277 S. Brookhurst St.

C113
Anaheim, Ca 92804 Phone: 702.756.7872
lv5fb01a@westpost.net
Linda C. Vocks
Education

Computer Skills
12/1993 AA Degree in Liberal Arts Kauai Community College, L
ihue, HI
08/26/09 Licensed CA Phlebotomist U.S. Colleges, Orange, CA
Excel, MS Outlook, MSWord, SalesForce, LMS, POS, InfoGenesis, MAS, RSViP, CMS, I
P Phone System
Languages BILINGUAL: Spanish and English.
Professional experience
05/08- 10/10 Accelerated Payment Technologies
Fountain Valley, CA Customer Service Representative
Aid merchants with their requests and concerns. Provide informed answers to our
customers with the knowledge and understanding of the services provided by the c
ompany and the partners with whom we work. Notify and follow up with customers r
egularly to inform them of the status or changes to their requests, statements,
and deposits. Advise customers on issues relating to their fees/rates, and clos
ing their accounts. Troubleshoot and resolve the customers' issues. Act as a lia
ison between the company and our vendors and our customers. Provide information
to the sales team regarding status of the customer's account. Document all actio
ns taken.
10/07 - 04/08 Harrah's Entertainment
Las Vegas, NV Casino Customer Services Agent
Assist guests with their reservations in entertainment, room stay, and restauran
ts, as well as verify casino cardholder identification. Answers and handles all
incoming calls to central reservations from outside or within the properties. Ma
ximizes department revenue by selling company products to all current and potent
ial guests. Input required information into the appropriate computer system (LMS
, RSViP or CMS). Complete all necessary paperwork accurately and in a timely man
ner. Process rooming list, wholesale, and city ledger bookings. Operate office m
achines, including fax, copier, computer, and multi-line phone. Notifies supervi
sors of all irregularities, customer problems or related area of difficulty. Aut
horized to and knowledgeable at administering complimentary gifts to guests base
d on established casino criteria. Ensure department business is carried out in a
n efficient and professional manner. Must attend all Harrah's Entertainment show
s
06/07- 09/07 Credit One Bank
Las Vegas, NV Account Services Representative
Ensure accurate personal information in cardholders file. Investigate fraudulen
t charges or concerns by cardholders and address them.
04/04-07/07 Mandalay Bay Resort & Casino
Las Vegas, NV
Cocktail Server (05/06-07-07)
Housekeeping Manager (04/04-05-06)
Provide excellent customer service to all customers while taking and serving dri
nks.
Ensured Cleanliness of 192 rooms plus supervised 15 employees.

04/01-04/04 Stratosphere Casino, Hotel, & Tower La

s Vegas, NV
Housekeeping Manager / Front Desk Representative / Room Reservations Representat
ive/ Pit Clerk
Ensured cleanliness of 274 VIP rooms, suites, and supervised 17 employees.
Registered hotel guests and investigate complaints and concerns with their hotel
stay.
Assist guest with their reservations in entertainment, room stay, and restaurant
s.
Created reward casino accounts for new and well established players, and keep tr
ack of bets.
10/00-03/01 Honolulu Medical Center
Honolulu, HI
Patient Services Representative
Assisted patients with registration and any medical payments, processed and upda
ted Medical
Claims and processed account audits.