PART III - A

TECHNICAL SPECIFICATIONS

WORKS SPECIFICATION FOR FAULT RESTORATION

TABLE OF CONTENTS

CLAUSE 1. 2. 3. 4. 5. 6 7. GENERAL REQUIREMENT & CONDITIONS OFFICE AND COMMUNICATION FACILITIES MANPOWER REQUIREMENT TRAINING AREA OF RESPONSIBILITY CONTRACTORS WORK FLOW FAULT RESTORATION WORKFLOWS (CONTRACTORS SCOPE OF WORK) 8. 9. 10. 11. TOOLS, TEST GEARS AND SAFETY GEARS VEHICLE WORK TECHNICAL SPECIFICATIONS ABBREVIATION

PAGE 2 2 3 3 3 4 5

7 7 8 10

-1-

1.

GENERAL REQUIREMENT & CONDITIONS

1.1

This Technical Specification shall describe the scope of work, Contractors work flow, fault restoration work flow, tools & test gears and work technical specification for Regional Network Operations, Telekom Malaysia Berhad.

1.2

The appointed Contractor shall maintain at all time the following criteria: a) Contractor registered with Pusat Khidmat Kontraktor (PKK) of minimum Class F b) Contractor registered with PKK under Kepala VIII, Kerja-kerja Telekomunikasi; and c) Contractor registered with TM

1.3

The Contractor shall provide sufficient manpower, vehicle and tools & test gears, indicating the numbers, type, model and years in order to deliver the required services as per docket restoration works. Manpower provided shall adhere to MCMC regulation with skill sets and CA under MCMC Sub regulation 26(4)1(a). 1(a) is Cabling provider customers premises for copper pair installation, jointing, testing and maintenance.

1.4

Telekom Malaysia reserves the right to amend this specification in order to correct errors, omissions or discrepancies or to reflect any change in policy. Any amendment to this specification shall be effected by the issue of addendum.

1.5

The Contractor shall inform and give reasonable prior notice to TM before any changes of information to office address, manpower, vehicles, tools and etc.

1.6

TM is not liable for damages resulting from, or attributable to the provision of this specification. Users of the specification do so at their own risk.

2. 2.1

OFFICE AND COMMUNICATION FACILITIES The Contractors shall provide official address and all types and numbers of telecommunication services

-2-

3. 3.1

MANPOWER REQUIREMENT This Technical Specification shall describe the manpower requirement, qualification, skills and experience for Service Assurance Fulfilment Regional Network Operations, Telekom Malaysia Berhad works.

3.2

There shall be sufficient manpower to perform work obligation for various services, no. of customers in stated sites/areas to be serviced and maintained Sufficiency of manpower is subject to determination by TM at anytime or time to time.

3.3

Contractor must allocate one field team each comprising of sufficient number of manpower to handle a minimum of 8 Trouble Report in urban areas and a minimum 5 Trouble Report in Rural Areas daily. In the event of failure by the Contractor to provide adequate field team on a particular day, TM may, at its absolute discretion, and without prejudice to its other rights and remedies, impose Liquidated Damages in accordance with the terms of the Contract for such affected day. In addition TM may impose demerit points as provided in the Contract. TM shall also be entitled to employ and pay other persons to execute the outstanding works and recover from the Contractor all costs incurred in connection with the employment of other persons to complete the works.

3.3

The basic academic qualification shall be SPM (Sijil Pelajaran Malaysia) or equivalent for DEL restoration and Diploma in IT or equivalent for ADSL restoration.

3.4

All contractors technical staff must have competency certification as follows: a) CA 1a b) NIOSH TM Safety Passport (NTMSP) c) Broadband Certification (for streamyx team)

-3-

4.

TRAINING

4.1

All technical staffs employed by the Contractor shall undergo required training to acquire the certification with Telekom Malaysia Training College (TMMC) or relevant Certification Agency/Body within 6 month from date of contract signed, failing which Telekom Malaysia reserved the right to terminate the contract. Training cost shall be absorbed by the Contractor.

5.

