Windows 7 Customer Solution Case Study

Customer: Cavipetrol Website: www.cavipetrol.com Customer Size: 260 employees Country or Region: Colombia Industry: Professional services Financial services Customer Profile Cavipetrol is a nonprofit financial institution with a AAA credit rating and ISO 9001:2008 Quality Management System certification. It has 17 offices, 260 employees, and 12,500 members across Colombia.

Financial Firm Boosts Efficiency by 30 Percent with Fast, Agile Operating System
Internet Explorer 8 Internet browser, Microsoft Office Professional Plus 2010, and the Windows Server 2008 R2 operating systemto improve mobility, boost efficiency, and reduce helpdesk response times.

Beca ERP software, Enterpr use of which now runs ise operati its 30 to 40 ng high and Services percent Software system Windows 7 Enterprise level faster. Microsoft Office . of Microsoft Office ProfessionalMendoza, Jairo Bravo Director of InformationCavipe Plus 2010 functio Server Product Portfolio andtrol Technology Microsoft Operations, Cavipetrol Windows nality, Server 2008 R2 uses To continue Services Windo Assurance E-Learning Software providing leading- Windo Technologies wsDirectAccess 7 edge technology ws 7 Windows in Enterp Internet Explorer 8 support to its conjun rise employees, ction financial firm works with Cavipetrol very became an early the well For more information about Windows Windo adopter of the 7, go to: with ws ws-7 Windows 7 our

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published December 2010

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Business Needs

years, Cavipetrol Based in has Bogota, invested in Colombia, MicrosoftCavipetrol based (the technology Corporation , including of Employees the and Retirees Windows of Empresa Server Colombiana 2008 R2 de Petrleos operating Ecopetrol system, S.A.) is a the 2007 privately Microsoft held, Office nonprofit system, organization and the whose main Windows objective is to Internet finance Explorer 8 housing Internet solutions for browser. its 12,500 members. Because Since its the board founding in of directors 1962, and the IT Cavipetrol departmen has promoted t want to and continue cofinanced providing more than its 260 1,900 homes employees throughout with the country. leadingedge To continue technology providing tools, exceptional Cavipetrol customer began service to its looking for membership, a solution Cavipetrol is that would committed to help the maintaining a company sustainable IT to improve infrastructure remote and access to promoting the technological corporate development network, across the boost organization. productivit During the y through past 10 increased

efficiencies, Cavipetrol. of the and reduce The IT pilot test incident department results response and encountered were resolution compatibility accurately times for IT issues with reflected help-desk one core in our requests. web broader application migration Solution and four experienc In January modules, bute, says 2010, these were Bravo Cavipetrol quickly and Mendoza. learned easily Cavipetrol about an remediated has opportunity because of complete to become an the d early adopter improved deployme of the interoperabil nt to all Windows 7 ity of 260 PCs in Enterprise Windows 7 17 offices operating Enterprise across system. The and Internet Colombia. company Explorer 8. initiated a After we The pilot study of achieved company Windows 7 stability and is and Microsoft showed the especially Office effectivenes pleased Professional s of our with how Plus 2010 on proof of well 20 computersconcept, we Windows in 17 offices decided to 7 nationwide. deploy Enterprise We ran Windows 7 interfaces different and Office with tests in 2010 across existing controlled the server environments enterprise, products, to ensure he adds. such as that the Windows solutions Cavipetrol Server would completed 2008 R2, complement the testing and the each other and company and work migration s with our process enterprise existing within five resource infrastructure months. We planning , explains were very (ERP) Jairo Bravo satisfied solution. Mendoza, with the Also, Director of ease of Cavipetrol Information migration, is excited Technology and pleased about and to find that features Operations at 95 percent included

with Windows 7 Enterprise. By using DirectAcces s and Windows Server 2008 R2, mobile users can easily access the corporate network through the Internet without the need for a virtual private network (VPN). Employees also use Problem Steps Recorder in Windows 7 to solve issues quickly. The migration to Windows 7 and Office 2010 also included employee training. As part of its Microsoft Software Assurance for Volume Licensing agreement, Cavipetrol has access to Microsoft E-Learning a training solution that provides employees with selfpaced

tutorials to and prepare for accessing new product wireless deployments. networks. Employees Also, had 90 days mobile to learn the employees new features can before the connect to implementati the on went live,corporate explains network by Bravo using Mendoza. DirectAcce This helped ss us to avoid a without stressful the need migration for a VPN. employees With followed DirectAcce instructions ss, we and adapted have easily to the improved changes. productivit y, says Benefits Bravo Cavipetrol Mendoza. reports that Now, with the being out upgrade to of the Windows 7 office is no Enterprise, longer as the company stressful has improved for our the directors, productivity managers, of its mobile and workforce, assistant boosted managers efficiency as long across the as they enterprise, have an and reduced Internet help-desk connection response , times. everything they need Improved is at their Remote fingertips. Access With Increased Windows 7 Performa Enterprise, nce and employees Efficiency report Cavipetrol greater ease reports in detecting that

Windows 7 delivers improved functionality, enhanced security, and greater versatility than its predecessor, while requiring only half the random access memory (RAM). In addition to having fewer requirements for optimal function and being easy to use, it is a system that interfaces very well with other server tools, says Bravo Mendoza. Because of its high level of functionality, Windows 7 Enterprise works very well with our ERP software, which now runs much more quickly 30 to 40 percent faster, according to preliminary results. In fact, preliminary tests by Cavipetrol comparing Windows 7 Enterprise to

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the previous Enterprise operating and system have Internet revealed a 30 Explorer 8, percent citing increase in faster and processing easier speed for all search applications. capabilities and userAccording to friendly Bravo navigation. Mendoza, Cavipetrol Faster also benefits Help-Desk from a 50 Response percent faster Cavipetrol installation also uses time the (installation featuretime rich averages 20 troublesho to 30 minutes oting with Windows capabilities 7, rather than of Windows 40 minutes), 7 greater driver Enterprise (device to quickly controller) and easily compatibility, resolve IT improved issues. For alert example, notification, with the and major Problem enhancement Steps s to the user Recorder interface and feature, control panel employees tools. can Employees reproduce have also and record commented application on the better failures. together They can experience of email the Windows 7 file to the

help desk and get solutions for an incident almost immediately, says Bravo Mendoza. Windows 7 Enterprise and Office 2010 can be the cornerstone for designing strategies that lead to positive changes in the business culture where they are implemented . Clearly, they are designed to provide more mobility, and employees can work from their homes, airports, or coffee shops as if they were at their desks. This is a significant change that benefits our productivity, concludes Bravo Mendoza.

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published December 2010

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