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A project report from the corporate world is the integral part of MBA programmed. It
provides the student opportunity to experience and raw theory put in the market
condition in which the company work in a war zone rapidly changing completions
managed trade policies and dismissing customer loyalty.
This report has been written in a lucid language. The contents of this report are carefully
planned. it has been made attractive and catching by supplementing the
recommendations with data chart.
I hope my earnest effort will seek appreciation from the reader who will find the work
as a guiding star implementing the strategy.
1
ACKNOWLEDGEMENT
My gratification and elation on the success of this project would be incomplete
Without mentioning the names of all the people who helped me with it and without
Whose guidance and encouragement this would have been successful.
Above all I thank my family for his grace and blessings at each and every stage of
The project.
Last but not least, I would like to record my deepest sense of gratitude to my
Friends for their support.
NEERAJ SHARMA
MBA II YEAR
2
EXECUTIVE SUMMARY
The project is aimed at finding the customer satisfaction level of the broadband
segment of Airtel. Further the study also reveals the scope of expansion for the
telecom company and the level of expectations which the customer has from the
seen as a key performance indicator within business and is part of the four
3
INDEX
I. PREFACE
-------------------------------------------------------------------------1
II. AKNOWLEDGEMENT
-----------------------------------------------------------------------2
-------------------------------------------------------------------3
CERTIFICATE OF INSTITUTE
SR. NO TITLE
FINDINGS ----------------------------------------------------------------------------58
LIMITATION -------------------------------------------------------------------------------59
RECOMMENDATION --------------------------------------------------------------------60
CONCLUSION -----------------------------------------------------------------------------62
BIBLIOGRAPHY ---------------------------------------------------------------------------64
APPANDIX------------------------------------------------------------------------------------65
4
5
INTRODUCTION
seen as a key performance indicator within business and is part of the four
retaining its existing customers and increasing the number of its customers.
manifest of the state of satisfaction will vary from person to person and from
such as returns and recommend rate. The level of satisfaction can also vary
Depending on other options the customer may have and other services against
6
Because satisfaction is basically a psychological state, care should be taken in the
area has recently been developed. Work done by Berry, Border between 1990 and
1998 define ten ‘Quality Values’ which influence satisfaction behavior, further
expanded by Berry in 2002 and known as the domains of satisfaction .These ten
commitment to the Customer and Innovation. These factors are emphasized for
Berry between 1985 and 1985 provides the basis for the measurement of
customer satisfaction with a service by using the gap between the customer’s
This provide the measure with a satisfaction gap which objective and quantitative
7
broadband customer satisfaction equal precipitation of performance divided by
expectation of performance.
If the customer expectation of product quality service quality, and price are
exceeded a firm will achieve high levels of customer satisfaction and will create
dissatisfaction will result. And the lower the satisfaction level, the more likely the
a survey and measure the level of customer satisfaction among the mobile user of
UP-west circle.
8
Corporate Structure
9
10
INDUSTY PROFILE
The first telegraph line in India was commissioned in October 1881 for the East
India Company. That was the beginning of India’s electronic contact with the
world. Hundred years’s the fist automatic telephone exchange opened in Calcutta.
From than to 1995 when the fist cellular phone call was made at the princely cost
of Rs, 16.80/ PER min. For the average Indian getting the telephone connection
having contact at right place or a wait that could taken years. Not any more, with
the mobile subscriber base rising by about 1.5.million every month, India is the
fasted growing mobile market today. Ofcource what is playing out in India is just
one exiting chapter in the global wireless revolution-a revolution that has ensured
that mobile phone’s are the most widespread communication devises on earth.
There are 1.3 billion mobile subscribers around the global and this number
207million mobile subscribers –or just over 10% of the total subscriber’s base.
And it will probably also have the lowest rates for the cellular telephone any
In the space of decade, the Indian telecom sector has moved from the boondocks
to become a global story on steroids. This year is expected to be the seminal year
Some analysts’ advice taking a slightly more conservative figure. They point out
Since Chum rates- the rate at which subscribes move out of one system to another
every month-very between 3.6% and 6% in the different cellular circle of India,
the possibility of double counting is fairly pronounced. (Churl rates are much
higher in India compared to other countries in the Asia – pacific reason, with the
exception of Hong-Kong China. Gartner’s date for 2005 show that Indonesia has
a monthly chum rate of 1-2% while Japan monthly chum rate hovers around (1.5-
2.6%) Even specter of double counting can not take away from the fact that
India’s mobile party is in the full swing. And that it is likely to continue at least
pulling out all the spot to make sure that the does not end prematurely. The
introduction of the unfired license has sorted out the key regulatory concerns.
