WILLIAM KNIGHT

1616 Sunnydale Avenue

Simi Valley, CA 93065 wk108b962@westpost.net
Technical Management Profile
Built solid career and outstanding reputation for providing sound leadership and
innovative solutions while advancing through positions of increased responsibil
ity and authority
Solutions-oriented IT Manager with demonstrated experience directing the demands
of complex projects, developing innovative systems, providing technical experti
se, and formulating strategies to mutually support both business and technical o
bjectives. Utilize broad mix of technical and business-based skills encompassing
concrete knowledge of key technologies to streamline design, development, and i
mplementation functions. Skilled project leader; able to provide critical roadma
p to leverage available and emerging technologies. Proficient at identifying pot
ential problems and offering alternative solutions; able to provide hands-on tec
hnical support and initiate process improvements that facilitate operational exc
ellence.
-Technology Improvements
-Project Management
-Process Improvements
-Vendor Management
-Innovative IT Initiatives
-Budget Management
-Team Building & Leadership
-Business Continuity Planning
-Systems Maintenance
-Relationship Management
-Technical Support
-Data Integrity Development

PROFESSIONAL EXPERIENCE
WASHINGTON MUTUAL BANK (JPMorgan Chase), Chatsworth, CA 3/1991 to 12/2009
Engineer/Senior Technical Manager, Mainframe Services (6/1992 - 12/2009)
Direct all aspects of multiple critical data availability systems; manage projec
ts and oversee daily operations related with supporting and maintaining systems
used by internal/ external users within this 24x7, fast-paced high-volume produc
tion environment. Devise and implement technology improvements to facilitate dat
a access enhancements. Provide second-level Subject Matter Expert (SME) support
for all system tools. Develop and maintain more than 200 internal process proced
ures. Administer departmental budget of up to $8M. Develop and administer depart
mental disaster recovery plan. Supervise up to 40 personnel responsible for dai
ly functionality of production operations and systems by interfacing directly wi
th client community providing technical expertise and training. Interface with
systems and network engineers on multiple projects.
- Served as Technical Lead/Project Manager for major software release implement
ation for Computer Associates (CA) Output Management Release 11; instituted cust
omized processes and workflow to facilitate project success.
- Played key role during several major data conversion projects for 9 acquisiti
ons; moved data from multiple platforms to CA-View.
- Compiled and analyzed metrics reporting in multiple capacity / activity categ
ories related to database usage; information aided in reducing wasteful data sto
rage and improved user access times
- Directed installation and implementation of Systemware XPTR archive system en
abling bank-wide customers to view statements on the web. Interfaced with softw
are development and system engineer teams in all aspects of the project.
- Implemented a new digital publishing center with web-enabled job submission t
icketing system to support publishing needs across the enterprise resulting in a
significant improvement in services offered, and reduced costs.
- Realized $140K in reduced storage costs by identifying and eliminating duplica
te / erroneous records
- Spearheaded electronic media transition project, which eliminated microfiche,
enhanced data access times, and ultimately saved $400K in annual costs
- Led build-out project of new centralized print and publishing center that pro
duced an average of just under 20 million images monthly at its peak, reducing d
e-centralized costs and cumbersome processes.
- Completed rigorous training in Operational Excellence processes (Six Sigma co
mpatible)
- Key member of JPMorganChase transition team, converting systems from Washingt
on Mutual platforms to JPM.
Supervisor, Document Services (9/1991 - 6/1992)
Fully accountable for production control and processes to ensure timely completi
on of all project deliverables. Served as Project Lead; managing all facets of r
ollout projects from inception to project closeout. Devised process flows and im
provements, which served as the cornerstone for continuous improvement. Interact
ed extensively with both internal and external resources. Generated monthly mana
gement summary reports detailing project progress. Supervised 6 direct reports.

- Spearheaded implementation of CA-Deliver and View Systems, provided online ac

cess to critical report data reduced 80% of mailroom staffing needs and once ful
ly implemented, reduced volume of printed documents by 50%
- Led integration of print operations from Mainframe Operations to Document Ser
vices; restructure provided higher level of expertise and faster production tur
narounds
- Substantially reduced headcount by implementing automated paper management eq
uipment
- Enhanced skill set and knowledge; successfully completed intense training on
Project Management Life Cycle methodologies

PROFESSIONAL DEVELOPMENT/TRAINING
B.S. Computer Information Systems, (class of 2011)
Florida Institute of Technology, Melbourne FL
Electronic Records Management Specialist Certification
AIIM International
Project Management Life Cycle Training
Washington Mutual Bank
Systems Development Life Cycle Training
Washington Mutual Bank
Operational Excellence Training
Washington Mutual Bank
Technical Proficiencies:
Platforms: Windows 2003/XP, Mac OS, OS/390, z/OS
Tools: Computer Associates View/Deliver/EAS/DRAS/Connect/LPR/Spool/XMS/DocView;
Systemware XPTR; IBM ISPF/SDSF/AFP/PSF/ACIF; Microsoft Office
Professional Affiliation:
Association for Information & Image Management (AIIM), 1999 to Present