BRYN R.

MILLER, RN, BSN, MBA, JD

~ http://www.jobfox.com/people/BrynRMiller ~ bm108751a@westpost.net
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CHIEF NURSING OFFICER / CHIEF OPERATING OFFICER / CLINICAL DIRECTOR
Behavioral Health ~ Acute Med/Surg Management ~ Mediation ~ Start-ups / Tu
rnarounds ~ Interventions
Highly accomplished, action-oriented health care executive with a history of pro
ven leadership in clinical operations and nursing management marked by success i
n behavioral health/acute psych, long-term care, and acute med/surg settings. Ac
hieved cost-effective quality care for a wide range of facilities while inspirin
g excellence across the organization by motivating health care professionals at
all levels. Seasoned change agent who adeptly manages the development of new ser
vice lines and intervention programs. Well versed in case management and disease
processes. Expert mediator with an excellent ability to resolve complex issues.
Skilled in crisis intervention. Additional expertise includes:
* New Service Lines
* Staff Recruiting & Training
* Program Development
* Case Management
* Policies & Procedures
* JCAHO / State Surveys
* Disease Management
* Business Development
* Gero-Psych / Med-Psych
* Quality & Risk Management
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PROFESSIONAL EXPERIENCE
VANTAGE POINT MEDIATION AND CONSULTING, Citrus Heights, CA (2003 - Present)
Health Care Consultant / Mediator / Case Management
Demonstrate seasoned case management leadership in acute med/surg, long-term car
e, and acute psych facilities. Plan and manage assessments of facilities to eval
uate JCAHO and state survey readiness. Mediate a variety of issues in human res
ources, risk management, and employee performance.
Key Achievements:
* Facilitated preparation for JCAHO and state surveys that secured accreditation
and averted sanctions for client facilities.
* Spearheaded cutting-edge and cost-effective interventions addressing quality o
f care issues on behalf of multiple facilities.
* Trained and coached management to identify department trouble spots, which pro
ved critical to preventing litigation and mitigating employee satisfaction issue
s.
* Charted the development of mediation programs which expanded the service line
and delivered significant incremental revenue.
* Successfully mediated fair and cost-effective solutions to risk management iss
ues, resulting in a win-win settlement for patients, families, and client organi
zations.
VANTAGE POINT - SIERRA VISTA HOSPITAL, Sacramento, CA (2006 - 2008)
Contract Nurse Manager
Initiated and developed new gero-psych and medical psych programs which involved
driving the creation of procedures, policies, budgets, and risk management repo
rts. Supervised recruitment, hiring, orientation, and training of new personnel.
Key Achievements:
* Drove the creation of policies and procedures for a new Electroshock Therapy (
ECT) Program.
* Overhauled the patient care planning process and risk management program.
* Lowered costs by designing med-psych and gero-psych programs in half the time
required under contractual obligations.
ENLOE MEDICAL CENTER, Chico, CA (2005 - 2007)
RN Staff / PM Charge Nurse / Relief Assessment Nurse
Led crisis intervention and orchestrated assessment and referral at a 30-bed acu
te psychiatric unit in North State's premier medical acute facility. Scrutinize
d clinical pathways, reviewed medication effectiveness, and facilitated patient
transitions. Managed clinical staff. Gained extensive ECT experience.
Key Achievements:
* Steered the development of a new ECT program that generated additional revenue
and opened new options for behavioral health patients.
* Implemented staff training in CPI (assaultive behavior program).
* Strengthened team capabilities in group therapy and individual interventions.
ICA MEDICAL MANAGEMENT GROUP, Guasti, CA (1988 - 2003)
Clinical Director / Outpatient Center Director / Chief Nursing Officer / Directo
r of Nursing
Delivered leadership of health care administration while serving in a variety of
contract leadership positions. Steered innovative strategies in health care co
nsulting and oversaw business development. Directed recruitment of health care p
rofessionals including physicians and nurse executives. Mediated a wide range of
disputes.
Key Achievements:
* Started an in-patient school to meet the educational needs of children and ad
olescent patients.
* Introduced a new outpatient Partial Hospitalization Program (PHP) for gero-psy
ch and adolescent patients, which broadened the care continuum and increased fac
ility census.
* Launched the company's consulting practice which boosted revenue by millions o
f dollars over more than a decade.