AREA OF RESPONSIBILITY

5.1

The area of responsibility of the Contractor on the line plant which is; area after MDF to customers premise and is as shown in the diagram attached (Appendix I-1). Refer to Appendices I-2, I-3 and I-4 for CDMA, RILL / WILL and MARS services restoration. The franchised areas of the Contractor under this Agreement are as shown in the Appendix I-5. TM reserves the right to alter/amend the franchised areas from time to time by writing to the Contractor. TM also reserves the right to assign the same area to other Contractors. The areas of responsibility are as follows: a) b) c) d) e) f) g) h) E/Side - (involved pair changes only); Cabinet / SDF / FTTS / FTTO; D/Side; DP; Drop wire; Internal wiring; Socket; Telephone set / ADSL modem (if provided by TM) /ISDN BRI NT /CDMA set /BFWA / RILL / WILL / MARS

-4-

CONTRACTORS WORK FLOW

6.1

The Contractor shall conduct a daily roll call as per the Best Practice Manual. The roll call shall be conducted in venues specified by TM.

6.2

The Contractor shall appoint dedicated supervisor to manage the day-today restoration work. The supervisor roles are as per Appendix II-1.

6.3 6.4

The Contractor shall obtain the trouble report information from Webstar. The Contractor shall then dispatch repair team according to the priority and severity.

6.5

The Contractor shall carry out all activities as stated in the SOP to ensure the successful fault restoration.

6.6

In the event that the line cannot be restored due to network problem, LMG must be informed immediately.

6.7

On completion of Works, the Contractor shall liaise with LMG to complete, verify and close the TR.

6.8

A copy of the following documents must be submitted daily to the TM supervisor: a) b) c) Daily Activity Log for each Repair Team; Activity Jobsheet; Borang Pemberitahuan Pertukaran Pasangan Kabel/Port CPAS.

7.

FAULT RESTORATION WORKFLOWS (CONTRACTORS SCOPE OF WORK)

7.1

Contractors scope of work shall include the following: a) Obtain and collect standard TMs stock items from LMG stores at TM such as drop wire, telephone set, ADSL modem, ISDN network termination unit (NTU), etc, using DSR Form as in Appendix III-1; b) Liaise with TM staff for access to cabinet or premise owner for access to SDF;

-5-

c)

Attend to other non-faults works, which do not require escalation to TM (for e.g. cleaning of rust, recover unused jumper, house keeping etc);

d) e) f) g) h)

Operate only within designated franchised area; Receive trouble report through Webstar and/or ICare Prime; Prepare for job (manpower, transportation, material); Call customer at contact number before attending fault; Test and troubleshoot fault at cabinet (E/Side and D/Side), SDF, FTTS, FTTO, DP or customers premise;

i)

Change D/side or E/side cable pair or jumper wire at cabinet, SDF, FTTS or FTTO, or

j) k)

Replace and recover faulty drop wire at DP; Update / Inform LMG supervisor on any pair changes using Borang Pemberitahuan Pertukaran Pasangan Kabel/Port CPAS as per Appendix III-2. . For DEL restoration activities,the instrument shall be used where there is any pair changes required. The instrument is provided by TM to Contractor on loan basis. The Contractor is responsible for the safety and safe keeping of the Instrument while in his custody and possession. If the Instrument is found faulty or malfunction due to the negligence of Contractor or its employees, the Contractor shall repair the Instrument with the supply vendor or other capable vendor at its own cost. If the Instrument is lost while in his custody, the Contractor shall replace it with a new set at its own cost. The replacement of the instruments battery (if any) including its cost shall be the responsibility of the Contractor. At customers premise, rectify fault including performing CDMA configuration;

l)

m)

Test and troubleshoot fault for DEL / ADSL /CDMA / BFWA / RILL / WILL / MARS / ISDN BRI;

n) o)

Replace antenna (CDMA / BFWA / RILL / WILL / MARS); or/and Replace faulty telephone / ADSL modem / ISDN BRI NT / CDMA set (if supplied by TM); or/and

p) q)

Replace RILL / WILL CPE; Test call / test service to confirm line is in service;

-6-

r)

To verify the CPE issue for docket on ADSL CPE (Broadband), Contractor is required to bypass the customers connection using the notebook or performed connectivity test at TM point of entry when it deemed to be necessary. Details tasks of ADSL troubleshooting involves: i. Bypass customers network (CPE) and performed

connectivity ii. iii. iv.

test from notebook;

Configuring modem and re-installing the dialer; Verifying the modem status, dial tone, filters and wiring; Test at TMs last point to isolate fault due to internal wiring or customers CPE;

v.

