Timothy J Seratti

Timothy J Seratti
2661 Pine Ridge Phone: 248 217 3714
Lake Orion, Mi 48360

Objective
To obtain a position where I can utilize my multilayer of management skills, qua
lity assurance, sales expertise, program development, training experience, custo
mer service, and a successful track record in excellent leadership and communica
tion skills. I am seeking a position where I can develop and excel while giving
my best to an employer.

Education
Oakland Community College, Union Lake ,MI
Business Administration- Graduated Associates

Western Michigan University, Kalamazoo, MI

Marketing - Graduated Bachelors of Arts

Summary of Skills
* Over 25 years experience in Management, Sales & Marketing.
* Major strengths include; strong presentation, excellent communication skills,
strong team player, results-oriented, high energy hands on professional.
* Excellent organization, coordination and planning skills.
* Positive team-oriented individual who maintains excellent rapport with co-work
ers and customers.
* Strongly motivated, confident, ambitious and professional self-starter.
* Exemplary appraisals, skilled at handling multi tasks and projects simultaneou
sly.
* Successful track record in excellent leadership and communication skills.
* Dutiful respect for compliance in all regulated environments as well as superv
isory skills including hiring, training, termination, and other administrative t
asks.
Work Experience
AT&T YELLOW PAGES Troy, MI January 2007 to Current
Account Executive
* Telephone Sales: Sales of print and on-line yellow pages, as well as websites
and search engine marketing.
* Develop customer trust and loyalty by creating new solutions for customers and
their businesses.
* Establish relationships with decision-makers at businesses ranging from starte
r companies to established mid-sized companies.
* Increased knowledge of products and services to support customer growth.
* Facilitate customer complaints and problems.
* Responsible for handling over $100,000 in annual revenue in a timely manner.
* Identify new business opportunities to increase customer base.

* Organized due diligence in preparation for sale of business unit. Generated ne

w business through various sources such as media, local newspapers, Internet,
Aaron's Sales & Lease July 2005 to December 2006
General Manager
Member of Executive Management Team.
Fred Lavery Company July 1998 to November 2004
Service Dept. Dispatcher/Booker
Handled all aspects of the auto service department functions.
Aaron's Sales & Lease May 1997 to June 1998
General Manager

Built strategic alliances with teams that resulted in positive outcome.

CDP Imaging December 1996 to May 1997
Sales Representative
Rent -A-Center September 1988 to October 1996
Store Manager
Combined Insurance Company June 1984 to September 1988
Sales Representative
Skills and Accomplishments
* Sales & Customer service.
* Inside and outside Sales.
* Selling of services/products to new and existing clients.
* Developed and maintained relationships with clients.
* Demonstrated a high level of customer service.
* Cold calling to potentially new clients.
* Created and maintained a successful follow up system.
* Exceeded monthly sales objectives consistently.
* Preparation and presentation of written proposals.
* Strong closing Skills.
Management
* Responsible for the day to day functions of the business.
* Created sales goals for the sales department.
* Directed and motivated the sales department.
* Scheduling of employees.
* Responsible for customer service issues.
* Responsible for sales & collections department.
* Responsible for inventory.

Key Words: Account Management, Business Development, Communication Skills, Cust

omer Relations.

2661 Pine Ridge Phone: 248 217 3714

Lake Orion, Mi 48360

Objective
To obtain a position where I can utilize my multilayer of management skills, qua
lity assurance, sales expertise, program development, training experience, custo
mer service, and a successful track record in excellent leadership and communica
tion skills. I am seeking a position where I can develop and excel while giving
my best to an employer.

Education
Oakland Community College, Union Lake ,MI
Business Administration- Graduated Associates

Western Michigan University, Kalamazoo, MI

Marketing - Graduated Bachelors of Arts

Summary of Skills
* Over 25 years experience in Management, Sales & Marketing.
* Major strengths include; strong presentation, excellent communication skills,
strong team player, results-oriented, high energy hands on professional.
* Excellent organization, coordination and planning skills.
* Positive team-oriented individual who maintains excellent rapport with co-work
ers and customers.
* Strongly motivated, confident, ambitious and professional self-starter.
* Exemplary appraisals, skilled at handling multi tasks and projects simultaneou
sly.
* Successful track record in excellent leadership and communication skills.
* Dutiful respect for compliance in all regulated environments as well as superv
isory skills including hiring, training, termination, and other administrative t
asks.
Work Experience
AT&T YELLOW PAGES Troy, MI January 2007 to Current
Account Executive
* Telephone Sales: Sales of print and on-line yellow pages, as well as websites
and search engine marketing.
* Develop customer trust and loyalty by creating new solutions for customers and
their businesses.
* Establish relationships with decision-makers at businesses ranging from starte
r companies to established mid-sized companies.
* Increased knowledge of products and services to support customer growth.
* Facilitate customer complaints and problems.
* Responsible for handling over $100,000 in annual revenue in a timely manner.
* Identify new business opportunities to increase customer base.

* Organized due diligence in preparation for sale of business unit. Generated ne

w business through various sources such as media, local newspapers, Internet,
Aaron's Sales & Lease July 2005 to December 2006
General Manager
Member of Executive Management Team.
Fred Lavery Company July 1998 to November 2004
Service Dept. Dispatcher/Booker
Handled all aspects of the auto service department functions.
Aaron's Sales & Lease May 1997 to June 1998
General Manager

Built strategic alliances with teams that resulted in positive outcome.

CDP Imaging December 1996 to May 1997
Sales Representative
Rent -A-Center September 1988 to October 1996
Store Manager
Combined Insurance Company June 1984 to September 1988
Sales Representative
Skills and Accomplishments
* Sales & Customer service.
* Inside and outside Sales.
* Selling of services/products to new and existing clients.
* Developed and maintained relationships with clients.
* Demonstrated a high level of customer service.
* Cold calling to potentially new clients.
* Created and maintained a successful follow up system.
* Exceeded monthly sales objectives consistently.
* Preparation and presentation of written proposals.
* Strong closing Skills.
Management
* Responsible for the day to day functions of the business.
* Created sales goals for the sales department.
* Directed and motivated the sales department.
* Scheduling of employees.
* Responsible for customer service issues.
* Responsible for sales & collections department.
* Responsible for inventory.

Key Words: Account Management, Business Development, Communication Skills, Cust

omer Relations.