CARL W.

HENDRICKSEN
1918 Peach Tree Circle South Jordan, Utah 84095 | (801) 652-1522 | ch105bb4a@wes
tpost.net
CAREER OBJECTIVE
I am seeking a challenging opportunity in Information Technology which will allo
w enhancement of my current skill-set and
development of skills in additional disciplines. Positions of particular interes
t include IT management, cyber security, IT audit,
project management, and consulting.
INFORMATION TECHNOLOGY MANAGER/TECHNICIAN
Over 25 years of experience in IT. 15 years of experience planning, deploying, i
mplementing, and maintaining state of the art
information solutions for the purpose of facilitating corporate growth. Lead cro
ss-functional teams with diverse technical
backgrounds. Designed budget controls. Skills include consensus building, crisi
s management, problem-solving and negotiating.
Well rounded background of infrastructure management (networks, systems, applica
tion development, and data
migration/conversion). BS in Information Technology. Strengths:
Strategic Thinking - Successfully anticipated corporate growth and probable chan
ges in corporate operating requirements such as
mobile VPN, data communication requirements, and security requirements. Responsi
bilities included research, recommendation,
procurement, implementation, and maintenance of applicable hardware and software
components. Selected and procured the
proper hardware and software for each project which exceed the IRS 5 year servic
e life guideline without degradation to quality of
service.
Entrepreneurship - Co-founder and Vice President of Development, PensionWare, In
c., a software company providing a simple
and affordable solution for administration of corporate profit sharing plans. Pe
nsionWares target market; CPA firms and
companies who administered profit sharing plans. I was an active participant in
all facets of the business including
conceptualization, feasibility analysis, and organization of the PensionWare adv
isory board from which suggestions pertaining to
product features, usability, and clarification of IRS guidelines was solicited.
Additional duties included product enhancement,
quality assurance as well as sales and marketing.
Leadership - Strong believer in leadership by example. I am results-oriented an
d an active participant in all aspects of projects
assigned to my team. I expect team members to perform to the best of their abili
ty, work hard, willingly contribute discretionary
effort when necessary, and I demand the same of myself.
Innovation and Creativity - Curious by nature, excited by possibilities, and enj
oy learning on a daily basis. I achieve personal
satisfaction by contributing to continual improvements in existing environments
and when opportunities arise, the creation of new
concepts and products.
Risk Assessment and Risk Management - Ability to identify areas of risk, accurat
ely assess the potential liabilities associated
within identified areas of risk, and establish effective and realistic risk miti
gation plans.
Coaching and Mentoring - Effectively work with team members, stakeholders, and c
ustomers having a wide range of technical
competencies and backgrounds. The ability to foster a results-oriented team atmo
sphere and produce positive results and deriving
personal satisfaction from the process.
Change Oriented - Excited by and actively embrace challenges presented by contin
ued changes in technology. Effectively
evaluate new technologies according to current, intermediate, and long-term corp
orate requirements.
Security Conscious - Accurately assess security threats and establish effective
countermeasures. I have a high level of personal
commitment to establishing and maintaining a secure environment. My personal an
d professional development plans include
obtaining the CISSP certification by June of 2011.
PROFESSIONAL EXPERIENCE
WESTERN AGCREDIT - South Jordan, Utah, 1995-Present.
Western AgCredit, a member owned cooperative is part of the nationwide Farm Cred
it System which was established by the US
Congress in 1916 for the purpose of providing a stable source of financial servi
ces for the agricultural community. Western AgCredit
is the leading provider of financial services for agriculture in Utah as well as
parts of Wyoming, Nevada, and Arizona.
IT Manager-Network Technician
Responsible for design and implementation of fully meshed LAN/WAN network topolo
gies, evaluation, recommendation
and successful implementation of systems and applications, development of corpor
ate disaster recovery plan including
hot-site replication. Design and implementation of multi-vendor, multi-platform,
layered security plan. Implementation,
configuration and maintenance of key communications technologies including encr
ypted VPN, mobile user VPN,
Blackberry Enterprise Server, Microsoft Exchange, Microsoft Server, Microsoft Ac
tive Directory, SQL Server, and firewalls.
Responsible for design, installation, management, maintenance, security and inte
grity of the companys enterprise data
network. Ensured high network availability and data integrity via preventative
maintenance practices. Developed,
authored and implemented company IT policies, technical procedures and best prac
tices standards for preserving the
integrity and security of corporate data assets. Designed, documented and execut
ed appropriate maintenance procedures
for system upgrades, patch management, system backups, etc.
Responsible for providing daily support to ensure staff access to the resources
necessary to efficiently perform daily tasks.
Administration of in-house and telecommunications network, Internet, e-mail, and
web site connectivity. Monitoring and
evaluating continual changes in technical requirements and developing recommenda
tions for applicable upgrades to
technology and processes.
Evaluation and alignment of the requirements of various departments. Increased i
nter-department communication via
data sharing capabilities. Serve as operating system expert, providing technica
l support for the entire enterprise.
FARM CREDIT SERVICES OF HAWAII - Honolulu, Hawaii, 1997-2008.
Premier provider of agricultural financial and lending services for the state of
Hawaii
IT Manager-Network Engineer
On loan to Farm Credit Services of Hawaii for the purpose of developing and main
taining the Farm Credit Services of
Hawaii computer network services. Computer services, network design, application
s, IT practices, etc. mirrored those that
I developed for Western AgCredit.
LIBRA CORPORATION, Sandy, Utah, 1982-1995
Publisher of the full spectrum of LIBRA accounting software targeting small to m
edium size business, not for profit, and charitable
organizations.
Responsible for providing installation and technical support services to LIBRA a
ccounting customers, product resellers,
training of new technical support staff members, active participant in industry
committees charged with establishing
product enhancement specifications and quality assurance.
Responsible for reseller recruitment and management of reseller accounts. Promot
ion of LIBRA products via advertising
campaigns, trade shows attendance and training classes.
EDUCATION
University of Phoenix, Murray Utah, USA 2005 Bachelors Degree in Information Tec
hnology. I am currently enrolled in the CISSP
security certification course. I expect to complete the CISSP certification by J
une 30, 2011.
AWARDS
Western AgCredit: Department of the Year and Employee of the Year. LIBRA Corpora
tion: High Call Resolutions, a monthly award
awarded to me on a fairly consistent basis (average of 9 out of 12 months per ye
ar).