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MULTIPLE CHOICE
What Managers Do
3. A(n) _____ is a consciously coordinated social unit, composed of two or more people, that
functions on a relatively continuous basis to achieve a common goal or set of goals.
a. organization
b. unit
c. team
d. ethnic group
A
5. _____ includes defining an organization’s goals and establishing an overall strategy for achieving
these goals and developing a comprehensive hierarchy of plans to integrate and coordinate
activities.
a. Controlling
b. Planning
c. Leading
d. Coordinating
B
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6. The determination of how tasks are to be grouped is part of which management function?
a. planning
b. leading
c. controlling
d. organizing
D
7. Since organizations exist to achieve goals, ____ have to define these goals and the means to
achieve them.
a. managers
b. leaders
c. administrators
d. organizers
A
8. Today we have combined Fayol’s original five management functions into four. The two that
were combined into one are:
a. plan and organize into organizing.
b. command and coordinate into leading.
c. coordinate and control into organizing.
d. organize and command into controlling.
B
10. Every organization contains people, and it is management’s job to direct and coordinate these
people. This is the ______ function.
a. planning
b. leading
c. controlling
d. organizing
B
11. According to Henry Mintzberg, the ten managerial roles can be grouped into three categories.
Which of the following is not one of these groups?
a. interpersonal relationships
b. transfer of information
c. decision making
d. liaison role
D
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12. One of management’s interpersonal roles, as defined by Mintzberg, is:
a. spokesperson.
b. leader.
c. negotiator.
d. monitor.
B
13. According to Mintzberg, when a manager searches the organization and its environment for
opportunities and initiates projects to bring about change, the manager is acting in which role?
a. negotiator
b. entrepreneur
c. monitor
d. resource allocator
B
14. Which of the following is not an essential management skill identified by Robert Katz?
a. technical
b. communication
c. human
d. conceptual
B
15. According to Katz, when managers have the mental ability to analyze and diagnose complex
situations, they possess:
a. technical skills.
b. leadership skills.
c. problem-solving skills.
d. conceptual skills.
D
16. Which one of the following would not be considered a human skill in Katz’s structure?
a. reporting
b. communicating
c. resolving conflicts
d. working as part of a team
A
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18. According to Luthans and his associates, which of the following is not considered a part of
traditional management?
a. disciplining
b. decision making
c. controlling
d. planning
A
19. Which of Luthans’ managerial activities involves socializing, politicking, and interacting with
outsiders?
a. traditional management
b. communication
c. human resource management
d. networking
D
21. According to Luthans’ research, successful managers spent more of their time on _____ than on
any other activity.
a. traditional management
b. human resource management
c. networking
d. communicating
C
23. According to Luthans’ research, effective managers spent more of their time on _____ than on
any other activity.
a. traditional management
b. human resource management
c. networking
d. communicating
D
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24. The functions, roles, skills, and activities approaches to management all recognize the
importance of:
a. entrepreneurial activity.
b. managing people.
c. technical skills.
d. efficiency.
B
26. ______ is a field of study that investigates the impact that individuals, groups, and structure have
on behavior within organizations for the purpose of applying such knowledge toward improving
an organization’s effectiveness.
a. Organizational development
b. Human Resources Management
c. Organizational behavior
d. People management
C
28. According to the text, the best approach for obtaining knowledge about human behavior is:
a. the common sense approach.
b. an observational approach.
c. a systematic approach.
d. a theoretical approach.
C
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30. If we know how a person perceives a situation and what is important to him/her, then behavior is
generally:
a. predictable.
b. definable.
c. uncontrollable.
d. controllable.
A
32. Analyzing relationships, determining causes and effects, and basing conclusions on scientific
evidence is:
a. organizational behavior.
b. intuitive research.
c. theoretical research.
d. systematic study.
D
34. Organizational behavior is built predominately upon contributions from all of the following
disciplines except:
a. jurisprudence.
b. psychology.
c. anthropology.
d. political science.
A
35. The science that seeks to measure, explain, and sometimes change the behavior of humans and
other animals is:
a. psychiatry.
b. psychology.
c. sociology.
d. political science.
B
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36. Which behavioral science discipline is the most focused on understanding individual behavior?
a. sociology
b. social psychology
c. psychology
d. anthropology
C
37. The OB topic of motivation has been most influenced by which behavioral science discipline?
a. psychology
b. social psychology
c. sociology
A
38. Significant contributions to OB in the study of group behavior in organizations have been made
by:
a. psychologists.
b. sociologists.
c. anthropologists.
B
40. The science that focuses on the influence of people on one another is:
a. psychology.
b. anthropology.
c. political science.
d. social psychology.