Performed throughput test via Speedometer/FTP command line interface from notebook.

s)

Login using customers account to test the line connection and speed. If successful, advice the customer to check their CPE and internal wiring;

t)

Feedback to LMG immediately after work completion. For cases stated below, complete remarks must be given to the LMG so that necessary updating can be done in the system: i. ii. iii. iv. v. vi. vii. Faulty customer equipment; Network facility damage due to third parties; Fault due to other service providers; Customer premises inaccessible; Faulty customer infrastructure or internal wiring; Damage to network facility due to force majeure; Deferment of service restoration request by customers

u)

Fill in Activity Job Sheet as in Appendix III-3 and get customers signature for faults that require visits to customer premises;

v)

As for Premise Close cases, fill in Activity Job Sheet as in Appendix III-3 and leave the customers copy at customers premise;

w)

Fill in Repair Team Daily Activity Log as per Appendix III-4;

-7-

x) y)

Advise customer on internal wiring or CPE fault; Any replacement of internal wiring is subject to charges as per Appendix III-5;

z)

A copy of the following documents must be submitted daily to the TM supervisor: i. ii. iii. Daily Activity Log for each Repair Team; Activity Jobsheet; Borang Pemberitahuan Pertukaran Pasangan Kabel/Port CPAS.

8. 8.1

TOOLS, TEST GEARS AND SAFETY GEARS The Contractor shall equip with appropriate tools and test gears for each type of works. The minimum requirements for each type of tools and test gears are stated in Appendix lll-6.

8.2

The test gears shall always in good working condition and calibrated.

9.

VEHICLES

9.1

The Contractor shall provide good and reliable vehicles for each type of works.

10.

WORK TECHNICAL SPECIFICATIONS

10.1

The following Work Technical Specifications are attached in Appendix VI for the references of the Contractor. Any doubt in the use and application of the specification shall be referred to the Network Operation Manager for clarification. Contractor shall follow the current version of SOP as listed in Part III.

10.2

Network Performance Indication (ADSL Fault Restoration)

-8-

a)

The delivery of technical support in the form of rendering troubleshooting and identifying the cause or problem are based on the following standard testing procedures;

b)

Access Network For any connectivity issues involving physical and data link layers, the demarcation line is from DSLAM up to ADSL modem or TM point of entry (terminal block)

c)

Network latency From broadband user to all connection within local network shall be less than 85ms or 95% of time during busy hours.

d)

Throughput/Bandwidth Utilization Throughput or bandwidth utilization between the user and the nearest edge node of the regional broadband network or BRAS shall be: o No less than 80% of the subscribed level for 95% of the time for the purposes of uploading and downloading effective 1 January 2008; and o No less than 90% of the subscribed level for 95% of the time for the purposes of uploading and downloading effective from 1 January 2009;

e)

Packet loss Shall not exceed 1%. Measured by averaging sample

measurements over the reporting period. f) International Network Performance i) Provided as best-effort basis. No guarantee on Quality of Service (QoS) pertaining to international accessibility ii) 10.3 No traffic prioritization

The Contractor undertakes to achieve the following service level targets for the Works as follows :

-9-

(a) 100% of the Works attended and completed within 8 hours from the time the trouble report is created, for DEL P1 customers. (b) 100% of the Works attended and completed within 16 hours from the time the trouble report is created, for DEL P2 and P3 customers. (c) 100% of the Works attended and completed within 24 hours from the time the trouble report is created, for DEL P4 customers. (d) For trouble report received after office hours, restoration works have to be carried out subject to arrangement of appointment by TM, and to be attended and completed within the agreed time referred to in sub-Clause 10.3(a); or sub-Clause 10.3(b); or subClause 10.3(c), as the case may be, for DEL P1, P2, P3 and P4 customers respectively. (e) 100% of the Works attended and completed within 4 hours from the time the trouble report is created, for ADSL PPoA customers. (f) 100% of the Works attended and completed within 8 hours from the time the trouble report is created, for ADSL PPoE P1 customers. (g) 100% of the Works attended and completed within 16 the time the trouble report is created, for ADSL PPoE customers. (h) 100% of the Works attended and completed within 24 the time the trouble report is created, for ADSL customers. hours from P2 and P3 hours from PPoE P4

(i) 100% of the Works attended and completed within 4 hours from the time the trouble report is created, for ISDN BRI customers.

* The segmentation code are defined by TM

PPoA means Point to Point over ATM (Asynchronous Transfer Mode).

PPoE means Point to Point over Ethernet.

- 10 -

10.4

The Contractor shall guarantee the highest service quality of the network. The target set for Fault Rate under Kerosakan Telefon Tahunan Akses (KTT-Akses) is below 0.134.