Contract assignments under ICA Medical Management Group included the following:
ContractProgram Manager, GLENN COUNTY JAIL, Willows, CA
Directed the jail and juvenile hall medical program while overseeing administrat
ion, establishing objectives, and evaluating goal achievement. Delivered experti
se in cost containment, infection control, and quality assurance. Oversaw case m
anagement including pediatric, adult, maternal-child, geriatric, detox, drug and
alcohol rehab, and wellness program. Negotiated contracts with medical provider
s and nurse practitioners. Spearheaded QA program, managed medical records, and
oversaw documentation of care. Hired, trained, and supervised relief nurses. Rec
tified complex work-related problems. Presented training to custody staff regard
ing medical tasks. Provided 24/7 administrative on-call coverage.
Key Achievements:
* Substantially improved working relationships between nursing and custody staff
.
Contract Nurse Executive/Clinical Director, SUN RIDGE PSYCHIATRIC HOSPITAL, Yuba
 City, CA
Steered all clinical services at this 60-bed psychiatric facility with outpatien
t professional services and counseling centers serving children and adolescents
as well as adult and gero populations. Managed nursing, social work, recreationa
l and art therapy, elementary and adolescent school, and infection control. Str
ategized marketing of services and outreach to the community and physicians. Ser
ved on the senior management team and board of directors. Represented the facili
ty on the local Elder Abuse Task Force and CAHF.
Key Achievements:
* Earned a promotion from Nurse Manager and Program Manager to CNO and Clinical
Director due to exceptional leadership abilities.
SIERRA SUN RISE, Chico, CA
Contract Director of Nursing
Started the nursing service for this 90-bed facility, including job descriptions
, procedures, and policies and staff hiring and training. Delivered key contribu
tions to the licensing and certification process during start-up and initial yea
r of operation. Engaged as a go-to resource and consultant for other facilities
within the network.
Key Achievements:
* Played an integral role in launching this new skilled nursing facility focused
on Alzheimer's patients.
KNOWLLWOOD PSYCHIATRIC HOSPITAL, Riverside, CA
Contract Director of Nursing / Charge Nurse
Oversaw nursing administration and education for this behavioral health facility
with Open Adult, ITU, CD, Adolescent, Adolescent CD, and Child Psych Units. Me
ntored staff to lead groups and broaden capabilities in psych and physical nursi
ng intakes, as well as IV and catheter insertion.
Key Achievements:
* Successfully promoted service line to physicians and community by growing mark
eting team.
THE CHARTER HOSPITAL GROUP, Redlands, CA / Riverside, CA
Assistant Director of Nursing - Charter Redlands, Redlands, CA
Led post-acquisition integration of this 99-bed facility offering Adult, Adult C
D, Adolescent, Adolescent CD, and Child Psych. Earned certification to perform 5
150 evaluations.
Key Achievements:
* Skillfully streamlined the transition following the facility's acquisition.
Director of Outpatient Psychiatric Services - Charter Deanza, Riverside, CA
Launched ten counseling centers and spearheaded the development of a Partial Hos
pitalization Program offering day treatment. Developed an equestrian therapy pro
gram. Co-authored and managed youth diversion program. Received certification in
5150evaluations. Served as a group facilitator at juvenile hall. Presided over
psych and CD groups for adults and adolescents. Increased visibility of counsel
ing center services throughout community. Honored with a nomination for the Rive
rside YWCA Women of Achievement Award.
House Supervisor - Charter Corona, Corona, CA
Oversaw clinical operations as house supervisor charged with nursing management
of a 198-bed acute psychiatric facility. Promoted to Director of Outpatient Psyc
hiatric Services at Charter De Anza.
Additional Experience
Gained experience in critical care, marketing, and new business development incl
uding:
Upjohn Pharm. / Healthcare Services - New Business Development.
Proctor and Gamble - Attends Project US/Canada.
ER nursing experience at UCLA and Harbor General.
ICU / critical care experience at Good Sam, Brotman Memorial, and Gardenia Memor
ial.
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EDUCATION
WHITTIER COLLEGE/UNIVERSITY OF WEST LOS ANGELES, Los Angeles, CA
BSL / JD
ANU, Phoenix, AZ
MBA
ANU, Phoenix, AZ
BSN
UCLA, Los Angeles, CA
Major in English and Philosophy
EL CAMINO COLLEGE, Torrance, CA
ASN
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AFFILIATIONS & HONORS
American Nurses Association
California Nurses Association
Who's Who in Professional Nursing
Who's Who Executives and Professionals 2010
Nominee, Outstanding Professional Women, Riverside, CA
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CERTIFICATIONS & LICENSURE
BLS
ACLS
PALS
CPI
Certified Legal Nurse Consultant
Mediation National Certification Pending
MAB Instructor