Kristin Marie Chick

CURRENT ADDRESS:
2501 Larkins Way
Pittsburgh PA 15203
Cell 724.882.7157
kc1034bc6@westpost.net

EDUCATION:
Duquesne University January, 2006 - May 2008
600 Forbes Ave
Pittsburgh, PA 15282
Cum Laude, Deans List
B.A. in Art History
GPA final semester 3.8 G.P.A.
John Carroll University 2005
University Heights
Cleveland, Ohio
High Honor Roll, 4.00 G.P.A.
Liberal Arts
WORK EXPERIENCE--Current
Internal & External Beverage Sales, The Rivers Casino,
August 2009 to Present
777 Rivers Avenue
Pittsburgh PA 15212
Kirk Pope, Food and Beverage Manager; 814-360-2918
Serve external and internal customers as a professional representative of River
s Casino, VIP lounge. Manage and provide outstanding customer service for an av
erage of 200 customers per day.
Received all training courses provided by the Rivers Casino relative to custome
r service, dispute resolution, cash management, and security.
Received all security and background clearances compliant to PA Gaming Board.
Collect money for drinks prepared and served. Individual responsibility for ope
ning and closing, including reconciling all sales.
PRIOR WORK EXPERIENCE
Customer Service Representative/Manager, August 2008 to August 2009.
Chickdowntown, LLC (High-end Fashion Store, Website and Warehouse)
717 Liberty Avenue
Pittsburgh PA 15203
724-263-5193
Maggie Malenock, Assist. Manager
Full responsibility for managing the bulk of Customer Service activity
Maintain in-depth knowledge of all product lines and inventory
Personally respond to approximately 100 incoming customer phone calls and numer
ous e-mails per day with the goal of professionally assessing and managing all i
ssues to the mutual satisfaction of client and company, while at the same time,
maintaining optimum success and closing ratios
Allocate responsibilities to warehouse/inventory staff relative to merchandise
orders and specific customer needs and requests
Build spreadsheets for inventory control, customer service issues, and financia
l results
Cross-trained in most aspects of companys administrative, inventory control, an
d sales functions
 Developed an invaluable ability to multi-task at many levels and on diverse iss
ues

Buyer/Office Manager January 2008 July 2008

James Gallery, Pittsburgh, PA Part Time
Yvonne Rose, Office Administrator, 412-390-5292
Managed existing client relationships while also developing new client relation
ships for the gallery
Introduced and implemented new marketing strategies
Created proposals and responded to client requests

Sales Associate, May 2005 to April 2006

Urban Outfitters
Pittsburgh PA (South Side Shops) Part Time

Assisted customers with inside sales

Managed inventory, built displays, assisted in marketing activities
Cash register operations
Closing responsibilities
Sales/Administrative Assistant, May 2000 August 2006
Weleski Enterprises Seasonal Part Time
Tarentum PA
Contact: Gary Weleski, President 724-224-3330
Served as coordinator for administrative duties in Sales and Marketing
Assisted with advertising campaign and budget
Handled customer calls for scheduling, or service questions.

SUMMARY:
Conscientious, dependable professional with outstanding educational backgroun
d
Valuable experience in professional customer relations and direct sales
Proficient with MS Office, Windows XP, Mac systems and the Internet
Recipient of the Presidential Merit Scholarship, National Leadership Scholars
hip
Optimist and Rotarian Student of Month Award
Deans List-Duquesne University, Graduate - May 2007 Cum Laude
Work well independently as well as in diverse group settings
Excellent verbal and written communication skills
Ability to manage projects from concept to construction (turnkey setup)
Experience working with the public in a variety of environments, including a
professional business setting
ACTIVITIES:
Volunteer with a Food Bank and Assisted Living Services
Candy Striper, Citizens Hospital
Part Time Movie Extra in Pittsburgh sets
Currently volunteering at Childrens Hospital in Pittsburgh, PA
AWARDS:
Presidential Merit Scholarship
National Scholastic Achievement Scholarship
 Rotarian Student of the Year
National Leadership Scholarship
Deans List, Duquesne University-All Semesters
High Deans List-John Carroll University
High School-Graduated with a 4.00 GPA
ALL OTHER RELEVANT REFERENCES PROVIDED UPON REQUEST