10.5

Target Performance a) Performance will be tabulated monthly by TM. For the purpose of measuring the performance the record use shall exclude those dockets or fault that cannot be rectified and/or delayed due to cause that does not fall under Contractors responsibilities.

11.

ABBREVIATION

ADSL ANOC BFWA BTS CA CDMA DEL

Asymmetrical Digital Subscriber Line Access Network Operation Centre Broadband Fixed Wireless Access Base Transceiver Station Certification Agency Code Division Multiple Access Direct Exchange Line (includes via MARS, RILL, WILL, CDMA)

FWT ISDN BRI LMG

Fixed Wireless Terminal Integrated Service Digital Network Basic Rate Interface Local Maintenance Group which is TMs control centre for telephone fault restoration services

MARS RILL SLT SRT WILL

Multi Access Radio System Radio In Local Loop Single Line Telephone Subscriber Remote Terminal Wireless In Local Loop

- 11 -

- 12 -

TELEPHONE/ADSL/ISDN BRI SERVICE RESTORATION

APPENDIX I-1

CONTRACTORS RESPONSIBILITY

MDF

CABINET

DP

DROP WIRE

CONNECTOR INTERNAL WIRING

TERMINAL BLOCK TELEPHONE SET /ADSL MODEM/ISDN BRI/ CDMA SET

E-SIDE CABLE

D-SIDE CABLE

CUSTOMER PREMISES

13

APPENDIX I-2

CDMA / BFWA SERVICE RESTORATION

CONTRACTORS RESPONSIBILITY

FWT

TERMINAL BTS ANTENNA

SLT (TELEPHONE)

14

APPENDIX I-3

RILL / WILL SERVICE RESTORATION

CONTRACTORS RESPONSIBILITY

ANTENNA BTS

SRT

SLT (TELEPHONE)

15

APPENDIX I-4

MARS SERVICE RESTORATION

CONTRACTORS RESPONSIBILITY

DP

DROP WIRE CONNECTOR

MARS

INTERNAL WIRING TERMINAL BLOCK

BTS

TELEPHONE SET / CDMA SET

CUSTOMER PREMISES

16

APPENDIX I-5

FAULT RESTORATION FRANCHISED AREA The following cabinet areas are assigned to the CONTRACTOR for the telephone / ADSL/ ISDN BRI/CDMA / RILL / WILL / MARS fault restoration works according to the terms and conditions of this Agreement.

EXCHANGE AREA

CABINET NUMBER

TM reserves the right to amend the above-mentioned areas by informing the CONTRACTOR in writing.

17

APPENDIX II-1

Supervisor's Role for Outsource Areas

100% outsourced Weekly Monthly Partial outsourced Weekly Monthly

Daily 1.0 1.1 1.2 1.3 1.4 1.5 1.5.1 1.5.2 1.5.3 1.5.4 1.5.5 1.6 1.6.1 1.6.2 1.6.3 1.6.4 1.6.5 1.6.6 1.7 TR Restoration Tasks Conduct Daily Roll Call Docket Print-out from Webstars Docket Assignment in Webstars Docket Segregation Collection of : Individual Team Daily Activity Log Borang Pertukaran Pasangan Kabel/Port Activity Job Sheet SAF/Access Escalation Form Action Log Review performance Retrieve daily report in webstars/ensis Daily scorecard/balance sheet check Weekly/Monthly review with executive Follow through on critical/aging TR Performance gap analysis Analysis on staff productivity Closing/verifiying of TRs

Daily
TM TM TM TM

VENDOR TM TM VENDOR VENDOR VENDOR VENDOR VENDOR VENDOR VENDOR/TM VENDOR VENDOR/TM VENDOR/TM VENDOR/TM VENDOR VENDOR TM

VENDOR/TM VENDOR/TM VENDOR/TM VENDOR/TM VENDOR/TM VENDOR/TM VENDOR/TM VENDOR/TM VENDOR/TM VENDOR/TM VENDOR/TM VENDOR/TM TM

18

APPENDIX III-1 DSR Form TELEKOM MALAYSIA BERHAD DISTRICT STORE REQUISITION FORM (DSR) DATE: The following materials request for No. 1 2 3 4 5 6 7 8 9 10 11 12 Requested By : Acknowledged By: Signature : Name : Staff No Date Material No. Material Description Quantity Required Issue Unit

Signature : Name : IC No. : Company Stamp : Date : ________________________

: :

