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December 31, 2010

I am an insurance business professional with over 30 years of experience in the

insurance industry. I have substantial underwriting, operational business knowl
edge as well as technical training and development leadership skills.
I have held numerous positions throughout my 25-year career within Zurich North
America and I am looking to expand my career and securing a position within the
insurance community by utilizing my business knowledge as well as my technical s
kills. I am looking to relocate to the Phoenix Arizona area and would welcome t
he opportunity to meet with you to discuss my job experience.
I have submitted my resume in response to the Admissions Manager position but wo
uld be interested to meet with you to discuss any current or future job opportun
ities available in your Company.
I currently work in the Technical Training Services Unit of the Underwriting Sup
port & Services Department of Zurich North America and have been providing suppo
rt, training and implementation of various system applications, workflows and pr
ocesses for our Underwriting Support and Services areas across multiple field of
fice locations.
I have been a lead business systems analyst, project manager and trainer for the
Underwriting and Support deployment across all Zurich North American field offi
ces for over 7 years. I have previous underwriting process experience and have
held multiple positions within the insurance community. I believe my technical
skills, extensive business, operational process, and training experience would m
ake me an ideal candidate for your company.
I look forward to hearing from you and welcome the opportunity to speak with you
regarding my job experience. Please feel free to contact me directly on my cel
l phone at (630) 488-0253.

Gina Stanton
679 Beechwood Dr.
Lake Zurich, IL. 60047
Gina Stanton
Objective: To obtain a management position where I can utilize my business knowl
edge as well as my technical skills.
Experience: 1980 Current (24 Years)
Zurich Insurance Company
Schaumburg, IL.
Business Systems Analyst / Learning & Development Specia
Provides training and implementation support of the eFile and WFM initiative in
Z-Center across all Business Units within the Underwriting Support and Services
Assisted the Zurich Integrated Products Division at the North Central Processin
g Center by providing rating assistance, quality control and training to the Int
ake Center
Developed and implemented process improvements by leading efforts to establish
business workflows for Underwriting Support & Services.
Provides underwriting support to the Enterprise Support Services Underwriting S
taff by providing support services in the development of training material, act
ing as facilitator/trainer for ongoing training efforts and providing overall ma
nagement and direction for the underwriting workflows and processes
Provided training and implementation support of the International Exporters Pac
kage Program to the Enterprise Support Services Underwriting Staff.
Provided training and implementation support of the Zspire Project, Workbench,
Underwriting Support Optimization, WFM and eFile initiatives across the Commerci
al Market field offices.
Serve as liaison between BU/SSU Functional areas and development staff
Responsible for developing business/software requirements, test plans, quality
assurance testing and documentation as well as overall project management. Proje
cts include Zorba Property Workstation, Workbench, BVS and ITV Estimator system
enhancements, GUARD WC CAT Analysis Tool, ZSPIRE, WFM and eFile.
Work closely with the programming staff and key BU/SSU personnel to resolve pro
duction issues
Facilitate project planning and change management meetings
1997 2000
Celtic Insurance Company
Chicago, IL
Business Systems Analyst
Serve as liaison between functional areas and development staff
Responsible for developing functional requirements and overall project manageme
nt activities
Provide quality assurance testing and documentation
Provide training to internal and external customers
Coordinated the training needs of the system conversion team
1993 1997
InStec Corporation
Naperville, IL
Business Systems Project Manager
Supervised commercial automobile and general liability lines of business develo
pment staff
Served as Customer Service Manager for Auto & GL Line of Business Manager
Created user documentation for custom reports
Managed company effort in understanding and administration of state and federal
regulation changes
Evaluated system problems and served as liaison with customers and development
Education: 1974 1978 Palatine High School, Palatine, IL
Other Coursework: INS Insurance Company Operations, HIAA Introductory Courses, P
roperty & Casualty Rating & Coverages Coursework (All Lines), Business and Proje
ct Management Courses, Change Management.
Community Achievements: Chairman of the Edgebrook Community Center 1993-1997, Pa
latine Township Collector (Elected Position) 1995-1997, Palatine Human Needs Com
mittee Member 1993-2001