CAREER HIGHLIGHTS

Seven years supervisory and 10+ years training skills-results driven

Successfully communicates ideas clearly and effectively to all levels, orally a
nd written.
20 years marketing, sales and finance background.
Advanced proficiency in business software packages including the MS Office Word
, PowerPoint, Excel, Outlook, LMS systems, Captivate, BAM software, EFunds, Publ
isher, ChexSystems, software and program design.
With 25 years experience, my specialty in financial education enables me to hel
p people in financial despair and enlightenment.
Superior knowledge of auditing, regulatory compliance, internal and external fr
aud and AML detection through 8 years training, branch opening, robbery and loss
investigation and prevention.
CAREER EXPERIENCE
Real Estate Sales Associate a" ExecuHome Realty (1987-present)
Active license to sell residential and commercial real estate in the state of Ma
ryland.
Extensive marketing background increasing profits 15% annually
Knowledgeable in the principles of commercial lending, leasing and valuation.
Specialty in residential real estate valuation, negotiating, and home buyer ass
istance
Manage investment properties, including lease negotiations.
Review and prepare documents for mortgage approval.
Analyze and gather data to confirm buyeras affordability.
Financial Education Advisor a" Independent Consultant (2005-present)
Write and facilitate quarterly classes in financial education for church, commu
nity, and home buyers/sellers.
Advise and assist in credit, budgeting, debt solutions, and creating and managi
ng savings
Document Preparation Analyst- Baltimore Data Capture Center- US Census (3/8/2010
- 7/12/2010)
Facilitated safe, fast, efficient preparation of confidential forms for high spe
ed data capture
Training & Development Specialist II- SECU Credit Union (1/17/2006- 2/14/20
09)
Co-produced and facilitated performance improvement classes including coaching
and customer service for managers.
Implemented an extensive training program for more than 300 new employees inclu
ding training in compliance, loss prevention, fraud, AML detection, and company
policy
Designed and delivered training and educational programs to support individual,
team, management, and organizational goals.
Delivered, and monitored product, sales, and job specific training and initiati
ves achieving sales and service goals.
Implemented an extensive training program for all newly hired employees includi
ng training in compliance, loss prevention, fraud, AML detection, and company po
licy, reducing employee turn over from 33% to 17% and causing savings of over $1
00,000 in fraud and loss.
Trained MS Office Suite including Word, PowerPoint, Excel, and Outlook
Revised and updated the companyas procedure manual as new policy and regulation
s dictated.
Teller Trainer- Mercantile Bank & Trust (11/1998-1/15/2006)
Created and implemented an extensive training program for more than 500 new em
ployees including:
compliance, fraud, and anti money laundering detection,
company policies required of employees of a financial institution,
achieving sales and service goals
Monitored and managed the Teller Certification program including loss and theft
detection and prevention.
Researched and designed training and testing materials for the Bank Secrecy Act
, AML detection, Federal Regulations CC and DD, and the
CRA as it pertains to front line employees, including the newly implemented USA
Patriot Act.
Successfully implemented of the use of Digital University (e-learning) which as
sisted the compliance officer in maintaining accurate records of compliance trai
ning.
Developed and implemented a global spreadsheet workbook to document and track t
ransaction processing to forward to marketing and other related departments on a
quarterly basis.
EDUCATION
Cambridge International University - American Institute of Business
BS Business Administration/ Banking/ Finance. (2002)
Spencerian Business College- 8/1981-6/1983
AA degree Accounting/Finance/Business
AIB Courses In Banking 1996-2001
Courses include- Law and Banking, Economics, Business Management, Marketing for
Managers, Principles of Banking, Train the Trainer, Project Management, Business
Law, Business Math, Writing Policies and Procedures, Business English
CERTIFICATIONS AND LICENSES
Active Maryland Real Estate License
CUNA Compliance Specialist 2008
Dimensions Development International Certification 2008