19

PPENDIX III-2

20

APPENDIX III-3
SERIAL NO :

ACCESS NETWORK OPERATION - ACTIVITY JOB SHEET

O&M: ____________________

SERVICE/CIRCUIT NUMBER:
NOMBOR TALIAN

DATE :
TARIKH

TIME :
MASA

INSTALLATION
PEMASANGAN

RESTORATION
BAIKPULIH

OTHERS : ( PR / ER )
LAIN-LAIN

CUSTOMER UNREACHABLE
PELANGGAN GAGAL DIHUBUNGI

ACTIVITY CHECKLIST
SENARAI SEMAK AKTIVITI

O&M'S COMMENT
CATATAN O&M

Please tick ( / )
Sila tandakan (/)

Please tick ( / ) where applicable

Sila tandakan (/) di mana berkaitan

1 2 3 4 5

TM ACCESS NETWORK
LOJI TALIAN TM

INSTALLATION / RESTORATION / RECOVERY COMPLETED

PEMASANGAN / BAIKPULIH / PENGAMBILAN SEMULA SIAP

LAST POINT CONNECTION

SAMBUNGAN TITIK AKHIR

2 3 4

CUSTOMER'S CPE FAULT

KEROSAKAN ALATAN PELANGGAN

PARALLEL / INTERNAL WIRING CONNECTION

SAMBUNGAN SELARI/PENDAWAIAN DALAMAN

CUSTOMER'S INTERNAL WIRING FAULT

KEROSAKAN DAWAI DALAM PELANGGAN

TELEPHONE SOCKET/SPLITTER
SOKET TELEFON / SPLITTER

TELEPHONE SET/MODEMS/OTHER CPEs

SET TELEFON / MODEM / ALATAN LAIN

INSTALLATION / RESTORATION / RECOVERY COMPLETED BUT CUSTOMER REFUSED TO SIGN

PEMASANGAN / BAIKPULIH / PENGAMBILAN SIAP TETAPI PELANGGAN ENGGAN TANDATANGAN

CPE DETAIL
BUTIRAN ALATAN

MODEM/NT/FWT SERIAL NO (ESN)

NO SIRI MODEM / NT / FWT (ESN)

Appointment Time (if any)

Masa temujanji (jika ada) :

TYPE OF MODEM/FWT
JENIS MODEM / FWT

STAFF NAME
Nama anggota

: :

SIGNATURE
Tandatangan

CUSTOMER UNREACHABLE
PELANGGAN GAGAL DIHUBUNGI

Our personnel has been to your place at

Anggota kami telah ke premis tuan/puan pada

Date: ___________________
Tarikh

Time:________________
Masa
* Working Hours Waktu Bekerja 1. Mon - Fri : 9am - 5pm Isn in- Jumaat 2. Sun - Thurs : 9am - 5pm (For States which Pub. Holiday falls on Friday) Ahad - Kham is (Utk negeri yang cuti umumnya jatuh pada hari Jumaat)

to
untuk kerja

Repair
Baikpulih

Install
Pemasangan

Recover
Pengambilan Semula

but was unable to contact anyone at your premises.

tetapi gagal menghubungi sesiapa di premis tuan/puan.

We would like to proceed with the task, however we shall need to know the time and date which is most convenient to you.
Kami ingin meneruskan tugasan kami, oleh itu kami ingin mengetahui tarikh dan masa yang bersesuaian dengan tuan/puan.

Please contact* _______________________ to fix suitable appointment. Thank you.

Sila hubungi* untuk membuat temujanji yang bersesuaian. Terima kasih.

CUSTOMER'S VERIFICATION
PENGESAHAN PELANGGAN

I / We agree the above service has been commissioned / restored / modem recovered by TM's personnel
Saya/Kami mengesahkan bahawa kerja-kerja baikpulih / pemasangan / pengambilan semula telah disempurnakan oleh anggota TM

NAME
Nama

: : SIGNATURE
Tandatangan

DATE
Tarikh

*Sample Activity Jobsheet

21

APPENDIX III-4 REPAIR TEAM DAILY ACTIVITY LOG

D
T E A M : E X C H A C
A D S L T R P P O A P P O E P 1 T E L E P H T R P 2 P 3 O N E C D M A B I S D R I N T R P R I S 'V E Y M D F
S M A R T

