THOMAS D.

GUNDERSON
4130 Lexington Avenue South, Apt. 108 Eagan, MN 55123
434-760-1858 home / tg106f7e4@westpost.net
Job Objective: Project Management / Marketing Management / Consulting Sales.
PROFESSIONAL PROFILE
25+ years diverse corporate project management, marketing management, and sales
experience:
Areas of Expertise:
Market Research Collateral Development Website Content Development Major Pro
ject Management Retail Store Launch
Budgets Corporate Identity Development Call Center Management
Technical Support Expedited Customer Service Event Coordination / Community R
elations B-2-B Sales Corporate Fundraising Strategic Planning Ad Design Dir
ect Mail
EMPLOYMENT HISTORY
SUPERMEDIA (IDEARC MEDIA): Eagan, MN
8/09 to 7/10
Media Consultant Responsible for the sale of VERIZON Yellow Pages advertising,
On-Line Yellow Pages (Superpages.com), and Search Engine Marketing.
* Working the Twin Cities metro area to market Superpages, Superpages.com and Di
rect Mail. SuperMedias is one of the primary advertising medium for small and mi
d-size business. As an Outside Sales Media Consultant, I was in the field meetin
g and consulting with these businesses. Using my marketing, sales, and advertisi
ng background to help customers design their print and on-line advertising progr
ams to help them grow their businesses.
DEX MEDIA/R.H. DONNELLEY: Charlottesville, VA
3/05 to 3/09
Account Executive Responsible for the sale of EMBARQ Yellow Pages advertising,
On-Line Yellow Pages (DexKnows.com), and Search Engine Marketing.
* Working with existing and new customers to develop proposals, Spec Ads, resear
ch the success of different ad sizes to the respective headings and through Disc
overy produce the most complete and effective program for the customers advertis
ing dollar.
* Cold-call through using resources such as New Connects, Sales Leads, local new
spapers, competitors Yellow Pages, local Chamber of Commerce, Non-Advertisers wi
th listing, and Search Engines.
* Performed collections on delinquent accounts / researched and answered queries
from Customer Care and Graphics / represented customers when dealing with EMBAR
Q for any moves, adds or changes to their local telephone service.
KLOCKNER INTERTRANS CARRIER COMPANY: Gordonsville, VA
2/03 to 12/04
Sales Rep Back Hauls and New Business Development
Recruited by company President to increase back haul freight sales for a $17mm,
50-truck OTR transportation company.
* Prospect for new business by researching Virginia Chambers of Commerce and ind
ustrial parks, soliciting referrals from current customers, and re-establishing
defunct customer relationships.
* Cold-call / site visit, and present custom product marketing kits and / or sal
es presentations.
* Create and negotiate price structures and contracts. * Develop and manage dir
ect mail campaigns.
* Developed / implemented a brokerage function that involved reselling at a redu
ced price, off-load tendering, which resulted in capturing new revenue stream.
* Increased revenue from back-haul shipper sales over 30% within 12 months.
FIRST POINT, INC.: Ruckersville, VA
5/02 to 2/03
Administrative Manager
Managed daily office operations for a $2mm telecom equipment brokerage sales fir
m.
* Introduced and managed new marketing strategies to include: Trade Show parti
cipation Association Membership activities
Website Content Development New Marketing Collateral.
NTELOS, INC.: Waynesboro, VA
9/96 to 5/02
Project Manager Retail Store Division
Hired to plan, develop, and manage the launch of 50 new retail stores throughout
VA and WV for a rapidly growing wireless communications company.
* Collaborated with outside architects, real estate agents, GCs, land owners, in
terior designers, equipment suppliers, and all internal company departments to d
esign and replicate standard
corporate brand image throughout all new stores.
* Identified suitable locations, negotiated land purchases and leases.
* Oversaw GCs and project logistics from construction to up-fitting.
* Sourced, ordered, purchased, and coordinated installation of utilities, furnit
ure, displays, inventory, merchandising, telecom and computer systems, Internet,
and cable services.
* Completed 51 of 51 store opening projects on time and at or below budget, aver
aging 8.5 new stores per year for 6 years, developing from concept to turn-key g
rand opening celebration.
* Received formal recognition from Director of Sales for superior performance in
jump-starting companys brand image in 50 new placement communities.
* Recruited as one of 9 out of 1200 to the corporate team charged with developin
g call centers & regional offices throughout VA and WV, significantly improving
companys customer service capability.
* Recruited as an internal consultant to evaluate disparate signage in over 50 s
