Retail Manager

SUMMARY
11 years experience in planning, organization development, and general and admin
istrative management. Recognized team building, mentoring and leadership skills.
Experienced in facilitating change in a workforce to support reengineering init
iatives and meet organizational operating, financial and quality objectives. Abi
lity to write and implement efficient work schedules, policies, programs and pro
cedures. Demonstrated talent for recruiting, interviewing, hiring, directing and
supervising staff.

EXPERIENCE
road driver - 2004 - Present
Swift Transportation Inc, Phoenix,Az
Drove over the road tractor trailer, all 48 states
Bakery associate - 2009 - 2003
Fry, #39;s Food And Drug Surprise,Az
* Answered all customer questions* Kept all cases and shelves well stocked,prope
rly rotated, ? and clean.* Made sure products were cross merchandised in other
? departments.* Baked breads,and pastry's as needed.* Prepared doughnuts and ha
d them out in a timely manner for ? customers.* Insured all equipment was in go
od working order.* Cleaned all ovens and equipment on a daily basis.* Maintained
high sanitary standards in the department.
2008 - 2009
Safeway Food, Surprise,Az
* Helped customers with question, and all there need's.* Made and prepared dough
for breads and pastry's.* Cleaned and kept all cases full of product.* Baked al
l breads and pastry's.* Fried doughnuts.* Made sure all products were cross merc
handised in other ? departments.* Trained new employees on proper bakery proced
ures.
Senior assistant manager - 1998 - 2009
Linens-N-Things, Phoenix,Az
Executed complete store operations on a daily bases.* Supervised twenty employee
s, work schedules.* Was in charged of twelve departments.* Hired, trained and pr
omoted employees.* Gave great customer service, and handled all customer ? comp
laints.* Extensive cash handling and balancing of all tills. Supported the opera
tions director in the management of twelve departments. Supervised and trained c
lerks, audited processed work, and researched and corrected accounts. Served as
key control and security system manager for the building. Provided training and
guidance for new employees within the department. Set up recruiting policies. In
terviewed, trained, and monitored employees in accordance with company policies
and goals. Monitored work-in-progress and reassigned staff as needed. Monitored
customer service representatives to ensure quality customer service. Managed tra
ining programs for all departments. Managed order processing personnel, purchase
d products, and handled escalated customer service situations. Managed special p
rojects staff and maintained on-time schedule. Established goals for the departm
ent, administered performance evaluations, trained and promoted continuing educa
tion activities, interviewed and hired employees, and developed new products. Co
nducted reviews of all training material to maintain accuracy of training requir
ements.
EDUCATION
1977
Southern Utah State College
1973
Western High School
SKILLS
* Supervision
* Problem Resolution
* Staffing and Management Development
* Scheduling
* Supervising Management Teams
* Staffing Needs
TRAINING
Linens-n-Things, Cicago, IL 2000. Managed all aspects of customer relationship m
anagement on a daily basis, which resulted in increased customer retention level
s.
HONORS
Linens-N-Things, Sacramento, Ca 1998 - 2008. Recruited, trained, and evaluated o
ffice support staff. Mentored new employees on company objectives, business stan
dards, and employee expectations. Spearheaded office remodeling project to prese
nt a more professional appearance, improve space utilization, and streamline foo
t traffic.
OBJECTIVE
Retail Management or related position.A challenging position with a growing comp
any
REFERENCES
Available upon request