A I L Y

A C

T I V I T Y

L O

: T I M
C R E A T E D T /

T IV IT Y

E
R E S T O F I N R E D E D / < 8

P E R
< 1 6

F O
<

M
2 4

A N
<

C
4 8

E
> 4 8

i l

E R

T R

E R
J P R

J P R

S T A R

I S H

h r s

h r s

h r s

h r s

h r s

1 2 3 4 5 6 7 8 9 1 0 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 2 0 R 1 2 3 E A S O N N O T A C H I E V E D T A R G E T I S S U E ;

Prepared By : Signature Name IC No. : : : :

Company Stamp Date

: ___________________________________

22

APPENDIX III-5 1. PAYMENT BY CUSTOMER FOR REPLACEMENT OF INTERNAL WIRING AND TELEPHONE SOCKET

TM's network is up to last termination point (Drop Wire). The socket and internal wiring are under Customer's responsibility. If the customers select TMs registered contractors to replace Internal Wiring and/or telephone socket, the charges are determined by TM registered contractor. The relevant payment is to be made directly to contractor. TM shall not be liable for the arrangement made between the Customer and TM's registered contractor.

23

TELEKOM MALAYSIA BERHAD

APPENDIX III-6 TOOLS, TEST GEARS AND SAFETY GEARS

Team ,Company or 1. TOOLS Individual COD Hammer Drill Team x Complete Tool Box Team x Complete Tools for Jointing of Plastic Cable Company Complete Tools for Jointing of Lead Cable Company Complete Tools for Pulling of Overhead Cable Company Complete Tools for Pulling of Underground Cable Company Water Pump Company Generator Company Exhaust Fan Company Puncher tool set Team x Pair identifier Team 2. TEST GEARS Signal strength tester (Rill/Will) ADSL Tester Laptop Multimeter Insulation Tester Faultsman Telephone ISDN BRI Test Set Earth Tester Gas Detector Pair Verfication/Updating Instrument 3. SAFETY GEARS Safety Cone Safety Belt Safety Helmet Safety Vest Ladder with safety features First Aid Kid Signboard Body Harness Wellington Boot Safety Boot Safety Goggles Blinkers Aviation Lights Note: "x" required items Mini JKH TROS
x x x x x x x x x x x x x

Company Team Team Team Team Team Company Company Company

x x x x x (optional) x (optional) x TM to supply

x(optional) x x x x x (optional)

Team Team Individual Individual Team Team Team Team Individual Individual Individual Team Team

x x x x x x x

x x x x x x x x x x x x x

x x x x x x x

TELEKOM MALAYSIA BERHAD

APPENDIX lll-7 SPECIFICATION FOR PROVISION OF TELECOMMUNICATION WIRING AT DP TO CUSTOMERS PREMISES Materials : Drop wire, PVC casing, external antenna, arrestor (PKS102), MKII wire, socket and concrete nails : Basic Tools (Appendix III-9 item 1)

Tools

Procedures : 1. Before installation of wiring route, survey and check for any suitable conduits or hollow skirting available in the premise for hidden wiring. If surface wiring is unavoidable, select the most suitable wiring route with the following considerations: a) Always try to hide wiring behind furniture in the room and choose corridor to access. b) Avoid hot spots, rusty objects and location susceptible to mechanical damages. c) Avoid contact with electrical wiring.

2.

d) If parallel route with electrical wiring is unavoidable, ensure the following minimum spacing between both routes: i. ii. iii. For electrical route < 650 V (minimum 5 cm) For electrical route 650 V (minimum 30 cm) For high voltage electrical route single core > 650 V (minimum 50 cm)

3. 4.

Cut PVC casing to suitable length and fix it with concrete nails on the wall. Place drop wire cable inside the PVC casing and move towards the telephone socket position. Perform continuity test on the wiring: a) At one end of the wiring remove the wire insulation and loop the A and B wires to form short circuit.

5.

TELEKOM MALAYSIA BERHAD

b) c) 6.

At the other end of the electrical wiring, test the wire continuity with a multimeter for a reflection in ohm measurement. Remove the short circuit loop after the test.

To terminate the wiring to telephone socket a) Remove about 10 cm of external insulation from the wiring with a cutter Terminate the wiring to the screws inside the socket, which are holding the green and red wires. Remove any excessively exposed wires. Close socket cover. Fix socket to the wall or any other suitable furniture at least 15 cm above the floor. This is to avoid any splash of water into the socket when the floor is being washed. Always try to use double-sided tape provided for fixing the socket. If it is not suitable, then screw should be used.

b)

c) d)