Sure, there are still a few patches left uncovered, like a spectrum policy or raising
the foreign direct investment limit to 74%. But the industry feels that these
matters will sorted out soon after die sections. Unless we do something very
12
stupid. I think there a lot if potential left in this market, says Sanjay Mehta, head
two US-based wireless of called the company in the past month asking if they
could source jointly, a thus bring down overall castes! In another landmark
agreement equipment vendor Ericsson agreed to revenue sharing deal with Bharti
for upgrading it Delhi network to the ‘Enhanced Data rate for global evolution’
(EDGE) technology based on a GSM data technology. The system will allow
of plays java game. In fact, some oftener doors that a BUSINESS world spoke to
admit that participating in the Indian market has forced them radically reduce
13
INDUSTRY STRUCTURE PORTER’S MODEL
14
15
COMPANY PROFILE
Airtel comes to you from Bharti Airtel Limited, India’s largest integrated and the
first private telecom services provider with a footprint in all the 23 telecom
circles. Bharti Airtel since its inception has been at the forefront of technology
and has steered the course of the telecom sector in the country with its world
class products and services. The business at Bharti Airtel has been structured into
Telemedia Services & Enterprise Services. The mobile business provide mobile
&fixed wireless services using GSM technology across 23 telecom circle while
the Airtel telemedia Services business offers broadband & telephone services in
corporate customers and national & international long distance service to carriers.
Airtel come to you from Bharti Airtel limited, India’s largest integrated and the
first private telecom services provider with a footprint in all the 23 telecom
circles. Bharti Airtel since its inception has been at the forefront of technology
and has steered the course of the telecom sector in the country with its world
class products and services. The businesses at Bhatia Airtel have been structured
into three individual strategic business units (SBU’s) – Mobile Services, Airtel
Telemedia services & Enterprise Services. The mobile business provide mobile &
16
fixed wireless services using GSM technology across 23 telecom circles while the
end telecom solutions to corporate customers and national & international long
distance services to carriers. All these services are provided under the Airtel
brand.
broadband & telephone customers. The company was first private operator to
provide mobile services in all the 23 circles in India. The company also provides
telephone services and Internet access over DSL in 15 circles. The company
complements its mobile, broadband & telephone services with national and
international long distance services. The Company also has a submarine cable
Chennai and Singapore. The Company is parts of consortium, which jointly owns
and has developed the next generation under sea, cable system SEA-WE-ME.
The Company provides reliable end-to-end data and enterprise services to the
corporate customers by leveraging its nation wide fiber optic backbone, last mile
Connectivity in fixed-line and mobile circles, VSATs, ISP and international band
17
The business at Bharti Airtel has been structured into three individual strategic
business units (SBU’s) – mobile services, broadband & telephone services (B&T)
& enterprise services. The mobile services group provides GSM mobile services
across India in 23 telecom circles, while the B&T business group provides
broadband & telephone services in 94 cities. The enterprise services group has
two sub=units – carriers (long distance services) and services to corporate. All
Company shares are listed on Te Stock Exchange, Mumbai (BSE) and The
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Bharti Airtel Limited
NAME
BUSINESS Provide mobile services (fixed line) and enterprise
DISCRIPTION services
(carriers &services to corporate)
ESTABLISED July 07 , 1995, as a Public Limited Company
PROPORTIONATE Rs, 270,122 million (year ended March 31 , 2008-
REVENUE Audited)
19
AWARD AND RECOGNITIONS
Bharti Airtel draws Top Honors at the MIS Asia IT Excellence Awards 2006.
Bharti Airtel is among the top 10 best performing companies in the world,
Sunil Bharti Mittal is ‘CEO of the year’ at the Frost and Sullivan Asia Pacific
ICT awards 2006 and Bharti Airtel bags ‘Wireless Service Provider’ of the
Awards-2006”.
Bharti Airtel has won the CNBC-TV18 India Business Leader Award for the
Bharti draws top honors at the NDTV Profit Business Leadership Awards
2007.
Bharti Airtel Ranked 3rd on Shareholder Return in Business Week IT 100 List.
