Financial Perspective

Increase profitability Lower costs Increase student progression rates Increase student enrolment

Increase revenue

Customer Perspective
Easy accessibility to learning with regulatory requirements (CPE) Conducive learning environment Prompt response to feedback, complaints & refund matters Pastoral care & counseling Quality teaching faculty Innovative teaching strategies and assessment methods resources Choice and flexibility of program offerings Internationally recognized degrees offered by reputed partners Proven employment track record

mpliance

Rigorous & relevant curriculum

Stringent

admission requirements

Internal Perspective
Regular review of

Student management systems internal processes to ensure compliance with CPE including enrolment and fee payment Accurate students records

Compile statistics of graduate emplo

Facilities management

Accurate & timely payment of honorariums Efficient & effective recruitment processes Market development and identification of new business opportunities Secure handling Efficient customer relationship management processes of examination question papers, scripts & results admission process

Learning & Growth

Responsible, committed and empowered staff

Develop human

capital: recruitment, training and career development

Develop organizational

capital: corporate culture, leadership and teamwork Develop

scalable

technology infrastructure