System Storage Productivity Center

System Storage Productivity Center
Version 1 Release 5
User's Guide
SC27-2336-05
System Storage Productivity Center

Version 1 Release 5
User's Guide
SC27-2336-05
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Note: Before using this information and the product it supports, read the information in Safety and environmental notices on page xi and Notices on page 203.
This edition applies to Version 1, Release 5 of IBM System Storage Productivity Center (SC27-2336-05) and to all subsequent releases and modifications until otherwise indicated in new editions. This edition replaces SC27-2336-04. Copyright IBM Corporation 2007, 2010. US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents
Figures . . . . . . . . . . . . . . vii Tables . . . . . . . . . . . . . . . ix Safety and environmental notices . . . xi
Safety information . . . . . . . . . Notices and statements in this document . Safety notices . . . . . . . . . . United Kingdom telecommunications safety requirement . . . . . . . . . . . Other safety information . . . . . . . . . . . . . . . . . . xi . xiii . xiv . xix . xix Identifying responsibilities for maintaining, upgrading, and configuring the SSPC server . . SSPC desktop. . . . . . . . . . . . . Accessing the System Storage Productivity Center online help . . . . . . . . . . . . . Searching the information center . . . . . . . 23 . 24 . 25 . 25
Chapter 2. Planning . . . . . . . . . 27
Planning work sheet . . . . . . . . . . . Web browsers . . . . . . . . . . . . . Understanding browser requirements for DS8000 Storage Manager . . . . . . . . . . . Microsoft Phishing Filter . . . . . . . . . User roles for Tivoli Storage Productivity Center . . Initial tasks for installing and configuring SSPC . . 27 30 31 32 32 33
Preface . . . . . . . . . . . . . . xxi
Who should read this guide . . . . . Publications . . . . . . . . . . . Accessing publications online . . . . IBM Redbooks. . . . . . . . . Translated publications . . . . . . Ordering publications . . . . . . Providing feedback about publications. Conventions used in this guide . . . . . xxi . xxii . xxii . . . xxiv . . . xxiv . . . xxiv . . . xxiv . . . xxv . . . . . .
Chapter 3. Setting up the SSPC server

Introduction . . . . . . . . . . . . . Prerequisites . . . . . . . . . . . . . For the customer: preparing for the installation . For the IBM service representative: installing the hardware . . . . . . . . . . . . . . For the IBM service representative: configuring the operating system . . . . . . . . . . . For the IBM service representative: completing the initial configuration tasks . . . . . . . . . For the IBM service representative: completing the installation . . . . . . . . . . . . . For the IBM service representative: testing the installation . . . . . . . . . . . . . Turning the SSPC server on and off . . . . .
37
. 37 . 38 . 38 . 39 . 42 . 44 . 46 . 46 . 47
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New for IBM System Storage Productivity Center Version 1.5 . . . xxvii New for System Storage Productivity Center Version 1.4.0.1 . . . . . . . xxxi Chapter 1. Overview . . . . . . . . . 1
SSPC manages devices with Tivoli Storage Productivity Center . . . . . . . . . . . . 2 Configure devices for monitoring by using Tivoli Storage Productivity Center . . . . . . . . 3 Start GUIs and applications on devices by using Tivoli Storage Productivity Center . . . . . . 4 Collect data from devices by using Tivoli Storage Productivity Center . . . . . . . . . . . 5 Monitor devices by using Tivoli Storage Productivity Center . . . . . . . . . . . 7 Analyze storage resources with reports from Tivoli Storage Productivity Center . . . . . . . . 8 SSPC manages System Storage DS8000 . . . . . 9 SSPC manages System Storage SAN Volume Controller . . . . . . . . . . . . . . . 10 SSPC manages Storwize V7000 . . . . . . . . 11 SSPC manages DS3000, DS4000, and DS5000 . . . 13 SSPC is installed with DS CIM agent management commands. . . . . . . . . . . . . . . 14 SSPC offers continuous availability and disaster recovery through Tivoli Storage Productivity Center for Replication . . . . . . . . . . . . . 14 Overview of installing and configuring SSPC . . . 15 System Storage Productivity Center options . . . 16 System Storage Productivity Center packages . . . 18
Copyright IBM Corp. 2007, 2010
Chapter 4. Configuring SSPC for DS8000 . . . . . . . . . . . . . . 49

| Preparing your browser . . . . . . . . . . 49
Starting and logging on to Tivoli Storage Productivity Center. . . . . . . . . . . . Configuring Tivoli Storage Productivity Center for DS8000 . . . . . . . . . . . . . . . . Adding a DS8000 server by using the Configure Devices wizard . . . . . . . . . . . . Running a probe job to collect DS8000 data. . . Accessing the DS8000 GUI through Tivoli Storage Productivity Center. . . . . . . . . . . Completing the configuration . . . . . . . . 50 51 51 54 55 55
Chapter 5. Configuring SSPC for SAN Volume Controller or Storwize V7000. . 57

Starting and logging on to Tivoli Storage Productivity Center. . . . . . . . . . . . 58 Configuring Tivoli Storage Productivity Center for SAN Volume Controller or Storwize V7000 . . . . 59
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Adding a SAN Volume Controller or Storwize V7000 cluster by using the Configure Devices wizard . . . . . . . . . . . . . . Running a probe job to collect SAN Volume Controller or Storwize V7000 data . . . . . Completing the configuration . . . . . . .
. 59 . 63 . 64
Chapter 6. Configuring SSPC for DS3000, DS4000, and DS5000 . . . . . 67

Starting and logging on to Tivoli Storage Productivity Center. . . . . . . . . . . Configuring Tivoli Storage Productivity Center for DS3000, DS4000, or DS5000 . . . . . . . . Adding a DS3000, DS4000, or DS5000 server by using the Configure Devices wizard . . . . Running a probe job to collect DS3000, DS4000, or DS5000 data . . . . . . . . . . . Accessing the DS3000, DS4000, or DS5000 GUI through Tivoli Storage Productivity Center . . . Completing the configuration . . . . . . . . 68 . 69 . 69 . 72 . 73 . 74
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Selecting the user authentication method to use with single sign-on . . . . . . . . . . Changing the user authentication method . . . Changing the LTPA token expiration for single sign-on . . . . . . . . . . . . . . Launch and launch-in-context . . . . . . . . Configuring Tivoli Storage Productivity Center for DS8000 LDAP authentication . . . . . . . . Configuring SSPC for Remote Desktop connection Maintaining user IDs and passwords . . . . . Verifying the version of Tivoli Storage Productivity Center . . . . . . . . . . . . . . . . Verifying the version of System Storage Productivity Center . . . . . . . . . . . Verifying the version of DS Storage Manager . . . Running the Java Web Start version of DS Storage Manager 10.70 on AIX . . . . . . . . . .
110 110 124 124 125 129 129 131 133 133 133
Chapter 11. Upgrading the features of IBM System Storage Productivity Center . . . . . . . . . . . . . . 135
Adding an installation license . . . . . . . Upgrading Tivoli Storage Productivity Center . Updating storage system credentials. . . . Upgrading DS8000 Storage Manager . . . . Upgrading Tivoli Storage Productivity Center for Replication . . . . . . . . . . . . . Upgrading to the Two Site or Three Site Business Continuity license . . . . . . . Upgrading the DSCIMCLI . . . . . . . . Upgrading the DS Storage Manager . . . . . . . . . 135 136 138 141
Chapter 7. Tivoli Storage Productivity Center Basic Edition . . . . . . . . . 77

Viewing storage systems with the topology viewer 77 Accessing reports about storage resources . . . . 81
. 141 . 141 . 142 . 142
Chapter 8. Configuring SSPC to copy data with Tivoli Storage Productivity Center for Replication . . . . . . . . 85
Adding the IP address to the trusted zone . . . . 86 Starting the GUI for Tivoli Storage Productivity Center for Replication . . . . . . . . . . . 86 Creating a FlashCopy session and adding copy sets 87
Chapter 12. Backing up and recovering the SSPC system. . . . . 143

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Backing up the SSPC system . . . . . . . . Recovering the SSPC system . . . . . . . . Manually setting up the LSI MegaRAID SAS-MFI BIOS Utility . . . . . . . . . Recovering the SSPC system if you backed it up Recovering the SSPC image if you did not back it up . . . . . . . . . . . . . . . Backing up the Tivoli Storage Productivity Center database . . . . . . . . . . . . . . . Backing up and recovering Tivoli Storage Productivity Center for Replication . . . . . . 143 144 144 146 149 151 152
Chapter 9. Additional configuration for System Storage Productivity Center . . 93

Adding user IDs to SSPC . . . . . . . . . . 93 Configuring Tivoli Storage Productivity Center from a remote system . . . . . . . . . . . . . 95 Enabling a non-Administrator user ID to create a backup image . . . . . . . . . . . . . 97 Starting management commands for the DS CIM agent . . . . . . . . . . . . . . . . 98 Establishing remote access to other server host systems. . . . . . . . . . . . . . . . 98 Creating additional storage . . . . . . . . . 99 Prerequisites and tasks . . . . . . . . . 100 Moving the Tivoli Storage Productivity Center database . . . . . . . . . . . . . . 101
Chapter 13. Troubleshooting SSPC

Subscribing to technical support websites . Support websites . . . . . . . . . Documentation . . . . . . . . . . Before you call . . . . . . . . . . Customer support for SSPC . . . . . Contacting the IBM Support Center . . . Taiwan contact information. . . . . . Troubleshooting Tivoli Storage Productivity problems . . . . . . . . . . . .
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153 153 155 156 157 158 159 159
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Chapter 10. Managing System Storage Productivity Center . . . . . . . . . 107

Managing storage systems by using element managers. . . . . . . . . . . . . Providing credentials to access the DS8000 server . . . . . . . . . . . . . CIM object manager . . . . . . . . . Single sign-on . . . . . . . . . . . . . . . . 107 . 109 . 109 . 110
. . . . . . . . . . . . . . . . . . . . . Center . . .
Appendix A. Licenses for Tivoli Storage Productivity Center . . . . . 161
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IBM System Storage Productivity Center: User's Guide
Appendix B. Reference information
167
167 171 173 174 174 175 175
Uninstalling DS Storage Manager.
. 191
TCP/IP ports used by the Tivoli Storage Productivity Center family . . . . . . . . . Understanding Internet Protocol Version 6 support IPv6 considerations in Tivoli Storage Productivity Center . . . . . . . . . . For the customer: activating the Microsoft Windows license . . . . . . . . . . . . Getting security updates to the Windows operating system . . . . . . . . . . . . . . . Getting security updates through the Internet Getting security updates outside of the Internet
Appendix F. Types of data replication
193
Appendix G. Evaluating the Tivoli Storage Productivity Center for Replication (try and buy) product . . . 199 Appendix H. Accessibility features for Tivoli Storage Productivity Center . . 201 Notices . . . . . . . . . . . . . . 203
Trademarks . . . . . . . . . . . . . . Important notes . . . . . . . . . . . . Particulate Contamination . . . . . . . . . Electronic emission notices . . . . . . . . . Federal Communications Commission statement Industry Canada compliance statement . . . . Australia and New Zealand Class A Statement European Union Electromagnetic Compatibility Directive . . . . . . . . . . . . . . Germany Electromagnetic compatibility directive . . . . . . . . . . . . . . Japan Voluntary Control Council for Interference (VCCI) Class A Statement . . . . . . . . Japan Electronics and Information Technology Industries Association (JEITA) Statement (less than or equal to 20 A per phase) . . . . . . Korean Communications Commission (KCC) Class A Statement . . . . . . . . . . . People's Republic of China Class A Electronic Emission statement . . . . . . . . . . Russia Electromagnetic Interference (EMI) Class A Statement . . . . . . . . . . . . . Taiwan Class A compliance statement . . . . 205 205 206 207 207 207 207 207 208 209
Appendix C. Troubleshooting topics
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177 178 178 179 180 180 180 181 182 182 183 183 185
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Error message: GUI8333E Failed to log on to DS8000 Element manager . . . . . . . . . Cannot save audit logs to System Storage Productivity Center . . . . . . . . . . . Installing the DS Storage Manager GUI fails using the Firefox browser . . . . . . . . . . . Tivoli Productivity Center for Replication Add storage subsystem button is disabled . . . . . Multiple warning windows when accessing Java Web Start. . . . . . . . . . . . . . . Prompt to download a .jnlp file . . . . . . . Prompt to download and not run a .jnlp file . . . Configuration fails or performance monitor times out for DS4000 or DS5000 . . . . . . . . . Firefox browser does not respond to commands Logon to Tivoli Integrated Portal console fails using LDAP user ID . . . . . . . . . . . Wrong adapter associated with IP address for SSPC server . . . . . . . . . . . . . . . . Tivoli Integrated Portal service does not stop . . . Determining the state of the HBA and its ports . .
209 209 210 210 210
Appendix D. Installing SSPC components . . . . . . . . . . . . 189

Installing SSPC . . . . . . . Installing Storage Resource agents . . . . . . . . . . . 189 . 189
Glossary . . . . . . . . . . . . . 211 Index . . . . . . . . . . . . . . . 217
Appendix E. Uninstalling SSPC components . . . . . . . . . . . . 191
Contents
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Figures
1. 2. 3. 4. Front view of the System Storage Productivity Center server . . . . . . . . . . . . 1 Overview of System Storage Productivity Center. . . . . . . . . . . . . . . 2 Overview of installing and configuring System Storage Productivity Center . . . . . . . 16 The IBM System Storage Productivity Center 2805-MC5 . . . . . . . . . . . . . 37 Front view of the SSPC 2805-MC5 server 39 Rear view of the SSPC 2805-MC5 server 39 Front view of the SSPC 2805-MC5 server 48 Welcome to the IBM Tivoli Storage Productivity Center panel. This panel provides links to commonly used Tivoli Storage Productivity Center tasks. . . . . . . . . 51 Welcome to the IBM Tivoli Storage Productivity Center panel. This panel provides links to commonly used Tivoli Storage Productivity Center tasks. . . . . . . . . 59 Welcome to the IBM Tivoli Storage Productivity Center panel. This panel provides links to commonly used Tivoli Storage Productivity Center tasks. . . . . . . . . 69 Icons that represent storage systems in the topology overview . . . . . . . . . . 77 Identifying the storage systems in the topology viewer . . . . . . . . . . . . . . 78 Storage system environment for DS8000 79 Number of disks, pools, and volumes in each extent pool . . . . . . . . . . . . . 79 15. Individual disks, pools, volumes, and correlated disks in the storage environment for the selected DS8000 . . . . . . . . . . 80 Relationship of a disk or volume to a storage pool . . . . . . . . . . . . . . . 80 Generating a report about the environment of the storage system . . . . . . . . . . 81 Launch points in Tivoli Storage Productivity Center for Replication . . . . . . . . . 87 How a FlashCopy session works . . . . . 87 Adding a new user to SSPC . . . . . . . 93 Element Manager tab in the Configuration Utility . . . . . . . . . . . . . . 108 Selecting local operating system . . . . . 113 Configuring local operating system . . . . 114 Selecting local operating system for available realm definition . . . . . . . . . . . 114 Selecting Federated repositories . . . . . 117 Manage repositories . . . . . . . . . 118 Adding a new repository. . . . . . . . 118 Enter values for a new repository . . . . . 119 Add base entry to realm . . . . . . . . 120 Enter values for a new repository continued 121 Configuring Federated repository . . . . . 122 Configuring Federated repository continued 122 Update Storage Subsystem Credentials panel 138 Front view of the SSPC 2805-MC5 . . . . 147 Front view of the SSPC 2805-MC5 . . . . 149 Front view of the SSPC 2805-MC5 . . . . 150
16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36.
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5. 6. 7. 8.
9.
10.
11. 12. 13. 14.
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viii
Tables
1. 2. 3. 4. 5. 6. Locations of publications for System Storage Productivity Center and related products . . xxii Storage devices and their element managers 4 Methods by which Tivoli Storage Productivity Center Basic Edition collects data . . . . . 7 Licenses offered by Tivoli Storage Productivity Center for Replication . . . . . . . . . 15 Finding the right solution to your storage-management needs . . . . . . . 18 Comparison of function of the IBM Tivoli Storage Productivity Center Basic Edition to the IBM Tivoli Storage Productivity Center Standard Edition . . . . . . . . . . . 22 Accessing online help from the SSPC desktop 25 EIA location of the SSPC server and the keyboard video mouse unit . . . . . . . 27 Computer name . . . . . . . . . . . 28 Customer passwords . . . . . . . . . 28 IP addresses and host name . . . . . . . 29 Fully qualified host name . . . . . . . . 29 Worldwide port name information . . . . . 29 Device information for IBM System Storage DS8000 . . . . . . . . . . . . . . 30 Device information for IBM System Storage SAN Volume Controller . . . . . . . . 30 Device information for IBM Storwize V7000 30 Initial tasks to complete for configuring SSPC 33 Other optional configuration tasks for SSPC 35 Cabling the SSPC server . . . . . . . . 40 LEDs on the host bus adapter . . . . . . 42 Reports available for IBM Tivoli Storage Productivity Center Basic Edition . . . . . 82 22.
| 23. | | | 24. | |
25. 26. 27. 28. 29. 30.
7. 8. 9. 10. 11. 12. 13. 14. 15.
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31.
32. 33. 34. 35.
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17. 18. 19. 20. 21.
Roles and authorization levels . . . . . . 94 Moving files and directories from the local disk on SSPC to the storage system or additional hard-disk drive . . . . . . . 103 Changing the location of the Tivoli Storage Productivity Center database in the properties file for the Installer/Uninstaller Wizard . . . 105 Available functions in each Tivoli Storage Productivity Center license . . . . . . . 161 Available reports in each IBM Tivoli Storage Productivity Center license . . . . . . . 164 License upgrade scenarios for IBM Tivoli Storage Productivity Center . . . . . . . 166 TCP/IP ports used by Tivoli Storage Productivity Center . . . . . . . . . 167 Other TCP/IP ports used by Tivoli Storage Productivity Center . . . . . . . . . 169 TCP/IP ports used by Tivoli Storage Productivity Center for Replication for incoming communication . . . . . . . 170 TCP/IP ports used by Tivoli Storage Productivity Center for Replication for outgoing communication. . . . . . . . 170 IPv6 communication for internal Tivoli Storage Productivity Center components . . 171 LEDs on the host bus adapter . . . . . . 185 Types of data replication offered by Tivoli Storage Productivity Center for Replication . 193 Limits for particulates and gases . . . . . 206
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Safety and environmental notices

Be sure to read all caution and danger statements in this document before using this product. Read any additional safety information that comes with the server or optional device before you install the device. The environmental notices that apply to this product are provided in the IBM Environmental Notices and User Guide, Z125-5823. This guide is located on the IBM System Storage Productivity Center Documentation CD.
Safety information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informaes de Segurana.
Ls sikkerhedsforskrifterne, fr du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tmn tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de scurit. Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
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Les sikkerhetsinformasjonen (Safety Information) fr du installerer dette produktet.
Antes de instalar este produto, leia as Informaes sobre Segurana.
Antes de instalar este producto, lea la informacin de seguridad. Ls skerhetsinformationen innan du installerar den hr produkten.
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Notices and statements in this document

You can locate the translated version of any safety notice or statement in this document. Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the multilingual IBM Safety Information document which is located on the documentation CD that came with the product. For example, if a caution statement is labeled Statement 1, translations for that caution statement are in the IBM Safety Information document under Statement 1. Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device. The following notices and statements may be used in this document: v Attention: These notices indicate potential damage to programs, devices, or data. An attention notice is placed just before the instruction or situation in which damage could occur. v Caution: These statements indicate situations that can be potentially hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation. v Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.
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Safety notices
Statement 1
DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product. v When possible, use one hand only to connect or disconnect signal cables. v Never turn on any equipment when there is evidence of fire, water, or structural damage. v Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as described in the following table when installing, moving, or opening covers on this product or attached devices.
To Connect: 1. Turn everything OFF. 2. First, attach all cables to devices. 3. Attach signal cables to connectors. 4. Attach power cords to outlet. 5. Turn device ON.
To Disconnect: 1. Turn everything OFF. 2. First, remove power cords from outlet. 3. Remove signal cables from connectors. 4. Remove all cables from devices.
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Statement 2
CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: v Throw or immerse into water v Heat to more than 100C (212F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
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DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.
Statement 4
18 kg (39.7 lb)
32 kg (70.5 lb)
55 kg (121.2 lb)
CAUTION: Use safe practices when lifting.
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Statement 5
CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 6
CAUTION: Do not place any objects on top of a rack-mounted device unless that rack-mounted device is intended for use as a shelf.
Statement 8
CAUTION: Never remove the cover on a power supply or any part that has the following label attached.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
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Statement 12
CAUTION: The following label indicates a hot surface nearby.
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Statement 26
CAUTION: Do not place any object on top of rack-mounted devices.
United Kingdom telecommunications safety requirement

Notice to customers This apparatus is approved under approval number NS/G/1234/J/100003 for indirect connection to public communications systems in the United Kingdom.
Other safety information

IBM System Storage Productivity Center has specific requirements for voltage, usage with visual-display workplace devices, and usage of a telecommunication line cord. The System Storage Productivity Center server is suitable for use on an information technology power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition. Restriction: This product is not suitable for use with visual-display workplace devices according to Clause 2 of the German Ordinance for Work with Visual Display Units. Attention: Use a telecommunication line cord that has a size of American wire gauge (AWG) 26 or larger, and is listed by Underwriters Laboratories (UL) or certified by the Canadian Standards Association (CSA).
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Preface
This publication contains information about how to set up and use IBM System Storage Productivity Center (SSPC). SSPC is an IBM Machine Type 2805 Model MC5 server that is preinstalled with IBM Tivoli Storage Productivity Center storage-management software on the Microsoft Windows Server 2008 R2 Standard operating system for 64-bit processors. SSPC centralizes management of complex and heterogeneous storage environments, including IBM enterprise storage systems and vendor-acquired storage systems. In addition, with proper licensing, SSPC provides advanced copy-service functions for IBM enterprise storage-systems hardware (such as IBM System Storage DS8000 and IBM System Storage SAN Volume Controller) by using IBM Tivoli Storage Productivity Center for Replication.
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Who should read this guide

This publication is intended for administrators and users who are installing, configuring, and using Machine Type 2805 Model MC5 as IBM System Storage Productivity Center. It provides information about setting up and configuring the server. It is also intended for IBM service representatives who are preparing to configure System Storage Productivity Center. Chapter 3, Setting up the SSPC server, on page 37 is specifically for the IBM service representative to perform the initial configuration for System Storage Productivity Center. As you work with System Storage Productivity Center, here are some general topics you might want to be familiar with: v Storage area network (SAN) concepts v IBM Tivoli Storage Productivity Center concepts v Simple Network Management Protocol (SNMP) concepts If you are using these storage systems, you should also be familiar with these products: v v v v v IBM IBM IBM IBM IBM System Storage DS8000 System Storage DS3000 System Storage DS4000 System Storage DS5000 Storwize V7000
You should also have some knowledge about these software products that System Storage Productivity Center uses: v Tivoli Storage Productivity Center v IBM Tivoli Storage Productivity Center for Replication v IBM System Storage SAN Volume Controller v IBM DB2 for Windows v DS CIM agent management commands (DSCIMCLI)
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Publications
This section lists publications in the IBM System Storage Productivity Center library and other related publications. It also describes how to access publications online, how to order publications, and how to submit comments on publications. The publications are available from the IBM publications center at http://www.ibm.com/shop/publications/order.
Accessing publications online

Publications for this product and other related products are available online. Information about installing, configuring, upgrading, and uninstalling the IBM System Storage Productivity Center and related products is available online. Use Table 1 to view and download these publications. Translated documents are available for some products.
Table 1. Locations of publications for System Storage Productivity Center and related products Product IBM System Storage Productivity Center Online location (see Note) http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/ index.jsp. In the left navigation pane, click System Storage Productivity Center. To obtain PDF documents, click System Storage Productivity Center > Printable documentation. To view previous versions of the IBM System Storage Productivity Center Information Center, in the left navigation pane, click Previous Versions and click the version that you want to view (for example, 1.3.2, 1.3.1, or 1.3). IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/ index.jsp. In the left navigation pane, click IBM Tivoli Storage Productivity Center. To obtain PDF documents, click IBM Tivoli Storage Productivity Center > Printable documentation. To view previous versions of the IBM Tivoli Storage Productivity Center Information Center and the IBM Tivoli Storage Productivity Center for Replication Information Center, in the left navigation pane click Previous Versions and click the version that you want to view (for example, 4.1.1, 4.1, or 3.4.1). IBM Tivoli Storage Productivity Center for Replication for System z http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/ index.jsp. In the left navigation pane, click IBM Tivoli Storage Productivity Center for Replication for System z. To obtain PDF documents, click IBM Tivoli Storage Productivity Center for Replication for System z > Printable documentation. To view previous versions of the IBM Tivoli Storage Productivity Center for Replication Information Center, in the left navigation pane click Previous Versions and click the version that you want to view (for example, 4.1.1, 4.1, or 3.4.1).
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Table 1. Locations of publications for System Storage Productivity Center and related products (continued) Product IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000 IBM System Storage DS8000 IBM System Storage SAN Volume Controller Online location (see Note) http://www.ibm.com/support/entry/portal/.
http://publib.boulder.ibm.com/infocenter/dsichelp/ ds8000ic/index.jsp http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/ index.jsp http://publib.boulder.ibm.com/infocenter/storwize/ic/ index.jsp http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/ index.jsp
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IBM Storwize V7000 IBM XIV Storage System
IBM DB2 Database for Linux, http://publib.boulder.ibm.com/infocenter/db2luw/v9r7/ UNIX, and Windows index.jsp Note: If you print PDF documents on other than letter-sized paper, in the Print window select Fit to Printable Area in the Page Scaling field. This option is available when you click File > Print. Fit to Printable Area ensures that the full dimensions of a letter-sized page print on the paper that you are using.
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IBM Redbooks
The IBM Redbooks are books on specialized topics. You can order publications through your IBM representative or the IBM branch office serving your locality. You can also search for and order books of interest to you by visiting the IBM Redbooks home page at http://www.redbooks.ibm.com/ redbooks. For information about IBM Tivoli Storage Productivity Center, see IBM Tivoli Storage Productivity Center V4.1 Release Guide. Search for SG24-7725.
Translated publications
Translated publications are available from the information center which is available in certain translated languages. It is displayed in the language that is appropriate for the browser locale setting. When a locale does not have a translated version, the Information Center is displayed in English, which is the default language. Translations of the PDFs are available when the Information Center is translated. Contact your service representative for more information about the translated publications and whether translations are available in your language.
Ordering publications
Information is provided for the ordering of IBM publications on the Internet or by telephone. You can order many IBM publications online at http://www.ibm.com/e-business/ linkweb/publications/servlet/pbi.wss. You can also order by telephone. In the United States and Canada, call 800-879-2755. In other countries, contact your IBM service representative.
Providing feedback about publications

You can provide feedback about the product or publications. If you have comments or suggestions, go to http://www.ibm.com/support/entry/ portal/Overview/Hardware/System_Storage/Storage_software/ Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/. In the Support feedback pane, click Help us improve online support.
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Conventions used in this guide

This section provides information on the conventions used in this publication. This publication uses several conventions for special terms and actions, and operating system-dependent commands and paths. The following typeface conventions are used in this publication: Bold v Lowercase and mixed-case commands that appear with text v Command options that appear with text v Flags that appear with text v Graphical user interface (GUI) elements (except for titles of windows and dialogs) v Names of keys Italic v Variables v Values you must provide v New terms v Words and phrases that are emphasized v Titles of documents monospace v Commands and command options in examples v Flags that appear on a separate line v v v v Code examples and output Message text Names of files and directories Text strings you must type, when they appear within text
v Names of Java methods and classes v HTML and XML tags also appear like this, in monospace type For syntax notation, these conventions are used: v < > (less than, greater than symbols) are used to indicate a variable value. Do not type the < > symbols. v # is the prompt for the root user on UNIX platforms. v Uppercase and lowercase characters do matter. Type in commands exactly as shown.
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New for IBM System Storage Productivity Center Version 1.5

Use this information to learn about the new features and enhancements that are included in IBM System Storage Productivity Center (SSPC) Version 1.5. System Storage Productivity Center 1.5 adds the following new features, functions, and enhancements: Machine type MC5 SSPC machine type and model number 2805-MC5 is available with an Intel Quad-core Xeon processor that runs at 2.53 GHz. Tivoli Storage Productivity Center 4.2.1 IBM Tivoli Storage Productivity Center Basic Edition 4.2.1 and IBM Tivoli Storage Productivity Center for Replication Basic Edition 4.2.1 are preinstalled on the System Storage Productivity Center server. Microsoft Windows Server 2008 R2 Standard operating system for 64-bit processors Tivoli Storage Productivity Center 4.2.1 uses the Windows Server 2008 R2 Standard operating system for 64-bit processors. Optional preinstalled host bus adapter card To provide additional storage on the SSPC server, SSPC 1.5 offers an optional host bus adapter (HBA) so that you can move the Tivoli Storage Productivity Center database from the SSPC server to an internal, additional hard-disk drive or to a storage system. You can connect the storage system to the SSPC server directly or through a storage area network (SAN). The HBA can be ordered preinstalled on the SSPC server or as a Feature Code 3570 for an IBM service representative to install. Optional additional hard-disk drives To provide additional storage, SSPC 1.5 offers optional, additional hard-disk drives. To take advantage of this option, order a second pair of hard-disk drives as Feature Code 5190 if you want to move the Tivoli Storage Productivity Center from the SSPC server and make additional storage available. Contact your IBM service representative to install the additional hard-disk drives. Documentation about international power requirements Power-cord options are available for attaching the SSPC to a power-distribution unit (PDU) for a rack or to a country- or region-specific wall outlet. Options are provided in tables listing power cords and receptacles. DB2 9.7 Tivoli Storage Productivity Center supports IBM DB2 9.7. System Storage DS8000 Release 6.0 You can monitor IBM System Storage DS8000 6.0 or earlier releases with SSPC. SAN Volume Controller Release 6.1 SSPC supports IBM System Storage SAN Volume Controller 6.1, but the graphical user interface (GUI) for SAN Volume Controller (the management GUI, formerly known as the console) is no longer preinstalled on the SSPC server. Instead, you can start the management GUI from the web browser
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on the SSPC desktop. Or after you configure SSPC for SAN Volume Controller, you can start the management GUI as an element manager through Tivoli Storage Productivity Center. When you configure SAN Volume Controller to Tivoli Storage Productivity Center, you must supply a private Secure Shell (SSH) key file in OpenSSH format or PuTTY (.ppk) format that is not protected by a password. In previous versions of SSPC, the PuTTY utility was preinstalled on the SSPC server so that you could convert a PuTTY .ppk key that was protected by a password to OpenSSH key format. The PuTTY utility is no longer preinstalled on the SSPC server. Instead, you can download and install the PuTTYgen utility from a website. With SSPC 1.5, the launch-in-context feature and single sign-on authentication are extended to SAN Volume Controller. Launch in context enables you to access external applications from the Tivoli Storage Productivity Center GUI. When you use single sign-on authentication, you can enter one user ID and password to access multiple applications. Launch in context and single sign-on were not supported for SAN Volume Controller Version 5.1 or earlier. Tivoli Storage Productivity Center for Replication also supports SAN Volume Controller Version 6.1. Storwize V7000 SSPC supports IBM Storwize V7000, a hardware and software solution that provides online storage optimization through real-time data compression. This solution helps to reduce costs without performance degradation. Tivoli Storage Productivity Center supports the Storwize V7000 GUI. The Storwize V7000 hardware consists of a set of drive enclosures. Control enclosures contain disk drives and two node canisters. The two nodes within the canisters make an I/O group that is attached to the SAN fabric. A single pair of nodes is responsible for serving I/O on a given volume. Because a volume is served by two nodes, there is no loss of availability if one node fails or is taken offline. Storwize V7000 can be used as a traditional redundant array of independent disks (RAID) storage system where the internal drives are configured into arrays, and volumes are created from those arrays. Storwize V7000 can also be used to virtualize other storage systems. Storwize V7000 supports both regular and solid-state drives (SSDs). A Storwize V7000 system without any internal drives can be used as a storage virtualization solution. Tivoli Storage Productivity Center provides basic support for this product, including discovery, probes, performance monitoring, Storage Optimizer, and SAN Planner. Similar to other systems, Storwize V7000 is displayed as an entity within data sources, reports, data collection schedules, the topology viewer, and so on. Tivoli Storage Productivity Center for Replication also supports Storwize V7000. Single sign-on authentication is available to Storwize V7000. Storwize V7000 includes the Easy Tier function. Java Web Start version of System Storage DS Storage Manager Release 10.70 The Java Web Start version of IBM System Storage DS Storage Manager is
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available for you to optionally install on the SSPC server or on a remote server. The DS Storage Manager 10.70 can manage the DS3000, DS4000, and DS5000. With DS Storage Manager 10.70, when you use Tivoli Storage Productivity Center to add and discover a DS CIM agent you can start the DS Storage Manager from the topology viewer, the Alert Log, or the Disk Manager of Tivoli Storage Productivity Center. IBM Java Release 1.6 IBM Java 1.6 is preinstalled and can be used with DS Storage Manager 10.70. You do not need to download Java from Sun Microsystems. DS CIM agent management commands The DS CIM agent management commands (DSCIMCLI) for Release 5.5 are preinstalled on the SSPC server. Optional media to recover image for 2805-MC5 The optional media feature includes a recovery CD for the Microsoft Windows Server 2008 R2 Standard operating system and two recovery DVDs for the SSPC 1.5 image. Order Feature Code 9010 if you did not back up your SSPC 2805-MC5 image and you need to recover it. This document contains terminology, maintenance, and editorial changes. Technical changes or additions to the text and illustrations are indicated by a vertical line to the left of the change.
New for IBM System Storage Productivity Center Version 1.5
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New for System Storage Productivity Center Version 1.4.0.1

Use this information to learn about the new features and enhancements that are included in IBM System Storage Productivity Center (SSPC) Version 1.4.0.1. SSPC 1.4.0.1 adds the following new features, functions, and enhancements: Two DVDs to recover the SSPC image Beginning with Version 1.4.0.1, the SSPC image no longer fits on a single DVD. Two image-recovery DVDs are included with the SSPC server and instructions for the recovery are available in the IBM System Storage Productivity Center User's Guide. The guide is located on the IBM System Storage Productivity Center Documentation CD, which is included with the SSPC server. Tivoli Storage Productivity Center 4.2 IBM Tivoli Storage Productivity Center Basic Edition 4.2 is preinstalled on the System Storage Productivity Center server. This release includes the following enhancements: v Broader documentation of the conditions that trigger errors during data collection, policy management, and other types of data-management jobs. v A new Configure Devices wizard to configure the devices that Tivoli Storage Productivity Center monitors. The wizard guides you through the steps for adding a device as a data source, running a discovery, including devices in groups, specifying alerts, and setting up schedules for collecting data. By using the wizard, you can configure storage systems, fabrics and switches, computers, and tape libraries. v A new Job Management panel in the navigation tree from which you can view and manage the schedules, runs, and jobs for the storage devices that Tivoli Storage Productivity Center monitors. The Job Management panel includes a Job Management - Recommendations window. Messages in the window indicate actions that you can take to more fully use Tivoli Storage Productivity Center to monitor your devices. v Common Information Model (CIM) agents are no longer required by Tivoli Storage Productivity Center to communicate with IBM System Storage DS8000 and IBM System Storage SAN Volume Controller. Instead, Tivoli Storage Productivity Center uses the enterprise storage server network interface (ESSNI) to communicate with DS8000 servers. It uses the SAN Volume Controller command-line interface (CLI) to communicate with SAN Volume Controller clusters. If you are upgrading Tivoli Storage Productivity Center, a migration tool is provided to help you migrate the existing storage system credentials and to change port numbers. Tivoli Storage Productivity Center for Disk Midrange Edition Tivoli Storage Productivity Center supports IBM Tivoli Storage Productivity Center for Disk Midrange Edition. Tivoli Storage Productivity Center for Disk Midrange Edition provides storage device configuration, performance monitoring, and management of storage area network (SAN) attached devices from a single console. This
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product provides basic disk functions and performance monitoring capabilities for IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000. FlashCopy data replication comes with Tivoli Storage Productivity Center Basic Edition FlashCopy data replication is now included with the license for Tivoli Storage Productivity Center Basic Edition, which is preinstalled on the SSPC server. FlashCopy, which provides instant, point-in-time replication, was previously available when you purchased the license for IBM Tivoli Storage Productivity Center for Replication. DB2 9.7 Tivoli Storage Productivity Center now supports IBM DB2 9.7. System Storage DS8000 Release 5.0 You can monitor System Storage DS8000 5.0 or earlier releases with SSPC. SAN Volume Controller Console Release 5.1.0 IBM SAN Volume Controller Console 5.1.0 is preinstalled on the SSPC server. When you add SAN Volume Controller to Tivoli Storage Productivity Center, you must supply a private Secure Shell (SSH) key file in OpenSSH format. If the private SSH key is protected by a password, instructions are provided for you to convert the key to OpenSSH format. System Storage DS Storage Manager Release 10.60 The IBM System Storage DS Storage Manager user interface is available for you to optionally install on the SSPC server or on a remote server. The DS Storage Manager 10.60 can manage the DS3000, DS4000, and DS5000. With DS Storage Manager 10.60, when you use Tivoli Storage Productivity Center to add and discover a DS CIM agent you can start the DS Storage Manager from the topology viewer, the Configuration Utility, or the Disk Manager of Tivoli Storage Productivity Center. IBM Java Version 6 IBM Java Version 6 is preinstalled and can be used with DS Storage Manager 10.60. You do not need to download Java from Sun Microsystems. DS CIM agent management commands The DS CIM agent management commands (DSCIMCLI) for Release 5 are preinstalled on the SSPC server. This document contains terminology, maintenance, and editorial changes. Technical changes or additions to the text and illustrations are indicated by a vertical line to the left of the change.
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Chapter 1. Overview
IBM System Storage Productivity Center (SSPC) is an IBM Machine Type 2805 server and preinstalled software that can help you improve and centralize the management of your storage environment through the integration of products. It provides a single point from which to manage your storage systems. System Storage Productivity Center simplifies storage management by: v Centralizing the management of storage network resources with IBM storage management software v Providing greater synergy between storage management software and IBM storage devices v Reducing the number of servers that are required to manage your software infrastructure v Providing a simple migration path from basic device management to using storage management applications that provide higher-level functions System Storage Productivity Center is a 1U, rack-mounted hardware appliance that uses IBM Tivoli Storage Productivity Center Basic Edition to manage storage for other storage systems. Also available with SSPC is IBM Tivoli Storage Productivity Center for Replication, an application that offers copy services to provide continuous availability and disaster recovery. Figure 1 shows the SSPC hardware appliance.
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Figure 1. Front view of the System Storage Productivity Center server. The illustrations in this document might differ slightly from your model.
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SSPC offers an optional host bus adapter (HBA) that you can use to move the IBM Tivoli Storage Productivity Center database or other applications from the SSPC server to a storage system or to an additional hard-disk drive on the SSPC server. The move to a storage system can be done directly or through a storage area network (SAN). Storage that you freed on the SSPC server then becomes available for another purpose. To obtain the HBA, order it to be preinstalled on the SSPC server or as a separate part for your IBM service representative to install. Customers are responsible for configuring the HBA. For prerequisites and instructions, see Creating additional storage on page 99.
SSPC manages devices with Tivoli Storage Productivity Center