tores.
* Managed for 6 years, a store opening budget averaging $1.5mm / year.
360 COMMUNICATIONS (formerly SPRINT, formerly CENTEL): Charlottesville, VA
1/95 to 8/96
Customer Service Manager Central VA Region
Promoted from Chicago area position in parent company, to manage all customer se
rvice activities in the Central VA Region for the nations 2nd largest stand-alon
e cellular phone company.
* Hired, trained, supervised, evaluated, & disciplined up to 18 positions includ
ing: * credit * call center * retail * tellers * installation & repair techs
* inventory * collections. * Oversaw account activation process. * Managed b
illing & cash operations, and account adjustments. * Supervised 9-person
call center, scheduling 6 days / week, and all installation and repair techs.
* Chosen by GM to develop a Regional Call Center; project entailed re-designing,
& managing installations, hiring, training, scheduling staff, and detailed repo
rting.
* Developed Employee Recognition Program that significantly impacted on morale,
and created community involvement venues that increased company awareness and co
rporate identity.
* Offered promotion and did not accept a return to Chicago for the corporate Dir
ector of Retail Marketing position.
SPRINT CELLULAR: Chicago, IL
10/93 to 1/95
Community Relations / Event Coordinator
Planned, implemented, and managed companys community contributions budgets and e
vents, collaborating with president, regional VPs, and outside organizations & s
ervice providers.
* Presented proposals to corporate executives, selected sites, & facilitated eve
nts. * Developed budgets and negotiated contracts. * Sourced and managed cater
ing, equipment, and entertainment.
* Co-planned and co-facilitated companys first major professional golf tournamen
t.
* Conceived idea and managed the development of a company-wide Half Million Cust
omers Milestone Celebration.
* Created companys first Community Relations Volunteer Involvement Initiative th
at resulted in donated services for 12 new major community services events and p
rograms each year.
* Assigned by VP of Corporate Communications, the task of improving the Presiden
ts Circle Recognition Program for outstanding Sales Reps, and expanded program t
o include Sales Support, Technical Support, and Customer Service.
CENTEL CORP: Chicago, IL
3/90 to 10/93
Community Relations Manager
Promoted to companys first CR Manager position, charged with planning, implement
ing, and managing companys community relations activities. Networked among Chic
agos NFP organizations and prospected for other corporate accounts.
* While serving as Centel Corps Loaned Executive to the United Way Crusade for M
ercy Campaign, was instrumental in helping Chicago Land raise a record-breaking
$100mm in campaign contributions.
* Served as the Corporate Rep for the Chicago areas U.S. Savings Bond Drive and
helped company achieve record setting goals.
CENTEL COMMUNICATIONS SYSTEMS: Chicago, IL
8/87 to 3/90
Marketing Manager
Promoted to the corporate position responsible for developing, implementing, and
managing national ad campaigns, trade shows, sales incentive programs, customer
satisfaction surveys, market research programs, and co-op marketing collateral.
* Ranked Superior performance all three years of tenure.
CENTEL COMMUNICATIONS: Phoenix, AZ
6/86 to 7/87
Client Based Sales Rep
Recruited by Sales Manager to develop a new position specializing in the sales o
f Key, PBX, and peripheral telephone equipment.
* Achieved over 100% of sales quota within first year tenure.
US WEST INFORMATION SYSTEMS: Phoenix, AZ
Account Exec / Customer Service Rep
3/84 to 6/86
Promoted to sell Key Systems and peripheral telephone equipment.
* Achieved 130% of sales quota within first year and received the Presidents Awa
rd for 1985.

EDUCATION and TRAINING

B.S. in Business Administration. 1977 to 1982.
UNIVERSITY OF NORTH DAKOTA: Grand Forks, ND
Completed additional course work in: * Biology * Chemistry * Basic Drawing I
& II * Design
Completed On-the-Job Training and proficient in: * MS Office Suite * AS400 *
JD Edwards * QuickBooks
* Delorne Street Atlas USA 4.0
Completed 16-hours training in MS Project: 1/01
Completed 4-hours training in PowerPoint: 11/00
NTELOS: Waynesboro, VA
Completed 8-hour course in Negotiating Skills: 6/90
CENTEL: Chicago, IL
Completed 8-hour course in Legal Hiring & Firing: 1/96
AMERICAN MANAGEMENT ASSOCIATION / 360 COMMUNICATIONS: Virginia Beach, VA
Completed the 48-hour Dale Carnegie Course: 10/95
DALE CARNEGIE / 360 COMMUNICATIONS: Charlottesville, VA
Completed 8-hour Time Management Seminar: 6/95
360 COMMUNICATIONS: Charlottesville, VA
Completed 8-hour course in Employee Morale Building: 2/94
Completed 8-hour course in Supervisory Training: 11/93
SPRINT CELLULAR: Chicago, IL