D
41. One of the major areas receiving considerable investigation from social psychologists has been:
a. change.
b. motivation.
c. job satisfaction.
d. job stress.
A
42. The subject of organizational culture has been most influenced by which behavioral science
discipline?
a. anthropology
b. psychology
c. social psychology
d. political science
A
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43. _____ has helped us understand differences in fundamental values, attitudes, and behavior
between people in different countries.
a. Anthropology
b. Psychology
c. Social psychology
d. Political science
A
44. Topics of study in political science include all of the following except:
a. structuring of conflict.
b. the social systems in which individuals fill their roles.
c. allocation of power.
d. how people manipulate power for individual self interest.
B
45. Which of the following is the best description of OB’s current state?
a. It is based on universal truths.
b. It is based on contingencies.
c. There a general consensus among OB researchers and scholars.
d. Cause-effect principles have been isolated which tend to apply to most situations.
B
46. While _____ focuses on differences between people from different countries, _____ addresses
differences among people within given countries.
a. workforce diversity; globalization
b. globalization; workforce diversity
c. culture; diversity
d. culturization; workforce diversity
B
47. ______ means that organizations are becoming more heterogeneous in terms of gender, race, and
ethnicity.
a. Globalization
b. Workforce diversity
c. Affirmative action
d. Organizational culture
B
48. The ________ assumption is being replaced by one that recognizes and values _____.
a. melting pot; differences
b. globalization; production
c. diversity; ethnicity
d. heterogeneous; similarities
A
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49. Which of the following is not true?
a. By 1999, 46 percent of the U.S. labor force was female.
b. The 55-and-older age group currently makes up 13 percent of the workforce.
c. Blacks currently represent 12 percent of the workforce.
d. Hispanics now represent 24 percent of the workforce.
D
50. The implications of workforce diversity include all of the following except:
a. managers have to shift their philosophy from treating everyone alike to recognizing
differences.
b. diversity training should be provided.
c. revamping benefit programs is needed to accommodate the different needs of
different employees.
d. equal treatment is critical.
D
51. According to the textbook, when diversity is not managed properly, there is a potential for all
except:
a. higher turnover.
b. communication difficulties.
c. labor cost inequities.
d. interpersonal conflicts.
C
52. Quality management requires employees to _______ and become more involved in workplace
decisions.
a. take quality to heart
b. monitor each other
c. rethink what they do
d. question management
C
53. _____ asks managers to reconsider how work would be done and their organization structured if
they were starting over.
a. Process reengineering
b. Management reengineering
c. Process control
d. Management control
A
54. Today’s managers understand that the success of any effort at improving quality and productivity
must include:
a. process reengineering
b. quality management programs
c. customer service improvements
d. employees
D
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55. Predictions suggest there will be a labor shortage for at least another:
a. 1-2 years.
b. 4-5 years.
c. 10-15 years.
d. 20-25 years.
C
57. Many employees have been led to retire early as a result of:
a. expanded Social Security benefits.
b. a healthy stock market.
c. automation of jobs.
d. all of the above.
A
58. In times of labor shortages, getting and keeping skilled employees will require:
a. good wages and benefits.
b. sophisticated recruitment and retention strategies.
c. modified organizational practices to reflect needs of an older workforce.
d. all of the above.
D
60. When managers put employees in charge of what they do, they are _____ the employees.
a. reengineering
b. empowering
c. diversifying
d. promoting
B
61. All of the following have combined to make it imperative that organizations be fast and flexible,
except:
a. temporariness
b. globalization
c. expanded capacity
d. advances in technology
A
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62. Which of the following has not contributed to blurring the lines between employees’ work life
and personal life?
a. the creation of global organizations
b. communications technology allowing employees to work any time and from any place
c. organizations asking employees to put in longer hours
d. creation of flexible teams
D
63. Situations where an individual is required to define right and wrong conduct are termed:
a. diversity issues.
b. human resource problems.
c. ethical dilemmas.
d. loyalty situations.
C
67. Sears trained employees to improve the employee-customer interaction in order to:
a. generate additional revenue.
b. decrease merchandise returns.
c. improve repeat customer business.
d. none of the above
A
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68. _____ is discretionary behavior that is not part of an employee’s formal job requirement, but that
promotes the effective functioning of the organization.
a. Productivity
b. Motivation
c. Organizational citizenship
d. Organizational behavior
C
70. ________ is the voluntary and involuntary permanent withdrawal from an organization.
a. Absenteeism
b. Turnover
c. Downsizing
d. Individual-level variable
B
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