IBM System Storage Productivity Center (SSPC) uses IBM Tivoli Storage Productivity Center Basic Edition to manage storage devices. Tivoli Storage Productivity Center simplifies the complexity of managing multiple SAN-attached storage devices by letting you configure and manage SAN-attached devices from a single console. With Basic Edition, you can manage network storage components, such as: v IBM System Storage DS8000 v IBM System Storage SAN Volume Controller v IBM Storwize V7000 v IBM TotalStorage Enterprise Storage Server (ESS) v IBM System Storage disk systems (DS3000, DS4000, DS5000, DS6000, and DS8000 series) v IBM XIV Storage System v Other storage systems that use Storage Management Initiative Specification (SMI-S) standards Figure 2 illustrates how SSPC integrates supported storage-management applications.
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Figure 2. Overview of System Storage Productivity Center
With the help of agents, Tivoli Storage Productivity Center discovers the devices to which it is configured. It then can start an element manager that is specific to each discovered device, and gather events and data for reports about storage management. For SAN fabrics, Tivoli Storage Productivity Center simplifies the management and improves the availability of the SAN environment. You can monitor and report on SAN resources and use a single location for zone control. Tivoli Storage Productivity Center discovers existing zones and zone members so that you can modify or delete them. You can create new zones, and you can also use aliases.
Tivoli Storage Productivity Center gives you the ability to view events happening in your SAN environment and record state changes. Events related to topology changes or updates can be forwarded to the IBM Tivoli Enterprise Console, to another manager that uses Simple Network Manager Protocol (SNMP), or to both. For the SAN fabric, Tivoli Storage Productivity Center works with host bus adapters (HBAs), disk systems, tape systems, SAN switches, routers, and gateways. SSPC might also be used with other hardware that is used by Tivoli Storage Productivity Center. For a complete list of supported devices, go to http://www-01.ibm.com/support/docview.wss?rs=40&context=SSBSEX &context=SSMN28&context=SSMMUP&context=SS8JB5&context=SS8JFM &q1=support+matrix&uid=swg21386446&loc=en_US&cs=utf-8&lang=en and click the link for Tivoli Storage Productivity Center 4.2. Tivoli Storage Productivity Center 4.2 and later works with DB2 9.7. You can, optionally, migrate your Tivoli Storage Productivity Center databases from DB2 9.5, 9.1, or 8.2 to DB2 9.7. Tivoli Storage Productivity Center continues to work with DB2 9.5 and 9.1. For information about how Tivoli Storage Productivity Center discovers devices and gathers data, see Collect data from devices by using Tivoli Storage Productivity Center on page 5.
Configure devices for monitoring by using Tivoli Storage Productivity Center

In Tivoli Storage Productivity Center 4.2 and later, all tasks for setting up a device are included in the Configure Devices wizard. The wizard guides you through the steps for adding a device as a data source, running a discovery, adding devices to groups, specifying alerts, and setting up data-collection schedules. You can use the wizard to configure storage devices, fabrics and switches, computers, and tape libraries. You can add multiple devices of the same type by using a single session of the wizard. For example, using the wizard, you can add IBM System Storage DS8000, IBM System Storage SAN Volume Controller, and other storage devices that collect data through Common Information Model (CIM) agents at the same time. You cannot configure multiple devices of different types at the same time. For example, you cannot add a storage device and a fabric in a single session of the wizard. To configure supported storage devices so that they can be monitored by Tivoli Storage Productivity Center, go to the following topics: v Chapter 4, Configuring SSPC for DS8000, on page 49 v Chapter 5, Configuring SSPC for SAN Volume Controller or Storwize V7000, on page 57 v Chapter 6, Configuring SSPC for DS3000, DS4000, and DS5000, on page 67 v Configuring Tivoli Storage Productivity Center from a remote system on page 95
Chapter 1. Overview
Start GUIs and applications on devices by using Tivoli Storage Productivity Center
IBM System Storage Productivity Center (SSPC) uses IBM Tivoli Storage Productivity Center to start graphical user interfaces (GUIs) and external applications, such as element managers, for storage devices. An element manager is vendor-specific software that administers a particular storage device. It is sometimes referred to as the GUI for a device. Table 2 shows the element managers for storage devices that Tivoli Storage Productivity Center can start and SSPC can manage. The element managers are the GUIs of each storage device.
Table 2. Storage devices and their element managers Storage device IBM System Storage DS8000 Element manager IBM System Storage DS8000 Storage Manager
IBM System Storage SAN Volume Controller SAN Volume Controller management GUI
IBM Storwize V7000 IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000
Storwize V7000 management GUI IBM DS Storage Manager
Integrated into the Tivoli Storage Productivity Center are both IBM Tivoli Storage Productivity Center for Replication, an application that manages the advanced copy services that are necessary for continuous availability and disaster recovery, and IBM Tivoli Integrated Portal, a standards-based architecture for Web administration. You can access Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication from the Tivoli Integrated Portal GUI, and you can access Tivoli Storage Productivity Center for Replication from the Tivoli Storage Productivity Center GUI. With the Tivoli Storage Productivity Center, components of the Tivoli Integrated Portal, Tivoli Storage Productivity Center for Replication, and Tivoli Storage Productivity Center are automatically configured to use a feature known as launch-in-context. The launch-in-context feature gives you the ability to access external applications from the Tivoli Storage Productivity Center GUI. The most prevalent external applications that use the launch-in-context feature are element managers. The launch-in-context feature provides starting points in the Tivoli Storage Productivity Center GUI so you can click a button or select a menu item to start an element manager and work with a specific device. There are three levels of launch-in-context ability: Simple launch This level exists in TotalStorage Productivity Center 3.3.2. Tivoli Storage Productivity Center discovers basic information about the device and the management of the device. Launch with parameters You can specify additional parameters in the URL or command-line interface when starting an application. When the parameters are passed,
you can navigate to a particular panel or state of the application that was started. You can also identify objects to operate on and possibly provide values to use in the operation. Launch with single sign-on You can enhance the launch-in-context feature to include single sign-on. Single sign-on is an authentication process that lets you enter one user ID and password to access multiple applications. Single sign-on integrates with the launch-in-context feature so that you can move from one application to a specific location in a second application. An external application can use single sign-on to authenticate with the same user repository as Tivoli Storage Productivity Center. An example of such a user repository is a directory that complies with the Lightweight Directory Access Protocol (LDAP). External applications that do not include the WebSphere Application Server require the authentication service that is provided by Tivoli Integrated Portal. For example, the element managers for the IBM System Storage DS8000 (the DS8000 Storage Manager) and the SAN Volume Controller both use the authentication service of Tivoli Integrated Portal to handle launch-in-context with single sign-on from the Tivoli Storage Productivity Center GUI. The installation of Tivoli Integrated Portal is required to enable single sign-on for Tivoli Storage Productivity Center. Single sign-on lets you access: v Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication from the Tivoli Integrated Portal GUI v Tivoli Storage Productivity Center for Replication from the Tivoli Storage Productivity Center GUI v External applications, such as element managers from the Tivoli Storage Productivity Center GUI The single sign-on feature requires a centralized user and group repository, such as an LDAP-compliant directory, that all participating applications can access. Also, Tivoli Storage Productivity Center uses Lightweight Third Party Authentication (LTPA) tokens to pass the user information between applications. To use LTPA tokens for single sign-on, each participating application must possess the same set of keys to encode and decode the user information contained in the token. As an additional security feature, the LTPA tokens expire after a determined amount of time. When the tokens expire, you must reenter your user ID and password information. If you select operating system authentication, the use of the single sign-on feature is limited. Operating system authentication does not use single sign-on for element managers, even when the element manager is installed on the same server as Tivoli Storage Productivity Center. For more information about authentication, see Single sign-on on page 110.
Collect data from devices by using Tivoli Storage Productivity Center

IBM Tivoli Storage Productivity Center Basic Edition uses agents to gather data from devices and to create reports about the storage resources in your environment. The type of agent that Tivoli Storage Productivity Center uses is specific to the type of device that it monitors. The agents are: Storage Management Initiative Specification (SMI-S) providers
Chapter 1. Overview
SMI-S providers or Common Information Model (CIM) agents are provided by the vendor of the storage device, fabric switch, or tape library. For storage devices, they are needed for storage asset information, provisioning, and alerting. The CIM agents are also used for certain switch models to collect topology information, port state information, zoning information, zone control, and alerting. For tape libraries, they are used for asset and inventory information. Each vendor of a storage device, fabric switch, or tape library supplies unique CIM agent code for its family of devices. This CIM agent code implements an SMI-S provider to communicate between Tivoli Storage Productivity Center and the managed devices. After you install and configure a CIM agent for the storage device, fabric switch, or tape library that you want to monitor, you must configure Tivoli Storage Productivity Center to communicate with it. When setting up your CIM agents for managing devices, read the CIM agent documentation first. The documentation provides guidelines for how many devices the CIM agent can manage. If the CIM agent documentation does not include such guidelines, limit three systems per CIM agent. Tip: CIM agents are no longer required by Tivoli Storage Productivity Center to communicate with IBM System Storage DS8000 and IBM System Storage SAN Volume Controller. Instead, Tivoli Storage Productivity Center uses the enterprise storage server network interface (ESSNI) to communicate with DS8000 servers. It uses the SAN Volume Controller command-line interface (CLI) to communicate with SAN Volume Controller clusters. For IBM Storwize V7000, it uses the Storwize V7000 CLI to communicate with Storwize V7000 clusters. Storage Resource agents Storage Resource agents collect information from computer systems (host systems) on which they are installed. The information is collected through probe jobs. In Tivoli Storage Productivity Center 4.2, Storage Resource agents perform the data-collection functions that were previously performed by Data agents and Fabric agents. You can no longer install Data agents and Fabric agents. (Out-of-band Fabric agents are still supported and their function remains unchanged.) The Storage Resource agent probe is equivalent to the information that is collected by probes that use the Data or Fabric agent. Tivoli Storage Productivity Center works with Storage Resource agents on Microsoft Windows, AIX, Linux, HP-UX, and Oracle Solaris operating systems. Storage Resource agents do not require the Agent Manager application. You can deploy them to other servers by using the Tivoli Storage Productivity Center GUI. For storage devices that are monitored by Storage Resource agents, you cannot change zone configuration. You also cannot receive report information about host bus adapters (HBAs), fabric topology, or zoning for fabrics that are connected to a server that runs the Linux operating system on pSeries or zSeries hardware. These limitations also apply to Storage Resource agents on all guest operating systems for VMware configurations. The Data agents, Fabric agents, and Agent Manager are supported in Tivoli Storage Productivity Center Release 4.2, but no new function is added to these components. The Data agents and Fabric agents are supported by Releases 3.3.2, 4.0, 4.1.0, and 4.1.1, and can communicate with Release 4.2.
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Most of the information about Tivoli Common Agent Services has been removed from the documentation for Tivoli Storage Productivity Center. However, this information is still available in the Tivoli Storage Productivity Center 4.1.1 Information Center. To view the information, go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. In the left navigation panel, click Previous Versions -> Version 4.1.1. For additional information about Storage Resource agents, go to the IBM System Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Deployment considerations for Storage Resource agents. To view sample reports, see Accessing reports about storage resources on page 81. Out-of-band agents The out-of-band agents collect topology information from fabric switches through the Internet Protocol (IP) network by using Simple Network Management Protocol (SNMP) queries to the switches. A best practice is for Tivoli Storage Productivity Center to communicate with the out-of-band agent (SNMP agent) on each switch in each SAN fabric that it manages. The type of device that you want Tivoli Storage Productivity Center to monitor determines the method of collecting data. Table 3 shows the ways that Tivoli Storage Productivity Center collects data from devices that are managed by System Storage Productivity Center.
Table 3. Methods by which Tivoli Storage Productivity Center Basic Edition collects data. The method varies, depending on the type of device that the SSPC manages. Type of device managed by SSPC IBM System Storage DS8000 Method of collecting data from device Enterprise storage server network interface (ESSNI)
IBM System Storage SAN Volume Controller SAN Volume Controller command-line interface (CLI)
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IBM Storwize V7000 IBM System Storage DS3000 IBM System Storage DS4000 IBM System Storage DS5000 Computer (host) systems Fabrics and switches
Storwize V7000 command-line interface (CLI) CIM agent (see Note) CIM agent (see Note) CIM agent (see Note) Storage Resource agent Storage Resource agent or Fabric agent
Note: As specified by the Storage Management Initiative Specification (SMI-S), CIM agents use the Service Location Protocol (SLP) to discover devices.
SSPC is preinstalled with IBM Tivoli Storage Productivity Center Basic Edition. Greater functionality is available when you upgrade to other Tivoli Storage Productivity Center packages. To understand the functions that Basic Edition offers and to learn about the different packages, see System Storage Productivity Center packages on page 18.
Monitor devices by using Tivoli Storage Productivity Center

IBM Tivoli Storage Productivity Center provides a set of policy-driven automated tools for managing storage capacity, availability, events, and assets in your
Chapter 1. Overview
enterprise environment. It offers storage management from the host and application to the target storage device. It also provides configuration and management of disk and tape devices, SAN fabric management and configuration, and capacity monitoring. Tivoli Storage Productivity Center can help you identify, evaluate, control, and predict your enterprise storage management assets. Because it is policy-based, it can detect potential problems and automatically make adjustments based on the policies and actions that you define. For example, it can notify you when your system is running out of disk space or warn you of impending storage hardware failure. By alerting you to issues related to your stored data, it enables you to prevent unnecessary system and application downtime. Tivoli Storage Productivity Center 4.2 and later includes a Job Management panel in its navigation tree from which you can view and manage the schedules, runs, and jobs for the storage devices that Tivoli Storage Productivity Center monitors. A schedule is a definition of a monitoring task that collects data about storage resources. Monitoring tasks include scans, probes, pings, quotas, and discovery. For example, you might define a probe schedule to collect data about storage devices, and define a scan schedule to collect file-level information about servers. A run is a single invocation of a schedule, and a job is a unit of work within a run for a schedule. One run might include multiple jobs; for example, a device probe schedule that creates one job for each device for which it collects data. By using the Job Management panel, you can: v View information about all schedules, runs, and jobs in one central location. In Tivoli Storage Productivity Center 4.2 and earlier, this information was available only through nodes under each schedule type in the Tivoli Storage Productivity Center navigation tree. v Identify all schedules that include a particular storage device. v Identify all schedules, runs, and jobs that encounter problems during operation. v Ensure that a storage device is fully monitored by Tivoli Storage Productivity Center. v Edit, rename, delete, and run schedules. You must be logged on as the user who created a schedule to perform some of these actions. The Job Management panel includes a Job Management - Recommendations window. Messages in the window indicate actions that you can take to more fully use IBM Tivoli Storage Productivity Center to monitor your devices. To learn more, go to the Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search for Managing schedules, jobs, and runs and Job Management - Recommendations.
Analyze storage resources with reports from Tivoli Storage Productivity Center
IBM Tivoli Storage Productivity Center provides over 300 reports that you can use to analyze and manage your storage resources. Reports from Tivoli Storage Productivity Center answer such questions as: v What hardware is currently used in our organization? v How much storage space are we using? v How much unused or unallocated storage space do we have?
v How much file system space is being consumed, and how is that space related to external or internal storage (without counting shared space multiple times)? v What is the total disk capacity and available disk space for each of the storage systems in my environment? v What is the storage capacity of the components within a storage system, including disks, volumes, storage pools, array sites, disk groups, and ranks? v What is the total amount of storage system volume space or virtual storage space that is identified as the back-end disk space on a monitored storage system virtualizer (for example, IBM System Storage SAN Volume Controller)? v What devices are managed by the CIM agents that act as data sources for Tivoli Storage Productivity Center? With reports from Tivoli Storage Productivity Center, you can view information about the computers, storage subsystems, switches, clusters, disks, file systems, hypervisors, users, and servers that run Tivoli Storage Productivity Center in your environment. Tivoli Storage Productivity Center constructs the reports from the data that it accumulates during data-collection jobs. It then stores the data in its database repository. You can view reports that are predefined by Tivoli Storage Productivity Center, or you can create your own user-defined reports, tables of data, and graphical charts to assess information that is collected by the monitoring and quota jobs. From the reports, you can derive a detailed look or a high-level overview of your storage resources. For information about reports for storage resources, see Accessing reports about storage resources on page 81.
SSPC manages System Storage DS8000

The graphical user interface (GUI) of IBM System Storage DS8000 Storage Manager is accessible from IBM System Storage Productivity Center (SSPC) through the IBM Tivoli Storage Productivity Center GUI. Tivoli Storage Productivity Center provides a Configure Devices wizard so that you can configure SSPC for DS8000 servers. The wizard includes a DS8000 element manager page, from which you can add and manage multiple DS8000 element managers. With the DS8000 element manager page, you can: v Access the IBM DS8000 Storage Manager interface that is embedded in the DS8000 Hardware Management Console (HMC) v Use the IBM DS8000 Storage Manager interface to configure and administer its associated IBM DS8000 storage arrays. The HMC is the console located inside the DS8000 storage system. Starting with Release 2, the DS8000 includes the CIM agent, the Enterprise Storage Server Network Interface Server, and the client, as well as the disk drives. The HMC uses IBM WebSphere software products to display web pages to: v The web browser that is embedded in the Tivoli Storage Productivity Center GUI v A browser directly on the HMC Tivoli Storage Productivity Center 4.2 and later no longer uses the CIM agent to communicate with DS8000. Instead, it uses the enterprise storage server network interface (ESSNI) on the DS8000 server. ESSNI is required for Tivoli Storage Productivity Center to collect storage-asset information from DS8000, and to provide provisioning and alerting.
Chapter 1. Overview
SSPC manages System Storage SAN Volume Controller

The IBM System Storage SAN Volume Controller combines software and hardware into an appliance that uses symmetric virtualization, which creates a pool of managed disks (MDisks) from the attached storage systems. Those storage systems are then mapped to a set of virtual disks (VDisks) for use by attached host systems. System administrators can view and access a common pool of storage on the SAN. | | | | | | | | | | | With IBM System Storage Productivity Center (SSPC) Version 1.5 and later, the SAN Volume Controller management GUI (formerly known as the SAN Volume Controller console) is no longer preinstalled on the SSPC server. To use the SAN Volume Controller 6.1 management GUI, you can access it in one of two ways: v Start the management GUI from the web browser on the SSPC desktop by typing http://IP_address/login, where IP_address is the IP address of your SAN Volume Controller cluster. v After you configure SSPC for SAN Volume Controller, start the management GUI as an element manager through IBM Tivoli Storage Productivity Center. For instructions, see Chapter 5, Configuring SSPC for SAN Volume Controller or Storwize V7000, on page 57. To use the management GUI for SAN Volume Controller 5.1.0 or earlier, go to the IBM System Storage SAN Volume Controller Information Center at http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp. Search for Installing or upgrading the SAN Volume Controller software. For SAN Volume Controller 5.1.0 and later, the Common Information Model (CIM) agent is not installed on the SSPC server. Instead, the CIM agent has moved from the SSPC server and is now embedded in the SAN Volume Controller cluster. If it is necessary to manage an older level of the SAN Volume Controller, install the corresponding CIM agent on the SSPC server. | | | | | | | | When you configure SAN Volume Controller to IBM Tivoli Storage Productivity Center, you must supply a private Secure Shell (SSH) key file in OpenSSH format or PuTTY (.ppk) format that is not protected by a password. You can convert a PuTTY .ppk key that is protected by a password to OpenSSH key format by using the PuTTYgen utility. With SSPC Version 1.5, the PuTTY utility is no longer preinstalled. Instead, you can convert the key to OpenSSH key format by using the steps in Adding a SAN Volume Controller or Storwize V7000 cluster by using the Configure Devices wizard on page 59. The SAN Volume Controller software performs the following functions for the host systems that attach to SAN Volume Controller over the SAN: v Creates a single pool of storage v Provides logical unit virtualization v Manages logical volumes v Mirrors logical volumes The SAN Volume Controller also provides the following features: v Large cache v Copy Services FlashCopy (point-in-time copy) Metro Mirror (synchronous copy)
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Global Mirror (asynchronous copy) Data migration v Space management Mapping that is based on performance of the characteristics that you want Service quality metering Space-efficient logical volumes (thin provisioning) The SAN Volume Controller hardware consists of a SAN Volume Controller node that is an individual server in a SAN Volume Controller cluster. The nodes are always installed in pairs, with a minimum of one and a maximum of four pairs of nodes constituting a cluster. Each pair of nodes is known as an I/O group. All I/O operations that are managed by the nodes in an I/O group are cached on both nodes. I/O groups take the storage that is presented to the SAN as MDisks by the storage systems and translates the storage into logical disks, known as VDisks, that are used by applications on the hosts. A node resides in only one I/O group and provides access to the VDisks in that I/O group. As a host for the SAN Volume Controller graphical user interface (GUI), one SSPC is required for every four SAN Volume Controller clusters. With SAN Volume Controller, you can work with virtual disk copies, so that when the SAN Volume Controller is probed by Tivoli Storage Productivity Center, all virtual disks have underlying logical volumes representing the virtual disk. | | | | | | | | | | | | | | | | | | | | | | | |
SSPC manages Storwize V7000

IBM Storwize V7000 is a storage system that uses a technology known as redundant array of independent disks (RAID). You can use Storwize V7000 as a traditional RAID storage system or to virtualize other storage systems. The Storwize V7000 software performs the following functions for the host systems that are attached to Storwize V7000 hardware: v Creates a single pool of storage v Virtualizes logical units v Manages logical volumes v Mirrors logical volumes The software also provides these functions: v Large scalable cache v Copy services, which include: IBM FlashCopy (point-in-time copy), including thin-provisioned FlashCopy to make multiple targets affordable Metro Mirror (synchronous copy) Global Mirror (asynchronous copy) Data migration v Space management, which includes: IBM System Storage Easy Tier to migrate the most frequently used data to higher performing storage Metering of service quality when combined with IBM Tivoli Storage Productivity Center Thin-provisioned logical volumes
Chapter 1. Overview
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Storwize V7000 includes IBM System Storage Easy Tier, a function that responds to the presence of solid-state drives (SSDs) in a storage pool that also contains hard-disk drives (HDDs). The system automatically and nondisruptively moves frequently accessed data from HDD MDisks to SSD MDisks, thus placing such data in a faster tier of storage. Easy Tier eliminates manual intervention when assigning highly active data on volumes to faster-responding storage. In this dynamically tiered environment, data movement is seamless to the host application, regardless of the storage tier in which the data resides. Manual controls exist so that you can change the default behavior, for example, such as turning off Easy Tier on storage pools that have both types of MDisks. IBM Tivoli Storage Productivity Center provides basic support for Easy Tier, including discovery, probes, performance monitoring, Storage Optimizer, and SAN Planner. Tivoli Storage Productivity Center reports and topology views also provide information about the tier, tier capacity, and tier-free capacity for Storwize V7000. The Storwize V7000 storage system consists of the following set of drive enclosures: Control enclosures Control enclosures contain disk drives and two node canisters. The two nodes within the canisters make an input and output (I/O) group that is attached to the storage area network (SAN) fabric. A single pair of nodes is responsible for serving I/O on a given volume. Because a volume is served by two nodes, there is no loss of availability if one node fails or is taken offline. Expansion enclosures Expansion enclosures contain drives and are attached to control enclosures. Expansion canisters include the serial-attached SCSI (SAS) interface hardware that enables the node hardware to use the drives of the expansion enclosures. When you use Storwize V7000 as a traditional RAID storage system, hosts send I/O to volumes that are created from arrays of internal drives. When you use Storwize V7000 to virtualize other storage systems, hosts send I/O to volumes, but for some volumes, the I/O is sent to managed disks on other RAID storage systems. For other volumes, the I/O uses internal arrays. Storwize V7000 supports regular and solid-state drives (SSDs). A Storwize V7000 system without internal drives can also be used as a storage virtualization solution. The Common Information Model (CIM) agent for Storwize V7000 serves as a configuration interface for the product. The CIM agent consists of the following main components: v CIM object manager (CIMOM) v Service Location Protocol (SLP) agent v Storwize V7000 provider You can start the graphical user interface (GUI) of the Storwize V7000 storage system from the web browser on the IBM System Storage Productivity Center (SSPC) desktop. Type http://IP_address/login, where IP_address is the IP address of your Storwize V7000 cluster.
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SSPC manages DS3000, DS4000, and DS5000

You can optionally install the IBM System Storage DS Storage Manager user interface on the IBM System Storage Productivity Center (SSPC) server or on a remote server so that you can manage the IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000 from a single console. The DS4000 series of storage servers use Redundant Array of Independent Disks (RAID) technology. RAID technology is used to protect the user data from disk drive failures. DS4000 storage servers contain Fibre Channel (FC) interfaces to connect both the host systems and disk drive enclosures. The storage servers in the DS4000 series provide high system availability through the use of hot-swappable and redundant components. This capability is crucial when the storage server is placed in high-end customer environments such as server consolidation on storage area networks (SANs). The DS Storage Manager software is used to configure, manage, and troubleshoot the DS4000 or DS5000 storage servers. With DS Storage Manager, you can: v Configure RAID arrays and logical drives v Assign logical drives to hosts v Replace and rebuild failed disk drives v Expand the size of the arrays and logical drives v Convert from one RAID level to another The DS Storage Manager also offers troubleshooting and management tasks such as: v Checking the status of the storage server components v Updating the firmware of the RAID controllers v Managing the storage server After you add and discover a DS CIM agent, you can start the DS Storage Manager from the user interface of the Tivoli Storage Productivity Center. You can start the Storage Manager from the topology viewer, Alert Log, or Disk Manager. Also with DS Storage Manager, you can use advanced features of IBM Tivoli Storage Productivity Center for Replication, such as FlashCopy, Volume Copy, and Enhanced Remote Mirroring. To use Tivoli Storage Productivity Center to view reports and topology from the DS3000, DS4000, or DS5000, you must first install the appropriate SMI-S Provider (CIM agent) for the storage system (on a separate server; not on the SSPC server). To determine the appropriate SMI-S Provider for the storage system, go to http://www.ibm.com/support/docview.wss?rs=40&context=SSBSEX &context=SSMN28&context=SSMMUP&context=SS8JB5&context=SS8JFM &q1=support+matrix&uid=swg21386446&loc=en_US&cs=utf-8&lang=en and click the link for Tivoli Storage Productivity Center 4.2. For information about SMI-S Providers, contact LSI at http://www.lsi.com/storage_home?products_home/ external_raid/management_software/smis_provider/index.html. When you configure SSPC for the DS3000, DS4000, or DS5000 server, it is no longer necessary to install Java. Instead, IBM Java Version 6 comes preinstalled on the SSPC server.
Chapter 1. Overview
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SSPC is installed with DS CIM agent management commands

The DS CIM agent management commands (DSCIMCLI) are installed on the System Storage Productivity Center (SSPC). The DSCIMCLI can manage the Common Information Model (CIM) agents for IBM System Storage DS6000 and IBM TotalStorage Enterprise Storage Server (ESS). For information about the CIM agent management commands, see DS Open Application Programming Interface Reference. To obtain this publication, go to http://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/ System_Storage/Storage_software/Other_software_products/ CIM_Agent_for_DS_Open_(API)/. In the Choose your task pane, click Documentation. From the Product documentation pane, click Documentation, and scroll to locate the correct document for your CIM agent. For IBM System Storage DS8000, use the following DS CIM agents for the specified releases: v DS CIM agent 5.4.1 for DS8000 R4.1 v DS CIM agent 5.4.2 for DS8000 R4.2 v DS CIM agent 5.4.3 for DS8000 R4.3 and R5.x v DS CIM agent 5.5 for DS8000 R6 In IBM Tivoli Storage Productivity Center 4.2, the enterprise storage server network interface (ESSNI) replaces the CIM agent as the interface for Tivoli Storage Productivity Center to communicate with the DS8000 server.
SSPC offers continuous availability and disaster recovery through Tivoli Storage Productivity Center for Replication
You can use IBM Tivoli Storage Productivity Center for Replication to obtain continuous availability and disaster recovery solutions by using point-in-time and continuous data replication. Tivoli Storage Productivity Center for Replication offers several methods of data replication. FlashCopy data replication comes with the license for IBM Tivoli Storage Productivity Center Basic Edition, which is preinstalled on IBM System Storage Productivity Center. FlashCopy uses point-in-time replication. Table 34 on page 193 shows the types of data replication that are offered by Tivoli Storage Productivity Center for Replication. To obtain greater functionality than FlashCopy replication, you can purchase and accept the license for IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity, IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity, or the try-and-buy version of Tivoli Storage Productivity Center for Replication Two Site Business Continuity. For a description of each license, see Table 4 on page 15.
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Table 4. Licenses offered by Tivoli Storage Productivity Center for Replication License (see Note) IBM Tivoli Storage Productivity Center Basic Edition, which is preinstalled on IBM System Storage Productivity Center Two Site Business Continuity Includes FlashCopy sessions Description FlashCopy replication creates a point-in-time copy in which the target volume contains a copy of the data that was on the source volume when the FlashCopy was established. The Two Site Business Continuity license provides continuous availability and disaster recovery solutions by using point-in-time replication (which includes FlashCopy), and continuous replication (which includes Metro Mirror, Global Mirror, and Metro Global Mirror). With the Two Site Business Continuity license, you can use failover or failback sessions to ensure that your data exists on both of your sites. You can also reverse the direction of the data flow in the session, making your secondary site your primary site, if necessary. The Three Site Business Continuity license is an optional feature that provides you with all the capabilities of the Two Site Business Continuity license. It also gives you the ability to perform a Metro Global Mirror copy operation (with failover or failback sessions) to secondary and tertiary sites. Known as try and buy, this version is available if you have System Storage Productivity Center and Tivoli Storage Productivity Center for Replication preinstalled in your environment. It is limited to 10 customers at one time. For information about try and buy, see Appendix G, Evaluating the Tivoli Storage Productivity Center for Replication (try and buy) product, on page 199.
Includes: v Everything in the license for Tivoli Storage Productivity Center Basic Edition v All Metro Mirror and Global Mirror session types v High-availability functions
Three Site Business Continuity
Includes: v Everything in the license for Tivoli Storage Productivity Center Basic Edition v Everything in the license for Two Site Business Continuity v Metro Global Mirror session types
60-day try-and-buy version of the Two Site Business Continuity license
Includes the same functions as the licensed product
Note: To use FlashCopy, DS8000 users must purchase a hardware feature code. The type of feature code required is based on terabyte usage. For information, contact your IBM software marketing representative.
Overview of installing and configuring SSPC

The basic steps for setting up IBM System Storage Productivity Center (SSPC) consist of configuring the Windows operating system, testing the network connection, and configuring SSPC for the devices that you want it to manage.
Chapter 1. Overview
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Figure 3 illustrates the steps that the IBM service representative and you must perform to install and configure System Storage Productivity Center.
Figure 3. Overview of installing and configuring System Storage Productivity Center
System Storage Productivity Center options

IBM System Storage Productivity Center (SSPC) offers several different program options, depending on the functions you want. This topic provides information about those options. The following software components are preinstalled on the SSPC 2805-MC5 server:
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v The English version of Microsoft Windows Server 2008 R2 Standard operating system for 64-bit processors v IBM DB2 Enterprise Server Edition 9.7 v IBM Tivoli Storage Productivity Center 4.2.1 v IBM Tivoli Storage Productivity Center for Replication 4.2.1 v IBM DS CIM agent management commands (DSCIMCLI) 5.5 When you start the SSPC server, the system prompts you for the acceptance of the Windows License Agreement and for the license key. You can optionally install these programs: Upgrades for Tivoli Storage Productivity Center Several different commercially available packages of Tivoli Storage Productivity Center provide additional functionality beyond IBM Tivoli Storage Productivity Center Basic Edition. IBM Tivoli Storage Productivity Center for Disk allows you to monitor storage systems for performance. IBM Tivoli Storage Productivity Center for Data allows you to collect and monitor file systems and databases. For devices that are attached to a storage area network (SAN), IBM Tivoli Storage Productivity Center for Disk Midrange Edition offers management and performance monitoring from a single console. In particular, this package monitors performance of the IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000. IBM Tivoli Storage Productivity Center Standard Edition Standard Edition is a bundle that includes all other packages, along with SAN planning tools that use information collected from the Tivoli Storage Productivity Center components. A complete overview of the Tivoli Storage Productivity Center suite of products is available at http://www.ibm.com/systems/storage/software/center/products.html. For instructions about upgrading Tivoli Storage Productivity Center, see Upgrading Tivoli Storage Productivity Center on page 136. Upgrades for Tivoli Storage Productivity Center for Replication Tivoli Storage Productivity Center Basic Edition provides basic point-in-time data replication through its FlashCopy sessions. You can upgrade to continuous data replication offered by Tivoli Storage Productivity Center for Replication Two Site Business Continuity or to the high-availability disaster-recovery solution offered by Tivoli Storage Productivity Center for Replication Three Site Business Continuity. For instructions about upgrading, see Upgrading to the Two Site or Three Site Business Continuity license on page 141. DS CLI commands You can install the DS CLI commands on the System Storage Productivity Center server. (Do not confuse these commands with the DS CIM agent commands: DSCIMCLI.) For information about installing DS CLI commands, see http://publib.boulder.ibm.com/infocenter/dsichelp/ ds8000ic/index.jsp. Click Command-line interface > Installing the DS CLI. DS3000, DS4000, or DS5000 Storage Manager user interface You can install the DS3000, DS4000, or DS5000 Storage Manager user interface on the SSPC server. For information about installing the user interface, see Chapter 6, Configuring SSPC for DS3000, DS4000, and DS5000, on page 67. Antivirus software As a best practice, install a backup and antivirus solution on the SSPC in
Chapter 1. Overview
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addition to maintaining the operating system with regular patches. Do not install software other than the base SSPC installation, backup, and antivirus software.
System Storage Productivity Center packages