20
SUCCESSS STORY OF BHARTI
and its flagship brand Airtel has over 12 million customers across India
Rothschild group owned ELRO holding India ltd. To export fresh Agri
BUSINESS DIVISION
Mobile services- Bharti Airtel offers GSM mobile services in all the 23-
telecom circle of India and was the fist private telecom service provider to
21
Enterprise Services (Carriers) - With 35016 kilometers of optic fiber
The business at Bharti Airtel have been structured into three individual
services (B&T) & enterprise services .the mobile services group provide GSM
mobile services cross India in 23 telecom circle , while the B&T business
services group has two sub-unit carries (long distance services) and services to
corporate. All these services are provided under the Airtel brand.
22
VISION
INNOVATION
We are changing the way India communicates by offering innovation that not
only adds value to people’s lives but also deliver an unmatched customer
experience.
We were the fist to. Provide electronic recharge foe mobile phone initiate
music retailing in the world with “Easy Music” and the fist to offer a lifetime
prepaid service.
23
SHARES
The equity shares of Bharti Airtel are currently listed on national stock
Public offering (IPO) and raised Rs, 8,340.15 million through this process.
The shares were over subscribed 2.56 times. With this IPO, Bharti Airtel
market. Together with being the first 100% book building process that this is the
country has seen, the listing was completed with in the record time often working
days. Of the close of the issue, moreover the process of allotment and issue of the
shares was also completed within one day of the last day of pay-in.
Mumbai circle Airtel CEO. Our bureau, MUMBAI: The Bharti group has
Bharti has a 26.15 percent market shares last quarter, market Leader Airtel (22
24
REVIEW OF LITRATURE
25
GREAT BENEFIT FROM AIRTEL
Wireless Phones
install and does not require any writing or change in the aesthetics of your
home or office. This phone is immune to cuts in the cable, rains, bad weather
etc. You can carry your home/office, Instant Connection. It ensures that your
With Airtel mega you can enjoy the features of a mobile phone- SMS, In-built
caller line identification, voice mail, phone book, ring tones etc.
Airtel Mega offers a host value added services like Hello Tunes, GPRS, call
Limited Mobility
You can use your Airtel mega anywhere within your circle limits and still
26
BHARTI AIRTEL LIMITED
Bharti Airtel
Ltd.telecom services
Bharti cellular
Bharti infotal Ltd.
Ltd.
27
COMPANY HIGHLIGHTS
Airtel now in the US – connecting 2.5 million NRIs to their loved ones back
in India.
Airtel Presents ‘Song Catcher’ – India’s First Ever Instant music on Mobile.
Bharti Airtel and Microsoft enter into a strategic partnership to offer Software
and Services for Small and Medium Business (SMB) M market in India.
Bharti Airtel signs Mou to connect Adani Group’s Mundra Port and Special
Economic Zone.
PRODUCT
PREPAID ZONE
Some of the many advantages that you enjoy with Airtel Pre-Paid.
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Totals Cost Control Enjoy the liberty of total cost control with your Airtel Pre-
Paid! Re-charge as much as you feel the need to! Now that’s what we call
complete freedom!
No Rentals
No deposits
Your Airtel prepaid card comes without you having to pay hefty deposits!
Now experience complete freedom like never before with Airtel! Our STD/ISD
facility allows you top make long distance calls in India and overseas from your
Cellular phones!
60 second pulse
Airtel provides you with a 60-second rate Freedom for you to experience like
never before!
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Instant Recharge
Avail of instant recharge on your Airtel prepaid card with just a few dimple
steps!
With our round-the-clock recharge facility, recharge your Airtel prepaid card
anytime, anywhere!
Call line identification gives you the power to know the phone number of the
calling party even before you answer the call, thus giving you the choice to either
reject or take the call. It provides the added advantages of saving the incoming
number directly in the Handset Phone Book. So that the next time you want to
call the same person, you don’t need to retype his number, simply use your phone
book.
Call Divert:-
Call hold and Call Wait avail of special services like call waiting, call hold and
With Airtel’s Short messaging Services (SMS), send message and jokes to our
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SMS based information Services
With Airtel’s SMS based Information services, you can get upto-the-minute
cricket scores, order flowers as well as send couriers or check your daily
horoscope!
