Symmetrix /DMX /Symcli (Mandatory)

SRDF / Timefinder (Mandatory)

ECC
Powerpath
CLARiiON (good to have)
Navisphere (good to have)
San Copy/ Mirror View/ SnapView
Switches Brocade or Cisco CLI
Unix/Windows

EMC DMX:
## To provide 3 rd level Storage Management services and product support for var
ious EMC Storage Arrays - namely Symmetrix and DMX, supported storage solutions
across various accounts.
Duties include :
# Maintain and Manage various storage solutions.
# Provide 3rd level technical support, guidance and direction for products suppo
rted.
# Analyse and resolve escalated problems.
# Ensure integrity of supported environment.
# Actively and pre-emptively determine possible faults
and causes by the execution of pre-determined health and operational checks.
# Manage and resolve problems identified by sys admins or monitoring software Wo
rk with change and problem management tools
Hardware /software fault detection and vendor liaison
Liaise with customer accounts as required
# Analyse and resolve escalated problems within target.
Investigate, identify and document proposals that will improve application recov
erability.
# Document and implement changes to technical standards as required.
Change and problem management targets are exceeded
Ensure that customer satisfactory levels are exceeded
# 3+ Years of experience Required
# Has applied knowledge in the Administration of HP/ Solaris / AIX Unix systems
in a large commercial environments
# Has applied knowledge of SAN, and various EMC products - namely Clarion, Symme
trix and DMX.
# Provide recommendations to improve the SAN infrastructure, and address/lead cr
itical issues and root cause analysis
# Proven track record in the implementation and execution of documented support
processes and can direct others in same.
# Has applied knowledge in the administration of windows NT/2000 and Linux syste
ms
## Technical Skills
# Has exposure to McData Fibre Channel Switches, Brocade Swiitches, Cisco Switch
es.
# Has worked on Navisphere Manager, EMC Symmetrix CLI ( Solutions Enabler ), EMC
Control Centre ( ECC ).
# Is proficient with viewing Symmetrix configuration data using Solutions Enable
r and ECC.
# Proficient with daily tasks which include lun mapping and masking, setting sym
metrix port flags.
# Has exposure to EMC Timefinder and SRDF environments. Proficient in BCV sync /
split processes and RDF1 / RDF2 sync / split.
# Has exposure to viewing Clarion and Symmetrix / DMX errors and hardware failur
es.
# Comfortable in opening cases with EMC and driving them to closure.
# Has worked on various Volume Management software's like AIX LVM, HP LVM, and V
eritas Volume Manager.
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Candidates should have worked EMC products like Symmetrix,Clarrion,Mirrorview/S
, Mirrorview/A, SRDF-Synchronous, SRDFAsynchronous, SRDF Semi Synchronous and SR
DF Automated Replication. Candidate should have excellent interpersonnel skills.
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EMC SAN Storage arrays Clariion, DMX and V-Max, EMC ControlCentre (ECC), SYMCLI,
NaviSphere and Performance tools (Workload Analyser, Performance Manager, STP N
avigator, etc), Virtual Provisioning
· EMC SRDF and TimeFinder array based replication products
· Cisco MDS SAN switches, Cisco Fabric Manager
· NetApp NAS Storage arrays FAS2000 and 3000 series Filers, NetApp Operat
ions Manager (DFM)