IBM System Storage Productivity Center (SSPC) offers several packages depending on the functions that you want. When you purchase SSPC, you receive IBM Tivoli Storage Productivity Center Basic Edition and IBM Tivoli Storage Productivity Center for Replication preinstalled. Tivoli Storage Productivity Center Basic Edition Tivoli Storage Productivity Center Basic Edition has IBM Tivoli Storage Productivity Center for Disk functions. Tivoli Storage Productivity Center Basic Edition offers these functions: v Device discovery v Disk-storage-system management including discovery, monitoring, and provisioning (for example, volume creation and configuration) for all devices in your SAN v Asset and capacity reporting of storage, computers, and fabrics v Fabric management including discovery, monitoring, and provisioning (for example, zone control and planning) v Tape management including discovery and monitoring v Management of topology viewer v Management of storage and computer health Tivoli Storage Productivity Center Basic Edition centralizes management of networked storage devices that implement the SNIA Storage Management Initiative Specification (SMI-S). This package includes support for the IBM System Storage DS family and IBM System Storage SAN Volume Controller. Tivoli Storage Productivity Center Basic Edition can help reduce storage management complexity and costs, and help improve data availability using SMI-S. You can upgrade Tivoli Storage Productivity Center Basic Edition to IBM Tivoli Storage Productivity Center for Data, IBM Tivoli Storage Productivity Center for Disk, IBM Tivoli Storage Productivity Center Standard Edition, and IBM Tivoli Storage Productivity Center for Disk Midrange Edition by purchasing licenses for these packages. The packages provide features such as performance reporting, server rollup reporting, file-level capacity utilization, SAN planning tools, and SAN configuration analysis tools. To determine which package best suits your storage-management needs, see Table 5. For additional information about Tivoli Storage Productivity Center packages, see Appendix A, Licenses for Tivoli Storage Productivity Center, on page 161.
Table 5. Finding the right solution to your storage-management needs If you need... A way to measure and forecast storage growth A way to rationalize and classify storage data through the information life cycle For enterprise servers, management of disk performance The best solution is... IBM Tivoli Storage Productivity Center for Data IBM Tivoli Storage Productivity Center for Data IBM Tivoli Storage Productivity Center for Disk
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Table 5. Finding the right solution to your storage-management needs (continued) If you need... For enterprise servers, management of multiple arrays For midrange servers, management of disk performance For midrange servers, management of multiple arrays A tool to manage SAN configuration, availability, and performance A consolidated view of storage infrastructure (Disk/SAN/capacity) A way to measure IBM and heterogeneous storage from a single tool The ability to manage cumbersome tasks, such as provisioning, zoning, configuration, monitoring, and problem determination More than one of the preceding storage-management needs The best solution is... IBM Tivoli Storage Productivity Center for Disk IBM Tivoli Storage Productivity Center for Disk Midrange Edition IBM Tivoli Storage Productivity Center for Disk Midrange Edition IBM Tivoli Storage Productivity Center Standard Edition IBM Tivoli Storage Productivity Center Standard Edition IBM Tivoli Storage Productivity Center Standard Edition IBM Tivoli Storage Productivity Center Standard Edition
IBM Tivoli Storage Productivity Center Standard Edition
The provisioning of both IBM and heterogeneous storage IBM Tivoli Storage Productivity Center Standard Edition or IBM Tivoli Storage Productivity Center with Advanced Provisioning For single-site or two-site management of storage replication For three-site management of storage replication IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity
IBM Tivoli Storage Productivity Center for Replication The basic functions of Tivoli Storage Productivity Center for Replication provide management of IBM FlashCopy, Metro Mirror and Global Mirror capabilities for the IBM TotalStorage Enterprise Storage Server Model 800, IBM System Storage DS6000, IBM System Storage DS8000, and IBM System Storage SAN Volume Controller. You can also purchase the licenses for these packages: IBM Tivoli Storage Productivity Center for Data The data manager is the component that is responsible for understanding the behavior of the user data located in the file systems and databases. The data manager includes enterprise-wide reporting and monitoring, policy-based management, and automated capacity provisioning for direct-attached storage (DAS), Network Attached Storage (NAS), and SAN environments. The purpose of this component is to discover the usage patterns and capacity utilization of the storage from an application's point of view. The data manager is also responsible for gathering application usage demographics and reporting on storage. It performs and automates actions that provision application storage either by itself or invoking other components to do so. The data manager is additionally responsible for collecting and analyzing performance information from the file systems and the databases that are used by applications. The data manager:
Chapter 1. Overview
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v Includes many advanced features for monitoring and automating capacity utilization of your file systems and databases, helping you manage more storage with the same staff v Provides enterprise and capacity reporting and role-based management v Ensures application availability by providing storage on demand for file systems v Supports leading databases and provides chargeback capabilities based on storage usage v Supports complex heterogeneous environments such as Direct Access Storage, Network Attached Storage and Storage Area Network (SAN), including intelligent disk subsystems and tape libraries IBM Tivoli Storage Productivity Center for Disk The disk manager is the component that is responsible for discovering and monitoring storage subsystems and performing and automating actions that provision disk resources. The disk manager collects and analyzes performance information from storage subsystems, and helps to manage SAN-attached heterogeneous storage devices from a single console. The disk manager: v Monitors and tracks the performance of SAN-attached storage devices that comply with the Storage Management Initiative Specification (SMI-S) (for example, IBM, EMC, HDS, HP, LSI, Engenio, and so on). v Enables proactive performance management by setting performance thresholds based on performance metrics and by generating alerts when those thresholds are met. v Provides the data path explorer view to allow administrators to view the paths between servers and storage subsystems or between storage subsystems (for example, SAN Volume Controller to back-end storage). Performance and health overlays on this view provide a mechanism to assess the impact of performance or device state in the paths on the connectivity between the systems. v Provides storage provisioning for IBM and heterogeneous storage. v Provides advanced performance management for the DS8000 and SAN Volume Controller. v Provides tape asset reporting. IBM Tivoli Storage Productivity Center for Disk Midrange Edition With Tivoli Storage Productivity Center for Disk Midrange Edition, you can configure storage devices, monitor performance, and manage devices that are attached to a Storage Area Network (SAN) from a single console. The product provides basic disk functions and performance monitoring for specifically for IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000. Disk Midrange Edition is similar to Tivoli Storage Productivity Center for Disk, except that Tivoli Storage Productivity Center for Disk is licensed according to the quantity of terabytes that it manages. Tivoli Storage Productivity Center for Disk also allows performance monitoring of devices other than DS3000, DS4000, and DS5000 servers. Disk Midrange Edition includes basic management of disks, fabrics, tape, and data. It offers performance monitoring for storage systems, but does not include performance monitoring for fabrics, chargeback, and database monitoring. The product is not licensed to manage large enterprise storage
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systems, for example, IBM System Storage DS8000, IBM System Storage SAN Volume Controller, IBM System Storage DS6000, or other IBM or non-IBM storage devices. Tivoli Storage Productivity Center for Disk Midrange Edition offers the following features, functions, and benefits: v Monitors and manages the performance metrics of DS3000, DS4000, and DS5000. v Monitors performance metrics across multiple storage subsystems from a single console. v Simplifies the complexity of managing multiple SAN-attached storage devices. v Delivers performance analysis by providing the Information Technology administrator with a single, integrated console to manage IBM storage subsystems. v Performs analysis and generates reports about monitored devices. Displays the reports in the central administrative console. v Stores received performance statistics into database tables so that storage systems can measure services levels. v Produces alerts about performance thresholds that are exceeded so that administrators can take action. v Enables administrators to monitor input and output (I/O) rates, data rates, and cache utilization. IBM Tivoli Storage Productivity Center Standard Edition This package includes IBM Tivoli Storage Productivity Center for Data and IBM Tivoli Storage Productivity Center for Disk. Standard Edition also provides: v SAN planning tools: Volume Planner The Volume Planner helps administrators plan for the provisioning of subsystem storage. The planning is based on capacity, storage controller type, number of volumes, volume size, performance requirements, RAID level, performance utilization, and capacity utilization. Path Planner The Path Planner enables administrators to plan and implement storage provisioning for hosts and storage subsystems with multipath support in fabrics managed by Tivoli Storage Productivity Center. Zone Planner The Zone Planner enables administrators to plan for zoning and LUN masking configuration based on the following information: host ports, storage controller ports, zones, zone sets, switches, user zoning input, user LUN masking input, existing LUN masking or mapping. v SAN configuration tools: Configuration analysis This tool allows the system administrators to check whether existing configurations violate defined best practices and policies.
Chapter 1. Overview
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Configuration history This tool displays the changes that have occurred in the SAN environment over time. v Fabric management tools: The fabric manager is the component that is responsible for discovering, monitoring, and controlling the SAN topology. It does so by primarily concentrating on the SAN fabric, and on the hosts and storage systems that are zoned for access. The fabric manager is responsible for collecting and analyzing performance information from SAN fabrics. The fabric manager is a comprehensive management solution for heterogeneous fabric support (for example, Brocade, Cisco, McDATA, and so on). It includes automatic resource and topology discovery, monitoring performance and alerts, and zone control. IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity Two Site BC provides continuous availability and disaster recovery solutions by using point-in-time replication, which includes FlashCopy. It also offers continuous replication, which includes Metro Mirror, Global Mirror, and Metro Global Mirror. IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity Three Site BC is an optional feature that provides all the capabilities of Two Site BC. It also can perform a Metro Global Mirror operation (with failover or failback) to secondary and tertiary sites. Trial version of IBM Tivoli Storage Productivity Center for Replication A 60-day, trial version (try and buy) of IBM Tivoli Storage Productivity Center for Replication is available. For details, see Appendix G, Evaluating the Tivoli Storage Productivity Center for Replication (try and buy) product, on page 199. Table 6 shows a comparison of Tivoli Storage Productivity Center Basic Edition and Tivoli Storage Productivity Center Standard Edition.
Table 6. Comparison of function of the IBM Tivoli Storage Productivity Center Basic Edition to the IBM Tivoli Storage Productivity Center Standard Edition IBM Tivoli Storage Productivity Center Standard Edition
Function
DS Storage Manager
SAN Volume Controller management GUI
IBM Tivoli Storage Productivity Center Basic Edition
Storage configuration and status reporting Discovery and configuration of devices Management of multiple storage systems and SAN Volume Controller in one user interface View of topology and storage management Use of provisioning, including fabric zoning, and disk LUN assignment X X X X X X X X
X X
X X
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Table 6. Comparison of function of the IBM Tivoli Storage Productivity Center Basic Edition to the IBM Tivoli Storage Productivity Center Standard Edition (continued) IBM Tivoli Storage Productivity Center Standard Edition X
Function Management of configuration, presentation of configuration changes over time periods, planning of storage configuration, and proposal of recommendations Storage reporting Report of basic assets and capacity Report of relationships of computers, file systems, and disk LUNs and volumes Analysis of capacity and prediction of growth Report of customized and detailed capacity, including chargeback and database reporting Performance management Report of performance and thresholds Advice about volume performance and DS8000 configuration information based on performance workloads Report and monitoring of fabric performance
DS Storage Manager
SAN Volume Controller management GUI
IBM Tivoli Storage Productivity Center Basic Edition
X X
X X
X X
X X
Identifying responsibilities for maintaining, upgrading, and configuring the SSPC server
Use this information to learn about what responsibilities you have for maintaining, upgrading, and configuring the IBM System Storage Productivity Center (SSPC) server. SSPC 2805-MC5 is an offering that comprises an IBM maintained server and customer maintained software. It is the responsibility of the customer to maintain, upgrade, and configure the applications that are installed on the SSPC server. This responsibility applies to performing updates to any release levels and associated fix packs for the preinstalled software, which includes but is not limited to: v Microsoft Windows operating system (support is provided by Microsoft) v IBM DB2 Enterprise Server Edition 9.7 v IBM Tivoli Storage Productivity Center software
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v IBM Tivoli Storage Productivity Center for Replication software v IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000 software v IBM DS CIM agent management commands (DSCIMCLI) v Any other applications such as antivirus software (support is provided by your antivirus software vendor) | | | | | | | | | | Attention: As a best practice, install a backup and antivirus solution on the SSPC, in addition to maintaining the operating system with regular patches. Do not install device drivers or software other than the base SSPC installation, backup, and antivirus software. Device drivers that are provided on IBM Technical Support websites for the IBM System x3550 server might not be suitable for the SSPC server, and might impact its ability to function normally. Do not upgrade the SSPC server with the System x3550 device driver. IBM will notify you whenever the SSPC device driver must be upgraded. The notification will be made through the IBM Flash, and will provide instructions about how you can obtain the device driver through the SSPC Support website. It is also the responsibility of the customer to perform the following tasks: 1. Backup and recover the SSPC system Important: Create a backup image of the system as soon as you install it. If recovery is needed, use the backup image. 2. Customize the computer name (host name) and password for the SSPC You, as the customer, are required to provide the IBM service representatives with the information on the work sheets so they can set up the SSPC server. See Planning work sheet on page 27. IBM is responsible for: v SSPC 2805-MC5 hardware support and repair as covered under warranty or authorized service agreement. v IBM software support as covered under warranty or authorized service agreement.
SSPC desktop
The IBM System Storage Productivity Center (SSPC) desktop displays the icons you can use to open the user interfaces for the different products. On your desktop, you see the icons for the following user interfaces: v Productivity Center (this includes the DS8000 element managers) v TPC for Replication v Launch DSCIMCLI Command Window v TIP console v SSPC Password Tool (run this tool when you change the Windows Administrator password; the tool changes the passwords for DB2 user, DB2 services, and Tivoli Storage Productivity Center for Replication passwords) You also see icons for the following: v SSPC Support Links which provides direct links to product support websites v IBM Help for SSPC which provides online help for SSPC
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Accessing the System Storage Productivity Center online help

IBM System Storage Productivity Center uses IBM Tivoli Storage Productivity Center, which provides a comprehensive online help system for accessing context-sensitive information about the functions within the user interface. This section provides information on how to access the online help. Use the online help system within Tivoli Storage Productivity Center to: v View information about the fields, buttons, text boxes, and other elements on the windows and panels in the user interface. v Learn how to perform storage-management tasks using features and functions available within Tivoli Storage Productivity Center. To access online help from different locations within the user interface, use the methods in Table 7.
Table 7. Accessing online help from the SSPC desktop Application Tivoli Storage Productivity Center IBM Tivoli Storage Productivity Center for Replication IBM System Storage DS8000 Storage Manager How to access the online help Press F1 or click Help on the menu bar of user interface panels. Press F1 or click Help on the menu bar of user interface panels. Click Help on the menu bar of the DS8000 Storage Manager user interface.
IBM System Storage SAN Volume Controller Click Help on the menu bar of the SAN management GUI Volume Controller management GUI. Embedded help is displayed when you hover the cursor over a question mark on the interface.
Searching the information center

You can refine your search of information centers for IBM Tivoli Storage Productivity Center and IBM System Storage Productivity Center. Tivoli Storage Productivity Center, System Storage Productivity Center, and IBM Tivoli Storage Productivity Center for Replication for System z share an information center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/ index.jsp. When you go to this website, the default setting for a search operation is to search all topics, including the topics in the current and previous releases of the information centers. To change the default and narrow the scope of your search, use these steps: 1. Go to the information center at http://publib.boulder.ibm.com/infocenter/ tivihelp/v4r1/index.jsp. 2. Click Search scope. 3. To search specific information centers and releases, click Search only the following topics and use the following steps: a. Click New. The topics from the navigation pane are displayed. You can click one or more of the topics, and you can expand the topics to click subtopics. If you want your search to include previous versions of the Tivoli Storage Productivity Center, System Storage Productivity Center, or
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IBM Tivoli Storage Productivity Center for Replication information centers, click the version number. For example, you can click Version 4.1, Version 3.3.3, and Version 3.3.2 for Tivoli Storage Productivity Center, or Version 1.3.2, Version 1.3.1, and Version 1.3 for System Storage Productivity Center. b. In the List Name field, type a name of your choice for the search criteria and click OK. c. Click OK to return to the information center. The name that you entered for your search criteria is displayed beside the Search scope link, and any search that you initiate is applied only to the topics that you specified.
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Chapter 2. Planning
This topic provides planning information for the IBM System Storage Productivity Center. The preinstalled System Storage Productivity Center software includes the following: v English version of Microsoft Windows Server 2008 R2 Standard operating system for 64-bit processors v IBM DB2 Enterprise Server V9.7 v IBM Tivoli Storage Productivity Center 4.2.1 v IBM Tivoli Storage Productivity Center for Replication 4.2.1 v IBM DS CIM agent management commands (DSCIMCLI) version 5.5
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Planning work sheet

As the customer, you are required to provide the IBM service representatives with information about these work sheets so they can set up the IBM System Storage Productivity Center (SSPC) server. If you do not provide this information, it will delay the time it takes to set up the SSPC server.
SSPC server information

As part of the SSPC planning, select the rack position. The position in the rack is identified by an Electrical Industries Association (EIA) number. The SSPC has a height of one EIA, referred to as 1U. Select a location in the rack that allows enough space for hardware components that might be installed at a future date. A keyboard and mouse with Universal Serial Bus (USB) connectors are required for the initial setup of the SSPC. A video display is also required. You can install an optional keyboard video mouse (KVM) unit by ordering Feature Code 9100. If you install it as part of this service action, record the rack location of the KVM unit in Table 8. Tip: As a best practice, install the KVM unit directly above or below the SSPC server so that the connecting cables of the device can reach the server. Feature code 9100 comes with installation instructions. If you ordered this feature code, follow the instructions but do not remove and discard the rubber pads under the keyboard. Peel off the protective strip on the console to expose the adhesive surface and place the keyboard into the tray. Press the keyboard firmly so that it adheres to the tray. You can discard the switch mounting brackets that come with feature code 9100.
Table 8. EIA location of the SSPC server and the keyboard video mouse unit Location of SSPC hardware in the rack Location of keyboard video mouse unit in the rack (this unit already might be installed and is optional) EIA number: __________
EIA number: __________
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Product Key and computer name for Windows operating system

During the initial Windows configuration process, you are prompted to enter the 25-digit Windows product key. The key is printed on a sticker labeled "Proof of License Certificate of Authority" and is located on the outside top cover of the SSPC server. Record this key now because the sticker might be obscured when you place the SSPC server in the hardware rack. Windows product key: __ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __
Table 9. Computer name Field System Storage Productivity Center Entry Computer name: ___________________ Comments Specify the SSPC computer name. List it here so that the IBM service representative can set it during the installation.
Table 10. Customer passwords Field Windows Administrator password Entry Windows Administrator password: ___________________ Comments List the password that the IBM service representative sets the Administrator ID to during the initial logon to the SSPC server. This password can be changed after the system has been installed. To comply with the password requirements of the Windows operating system and the applications installed on SSPC, both the Windows Administrator password and the Host authentication password must consist of a minimum of six characters, one of which is an uppercase character and one of which is a numeric character. Characters that are permitted are: v A through Z (uppercase characters) v a through z (lowercase characters) v 0 through 9 (numeric characters) v Only the following special characters: -, _, and . (dash, underscore, and period) Host authentication password Host authentication password: ___________________ List the password that is used by IBM Tivoli Storage Productivity Center when communicating with the Fabric agents. This password can be different than the Windows Administrator password. This password can be changed after the system has been installed. The characters in the password must conform to the same rules as the Windows Administrator password.
SSPC physical location (IPv4 or IPv6)

In Table 11 on page 29, record the IP addresses and host name for the SSPC server. IPv4 or IPv6 addresses can be used depending on the setup of the server.
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Table 11. IP addresses and host name Field SSPC IP address SSPC Subnet Mask IP address or host name IP address: ____________________________________ IP address: ____________________________________ Comments This value is the address for the SSPC server. This value hides the IP address. Obtain this value by typing ipconfig in a command prompt window on any computer on the network or by asking the network administrator. This value is the router that allows access from one network to another network. Obtain this value by typing ipconfig in a command prompt window on any computer on the network or by asking the network administrator. This value is the address for the domain name server for your site. Obtain this value by typing ipconfig in a command prompt window on any computer on the network or by asking the network administrator. This value is the alternate address for the domain name server for your site. Obtain this value by typing ipconfig in a command prompt window on any computer on the network or by asking the network administrator. This value is the part of a fully qualified domain name that represents a grouping of host names. For example, in the fully qualified domain name of sspc.ibm.com, the DNS suffix is ibm.com. Obtain this value from the network administrator.
SSPC Default gateway
IP address: ____________________________________
SSPC Preferred DNS address
DNS address: __________________________________
SSPC Alternate DNS address
DNS address: __________________________________
DNS suffix
DNS suffix: ____________________________________
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Fully qualified host name

In Table 12, enter the fully qualified host name of the SSPC server.
Table 12. Fully qualified host name Fully qualified host name Comments
Host name__________________________________________ A fully qualified host name is the host name plus its domain. For example, abc.tucson.example.com is a fully qualified host name where abc is the short host name and tucson.example.com is the full domain name.
Worldwide port name

If you use a fibre-channel host bus adapter (HBA) to move the IBM Tivoli Storage Productivity Center to IBM System Storage DS8000, you must identify the Worldwide port name (WWPN) of the host bus adapter on the SSPC server.
Table 13. Worldwide port name information WWPN WWPN:__________________________ Comments This value is the WWPN of the fibre-channel HBA on the SSPC server.
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Device information
Use the following tables to record information about your storage system.
Table 14. Device information for IBM System Storage DS8000 Device type DS8000 element manager Default ports 8451 (http) 8452 (https) User ID, password, and host name Default user ID: admin Default password: admin You must change the default password when you log on. Changing the default password automatically changes the enterprise storage server network interface (ESSNI) password so that the two match. Host name: __________ Restriction: Do not use special characters such as # or & in the host name. These characters cause the host name to be truncated. Default user ID: admin The default password automatically changes to match the DS8000 element manager password. IP address of storage system IP address of Hardware Management Console (HMC): __________
Enterprise storage server network interface (ESSNI)
1750
IP address of HMC: __________
Table 15. Device information for IBM System Storage SAN Volume Controller Device type SAN Volume Controller cluster Default ports 443 and 22 User ID, password, and host name IP address of storage system
Default user ID: superuser IP address: Default password: randomly generated when ______________ SAN Volume Controller is installed; it is the same password for logging on to the SAN Volume Controller management GUI. Host name: __________
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Table 16. Device information for IBM Storwize V7000 Device type Storwize V7000 cluster Default ports 443 and 22 User ID, password, and host name Default user ID: superuser Default password: passw0rd Host name: __________ IP address of storage system IP address: ______________
Web browsers
| | | | With the IBM System Storage Productivity Center (SSPC), you can use the Mozilla Firefox and Windows Internet Explorer browsers. You can use the following browsers with SSPC: v Windows: Firefox 3.0.18 Internet Explorer 7
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v AIX: Firefox 3.0.18 v Linux: Firefox 3.0.18 Do not upgrade Firefox Version 3.0.18 to Version 3.5 or later if all the following conditions are true. The Firefox browser might fail to respond to commands when you use the graphical user interface (GUI). v IBM System Storage DS8000 is installed v System Storage DS8000 Storage Manager Version 3 or later is installed No errors are visible on the GUI or in the logs from the GUI, but you are prevented from navigating to other pages, such as the Host Connections page. If this failure occurs, exit the browser and start another session of DS8000 Storage Manager. To determine the browsers that DS8000 Storage Manager supports, go to http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/topic/ com.ibm.storage.ssic.help.doc/f2c_internetbrowsersupport_1yta1z.html. The DS Storage Manager GUI for DS8000 does not support the use of Mozilla Firefox browser 3.5 or later. To download Firefox Version 3.0.18, link to the Mozilla FTP server at ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.0.18/. Tips: v SSPC does not support Firefox Add-ons, as they might affect SSPC functionality. v If you plan to access SSPC using a web browser other than Firefox or Internet Explorer, use the configuration instructions for that browser to ensure that new pop-up windows can automatically open when you visit a website. Also, uninstall or turn off any applications that block or suppress pop-up windows. v If you use an Internet Explorer browser and you start the following products through a URL or host name, you must add the web address to the trusted zone in the browser: DS8000 user interface SAN Volume Controller management GUI IBM Storwize V7000 management GUI DS3000, DS4000, or DS5000 GUI IBM Tivoli Storage Productivity Center for Replication
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Understanding browser requirements for DS8000 Storage Manager

| | | | | | | | | | The IBM System Storage DS8000 Storage Manager can be used on different versions of Internet browsers. To determine the browsers that DS8000 Storage Manager supports, go to http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/topic/ com.ibm.storage.ssic.help.doc/f2c_internetbrowsersupport_1yta1z.html. The DS Storage Manager GUI for DS8000 (Release 6.0) does not support the use of Mozilla Firefox browser 3.5 or later. If you use Microsoft Internet Explorer as your web browser, IBM System Storage DS8000 Storage Manager requires specific browser security settings for its trusted sites.
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The following security settings must be enabled: v Allow META REFRESH v Active scripting v File download (if you use this function of DS8000 Storage Manager) To view the security settings of your browser, click Tools > Internet Options > Security > Trusted Sites > Custom Level.
Microsoft Phishing Filter

| | | | | | | | | | | | | Phishing is a term that describes a type of web forgery. Use these steps to guard against phishing: For Firefox: 1. Click Tools > Options > Security. 2. Select Block reported web forgeries. For Internet Explorer: If you use Internet Explorer and see a window with the title "Microsoft Phishing Filter," this is a Microsoft window to warn you that the website you are visiting might be impersonating another website. You can turn the Phishing Filter on or off automatically in this way: 1. Click What is Phishing Filter in the window to find out more information about the filter. Turn the phishing filter off. 2. Click OK.
User roles for Tivoli Storage Productivity Center

Use this information to learn how to assign user roles in IBM Tivoli Storage Productivity Center. In a production environment, IBM System Storage Productivity Center (SSPC) is typically the control point of the storage systems that store large amounts of data. The security of the SSPC server is important. Tivoli Storage Productivity Center supports application-level security using role-based authorization. With Tivoli Storage Productivity Center, you can assign different users with different roles and segregate duties among users. In a multiple-user environment, ensure that all users who access Tivoli Storage Productivity Center also have the authority to manage other aspects of the storage environment. The procedure to add users to SSPC requires Tivoli Storage Productivity Center administrator authority and can be done as two tasks: v Set up the user ID at the operating system level and then add this user ID to a group. v Set up Tivoli Storage Productivity Center to map the operating system group to a Tivoli Storage Productivity Center role. You can use many types of user roles. The commonly used roles for a user of SSPC are the disk administrator and disk operator.
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To learn how to add a user role to Tivoli Storage Productivity Center, see Adding user IDs to SSPC on page 93.
Initial tasks for installing and configuring SSPC

To install and configure IBM System Storage Productivity Center (SSPC), specific tasks must be performed by the IBM service representative and the customer. Use Table 17 to complete the steps for setting up and configuring SSPC.
Table 17. Initial tasks to complete for configuring SSPC Task Responsibility IBM service representative Description Install the hardware. You can also install supported tape devices. You are not required to install all storage devices before configuring SSPC. You can install devices at a later time. If you install storage systems or devices that are not IBM products but are products that SSPC can manage, contact your vendor for information about CIM agents. Fill out the planning work sheet so that the IBM service representative can configure the operating system and set up the storage-system environment. See Planning work sheet on page 27. Unpack and set up the SSPC hardware. Configure and test the SSPC server. See Chapter 3, Setting up the SSPC server, on page 37. For the user: to change the Windows Administrator password on a regular basis for security purposes, see Maintaining user IDs and passwords on page 129. Completed?
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Install the storage system hardware, for example IBM System Storage DS8000
Install storage systems User or devices that are not IBM products but are products that SSPC can manage Fill out planning work sheet User
IBM service Unpack SSPC, install representative SSPC hardware, connect cables, configure the operating system, set the Microsoft Windows Administrator password, configure the network, run the SSPC Password Tool, and test the SSPC installation Activate the Windows license Configure SSPC for DS8000 Configure SSPC for SAN Volume Controller User
Activate the Windows license. See For the customer: activating the Microsoft Windows license on page 174. Configure SSPC for the DS8000. See Chapter 4, Configuring SSPC for DS8000, on page 49. Configure SSPC for SAN Volume Controller. See Chapter 5, Configuring SSPC for SAN Volume Controller or Storwize V7000, on page 57. Configure SSPC for Storwize V7000. See Chapter 5, Configuring SSPC for SAN Volume Controller or Storwize V7000, on page 57.
User User
| | |
Configure SSPC for IBM Storwize V7000
User
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Table 17. Initial tasks to complete for configuring SSPC (continued) Task Responsibility Description FlashCopy sessions come with the license for IBM Tivoli Storage Productivity Center Basic Edition. To obtain greater functionality, you can purchase and upgrade to one of the following packages: v Tivoli Storage Productivity Center for Replication Two Site Business Continuity v Tivoli Storage Productivity Center for Replication Three Site Business Continuity v 60-day trial version of Tivoli Storage Productivity Center for Replication Two Site Business Continuity (try and buy) To learn more, see System Storage Productivity Center packages on page 18. Configure SSPC for User IBM Tivoli Storage Productivity Center for Replication Configure SSPC for tape libraries User Configure SSPC for IBM Tivoli Storage Productivity Center for Replication. See Chapter 8, Configuring SSPC to copy data with Tivoli Storage Productivity Center for Replication, on page 85. For instructions, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/ tivihelp/v4r1/index.jsp and search for Managing Tape Libraries. Install the hardware. You are not required to install all storage devices before configuring SSPC. You can install devices at a later time. Configure SSPC for the DS3000, DS4000, or DS5000. See Chapter 6, Configuring SSPC for DS3000, DS4000, and DS5000, on page 67. Install the switches. See your switch vendor for information. Install the fabric CIM agent. The preferred method for data collection with McData and Brocade switches are through the fabric CIM agents. See your fabric CIM agent provider for information. You can upgrade IBM Tivoli Storage Productivity Center Basic Edition by purchasing licenses for the following packages: v Tivoli Storage Productivity Center Standard Edition v Tivoli Storage Productivity Center for Disk v Tivoli Storage Productivity Center for Data v Tivoli Storage Productivity Center for Disk Midrange Edition For information, see System Storage Productivity Center packages on page 18. Completed?
If wanted, add licenses User and upgrade from the basic FlashCopy capability of IBM Tivoli Storage Productivity Center for Replication
Install storage system hardware: DS3000, DS4000, or DS5000 Configure SSPC for DS3000, DS4000, or DS5000 Install switches Install fabric CIM agent
User
User
User User
If wanted, add licenses User and upgrade from IBM Tivoli Storage Productivity Center Basic Edition
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Table 17. Initial tasks to complete for configuring SSPC (continued) Task Install Storage Resource agents Responsibility User Description A Storage Resource agent is software that collects information from systems (for example, servers, computers, and workstations) for Tivoli Storage Productivity Center. Install a Storage Resource agent on each system that you want Tivoli Storage Productivity Center to monitor. Go to the IBM Tivoli Storage Productivity Center Information Center at http:// publib.boulder.ibm.com/infocenter/tivihelp/ v4r1/index.jsp and search for Storage Resource agent deployments. Completed?
Table 18 contains optional tasks that you might want to perform after you configure SSPC. | | | | | |
Table 18. Other optional configuration tasks for SSPC Task Add SSPC users Change DB2 user ID password Description See Adding user IDs to SSPC on page 93. See Maintaining user IDs and passwords on page 129
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36

This topic describes the tasks that the IBM service representative performs to install the IBM System Storage Productivity Center, including procedures for installing the SSPC server in a rack, connecting the cables, configuring the server, starting the server, and testing the installation.
Introduction
The IBM System Storage Productivity Center (SSPC) 2805-MC5 contains two 2.5-inch Serial Attached SCSI (SAS) hot-swap hard-disk drives. Figure 4 shows the System Storage Productivity Center 2805-MC5.
Figure 4. The IBM System Storage Productivity Center 2805-MC5. This illustration might differ slightly from your hardware.
The SSPC comes with a limited warranty, which is available in the box with the server and on the IBM System Storage Productivity Center Documentation CD. For complete rack installation and removal instructions, see the IBM Rack installation instructions document. To learn about installing optional devices, refer to the System x3550 M3 Type 7944 User's Guide located on the IBM System Storage Productivity Center Documentation CD, which comes with the server. | | SSPC 2805-MC5 is preinstalled with updates to the Microsoft Windows Server 2008 R2 Standard operating system for 64-bit processors. The updates are the most current that are available at the time of manufacture.
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Prerequisites
Attention: Before continuing this installation procedure, ensure that the customer has filled out the customer work sheet located in Planning work sheet on page 27.
Have the following documents available before starting the procedure (they are included in the box with the server): v Read This First: Installing the IBM System Storage Productivity Center flyer v Planning Work Sheet (located in the Read This First: Installing the IBM System Storage Productivity Center flyer). The work sheet is also located and must be filled out by the customer. Ensure that it has been completed before starting this procedure. v IBM Important Notices v Rack installation instructions v IBM System Storage Productivity Center Documentation CD v IBM System Storage Productivity Center Introduction and Planning Guide (on the Documentation CD) v IBM System Storage Productivity Center User's Guide (on the Documentation CD) Attached devices must be ready If you intend to connect the SSPC to other supported devices, such as a DS8000 system, it is optimal to have those devices fully functioning at this time. Keyboard, mouse, and video display A keyboard and mouse with Universal Serial Bus (USB) connectors are required for the initial setup of the SSPC. A video display is also required. You can install an optional Keyboard, Video, Mouse (KVM) unit by ordering Feature Code 9100.
For the customer: preparing for the installation

| __ 1. For future reinstallation or recovery, retain all paperwork, CDs or DVDs, and other information included with the SSPC in a safe location. __ 2. Complete the Planning work sheet, located on page Planning work sheet on page 27. __ 3. Read the IBM Important Notices document that is included in the shipping box. __ 4. Obtain a Category 6 Ethernet cable to use during the installation. __ 5. If an optional fibre-channel host bus adapter (HBA) was ordered and installed, obtain two male little-connector-to-little-connector (LC-to-LC) fibre-channel cables to attach the HBA to other devices. __ 6. Installation requires a compatible keyboard, display, mouse, and interconnect cables. If you must purchase these items, ask your sales representative to order feature code 9100. Tip: Feature code 9100 comes with installation instructions. If you ordered this feature code, follow the instructions but do not remove and discard the rubber pads under the keyboard. Peel off the protective strip on the console to expose the adhesive surface and place the keyboard into the tray. Press the keyboard firmly so that it adheres to the tray. You can discard the switch mounting brackets that come with feature code 9100.
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__ 7. During the SSPC installation, accept software licensing agreements when prompted by the IBM service representative. __ 8. After completing the hardware installation, the IBM service representative can help you configure the IBM System Storage DS8000 element manager. You are responsible for configuring SSPC for IBM System Storage SAN Volume Controller, IBM Storwize V7000, IBM System Storage DS3000, IBM System Storage DS4000, IBM System Storage DS5000, IBM XIV Storage System, or IBM Tivoli Storage Productivity Center for Replication.
For the IBM service representative: installing the hardware

| | | | Perform the following steps to install the SSPC in a rack: __ 1. Familiarize yourself with the front and rear views of the server, and the cabling requirements (see Figure 5, Figure 6, and Table 19 on page 40).
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Figure 5. Front view of the SSPC 2805-MC5 server
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Figure 6. Rear view of the SSPC 2805-MC5 server
Note: Check the cabling by using the information in the Rack Installation Instructions for IBM Gen-II Slides Kit.
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Table 19. Cabling the SSPC server Connector on rear of SSPC server Ethernet 1 Connected device Network hub Comments Use this connector for the network connection. An Ethernet Category 6 cable is not included with the SSPC server. Obtain one from the customer. Do not use this connector or the network connection will fail. Do not use this connector or the network connection will fail. Human interface devices (keyboard, mouse, and video display) are not included with the SSPC server. These devices must be supplied by the customer. Connect human interface devices (such as an individual keyboard or an individual mouse) to the USB 1 or USB 2 port. If you use a combined keyboard and mouse (one unit), connect to the USB 1 port. Connect to the rack power outlet using the power cord included with the SSPC server. (If an optional power supply feature is already installed, connect that power supply to a PDU, and plug the second power cord into a second PDU to increase redundancy.) Use these connectors to connect to fibre-channel servers or other devices.
Ethernet 2
Not used
Systems management Ethernet connector USB 1 USB 2 Serial connector Video connector
Not used
Human interface device Human interface device Not used Video display
Power supply connector
Rack power outlet
Optional fibre-channel - Port 1 Optional fibre-channel - Port 2
Fibre-channel device Fibre-channel device
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__ 2. Check for flashes and authorized program analysis report (APAR) information by accessing the support website at http://www.ibm.com/ support/entry/portal/Overview/Hardware/System_Storage/ Storage_software/Storage_infrastructure_management/ System_Storage_Productivity_Center_(SSPC)/. Go to Flashes & alerts, and click the appropriate Flash. __ 3. Obtain the completed Planning work sheet from the customer. The customer must complete the Planning work sheet in its entirety before the installation can continue. A blank work sheet is available on page Planning work sheet on page 27.
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__ 4. Ensure that all related network-storage devices are fully functioning (for example, IBM System Storage DS8000). __ 5. Unpack the contents of the SSPC shipping box, and the box that contains the cable-management arm, and check off the items in the inventory section of Read This First: Installing the IBM System Storage Productivity Center flyer. This document comes in the box with the SSPC server. Tip: Save all packaging material until the cable-management arm is fully assembled. Small hardware pieces might not be visible and might be discarded accidentally with the packaging material. Remove any tape or small foam pieces from the cable-management arm. Carefully remove the plastic ties from the cable-management arm and do not destroy them. You might choose to use them to secure cables. __ 6. Read the enclosed IBM Important Notices. __ 7. Locate the Rack Installation Instructions for IBM Gen-II Slides Kit in the plastic bag that contains the SSPC documentation. __ 8. On the Planning work sheet, write down the 25-digit Microsoft Windows Product Key number that is found on the Microsoft Windows Server 2008 R2 Standard label affixed to the top of the SSPC server.
__ 9.
Disregard the instructions that are packaged with the slide rails, and mount the SSPC server by performing the steps in the Rack Installation Instructions for IBM Gen-II Slides Kit. When the SSPC server is fully configured (HBA, four hard drives, two power supplies, added fan), its weight is 15.9 kg (35.1 lb). Depending on where you want to place it in a rack, two people might be required to move it.
Statement 4
CAUTION: Use safe practices when lifting.
18 kg (39.7 lb)
32 kg (70.5 lb)
55 kg (121.2 lb)
__ 10. Make the following cable connections on the back panel of the SSPC server: a. Connect the Ethernet cable from the customer's network to the Ethernet 1 port, which is located at the left rear of the SSPC server. Important: Do not use the other two Ethernet ports at this time or the network connection will fail. b. Connect the keyboard and mouse to USB 1 and USB 2 ports. If using a keyboard and mouse combination, connect to the USB 1 connector. c. Connect the video display cable to the video connector port. | | | d. Insert a loopback connector into each HBA port (see Slot 2 in Figure 6 on page 39). The loopback connectors are included in the box with the server. e. Connect the power cord (included) to the customer's rack-mounted power distribution unit (PDU) or power outlet, then to the power supply connector on the SSPC server. (If an optional redundant power
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supply is already installed, connect that power supply to a PDU, and plug the remaining power cord into a second PDU to increase redundancy.) __ 11. If required, connect the video display power cord to the video display, then to the customer's rack-mounted PDU or power outlet. __ 12. Secure all cables. Ensure that the cables have adequate slack to allow for full movement of both the cable-management arm and the server, and to allow for disconnection. __ 13. At the rear of the SSPC server, remove the hanging tag with the address of the baseboard management controller (BMC) media access control (MAC) and give it to the customer to store with the product documentation. After you deploy the server, remove the BMC MAC address tag from the rear of the server so that it does not impede airflow. Important: The server's Ethernet ports are set to Dynamic Host Configuration Protocol (DHCP) by default. To find the BMC on an existing network, the server must identify itself by its default host name. The default host name for each server is the last eight characters of the BMC MAC address. In addition to being printed on the hanging tag, the BMC MAC address is also in the setup utility and on a label on the system board.
For the IBM service representative: configuring the operating system

