QUALIFICATIONS SUMMARY Customer-centric, performance-driven senior executive powered with more than 12 years of management experience in full-service hospitality operations. Possess s tellar reputation in directing all facets of the industry utilizing broad backgr ound in providing hands-on leadership to achieve solid business results. Show pa ramount efforts in innovating hotel concepts as well as in addressing guests’ needs and concerns to continuously improve service standards, quality, and profitabili ty. Earned reputation in establishing long-term quality relationship with indivi duals of diverse cultures and organizational backgrounds by providing utmost sat isfaction. Proven effectiveness to multi-task in a globally competitive, challen ging, and fast-paced environment. Display technical proficiency with Microsoft O ffice Suite, Kronos, Epitome (property management system), and Micros Opera; kno wledgeable in all web-based applications. CORE COMPETENCIES - Hospitality and Operations Management - Quality Control and Assurance - Innovative Presentation - Budget and Inventory Control - Project Planning and Development - Profit and Loss Analysis and Accountability - Client Relation Management - Outstanding Leadership and Teambuilding - Leadership, Training, and Team Building - Time Management and Prioritization - Outstanding Customer Relations - Cost Control and Implementation PROFESSIONAL EXPERIENCE OMNI HOUSTON HOTEL WESTSIDE - Houston, TX Director of Rooms 2006 -2010 Supervised the maintenance of a high quality service and accommodation in Rooms Division budget development and control, recruitment, as well as with highly ski lled hospitality professionals’ training and development. Proactively oversaw an exe cutive team and solely managed the annual strategic business plan’s development and execution. Earned numerous accomplishments that is instrumental in product quali ty maintenance, and provided the company with an edge over the competition. Notable Accomplishments: - Seamlessly intensified the entire Guest Satisfaction scores from 8.62 to 9.04 - Ranked as the third in the company’s overall guest satisfaction in 2008 - Mentored and directed one director of rooms, two front office managers, two guest services managers, and two leaders in development - Earned AAA 4 Diamonds for four consecutive years from 2007 to 2010 - Escalated 2% of the Rooms Division profitability - Grew 5% of the Revenue per Available Room Index OMNI HOUSTON HOTEL - Houston, TX Front Office Manager 2005-2006 Spearheaded the front office daily operations which include reservation processi ng, check-in and check-outs, communication center, as well as with guest service s operations. Manage the Rooms Division’s checkbook maintenance and control. Oversaw front office associates’ recruitment and training. Notable Accomplishments: - Dynamically enhanced the 2005 Front Office AOS from 2.9 to 3 - Significantly acquired labor productivity goals - Ameliorated the 8.92 guest satisfaction scores to 9.08 Director of Housekeeping 2003-2005 Assumed the responsibilities of rooms and public space products’ quality maintenance . Ensured utmost level of cleanliness, budget expenses control, house laundry op eration, health club, and pool operation. Rendered assistance in Rooms Division’s bu dget development. Instrumental in In-house Guest Laundry transaction into outsi de contractor in 2003. Conferred in the property’s iProcurement training with Electr onic Purchase Order. Notable Accomplishments: - Earned the 3rd place in the company’s 2003 and 5th 2004 Guest Room Satisfact ion - Enhanced scores of Housekeeping Associates Satisfaction for 3.2 to 3.5 i n 2004 Stewarding Manager 2001-2003 Singlehandedly directed the cleanliness and inventory, all banquets’ daily setup, ca tering, and outlets functions of the China Glass and silverware. Supervised all food and beverage areas’ cleanliness that includes kitchen and back of the house spa ce. Notable Accomplishments: - Cultivated Stewarding Department’s productivity for two consecutive years (2 001 and 2002) - Sustained the 3.8 Associate Satisfaction Scores and almost zero turnover for two years HOUSTON COUNTRY CLUB - Houston, TX Kitchen / Stewarding Manager 1997-2001 Managed the China Glass, silverwares, daily banquets setup, as well as outlets a nd catering functions. Ensured the cleanliness of the kitchen and all storage ar eas. Notable Accomplishments: - Streamlined the operations of the Stewarding Department and transferred the overnight cleaning from outside to in-house contractor. EDUCATION Associate Degree in Mechanical Engineering University of Mostar, Bosnia and Herzegovina, 1987-1989 PROFESSIONAL DEVELOPMENTS Completed five Omni Hotels Company Leadership Programs - Procurement Web-based P rogram Reservations and Property Management Systems within a Company Program Food and Beverage Development Program ACHIEVEMENTS Manager of 1st quarter, 2003 -Manager of the year, 2003 Manager of 3rd quarter, 2001 -Manager of the year, 2001 ACTIVITIES Sports Section Coordinator Bosnian Cultural Community Center, 2006-Present Volunteer Teacher, Junior Achievement Participant, 2007-2009