THOMAS J.

CARROLL
1273 Black Oak Drive * Greenwood, Indiana 46143
317-771-7559 * tc10dfca6@westpost.net

MANAGEMENT
Customer Service * Training * Purchasing
Proven, multi-faceted manager with unique skill set that draws from varied opera
tional backgrounds in customer service, relationship development, personnel trai
ning and purchasing. Adept in problem solving and interacting directly with inte
rnal contacts and customers. Expert in overseeing materials movement and verifyi
ng delivery. Skilled in records management and documentation.
* Increased monthly profit totals by $20K.
* Boosted profits 35% by shifting focusing business from new product sales to se
rvice and high-margin rebuilds and reconditioning of equipment.

AREAS OF EXPERTISE
Customer Service/Relations * Personnel Training & Management * Efficiency Manage
ment
Purchasing Management * Relationship Building & Development * Performance Monito
ring
Department Management * Supplier Oversight * Loading/Unloading Procedures
PROFESSIONAL HISTORY
MEIJER, INC., Greenwood, Indiana * 2002-Present
Sales/Planogram Facilitator
Conduct personnel training. Perform various customer relations activities to ens
ure optimization of customer satisfaction. Manage all aspects of assigned area.
Coordinate functions, processes, and resources to improve sales. Execute impleme
ntation of planograms to assist in company's comprehensive plan to drive sales a
nd profitability. Assist in inventory control through freight management.
Major Contributions:
* Promoted into store management due to job efficiency and performance excellenc
e.
FEDERAL EXPRESS, Indianapolis, Indiana * 2008-Present
Offload & Onload Specialist
Perform check-in/out procedures. Verify materials movement against receiving doc
uments and report discrepancies. Ensure trucks and planes are loaded and unloade
d efficiently. Oversee routing of packages to prescribed areas. Ensure materials
are properly prepared for shipment. Move and arrange equipment as needed. Overs
ee staging of materials.
Major Contributions:
* Earned unloading certifications for 8 types of planes.
* Secured user certification for 6 forms of heavy equipment.
continued . . .
THOMAS J. CARROLL * Page 2 * 317-694-5047 * tc10dfca6@westpost.net

IT'S A GOOD THING PRODUCTIONS, LLC, Greenwood, Indiana * 1999-Present

Director of Operations
Direct and oversee personnel training. Guide day-to-day operations to boost cust
omer satisfaction and repeat patronage. Manage purchasing and inventory control.
Develop plans and establish employee scheduling. Direct and coordinate employee
activities. Monitor and plan for reductions in costs to increase profit margins
. Secure permits and direct onsite set up.
Major Contributions:
* Devised and implemented new business development strategy.
* Strengthen and foster new and existing client relationships.
A-1 VACUUM & JANITORIAL SUPPLIES, Greenwood, Indiana * 1989-2002
General Manager
Hired, trained, developed and supervised 12-person sales team. Processed purchas
e orders for equipment, materials and services. Selected suppliers and maintaine
d supplier files to ensure accuracy. Monitored supplier performance. Directed da
y-to-day operations. Planned and managed P&L-level operations. Oversaw purchasin
g and advertising to drive brand awareness and loyalty. Evaluated sales and payr
oll goals and implemented action plans to maximize business opportunities.
Major Contributions:
* Increased monthly profit totals by $20K.
* Boosted profits 35% by shifting focusing business from new product sales to se
rvice and high-margin rebuilds and reconditioning of equipment.
* Managed budget of $500K budget.
ADDITIONAL EXPERIENCE:
SNACK TIME FOODS
District Sales Rep & Trainer
Major Contributions:
* Oversaw the design of in-store marketing displays and set inventory control sy
stems.
GALYANS SPORTING GOODS
Corporate Buyer
Major Contributions:
* Managed purchasing and advertising for 40+ high-end sporting goods stores.
* Boosted profit margins by 30% by revamping operations for improved efficiency.
EDUCATION & TRAINING
Bachelor of Science in Business Leadership & Recreational Design
Indiana University, Bloomington, Indiana
Sales and Leadership Training
The National Vacuum Institute