| | | | | | | | | | | | | | | | | | | | | | | | Step 6 on page 44 in this section requires the participation of the customer. __ 1. Turn on the power to the video display. __ 2. Choose one of the following choices: v If a host bus adapter (HBA) is not installed on the SSPC server, slide the cover of the power-control button to the left and press the power-control button to start the server and the operating system, then go to step 3 on page 44. The following messages are displayed whenever the server starts or restarts and no disk is in the CD/DVD drive:
Boot Failed. Floppy Disk Boot Failed. Floppy Disk Boot Failed. Windows Boot Manager
The server continues to start. This process takes 10 minutes or more to complete, and the server restarts before the Set Up Windows window is opened. v If an HBA is installed on the SSPC server, slide the cover of the power-control button to the left and press the power-control button to start the server and the operating system, then determine the state of the HBA ports with the following procedure: a. Before performing the next two steps, read them in their entirety and review the light-emitting diodes (LEDs) for the HBA in Table 20.
Table 20. LEDs on the host bus adapter Yellow LED Off Green LED Off Amber LED Off Activity Power off Description The HBA is not receiving power. The server is powered-off.
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Table 20. LEDs on the host bus adapter (continued) Yellow LED On Green LED On Amber LED On Activity Power on (before initialization of the firmware) Description The HBA is receiving power from the PCI Express slot, but it is not initialized by the firmware for the adapter.
Flashing - all three LEDs at once
Power on (after The firmware for the adapter successfully initialization of initialized the HBA, and the HBA is in a ready the firmware) state. The firmware for the adapter initializes the HBA when the BIOS code for the adapter is loaded. when you press Ctrl+Q, or when the HBA device driver is loaded. Firmware error The HBA firmware detected an unrecoverable error condition. Online Online Online Beacon 2 Gbps link / I/O activity 4 Gbps link / I/O activity 8 Gbps link / I/O activity The HBA is responding to a Beacon command from the management software for the HBA.
Flashing yellow, then green, then amber repeatedly Off Off On/Flashing Flashing Off On/Flashing Off Off On/Flashing Off Off Flashing
b. At the rear, check the LEDs on the HBA to ensure that they function correctly (see Table 20 on page 42). If the HBA is functioning correctly, the yellow, green, and amber lights blink in unison. c. During initialization, when Press <Ctrl+Q> for Fast!UTIL is displayed, press Ctrl+Q on the keyboard to access the Fast!UTIL utility. After a few seconds, the following information is displayed:
QLogic Corporation QLE2562 PCI3.0 Fibre Channel ROM BIOS Version X.XX Copyright (C) QLogic Corporation 1993-2008 All rights reserved. www.qlogic.com Press <Ctrl-Q> or <Alt-Q> for Fast!UTIL BIOS for Adapter 0 is disabled BIOS for Adapter 1 is disabled ROM BIOS NOT INSTALLED
If the displayed information is not correct, and you verified that the HBA is configured correctly, see the chapter about troubleshooting in the IBM QLogic 8 Gb FC Single-Port or Dual-Port HBAs for IBM System x Installation and User's Guide located on the IBM QLogic 8 Gb FC Single-Port or Dual-Port HBAs for IBM System x Support CD. d. Complete the Loopback Data Test with these steps: 1) Select the HBA port. (Function 0 = Port 1, and Function 1 = Port 2). 2) Select Loopback Data Test, then click Enter. 3) Select External Loopback Data Test, then click Enter. 4) Select Continue with Loopback Data Test, then click Enter. 5) In the Press any key to stop Loopback Data Test window, press any key to continue and determine the results of the test: If the loopback test is successful, the message Loopback Data Test Complete is displayed.
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If the loopback test is unsuccessful, the message Failed - 400B - FC Loop Not Up is displayed. 6) Press any key to continue. On the Fast!Util Options menu, select Exit Fast!Util, then press Enter. 7) On the Exit Fast!Util window, select Reboot System, then press Enter. The server will restart. __ 3. In the Set Up Windows window, enter the following information: a. In the Country or region field, enter the appropriate country or region. b. In the Time and currency field, enter the current time and the medium of exchange. c. In the Keyboard layout field, enter the preferred keyboard layout. Click Next. __ 4. Enter the 25-digit Windows product key without dashes (recorded in Product Key and computer name for Windows operating system on page 28). __ 5. In the Windows product key window, ensure that Automatically activate Windows when I am online is checked and click Next. Important: The customer must read and accept the license agreement in the next step. The IBM service representative cannot accept the license agreement on behalf of the customer. In the Microsoft Software License Terms window, select I accept the license terms and click Next. Windows opens a panel that reads The users password must be changed before logging on the first time. Click OK. Set the Windows Administrator password field to the one in Table 10 on page 28 of the Planning Work Sheet. Click the arrow. Click OK at the confirmation window to complete the Set Up Windows window.
__ 6. __ 7. __ 8. __ 9.
For the IBM service representative: completing the initial configuration tasks
Tips: v For some SSPC servers, a Password Tool dialog box and command prompt window opens in the backgound and the Initial Configuration Tasks window (mentioned in step 1) opens in the foreground. Perform the steps in the Initial Configuration Tasks window first. v If the following message is displayed, click OK, and continue to the next step.
Please change the host name to a fully qualified domain name and restart the server. Setup will continue after restarting your server.
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__ 1. In the Initial Configuration Tasks window, click Set time zone and configure the clock and time zone to match the time setting of the network. Click OK to return to the Initial Configuration Tasks window. __ 2. If a default browser window opens, clear the box next to Always perform this check when starting Firefox, then click Yes. __ 3. Click Configure Networking. __ a. Double-click the Local Area Connection Network icon for your network, then click Properties.
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__ b. If you are using Internet Protocol Version 6 (IPv6), use the up or down arrow keys ( or ) to highlight Internet Protocol Version 6 (TCP/ IPv6) and click Properties. Clear the IPv4 check box. __ c. If you are using Internet Protocol Version 4 (IPv4), use the up or down arrow keys ( or ) to highlight Internet Protocol Version 4 (TCP/ IPv4) and click Properties. Clear the IPv6 check box. __ d. Select Use the following IP address and enter the values for the IP, Subnet Mask, Default Gateway, Preferred DNS, and Alternate DNS address fields, recorded in Table 9 on page 28 of the Planning work sheet. __ e. Click Advanced and on the Advanced TCP/IP Settings panel, click the DNS tab. __ f. In the DNS suffix for this connection field, enter the DNS suffix recorded in Table 11 on page 29 of the Planning work sheet. __ g. Click OK or Close until you return to the Initial Configuration Tasks window. __ h. At the bottom left of the screen, click Start and select All Programs > Accessories > Command Prompt. __ i. To verify that the network settings are correct, type ipconfig and press Enter. __ j. To verify whether the SSPC is connected to the network, click Start > Control Panel > Network and Internet > Network and Sharing Center. The Network and Sharing Center window shows icons that represent the SSPC server, the network, and the Internet: v If the SSPC is connected to a public network, a green line exists between the SSPC server and the network. v If the SSPC is connected to a private network, a black line exists between the SSPC server and the network. v If the SSPC is not connected a network, a red X exists between the SSPC server and the network, and the network is grayed out. __ 4. To enable Windows automatic updating and feedback, follow these steps: a. From the Initial Configuration Tasks window, click Enable Windows automatic updating and feedback. b. Click Manually configure settings. c. In the Windows Error Reporting section, click Change Setting, select I don't want to participate, don't ask me again, then click OK. d. Close all windows until you return to the Initial Configuration Tasks window. __ 5. Change the computer name and DNS suffix of the SSPC server by performing these steps: a. In the Initial Configuration Tasks window, click Provide computer name and domain, then click Change. b. In the Computer name field, type the short host name of the server only. For example, abc.tucson.example.com is a fully qualified host name where abc is the short host name. Click More. c. In the Primary DNS suffix of this computer field, type the DNS suffix of the server (for example, tucson.example.com). The host name and DNS suffix is provided in Table 11 on page 29. d. Click OK until you return to the System Properties window. Click Close. e. Click Restart Now to restart the SSPC server.
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Tip: Determine whether the customer wants to see the Initial Configuration Tasks window every time the server is restarted. If not, click the Do not show this window at logon check box at the bottom of the window.
For the IBM service representative: completing the installation

The SSPC hardware installation is now completed. You can assist the customer with the following software-related tasks: __ 1. For some SSPC servers, the Server Manager window or the Initial Configuration Tasks window opens after the server reboots. Minimize the window. __ 2. The Password Tool window or the SSPC online help window opens. Minimize the SSPC online help window. __ 3. Run the SSPC Password Tool by following the instructions in this step. Your passwords for the DB2 user, DB2 services, and Tivoli Storage Productivity Center for Replication applications must match your Windows Administrator password. Therefore, because you set the Windows Administrator password in step 8 on page 44 in For the IBM service representative: configuring the operating system on page 42, you must run the SSPC Password Tool to automatically change the passwords for DB2 user, DB2 services, and Tivoli Storage Productivity Center for Replication so that they match your Windows Administrator password. a. If the SSPC Password Tool window is not already open, in the Taskbar, click SSPC Password Tool. If the tool is closed, open it by clicking Start > All Programs > Startup > Run PW Tool. Attention: Do not click the Password Tool icon on the desktop. This opens a different window. b. In the Administrator password field, enter the Windows Administrator password specified in Table 10 on page 28 of the Planning Work Sheet. c. In the Host authentication password field, enter the host authentication password that is specified in Table 10 on page 28. Confirm the password and click OK. Notes: v If the DB2 servers have already started, the following error messages are displayed. Ignore them and continue with the procedure.
Changing DB2 Changing DB2 OpenServiceW OpenServiceW OpenServiceW OpenServiceW User password User password failed, error failed, error failed, error failed, error for Data Server... for Device Server... code = 5 code = 5 code = 5 code = 5
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v The password tool can take 5 minutes or more to run. d. When the procedure is done, the password tool displays a message that it has finished processing. Click Exit.
For the IBM service representative: testing the installation

During the test, if you are prompted to register the Microsoft Windows Server 2008 Enterprise operating system, minimize the message and continue with the procedure. Verify that the System Storage Productivity Center can communicate with the network by completing the following steps:
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__ 1. To verify whether the device that you want to connect to the SSPC is connected to the network (for example, a DS8000), perform one of the following steps: v Click Start > Network. The Network window opens and lists the devices that are connected to the network. v At the bottom left of the screen, click Start > All Programs > Accessories > Command Prompt. Type ping XXX.XXX.XXX.XXX (where XXX.XXX.XXX.XXX is the IP address of a device, such as a DS8000), and press Enter. (A list of network devices is in Device information on page 30.) Tip: A ping to a device might not be successful because some devices do not reply to a ping. The SSPC server has a good network connection if the reply is similar to the following example: Reply from XXX.XXX.XXX.XXX: bytes=32 time<1ms TTL=122 If the reply timed out, resolve the problem using the following methods: Disconnect the Ethernet cable on the rear of the SSPC from Ethernet 1. Then, reconnect the Ethernet cable to Ethernet 1. Ask the customer to check with the Network Administrator to verify the IP address of the device, verify that the device is active, and ensure that there are no firewall issues. If the ping command still does not work and you suspect that it might be a hardware error, call the IBM Support Center at 1-800-IBM-SERV (1-800-426-7378), and select hardware support. Refer to the machine type as 2805 and have the serial number available. If the IBM Support Center determines it is a software issue, call back and select software support. You must present the Customer ID and refer to the machine as the Tivoli Storage Productivity Center. To contact the IBM Support Center outside the United States, go to http://www.ibm.com/ planetwide. __ 2. Close the command prompt window after communication between the SSPC and the customer's network has been successfully verified. __ 3. Close the Network and Sharing Center window. __ 4. Return to the Initial Configuration Tasks window. __ 5. If the SSPC online help window is displayed, minimize it.
Turning the SSPC server on and off

Follow these instructions whenever you need to turn the IBM System Storage Productivity Center (SSPC) server on or off.
Turning on the server

To turn on the SSPC server, press the power-control button and light-emitting diode (LED) at the front of the server. See Figure 7 on page 48.
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| | Figure 7. Front view of the SSPC 2805-MC5 server | Turning off the server | | | | | To turn off the SSPC server, use these steps: 1. From the SSPC desktop, click Start. 2. Click the arrow located beside the Log off selection. 3. From the list, click Shut down.
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Chapter 4. Configuring SSPC for DS8000

Use this procedure to configure IBM System Storage Productivity Center (SSPC) so that IBM Tivoli Storage Productivity Center can monitor and manage IBM System Storage DS8000. This procedure describes how to configure Tivoli Storage Productivity Center that is installed on an SSPC server. You can also configure Tivoli Storage Productivity Center from a remote device. For instructions, see Configuring Tivoli Storage Productivity Center from a remote system on page 95.
Before you start

This procedure assumes the following conditions: v You have DS8000 R4.1 or later. v The DS8000 administrator created user names and passwords for the users of the element managers. v Each user name that the DS8000 administrator created is in the administrator group. v You completed all steps for setting up the SSPC hardware in Chapter 3, Setting up the SSPC server, on page 37. v You add the DS8000 server to Tivoli Storage Productivity Center by using the Configure Devices wizard, rather than the Configuration Utility. v You use the Subsystem Standard Group in the Configure Devices wizard when you configure Tivoli Storage Productivity Center to collect data from the DS8000 server. Although you can use other monitoring groups, this procedure uses the Subsystem Standard Group. To learn how to configure Tivoli Storage Productivity Center with other monitoring groups or by using a monitoring template, see the related links in Completing the configuration on page 55. | | | | | | | | | | | | | | | |
Preparing your browser

Perform steps to prepare your web browser so that you can configure IBM System Storage Productivity Center (SSPC) for your storage system. 1. Configure your browser to allow pop-up windows with the following steps: For Firefox a. Click Tools > Options > Block Pop-Up Windows > Content. b. Clear the check mark beside Block pop-up windows, then click OK. For Internet Explorer a. Click the Internet Explorer icon on the Quick Launch toolbar. b. Click Tools > Pop-up Blocker > Turn Off Pop-up Blocker. c. If you receive a message that content was blocked because it was not signed by a valid security certificate, click the Information Bar at the top of the window and select Show blocked content. If you access SSPC by using a web browser other than Firefox or Internet Explorer, use the configuration instructions for that browser to ensure that new
IBM Corporation 2006 IBM 2007, 2010
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pop-up windows can automatically open when you visit a website. Also, uninstall or turn off any applications that block or suppress pop-up windows. 2. If you use Internet Explorer, add the IP address of your storage system to the list of trusted sites in the browser by using the following steps: a. Click the Internet Explorer icon located on the Quick Launch toolbar. b. From the Internet Explorer toolbar, click Tools > Internet options. c. Click the Security tab, click the Trusted sites icon and then click Sites. d. In the Add this web site to the zone field, type the IP address of your storage system. Click Add and the IP address is added to the Web sites field. Click OK. e. Click OK to exit the Internet Options window, and then close Internet Explorer.
Starting and logging on to Tivoli Storage Productivity Center

Begin the procedure of configuring IBM System Storage Productivity Center (SSPC) for the storage system by starting and logging on to IBM Tivoli Storage Productivity Center. Log on to the Tivoli Storage Productivity Center by using the following steps: 1. Start Tivoli Storage Productivity Center by double-clicking the Productivity Center icon on the IBM System Storage Productivity Center desktop or clicking Start > All Programs > IBM Tivoli Storage Productivity Center > Productivity Center. 2. Log on to the Tivoli Storage Productivity Center user interface with the Windows Administrator user ID and password. In the Server field of the Tivoli Storage Productivity Center Sign on window, verify that the value that is displayed is the host name of the server to which you want to connect. If not, type the correct host name. 3. The first time that you log on to the Tivoli Storage Productivity Center user interface, the license agreement window opens. Read the terms of the license agreement. If you agree with the terms, select I accept the terms of the license agreement. Click Next. On subsequent logins, you do not see this panel. The Welcome page to the IBM Tivoli Storage Productivity Center panel opens if it was not disabled before this procedure.
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Figure 8. Welcome to the IBM Tivoli Storage Productivity Center panel. This panel provides links to commonly used Tivoli Storage Productivity Center tasks.
Configuring Tivoli Storage Productivity Center for DS8000

After you add an IBM System Storage DS8000 server to IBM Tivoli Storage Productivity Center, you can run a probe job to collect DS8000 data. You can also access the DS8000 graphical user interface (GUI).
Adding a DS8000 server by using the Configure Devices wizard

Add an IBM System Storage DS8000 storage system to IBM Tivoli Storage Productivity Center by using the following steps. You can add multiple devices of the same type using a single session of the wizard. For example, you can add a DS8000 server, IBM System Storage SAN Volume Controller, and storage systems that use Common Information Model (CIM) agents by using a single session of the wizard. You cannot configure multiple devices of different types at the same time. For example, you cannot add a storage system and a fabric using a single session of the wizard. 1. From the Welcome to the IBM Tivoli Storage Productivity Center window, click Add Devices. 2. From the Select Device Type page, click Storage Subsystem and click Next. 3. From the Select devices page, click Add and configure new storage subsystems and click Next. 4. From the Configure storage subsystem connections page, locate the Device Type field. Click the arrow to view the list of devices, then click IBM DS8000. Enter the following connection properties for the DS8000 storage system:
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HMC Address Enter the IP address or host name for the Hardware Management Console (HMC) that manages the DS8000 server. HMC2 Address (Optional) Enter the IP address or host name of a second HMC that manages the DS8000 server. Username Enter the user name for logging on to the IBM System Storage DS8000 Storage Manager (also known as the DS8000 element manager or GUI). The default user name is admin. Tip: This user name is the same as the user name for the enterprise storage server network interface (ESSNI). When you log on to the DS8000 Storage Manager for the first time by using the administrator user ID, you are required to change the password. You need one user name and password to set up the DS8000 Storage Manager. The user name and the password for it are stored in the Tivoli Storage Productivity Center database. After the user name and password are stored, when you log on to the DS8000 Storage Manager in Tivoli Storage Productivity Center, the stored user name and the privileges associated with it are retrieved. To set up Lightweight Directory Access Protocol (LDAP) and single sign-on for DS8000 in Tivoli Storage Productivity Center, see Configuring Tivoli Storage Productivity Center for DS8000 LDAP authentication on page 125 and Single sign-on on page 110. Password Enter the password for the user name. The default password is admin. If you want to remove the information that you entered, click Clear. 5. Click Add. The Configure storage subsystem connections page displays a pane that shows the IP (HMC) address and device type connection properties that you entered. 6. To enter connection properties for additional DS8000 servers, repeat steps 4 on page 51 and 5, then go to step 7. If you want to remove a device, click to highlight the device that you want to remove, then click Remove. 7. When you finish entering connection properties for the DS8000 servers that you want to add, click Next. Tivoli Storage Productivity Center discovers the DS8000 servers and collects initial configuration data from them. When the discovery and collection are completed, the message Completed successfully is displayed in the Status column. The devices that are displayed are known to Tivoli Storage Productivity Center. 8. From the Discover storage subsystems page, click Next. 9. From the Select Storage Subsystems page, click the DS8000 server that you want to add. Important: Any storage systems that you added in previous steps are automatically selected. Clear storage systems that you do not want to add. Click Next.
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10. In the Specify data collection page, indicate how you want Tivoli Storage Productivity Center to collect data from the DS8000 server. Perform the following steps: a. In the field Use a monitoring group or template, click the arrow to select monitoring group. When you include the DS8000 server in a monitoring group, Tivoli Storage Productivity Center manages the server and a collection of other storage systems in the same manner. b. In the field Select monitoring group, click the arrow to select Subsystem Standard Group. Each monitoring group is associated with an existing probe schedule and set of alerts. When you select a monitoring group, its data collection schedule and alerts are automatically applied to the DS8000 server and all storage systems that you are adding. After you complete the wizard, the storage systems remain in the group and you can use that group when working in other parts of the Tivoli Storage Productivity Center user interface, such as in reports. When you select the Subsystem Standard Group option, the following actions occur: v Tivoli Storage Productivity Center automatically includes the DS8000 in the probe schedule to which the monitoring group is associated. For example, when you select Subsystem Standard Group, the DS8000 is included in the Subsystem Standard Probe schedule. The Subsystem Standard Probe schedule runs two times per week on Monday and Wednesday at 1:00 am. v Tivoli Storage Productivity Center applies a set of alert conditions to the DS8000 and the other storage systems in the monitoring group. When any of these conditions are detected during data collection, an alert is triggered. The group that you select determines the alerts that are associated with the storage systems. For example, if you select Subsystem Standard Group, 18 alert conditions are automatically checked for the storage systems. The pane below the Select monitoring group field shows information about the group or template that you selected. To learn more about monitoring groups, their associated alerts and schedules, and the conditions that trigger alerts, go to the IBM Tivoli Storage Productivity Center Information Center at http:// publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search for alerts and schedules associated with monitoring groups and templates. Also search for triggering conditions for alerts. c. Click Next. 11. From the Review user selections page, review the configuration choices that you made for the DS8000 by using the Configure Devices wizard: v The list of devices that you are adding. v The name of the monitoring group that you selected. This value is not displayed if you selected a template. v The name of the probe schedule that is created based on the template you selected. This value is not displayed if you selected a monitoring group. v Information about the probe schedule created for a template. v The names of the alerts that are created based on the template you selected. This value is not displayed if you selected a monitoring group. To change your configuration choices, click Back and repeat step 10.
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12. Click Next to commit your configuration choices and to complete the configuration. The View results page is displayed. It includes the following information: v A list of the actions performed by the wizard. The page displays a row for the successful actions. If the configuration failed, a row is displayed for each failed action. For example, if the wizard expects to assign a specific alert to five devices, but the operation only succeeds for the three of the devices, this page displays one row for the successful actions and two rows each failed actions. v Error messages for any failed actions. To resolve the error, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for the message identifier. 13. Click Finish to close the Configure Devices wizard.
Running a probe job to collect DS8000 data

Use these steps to run an IBM Tivoli Storage Productivity Center probe job to collect data about IBM System Storage DS8000. Tip: Probe jobs can take a long time depending on how many volumes and logical unit numbers (LUNs) your storage system has. 1. From the View results page, click Finish to close the wizard and start a probe of the DS8000 server that you configured. To view the status of the probe, from the Job History window click View Job History. The Job Management panel is displayed. Use the Job Management panel to view and manage all schedules, runs, and jobs that are related to the storage devices which Tivoli Storage Productivity Center monitors. Also, if your devices are not fully monitored (that is, not included in all data collection schedules that are available to the licensed edition of Tivoli Storage Productivity Center that is installed), take advantage of the Job Management - Recommendations window. Messages in the window indicate actions that you can take to more fully use Tivoli Storage Productivity Center to monitor your devices. For details about the Job Management panel, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search for Managing schedules, jobs, and runs and Job Management - Recommendations. 2. Wait for the probe job to complete. When the probe is finished, Tivoli Storage Productivity Center adds a row for the probe in both tables of the Job Management panel. If the probe was successful: v In the Schedules table, Success is displayed the Last Run Status column. It is accompanied by a green status indicator. v In the Jobs for Selected Schedule table, the probe job is displayed in the Run column. It is accompanied by a green status indicator. The data that results from a probe is stored in the Tivoli Storage Productivity Center database repository. You can use the data to generate reports, including Asset, Data Source, and Storage Subsystem reports. To learn how to generate reports from the data, go to Accessing reports about storage resources on page 81. If the probe failed: v In the Schedules table, Failed is displayed in the Last Run Status column. It is accompanied by a red status indicator.
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v In the Jobs for Selected Schedule table, the probe job is displayed in the Run column. It is accompanied by a red status indicator. Expand the entry and view the information in the Status column to learn more about the failure.
Accessing the DS8000 GUI through Tivoli Storage Productivity Center

Use these steps to start IBM System Storage DS8000 Storage Manager, which is the graphical user interface (GUI) for IBM System Storage DS8000, from IBM Tivoli Storage Productivity Center. 1. On the toolbar, click Element Management and wait for the Configuration Utility window to open. 2. In the DS8000 Element Manager section, click the DS8000 server that you want to monitor and locate the Select Action field. Click the arrow and select Launch Default Element Manager. 3. The GUI8333E window is displayed with the message Failed to log in to DS8000 Element manager. Enter valid Username and password. Click OK. 4. In the Modify Element Manager window, type the user name and password of the DS8000 server that you configured to Tivoli Storage Productivity Center. Click Save. The Configuration Utility window opens, followed by a Security Alert page. 5. To the question in the Security Alert page Do you want to proceed? click Yes. The GUI for the IBM System Storage DS8000 Storage Manager opens for you to manage the DS8000 storage system. The GUI is also known as the DS8000 element manager.
Completing the configuration

Use these steps to complete the configuration of IBM System Storage Productivity Center for IBM System Storage DS8000. 1. Activate the Windows license. If you did not check Automatically activate Windows when I am online option during the IBM System Storage Productivity Center installation or you do not have SSPC Internet connectivity, you must activate the license for Windows using these steps. If the Automatically activate Windows when I am online option was enabled, skip this step. Important: From the first time you start the SSPC server, you have 30 days to activate the Windows license and complete the Windows setup. If you exceed the 30-day time limit, you cannot use Windows until you activate the license. a. From the Windows desktop, click Start. Right-click Computer and select Properties. b. At the System panel, click Activate Windows now and follow the instructions to activate Windows using the phone. 2. Optional: Subscribe to the Tivoli Storage Productivity Center support website to receive information about important technical notes, flashes, and Authorized Problem Analysis Report (APAR) information. a. Go to http://www.ibm.com/support/entry/portal/Overview/Software/ Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging
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into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. The Support overview window opens. b. From the Notifications pane, click My Notifications. c. From the Sign in window, enter your IBM ID and password, and click Submit. d. From the My notifications window, click Subscribe > Tivoli. e. In the resulting window, click to select the check box beside Tivoli Storage Productivity Center Basic Edition. f. Click Continue. g. In the resulting window, enter the appropriate information in the fields and click Submit to create your subscription. Related links Learn more about configuring Tivoli Storage Productivity Center from these links in the IBM Tivoli Storage Productivity Center Information Center: Configure Devices Describes how to use the Configure Devices wizard to set up storage devices for monitoring by IBM Tivoli Storage Productivity Center. The wizard guides you through the steps for adding a device as a data source, running a discovery, including devices in groups, specifying alerts, and setting up data collection schedules. Configure storage subsystems Provides details about using the Configure Devices wizard specifically to set up storage subsystems for monitoring by Tivoli Storage Productivity Center. Storage subsystems that you configure in the wizard are automatically included in probe schedules and associated with alert conditions. Configure storage subsystem connections page Describes and lists the connection properties for the storage subsystems and CIMOMs that you configure when you use the Configure Devices wizard to set up devices for monitoring by Tivoli Storage Productivity Center. Adding a CIM agent manually Tells how to manually add a Common Information Model (CIM) agent so that Tivoli Storage Productivity Center can communicate with supported storage subsystems. Managing schedules, jobs, and runs Gives information about how to use the Job Management panel to view and manage the schedules, runs, and jobs that are related to storage devices that are monitored by Tivoli Storage Productivity Center. Job Management - Recommendations Describes how to view recommendations for storage devices that are not fully monitored by IBM Tivoli Storage Productivity Center. Alerts and schedules associated with monitoring groups and templates Provides information about alerts that notify you when conditions for storage devices are detected by a data collection schedule. Includes tables that show the alerts and schedules that are associated with monitoring groups and templates. Triggering conditions for alerts Presents tables of events that trigger alerts and gives the error message identifiers for those alerts. Reporting Describes the types and categories of Tivoli Storage Productivity Center reports that provide both summary and detailed information about the storage resources in your environment.
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Chapter 5. Configuring SSPC for SAN Volume Controller or Storwize V7000

Use this procedure to configure IBM System Storage Productivity Center (SSPC) so that IBM Tivoli Storage Productivity Center can monitor and manage IBM System Storage SAN Volume Controller or IBM Storwize V7000. This procedure describes how to configure Tivoli Storage Productivity Center that is installed on an SSPC server. You can also configure Tivoli Storage Productivity Center from a remote device. For instructions, see Configuring Tivoli Storage Productivity Center from a remote system on page 95.
Before you start

This procedure makes the following assumptions: v You have SAN Volume Controller version 5.1 or later. | v You have Storwize V7000 version 6.1 or later. v You completed all steps for setting up the SSPC hardware in Chapter 3, Setting up the SSPC server, on page 37. v You add the SAN Volume Controller or Storwize V7000 cluster to Tivoli Storage Productivity Center by using the Configure Devices wizard, rather than the Configuration Utility. v You use the Subsystem Standard Group in the Configure Devices wizard when you configure Tivoli Storage Productivity Center to collect data from the SAN Volume Controller or Storwize V7000 cluster. Although you can use other monitoring groups, this procedure uses the Subsystem Standard Group. To learn how to configure Tivoli Storage Productivity Center with other monitoring groups or by using a monitoring template, see the related links in Completing the configuration on page 64. | | | | | | | | | | | | | | | |

Perform steps to prepare your web browser so that you can configure IBM System Storage Productivity Center (SSPC) for your storage system. 1. Configure your browser to allow pop-up windows with the following steps: For Firefox a. Click Tools > Options > Block Pop-Up Windows > Content. b. Clear the check mark beside Block pop-up windows, then click OK. For Internet Explorer a. Click the Internet Explorer icon on the Quick Launch toolbar. b. Click Tools > Pop-up Blocker > Turn Off Pop-up Blocker. c. If you receive a message that content was blocked because it was not signed by a valid security certificate, click the Information Bar at the top of the window and select Show blocked content. If you access SSPC by using a web browser other than Firefox or Internet Explorer, use the configuration instructions for that browser to ensure that new
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pop-up windows can automatically open when you visit a website. Also, uninstall or turn off any applications that block or suppress pop-up windows. 2. If you use Internet Explorer, add the IP address of your storage system to the list of trusted sites in the browser by using the following steps: a. Click the Internet Explorer icon located on the Quick Launch toolbar. b. From the Internet Explorer toolbar, click Tools > Internet options. c. Click the Security tab, click the Trusted sites icon and then click Sites. d. In the Add this web site to the zone field, type the IP address of your storage system. Click Add and the IP address is added to the Web sites field. Click OK. e. Click OK to exit the Internet Options window, and then close Internet Explorer.

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Configuring Tivoli Storage Productivity Center for SAN Volume Controller or Storwize V7000
After you add an IBM System Storage SAN Volume Controller or IBM Storwize V7000 cluster to IBM Tivoli Storage Productivity Center, you can run a probe job to collect SAN Volume Controller data.
Adding a SAN Volume Controller or Storwize V7000 cluster by using the Configure Devices wizard
Add an IBM System Storage SAN Volume Controller or IBM Storwize V7000 cluster to IBM Tivoli Storage Productivity Center by using the following steps. You can add multiple devices of the same type using a single session of the wizard. For example, you can add a DS8000 server, a SAN Volume Controller cluster, and storage systems that use Common Information Model (CIM) agents, by using a single session of the wizard. You cannot configure multiple devices of different types at the same time. For example, you cannot add a storage system and a fabric using a single session of the wizard. 1. From the Welcome to the IBM Tivoli Storage Productivity Center window, click Add Devices. 2. From the Select Device Type page, click Storage Subsystem and click Next. 3. From the Select Devices page, click Add and configure new storage subsystems and click Next. | 4. From the Configure Storage Subsystem Connections page, locate the Device Type field. Click the arrow to view the list of devices, then click IBM SAN
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Volume Controller/IBM Storwize V7000. Enter the following connection properties for the SAN Volume Controller or Storwize V7000 cluster: SVC Version Click the arrow and select the version of the SAN Volume Controller or Storwize V7000 cluster that you want to configure. IP address Enter the IP address or host name of the SAN Volume Controller or Storwize V7000 cluster. You can enter an IPv4 or IPv6 address, for example: v 127.0.0.1 v 2001:DB8:0:0:0:0:0:0/32 or 2001:DB8::/32 Select Key Select one of the following actions for the Secure Shell (SSH) key: v Use existing uploaded key: This selection is the default. If you select this action, the Admin Username and Admin Password fields are optional. v Upload new key: If you select this action, the Admin Username and Admin Password fields are required. Public key content is extracted from the private key that is provided in the Private SSH Key field and is uploaded to SAN Volume Controller or Storwize V7000. Admin Username If you selected Upload new key in the Select Key list, enter the name of a user who has the administrator role for the SAN Volume Controller or Storwize V7000 cluster that contains the device: v For SAN Volume Controller Version 5.0 and later, the default value for the Admin Username field is superuser. v For Storwize V7000 Version 6.1 or later, the default value for the Admin Username field is superuser. v For SAN Volume Controller Version 4.0, the default value for the Admin Username field is admin. If you selected Use existing upload key, the Admin Username field is optional. Admin Password Enter the password for the user that you entered in the Admin Username field.
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Tip: For SAN Volume Controller, the Admin Password is randomly generated when SAN Volume Controller is installed. It is the same password you use to log on to the SAN Volume Controller management GUI. For Storwize V7000, the Admin Password is passw0rd. Username Enter the name of an authorized user of the device. This field is active if you selected Upload new key in the Select Key list, and entered the user name and password of an administrator in the Admin Username and Admin Password fields.
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Restriction: The Username field applies to SAN Volume Controller Version 5.0 and later; it does not apply to SAN Volume Controller Version 4.0. Private SSH Key By default, the private key file includes a file path of ${device.conf}\tpc_svc.pem, which represents the Tivoli Storage Productivity Center default key file tpc_svc.pem. The tpc_svc.pem key file is in the conf directory where the Device server is installed. If you want to use your own key, the key file must exist on the system where you run the Tivoli Storage Productivity Center user interface. The key is uploaded to the Tivoli Storage Productivity Center server system. Use the Browse button to identify a new key. | | | | | | | | | The private SSH key must be in OpenSSH format or in PuTTY (.ppk) format that is not protected by a password. You can convert a PuTTY .ppk key that is protected by a password to OpenSSH key format by using the PuTTYgen utility. With SSPC Version 1.5, the PuTTY utility is no longer preinstalled. Convert a PuTTY .ppk key that is protected by a password to OpenSSH key format by using the following steps: a. Download and start the PuTTYgen utility. You can download PuTTY from http://www.chiark.greenend.org.uk/~sgtatham/ putty/download.html. b. Load the PuTTY .ppk file from the File menu and select Load private key. c. After loading, from the menu bar, select Conversion and select Export OpenSSH key conversion. This action saves the key in OpenSSH format. | | | | | | | | | | | | | | Important: If you upload a new key for the existing user name using Tivoli Storage Productivity Center, that new key overrides the existing key. If you have another application using that SAN Volume Controller or Storwize V7000 user name (for example Tivoli Storage Productivity Center for Replication), the application cannot log on to SAN Volume Controller or Storwize V7000 because the key associated with the user name is overwritten. If this situation occurs, create a user name specifically for Tivoli Storage Productivity Center or Tivoli Storage Productivity Center for Replication on the SAN Volume Controller or Storwize V7000 cluster. Add the SAN Volume Controller or Storwize V7000 cluster to Tivoli Storage Productivity Center for Replication by using the new user name and password. Alternatively, you can change the user name and password while the application is in the disconnected state. Passphrase (Optional) Enter the passphrase for the SSH key pair. The passphrase protects your private SSH key file. If you do not have a passphrase, leave this field blank. If you want to remove the information that you entered, click Clear. 5. Click Add. The Configure storage subsystem connections page displays a pane that shows the IP address and device type connection properties that you entered. 6. To enter connection properties for additional SAN Volume Controller or Storwize V7000 clusters, repeat steps 4 on page 59 and 5, then go to step 7 on page 62.
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If you want to remove a device, click to highlight the device that you want to remove, then click Remove. 7. When you finish entering connection properties for the SAN Volume Controller or Storwize V7000 clusters that you want to add, click Next. Tivoli Storage Productivity Center discovers and collects initial configuration data from the SAN Volume Controller or Storwize V7000 clusters. When the discovery and collection are completed, Completed successfully is displayed in the Status column. The devices that are displayed are known to Tivoli Storage Productivity Center. 8. From the Discover storage subsystems page, click Next. 9. From the Select Storage Subsystems page, click the SAN Volume Controller or Storwize V7000 cluster that you want to add to Tivoli Storage Productivity Center. Important: Any storage systems that you added in previous steps are automatically selected. Clear storage systems that you do not want to add. Click Next. 10. In the Specify data collection page, indicate how you want Tivoli Storage Productivity Center to collect data from the SAN Volume Controller or Storwize V7000 cluster. Perform the following steps: a. In the field Use a monitoring group or template, click the arrow and select monitoring group. When you include the SAN Volume Controller or Storwize V7000 cluster in a monitoring group, Tivoli Storage Productivity Center manages the cluster and a collection of other storage systems in the same manner. b. In the field Select monitoring group, click the arrow and select Subsystem Standard Group. Each monitoring group is associated with an existing probe schedule and set of alerts. When you select a monitoring group, its data collection schedule and alerts are automatically applied to the SAN Volume Controller or Storwize V7000 cluster and all storage systems that you are adding. After you complete the wizard, the storage systems remain in the group and you can use that group when working in other parts of the Tivoli Storage Productivity Center user interface, such as in reports. v When you select Subsystem Standard Group, the following actions occur: Tivoli Storage Productivity Center automatically includes the SAN Volume Controller or Storwize V7000 cluster in the probe schedule to which the monitoring group is associated. For example, when you select Subsystem Standard Group, the SAN Volume Controller or Storwize V7000 cluster is included in the Subsystem Standard Probe schedule. The Subsystem Standard Probe schedule runs two times per week on Monday and Wednesday at 1:00 am. Tivoli Storage Productivity Center applies a set of alert conditions to the SAN Volume Controller or Storwize V7000 cluster and the other storage systems in the monitoring group. When any of these conditions are detected during data collection, an alert is triggered. The group that you select determines the alerts that are associated with the storage systems. For example, if you select Subsystem Standard Group, 18 alert conditions are automatically checked for the storage systems.
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The pane below the Select monitoring group field shows information about the group or template that you selected. To learn more about monitoring groups, their associated alerts and schedules, and the conditions that trigger alerts, go to the IBM Tivoli Storage Productivity Center Information Center at http:// publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search for alerts and schedules associated with monitoring groups and templates. Also search for triggering conditions for alerts. c. Click Next. 11. From the Review user selections page, review the configuration choices that you made for the SAN Volume Controller or Storwize V7000 cluster by using the Configure Devices wizard: v The list of devices that you are adding. v The name of the monitoring group that you selected. This value is not displayed if you selected a template. v The name of the probe schedule that is created based on the template you selected. This value is not displayed if you selected a monitoring group. v Information about the probe schedule created for a template. v The names of the alerts that are created based on the template you selected. This value is not displayed if you selected a monitoring group. To change your configuration choices, click Back and repeat step 10 on page 62. 12. Click Next to commit your configuration choices and to complete the configuration. The View results page is displayed. It includes the following information: v A list of the actions performed by the wizard. The page displays a row for the successful actions. If the configuration failed, a row is displayed for each failed action. For example, if the wizard expects to assign a specific alert to five devices, but the operation only succeeds for the three of the devices, this page displays one row for the successful actions and two rows each failed actions. v Error messages for any failed actions. To resolve the error, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for the message identifier. 13. Click Finish to close the Configure Devices wizard.
Running a probe job to collect SAN Volume Controller or Storwize V7000 data
Use these steps to run an IBM Tivoli Storage Productivity Center probe job to collect data about IBM System Storage SAN Volume Controller or IBM Storwize V7000. Tip: Probe jobs can take a long time depending on how many VDisks and MDisks your storage system has. 1. From the View results page, click Finish to close the wizard and start a probe of the SAN Volume Controller or Storwize V7000 server that you configured. To view the status of the probe, from the Job History window click View Job History. The Job Management panel is displayed. Use the Job Management panel to view and manage all schedules, runs, and jobs that are related to the storage devices which Tivoli Storage Productivity
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Center monitors. Also, if your devices are not fully monitored (that is, not included in all data collection schedules that are available to the licensed edition of Tivoli Storage Productivity Center that is installed), take advantage of the Job Management - Recommendations window. Messages in the window indicate actions that you can take to more fully use Tivoli Storage Productivity Center to monitor your devices. For details about the Job Management panel, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search for Managing schedules, jobs, and runs and Job Management - Recommendations. 2. Wait for the probe job to complete. When the probe is finished, Tivoli Storage Productivity Center adds a row for the probe in both tables of the Job Management panel. If the probe was successful: v In the Schedules table, Success is displayed the Last Run Status column. It is accompanied by a green status indicator. v In the Jobs for Selected Schedule table, the probe job is displayed in the Run column. It is accompanied by a green status indicator. The data that results from a probe is stored in the Tivoli Storage Productivity Center database repository. You can use the data to generate reports, including Asset, Data Source, and Storage Subsystem reports. To learn how to generate reports from the data, go to Accessing reports about storage resources on page 81. If the probe failed: v In the Schedules table, Failed is displayed in the Last Run Status column. It is accompanied by a red status indicator. v In the Jobs for Selected Schedule table, the probe job is displayed in the Run column. It is accompanied by a red status indicator. Expand the entry and view the information in the Status column to learn more about the failure.