Voice Mail let you receive message even when your handset is switched off or
when you are outside the coverage area. You can listen to your messages
whenever you feel like, from anywhere in the world. Mail can store up to 15
POSTPAID ZONE
communicate just when u want to not just through words but ideas emotion and
feeling . To give u the unlimited freedom to reach out to your special people in
your special way .As an Airtel post-paid costumer you can enjoy the fallowing
facilities.
Easy Billing
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Now enjoy the luxury of viewing details of your last 31 billing cycles and the
convenience of paying your Airtel bill online .Experience complete freedom with
Airtel.
Call Divert:
Call hold and call wait avail of special services like call waiting, call hold and
Caller Identification
Caller identification gives you the power to know the phone number of the
calling party even before you answer the call thus giving you the choice to either
It provides the added advantages of saving the incoming number directly in the
hand set Phone Book so that the next times you want to call the same person you
do not need to re type this number simply use your phone book.
Voice Mail
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Voice Mail lets you receive massage even when your handset in switched off or
when you are outside the coverage area. You can listen to your massages
From anywhere in the world. Voice mail can store up 15 massages, with each
STD/ISD Facility
Now experience complete freedom like newer before with Airtel .Our STD/ISD
facility allow you to make long distance calls in India and overseas from your
cellular phone .
Airtel rooming services allows you’re to use your mobile phone to make of
receive calls from almost anywhere in India and abroad. Enjoy rooming with in
Note-
The company Bharti Airtel Ltd does not pay any interest on security deposit.
33
AIMS AND OBJECTIVE OF THE COMPANY
Loved by customer
We at Airtel always think in fresh and innovative ways about the need of our
customer and how we want them to fell. We deliver what we promise and go out
CORPRATE RESPONSIBILITY AT
BHARTI AIRTEL
sensitive to the stake holder and environment with in their work context .Bharti
34
encourages employees to take decision and design –linked processes that are
only social outreach programs. It is an integral part of the way Bharti conduct its
embedded in the Corporate Values which stem from its deepest held beliefs.
35
We practice our CRS beliefs commitments through a three pronged approach
Bhati Airtel sensitizes its employees towards CSR issues at various forums .We
feel that it is important that each employee should under stand the importance of
Bharti each employee is sensitize towards CSR issues and thus operation at the
ground level are influenced. Such sensitization exercise has result in many
confidence plan for hearing impaired covers noise making DG sets at extra cost
investing in consume awareness campaigns to ensure safe use of mobile are some
36
CUSTOMER SATISFACTION
It well known fact that no business can exit without customer. In the business of
website design, it’s important to work closely with our customer to make sure the
site or system you create for them is as close to their requirement as you can
manage. Because its critical hat you form a close working relationship with your
tips that will make your clients feel valued wanted and loved.
This is the most daunting and downright scary part of interacting with a
customer. It’s important to meet your customers face to face at least once or even
My experience has show that a client finds it easier to relate to and work with
someone they have actually met in person rather than a voice on the phone or
37
someone typing into an email or messenger program. When you do meet them
becalm confident and above all take time to asked them what they need .I believe
that if a potential client spends over half the meeting doing the talking you’re
This goes with out saying .We all know how annoying it is to wait days for a
response to an email or phone call. It might not always be practical to idea; with
all customer queries within the space of a few hour, but at least email or call them
back and let them know you have received their message and you will contact
them about it as soon as possible Even if you are not able to solve problem right
You can here a smile through the phone. This is very It’s very important to be
friendly courteous and to make your clients feel like you are their friend and you
mare their to help them out. There will be times when you want to our clients
over the head repeatedly with a blunt object –it happens to all of us .It’s vital that
you keep a clear head respond tom your clients wishes as best you can and at all
customer services policy is going to save you a lot of time and effort in the long
run. If a customer has a problem, what should they do? If the fist option dose not
work then what? Should they contact different people for billing and technical
enquiries? If they are satisfied with any aspect of your customer services who
There is nothing more annoying for a client than being passed from person to
person or not knowing who to turn to. Making sure they know exactly what to do
at each stage of their enquiry should be of utmost important. So make sure your
customer services policy is present on your site – and anywhere else it may
useful.
Have you ever received a Happy Birthday email or card from a company you
were a client of? Have you ever had a personalized sign-up confirmation email
for a service that you could tell was typed from scratch? These little niceties can
be time consuming and aren’t always cost effective but remember to do them.
