Jan L.

Peck
5063 Williamson on the Lake, Williamson, NY 14589
585-739-2412 (cell)
jp112f6c0@westpost.net

SUMMARY OF QUALIFICATIONS
Strong interpersonal, customer service, communication, & time management skills.
Conscientious, detail- oriented, thorough, ethical, outgoing, team player. Fl
exible, able to work well in groups and independently to meet goals & objectives
on tight deadlines. Excellent computer skills.
EDUCATION
B.S.Degree, Quality Management, A.S. Degree, Marketing, Certificate in Basic Qua
lity & Certificate in Quality Implementation, Rochester Institute of Technology.
Graduated with highest honors in May 2001. Member of Golden Key National Hono
r Society & Phi Kappa Phi Honors Society); A.A.S. Degree SUNY Canton ATC.
COMPUTER SKILLS
Microsoft Excel, Word, Visio, Outlook, Power Point, Infotrieve, Documentum, eRoo
m , Medent System, Data Reduction Systems' Rep Review System, Synergistix Inc. C
ATS System
ACCOMPLISHMENTS:
* Implemented & coordinated Bausch & Lomb's Sample Accountability program from p
lanning or initiation phase to implementation
* Became and expert in physician license verification requirements and PDMA requ
irements for the pharmaceutical industry
* Wrote Standard Operating Procedures for Sample Accountability program at Bausc
h & Lomb
* Wrote training materials and exam material for the pharmaceutical field sales
group (140 reps), recently incorporated online
* Trained all pharmaceutical field sales staff in Sample Accountability from 200
1 to 2009 totaling approximately 180 new hires and 120 existing field sales pers
onnel.
* Arranged for audits of pharmaceutical field sales & authorized distributors of
record yearly (2001-2009) ensuring 100 percent compliance.
* Conducted numerous investigations to discover non-compliance in the field.
* Worked with pharmaceutical field sales force management team and staff to redu
ce storage expenses by 15 percent.
* Reduced deductions 100 percent in my region by working closely with the buyers
and field sales staff to ensure accurate entry of orders, understanding deals,
& tracking orders to ensure on time delivery.
* Worked with in-house accounts, provided deal information, entered & tracked or
ders, & maintained an "excellent" rating with accounts during the period 1988-20
01in Customer Service.
* Set the standard for customer service excellence within the Customer Service g
roup at Bausch & Lomb which resulted in my promotion into the sample accountabil
ity role.
WORK EXPERIENCE:
WILLIAMSON MEDICAL CENTER-03/10-10/01/10
Medical Secretary/Receptionist: Supported 2 physicians, 3 nurse practitioners,
3 nurses, and 2 billing clerks for busy medical practice. Duties included sched
uling internal appointments as well as hospital procedures and specialists, pull
ed patient charts for appointments, preparation of billing statements, input of
prescription data in patients' charts, preparation of prior authorization reques
ts for drugs and procedures, notification of authorization approvals and denial
to physicians and pharmacies, sorted and distributed faxes, scripts, and mail de
termining action items and data requiring immediate attention.
Jan Peck
Page 2
jp112f6c0@westpost.net
BAUSCH & LOMB, INC. - 1980-2009
Sample Accountability Analyst: supported Pharmaceutical Division eye health & fi
eld sales force. Responsible for reconciling approximately 140 pharmaceutical r
epresentatives on a quarterly basis, trained them on PDMA guidelines, FDA & comp
any requirements related to sample accountability procedures & the sampling proc
ess. Wrote standard operating procedures and training materials, prepared & di
stributed numerous reports (e.g., expense, distribution, reconciliation, invento
ry levels) related to pharmaceutical distribution, wrote documentation and teste
d for implementation for new sample accountability systems.
May 2001-July 2009
Customer Service Coordinator/Inside Sales Representative: Supported national dr
ug, major optical, vision accessory accounts, & military distributors. Primary
responsibility entailed training peers & new hires on procedures, order & credit
/debit entry, & electronic data management. Had extensive product & promotional
knowledge, excellent communication & time-management skills, excellent rapport
with direct accounts. Received numerous awards for outstanding customer service
1988-2001
Secretary to VP, Sales & Marketing: Supported VP, 8 marketing managers, & 21 fi
eld sales people. Was responsible for tracking expense reporting, stenography,
typing, and filing, coordination of meetings, travel, & preparation for field sa
les meetings. Hostess at photo-interpretation event at Air & Space Museum, Wash
ington, D.C. 1982-1988
Technical Clerk: Analytical Division sales support function: Reviewed & approv
ed expense/travel reports, typing, and filing, arranged appointments for product
presentations, supported field sales team. 1980-1982
UNIVERSITY OF ROCHESTER CORPORATE DEVELOPMENT OFFICE - 1978-1980
Secretary, Office of University Development: Supported development staff, raise
d money through corporations for the university ($102M Campaign), prepared propo
sals for the deans, researched corporations, & participated in phonations & corp
orate luncheons.

Awards:
* Extra Mile Award 3/98 - Monitored Liquid Enzyme Launch - Customer Service
* Extra Mile Award 1/98 - Nominated by E. Cox - field sales representative
* Extra Mile Award 1/98 - Preservative Free Moisture Drops Recall Project
* 10/97 Extra Mile Award - L. Davin - American Sales Shipping Issue
* 10/97 Certificate of Appreciation - NAVC Customer Satisfaction
* 7/97 Extra Mile Award - Mapping Accounts/Clean Up for MRO Accounts
* 2/97 Extra Mile Award - H. Essegian - B.J.'s Shipping Issues
* 2/97 Extra Mile Award - Working During Holidays - Year End
* 10/96 Certificate of Appreciation - J. Kanaley, President of the Division
* 1/94 Team Excellence Award - Central Region Nomination
* 10/93 Personal Excellence Nomination - Skin Care Transition
* 12/92 & 1/91 Award of Excellence - J. Kanaley
* 1/89 Customer Service Contest Winner - Outstanding Customer Service