Use these steps to complete the configuration of IBM Tivoli Storage Productivity Center for IBM System Storage SAN Volume Controller or IBM Storwize V7000. 1. Activate the Windows license. If you did not check Automatically activate Windows when I am online option during the IBM System Storage Productivity Center installation or you do not have SSPC Internet connectivity, you must activate the license for Windows using these steps. If the Automatically activate Windows when I am online option was enabled, skip this step. Important: From the first time you start the SSPC server, you have 30 days to activate the Windows license and complete the Windows setup. If you exceed the 30-day time limit, you cannot use Windows until you activate the license. a. From the Windows desktop, click Start. Right-click Computer and select Properties. b. At the System panel, click Activate Windows now and follow the instructions to activate Windows using the phone. 2. Optional: Subscribe to the Tivoli Storage Productivity Center support website to receive information about important technical notes, flashes, and Authorized Problem Analysis Report (APAR) information.
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a. Go to http://www.ibm.com/support/entry/portal/Overview/Software/ Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. The Support overview window opens. b. From the Notifications pane, click My Notifications. c. From the Sign in window, enter your IBM ID and password, and click Submit. d. From the My notifications window, click Subscribe > Tivoli. e. In the resulting window, click to select the check box beside Tivoli Storage Productivity Center Basic Edition. f. Click Continue. g. In the resulting window, enter the appropriate information in the fields and click Submit to create your subscription. Related links Learn more about configuring Tivoli Storage Productivity Center from these links in the IBM Tivoli Storage Productivity Center Information Center: Configure Devices Describes how to use the Configure Devices wizard to set up storage devices for monitoring by IBM Tivoli Storage Productivity Center. The wizard guides you through the steps for adding a device as a data source, running a discovery, including devices in groups, specifying alerts, and setting up data collection schedules. Configure storage subsystems Provides details about using the Configure Devices wizard specifically to set up storage systems for monitoring by Tivoli Storage Productivity Center. Storage systems that you configure in the wizard are automatically included in probe schedules and associated with alert conditions. Configure storage subsystem connections page Describes and lists the connection properties for the storage systems and Common Information Model Object Managers (CIMOMs) that you configure when you use the Configure Devices wizard to set up devices for monitoring by Tivoli Storage Productivity Center. Adding a CIM agent manually Describes how to manually add a Common Information Model (CIM) agent so that Tivoli Storage Productivity Center can communicate with supported storage systems. Managing schedules, jobs, and runs Supplies information about how to use the Job Management panel to view and manage the schedules, runs, and jobs that are related to storage devices that are monitored by Tivoli Storage Productivity Center. Job Management - Recommendations Describes how to view recommendations for storage devices that are not fully monitored by IBM Tivoli Storage Productivity Center. Alerts and schedules associated with monitoring groups and templates Provides information about alerts that notify you when conditions for storage devices are detected by a data collection schedule. The information includes tables that show the alerts and schedules that are associated with monitoring groups and templates. Triggering conditions for alerts Presents tables of events that trigger alerts and gives the error message identifiers for those alerts.
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Reporting Describes the types and categories of Tivoli Storage Productivity Center reports that provide both summary and detailed information about the storage resources in your environment.
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Chapter 6. Configuring SSPC for DS3000, DS4000, and DS5000

Use this procedure to configure IBM System Storage Productivity Center (SSPC) so that IBM Tivoli Storage Productivity Center can monitor and manage IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000. This procedure describes how to configure Tivoli Storage Productivity Center that is installed on an SSPC server. You can also configure Tivoli Storage Productivity Center from a remote device. For instructions, see Configuring Tivoli Storage Productivity Center from a remote system on page 95. SSPC is preinstalled with the IBM Java Version 6 package that enables IBM DS Storage Manager launch-in-context capabilities. If you install DS Storage Manager on SSPC, you do not have to download IBM Java Version 6. If you install DS Storage Manager on a remote host (a system that does not have SSPC installed), you must have the Tivoli Storage Productivity Center GUI and IBM Java Version 6 installed on the remote host. You can download and install the DS Storage Manager GUI from the Tivoli Storage Productivity Center GUI.
Before you start

This procedure assumes the following conditions: v You completed all steps for setting up the SSPC hardware in Chapter 3, Setting up the SSPC server, on page 37. v You add the DS3000, DS4000, or DS5000 server to Tivoli Storage Productivity Center by using the Configure Devices wizard, rather than the Configuration Utility. v You use the Subsystem Standard Group in the Configure Devices wizard when you configure Tivoli Storage Productivity Center to collect data from the DS3000, DS4000, or DS5000 server. Although you can use other monitoring groups, this procedure uses the Subsystem Standard Group. To learn how to configure Tivoli Storage Productivity Center with other monitoring groups or by using a monitoring template, see the related links in Completing the configuration on page 74. | | | | | | | | | | |

Perform steps to prepare your web browser so that you can configure IBM System Storage Productivity Center (SSPC) for your storage system. 1. Configure your browser to allow pop-up windows with the following steps: For Firefox a. Click Tools > Options > Block Pop-Up Windows > Content. b. Clear the check mark beside Block pop-up windows, then click OK. For Internet Explorer a. Click the Internet Explorer icon on the Quick Launch toolbar. b. Click Tools > Pop-up Blocker > Turn Off Pop-up Blocker.
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c. If you receive a message that content was blocked because it was not signed by a valid security certificate, click the Information Bar at the top of the window and select Show blocked content. If you access SSPC by using a web browser other than Firefox or Internet Explorer, use the configuration instructions for that browser to ensure that new pop-up windows can automatically open when you visit a website. Also, uninstall or turn off any applications that block or suppress pop-up windows. 2. If you use Internet Explorer, add the IP address of your storage system to the list of trusted sites in the browser by using the following steps: a. b. c. d. Click the Internet Explorer icon located on the Quick Launch toolbar. From the Internet Explorer toolbar, click Tools > Internet options. Click the Security tab, click the Trusted sites icon and then click Sites. In the Add this web site to the zone field, type the IP address of your storage system. Click Add and the IP address is added to the Web sites field. Click OK.
e. Click OK to exit the Internet Options window, and then close Internet Explorer.

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Configuring Tivoli Storage Productivity Center for DS3000, DS4000, or DS5000

After you add a IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000 server to IBM Tivoli Storage Productivity Center, you can run a probe job to collect data from the server. You can also access the graphical user interface (GUI) of the server.
Adding a DS3000, DS4000, or DS5000 server by using the Configure Devices wizard
Add an IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000 server to IBM Tivoli Storage Productivity Center by using the following steps. You can add multiple devices of the same type using a single session of the wizard. For example, you can add a DS8000 server, IBM System Storage SAN Volume Controller, and storage systems that use Common Information Model (CIM) agents by using a single session of the wizard. You cannot configure multiple devices of different types at the same time. For example, you cannot add a storage system and a fabric using a single session of the wizard. 1. From the Welcome to the IBM Tivoli Storage Productivity Center window, click Add Devices. 2. From the Select Device Type page, click Storage Subsystem and click Next. 3. From the Select devices page, click Add and configure new storage subsystems and click Next.
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4. From the Configure storage subsystem connections page, locate the Device Type field. Click the arrow to view the list of devices, then click other. Enter the following connection properties to add the CIM agent (CIMOM) for the DS3000, DS4000, or DS5000 storage system: Host The host name of the computer on which the CIMOM is installed. For element managers, you can enter a host name, IPv4 address, or IPv6 address, depending on what is supported in your environment: v Enter an IPv4 address. For example: 127.0.0.1 v Enter an IPv6 address. For example: 2001:DB8:0:0:0:0:0:0/32 or 2001:DB8::/32 You can enter an IPv6 address for a CIMOM if the computer where IBM Tivoli Storage Productivity Center is installed is IPv6 or dual stack (IPv4 and IPv6) enabled.
Protocol The version of the cim-xml protocol. The value can be http or https. Port The port on which the CIMOM is listening. By default this port is 5989 for a secure connection and 5988 for an unsecured connection. For more information about available ports, see the documentation for the SMI-S CIM provider.
Interoperability Namespace By using the interoperability namespace within the CIMOM, you can access the CIM Interop Schema (including the class instances of the Server Profile). From the schema, you can determine how Tivoli Storage Productivity Center interacts with the CIMOM when retrieving information. To determine the default namespaces for CIM agents for storage systems, go to http://www-01.ibm.com/support/docview.wss?rs=40 &context=SSBSEX&q1=subsystem&uid=swg21384734&loc=en_US &cs=utf-8&lang=en. Click Product Support Matrix and open the file to view a list of vendors, providers, and interoperability namespaces. To ensure that you use the most current namespaces, review the documentation of the SMI-S CIM provider or contact the vendor of the storage system. Username The user name that is used for authentication, if required by the CIMOM. Password The password, if required by the CIMOM. Display Name The name of the CIMOM, as specified by the CIMOM provider, to be displayed in the Tivoli Storage Productivity Center interface. Description An optional description of the CIMOM. This description can be any combination of alphanumeric characters. If you want to remove the information that you entered, click Clear. 5. Click Add. The Configure storage subsystem connections page displays the connection properties that you entered. 6. To enter connection properties for additional DS3000, DS4000, or DS5000 servers, repeat steps 4 and 5, then go to step 7 on page 71.
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If you want to remove a device, click to highlight the device that you want to remove, then click Remove. 7. When you finish entering connection properties for the DS3000, DS4000, or DS5000 servers that you want to add, click Next. Tivoli Storage Productivity Center discovers the servers and collects initial configuration data from them. When the discovery and collection are completed, Completed successfully is displayed in the Status column. The devices that are displayed are known to Tivoli Storage Productivity Center. 8. From the Discover storage subsystems page, click Next. 9. From the Select Storage Subsystems page, click the DS3000, DS4000, or DS5000 server that you want to add to Tivoli Storage Productivity Center. Important: Any storage systems that you added in previous steps are automatically selected. Clear storage systems that you do not want to add. Click Next. 10. In the Specify data collection page, indicate how you want Tivoli Storage Productivity Center to collect data from the DS3000, DS4000, or DS5000 server. Perform the following steps:. a. In the field Use a monitoring group or template, click the arrow and select monitoring group. When you include the DS3000, DS4000, or DS5000 server in a monitoring group, Tivoli Storage Productivity Center manages the server and a collection of other storage systems in the same manner. b. In the field Select monitoring group, click the arrow and select Subsystem Standard Group. Each monitoring group is associated with an existing probe schedule and set of alerts. When you select a monitoring group, its data collection schedule and alerts are automatically applied to the DS3000, DS4000, or DS5000 server and all storage systems that you are adding. After you complete the wizard, the storage systems remain in the group and you can use that group when working in other parts of the Tivoli Storage Productivity Center user interface, such as in reports. v When you select Subsystem Standard Group, the following actions occur: Tivoli Storage Productivity Center automatically includes the DS3000, DS4000, or DS5000 in the probe schedule to which the monitoring group is associated. For example, when you select Subsystem Standard Group, the DS3000, DS4000, or DS5000 is included in the Subsystem Standard Probe schedule. The Subsystem Standard Probe schedule runs two times per week on Monday and Wednesday at 1:00 am. Tivoli Storage Productivity Center applies a set of alert conditions to the DS3000, DS4000, or DS5000 and the other storage systems in the monitoring group. When any of these conditions are detected during data collection, an alert is triggered. The group that you select determines the alerts that are associated with the storage systems. For example, if you select Subsystem Standard Group, 18 alert conditions are automatically checked for the storage systems. The pane below the Select monitoring group field shows information about the group or template that you selected. To learn more about monitoring groups, their associated alerts and schedules, and the conditions that trigger alerts, go to the IBM Tivoli
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Storage Productivity Center Information Center at http:// publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search for alerts and schedules associated with monitoring groups and templates. Also search for triggering conditions for alerts. c. Click Next. 11. From the Review user selections page, review the configuration choices that you have made for the DS3000, DS4000, or DS5000 by using the Configure Devices wizard: v The list of devices that you are adding. v The name of the monitoring group that you selected. This value is not displayed if you selected a template. v The name of the probe schedule that is created based on the template you selected. This value is not displayed if you selected a monitoring group. v Information about the probe schedule created for a template. v The names of the alerts that are created based on the template you selected. This value is not displayed if you selected a monitoring group. To change your configuration choices, click Back and repeat step 10 on page 71. 12. Click Next to commit your configuration choices and to complete the configuration. The View results page is displayed. It includes the following information: v A list of the actions performed by the wizard. The page displays a row for the successful actions. If the configuration failed, a row is displayed for each failed action. For example, if the wizard expects to assign a specific alert to five devices, but the operation only succeeds for the three of the devices, this page displays one row for the successful actions and two rows each failed actions. v Error messages for any failed actions. To resolve the error, see the IBM Tivoli Storage Productivity Center Messages guide. 13. Click Finish to close the Configure Devices wizard.
Running a probe job to collect DS3000, DS4000, or DS5000 data

Use these steps to run an IBM Tivoli Storage Productivity Center probe job to collect data about IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000. Tip: Probe jobs can take a long time depending on how many volumes and logical unit numbers (LUNs) your storage system has. 1. From the View results page, click Finish to close the wizard and start a probe of the DS3000, DS4000, or DS5000 server that you configured. To view the status of the probe, from the Job History window click View Job History. The Job Management panel is displayed. Use the Job Management panel to view and manage all schedules, runs, and jobs that are related to the storage devices which Tivoli Storage Productivity Center monitors. Also, if your devices are not fully monitored (that is, not included in all data collection schedules that are available to the licensed edition of Tivoli Storage Productivity Center that is installed), take advantage of the Job Management - Recommendations window. Messages in the window indicate actions that you can take to more fully use Tivoli Storage Productivity Center to monitor your devices. For details about the Job Management panel, go to the IBM Tivoli Storage Productivity Center Information Center at
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http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search for Managing schedules, jobs, and runs and Job Management - Recommendations. 2. Wait for the probe job to complete. When the probe is finished, Tivoli Storage Productivity Center adds a row for the probe in both tables of the Job Management panel. If the probe was successful: v In the Schedules table, Success is displayed the Last Run Status column. It is accompanied by a green status indicator. v In the Jobs for Selected Schedule table, the probe job is displayed in the Run column. It is accompanied by a green status indicator. The data that results from a probe is stored in the Tivoli Storage Productivity Center database repository. You can use the data to generate reports, including Asset, Data Source, and Storage Subsystem reports. To learn how to generate reports from the data, go to Accessing reports about storage resources on page 81. If the probe failed: v In the Schedules table, Failed is displayed in the Last Run Status column. It is accompanied by a red status indicator. v In the Jobs for Selected Schedule table, the probe job is displayed in the Run column. It is accompanied by a red status indicator. Expand the entry and view the information in the Status column to learn more about the failure.
Accessing the DS3000, DS4000, or DS5000 GUI through Tivoli Storage Productivity Center
Use these steps to download and access IBM System Storage DS Storage Manager (the GUI for IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000) so that IBM Tivoli Storage Productivity Center can communicate with these storage systems. To download the DS Storage Manager, perform these instructions: 1. From the Tivoli Storage Productivity Center navigation tree, perform these steps: a. Expand IBM Tivoli Storage Productivity Center > Topology > Storage. b. In the right pane, expand the system icon. | | c. Right-click the DS3000, DS4000, or DS5000 icon and click DS4000 Storage Manager (For firmware release 7.60 or later, click Subsystem and select any subsystem action, such as Create Volume). 2. On the Security Alert page, you are prompted with the message Do you want to proceed? Click Yes. 3. On the Warning - Security window, you are prompted with the message Do you want to run the application? Click Run. 4. The IBM System Storage DS Storage Manager 10 - License Agreement window opens. Read the terms of the license agreement and click OK. If you do not accept the license agreement, the application is not installed. From the Initial Setup Tasks panel, configure your DS3000, DS4000, or DS5000 storage system.
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Use these steps to complete the configuration of IBM System Storage Productivity Center (SSPC) for IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000. 1. Activate the Windows license. If you did not check Automatically activate Windows when I am online option during the IBM System Storage Productivity Center installation or you do not have SSPC Internet connectivity, you must activate the license for Windows using these steps. If the Automatically activate Windows when I am online option was enabled, skip this step. Important: From the first time you start the SSPC server, you have 30 days to activate the Windows license and complete the Windows setup. If you exceed the 30-day time limit, you cannot use Windows until you activate the license. a. From the Windows desktop, click Start. Right-click Computer and select Properties. b. At the System panel, click Activate Windows now and follow the instructions to activate Windows using the phone. 2. Optional: Subscribe to the Tivoli Storage Productivity Center support website to receive information about important technical notes, flashes, and APAR information. | | | | a. Go to http://www.ibm.com/support/entry/portal/Overview/Software/ Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. The Support overview window opens. b. From the Notifications pane, click My Notifications. c. From the Sign in window, enter your IBM ID and password, and click Submit. d. From the My notifications window, click Subscribe > Tivoli. e. In the resulting window, click to select the check box beside Tivoli Storage Productivity Center Basic Edition. f. Click Continue. g. In the resulting window, enter the appropriate information in the fields and click Submit to create your subscription. Related links Learn more about configuring Tivoli Storage Productivity Center from these links in the IBM Tivoli Storage Productivity Center Information Center: Configure Devices Describes how to use the Configure Devices wizard to set up storage devices for monitoring by IBM Tivoli Storage Productivity Center. The wizard guides you through the steps for adding a device as a data source, running a discovery, including devices in groups, specifying alerts, and setting up data collection schedules. Configure storage subsystems Provides details about using the Configure Devices wizard specifically to set up storage subsystems for monitoring by Tivoli Storage Productivity Center. Storage subsystems that you configure in the wizard are automatically included in probe schedules and associated with alert conditions. Configure storage subsystem connections page Describes and lists the connection properties for the storage subsystems and
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CIMOMs that you configure when you use the Configure Devices wizard to set up devices for monitoring by Tivoli Storage Productivity Center. Adding a CIM agent manually Tells how to manually add a Common Information Model (CIM) agent so that Tivoli Storage Productivity Center can communicate with supported storage subsystems. Managing schedules, jobs, and runs Gives information about how to use the Job Management panel to view and manage the schedules, runs, and jobs that are related to storage devices that are monitored by Tivoli Storage Productivity Center. Job Management - Recommendations Describes how to view recommendations for storage devices that are not fully monitored by IBM Tivoli Storage Productivity Center. Alerts and schedules associated with monitoring groups and templates Provides information about alerts that notify you when conditions for storage devices are detected by a data collection schedule. Includes tables that show the alerts and schedules that are associated with monitoring groups and templates. Triggering conditions for alerts Presents tables of events that trigger alerts and gives the error message identifiers for those alerts. Reporting Describes the types and categories of Tivoli Storage Productivity Center reports that provide both summary and detailed information about the storage resources in your environment.
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Chapter 7. Tivoli Storage Productivity Center Basic Edition

IBM System Storage Productivity Center uses IBM Tivoli Storage Productivity Center Basic Edition to perform device discovery, monitoring, and reporting functions. Tivoli Storage Productivity Center Basic Edition centralizes management of networked storage devices that implement the SNIA Storage Management Initiative Specification (SMI-S). Basic Edition supports the IBM System Storage DS family, IBM System Storage SAN Volume Controller, and IBM Storwize V7000. IBM Tivoli Storage Productivity Center Basic Edition can help reduce storage management complexity and costs, and help improve data availability using SMI-S. The procedures in this topic describe how to use the tools in IBM Tivoli Storage Productivity Center Basic Edition, such as the topology viewer and reporting.
Viewing storage systems with the topology viewer

You can use the topology viewer in IBM Tivoli Storage Productivity Center to view your storage environment. With the topology viewer, you can monitor storage-management tasks. Perform the following steps to view the environments of the storage systems that IBM System Storage Productivity Center (SSPC) manages. The steps describe how to view IBM System Storage DS8000. However, the procedure is the same for IBM System Storage SAN Volume Controller, IBM Storwize V7000, IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000. 1. Start the user interface of Tivoli Storage Productivity Center and log on. 2. Expand IBM Tivoli Storage Productivity Center in the navigation tree. 3. Click Topology > Storage. The topology viewer displays an icon for each storage system that you configured to SSPC. See Figure 11.
Figure 11. Icons that represent storage systems in the topology overview
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4. In the topology viewer, expand each icon to identify the storage system. See Figure 12.
Figure 12. Identifying the storage systems in the topology viewer. Expand icon to identify the system.
So that you can quickly check the health of a storage entity, the topology viewer associates an icon with each entity. The icon represents the following conditions. Position the cursor over the icon to view the health status for an individual entity. Normal: The storage entity is operating normally. v Warning: At least one part of the storage entity is not operating or has serious problems. Critical: The storage entity is either not operating or has serious problems. v v v Unknown: The storage entity was discovered but is not recognized by Tivoli Storage Productivity Center. Missing: The storage entity was previously discovered by Tivoli Storage Productivity Center, but was not detected in the most recent discovery.
To learn more about the health of an individual entity or group of entities, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Checking the status of entities and groups. 5. In the topology viewer, double-click the DS8000 icon. The Device pane is displayed with the number of disks, pools, volumes, and mapped disks for that DS8000 device. See Figure 13 on page 79.
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Figure 13. Storage system environment for DS8000
6. Expand Device to view the number of disks, pools, and volumes in each extent pool. An extent is a continuous space on a disk or direct-access storage volume that is occupied by or reserved for a particular data set, data space, or file. An extent pool is a group of extents. See Figure 14.
Figure 14. Number of disks, pools, and volumes in each extent pool
7. Expand Disk, Pool, Volume, or Correlated Disks to see the individual disks, pools, volumes, or correlated disks, and their names. Each name is located below the icon of the disk, pool, volume, or correlated disk. See Figure 15 on page 80.
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Figure 15. Individual disks, pools, volumes, and correlated disks in the storage environment for the selected DS8000
8. Double-click a disk or volume to see its relationship to the storage pools. A storage pool is an aggregation of storage resources on a storage area network (SAN) that have been set aside for a particular purpose. Tivoli Storage Productivity Center indicates the relationship between the disk or volume and its storage pool by a line from the disk or volume to the pool of which it is a part. See Figure 16.click_individual_disk.jpg
Figure 16. Relationship of a disk or volume to a storage pool. The relationship is indicated by a line between the disk or volume and the storage pool.
9. To prepare a report about the volumes in the storage system, use these steps: a. Expand Disk Manager in the navigation tree. b. Click Reporting > Storage Subsystems > Volumes > By Storage Subsystem. The Report Filter Specifications window opens. c. If they are not in the Included Columns pane, move the columns that you want to display in the report from the Available Columns pane to the
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Included Columns pane. Click Generate Report. See Figure 17.
Figure 17. Generating a report about the environment of the storage system
Accessing reports about storage resources

IBM System Storage Productivity Center uses the functionality of IBM Tivoli Storage Productivity Center to provide reports about storage resources. These reports are organized into different types and categories to provide both summary and detailed information about the storage resources in your environment. Data that appears in reports is based on statistical information accumulated by data collection jobs and stored in the database repository. You can select the specific systems, storage subsystems, switches, clusters, and disks upon which you want to report. Reports are organized into report types and categories, which can be expanded in the navigation tree to reveal additional subcategories of reporting. Some reports are also accessible through the topology viewer. v Reporting types: system reports, user ID reports, user-defined online reports v Report categories: asset, Tivoli Storage Productivity Center-wide storage space (capacity), monitored computer storage space, storage subsystem, tape library, data source Table 21 on page 82 describes the reports that apply to IBM Tivoli Storage Productivity Center Basic Edition. Use this table to determine which reports are most useful to you and which data collection jobs to run for those reports. To learn more about reports, including how to generate and view them, see the chapter about reporting in the IBM Tivoli Storage Productivity Center User's Guide. Or go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp, and in the left navigation pane click Reporting.
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Table 21. Reports available for IBM Tivoli Storage Productivity Center Basic Edition Report Category Asset reports Description View itemized statistics about your storage resources in a hierarchy that lets you see the resources in greater detail. Location: These reports are available in the following locations on the navigation tree: v IBM Tivoli Storage Productivity Center > Reporting > My Reports (if you save the definition of an online report it appears in this location) v Data Manager > Reporting > Asset TPC-wide storage space Identify how much storage space is used and unused on the disks in your environment. Location: These reports are available in the following locations on the navigation tree: v IBM Tivoli Storage Productivity Center > Reporting > My Reports (if you save the definition of an online report it appears in this location) v Data Manager > Reporting > TPC-wide Storage Space Example: Identify how much storage space is being used on the disks within your environment, and how much unused storage space is available. Monitored computer storage Use these host-based reports to view the data that space is collected by probes for computers, network-attached storage, and hypervisors. These reports contain detailed information about the consumption of computer storage space and enable you to relate that space back to external or internal storage without counting shared space multiple times. Location: These reports are available in the following locations on the navigation tree: v IBM Tivoli Storage Productivity Center > Reporting > My Reports (if you save the definition of an online report it appears in this location) v Data Manager > Reporting > Monitored Computer Storage Space Probes Probes What data collection job should I run for this report? Probes, Discovery
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Table 21. Reports available for IBM Tivoli Storage Productivity Center Basic Edition (continued) Report Category Storage subsystem reports Description View storage capacity for a computer, storage subsystem, volume, array site, rank, and disk. These reports also enable you to view the relationships among the components of a storage subsystem. Location: v Disk Manager > Reporting > Storage Subsystems v IBM Tivoli Storage Productivity Center > Reporting > My Reports (if you save the definition of an online report it appears in this location) Example: View the relationships among the components of a storage subsystem and the storage capacity for a computer, storage subsystem, volume, array site, rank, and disk. Data source reports Use data source reports to view detailed information about the agents from which Tivoli Storage Productivity Center collects information about storage resources. Data sources include CIMOM agents, Data agents, Fabric agents, VMWare, and subordinate Tivoli Storage Productivity Center servers. Location: IBM Tivoli Storage Productivity Center > Reporting > Data Source Reports Example: View detailed information about the CIM Agents that have been added to Tivoli Storage Productivity Center as data sources. These reports are available for data sources that have been associated with Tivoli Storage Productivity Center. What data collection job should I run for this report? Probes
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Chapter 8. Configuring SSPC to copy data with Tivoli Storage Productivity Center for Replication
Configure IBM System Storage Productivity Center (SSPC) so that you can use an IBM Tivoli Storage Productivity Center for Replication FlashCopy session to copy data from a source volume to one or more target volumes. The Tivoli Storage Productivity Center for Replication FlashCopy function is included in the license for IBM Tivoli Storage Productivity Center Basic Edition that comes with SSPC. Before you can create and start a FlashCopy session, you must configure SSPC to use Tivoli Storage Productivity Center for Replication with the steps in this topic. FlashCopy replication creates a point-in-time copy in which the target volume contains a copy of the data that was on the source volume when you established the FlashCopy session. The point-in-time copy is useful when you want an instant capture of data. Scenario for using FlashCopy illustrates how the point-in-time function of FlashCopy can be used.
Scenario for using FlashCopy

Jane uses FlashCopy to make a point-in-time copy of the customer data in existing international accounts. Every night, the servers at the bank perform batch processing. Jane uses FlashCopy to create checkpoint restarts for the batch processing if the batch processing fails. A checkpoint restart is a process that resumes a job at a checkpoint within the job step that caused abnormal termination. In her batch processing, the first step is to balance all international accounts, with a FlashCopy taken of the resulting data. The second step is to process the international disbursements. If the second step fails, Jane can use the FlashCopy that she made of the first step to repeat the second step, instead of beginning the entire process again. Jane also writes a command-line interface (CLI) script that initiates a FlashCopy session every night at 11:59 PM, and another script that quiesces the database. She backs up this data on tape on her target storage system, and then sends the tape to a data facility in Oregon for storage. Requirement: To use FlashCopy, DS8000 users must purchase a hardware feature code. The type of feature code required is based on terabyte usage. For information, contact your IBM software sales representative.
Before you start

The main steps for configuring SSPC to perform Tivoli Storage Productivity Center for Replication FlashCopy sessions are: 1. If you use an Internet Explorer browser, add the IP address for Tivoli Storage Productivity Center for Replication to the trusted zone in Internet Explorer. 2. Start the GUI for Tivoli Storage Productivity Center for Replication. 3. Create a FlashCopy session and add copy sets. 4. Activate Windows license. 5. Subscribe to technical support websites. 6. (Optional) Purchase and upgrade to IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity, IBM Tivoli Storage Productivity
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Center for Replication Three Site Business Continuity, or the 60-day try-and-buy version of Tivoli Storage Productivity Center for Replication Two Site Business Continuity.
Adding the IP address to the trusted zone

| If you use an Internet Explorer browser, before IBM System Storage Productivity Center (SSPC) can use IBM Tivoli Storage Productivity Center for Replication you must add the internet protocol (IP) address for Tivoli Storage Productivity Center for Replication to the trusted zone and enable JavaScript. To add the IP address of Tivoli Storage Productivity Center for Replication to the trusted zone and to enable JavaScript, follow these steps: 1. Open Internet Explorer by double-clicking the Internet Explorer icon on the desktop. 2. Click Tools > Internet options. 3. Click the Security tab, then click Trusted sites > Sites. 4. Type the IP address into the Add this web site to the zone field. Click Add. The IP address is added to the Web sites field. 5. Click Close. 6. Click the Security tab again, then click Custom level. 7. Scroll down to Scripting > Active scripting and click Enable. 8. Click OK. 9. At the prompt Are you sure you want to change the settings for this zone? click Yes. 10. Click OK. 11. If a web page (which did not work without JavaScript) remains open inside Internet Explorer, press F5 on your keyboard to reload it. 12. Click OK to exit the Internet Options window. 13. Close Internet Explorer.
Starting the GUI for Tivoli Storage Productivity Center for Replication
To configure IBM System Storage Productivity Center (SSPC) for IBM Tivoli Storage Productivity Center for Replication, start the graphical user interface (GUI) for Tivoli Storage Productivity Center for Replication. Follow these steps: 1. Start the GUI by using one of the following steps: | | | | | | v From the SSPC desktop, click the TPC for Replication icon. v If you are connecting from a remote location, open a browser and type https://fully qualified host name:3443/CSM, where fully qualified host name is the fully qualified host name of the SSPC server. A fully qualified host name is the host name plus its domain. For example, abc.tucson.example.com is a fully qualified host name where abc is the host name and tucson.example.com is the full domain name. Press Enter. The GUI for Tivoli Storage Productivity Center for Replication opens. 2. At the bottom of the IBM Tivoli Storage Productivity Center navigation tree, click Replication Manager > Replication Management. A window opens with multiple Replication Manager launch points in the content pane.
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Figure 18. Launch points in Tivoli Storage Productivity Center for Replication. To create a FlashCopy session, select Replication Sessions Overview.
3. Continue to Creating a FlashCopy session and adding copy sets.
Creating a FlashCopy session and adding copy sets

FlashCopy replication creates a point-in-time copy in which the target volume contains a copy of the data that was on the source volume when the FlashCopy session was established. When you use a FlashCopy session, your data exists on a second set of volumes in the same storage system, and can be restored to the first set of volumes. Figure 19 illustrates how a FlashCopy session works. The source volume and target volumes that contain copies of the same data are collectively referred to as a copy set.
Figure 19. How a FlashCopy session works. H1 is the source (host) and T1 is the target.
You can use regular volumes and space-efficient volumes during a FlashCopy session. Space-efficient volumes enhance the use of your FlashCopy repository.
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With space-efficient volumes, instead of requiring an equal amount of space in which to write data, you can use a smaller amount because only the tracks that are changed are recorded. Create a FlashCopy session and add copy sets by performing the following steps: 1. Click Replication Sessions Overview. A Security Alert window opens. Read the instructions and click Yes. If the Security Alert window opens, click Yes again. 2. Click Create Session. The Create Session wizard is displayed. 3. From the Choose Session Type menu, click FlashCopy and click Next. 4. From the Properties window, complete the following steps: a. Type a session name and description. b. Depending on the type of device on which you want use the FlashCopy session, make the following selections in the section for ESS / DS FlashCopy Options or SVC FlashCopy Options: v If your storage system is IBM TotalStorage Enterprise Storage Server, IBM System Storage DS8000, or IBM System Storage DS6000, select from the following options and click Next: Incremental Select this option to set up the relationship for recording changes to the host source (H1) volume. Any subsequent FlashCopy operation for that session copies only the tracks that have changed since the last Flash command. Incremental assumes persistence. This option is used with the Persistent and No Copy options. Persistent Select this option to keep the relationship between the source and target volumes for the FlashCopy operation after all source tracks are copied to the target. If you do not select this option, the local replication relationship ends after the target (T1) volume contains a complete point-in-time image of the H1 volume. If you select the Incremental option, the Persistent option is automatically selected. No Copy Select this option if the hardware is not to write the background copy until the source track is written to. A background copy is an operation in which data is copied from the source to the target. Replication is done using a copy-on-write technique. This technique copies data to the T1 volume until the blocks or tracks of the H1 volume are modified. The point-in-time volume image is composed of the unmodified data on the H1 volume, and the data that was copied to the T1 volume. To create a complete point-in-time copy of the H1 volume on the T1 volume, specify this option. This option causes the data to be asynchronously copied from the H1 volume to the T1 volume. Tips: In a FlashCopy session, you can use regular volumes as both source or target, but space-efficient volumes are only allowed as the target. If you create a FlashCopy session for Global
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Mirror or Metro Global Mirror space-efficient target volumes, you must select the No Copy option. Although you can select any space-efficient volume as the target, you cannot change the Permit Space Efficient Target flag. This flag is always set. When selecting space-efficient volumes as targets, you might receive an x0FBD error message if you attempt a full background copy. A full background copy is a copy of all data on the source to the target, rather than only the changes that occurred between the Flash commands. To avoid the message, select this No Copy option. Allow FlashCopy target to be Metro Mirror source Select this option if the target of the FlashCopy relationship is to overwrite all data on the source of a Metro Mirror relationship. If this option is cleared, a flash to a Metro Mirror source volume fails. If you select this option, you must also select one of the following policies: Do not attempt to preserve Metro Mirror consistency Select this option if the Metro Mirror or Global Copy pair at the target of the FlashCopy relationship is to perform a full copy of the data to the secondary of the Metro Mirror or Global Copy pair. Attempt to preserve Metro Mirror consistency, but allow FlashCopy even if Metro Mirror target consistency cannot be preserved Select this option to attempt to preserve the consistency of the Metro Mirror relationship at the target of the FlashCopy relationship when both the source and target of the FlashCopy relationship are a source of a Metro Mirror relationship. If the consistency cannot be preserved, a full copy of the Metro Mirror relationship at the target of the FlashCopy relationship is performed. To preserve consistency, parallel flashes are performed (if possible) on both sites. Restriction: This option is available only on System Storage DS8000 storage devices with the required code levels installed. Attempt to preserve Metro Mirror consistency, but fail FlashCopy if Metro Mirror target consistency cannot be preserved Select this option to attempt to preserve the consistency of the Metro Mirror relationship at the target of the FlashCopy relationship when the source of the FlashCopy relationship is a source of a Metro Mirror relationship, and the target of the FlashCopy relationship is the source of a Metro Mirror relationship. This option prevents a full copy from being performed over the Metro Mirror link. Instead, parallel flashes are performed (if possible) on both sites. If the consistency cannot be preserved, the flash for the FlashCopy relationships fails, and the data of the Metro Mirror relationship at the target of the FlashCopy relationship is not changed.
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Restriction: This option is available only on System Storage DS8000 storage devices with the required code levels installed. v If your storage system is IBM System Storage SAN Volume Controller or IBM Storwize V7000, select from the following options and click Next: Incremental Select this option to set up the relationship for recording changes to the H1 volume. Any subsequent FlashCopy operation for that session copies only the tracks that have changed since the last flash. Incremental always assumes persistence. | | Background Copy Rate Type the copy rate that SAN Volume Controller or Storwize V7000 uses to perform the background copy of the FlashCopy role pair. You can specify a percentage between 0 and 100. The default is 50. Specifying 0 is equivalent to specifying the No Copy option for a System Storage DS8000 or TotalStorage Enterprise Storage Server FlashCopy session. You can modify this value at any time during the session. If the session is performing a background copy when you change the option, Tivoli Storage Productivity Center for Replication immediately modifies the background copy rate of the consistency group on the SAN Volume Controller or Storwize V7000. The SAN Volume Controller or Storwize V7000 consistency group begins to use this new rate to complete the background copy that it is performing. 5. In the Site Locations window, click the list to choose a location for Site 1. If None is the only choice in the list, no location is assigned to the storage system on which you want to perform the FlashCopy session. Continue by clicking Next. A confirmation message is displayed to indicate that the session was successfully created. 6. Click Launch Add Copy Sets Wizard and perform the following steps to add copy sets: a. In the Choose Host1 window, select one of the following methods to choose the Host1 storage system: v From the lists, click to select choices for Host 1 storage system, Host1 logical storage subsystem, and Host1 volume. From the Volume menu, you can select all entries or an individual entry. v If you previously defined copy sets in a comma-separated value (CSV) file and you want to import that file, select the Use a CSV file to import copy sets check box. You can enter the full path name of the CSV file in the text box, or click Browse to open a window and select the CSV file. b. Click Next. c. In the Choose Target1 window, select choices from the lists for Target 1 storage system, Target1 logical storage subsystem, and Target1 volume. Click Next. d. In the Select Copy Sets window, select the copy sets that you want to add to the FlashCopy session. You can click Select All to select all of the check boxes and Deselect All to clear all the check boxes. If you are adding copy sets one at a time, you can select Choose More to select other copy sets to add. e. Click Next. A window with the number of copy sets to be added opens.
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f. Click Next. A progress bar is displayed. When the progress is completed, a confirmation message is displayed in the Results window. g. Click Finish. To learn more about Tivoli Storage Productivity Center for Replication, go to the IBM Tivoli Storage Productivity Center Information Center at http:// publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for managing replication. To upgrade to the IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity license or the IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity license, or to purchase the 60-day try-and-buy version of Tivoli Storage Productivity Center for Replication Two Site Business Continuity, see Upgrading to the Two Site or Three Site Business Continuity license on page 141 and Appendix G, Evaluating the Tivoli Storage Productivity Center for Replication (try and buy) product, on page 199.
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Chapter 9. Additional configuration for System Storage Productivity Center