Even if it as small as sending a Happy Holidays email to all your customer .It’s
something .It shows you care it show there are real people on the other end of that
39
screen or telephone and most importantly It make the customer feel welcomed
Some time this is easier said than done .How ever achieving this level of
understanding with our clients will do wonders for your working relationship.
It’s possible this is the most important point in this article. The simple messages
when you promise something deliver. The most common example here is project
delivery date.
technology can fail sub-contractor do not always deliver on time. In this case a
quick apology and assurance it will be ready ASAP would not amiss.
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OBJECTIVE OF THE STUDY
To determine the satisfaction level of the consumers who have taken the
services of different telecommunication network.
o To check the customer satisfaction form the services provide by the ARCs.
(airtel relationship center)
o To know about the problem faced by the customer using airtel connection
and get tem resolved through airtel.
41
42
RESEARCH METHOLOGY
done. In it we study the various steps that are generally adopted by a researcher in
methodology for the problem as the method may differ from problem – problem.
To determine the satisfaction level of the owner who have taken the
services of different telecommunication network.
43
To analyze the telecommunication market in term of there of showroom.
RESEARCH METHODOLOGY
It is a systematic design to collect analyze and interpret the collect data and to
attain the objective and research.
DESCRIPTIVE RESEARCH:-
Although the data description is factual, accurate and systematic, the research
cannot describe what caused situation. Thus , descriptive research cannot be used
to create a causal relationship, where one variable affects another.
In other words, descriptive research can be said to have a low requirement for
internal validity.
44
The descriptive is used for frequencies, averages and other statistical calculations.
Often the best approach, prior to writing descriptive research, is to conduct a
survey investigation.
In short, descriptive research deals with everything that can be counted and
studied. But there are always restriction to that .your research must have an
impact to the lives of the people around you.
For example, finding the most frequent disease that affects the children of a
town. The reader of the research will know what to do to prevent that disease
thus, more people will live a healthy life.
CONVENIENCE SAMPLING:-
COLLECTING DATA
The entire necessary steps were taken into account against various errors related
to data collection. Both primary and secondary method of data collection was
used.
PRIMARY DATA :-
The primary data was collected with the help of survey and interview from the
customer at these places. We conducted a survey in luck now. Out of universe
of 500 our sample size is 50. Respondent in the sample size were asked to fill the
questionnaires to gather the data. Questionnaires were used as a tool for the data
collection.
SECONDARY DATA :-
45
The data was taken from the internet and brochures of the company for the
research purpose.
o Websites
o Magazines
o Journals
o Pamphlets
o Newspaper
46
INTERPRETATION OF QUESTIONNAIRE
70
60
50
40
Telecom
30 Other
20
10
0
YES NO
47
Interpretation- In the fist question we found that 67%
people using Telecom services and resent
people are using another services.
50
40
30
USERS
20 USERS
10
0
AIRTEL BSNL RIM
48
Interpretation- In the 2nd question we found that 36% people
are using Airtel 42% people are using BSNL
and 22% people are using Rim’s services.
39
38
37
36
35 USER
34 USER
33
32
31
30
AIRTEL BSNL RIM
49
Interpretation- In the 3rd question we found that 38% people are
preferred Airtel, 39% people are BSNL, 33%
people are preferred RIM, for betted services.
25
20
15 users
users
10 Telecom
0
1 2 3 4 5
50
4-Good network 23%
People are preferred for better services and other reason forced to be
use, company’s network.
45
40
35
30
25
East
20
West
15
10
5
0
2000-5000 7000-10000 above-10000
Interpretation- Here I found that 43% people are billing Rs. 2000-5000.
40
35
30
25
20 Users
Users
15
10
0
sales person Neighbors\Friend
Interpretation:- These data show that media is forcible mode of using Airtel to
other.
52
Sale person 32%
Media 36%
Neighbors/friend 22%
Other 10%
Graph-
45
40
35
30
25 user
20 user
15
10
5
0
Local calls STD Calls ISD Calls All of the above
53
All the above 13%
SWOT ANALYSIS
STRENGTH WEAKNESS
Very focused on telecom.
Leadership in fast growing
cellular segment.
Pan-India footprint. Price Competition from
The only Indian operator, BSNL and MTNL
other than VSNL, that Untapped Rural market
has an international
submarine cable.
