DOROTHY BERRY

103 Creighton Lane

Marietta, Georgia 30008
Cell: 404-423-3141
Email: db100033a@westpost.net
VALUE PROPOSITION STATEMENT
High-performing Retail Executive with 20 years' experience providing critical op
erational leadership and teaming with vendors, upper management and interdepartm
ental team members that achieved the strategic business plan.
AREAS OF EXPERTISE
*Strong track record of executing strategic objectives *Excellent customer relat
ion skills
*Experience in budgeting and forecasting *Staff development and retention prog
rams
*Experience in Multimillion dollar P&L management *Inventory/Labor cost controls
*Excellent leadership and communication skills *Multi-unit operations managemen
t
CAREER ACCOMPLISHMENTS
HMSHOST
1990-2010
Part of Autogrill S.p.A., the largest provider of food, beverage and retail serv
ices for travelers
Assistant General Manager, Atlanta, GA (2003-2010)
Promoted to oversee the largest retail branch of the company with 28 stores and
annual revenue of $35 million. Hired, trained and mentored 5 Senior Managers an
d 14 Assistant Managers resulting in 2 senior managers promoted to General Manag
ers. Responsible for controlling expenses and sales including payroll, inventor
y shrink and average sales.
* Increased average sale by 16%
* Reduced employee turnover from 154% to 60% over 7 years with 300 sales associa
tes.
* Increased customer service scores from 83% to 86%
* Reduced inventory shrink from 1.6% to 1.22% on $288,000 of inventory at cost w
hich is below company standard of 1.3%.
* Reduced payroll by 3.3% or $1.7 million and controllable expenses consisting o
f utilities, supplies and travel of 1.8% or $318,000.

Store Manager, Houston, TX (1992-2003)

Promoted to help open an 8,000 square foot specialty store within the NASA Visit
or Center and with annual sales of $6 million, this became the second most profi
table location in the Sports and Entertainment division of the company. This wa
s achieved by focusing on inventory control, payroll, sales, interviewing, hirin
g, training and mentoring the staff on customer service standards. Because of t
he success of the branch, I was asked to travel to other branches to train the s
taff on company customer service program.
* Selected as Manager of the Year by providing excellent service to staff and cu
stomers, strong leadership and hard work to achieve financial goals.
* Personally recognized for sales and teamwork contribution during Super Bowl XX
XV at the Tampa branch.
* Through training, mentoring and leadership, the branch received Operational Te
am of the Quarter 3 times in 2 years.

Assistant Manager, Cleveland, OH (1990-1992)

Responsible for the operation of 12 stores including setting planograms, intervi
ewing sales staff, training in customer service and cash register functions. As
sisted the Human Resources department by conducting employee satisfaction survey
s, new hire orientations, implementing incentive programs and finalizing termina
tions of associates.
* Served as an advisor on the employee satisfaction committee resulting in the c
ollaboration and implementation of incentive and recognition programs for employ
ees.

EDUCATION
Thiel College, Greenville, PA
Bachelor of Arts in Business Administration