David Klages

7208 Garrett Place

The Colony, TX 75056
972-624-8353
dk10e855e@westpost.net
Career Objective:
Seeking a customer relation position with a progressive organization where my an
alytical skills, attention to detail, extensive relationship management, and fin
ancial experience
* Experienced team/relationship manager recognized for excellence in management
capabilities, existing clients, sales, client relations, customer service and le
adership.
* Recognized by Finiti (A joint venture for First American and Citi.) as a Clien
t Relations Expert in the real estate title and appraisal industry. Demonstrated
abilities in vendor/client relationship management, customer service/call cente
rs and team building. Proven accomplishments in performance management, research
and problem solving. Technically savvy team leader with expertise in real estat
e products.
* Develop and maintain relationships with existing Clients and vendors.
* Managed all aspects of vendor interaction to ensure prompt delivery of product
s.
* Generate reports to track products and services.
* Researched and resolved customer concerns and issues.
* Salvaged key relationships by negotiating unilateral solutions.
* Strong belief in company loyalty and professional integrity support a superior
work ethic.
* Logical thinking and ability to determine overall picture aid in making decisi
ons and solving problems.
* Ability to effectively delegate and monitor employees and tasks simultaneously
increases efficiency.
* Follow-up and follow-through ensure positive outcomes.
* Readiness to accept change and embrace new ideas illustrates flexibility.
* Friendly, personable, yet professional demeanor enhances peer, employee, and c
ustomer relations.
* Assisted with personnel management including the training of the team and moni
toring their performance.
* Supervised workflow to determine accounts services were being processed as per
standard guidelines and identified issues that might have affected cycle time o
r performance to effectively meet team and corporate goals.
* Helped to market products and services.
* Perform monthly Audits.
* Conducted training courses and workshops.
* Deliver feedback to the team to show monthly progression and to enhance employ
ee career development.
Experience:
First American - National Default Title Services
National Residential Rental Services - Associate Underwriter
& REO Client Services Westlake, TX 2009 - 2011
SOURCECORP - Standard production
* Data Entry for United States Postal Service personal files
* Document Preparation for United States Postal Service personal files
* Imaging for United States Postal Service personal files Irving, TX 2007- 2009
Finiti (A joint venture for First American and Citigroup.)
Relationship Manager Columbia MD 2001 - 2006
Maryland Permanent Bank
Assistant Branch Manager Owings Mills, MD 1999 - 2001
Metro Food Market (Part Time)
Cashier, Customer service, Deli, Bakery, Dairy, Produce
 Baltimore, MD 1992 - 2002
Gifts 4 All Seasons
Owner, Buyer, customer service, advertising, displays, etc. Linthicum, MD
1997 - 2000
Carrollton Bank
Assistant Branch Manager
Baltimore, MD 1986 - 1999
Education: Queen Anne's High School Centerville, MD Graduated
Capacities Summary: Management, Manage Vendor's, Managed customer Service for Ci
ti accounts, Research and problem solving, Ability to work with little supervisi
on, Training, Served as a Liaison, Sales.
Skills: Outlook, Word, Excel, PowerPoint, Access, Lotus Notes, Personal Computer
, Fax machine, Copier, Telephone, Calculator