___________________________________Gerald_R.

_Lake______
216 Oakland Avenue
Audubon, New Jersey 08106
609-220-8496
gl10cf068@westpost.net

Qualifications Summary
Experienced working in demanding fast paced environments. Strong organizational
and interpersonal skills. Detail oriented and resourceful in completing projects
. Ability to multitask and to provide superior customer service. Experience work
ing with others and interdepartmental to achieve company goals.
Capabilities include:
* Customer Service & Relations * Office equipment
* Excell, Word, Access * Cash Transaction Reporting

Experience Highlights
Management & Supervision
* Promoted rapidly from hourly guest service position to supervisor up to shift
manager for casino hotel slot department. Trained and evaluated department
personnel ordered and maintained needed supplies and equipment. Interacted
with various departments to ensure superior guest service. Verified and
submitted Time & Attendance reports for both exempt and non exempt
employees.
* Trained and supervised 18 member crew during 2010 U.S. Census poll.
Secured training site for training new hires at no cost to the government.
Collected polling reports and reviewed for accuracy and compliance to
Federal government rules and regulations.
* Assisted in the training of U.S. Navy enlisted medical personnel. Documented
and maintained pay and attendance records for Navy Reserve officers and
enlisted members of my unit.
Awards
* Bally's Employee Achievement Award for Customer Service 2004
* Harrah's Certificate of Achievement for Customer Service 1999
* US Navy & Marine Corps Achievement Medal for Performance 1996
* Claridge Casino Hotel Outstanding Employee Award 1995

.
Employment History:
U.S. Census Bureau Camden, New Jersey 08102
Crew Leader April 2010 - July 2010
Temporary supervisory position. Duties included secured a training site at no co
st to the government. Contacted and hired staff. Processed and trained eighteen
enumerators. Collected, reviewed, and corrected enumerator's completed assignme
nts. Monitored enumerators to ensure assignments were completed in a timely mano
r. Disciplined and terminated enumerators when necessary.
Kept my supervisor informed of my crew's progress on a daily basis.
 Tropiano Transportation Egg Harbor Township, New Jersey 08234
Driver / Dispatcher April 2007 - July 2009
Drove a fifteen passenger airport shuttle van to and from Atlantic City Internat
ional Airport to hotels casinos and private residences in the South Jersey area,
both reservations and walk conserve Spirit Airline flight crew employees from T
he Sheraton Hotel & Convention Center to the airport and back again. Delivered d
elayed luggage for Spirit Airlines customers. Booked reservations and coordinate
d with the Philadelphia office for assignments between Atlantic City and Philade
lphia International Airport. Assigned driver's vans and schedules. Collected dri
ver's fares and the end of their shift, verified accounting of money taken in du
ring my shift.
Comcast Cable Company Cherry Hill, New Jersey 08234
Com Tech II September 2006 - March 2007
Worked as a cable television trouble shooter and repaired picture reception prob
lems. Installed cable upgrades for customers. Disconnected cable per customer re
quest or for non payment.
Laidlaw Transit Pennsauken, New Jersey 08110
Paratransit Driver January 2006 to September 2006
CDL class C licensed drove wheel chair equipped paratransit vehicles in accordan
ce with the American's with Disabilities Act of 1990 for Laidlaw under contract
with New Jersey Transit Bus Lines. Collected fares, assisted passengers on and o
ff the vehicle in a courteous and professional manor.
Bally's Atlantic City Hotel Casino Atlantic City, New Jersey 08401
Slot Department Shift Manager January 2000 - August 2005
Started as a Slot Attendant in January 2000, promoted to Senior Slot Attendant i
n May 2000. Promoted to Slot Supervisor In September 2000 and again promoted to
Slot Shift Manager in November 2004. Duties included train and evaluate slot att
endants. Recommended promotions to supervisor. Maintained time & attendance reco
rds. Kept my staff informed of upcoming slot customer promotions. Interacted wit
h various departments to strive for flawless customer service. Insured departmen
t compliance with state and federal rules and regulations during my shift. Resol
ved customer disputes in a timely and professional manor. Disciplined and when n
ecessary terminated slot attendants. Inventoried and maintained supplies for the
slot department.
United States Navy Reserve Fleet Hospital 500 CBTZ 22 Ft. Dix Jersey
Hospital Corpsman Second Class June 1990 to May 1996
Petty Officer
Served in the Navy in support of the Marines as a Navy Medic in Casualty Receivi
ng Department of a 500 bed field hospital. The unit was deployed to Saudi Arabia
in support of Operation Desert Storm in January 1991during the first Gulf War.
After the war's conclusion I served as training and mustering petty officer. I w
as in charge of supplies and payroll for all officers and enlisted in my unit.
United States Navy Active Duty
Hospital Corpsman Third Class August 1979 - July 1983
Petty Officer
I served as a hospital corpsman at a Naval Air Station in Bermuda and on board t
he USS Dahlgren DDG-43 a guided missile destroyer.
Education: Camden County College Blackwood, New Jersey 08012
LAS/ Business Administration June 2011
Additional Training:
New Jersey Commercial Driver's License Class C with a Passenger Endorsement
References: Available upon request