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18806 101st St Ct E * Bonney Lake, WA 98391 * 253.312.9135 * dh10b6e28@westpost



Business Development, Program Planning, Market Penetration,
Award-winning, pragmatic operations/regional leader, strategic planner, and crea
tive strategist with more than 15 years of combined experience impacting the per
formance of teams through expert orchestration of sales, operations, and relatio
ns building. Proactive communicator, influential presenter, and effective team b
uilder. Reputation for strong work ethic, approachability and consistent commitm
ent to operational success. Equipped with results-focused business philosophy wi
th keen eye on process streamlining, relations building, and profits revitalizat
* Possess big-picture vision, leadership, and tenacity to successfully penetrate
new markets, capture market share, and accelerate revenue growth.
* Track record of consistently exceeding sales goals and forecasts.
* Turned around and innovated operations to generate increases in ROI and elevat
e overall performance.
* Facilitated peers and mentored staff in performance management, customer servi
ce, and operations.
Core Competencies
O Deanna has exhibited the value of community involvement at the grass roots lev
el as well as the effectiveness of relationship-building and participation in a
community's crime reduction efforts across the board.i
Operations Management * Local Law Enforcement Relations Building * Best Practice
s Benchmarking / SOPs
P&L Management * Brand Development * Strategic Planning * Training and Developme
Account Management * Budget Management * Revenue Generation * HR Management
Business Development * Community Safety Advocacy * Relations Building * Process

ELECTRONIC TRACKING SYSTEMS, Bonney Lake, Washington 2000-Present
Regional Managing Director, NW (2009-Present)
Regional Operations and Development Manager (2003-2008)
Chief leadership and executive management of regional operations, business devel
opment, strategic planning, budget control, and P&L. Oversee all aspects of HR p
rocesses, including: screening, selection, recruitment, training, development, a
nd employee relations building. Direct a team of support managers and maintenanc
e representatives. Ensure, track, and optimize client and community relations bu
ilding, system improvements/innovations, and program development. Benchmark comm
unity coalitions to lower crime within participating cities and develop new city
Process Re-Engineering:
* Championed technical systems support, overseeing the repair of an Area Wide Mo
nitor, remote towers, and police tracking vehicles.
* Cultivated and sustained relationships with the FBI and Police Departments in
Washington, Idaho, Oregon and Alaska; scheduled and delivered training on produc
ts and services to maintain safety.
* Realized apprehension of numerous violent criminals by devising a strategic pl
an and leading a team of associates to aid law enforcement.
* Planned and launched mock bank robberies with law enforcement to educate and m
entor financial institution employees, increasing participation, interest, confi
dence, and overall safety.
Awards & Accolades:
* Recognized by the FBI for reducing violent crime and assisting in imprisoning

Local Maintenance Representative (2000-2003)

Spearheaded all aspects of maintenance support on security hardware and technica
l products, delivering excellence in account management, relations building, and
operations planning.
Key Accomplishments:
* Reinvigorated relationships with local law enforcement and secure new business
* Directed the seamless installation of a remote tower in the Tacoma system, exp
anding coverage area.

Prior to 2000, worked as Operations Manager for DDH CONSTRUCTION, Bonney Lake, W
ashington. Also worked as Sales Consultant / Customer Service Representative for
GTE OF THE NORTHWEST, Coeur diAlene, Idaho and Kirkland, Washington. Awards & A
* Silver Level of Recognition in the GTE Circle of Success Program.
* Distinction as 1 of the Top 5 Revenue Producing Sales Consultants in the North
west Market Region.
* Legendary Customer Service Award.
* GTE Top Performer Award for 4 consecutive quarters.
* 1st place in the GTE Roaring 20s Sales Promotion.
* Awarded honors for consistently reaching over 115% of sales objectives.


FBI Citizens' Academy in Seattle
The Brooks Group- High Impact Selling
Greensboro, North Carolina
Spectrum Management-Core HR Management Training
Carrollton, Texas

Executive Board of Directors-Treasurer
Crime Stoppers Of Puget Sound, Seattle, Washington
FBI Citizens Academy Alumni Association, Seattle, Washington

O.Deanna has successfully grown ETS' positive effect in the Puget Sound/Seattle
areas into a state and national presence. It is my hope as we venture into 2009
and beyond that all of us can learn from this outstanding example, and strive to
replicate these kinds of "feet on the street" networking endeavors that serve t
o further communicate and leverage the value of partnering with ETS and its Asso

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