The section includes topics on how to configure IBM System Storage Productivity Center.
Adding user IDs to SSPC

Ensure that in a multiple-user environment, all users accessing IBM Tivoli Storage Productivity Center also have the authority to manage other aspects of the storage environment. The procedure to add user roles to SSPC requires Tivoli Storage Productivity Center administrator authority and can be done as two tasks: v Set up the user ID at the operating-system level, and then add this user ID to a group. v Set up Tivoli Storage Productivity Center to map the operating-system group to a Tivoli Storage Productivity Center role. Figure 20 illustrates how to add a new user role to the IBM System Storage Productivity Center.
Figure 20. Adding a new user to SSPC
The authorization level in Tivoli Storage Productivity Center depends on the role assigned to a user group. See Table 22 on page 94.
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Table 22. Roles and authorization levels Role Superuser Authorization level Has full access to all Tivoli Storage Productivity Center functions.
Productivity Center administrator Has full access to operations in the Administration section of the GUI. Disk administrator Disk operator Has full access to Tivoli Storage Productivity Center disk functions. Has access to reports only for Tivoli Storage Productivity Center disk functions. Also has access to reports about tape devices. Has full access to IBM Tivoli Storage Productivity Center for Fabric functions. Has access to reports only for IBM Tivoli Storage Productivity Center for Fabric functions. Has full access to IBM Tivoli Storage Productivity Center for Data functions. Has access to reports onlyIBM Tivoli Storage Productivity Center for Data functions. Has full access to Tivoli Storage Productivity Center tape functions. Has access to reports only for tape functions.
Fabric administrator Fabric operator Data administrator Data operator Tape administrator Tape operator
1. If a user has multiple roles, the authorization level is a combination of the levels for each of the roles. 2. If a user is not a member of any of the roles listed, no access is granted to that user. You can use many types of user roles. The commonly used roles for SSPC are the disk administrator and disk operator.
Setting up the user ID at the operating-system level

To set up a new SSPC user role, the SSPC administrator must first grant the appropriate user permissions on the operating system by using the following steps: 1. From the SSPC desktop, click Server Manager > Configuration > Local Users and Groups > Users. 2. Create a new user ID. Click Action > New User. Specify a value for the following fields: v User ID and password. v If appropriate, select User must change password at next logon. If you select this box, the user must change the password the first time that they log on. v If appropriate, select Password never expires. v Click Create to add the new user ID. 3. Add the new user ID to an existing group. a. To add the user ID to an existing group, click Local Users and Groups > Groups. Click Groups. Select a group in the right pane. Right-click on the
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group. Click Add to group to add a new group or select an existing group. Select Add > Advanced > Find Now and select the user to be added to the Group. b. On the Administrators Properties window, click Add. c. On the Select Users window, enter the user ID in the Enter the object names to select field. Click OK. d. Click OK to exit the Administrators Properties window. To simplify user administration, use the same name for the Windows user group and the user group roles in Tivoli Storage Productivity Center. For example, create the Windows user group "Disk Administrator" and assign this group to the Tivoli Storage Productivity Center role "Disk Administrator."
Setting up the user roles in Tivoli Storage Productivity Center

The group that is defined at the operating-system must be mapped to a role that is defined in Tivoli Storage Productivity Center. To set up user roles in Tivoli Storage Productivity Center, follow these steps: 1. Log on to Tivoli Storage Productivity Center with administrator permission and click Administrative Services > Configuration > Role-to-Group Mappings. 2. On the right pane, click Edit for the role that you want to associate with the group that you have created. The Edit Group window is displayed. 3. Enter the group that you want to associate with the Tivoli Storage Productivity Center role. For DS8000 management, the roles to use are Disk Operator or Disk Administrator. After you define the user role, the operator can access the Tivoli Storage Productivity Center GUI. The authorization level in Tivoli Storage Productivity Center depends on the role assigned to a user group. 4. Click File > Save to save the mappings. 5. From the SSPC desktop, click the Productivity Center icon to start Tivoli Storage Productivity Center. Enter the new user ID and password that you created in Setting up the user ID at the operating-system level on page 94. For information about Tivoli Storage Productivity Center user roles, see User roles for Tivoli Storage Productivity Center on page 32.
Configuring Tivoli Storage Productivity Center from a remote system

Use this procedure to configure IBM Tivoli Storage Productivity Center from a remote device that is not connected to IBM System Storage Productivity Center (SSPC). When you configure Tivoli Storage Productivity Center from a remote system that is not connected to SSPC, the Tivoli Storage Productivity Center graphical user interface (GUI) and IBM Java Version 6 must be installed on the remote system. Follow these steps to download the Tivoli Storage Productivity Center GUI and IBM DS Storage Manager on a remote system, then configure Tivoli Storage Productivity Center. 1. From the Windows desktop, click Start > Administrative Tools > Server Manager.
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2. Choose one of the following methods to configure the Microsoft Windows firewall on the SSPC server. v Disable the Windows firewall If you choose to disable the Windows firewall, use these steps: a. In the navigation pane, click Configuration > Windows Firewall with Advanced Security. b. From the Overview pane, click Windows Firewall Properties. c. In the Windows Firewall with Advanced Security window, click Public Profile. d. In the State pane, locate the Firewall state field. From the list, click to change the setting to Off, and click OK. The resulting window confirms that the firewall is off for the Public Profile. Attention: Depending on how you use the network, you might need to repeat steps 2c and 2d for the Domain, Private, and Public Profiles. v Create an inbound firewall rule If, for security reasons, you do not want to completely disable the Windows firewall, use these steps to create an inbound firewall rule so that other systems can connect to the SSPC server: a. In the navigation pane, click Configuration > Windows Firewall with Advanced Security > Inbound Rules. b. In the Actions pane, click New Rule to start the New Inbound Rule Wizard. c. In the Rule Type page, click Port and click Next. d. In the Specific local ports field, type 9549, 9550 as the specific local port. Click Next. e. In the Action page, click Next. f. In the Profile page, click Next. g. In the Name page, type a name for the rule in the Name field and click Finish. The Server Manager window opens, and the new rule is displayed in the Inbound Rules pane, at the top of the list of inbound rules. 3. Start the Tivoli Storage Productivity Center GUI with these steps: a. Access Java Web Start to start the Tivoli Storage Productivity Center GUI. From the remote system, open a web browser window and enter the web address of the target server:
http://SSPC_server:9550/ITSRM/app/en_US/index.html
Where SSPC_server is the IP address or host name of the SSPC server. Note: If you receive multiple Warning - Hostname Mismatch windows when using Java Web Start, click Run in each window until they are no longer displayed. b. The Java Web Start window opens.If IBM Java Version 6 is not installed on the remote system, install the Java Runtime Environment (JRE). v IBM 1.6.0 JRE for Windows IA32 v IBM 1.6.0 JRE for Linux IA32 v IBM 1.6.0 SDK for AIX PPC32 4. After you download JRE, return to the IBM Tivoli Storage Productivity Center License Agreement window. At the bottom of the window, click TPC GUI (Java Web Start) to start the Tivoli Storage Productivity Center GUI.
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5. Log on to the Tivoli Storage Productivity Center user interface by using the following steps: a. Log on to the Tivoli Storage Productivity Center user interface with the Windows Administrator user ID and password. b. The first time that you log on to the Tivoli Storage Productivity Center user interface, the license agreement window opens. Read the terms of the license agreement and select I accept the terms of the license agreement. Click Next. When you log on again, you do not see this window. 6. Configure SSPC for the storage system of your choice: v To configure SSPC for IBM System Storage DS8000, go to Adding a DS8000 server by using the Configure Devices wizard on page 51. v To configure SSPC for IBM System Storage SAN Volume Controller or IBM Storwize V7000, go to Adding a SAN Volume Controller or Storwize V7000 cluster by using the Configure Devices wizard on page 59 v To configure SSPC for IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000 go to Adding a DS3000, DS4000, or DS5000 server by using the Configure Devices wizard on page 69.
Enabling a non-Administrator user ID to create a backup image

You might need to assign properties to a non-Administrator user ID so that the user ID can use the Windows Server Backup feature to back up or recover the SSPC image. To use the Windows Server Backup feature to back up or recover your SSPC system, you must be a member of the Windows Backup Operators or Administrators Group, or you must have been delegated the appropriate authority. The Administrator user ID that is included with SSPC is a member of the Administrators Group and has appropriate authority to perform a backup or recovery. However, if another SSPC user ID exists and you want to use it, a member of the Windows Administrators Group can modify the properties of that user ID and provide authority by adding it to the Backup Operators Group. Tip: A user ID that is a member of the Backup Operators Group can perform backup and recovery operations, but has no Administrator rights. To enable a non-Administrator user ID to back up or recover the SSPC image by using the Windows Server Backup feature, perform the following steps. 1. Determine the user ID that you want to use to recover the backup image. 2. From the Microsoft Windows desktop, click Start > Server Manager. 3. From the navigation pane of the Windows Server Manager window, expand Configuration. 4. Expand Local Users and Groups. 5. Double-click the Users folder to display a list of SSPC user IDs. 6. Double-click the user ID that you want to use. The properties for the user ID are displayed. 7. Click the Member Of tab. 8. Click Add and enter Backup Operators. Click OK and click Apply. The Backup Operators authority for this user ID is displayed in the Member of window. 9. Click OK.
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Starting management commands for the DS CIM agent

Use this information to start the management commands for the DS CIM (DSCIMCLI) for IBM System Storage Productivity Center. When you start the DSCIMCLI in the command prompt window, enter the following information:
Please enter the HMC IP Address: Please enter the User Name: Please enter the Password:
After you enter this information, press Enter. The dscimcli lsdev -l and lsconfig commands automatically run. An example of the output from the lsdev -l command is:
Type DS IP xxx IP2 xxx Username Storage Image Status xxx xxx xxx Code Level Min Codelevel xxx xxx
An example of the information that is displayed from the lsconfig command is as follows:
Property insecureport secureport certificate enablesecure enableinsecure loglevel tracemask tracecomponent jvmarg dsdutycycle slpregips Current Value <port> <port> <certificate_location> <value> <value> <value> <value> <value> <value> <value> <value> After Restart <port> <port> <certificate_location> <value> <value> <value> <value> <value> <value> <value> <value>
Any error messages are displayed in the command prompt window. After the commands have finished running, you see the directory command prompt:
C:\Program Files\IBM\DSCIMCLI\Windows>
This command prompt window remains open so that you can enter more DSCIMCLI commands.
Establishing remote access to other server host systems

To use IBM System Storage Productivity Center (SSPC) to manage other server host systems at a remote location, perform this procedure to establish communication. | In TCP/IP, Telnet is a protocol that provides remote-terminal connection service. With Telnet, users of one server can log on to a remote server and interact as if they were directly attached to that server. Although the Windows operating system provides Telnet capability, it is not installed. Before you configure SSPC to manage other systems at a remote location, you must install Telnet. Use these steps to perform the installation:
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1. Ensure that the web browser is configured to permit pop-up windows. If you use a Windows Internet Explorer browser, add the IP address of the other system to the list of trusted sites in Internet Explorer. For instructions, see Web browsers on page 30. 2. Install Telnet by using these steps: a. Click Start and select Administrative Tools > Server Manager. b. In the navigation bar, click Features. c. d. e. f. In Features Summary, click Add Features. In the wizard, select Telnet Client and click Next. On the next page, click Install. When the installation confirmation opens, click Close to exit the wizard.
Creating additional storage

| | To obtain additional storage and to improve IBM System Storage Productivity Center (SSPC) performance, you can move the IBM Tivoli Storage Productivity Center database from the SSPC server to a storage system directly or through a storage area network (SAN). You can also move the database to an additional hard-disk drive that is installed in the SSPC server. With the steps in this topic, you can move the Tivoli Storage Productivity Center database to the hard drive or to one of the following supported devices: v IBM System Storage DS8000 series v IBM System Storage DS3000 series v IBM System Storage DS4000 series v IBM System Storage DS5000 series v IBM System Storage DS6000 series v IBM System Storage SAN Volume Controller v IBM Storwize V7000 v IBM TotalStorage Enterprise Storage Server v IBM XIV Storage System Three methods are available for you to move the Tivoli Storage Productivity Center database from the SSPC server: Direct attachment With direct attachment, you can connect the SSPC server directly to a storage system by using fibre-channel cables. Two fibre-channel connections (one for each port) connect directly to the storage system. SAN attachment With SAN attachment, you can connect the SSPC server to a storage system through a SAN. Two fibre connections connect the host bus adapter (HBA) in the SSPC to a SAN switch, and two connections from the switch connect to the storage system. Additional hard-drive attachment With additional hard-drive attachment, you can connect the SSPC server to optional, internal, mirrored hard-disk drives. You can order additional hard drives as Feature Code 5190.
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For direct attachment and SAN attachment, you need an HBA to connect the SSPC server to the storage system. SSPC can be preinstalled with an HBA, or you can order the HBA separately as Feature Code 3570. Note: The steps for creating additional storage vary, depending on the method you choose to move the database. This procedure describes all three methods.
Prerequisites and tasks

Before you create additional storage, ensure that you read and understand all prerequisites. Attention: Knowledge of storage and networks is required to successfully perform the following prerequisite tasks. If you cannot perform these tasks, contact your storage or system administrator for assistance. v For direct or SAN attachment, complete these prerequisite tasks: If planning for direct or SAN attachment to a storage system, ensure that a host bus adapter (HBA) is installed in the IBM System Storage Productivity Center (SSPC) server. You can order SSPC with the HBA preinstalled or as Feature Code 3570. Verify that the HBA is functioning correctly. For instructions, see Determining the state of the HBA and its ports on page 185. Configure SSPC to the storage system. See Chapter 4, Configuring SSPC for DS8000, on page 49, Chapter 5, Configuring SSPC for SAN Volume Controller or Storwize V7000, on page 57, or Chapter 6, Configuring SSPC for DS3000, DS4000, and DS5000, on page 67. Or refer to the documentation for the system to which you are connected. v For additional hard-drive attachment, complete these prerequisite tasks. If planning to move the Tivoli Storage Productivity Center database to an additional, internal hard drive, ensure that the hard drive is installed in the SSPC server. You can order SSPC with the additional hard drives preinstalled or as Feature Code 5190. Continue to Moving the Tivoli Storage Productivity Center database on page 101. To create additional storage with the direct or SAN-attachment methods, follow these steps: 1. Ensure that the SSPC server and all peripheral devices are powered on. 2. Cable the SSPC server to the storage system by direct or SAN attachment. Tip: When using the SAN-attachment method to connect to a storage system, check that the host connection is assigned to the correct host worldwide port name (WWPN) for the adapter. Also, if the target switch is zoned, check the zoning configuration to ensure that the zone is activated for the target switch and the storage system. 3. Configure the storage system so that the SSPC server can recognize and access any volumes that you assign from that storage system to the SSPC server. For information about creating a host connection, a volume group on the storage system, and a volume inside the volume group, see http:// publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp (Tivoli Storage Productivity Center printable PDFs). 4. Configure the HBA for multipath input and output (I/O). The HBA requires configuration to a multipath I/O device driver. To download Microsoft Windows subsystem device driver (SDD) packages (the user's guide and the
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Windows Subsystem Device Driver Device Specific Module), go to http://www-01.ibm.com/support/docview.wss?rs=540 &uid=ssg1S7001350#WindowsSDDDSM. 5. Continue to Moving the Tivoli Storage Productivity Center database.
Moving the Tivoli Storage Productivity Center database

After you assign storage volumes from an IBM-supported storage system to IBM System Storage Productivity Center (SSPC), you can move the IBM Tivoli Storage Productivity Center database from SSPC to the storage system. Similarly, after you add an additional hard-disk drive to the SSPC server, you can move the database to that disk drive. With these steps, you can move the existing database (named TPCDB) and its tablespace containers from C:\DB2 (which is the default directory) to NewDriveLetter:\DB2 (for example, E:\DB2) of the storage system or the additional hard-disk drive. The move does not change the TPCDB database or its tablespace containers; only the drive letter is changed. The process of moving the Tivoli Storage Productivity Center database consists of these steps: 1. Verify that the additional storage is recognized by the SSPC server. 2. Create a backup copy of the database. 3. Restore the backed up copy of the database.
Verifying the additional storage

If you intend to move the IBM Tivoli Storage Productivity Center database to a storage system or an additional hard-disk drive, verify in advance that the additional storage is initialized and available on the IBM System Storage Productivity Center (SSPC) server. Verify that the additional storage is present by using these steps: 1. Log on to the SSPC server. 2. From the SSPC desktop, click Start > Administrative Tools > Server Manager. 3. In the Server Manager node, expand Storage > Disk Management. The additional hard-disk drive is displayed in the Disk Management pane. 4. If the drive is not present in the Disk Management panel, click Action > Rescan Disks. 5. Verify that the New Simple Volume is initialized and available. 6. Close the Disk Management window.
Creating a backup copy of the Tivoli Storage Productivity Center database

Before you move the IBM Tivoli Storage Productivity Center database, you must create a copy of the database. To create a backup copy of the Tivoli Storage Productivity Center database, use these steps: 1. Log on to the SSPC server as the Windows Administrator. 2. Stop all Tivoli Storage Productivity Center services by using these steps:
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a. Click Start > Administrative Tools > Services. The services are shown as follows. The IBM Tivoli Storage Resource Agent service shows a file path only if the Storage Resource agent is installed or deployed to the SSPC server: v IBM Tivoli Storage Productivity Center - Data Server v IBM WebSphere Application Server V6.1 - DeviceServer v IBM Tivoli Storage Resource Agent - 'C:\Program Files\IBM\TPC' b. Right-click a service and click Stop. c. Repeat step 2b for the remaining two services. 3. Create a backup version of the TPCDB database by using these steps: a. Create a new folder to store the backup of the TPCDB database. b. Open a command prompt window and type db2cmd to open a DB2 Command Line Processor (CLP) command window. Enter all remaining commands in this step from the DB2 CLP command window. c. Change the directory to the new folder that you created for the backup of the TPCDB database in step 3a. d. Connect to the TPCDB database by typing db2 connect to TPCDB. e. Quiesce the database connection by typing db2 quiesce db immediate force connections. f. Reset the database connection by typing db2 connect reset. g. Back up the TPCDB database to the folder that you created in step 3a by typing the following command:
db2 backup db TPCDB to DB_Backup_Folder with 2 buffers buffer 1024 parallelism 1 without prompting
where DB_Backup_Folder is the name of the folder in 3a. If the command fails because the database is currently in use, follow these steps: 1) Stop DB2 by typing db2stop. 2) Start DB2 by typing db2start. 3) Type the following command:
db2 backup db TPCDB to DB_Backup_Folder with 2 buffers buffer 1024 parallelism 1 without prompting
h. Connect to the TPCDB database by typing db2 connect to TPCDB. i. Take the database connection out of quiesce mode by typing db2 unquiesce db. j. Reset the database connection by typing db2 connect reset. 4. Drop the TPCDB database by typing db2 drop db TPCDB in the DB2 CLP command window.
Restoring the Tivoli Storage Productivity Center database

To move the IBM Tivoli Storage Productivity Center database, you must restore the backup copy of the Tivoli Storage Productivity Center database to a storage system or to an additional hard-disk drive. To restore the backup copy of the Tivoli Storage Productivity Center database that you moved to a storage system or to an additional hard-disk drive, use these steps: 1. Restore the TPCDB database to its new location by using the following steps. Type all commands in the DB2 CLP command window:
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a. Type the following command to restore the TPCDB database from the backup folder to the new drive on the storage system or to an additional hard-disk drive on the SSPC server:
db2 restore db TPCDB user DB2_User_Name using DB2_User_Password from DB_Backup_Folder to NewDriveLetter: into TPCDB with 2 buffers buffer 1024
where: v DB2_User_Name is your DB2 user name v DB2_User_Password is your DB2 password v DB_Backup_Folder is the name of the folder that you created in Creating a backup copy of the Tivoli Storage Productivity Center database on page 101. v NewDriveLetter is the letter of the drive that you chose for the storage system or additional hard-disk drive to which you are moving the TPCDB database. For example:
db2 restore db TPCDB user administrator using Passw0rd from C:\backupTPCDB to E: into TPCDB with 2 buffers buffer 1024
Depending on the size of the database, this command might take a few minutes to complete. b. Turn on the buffer pool information by typing db2 update monitor switches using bufferpool on. c. Activate the TPCDB database by typing db2 activate db TPCDB. d. Take a picture of the TPCDB tablespaces by typing db2 get snapshot for tablespaces on TPCDB > tblspcsTPCDB.txt. e. Examine the database path and container paths for TPCDB and its tablespaces by typing notepad tblspcsTPCDB.txt . f. Open tblspcsTPCDB.txt and verify the following information: v The Database path is changed to the new location (for example, E:\DB2\NODE0000\SQL00001\). v All occurrences of the Container Name remain with the old location (for example, C:\DB2\NODE0000\TPCDB\... or C:\DB2\TPCDB\TPC\...). 2. Move the TPCDB database to the new location on the storage system or additional hard-disk drive by using these steps: a. Stop the DB2 Manager by typing db2stop force in the DB2 CLP command window. b. Go to Windows Explorer and move the entire contents of the C:\DB2 folder to the NewDriveLetter: drive on the storage system or additional hard-disk drive (where NewDriveLetter is the letter of the drive that you chose for the storage system or additional hard-disk drive to which you are moving the TPCDB database. For example, if E: is the NewDriveLetter of the storage system or additional hard-disk drive, move the files from C:\DB2 to E:\DB2 as shown in Table 23.
Table 23. Moving files and directories from the local disk on SSPC to the storage system or additional hard-disk drive Old files and directories on local disk C:\DB2\NODE0000\* C:\DB2\TPCDB\* New files and directories on storage system or additional hard-disk drive NewDriveLetter :\DB2\NODE0000\* NewDriveLetter :\DB2\TPCDB\*
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c. You are prompted to confirm the merge of the directories from the old location to the new location (C:\DB2\NODE0000 and C:\DB2\TPCDB to E:\DB2\NODE0000 and E:\DB2\TPCDB). Click Yes. d. Ensure that Tivoli Storage Productivity Center can recognize the new location of database by using these steps: 1) In the DB2 CLP command window, create a configuration file by typing notepad config.file. You will use this file as input to the db2relocatedb command in step 2d4. 2) Add the following lines to config.file, replacing NewDriveLetter with the actual drive letter of the storage system or additional hard-disk drive:
DB_NAME=TPCDB DB_PATH=C:\, NewDriveLetter:\ INSTANCE=DB2 NODENUM=0 STORAGE_PATH=C:\, NewDriveLetter:\
where NewDriveLetter is the letter of the drive that you chose for the storage system or additional hard-disk drive to which you are moving the TPCDB database. For example:
DB_NAME=TPCDB DB_PATH=C:\, E:\ INSTANCE=DB2 NODENUM=0 STORAGE_PATH=C:\, E:\
3) Save and close config.file. 4) Relocate both DB_PATH and STORAGE_PATH from the old path to the new path by typing db2relocatedb -f config.file. 5) Start DB2 Manager by typing db2start. 6) Turn on the buffer pool information by typing db2 update monitor switches using bufferpool on. 7) Activate the TPCDB database by typing db2 activate db TPCDB. 8) Take a picture of the TPCDB tablespaces by typing db2 get snapshot for tablespaces on TPCDB > tblspcsTPCDB.txt. 9) Examine the database path and container paths for TPCDB and its tablespaces by typing notepad tblspcsTPCDB.txt. 10) Open tblspcsTPCDB.txt and verify the following information: v The Database path is changed to the new location (for example, E:\DB2\NODE0000\SQL00001\). v All occurrences of the Container name are changed to the new location (for example, E:\DB2\NODE0000\TPCDB\... or E:\DB2\TPCDB\TPC\...). 3. Change the drive letter in the Tivoli Storage Productivity Center Installer/Uninstaller Wizard by opening C:\Program Files\IBM\TPC\config\ InstallVariable.properties and updating the location of the database in the lines shown in Table 24 on page 105. In the table, NewDriveLetter is the letter of the drive for the storage system or additional hard-disk drive to which you moved the TPCDB database.
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Table 24. Changing the location of the Tivoli Storage Productivity Center database in the properties file for the Installer/Uninstaller Wizard. Depending on how your Tivoli Storage Productivity Center server is set up, some lines in this table might not be in your InstallVariable.properties file. Change this line.... varDBDrive=C\: varTempUser=C\:\\DB2\\TPCDB\\TPC varTransLogDir=C\:\\DB2\\TPCDB\\TPC varBigContDir=C\:\\DB2\\TPCDB\\TPC varTempContDir=C\:\\DB2\\TPCDB\\ TPC varKeyContDir=C\:\\DB2\\TPCDB\\TPC varNormalContDir=C\:\\DB2\\TPCDB\\ TPC To this line... NewDriveLetter\: NewDriveLetter\:\\DB2\\TPCDB\\TPC NewDriveLetter\:\\DB2\\TPCDB\\TPC NewDriveLetter\:\\DB2\\TPCDB\\TPC NewDriveLetter\:\\DB2\\TPCDB\\TPC NewDriveLetter\:\\DB2\\TPCDB\\TPC NewDriveLetter\:\\DB2\\TPCDB\\TPC
For example:
varDBDrive=E\: varTempUser=E\:\\DB2\\TPCDB\\TPC varTransLogDir=E\:\\DB2\\TPCDB\\TPC varBigContDir=E\:\\DB2\\TPCDB\\TPC varTempContDir=E\:\\DB2\\TPCDB\\TPC varKeyContDir=E\:\\DB2\\TPCDB\\TPC varNormalContDir=E\:\\DB2\\TPCDB\\TPC
4. Save and close C:\Program Files\IBM\TPC\config\InstallVariable.properties. 5. Start all Tivoli Storage Productivity Center services by using these steps: a. Click Start > Administrative Tools > Services. The services are shown as follows. The IBM Tivoli Storage Resource Agent service shows a file path only if the Storage Resource agent is installed or deployed to the SSPC server: v IBM Tivoli Storage Productivity Center - Data Server v IBM WebSphere Application Server V6.1 - DeviceServer v IBM Tivoli Storage Resource Agent - 'C:\Program Files\IBM\TPC' b. Right-click a service and click Start. c. Repeat step 5b for the remaining two services. 6. To ensure that the Data and Device servers can connect to and access the TPCDB repository at the new location, start the graphical user interface of Tivoli Storage Productivity Center, and run discovery and probe jobs, and reports. For more information, see Configuring Tivoli Storage Productivity Center for DS8000 on page 51, Chapter 5, Configuring SSPC for SAN Volume Controller or Storwize V7000, on page 57, or Chapter 6, Configuring SSPC for DS3000, DS4000, and DS5000, on page 67. Also go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/ infocenter/tivihelp/v4r1/index.jsp and search for Reporting.
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Chapter 10. Managing System Storage Productivity Center

IBM System Storage Productivity Center uses IBM Tivoli Storage Productivity Center to add and manage element managers for storage devices. Element managers are applications that are used to configure and manage a storage device. You manage connections to the element managers that are provided with the storage device or you can specify other element managers for a device. The Element Manager tab in the Configuration Utility is used to add and manage element managers. The Element Manager tab contains multiple sections. The Other Device Element Manager section shows element managers that have been added using a discovery job or existing element managers that were added to Tivoli Storage Productivity Center before release 4.1. For more information about Element Managers, including how to create, delete, and configure them, see the Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
Managing storage systems by using element managers

Element managers are the applications that IBM System Storage Productivity Center (SSPC) uses to manage storage devices. When you create an element manager you are creating an actual interface with the graphical user interface (GUI) of the storage device. In IBM Tivoli Storage Productivity Center, you can use the Element Manager tab in the Configuration Utility to add and manage element managers for devices. The Element Manager tab contains multiple sections: v The DS8000 Element Manager section shows the IBM System Storage DS8000 element managers that have been added to Tivoli Storage Productivity Center. v The Other Device Element Manager section shows element managers other than DS8000 that were added to Tivoli Storage Productivity Center before Release 4.1. Use this section to add and manage devices such as IBM System Storage SAN Volume Controller, IBM Storwize V7000, IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000. In each section, a Select Action list is provided so that you can choose actions to take on the device that you select. Figure 21 on page 108 illustrates the sections in the Element Manager tab.
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Figure 21. Element Manager tab in the Configuration Utility. Use this tab to add, remove, or modify element managers for DS8000 and other devices.
When you use an element manager to connect a device to SSPC, the method varies, depending on whether the device is DS8000 or a device other than DS8000: v If you want SSPC to manage the DS8000 server, in Tivoli Storage Productivity Center you must complete one of the following actions: Add a connection to the element manager that is provided with DS8000. That element manager is the IBM System Storage DS8000 Storage Manager. Add a user-defined element manager other than the DS8000 Storage Manager. v If you want SSPC to manage a device other than DS8000, in Tivoli Storage Productivity Center you must perform one of the following actions: Add a connection to the default element manager that is provided with the device. Add a user-defined element manager other than the element manager that is provided with the device. A user-defined element manager is one which you add by providing a Uniform Resource Locator (URL) or a start command in the Element Manager tab. User-defined element managers are not displayed in the DS8000 Element Manager or Other Device Element Manager sections. These element managers are displayed in the various launch menus that are provided in Tivoli Storage Productivity Center. You can perform the following tasks in the Element Manager tab: v Start the GUI of the storage device that you want SSPC to manage (for example, a SAN Volume Controller cluster or DS3000 server) v Add an element manager to manage a storage device v Remove an element manager v Modify an element manager v Test the connection between Tivoli Storage Productivity Center and an element manager
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Find detailed information about these procedures in the IBM Tivoli Storage Productivity Center information center at http://publib.boulder.ibm.com/ infocenter/tivihelp/v4r1/index.jsp.
Providing credentials to access the DS8000 server

For IBM System Storage DS8000, IBM Tivoli Storage Productivity Center requires user credentials before it provides access to that storage system. The user name and password for a DS8000 GUI are stored with each Tivoli Storage Productivity Center user. Therefore, before a Tivoli Storage Productivity Center user can access a DS8000 GUI, each user must have stored their user credentials. If an element manager has been added to Tivoli Storage Productivity Center using different credentials from the ones you are using, or if you open a DS8000 GUI for the first time after the element manager was added to Tivoli Storage Productivity Center by using the Configuration Devices wizard, you encounter the following message: The element manager GUI cannot be accessed because the user name and password are missing. Update the required fields in the next dialog. The GUI will be displayed after the fields have been correctly completed and the dialog closed. The Element Manager tab lists all element managers that are known to the Tivoli Storage Productivity Center, regardless of whether the user credentials are valid.
CIM object manager

A CIM object manager (CIMOM) is a program that is installed on storage subsystems so that management application appliances, such as IBM System Storage Productivity Center, can perform operations on that storage subsystem. A CIMOM is also known as a CIM agent. You can create a CIMOM connection on IBM System Storage Productivity Center to interface with and manage a storage subsystem. After creating the CIMOM connection on the System Storage Productivity Center, you can run data collection jobs such as probes and scans fromSystem Storage Productivity Center against the subsystem. A CIMOM is similar to an element manager because both a CIMOM and an element manager allow the management applications to issue commands on it. However, when you create an element manager you are creating an actual interface with the storage subsystem's GUI. Creating a CIMOM connection provides a direct request and response relationship between the System Storage Productivity Center and the device. Some of the storage subsystems that support the CIMOM interface are: v TotalStorage Enterprise Storage Server v DS3000, DS4000, DS5000, DS6000, or DS8000 IBM System Storage Productivity Center supports any SMI-S-certified CIMOM, and tape and switch CIMOMs.
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For more information about CIMOMs, including how to create, delete, and configure them, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for CIM agents.
Single sign-on
Single sign-on is an authentication process by which you can enter one user ID and password to access multiple applications. For example, you can access IBM Tivoli Integrated Portal and then access IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication from Tivoli Integrated Portal using a single user ID and password. Single sign-on integrates with the launch-in-context feature so that you can move smoothly from one application to a functionally related location in a second application. | | | | | | | | | For information about configuring IBM System Storage DS8000, IBM System Storage SAN Volume Controller, or IBM Storwize V7000 for single sign-on, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Configuring Tivoli Storage Productivity Center for DS8000 LDAP authentication or Configuring Tivoli Storage Productivity Center and SAN Volume Controller or Storwize V7000 for single sign-on. Single sign-on is not available for IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000.
Selecting the user authentication method to use with single sign-on

With single sign-on, you can select the user authentication method that you want to use. The initial configuration of Tivoli Storage Productivity Center on System Storage Productivity Center is set to use the operating system (OS) users and groups on the server where Tivoli Storage Productivity Center is installed for authentication and authorization. You can configure Tivoli Storage Productivity Center to use LDAP as the authentication method. OS Authentication This method authenticates the user against the users defined for the local operating system (OS). LDAP/Active Directory This method authenticates the user against a Lightweight Directory Access Protocol (LDAP) or Microsoft Active Directory repository. If you select OS authentication, the use of the single sign-on feature is limited. OS authentication does not support single sign-on for element managers. LDAP or Microsoft Active Directory authentication supports single sign-on for element managers regardless of where they are installed. You can change the user authentication method using the Tivoli Integrated Portal graphical user interface (GUI).
Changing the user authentication method

