Technicians Daily Closure: [Doulton Evans ]

Reporting Period: 2011-05-27 to 2011-05-27

Call Types within Period

12

10

6
11 Doulton Evans

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 Call ID Call Type Priority Rcv- Due Date/ Time SLA Status Closed By / Closed D/T

DEvans Subtotal: 10 Percentage: %90.91

00759605 CPU 06 RT 5/16/2011 8:28:03AM Overdue DEvans

Doulton Evans 5/18/2011 8:28:00AM 5/27/2011 09:27:05
Please assist Nashon Rolle ext 65755 HR payroll department he is unable to
log onto his pc and needs to start paryrolle for the upcoming week ASAP Settings Closed
PLEASE user resolved issue rebooted the pc

00762058 Wired Guest Internet 03 CA 5/26/2011 6:52:42AM Overdue DEvans

Doulton Evans 5/26/2011 10:52:00AM 5/27/2011 09:12:50
Quentin Moss ex69354 Cove Butler Services, computer in penthouse room
not booting.Room 15838 guest checking in in the morning. Faulty Device Closed
the pc was checked and the drivers were installed for the
printer after the pc was imaged.

00762065 CPU 06 CA 5/26/2011 7:57:31AM On Time DEvans

Doulton Evans 5/28/2011 7:57:00AM 5/27/2011 09:11:42
Georgia L Bowe,ext69290, Cove Front desk,Issue; user says there is a
printer at the cove front desk and a terminal not coming on No deficiency found Closed
all terminals are working fine,.

00762067 HotSOS 06 CA 5/26/2011 8:19:35AM On Time DEvans

Doulton Evans 5/28/2011 8:19:00AM 5/27/2011 10:34:27
Linda.Knowles ,ext 69401,Crescent Lounge ,Issue: the user says she cannot
access LMS hot sos! Configuration Closed
pc cimaged and everythuing reconfigured for the users,

Page 2 of 5
Printed On 5/27/2011 4:05:37PM
Created: MCooper - March 2009
 Call ID Call Type Priority Rcv- Due Date/ Time SLA Status Closed By / Closed D/T

00762119 Key Machine 06 CA 5/26/2011 11:14:33AM On Time DEvans

Doulton Evans 5/28/2011 11:14:00AM 5/27/2011 10:33:54
Please assist the Manager Florenda.Wright in the Crescent lounge they are
unable to cut any keys ext 69405 Reconfiguration Closed
configuration on terminal made to cut keys,

00762188 CPU 06 Reef 5/26/2011 1:15:36PM On Time DEvans

Doulton Evans 5/28/2011 1:15:00PM 5/27/2011 08:22:31
Please assist Jhiggs at the Reef front office she is unable to access the
system Settings Closed
lms configured for user.

00762300 Wireless Guest Internet 03 CA 5/27/2011 12:04:29AM Overdue DEvans

Doulton Evans 5/27/2011 4:04:00AM 5/27/2011 08:55:55
2916 cannot log on internet - instruction given
Intermittent Connection Closed
guest resolved issue.

00762363 Wireless Guest Internet 03 CA 5/27/2011 11:06:16AM Overdue DEvans

Doulton Evans 5/27/2011 3:06:00PM 5/27/2011 16:03:37
7804- internet no access
Guest Education Closed
guest connected to the pid guest not the micros network

Page 3 of 5
Printed On 5/27/2011 4:05:37PM
Created: MCooper - March 2009
 Call ID Call Type Priority Rcv- Due Date/ Time SLA Status Closed By / Closed D/T

00762409 Guest Telephone 03 CA 5/27/2011 1:34:44PM On Time DEvans

Doulton Evans 5/27/2011 5:34:00PM 5/27/2011 16:03:06
11813- telephone has static
No Connection Closed
the phone curly cord was reseated

00762417 Wireless Guest Internet 03 CA 5/27/2011 2:14:08PM On Time DEvans

Doulton Evans 5/27/2011 6:14:00PM 5/27/2011 16:02:39
9820 need internet access
Intermittent Connection Closed
guest assisted with the internet access refresh page
renew ip release on ipad

Page 4 of 5
Printed On 5/27/2011 4:05:37PM
Created: MCooper - March 2009
 Call ID Call Type Priority Rcv- Due Date/ Time SLA Status Closed By / Closed D/T

EHCarey Subtotal: 1 Percentage: %9.09

00749215 CPU 06 ATG PID 4/4/2011 5:53:58PM Overdue EHCarey

Doulton Evans 4/6/2011 5:53:00PM 5/27/2011 13:25:50
.
The PC at Climber¹s Rush no longer functions. Can we please have a Hardware Failure Closed
helpdesk This email is the replay that i got back from Zoe which
number to get it fixed. ext 69628 also confirms that the computer was installed and is
working.
Thank you,
Hi Elvin,
Zoe Tsavoussis
Guest Activities They finally got the computer in.
Ext 63396
Thank you.

On 5/27/11 8:02 AM, "Elvin.Carey"

<Elvin.Carey@kerzner.com> wrote:
Good Day, Zoe

I am following up on a called placed into the IT”s Service

Desk in regards to a pc not working; is this the pc in the
small booth by the actual climbing wall?

Tiocket#749215

Thank You.

Grand Total: 11

Page 5 of 5
Printed On 5/27/2011 4:05:37PM
Created: MCooper - March 2009