OPPORTUNITIES THREATS
54
STRENGTH
55
networks. The mobile services group provides GSM mobile services across
India in 23 telecom circles, while the B&T business group provides
broadband & telephone services in 92 cities.
OPPORTUNITIES
THE FAST EXTENDING IPLC MARKET An IPLC (international
private leased circuit) is a point-to-point private line used by an
organization to communicate between offices that are geographically
dispersed throughout the world. An IPLC can be used for Internet access,
business data exchange, video conferencing, and any other form of
telecommunication. Airtel Enterprise Services and SingTel jointly provide
IPLCs on the Network i2i. The Landing Station in Singapore is managed
by SingTel and by Airtel in Chennai (India). Each Landing Station has
Power Feeding Equipment, Submarine Line Terminating Equipment and
SDH system to power the cable, add wavelengths and convert the STM-64
output to STM-1 data streams respectively.
56
LATEST TECHNOLOGY AND LOW COST ADVANTAGE The
costs of introducing cellular services for Airtel are marginal in nature, as it
needs only to augment its cellular switch/equipment capacity and increase
the number of base stations. The number of cities, towns and villages it has
covered already works to its advantage as putting more base stations for
cellular coverage in these areas comes with negligible marginal cost.
Besides such cost advantages, it has also other cost advantages for the
latest cellular technology. As a late entrant into the cellular market, it has
dual advantage of latest technology with modern features, unlike other
private cellular operators who started their service more than 4-5 years
back and low capital cost due to advantages of large scale buying of
cellular switch/equipment.
THREATS
COMPETITION FROM OTHER CELLULAR It is time for BSNL to
improve/expand its cellular services. Fierce and cut-throat competition is
already in place with the markets ever abuzz with several tariff reductions
and announcement of attractive packages, trying to grab most of the ‘mind
share’ of the ‘king’ - ‘the consumer’, whose benefits are increasing with
passing of everyday. If BSNL is not innovative and agile, its cellular
service will be a flop. It needs to be proactive with attractive packaging,
pricing and marketing policies lest its presence in the market be treated
with disdain by the private cellular companies. The launch of WLL
services by Reliance Infocom has aggravated the situation.
57
MARKET MATURITY IN BASIC TELEPHONY SEGMENT
Although Airtel entered in the basic telephony market it’s a biggest there
for the company as the basic telephony market has reached
FINDINGS
Some time actual customer do not come to the ACR them self else they send
third person and that person is not in a position tom fill the questionnaire.
58
LIMITATION
There are only 3 ACRs in Lucknow & relevant data is not shared some time
59
RECOMMENDATION
customer satisfaction.
There should be a direct contact with the customer to get their fist hand views
and suggestions.
Customer care outlet (ACRs) should be made in every locality of the city for
easy access. It would also help in educating the customer with new offers.
And would reduce the waiting time that is there at centralized customer care
center.
60
Telecom companies should provide their customer an update on information
Attractive schemes from time to time should be offered to increase the sales.
improved to get more customers .This would also increase the satisfaction
level.
Different tariff cards should be available to reduce the call rates and SMS
rates a variety would help the customer in selecting the tariff which is most
suitable to him.
61
CONCLUSIONS
In the basis of analysis of data collect by the questionnaire & filled by the
Various schemes and offers are given to the consumers from time to time
Brand name is the most important factor responsible for the purchase decision
of the consumer.
Due to lack of proper outlook of the company few customer are not satisfied
companies.
62
The level of expectation, which the customer has from the quality of services
Extra services apart from regular call and SMS are required to satisfy the
customer.
STRATEGY
Some of the strategy which are being fallowed me during my project is.
4- By increasing the calls per day on order to achieve the targets before time.
6- We are required to under take assignment jobs alone with the day to day
function of the company both at the assistance and the execution level.
7- The objective of on job training is too learned and develops knowledge and
63
8- The primary objective is to learn the different stages of personal as well as
corporate selling.
BIBLIOGRAPHY
Books:-
Website:-
www.airtel.com
www.marketinggparadise.com
64
APPANDIX
QUESTIONNAIRE
Survey On Potential Of Market
We are the student of PGDM and conducting survey for telecom industry, so
please fill up the questionnaire.
4. Which thing does force you for using the company network?
a- Better services [ ] b- Brand name [ ] c- Old no [ ]
d- Good network [ ] e- Good tariff plan [ ]
66