The IBM Tivoli Storage Productivity Center installation program enables you to select a user authentication method that is used by Tivoli Storage Productivity
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Center, IBM Tivoli Storage Productivity Center for Replication, and IBM Tivoli Integrated Portal. You can choose to authenticate users against the users defined for the local operating system or to authenticate users against the users defined in a Lightweight Directory Access Protocol (LDAP) or Microsoft Active Directory repository. You can change the user authentication method after installation using Tivoli Integrated Portal. You can select the following user authentication methods in Tivoli Integrated Portal: v Federated repositories. This method authenticates the Tivoli Storage Productivity Center user against a Lightweight Directory Access Protocol (LDAP) or Microsoft Active Directory, directory service. v Local operating system. This authentication method authenticates the Tivoli Storage Productivity Center user against the users defined for the local operating system. If you use operating system authentication, the use of the single sign-on feature is limited. OS authentication does not support single sign-on for element managers, even when the element manager is installed on the same computer as Tivoli Storage Productivity Center. Whenever you change the user authentication method (from local operating system to LDAP or from LDAP to local operating system), you must first back up the Device server and Tivoli Integrated Portal WebSphere configuration files. The WebSphere configuration backup files provide a restoration point in the event of a failure when performing these procedures. You must also back up the WebSphere configuration files after you have changed the user authentication method to LDAP and want to later change the LDAP user authentication. | | | | | When you install Tivoli Integrated Portal, the OS user name and password are used to create a file-user registry with the same user name and password. When you change from OS to LDAP authentication, the file-user registry is kept in the Tivoli Integrated Portal registry to allow for a valid OS user ID to log on and configure Tivoli Integrated Portal, even if the LDAP server is down.
Changing the authentication method from LDAP to the local operating system
You can configure IBM Tivoli Storage Productivity Center to authenticate against the local operating system. To change the authentication method from LDAP to local operating system, you must use Tivoli Integrated Portal. If you use operating system authentication, the use of the single sign-on feature is limited. Operating system authentication does not support single sign-on if Tivoli Storage Productivity Center and Tivoli Integrated Portal are on separate computers. Operating system authentication also does not support single sign-on for element managers regardless of the location of the element manager application. Important: This procedure is disruptive to the Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication services. For Tivoli Storage Productivity Center for Replication, you can perform a takeover to a standby server to ensure that consistency can be maintained for any active servers while the change to security is made. To change the user authentication method from LDAP to local operating system, complete the following steps:
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1. Before changing the user authentication method, stop and restart only the Tivoli Storage Productivity Center Device Server before running this procedure. 2. Back up the Device Server and Tivoli Integrated Portal WebSphere configuration files. The WebSphere configuration backup files provide a restoration point if a failure occurs during this procedure. Back up WebSphere configuration files on Windows systems Run the following commands:
\IBM\Tivoli\tip\profiles\TIPProfile\bin\backupConfig.bat \IBM\TPC\device\apps\was\profiles\deviceServer\bin\backupConfig.bat \IBM\replication\eWAS\profiles\CSM\bin\backupConfig.bat
Back up WebSphere configuration files on UNIX or Linux systems Run the following commands:
/IBM/Tivoli/tip/profiles/TIPProfile/bin/backupConfig.sh /IBM/TPC/device/apps/was/profiles/deviceServer/bin/backupConfig.sh /IBM/replication/eWAS/profiles/CSM/bin/backupConfig.sh
Back up the soap.client.props file for Tivoli Integrated Portal, Tivoli Storage Productivity Center, and Tivoli Storage Productivity Center for Replication on Windows system Use the Windows copy command to back up these files:
\IBM\Tivoli\tip\profiles\TIPProfile\properties\soap.client.props \IBM\TPC\device\apps\was\profiles\deviceServer\properties\soap.client.props \IBM\replication\eWAS\profiles\CSM\properties\soap.client.props
Back up the soap.client.props file for Tivoli Integrated Portal, Tivoli Storage Productivity Center, and Tivoli Storage Productivity Center for Replication on UNIX or Linux system Use the UNIX or Linux cp command to back up these files:
/IBM/Tivoli/tip/profiles/TIPProfile/properties/soap.client.props /IBM/TPC/device/apps/was/profiles/deviceServer/properties/soap.client.props /IBM/replication/eWAS/profiles/CSM/properties/soap.client.props
The WebSphere backup command generates a compressed file: WebSphereConfig_YYYY-DD-MM.zip. When you run the backup command, the WebSphere servers shut down. The WebSphere servers must be restarted after the backup command is finished. You can restore the WebSphere configuration file by running the restoreConfig.sh (for UNIX or Linux) or restoreConfig.bat (for Windows) command. | | | | | If you have problems starting the Tivoli Integrated Portal service, ensure that the service was stopped by following the instructions in Tivoli Integrated Portal service does not stop on page 183. 3. Start a Firefox or Internet Explorer web browser, and type the following information in the address bar:
http://hostname:port
Where hostname defines the server that is running Tivoli Integrated Portal such as the server name or IP address and port defines the port number for Tivoli Integrated Portal. If the default port was accepted during the installation of Tivoli Integrated Portal, the port number is 16310. Contact your Tivoli Storage Productivity Center administrator if you need to verify the host name and port number. 4. On the Tivoli Integrated Portal logon page, log on using the appropriate user ID and password. Your user ID must have administrator permissions. 5. In the Tivoli Integrated Portal navigation tree, click Security > Secure administration, applications, and infrastructure.
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6. On the Secure administration, applications, and infrastructure page, select Local operating system from the Available Realm Definitions list.
Figure 22. Selecting local operating system
7. Click Configure. The Local operating system page is displayed. 8. On the Local operating system page, configure the following items: a. In the Primary administrative user name field, enter the name of a user that is defined in your local operating system. This user will be granted administrative privileges in the Tivoli Integrated Portal server, the Tivoli Storage Productivity Center Device server, and the IBM Tivoli Storage Productivity Center for Replication server. b. Click Server identity that is stored in the repository. c. In the Server user ID or administrative user on a Version 6.0.x node field, enter the same ID that you entered in the Primary administrative user name field and enter the password for the user ID in the Password field. d. Click OK.
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Figure 23. Configuring local operating system
e. In the Messages box on the Secure administration, applications, and infrastructure page, click the Save link in Save to the master configuration. 9. Configure the following items on the Secure administration, applications, and infrastructure page: a. In the Available realm definitions list, select Local operating system and then click Set as current.
Figure 24. Selecting local operating system for available realm definition
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b. Click Apply and then click the Save link in Save to the master configuration. c. Log off IBM Tivoli Integrated Portal. 10. Stop and restart the Tivoli Integrated Portal, IBM Tivoli Storage Productivity Center for Replication servers and the IBM Tivoli Storage Productivity Center Data and Device Servers. Important: This step is disruptive to the Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication services. For Tivoli Storage Productivity Center for Replication, you can perform a takeover to a standby server to ensure that consistency can be maintained for any active servers while the change to this procedure is made. Stop the servers in this order: a. Tivoli Storage Productivity Center for Replication server b. Tivoli Storage Productivity Center Data Server c. Tivoli Storage Productivity Center Device Server d. Tivoli Integrated Portal server Start the servers in this order: a. Tivoli Integrated Portal server b. Tivoli Storage Productivity Center Device Server c. Tivoli Storage Productivity Center Data Server d. Tivoli Storage Productivity Center for Replication server For information regarding stopping and starting a server, go to the Tivoli Storage Productivity Center Information Center and search for starting and stopping services. If the server is running on a Windows operating system, the change to the user authentication method might not be implemented until you restart the computer. If you have problems starting the Tivoli Integrated Portal service, ensure that the service was stopped by following the instructions in Tivoli Integrated Portal service does not stop on page 183.
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Changing the authentication method from the local operating system to LDAP federated repositories
You can configure IBM Tivoli Storage Productivity Center to communicate with an external Lightweight Directory Access Protocol (LDAP) repository such as IBM Tivoli Directory Server or Microsoft Active Directory. To change the authentication method from local operating system to LDAP, you must use IBM Tivoli Integrated Portal. To change the user authentication method from local operating system to LDAP, complete the following steps. Contact your LDAP server administrator for assistance. Important: This procedure is disruptive to the Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication services. For Tivoli Storage Productivity Center for Replication, you can perform a takeover to a standby server to ensure that consistency can be maintained for any active servers while the change to security is made. 1. Before changing the user authentication method, stop and restart only the Tivoli Storage Productivity Center Device Server before running this procedure.
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2. Back up the Device Server, Tivoli Integrated Portal, and Tivoli Storage Productivity Center for Replication WebSphere configuration files. The WebSphere configuration backup files provide a restoration point if a failure occurs during this procedure. Back up WebSphere configuration files on UNIX or Linux systems Run the following commands:
/IBM/Tivoli/tip/profiles/TIPProfile/bin/backupConfig.sh /IBM/TPC/device/apps/was/profiles/deviceServer/bin/backupConfig.sh /IBM/replication/eWAS/profiles/CSM/bin/backupConfig.sh
Back up WebSphere configuration files on Windows systems Run the following commands:
\IBM\Tivoli\tip\profiles\TIPProfile\bin\backupConfig.bat \IBM\TPC\device\apps\was\profiles\deviceServer\bin\backupConfig.bat \IBM\replication\eWAS\profiles\CSM\bin\backupConfig.bat
Back up the soap.client.props file for Tivoli Integrated Portal, Tivoli Storage Productivity Center, and Tivoli Storage Productivity Center for Replication on Windows system Use the Windows copy command to back up these files:
\IBM\Tivoli\tip\profiles\TIPProfile\properties\soap.client.props \IBM\TPC\device\apps\was\profiles\deviceServer\properties\soap.client.props \IBM\replication\eWAS\profiles\CSM\properties\soap.client.props
Back up the soap.client.props file for Tivoli Integrated Portal, Tivoli Storage Productivity Center, and Tivoli Storage Productivity Center for Replication on UNIX or Linux system Use the UNIX or Linux cp command to back up these files:
/IBM/Tivoli/tip/profiles/TIPProfile/properties/soap.client.props /IBM/TPC/device/apps/was/profiles/deviceServer/properties/soap.client.props /IBM/replication/eWAS/profiles/CSM/properties/soap.client.props
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The WebSphere backup command generates a compressed file: WebSphereConfig_YYYY-DD-MM.zip. When you run the backup command, the WebSphere servers will shut down. The WebSphere servers must be restarted after the backup command is finished. You can restore the WebSphere configuration file by running the restoreConfig.sh (for UNIX or Linux) or restoreConfig.bat (for Windows) command. If you have problems starting the Tivoli Integrated Portal service, ensure that the service was stopped by following the instructions in Tivoli Integrated Portal service does not stop on page 183. Note: If the Tivoli Integrated Portal server fails to start after you run the backup command and the WebSphere servers restart, you must start the Tivoli Integrated Portal server. To start the server, follow these steps: v For Windows, click Start > Control Panel > Administrative Tools > Services. On the Windows Services panel, right-click Tivoli Integrated Portal - TIPProfile_Port_xxxx where xxxx indicates the port specified during installation. Click Start. v For Linux or AIX, go to a command prompt window and enter the following command:
TIP_installation_directory/tip/profiles/TIPProfile/bin/ startServer.sh server1
TIP_installation_directory is where Tivoli Integrated Portal is installed. 3. Start a Firefox or Internet Explorer web browser, and type the following information in the address bar:
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http://hostname:port
Where hostname defines the server that is running Tivoli Integrated Portal such as the server name or IP address and port defines the port number for Tivoli Integrated Portal. If the default port was accepted during the installation of Tivoli Integrated Portal, the port number is 16310. Contact your Tivoli Storage Productivity Center administrator if you need to verify the host name and port number. 4. On the Tivoli Integrated Portal logon page, log on using the appropriate user ID and password. Your user ID must have administrator permissions. 5. In the Tivoli Integrated Portal navigation tree, click Security > Secure administration, applications, and infrastructure. 6. On the Secure administration, applications, and infrastructure page, select Federated Repositories from the Available Realm Definitions list.
Figure 25. Selecting Federated repositories
7. Click Configure. The Federated repositories page is displayed. 8. Under Related Items, click Manage repositories.
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Figure 26. Manage repositories
9. On the Manage repositories page, add the LDAP repository that you want to use for authentication as follows: a. Click Add to add a new repository.
Figure 27. Adding a new repository
b.
Enter the values for the following fields: v Repository identifier. A unique identifier for the LDAP repository. This identifier uniquely identifies the repository within the cell, for example: LDAP1. v Directory type. The type of LDAP server to which you want to connect.
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v Primary host name. The host name of the primary LDAP server. This host name is either an IP address or a domain name service (DNS) name. v Port. The LDAP server port. The default value is 389, which is not a Secure Sockets Layer (SSL) connection. You can use port 636 for a Secure Sockets Layer (SSL) connection. For some LDAP servers, you can specify a different port for a non-SSL or SSL connection. If you do not know the port to use, contact your LDAP server administrator. v Bind distinguished name. The distinguished name (DN) for the application server to use when binding to the LDAP repository. If no name is specified, the application server binds anonymously. In most cases, bind DN and bind password are needed. However, when anonymous bind can satisfy all the required functions, bind DN and bind password are not needed. v Bind password. The password for the application server to use when binding to the LDAP repository. c. Click OK.
Figure 28. Enter values for a new repository
d. In the Messages box on the Manage repositories page, click the Save link in Save to the master configuration. 10. From the Manage repositories page, return to the Federated repositories page. 11. Under Repositories in the realm, click Add base entry to Realm.
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Figure 29. Add base entry to realm
12. On the Repository reference page, configure the following items: a. In the Repository list, select the repository that you created in 9 on page 118. b. In the Distinguished name of a base entry that uniquely identifies this set of entries in the realm field, enter the distinguished name of a base entry that uniquely identifies the repository in the realm. c. In the Distinguished name of a base entry in this repository field, enter the distinguished name of the base entry within the repository. In most instances, this value is the same value that you entered in the Distinguished name of a base entry that uniquely identifies this set of entries in the realm field. d. Click OK and then click the Save link in Save to the master configuration.
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Figure 30. Enter values for a new repository continued
13. On the Federated repositories page, there are now two repositories that are displayed under Repositories in the realm: the repository that you have added and a default repository that shows File in the Repository type column. Configure the following items: a. Leave the value in the Realm name field as is or change the name of the realm name. b. In the Primary administrative user name field, enter the name of a user in the repository that you added. This user is granted administrative privileges in the Tivoli Integrated Portal server, the Tivoli Storage Productivity Center Device server, and the IBM Tivoli Storage Productivity Center for Replication server. c. Click Server identity that is stored in the repository. d. In the Server user ID or administrative user on a Version 6.0.x node field, enter the same ID that you entered in the Primary administrative user name field and enter the password for the user ID in the Password field. e. Click OK and then click the Save link in Save to the master configuration.
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Figure 31. Configuring Federated repository
14. Return to Secure administration, applications, and infrastructure page and configure the following items: a. In the Available realm definitions list, select Federated repositories and then click Set as current.
Figure 32. Configuring Federated repository continued
b. Click Apply and then click the Save link in Save to the master configuration. c. Log off Tivoli Integrated Portal.
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15. Stop and restart the Tivoli Integrated Portal, IBM Tivoli Storage Productivity Center for Replication servers and the IBM Tivoli Storage Productivity Center Data and Device Servers. Important: This step is disruptive to the Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication services. For Tivoli Storage Productivity Center for Replication, you can perform a takeover to a standby server to ensure that consistency can be maintained for any active servers while the change to this procedure is made. Stop the servers in this order: a. Tivoli Storage Productivity Center for Replication server b. Tivoli Storage Productivity Center Data Server c. Tivoli Storage Productivity Center Device Server d. Tivoli Integrated Portal server Start the servers in this order: a. Tivoli Integrated Portal server b. Tivoli Storage Productivity Center Device Server c. Tivoli Storage Productivity Center Data Server d. Tivoli Storage Productivity Center for Replication server For information regarding stopping and starting a server, go to the Tivoli Storage Productivity Center Information Center and search for starting and stopping services. If the server is running on a Windows operating system, the change to the user authentication method might not be implemented until you restart the computer. If you have problems starting the Tivoli Integrated Portal service, ensure that the service was stopped by following the instructions in Tivoli Integrated Portal service does not stop on page 183. To verify that the federated repository is configured correctly, complete the following steps: 1. Log on to Tivoli Integrated Portal as the new super user ID (the administrative account is no longer the OS credentials, but is now configured to use the LDAP server super user credentials). 2. In the Tivoli Integrated Portal navigation tree, click Users and Groups > Manage Users. 3. In the Search by list, select User ID. 4. Click Search to search for users in the federated repository. The list of users includes users from both the LDAP and the local file registry. 5. After you have completed and verified the conversion of your Tivoli Storage Productivity Center system's authentication mechanism from local operating system to LDAP federated repositories, remove all Administrative Group Roles entries in the Tivoli Integrated Portal console that involve local operating system groups: a. In the Tivoli Integrated Portal navigation tree, click Users and Groups > Administrative Group Roles. b. In the Administrative Group Roles table, select all entries that involve local operating system groups. Do not select entries that involve LDAP federated repository groups. c. Click Remove. d. In the Messages box on the Administrative Group Roles page, click Save link in "Save directly to the master configuration."
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To learn more, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Enabling secure communication between Tivoli Storage Productivity Center and the LDAP repository and Disabling secure communication between Tivoli Storage Productivity Center and the LDAP repository. | | | | | | | After you change the authentication method successfully, you can assign roles to individuals from the Role-to-Group Mapping node in Tivoli Storage Productivity Center graphical user interface (GUI). You can map Tivoli Storage Productivity Center roles, such as Tape Operator or Fabric Administrator, to user groups that you create in your LDAP-compliant repository. To learn more, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/ infocenter/tivihelp/v4r1/index.jsp and search for Role-to-Group Mappings.
Changing the LTPA token expiration for single sign-on

| | | | | | | For single sign-on, the user's authentication information is passed between applications using Lightweight Third-Party Authentication (LTPA) tokens. By default, the tokens expire after 24 hours. You can change the LTPA token expiration time using the Tivoli Integrated Portal user interface. For instructions about how to change the LTPA token expiration, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/ v4r1/index.jsp and search for Changing the LTPA token expiration for single sign-on.
Launch and launch-in-context

Use the launch and launch-in-context features to start IBM Tivoli Storage Productivity Center and to start other applications from Tivoli Storage Productivity Center. The terms inbound and outbound refer to starting Tivoli Storage Productivity Center (inbound) and starting another application from Tivoli Storage Productivity Center (outbound). Inbound launch-in-context feature You must have View and Modify permissions to use the launch-in-context feature. Use the launch-in-context feature to perform the following tasks in Tivoli Storage Productivity Center: v Create a volume or VDisk v Open the storage area network SAN Planner v Create a capacity report v Create a wasted-space report Run the launch-in-context feature in the following ways: v Use Java Web Start from a Web browser v Use the command line on Windows, AIX, Linux, or UNIX v Use the Windows Start menu v Use the Tivoli Enterprise Portal graphical user interface (GUI) to define, edit, and start commands Outbound launch and launch-in-context features With the outbound launch and launch-in-context features, you can start the administrative applications for devices such as storage systems and switches from various points in the GUI. There are two options for starting
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an application from Tivoli Storage Productivity Center. The option that is available depends on the device that you want to start. The launch feature starts an application at the starting point for that application. The launch-in-context feature starts an application at a functionally related location in that application. The launch menu is displayed when you right-click various objects in the Tivoli Storage Productivity Center GUI. For example, when you right-click a storage device in the Topology Viewer graphical view, you see a launch menu for that device. The content of the menu varies: v If you use Java Web Start to start the IBM System Storage DS Storage Manager and you right-click an IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000 device that is at a firmware level earlier than 7.60, click DS4000 Storage Manager from the launch menu to view and start a function. v If you use Java Web Start to start the DS Storage Manager and you right-click a DS3000, DS4000, or DS5000 device that is at firmware level 7.60 or later, click Subsystem from the launch menu. A submenu of functions is displayed. Click the function that you want to start from the submenu. For the current version of Tivoli Storage Productivity Center, launch-in-context is available only for IBM Tivoli Storage Productivity Center for Replication. To learn more, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for launch and launch-in-context. | | | | | | | | | | | | | | | | | | | | |
Configuring Tivoli Storage Productivity Center for DS8000 LDAP authentication

You must configure Tivoli Storage Productivity Center to use LDAP for single sign-on support for the DS8000 R4.2.
Overview
Configuring Tivoli Storage Productivity Center and DS8000 for single sign-on involves these general steps: For Tivoli Storage Productivity Center 1. Extract the certificate. This certificate is used for securing communication between the Authentication Client on the HMC and the Authentication Service (server component) on Tivoli Storage Productivity Center. 2. Create a truststore which includes the certificate from step 1. 3. You need to know the URL for the Authentication Service. For DS8000 1. Create a Storage Authentication Service (SAS) policy with information collected from Tivoli Storage Productivity Center and the LDAP server. 2. Test the Storage Authentication Service policy using a valid LDAP user mapped to a DS8000 user role in the policy. 3. Activate the Storage Authentication Service policy using a valid LDAP user mapped to the DS8000 administrative user role in the policy.
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Procedure for configuring Tivoli Storage Productivity Center

This procedure assumes that Tivoli Storage Productivity Center is set up with the LDAP repository. Follow these steps: 1. You need to know the URL for the Authentication Service. Note: An example of the Authentication Service URL is:
https://TIP_server_host:16311/TokenService/services/Trust
Here is an example:
https://tpcserver1.storage.mycompany.com:16311/TokenService/services/Trust
The port for the Authentication Service (16311) is one plus the default Tivoli Integrated Portal port (16310). If you change the default port, for example, 17522, then the port number to use for the Authentication Service is one plus the Tivoli Integrated Portal port. In this example, the port number would be:
2. Log in to IBM Tivoli Integrated Portal. Start an Internet Explorer web browser, and enter the following information in the address bar:
https://hostname:port/ibm/console/logon.jsp
Where hostname defines the server that is running IBM Tivoli Integrated Portal and port defines the port number for IBM Tivoli Integrated Portal. The default port is 16310. Contact your IBM Tivoli Storage Productivity Center administrator if you need to verify the host name and port number. On the IBM Tivoli Integrated Portal logon page, log on using the LDAP user ID and password. 3. Create the truststore in IBM Tivoli Integrated Portal. When logged into IBM Tivoli Integrated Portal, go to the Personal Certificates page for the Default keystore. Click Security > SSL certificate and key management > Key stores and certificates > NodeDefaultKeyStore > Personal Certificates. On this page, select the default certificate and click Extract. On the next page, enter the following information: Certificate file name Enter a file name for the extracted certificate. This file automatically gets created in TIP_installation_directory/profiles/TIPProfile/ etc/. For Windows, the default directory is C:\TIP_installation_directory\ profiles\TIPProfile\etc\. Accept and select the default data type. Click OK. 4. Create the truststore file and import the certificate into the truststore file using the ikeyMan tool. a. Launch the ikeyMan tool. For example on Windows:
c:\Program Files\IBM\tivoli\tip\bin\ikeyman.bat
b. Click Key Database File > New. On the New panel, enter the following information and click OK: Key database type Enter or leave the default JKS. File Name Enter a file name. For example, enter tpc_ess.jks.
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Note: The default location is:

c:\Program Files\IBM\tivoli\tip\bin\
Location Enter a location. For example, enter c:\tpc\. Click OK. c. The next panel prompts you to specify a password for this truststore. Specify a password that you can remember. Click OK. d. On the next panel, click Add. This action opens the Add CA certificate from a file panel. Click Browse and select the certificate file you created in step 3 on page 126. Click Done, then click OK. Note: Look for the certificate file, change the Files of Type to All files. Click Open. e. You see a prompt to specify a label. Provide any label. An example of a label is: ESS_Cert. Click OK. f. The ESS_Cert is now one of the certificates listed. g. Exit the ikeyman tool and locate the truststore file (for this example, tpc_ess.jks). You need this truststore file and the password for configuring the LDAP-based policy on DS8000. h. You are now finished with IBM Tivoli Integrated Portal and the truststore setup. 5. Find the user ID and password that is used in LDAP to use for the DS8000 Storage Authentication Service policy configuration page. This user ID is used for authenticating with the Authentication Service. It can be any user ID in LDAP, or a user ID that is also used by Tivoli Storage Productivity Center. This user ID is used as the "Application Client User ID" for a Storage Authentication Service policy on the DS8000. 6. Find the name of a group in LDAP with which you can log in to Tivoli Storage Productivity Center and the DS8000. You would use this LDAP group on the DS8000 also, for mapping to DS8000 roles. You can go to the Tivoli Storage Productivity Center Role-to-Group Mapping node to find out which LDAP group is mapped to the role in Tivoli Storage Productivity Center. To find the LDAP group name, open the Tivoli Storage Productivity Center GUI and click Tivoli Storage Productivity Center > Configuration > Role-to-Group Mapping. The information gathered in steps 1, 3, 4, 5, and 6 is used on the DS8000 Storage Authentication Service policy creation page. 7. Configure DS8000 R 4.2.
Configuring DS8000 for LDAP authentication

Follow these steps: 1. Add the IP address of the DS8000 Hardware Management Console to the Internet Explorer list of trusted sites using the following steps: a. Open the Internet Explorer by clicking the Internet Explorer icon located on the Quick Launch toolbar. b. From the Internet Explorer toolbar, click Tools > Internet options. c. Click the Security tab, click the Trusted sites icon and then click Sites. d. In the Add this web site to the zone field, type the IP address of the DS8000 Hardware Management Console (HMC). Click Add and the IP address is added to the Websites field.
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2.
3. 4.
5.
e. Click Close and then click OK to exit the Internet Options window, and then close the Internet Explorer. To access the DS8000 GUI, expand Element Manager. Click DS8000. In the content pane, select the DS8000 you want. From the Select Action drop-down list, click Launch Default Element Manager. This action opens the DS8000 Storage Manager GUI so that you can administer the DS8000. Use the administrative user ID and password. Enter the User Name and Password. Click OK. On the DS8000 Storage Manager Welcome page, click Real-time manager > Monitor System > User Administration. On the User and Authentication Policy Administration Summary page, select a Complex Name. Under the Select action menu, select Create Storage Authentication Service Policy. The Authentication Service Configuration page is displayed. Enter the following information: v Policy Name v Authentication Service URL (primary) v Authentication Service Client User ID v Authentication Service Client Password v Confirm Authentication Service Client Password Click Next. Note: An example of the authentication URL is:
https://TIP_server_host:16311/TokenService/services/Trust
Here is an example:
The port for the Authentication Service (16311) is one plus the default Tivoli Integrated Portal port (16310). If you change the default port, for example, 17522, then the port number to use for the Authentication Service is one plus the Tivoli Integrated Portal port. In this example, the port number would be:
6. The Truststore file Information page is displayed. Enter the following information: v Truststore File Location v Truststore File Password v Confirm Truststore File Password Click Next. 7. The Map External Users and User Groups to DS8000 User Roles page is displayed. Enter the following information: v External Entity Name v External Entity Type v DS8000 User Role Click Add. The entry is entered in the table at the bottom of this page. Select the entry you created and click Next. 8. The Verification page is displayed. Verify the information and click Next. 9. The Summary page is displayed. Click Activate the Policy if you want to activate the policy immediately. If you want to test the policy before activating
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it, do not select Activate the Policy and click Finish to create the policy. This scenario assumes that you want to test the policy before activating it. You see a message dialog indicating whether the policy was successfully created or not. If the policy was successfully created, close the message dialog. 10. The Manage Authorization Policy page is displayed. Select a policy. Under the Select action menu, click Test Authentication Policy. 11. The Test Storage Authentication Service Policy page is displayed. Enter the following information: v External User Name v External User Password Provide an LDAP user ID and password for External User Name and External User Password. The user ID must already be mapped to a valid DS8000 user role in the Storage Authentication Service policy. This user ID does not have to be in the Administrator group. Click OK. 12. The Manage Authentication Policy page is displayed. Select the policy you want. Under the Select action menu, click Activate Authentication Policy. 13. The Activate Storage Authentication Service Policy page is displayed. Enter the following information: v External User Name v External User Password Provide an LDAP user ID and password for External User Name and External User Password. The user ID must already be mapped to a valid DS8000 user role in the Storage Authentication Service policy. This user ID must be in the Administrator group. Click OK. The policy is now activated. Close the page.
Configuring SSPC for Remote Desktop connection

Use this procedure to configure IBM System Storage Productivity Center (SSPC) for a Remote Desktop connection. With a Remote Desktop connection, you can connect to your computer across the internet from virtually any computer. Remote Desktop is included with Windows 2008.
Procedure
To configure SSPC for Remote Desktop connection, follow these steps: 1. Click Start > Administrative Tools > Server Manager. 2. Click Configure Remote Desktop. 3. Click one of the following selections: v Allow connections from computers running any version of Remote Desktop (this option is less secure) v Allow connections only from computers running Remote Desktop with Network Level Authentication (this option is more secure and connects to other systems running Windows 2008) 4. Click Apply.
Maintaining user IDs and passwords

Use this procedure to change the passwords for Windows Administrator, DB2 user, DB2 services, and IBM Tivoli Storage Productivity Center for Replication.
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For security reasons, change the Windows Administrator password on a regular basis. Each time that you change the Windows Administrator password you must also run the SSPC Password Tool that is located on the SSPC desktop. When you run the password tool, you change the passwords for DB2 user, DB2 services, and IBM Tivoli Storage Productivity Center for Replication so that they match the Windows Administrator password. The password tool then modifies the IBM DB2, Tivoli Storage Productivity Center for Replication, and IBM WebSphere applications so that they can authenticate properly to the Windows operating system. Tip: The windows in the SSPC Password Tool vary, depending on whether you are setting or changing the Windows Administrator password. To change the Windows Administrator, DB2 user, DB2 services, and Tivoli Storage Productivity Center for Replication passwords, follow these steps. Important: The password that you use for DB2 user, DB2 services and Tivoli Storage Productivity Center for Replication must match the Windows Administrator password. 1. Logon to SSPC using the Windows Administrator user ID. 2. Change the Windows Administrator password by performing the following steps. a. From the SSPC desktop, click Start > Control Panel. b. From the Control Panel window, double-click User Accounts. c. Click Change your password. Important: To comply with the password requirements of the Windows operating system and the applications installed on SSPC, the Windows Administrator password must consist of a minimum of six characters, one of which is an uppercase character and one of which is a numeric character. Characters that are permitted are: v A through Z (uppercase characters) v a through z (lowercase characters) v 0 through 9 (numeric characters) v Only the following special characters: -, _, and . (dash, underscore, and period) d. In the Set Password window, type the new password twice. Click Change password to change the password. The User Accounts window is redisplayed. Close the window. 3. On the SSPC desktop, double-click the SSPC Password Tool icon to change the passwords for DB2 user, DB2 services, and Tivoli Storage Productivity Center for Replication. The Choose the password to change window is displayed and the Change DB2 user password for Device and Data Server option is selected. Tip: If the icon for the Password Tool was deleted from the SSPC desktop, perform the following steps to start the tool: a. Open a command prompt window and change the directory to C:\Program Files\IBM\TPC\data\server\tools. b. Type changepasswords to start the Password Tool. 4. Click OK. The Change DB2 user password for Device and Data Server window is displayed.
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5. Perform the following steps: a. Type the password that is the same as the Windows Administrator password in both the Enter password and Confirm password fields. b. The Restart the Data and Device Server option is selected. Leave it as it is and click OK. c. At the message Are you sure you want to change the password? click Yes. The Changing DB2 password for user Administrator window is displayed and shows progress messages while the password is changed. The process takes approximately 5 minutes. d. When Complete is displayed, click Back to Main. The Choose the password to change window is redisplayed. 6. Select Change password for the DB2 services and click OK. The Changing DB2 Services password window is displayed. 7. Perform the following steps: a. Type the user name of DB2 Services in the DB2 Services Username field. b. Type the password that is the same as the Windows Administrator password in both the Enter password and Confirm password fields. c. Click OK. d. At the message Are you sure you want to change the password? click Yes. The Changing DB2 Services password window is displayed and shows progress messages while the password is changed. e. When Complete is displayed, click Back to Main. The Choose the password to change window is redisplayed. 8. Select Change TPC-R password to change the password for Tivoli Storage Productivity Center for Replication, and click OK. The Change TPC-R password window is displayed. 9. Perform the following steps: a. Type the password that is the same as the Windows Administrator password in both the Enter password and Confirm password fields. b. Click OK. c. At the message Are you sure you want to change the password? click Yes. The Changing TPC-R password window is displayed and shows progress messages while the password is changed. d. When Complete is displayed, click Back to Main. The Choose the password to change window is redisplayed. Note: To verify that the password change has completed successfully, check the log located in c:\Program Files\IBM\TPC\Data\log\PWTool.log. 10. Click Exit program to exit the Password Tool. 11. Press any key to continue, and close the command prompt window. This completes the password change.
Verifying the version of Tivoli Storage Productivity Center

| When you encounter a problem and must contact the IBM Support Center, one of the items you must identify is the version of the product. To verify the version of IBM Tivoli Storage Productivity Center that is installed, go to the following directory:
Windows: C:\Program Files\IBM\TPC
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This directory contains the version.txt file which displays the version of Tivoli Storage Productivity Center that is installed. This is an example of the information in version.txt:
TPC V4.2.1 Build TPC_4.2.1.0.56 20100908
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Verifying the version of System Storage Productivity Center

| You can check the version of IBM System Storage Productivity Center (SSPC) so that if you encounter a problem and must contact the IBM Support Center, you can identify the version that you are using. To verify the version of SSPC that is installed, go to the following directory:
C:\sspc
This directory contains the version.txt file which displays the version of SSPC that is installed. The following text is an example of the information in version.txt:
SSPC V1.5 Build 20100910
Verifying the version of DS Storage Manager

| When you encounter a problem and must contact the IBM Support Center, one of the items you must identify is the version of the product. The IBM DS Storage Manager is the graphical user interface (GUI) for the IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000. To verify the version of DS Storage Manager that is installed, from the IBM System Storage Productivity Center (SSPC) desktop, click Start > Control Panel > Programs and Features. The version of DS Storage Manager is shown in the list of programs. | | | | | | | | | | | | | | | | | | | | |
Running the Java Web Start version of DS Storage Manager 10.70 on AIX
IBM System Storage DS Storage Manager Version 10.70 supports the Full Disk Encryption (FDE) drive and the Self-Encrypting Drive (SED). To manage the functions of these drives, the DS Storage Manager uses a method of encryption that conforms to the Advanced Encryption Standard (AES). This method is not included in IBM Java Version 6 that is provided with IBM System Storage Productivity Center. If you use FDE or SED drives, you must do one of the following tasks: v Download and install the latest release of IBM Java Version 6 before you install the Java Web Start version of DS Storage Manager. To download the latest release of IBM Java Version 6, use these sources: For AIX Go to http://www.ibm.com/developerworks/java/jdk/aix/service.html. For Linux Go to https://www.ibm.com/developerworks/java/jdk/linux/ download.html. For Windows Use Java 6 from Oracle v Use the full, separately installed DS Storage Manager, which includes the version of Java software that can be used with the AES.
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Chapter 11. Upgrading the features of IBM System Storage Productivity Center
This section provides information on how to upgrade the hardware and licenses for IBM System Storage Productivity Center. You can upgrade the features of the following components: v Add an IBM Tivoli Storage Productivity Center license key. See Adding an installation license. v Upgrade Tivoli Storage Productivity Center. See Upgrading Tivoli Storage Productivity Center on page 136. v Upgrade the IBM System Storage DS8000 GUI. See Upgrading DS8000 Storage Manager on page 141. v Upgrade IBM Tivoli Storage Productivity Center for Replication. See Upgrading Tivoli Storage Productivity Center for Replication on page 141. v Upgrade DSCIMCLI. See Upgrading the DSCIMCLI on page 142. v Upgrade the IBM DS Storage Manager. See Upgrading the DS Storage Manager on page 142.
Adding an installation license

If you have installed a package on your system, for example, IBM Tivoli Storage Productivity Center Basic Edition, and want to add another package to your system (for example, IBM Tivoli Storage Productivity Center Standard Edition), all you have to do is add the installation license on your system. This topic provides information on how to add the installation license. To check the type of license you have, look for .SYS2 files in the installation directory: TPCBE0402.SYS2 Indicates you have a Tivoli Storage Productivity Center Basic Edition license. TPCSE0402.SYS2 Indicates you have a IBM Tivoli Storage Productivity Center Standard Edition license. TPCDATA0402.SYS2 Indicates you have a IBM Tivoli Storage Productivity Center for Data license. TPCDISK0402.SYS2 Indicates you have a IBM Tivoli Storage Productivity Center for Disk license. For example, if you want to add the IBM Tivoli Storage Productivity Center Standard Edition package to your system, complete the following steps: 1. Start the Tivoli Storage Productivity Center installation program from the DVD or image for the license you want to add. 2. The Select a language panel is displayed. Select a language from the list box and click OK. This is the language used to install the license.
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3. The Software License Agreement panel is displayed. Read the terms of the license agreement. If you agree with the terms of the license agreement, select I accept the terms of the license agreement. Click Next. 4. The Select the type of installation panel is displayed. Select Installation Licenses. Click Next. 5. The Database administrator information panel is displayed. Enter the database administrator user ID and password. Click Next. 6. The Existing database schema information panel is displayed. Enter the information for where the database is located. Click Next. 7. The successfully installed panel is displayed. Click Finish. 8. Stop the Tivoli Storage Productivity Center GUI. 9. Stop the Device server and Data Server. 10. Start the Data Server and the Device server. 11. Start the Tivoli Storage Productivity Center GUI.
Upgrading Tivoli Storage Productivity Center

This topic provides information about how to upgrade IBM Tivoli Storage Productivity Center. When you upgrade IBM Tivoli Storage Productivity Center Version 4.0 or later, IBM Tivoli Storage Productivity Center for Replication also is upgraded automatically. To upgrade Tivoli Storage Productivity Center, follow these general steps. | Important: When you upgrade Tivoli Storage Productivity Center 4.2.1 to a release or patch, the DS Storage Manager code is removed from the C:\Program Files\IBM\TPC\device\apps\was\profiles\deviceserver\InstalledApps\ DefaultNode\SMLiCJNLPGen.ear directory. After you upgrade Tivoli Storage Productivity Center, reinstall DS Storage Manager so that the launch-in-context feature of IBM System Storage DS4000 can function properly. To reinstall the application, use the DS Storage Manager CDs that were provided with SSPC. 1. Download the latest Tivoli Storage Productivity Center 4.2.1 interim fix. To do so, go to http://www.ibm.com/support/entry/portal/Overview/Software/ Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. The Support overview window opens. Click Downloads. From the Featured download links pane, click View all download links and select the latest interim fix. 2. Before continuing this procedure, perform the following steps to change the configuration of the Tivoli Integrated Portal so that it has the SSPC computer name that you want and not the SSPC computer name that was assigned by IBM Manufacturing. a. Open a command prompt window and change the directory to C:\Program Files\IBM\tivoli\tip\bin. b. Type wsadmin -lang jython -c AdminControl.stopServer('server1') and press Enter. c. Type tipChangeHostName -h hostname, where hostname is the computer name of the SSPC server. Press Enter.
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d. Verify that the Tivoli Integrated Portal has stopped by opening C:\Program Files\IBM\tivoli\tip\profiles\TIPProfile\logs\server1\server1.pid. If Tivoli Integrated Portal is stopped, the file does not exist. If the file exists, it contains the process ID of Tivoli Integrated Portal which you can use in the Task Manager to stop Tivoli Integrated Portal. e. Restart the SSPC server. Go to the directory to which you downloaded the latest Tivoli Storage Productivity Center 4.2.1 interim fix, and double-click the Setup file. From the list in the Installer window, click the language that you want and click OK. Accept the terms of the license agreement and click Next. Select Typical installation and click Next. The User ID and password, and server and agent information window opens. If you changed the DB2 administrative password, enter the changed password here. Otherwise, accept the defaults and click Next.
8. When you upgrade from Tivoli Storage Productivity Center 4.1.1 or earlier to Tivoli Storage Productivity Center 4.2.1, the Storage Subsystem Credential Migration Tool page is displayed. Beginning with Tivoli Storage Productivity Center Release 4.2, Tivoli Storage Productivity Center no longer uses CIM agents to communicate with IBM System Storage DS8000 and the IBM System Storage SAN Volume Controller. Instead, DS8000 uses the enterprise storage server network interface (ESSNI) and SAN Volume Controller uses the SAN Volume Controller command-line interface (CLI). As a result, when upgrading to Tivoli Storage Productivity Center you must update your storage system credentials to ESSNI or the SAN Volume Controller CLI. ESSNI and the SAN Volume Controller CLI are also known as Tivoli Storage Productivity Center native interfaces. Tip: You can update your credentials during or after you upgrade Tivoli Storage Productivity Center. To update your credentials, perform one of the following actions: v If you want to update your credentials now, click Next and go to step 9. v If you want to update your credentials later, clear the Run Storage Subsystem Credential Migration Tool check box, then click Next to go to step 9. When you are ready to update your credentials, go to Updating storage system credentials on page 138. 9. The Summary Information window opens. Review the information in the window and click Install. v If, in step 8, you chose to update your credentials now, go to step 10. v If, in step 8, you chose to update your credentials later, the program upgrades Tivoli Storage Productivity Center. No further action is required. 10. The User Credentials Migration Tool panel is prefilled with the IP addresses of the devices that are currently configured to Tivoli Storage Productivity Center. Click Update All, then click Finish. 11. In the Confirmation window, click Yes. The program upgrades Tivoli Storage Productivity Center. For more information about upgrading Tivoli Storage Productivity Center, go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click Tivoli Storage Productivity Center > Upgrading.
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Updating storage system credentials

| If you have IBM System Storage DS8000, IBM System Storage SAN Volume Controller or IBM Storwize V7000, you must upgrade your storage system credentials before you can use IBM Tivoli Storage Productivity Center 4.2 or later. You can update your storage system credentials before, during, or after you upgrade Tivoli Storage Productivity Center. To enter the storage system credentials, follow these steps: 1. Start the Tivoli Storage Productivity Center migration tool to enter storage system credentials. You can start the migration tool in one of the following ways: v Use the migration tool on the Tivoli Storage Productivity Center DVD or download the migration tool: MigrateUserInfo.bat (for Windows) or MigrateUserInfo.sh (for UNIX or Linux). Run the migration tool from the directory UserMigrationTool. v Run the Tivoli Storage Productivity Center upgrade installation program. When Tivoli Storage Productivity Center detects that you have a DS8000, SAN Volume Controller, or Storwize V7000 storage system, you can run the migration tool. v After upgrading Tivoli Storage Productivity Center, open the GUI. In the navigation tree, expand Administrative Services > Configuration > Update Storage Subsystem Credentials. This node is visible only when Tivoli Storage Productivity Center detects that you have a DS8000, SAN Volume Controller, or Storwize V7000 storage system 2. The Update Storage Subsystem Credentials panel is displayed (see Figure 33).
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Figure 33. Update Storage Subsystem Credentials panel
Top table All DS8000 storage systems are displayed if Tivoli Storage Productivity Center can use the existing CIM agent user ID and password to connect to the Hardware Management Console (HMC). If you want to use the existing credentials, click Update or Update All (if you have more than
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one DS8000). Tivoli Storage Productivity Center updates the credentials and removes the DS8000 from the table. Bottom table All SAN Volume Controller or Storwize V7000 storage systems are displayed in this table. All other DS8000 storage systems are displayed in this table if they are not listed in the top table. All SAN Volume Controller or Storwize V7000 storage systems must have their storage system credentials migrated manually. 3. To manually update the credentials for the DS8000, select a DS8000 and click Update. In the Update Subsystem Credentials panel, enter the following information: Username Enter the user ID for the DS8000 Element Manager. Password Enter the password for the user name. HMC2 Address (Optional) You can enter a second HMC address. 4. Click Save. The DS8000 is removed from the table after you update the credentials. 5. If you want to update the credentials for SAN Volume Controller or Storwize V7000, select a storage system and click Update. The Update Subsystem Credentials panel is displayed. Enter the following information: SVC Version Enter the version of the SAN Volume Controller or Storwize V7000 storage system that you want to configure. IP Address Enter the IP address or host name of the SAN Volume Controller or Storwize V7000. Tip: If the SAN Volume Controller or Storwize V7000 has only an IPv4 address, the IP address cannot be edited (it is a label). If the SAN Volume Controller or Storwize V7000 has IPv4 and IPv6 addresses, select an IPv6 or IPv4 address from the list. Select Key Select one of the following actions for the Secure Shell (SSH) key: v Use existing upload key: This selection is the default. If you select this action, the Admin Username and Admin Password fields are optional. v Upload new key: If you select this action, the Admin Username and Admin Password fields are required. Public key content is extracted from the private key that is provided in the Private SSH Key field and is uploaded to SAN Volume Controller or Storwize V7000. Admin Username If you selected Upload new key in the Select Key list, enter the name of a user who has the administrator role for the SAN Volume Controller or Storwize V7000 cluster that contains the device: v For SAN Volume Controller Version 5.0 and later, the default value for the Admin Username field is superuser. v For SAN Volume Controller Version 4.0, the default value for the Admin Username field is admin.
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If you selected Use existing upload key, the Admin Username field is optional. Admin Password Enter the password for the user that you entered in the Admin Username field. Tip: For SAN Volume Controller, the Admin Password is randomly generated when SAN Volume Controller is installed. It is the same password you use to log on to the SAN Volume Controller management GUI. For Storwize V7000, the Admin Password is passw0rd. Username Enter the name of an authorized user of the device. This field is active if you selected Upload new key in the Select Key list, and entered the user name and password of an administrator in the Admin Username and Admin Password fields. Restriction: The Username field applies to SAN Volume Controller Version 5.0 and later; it does not apply to SAN Volume Controller Version 4.0. Private SSH Key By default, the private key file includes a file path of ${device.conf}\tpc_svc.pem, which represents the Tivoli Storage Productivity Center default key file tpc_svc.pem. The tpc_svc.pem key file is in the conf directory where the Device server is installed. If you want to use your own key, the key file must exist on the system where you run the Tivoli Storage Productivity Center user interface. The key is uploaded to the Tivoli Storage Productivity Center server system. Use the Browse button to identify a new key. The private SSH key must be in OpenSSH format or in PuTTY (.ppk) format that is not protected by a password. You can convert a PuTTY .ppk key that is protected by a password to OpenSSH key format by using the PuTTYgen utility. In previous versions of IBM System Storage Productivity Center (SSPC), the PuTTY utility was preinstalled on the SSPC server. Convert a PuTTY .ppk key that is protected by a password to OpenSSH key format by using the following steps: a. Download and start the PuTTYgen utility. You can download PuTTY from http://www.chiark.greenend.org.uk/~sgtatham/ putty/download.html. b. Load the PuTTY .ppk file from the File menu and select Load private key. c. After loading, from the menu bar, select Conversion and select Export OpenSSH key conversion. This action saves the key in OpenSSH format. Important: If you upload a new key for the existing user name using Tivoli Storage Productivity Center, that new key overrides the existing key. If you have another application using that SAN Volume Controller or Storwize V7000 user name (for example Tivoli Storage Productivity Center for Replication), the application cannot log into SAN Volume Controller or Storwize V7000 because the key associated with the user name is overwritten.
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If this situation occurs, create a user name specifically for Tivoli Storage Productivity Center or Tivoli Storage Productivity Center for Replication on the SAN Volume Controller or Storwize V7000 cluster. Add the SAN Volume Controller or Storwize V7000 cluster to Tivoli Storage Productivity Center for Replication by using the new user name and password. Alternatively, you can change the user name and password while in the disconnected state. Passphrase (Optional) Enter the passphrase for the SSH key pair. The passphrase protects your private SSH key file. If you do not have a passphrase, leave this field blank. 6. Click Save. The SAN Volume Controller or Storwize V7000 is removed from the table after you update the credentials.
Upgrading DS8000 Storage Manager

