Академический Документы
Профессиональный Документы
Культура Документы
STONE
1 Calypso Court a Belleville, IL 62221 a Res: 1.618.235.7724 a Cell: 1.618.979.9
312 a vse65d90@westpost.net
HUMAN RESOURCES VICE PRESIDENT a" DIRECTOR OF BENEFITS
Expertise in Employee Benefits, Planning, and Administration
More than 10 years of comprehensive experience in directing Human Resource funct
ions, focusing on benefits administration and change management. Adept in collab
orating with senior management to develop operating strategies to support and fu
rther corporate goals. Skilled in process improvement and streamlining, as well
as development and launch of effective training programs to address staff develo
pment needs to improve productivity and efficiency.
CORE COMPETENCIES
Strategic Business Planning & Leadership a Operations Management a Process Impro
vement
Benefits a Compensation Plans a Performance Management a Workforce Planning
Audits a Budgeting a Team Leadership & Motivation
EXPERIENCE & ACHIEVEMENTS
CONCORDIA PLAN SERVICES, ST. LOUIS, MO a- 2004 - 2010
A designer and administrator of benefit plans marketed to employees of the Luthe
ran Church Missouri Synod; $41M in holdings and 120 employees.
Vice President of Operations
In charge of operations for the administration of benefit plans that included he
alth, dental, disability, life insurance, defined benefit pension plan, and 403(
b) defined contribution plans, as well as other ancillary benefit plans. Member
of Leadership Team that developed and monitored business plan and operating stra
tegy for the enterprise, as well as of the Information System Strategy review. A
ccountable for processing ~30K+ documents annually related to the plans, includi
ng enrollment forms, applications, payments, and change requests. Directed staff
of 60, including 3 Directors, 11 Managers, 6 Business Analysts, and an Administ
rative Assistant. Charged with management of 10 seat call center that handled ~3
.6K weekly calls, and with approval of communications and forms, as well as modi
fications and changes to Lawson HRIS system.
a Eliminated 3+ month backlog of documents in process, and slashed processing ti
me from 8 weeks to 10 days by reorganizing operations department, streamlining p
rocesses, launching training programs, and reassigning job functions.
a Improved customer service process; cut number of customer complaints from aver
age of 15 per week to less than 1, processing errors from 25 daily to 2 or less,
and achieved issue resolution of 24 hours.
a Raised productivity by establishing benchmark data statistics report that quan
tified the 30K+ annual incoming work documents and outgoing individual productiv
ity ratios for each staff member.
a Directed development of training program for Information Systems Liaison funct
ion in collaboration with external consulting group resulting in formation of Bu
siness Analyst positions.
a Involved in lead role as Executive Sponsor for project team that designed, and
established a new product line, a corporate 403(b) plan that was introduced as
a replacement when individual 403(b) plans were discontinued.
a Selected to attend 8-month Leadership Training Program and after graduation jo
ined the Design Team and participated in developing new class structure for upco
ming courses, and taught portions of the program.