An IBM service representative is responsible for upgrading IBM System Storage DS8000 Storage Manager, which is the graphical user interface (GUI) for IBM System Storage DS8000. For information about upgrading DS8000 Storage Manager, go to http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp. Search for Upgrading the interfaces.
Upgrading Tivoli Storage Productivity Center for Replication

When you upgrade IBM Tivoli Storage Productivity Center Version 4.0 or later, IBM Tivoli Storage Productivity Center for Replication also is upgraded automatically. To upgrade Tivoli Storage Productivity Center for Replication, see Upgrading Tivoli Storage Productivity Center on page 136.
Upgrading to the Two Site or Three Site Business Continuity license

For functionality greater than FlashCopy replication, you can upgrade your IBM Tivoli Storage Productivity Center for Replication license. Options include purchasing and accepting the license for: v IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity v IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity v 60-day try-and-buy version of IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity The process for accepting the Two Site or Three Site Business Continuity license copies a new license file into the license directory. The CD or CD image for the license contains the setup file and the new license file. Follow these steps: 1. Accept the license for Two Site or Three Site Business Continuity. Begin the installation by double-clicking the setup file:
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installation_directory\setupwin32.exe
2. On the Welcome page, click Next. 3. Review the license agreement. If you agree with the license agreement, click I accept the terms of the license agreement. 4. InstallShield checks whether the operating system is appropriate for the product installation and displays the results. Click Next. 5. Confirm the location where Tivoli Storage Productivity Center for Replication is installed by accepting the default location. 6. InstallShield displays a summary window that allows you to change any information that you entered. After you confirm your information, click Install to copy the new license file onto your system. 7. After a successful installation, a summary of the information is displayed. To complete the installation, click Finish.
Upgrading the DSCIMCLI

If you have an older version of SSPC, you can upgrade the DSCIMCLI to the current level. To upgrade the DS CIM agent management commands (DSCIMCLI), go to the website for IBM CIM Agent for DS Open API 5.5 at http://www-01.ibm.com/ support/docview.wss?rs=1118&context=STC4NKB&dc=D400&uid=ssg1S4000879 &loc=en_US&cs=utf-8&lang=en. Download the DSCIMCLI .zip file for 5.5 and readme file for Windows. The readme file provides additional information about downloading and installing the DSCIMCLI. Follow these steps to upgrade the DSCIMCLI: 1. Delete all files in the DSCIMCLI folder. The default directory and folder are:
C:\Program Files\IBM\DSCIMCLI
2. Extract the DSCIMCLI .zip file into the DSCIMCLI folder. Note: If you extract the DSCIMCLI .zip file into a different directory, update the DSAGENT_HOME environment variable to point to the new directory.
Upgrading the DS Storage Manager

Use this information to upgrade IBM System Storage DS Storage Manager. Follow these steps: 1. From the IBM System Storage Productivity Center (SSPC) desktop, click SSPC Support Links > IBM Tivoli Storage Productivity Center. 2. Select the Product family: Disk systems. 3. Select the Product: DS3000, DS4000, or DS5000 4. Under Support & Downloads, scroll down and click Storage Manager. 5. Select the code to download.
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Chapter 12. Backing up and recovering the SSPC system

The Windows Server Backup feature provides a basic backup and recovery solution for computers running the Windows Server 2008 R2 Standard operating system. SSPC provides a procedure that allows you to recover your system in the event of a system failure.
Backing up the SSPC system

You can use the Windows Server Backup feature to protect your operating system, volumes, files, and application data. Backups can be saved to shared folders on a network drive or to DVDs. They can be scheduled to run automatically or manually. You can create a backup using the Backup Schedule Wizard to enable backups to run on a regular schedule or you can use the Backup Once Wizard to run a one-time backup. You can access both of these wizards from the Windows Server Backup Microsoft Management Console (MMC). You can also create regular or one-time backups using the Wbadmin command. When backing up your system, use the Full server (all volumes) option. Do not use the Custom option. The Full server option backs up all volumes, including all files, data, applications, and the system state. To use Windows Server Backup, you must be a member of the Windows Backup Operators or Administrators group, or you must have been delegated the appropriate authority. (The Administrator user ID that is included with SSPC is a member of the Administrators group and has the appropriate authority to perform backups.) If you want to use an SSPC user ID other than the Administrator user ID to create and recover a backup image, see the instructions in Enabling a non-Administrator user ID to create a backup image on page 97. Changing the properties of a non-Administrator user ID so that it is authorized to recover a backup image is a task that can be performed only by a member of the Windows Administrators group. For complete information, see Windows Help and Support by clicking Start > Help and Support. Search add a user account to a group. Tip: Record the password that you use to backup SSPC. If you must recover SSPC image you must use the password that you recorded at the time that you backed up the SSPC image. Otherwise, you will not be able to log on to Windows, or access IBM Tivoli Storage Productivity Center or IBM DB2. For complete information about backing up your SSPC system, go to http://technet.microsoft.com/en-us/library/cc753528.aspx. This Web site includes information about the following tasks: v Configuring automatic backups v Modifying an automatic backup schedule v Performing a manual backup v Using multiple disks to store backups v Creating a backup of the system state using a command line
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Recovering the SSPC system

The method of recovering the SSPC system varies, depending on the number of hard-disk drives that failed and whether you backed up each drive. If both of the hard-disk drives in the SSPC server failed, you must use the LSI Configuration Utility Program to recover files. The LSI Configuration Utility Program is firmware that is preinstalled on the SSPC server that can create redundancy for the files on the 2805-MC5 hard-disk drives. You are not required to manually set up the LSI Configuration Utility Program if only one hard drive fails. If one drive fails, the LSI Configuration Utility Program automatically identifies the new hard drive and copies the files from the failed drive to the redundant drive. The copying begins when the Microsoft Windows Server 2008 R2 Standard operating system starts, and runs in the background until the copy operation is complete. You must manually set up the LSI Configuration Utility Program if one of the following conditions exists: v Both hard drives have been completely formatted v Both hard drives have been replaced v The LSI Configuration Utility Program was removed from the SSPC server To recover the SSPC system: 1. Determine whether you must manually set up the LSI Configuration Utility Program: | v If you must set up the program, perform the steps in Manually setting up the LSI MegaRAID SAS-MFI BIOS Utility and go to step 2. v If you do not have to set up the program, go to step 2. 2. Select and perform one of the following recovery procedures: v If you backed up your SSPC system and want to recover it from a shared folder on a network drive, see Recovering the backup image from a shared folder on a network drive on page 146. v If you backed up your SSPC system and want to recover it from DVDs, see Recovering the backup image from DVDs on page 148. v If you did not back up your SSPC system, see Recovering the SSPC image if you did not back it up on page 149. | | | | | | |
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Manually setting up the LSI MegaRAID SAS-MFI BIOS Utility

If both of the hard drives in IBM System Storage Productivity Center (SSPC) 2805-MC5 have been completely formatted or replaced, or if the LSI MegaRAID SAS-MFI BIOS Utility was removed from the SSPC server, you must manually set up the LSI MegaRAID SAS-MFI BIOS Utility. The LSI MegaRAID SAS-MFI BIOS Utility supports the SSPC server's redundant array of independent disks (RAID). By using the LSI MegaRAID SAS-MFI BIOS Utility, the server can create redundancy for the files on its 2805-MC5 hard-disk drives so that if one disk drive fails, the data can be read or regenerated from the other disk drive in the array. To manually set up the LSI MegaRAID SAS-MFI BIOS Utility, perform the following steps: 1. Ensure that a keyboard, video, and mouse (KVM) unit is securely connected to the SSPC server.
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2. Restart the server using the following steps: a. From the SSPC desktop, click Start. b. Click the right arrow icon and from the list click Restart. The Shut Down Windows window is displayed. c. In the Shutdown Event tracker box, from Options select Operation system: Reconfiguration (Planned) and click OK. The IBM System x Server Firmware window is displayed while Windows restarts. d. If the server does not respond (for example, if the mouse cursor does not move), press the power-control button to turn off the server. Wait two minutes and push the power-control button again to restart the server. 3. Press Ctrl + H to start the LSI MegaRAID SAS-MFI BIOS Utility. The Adapter Selection window is displayed. 4. Click Start. The MegaRAID BIOS Config Utility Virtual Configuration window is displayed. 5. In the left navigation panel, click Configuration Wizard. 6. Click New Configuration and click Next. The following message is displayed:
This is a Destructive Operation! Original configuration and data will be lost Select YES, if desired so.
7. Click Yes. 8. From the Select Configuration Method window, perform the following steps: a. Click Automatic Configuration. b. In the Redundancy field, click Redundancy when possible from the list. c. Click Next. 9. In the Configuration Preview window. click Accept. The following message is displayed: Save this Configuration? 10. Click Yes. The following message is displayed:
All data on the new Virtual Drives will be lost. Want to Initialize?
11. Click Yes. The window quickly loads twice. 12. Click Slow Initialize, and click Go. The following message is displayed:
All data on the new Virtual Drives will be lost. Want to Proceed with Initialization?
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13. Click Yes. A progress window displays the percentage of the initialization. 14. When the initialization is complete, click Back. The setup of the LSI MegaRAID SAS-MFI BIOS Utility is successful if the text in the Drives pane is similar to the following:
Backplane: (252), Slot:0, SAS, HDD, 278.464 GB, Online Backplane: (252), Slot:1, SAS, HDD, 278.464 GB, Online
15. Click Exit. 16. At Exit Application, click Yes. 17. After you perform step 16, the interface does not present an interactive screen. Perform the following steps: a. Press Ctrl + Alt + Delete on the keyboard to restart the server. | | | b. When the IBM System x Server Firmware window is displayed (and as the server restarts), insert the Microsoft Windows Server 2008 R2 Recovery CD (the 64-bit version) into the DVD drive of the SSPC server. Windows loads files. After approximately 5 minutes, the System Image Recovery window opens.
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18. Continue by performing one of the following types of recovery: v If you previously backed up your system and you want to recover the image from a shared folder on a network drive, go to step 4 on page 147 in Recovering the backup image from a shared folder on a network drive. v If you previously backed up your system and you want to recover the image from DVDs, go to step 4 on page 149 in Recovering the backup image from DVDs on page 148. v If you did not back up your system and you want to recover the image, go to step 7 on page 150 in Recovering the SSPC image if you did not back it up on page 149.
Recovering the SSPC system if you backed it up

This topic explains methods of recovering your backed up SSPC image. If your SSPC system does not start and you previously backed it up by using the Windows Server Backup feature, you can use the Microsoft Windows Server 2008 R2 Recovery CD (that comes with the SSPC) and your backup DVDs to recover the image. You can also recover the backup image from a shared folder on a network drive. The backup image that you created with Windows Server Backup can restore the operating system state, volumes, application data, backup catalog, and local files and folders. To recover the SSPC image, you must have backed it up previously by using the Full server (all volumes) option. Requirement: To recover data using Windows Server Backup, you must be a member of the Windows Backup Operators or Administrators group, or you must have been delegated with the appropriate authority. The SSPC Administrator user ID is a member of the Administrators group and has the appropriate authority to perform recoveries. If you have created an additional SSPC user ID and you want to perform the recovery by using this ID, see Enabling a non-Administrator user ID to create a backup image on page 97. To obtain complete information about recovering the system, go to http://technet.microsoft.com/en-us/library/cc753920.aspx. This Web site includes additional information about recovering your server image by using specific tools. The topics that follow describe how to recover the backup image from a shared folder on a network drive and from DVDs.
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Recovering the backup image from a shared folder on a network drive

You might need to recover the backed up SSPC system image from a shared folder on a network drive. To restore your SSPC system image from a shared folder on a network drive, use the procedure in this section. Before you start, assemble the following materials and ensure that the SSPC server is connected to a keyboard, video, and mouse (KVM) unit: v The password that you used when you backed up the SSPC image. To recover the image, you must use this password. Otherwise, you will not be able to log on to Windows, or access IBM Tivoli Storage Productivity Center or IBM DB2. v Microsoft Windows Server 2008 R2 Recovery CD (use the 64-bit version that comes with your SSPC server) v Administrator user ID and password for the device on which the shared folder resides
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v IP and DNS addresses for the device on which the shared folder resides v Directory location of the shared folder Perform the following steps: 1. If required, turn off the server by clicking Start > arrow next to Log Off > Shut Down or by pressing the power-control button on the right front of the server until the LED starts blinking. (See Figure 34).
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Figure 34. Front view of the SSPC 2805-MC5
2. Turn on the SSPC server by pressing the power-control button at the front of the server. 3. When the IBM System x Server Firmware window is displayed, insert the Microsoft Windows Server 2008 R2 Recovery CD (the 64-bit version) into the DVD drive of the SSPC server. Windows loads files. When Press any key to boot from CD or DVD displays, press Enter. 4. Select a language and a keyboard layout, and click Next. 5. Select the operating system to repair. Click Next. 6. At Choose a recovery tool, perform one of the following steps: v If the SSPC server is in a Dynamic Host Configuration Protocol (DHCP) environment, Windows connects to your network drive. Go to step 7 on page 148. v If the SSPC server is not in a DHCP environment, perform the following steps to connect to your network drive: a. Click Command Prompt. b. Change the directory by typing cd \sources\recovery\tools and press Enter. c. To determine whether the SSPC is connected to the network, type wpeinit and press Enter. d. To initialize the network, type ipconfig and press Enter. e. To set the static IP address, type: setipconfig x network portip addrsubnet maskgatewayDNS server (where x is the number of the network port with the address of the network port, IP address, subnet mask address, gateway address and DNS server address of the network drive) and press Enter. Wait for the Ethernet adapter Local Area Connection information to display.
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f. Click the X in the top right to close the command prompt window. The SSPC server connects to the network drive and returns to the Choose a recovery tool window. 7. Click Windows System Image Recovery. 8. When you see the following message: A valid system image location could not be found. Windows cannot find a system image on this computer. Attach the backup hard disk or insert the final DVD from a backup set and click Retry. Alternatively, close this dialog for more options., click Cancel. 9. At Select a System Image Backup, click Select a System Image and click Next. 10. At Re-image your computer, click Advanced. 11. Click Search for a system image on the network. 12. At the message Are you sure you want to connect to the network?, click Yes. The server connects to the network. 13. In the Network Folder field, type the location of the shared folder on the network drive and click OK. Refer to the example on the window for the correct format. Type only the root directory (and not any subdirectories) of the network-attached drive. 14. Type the Administrator user ID and password, and click OK. 15. At Select the location of the system image, click the system image that you want to recover and click Next. 16. Click the image that has the date and time that you want, and click Next. 17. At Choose how to restore the system image, click Next. 18. Click Finish. Windows presents the message Windows System Image Recovery will format the disks you chose to restore, which will erase all existing data. 19. Select the check box I confirm that I want to format the disks and restore the system image, and click OK. Windows begins restoring the image from the shared folder. The process takes several minutes. When the image is fully restored, the SSPC server automatically restarts and briefly displays a message that confirms the recovery.
Recovering the backup image from DVDs

You might need to recover the backed up SSPC system image from DVDs. To restore the SSPC system image from DVDs, use the following procedure. Before you start, assemble the following materials and ensure that the SSPC server is connected to a keyboard, video, and mouse (KVM) unit: v The password that you used when you backed up the SSPC image. To recover the image, you must use this password. Otherwise, you will not be able to log on to Windows, or access IBM Tivoli Storage Productivity Center or IBM DB2. | v Microsoft Windows Server 2008 R2 Recovery CD (use the 64-bit version that comes with your SSPC server) v DVDs that contain your backup image v A completed planning work sheet (see Planning work sheet on page 27) Perform the following steps: 1. If required, turn off the server by clicking Start > arrow next to Log Off > Shut Down or by pressing the power-control button on the right front of the server until the LED starts blinking. (See Figure 35 on page 149).
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2. Turn on the SSPC server by pressing the power-control button at the front of the server. 3. When the IBM System x Server Firmware window is displayed, insert the Windows 2008 R2 Recovery CD (the 64-bit version) into the DVD drive of the SSPC server. Windows loads files. When Press any key to boot from CD or DVD displays, press Enter. 4. Select a language and a keyboard layout, and click Next. 5. Select the operating system to repair. Click Next. 6. At Choose a recovery tool, click Windows System Image Recovery. Windows presents the message: A valid system image location could not be found. Windows cannot find a system image on this computer. Attach the backup hard disk or insert the final DVD from a backup set and click Retry. Alternatively, close this dialog for more options.. 7. Insert the last DVD from your backup group into the external drive and click Retry. Windows scans for backup disks. 8. At Select a System Image Backup, click Use the latest available system image (recommended) and click Next. 9. At Choose how to restore the system image, click Next. 10. Click Finish. Windows presents the message: Windows System Image Recovery will erase all data on the disks you chose to restore. 11. Select the check box I confirm that I want to erase all existing data and restore the system image, and click OK. The message The disk is not the requested disk displays, along with the name of a disk. 12. Remove the disk that is currently in the external drive and insert the disk that is named in the message. Click OK. Windows continues the recovery. 13. If prompted, insert any remaining disks from your backup group. When the image is fully restored, the SSPC server automatically restarts and briefly displays a message that confirms the recovery.
Recovering the SSPC image if you did not back it up

You might need to recover the SSPC system if you did not back it up with the Windows Server Backup feature. If you need to recover the SSPC system but you did not back it up, use the Microsoft Windows Server 2008 R2 Recovery CD and the two SSPC Recovery Image DVDs to restore the SSPC to its factory image. The recovery CD and the image DVDs come with the SSPC server.
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Perform the following steps: 1. If required, turn off the server by clicking Start > arrow next to Log Off > Shut Down or by pressing the power-control button on the right front of the server until the LED starts blinking. (See Figure 36).
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2. Turn on the SSPC server by pressing the power-control button at the front of the server. 3. When the IBM System x Server Firmware window opens, insert the Windows 2008 R2 Recovery CD (the 64-bit version) into the DVD drive of the SSPC server. 4. At the BIOS screen, select F12 <select boot device> by pressing F12. 5. Use the down arrow key to select CD/DVD ROM, then press Enter. 6. At the prompt Press any key to boot from CD or DVD, press Enter. 7. Select a language and a keyboard layout. Click Next. 8. After approximately 5 minutes, the System Recovery Options window opens. Select Windows Server 2008 R2 if it is not already selected. Click Next. 9. At Choose a recovery tool, click Command Prompt to open a command prompt window. 10. Change the directory by typing cd \sources\recovery\tools and press Enter. 11. At the command prompt, type Restoresspc and press Enter. This command is not case-sensitive. 12. When prompted with All data on non-removable disk will be lost. Proceed with Restore (Y/N)?, type Y and press Enter. 13. When prompted, remove the Windows 2008 R2 Recovery CD from the SSPC server and insert the SSPC Recovery Image DVD Part 1. 14. At the prompt Please insert the SSPC recovery DVD 1 and enter the location of recovery DVD <d:>?, type x: (where x is the letter of your DVD drive) and press Enter. The process of recovering the image begins and might take more than 10 minutes. 15. At the prompt Please insert the SSPC recovery DVD 2 and enter the location of the recovery DVD <d:>?, insert the SSPC Recovery Image DVD Part 2 into the server. Type x: (where x is the letter of your DVD drive) and press Enter. The process of recovering the image continues and might take more than 10 minutes. When the recovery is completed and the image is fully restored, the message Successfully applied image is displayed. 16. Press any key to continue.
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17. Close the command prompt window. 18. At the prompt Choose a recovery tool, remove SSPC Recovery Image DVD Part 2 and click Restart. The IBM System x Server Firmware window opens when the server restarts. The following messages are displayed:
Boot Fail. Floppy Disk Boot Fail. Floppy Disk Boot Fail. Windows Boot Manager
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Ignore these messages; they are displayed whenever the server starts or restarts and no disk is in the DVD drive. The server continues to start. This process takes between five and ten minutes to complete. These screens will appear during the start process:
Setup Setup Setup Setup Setup is Starting Services is Installing Devices (%) is applying system settings will continue after restarting your computer. is preparing your computer for first use.
When the Set Up Windows window opens, go to the Read This First: Installing the IBM System Storage Productivity Center flyer (this publication comes with the SSPC server) or the IBM System Storage Productivity Center Version 1, Release 5 User's Guide. The flyer or User's Guide provides directions on configuring the computer and network settings. Also, the Planning worksheet provides the specific information (product keys, passwords, IP addresses, etc.) of the initial server configuration and is invaluable in completing all remaining steps for setting up the SSPC server.
Backing up the Tivoli Storage Productivity Center database

IBM Tivoli Storage Productivity Center uses circular logs for the DB2 database. Therefore, only an offline database backup is supported. When an offline database backup is performed, the database connections are terminated. Therefore, the Tivoli Storage Productivity Center servers need to be stopped and then restarted. 1. Close the Tivoli Storage Productivity Center GUI. 2. Stop the Tivoli Storage Productivity Center servers. Click Start > Control Panel > Administrative Tools > Services. On the Services panel, stop these services:
IBM WebSphere Application Server V6.1 - DeviceServer IBM Tivoli Storage Productivity Center - Data Server
3. Back up your database. a. Open the DB2 Control Center. Click Start > All Programs > IBM DB2 > DB2COPY1 > General Administration Tools > Control Center. b. The Control Center View panel is displayed. Select Basic and click OK. c. In the Control Center navigation tree, click All Databases. d. Expand the All Databases node to see TPCDB. This is the Tivoli Storage Productivity Center database. Highlight TPCDB and right-click on it. Click Backup. e. The Confirm the details of your database panel is displayed. Click Next. f. The Specify where to store your backup image panel is displayed. For Media Type, enter File System. If you want to add a new folder, click Add. g. On the Path Browser - LOCALHOST panel, click the Create New Folder icon. Enter the name of your new folder (for example, TPCbackup1). Click OK.
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h. On the Specify where to store your backup image panel, you will see your new folder listed (TPCbackup1). Click Finish. The database backup will run. i. When the database backup is completed, you will see a DB2 Message window indicating that the database backup completed successfully. j. Close the DB2 Message window. 4. Restart the Tivoli Storage Productivity Center servers. Click Start > Control Panel > Administrative Tools > Services. On the Services panel, start these services:
IBM WebSphere Application Server V6.1 - DeviceServer IBM Tivoli Storage Productivity Center Data Server
Backing up and recovering Tivoli Storage Productivity Center for Replication

You can back up the entire IBM Tivoli Storage Productivity Center for Replication database. You can also back up copy sets in a specific session. You can then use the backup files to restore a previous configuration or recover from a disaster. For instructions about backing up and restoring the IBM Tivoli Storage Productivity Center for Replication database or copy sets, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/ infocenter/tivihelp/v4r1/index.jsp and search for Backing up and recovering IBM Tivoli Storage Productivity Center for Replication configuration data.
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This topic provides troubleshooting information for the IBM System Storage Productivity Center (SSPC). For servicing or technical support, you will find a wide variety of sources available from IBM to assist you. This topic contains information about where to go for information for IBM products, what to do if you experience a problem with your system, and whom to call for service, if necessary. The SSPC Support Links icon on the SSPC desktop provides a quick link to the support websites for the following products: v System Storage Productivity Center v IBM Tivoli Storage Productivity Center v IBM Tivoli Storage Productivity Center for Replication v SAN Volume Controller v DS8000 For specific System Storage Productivity Center troubleshooting topics, see Appendix C, Troubleshooting topics, on page 177.
Subscribing to technical support websites

It is a good practice to subscribe to IBM technical support websites to receive information about important technical notes, flashes, and APAR information. To subscribe to the technical support website for IBM Tivoli Storage Productivity Center, use these steps: 1. Go to http://www.ibm.com/support/entry/portal/Overview/Software/ Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. The Support overview window opens. 2. From the Notifications pane, click My Notifications. 3. From the Sign in window, enter your IBM ID and password, and click Submit. 4. From the My notifications window, click Subscribe > Tivoli. 5. In the resulting window, click to select the check box beside Tivoli Storage Productivity Center Basic Edition. 6. Click Continue. 7. In the resulting window, enter the appropriate information in the fields and click Submit to create your subscription.
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Support websites
This topic provides information for the IBM System Storage Productivity Center. If you encounter a problem, IBM has the following support websites to help you determine whether this is a new problem or an existing problem. These websites also have information about flashes, technical notes, troubleshooting tips, planning and installation information, and download pages for code updates.
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IBM DB2 For information about DB2, go to http://www-947.ibm.com/support/ entry/portal/Overview/Software/Information_Management/ DB2_for_Linux,_UNIX_and_Windows. IBM System Storage Productivity Center For information about System Storage Productivity Center, go to http://www.ibm.com/support/entry/portal/Overview/Hardware/ System_Storage/Storage_software/Storage_infrastructure_management/ System_Storage_Productivity_Center_(SSPC)/. IBM Tivoli Storage Productivity Center For information about Tivoli Storage Productivity Center, go to http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/ Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. The Support overview window opens. IBM Tivoli Storage Productivity Center for Replication For information about IBM Tivoli Storage Productivity Center for Replication, go to http://www.ibm.com/support/entry/portal/Overview/ Software/Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. The Support overview window opens. IBM System Storage SAN Volume Controller For information about SAN Volume Controller, go to http:// www.ibm.com/support/entry/portal/Overview/Hardware/ System_Storage/Storage_software/Storage_virtualization/ SAN_Volume_Controller_(2145)/. | | | IBM Storwize V7000 For information about Storwize V7000, go to http://www.ibm.com/ storage/support/storwize/v7000. IBM System Storage DS8000 series For System Storage DS8100, go to http://www-947.ibm.com/support/ entry/portal/Troubleshooting/Hardware/System_Storage/Disk_systems/ Enterprise_Storage_Servers/DS8100/ For System Storage DS8300, go to http://www-947.ibm.com/support/ entry/portal/Troubleshooting/Hardware/System_Storage/Disk_systems/ Enterprise_Storage_Servers/DS8300/ For System Storage DS8700, go to http://www.ibm.com/support/entry/ portal/Hardware/System_Storage/Disk_systems/ Enterprise_Storage_Servers/DS8700/ IBM System Storage DS3000, DS4000, or DS5000 For information about DS3000, DS4000, or DS5000, go to http://www.ibm.com/support/entry/portal/. LSI or Engenio SMI-S Provider For information about the LSI or Engenio SMI-S Provider, go to http://www.lsi.com/storage_home/products_home/external_raid/ management_software/smis_provider/index.html. DS CIM agent For information about the DS CIM agent, go to http://www-947.ibm.com/
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support/entry/portal/Troubleshooting/Hardware/System_Storage/ Storage_software/Other_software_products/ CIM_Agent_for_DS_Open_(API)/. | | | IBM Support Line To determine the IBM Support Line offerings in your country, go to http://www-03.ibm.com/services/supline/products/java2.html.
Documentation
Use these links to access troubleshooting documentation about IBM System Storage Productivity Center and related products. IBM DB2 Go to http://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp. Click Troubleshooting and support. IBM Tivoli Storage Productivity Center Go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM Tivoli Storage Productivity Center > Troubleshooting > IBM Tivoli Storage Productivity Center. IBM Tivoli Storage Productivity Center for Replication Go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM Tivoli Storage Productivity Center > Troubleshooting > IBM Tivoli Storage Productivity Center for Replication. IBM System Storage SAN Volume Controller For information about SAN Volume Controller, go to http:// publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp. Click Troubleshooting. | | | | IBM Storwize V7000 For information about Storwize V7000, go to http:// publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp. Click Troubleshooting. IBM System Storage DS8000 For information about the DS8000, go to http://publib.boulder.ibm.com/ infocenter/dsichelp/ds8000ic/index.jsp. Click Troubleshooting. From a browser, you can check the following: Version You can confirm that the DS8000 Element Manager is available by entering:
http://ip:port/DS8000/TokenManager?user=getVersion
The following information is displayed: v R3.0 - will return with the correct version string. v R2.4 - will return with a "NULL" string (this feature is not supported in pre-release 3 versions). v If nothing is returned, the element manager is not accessible. Login You can verify that the element manager is running and you are able to log in to the element manager. Enter the following URL:
http://ip:port/DS8000/TokenManager?user=user_name &passwd=password
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For R3 and R2.4, a successful login results in the return of a unique Java UID string. A "NULL" login means that the login failed. If nothing is returned, the element manager is unavailable. DS8000 Element Manager servlets The DS8000 Element Manager servlets run within the Device server web container. To access the log file, go to this directory:
TPC_install_dir\device\log\msgTPCDeviceServer.log
DS8000 Element Manager JavaServer Page To access the log file for the DS8000 Element Manager JavaServer Page, go to this directory:
TPC_install_dir\device\apps\was\profiles\deviceServer\ installedApps\DefaultNode\DeviceServer.ear\DeviceServer.war
There also is a debugging console available. To access the debugging console, a flag needs to be passed to Java when launching the GUI. This flag is:
var dfConfig = {isDebug: true, "dojoDebugMasterConsole"};
The flag causes Tivoli Storage Productivity Center to provide debug information to stdout. Note: If you start Tivoli Storage Productivity Center by using javaw.exe (as is used by the default in the Windows shortcut), you do not see output because javaw.exe hides the console window. In this case, change the shortcut to use java.exe. IBM System Storage DS3000, DS4000, or DS5000 For information about the DS3000, DS4000, or DS5000 servers, go to http://www.ibm.com/support/entry/portal/.
Before you call

| Before you contact the IBM Support Center, review the problem determination checklist and refer to online support. Before you call, ensure that you have taken these steps: v Check all cables to ensure that they are connected. v Check the power switches to ensure that the system and all optional devices are turned on. | | | | | | v For an Ethernet connection, verify that both ends of the cable are connected to appropriate devices. v For a fibre-channel connection, verify that the fibre-channel cable is connected from the host bus adapter (HBA) to the target storage controller. To conduct diagnostic tests, see Determining the state of the HBA and its ports on page 185. v For a fibre-channel connection in which no storage area network (SAN) is used, verify that the HBA is connected to the storage controller. For a fibre-channel connection in the HBA is connected to a controller through a SAN, verify the SAN connections. v Verify that a connection exists between IBM Tivoli Storage Productivity Center and IBM System Storage DS8000. To do so, from the left navigation pane of the Tivoli Storage Productivity Center GUI, click Administrative Services > Data Sources > Storage Subsystems. In the right pane or the resulting window, locate your DS8000 storage system and its status under the Connection Status column.
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v Refer to the following troubleshooting information: IBM System x3550 M3 Type 7944 Problem Determination and Service Guide. This guide is available on the IBM System Storage Productivity Center Documentation CD that comes with the SSPC server. Support websites on page 153 lists support websites that you can visit to troubleshoot IBM System Storage Productivity Center, Tivoli Storage Productivity Center, IBM Tivoli Storage Productivity Center for Replication, DS8000, IBM System Storage DS5000, IBM System Storage DS4000, IBM System Storage DS3000, IBM System Storage SAN Volume Controller, IBM Storwize V7000, and IBM DB2. v For explanations of IBM Tivoli Storage Productivity Center or IBM Tivoli Storage Productivity Center for Replication error messages that occur when you use IBM System Storage Productivity Center (SSPC), go to the IBM System Storage Productivity Center Information Center at http://publib.boulder.ibm.com/ infocenter/tivihelp/v4r1/index.jsp and search for the number of the error message. To learn about the conditions that trigger alerts in Tivoli Storage Productivity Center or Tivoli Storage Productivity Center for Replication, go to the information center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/ index.jsp and search for triggering conditions. v Try to determine whether the problem is related to software or hardware. For example, for hardware, look for obvious signs of a hardware fault. Error lights on the front panel might indicate a failing hardware part. Error logs might indicate whether a hardware failure has occurred. If you suspect a software problem, see the documentation for the operating system or the software product. v If the problem is a software-related problem, have these items ready: Version, release, modification, and service level number or the product that is causing a problem. The communication protocol (for example, TCP/IP), version, and release number you are using. The activity you were doing when the problem occurred, listing the steps you followed before the problem occurred. The exact text of any error messages. Collect relevant log files. v Check for technical information, hints and tips, or submit a request for information by going to the SSPC Technical Support website at http://www.ibm.com/support/entry/portal/Overview/Hardware/ System_Storage/Storage_software/Storage_infrastructure_management/ System_Storage_Productivity_Center_(SSPC)/. You can also review the IBM Software Support Handbook, a guide to support services that is available at http://www14.software.ibm.com/webapp/set2/sas/f/ handbook/home.html.
Customer support for SSPC

The IBM System Storage Productivity Center (SSPC) combines an IBM Machine Type 2805 server with preinstalled storage software that represents a point of centralized management for storage devices. Remote support services are available for the individual products that are preinstalled with SSPC. Warranty support for Machine Type 2805 is provided with
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the sale of the server. Hardware warranty terms are 1-year, 7x24, 4-hour response IBM On-Site Service. To ensure continued IBM support, hardware maintenance agreements are required after the warranty period expires. For IBM Tivoli Storage Productivity Center, and SAN Volume Controller (for one year at the initial purchase), further software maintenance is provided with an entitled software support contract. Optionally, IBM provides remote technical support for the Microsoft Windows Server operating system software through the Windows/Linux Support Line service. This service is not sold with SSPC, but customers can purchase it through a business partner or IBM sales representative. Included with the sale of an IBM storage device (for example, the DS Storage Manager for DS8000) is licensed hardware-management software. Defect support for both the storage device and management software is included under the product warranty for those devices. Non-defect-related support issues require the purchase of Storage Support Line service. This optional offering provides assistance with using, configuring, and resolving problems associated with the managed storage device. Storage Support Line service is recommended for the storage devices at the customer location. It is not sold with SSPC, and you can purchase it through a business partner or IBM sales representative. Depending on the type of technical issue, you can obtain support for elements of the SSPC bundle of products through hardware or software customer service. If the issue requires software support assistance, an IBM customer number for Tivoli Storage Productivity Center, SAN Volume Controller, Support Line for Windows Operating Systems, or Support Line for Storage is required. For hardware issues, contact IBM Hardware Support with the type, model, and serial number of the product. For software issues, contact IBM Software Support with your IBM customer number and have your active support contract available. For other technical issues (for example, issues with a storage area network (SAN), disk, or host bus adapter), or to obtain assistance with an optional Support Line contract for disk, tape, or SAN, go to http://www-03.ibm.com/services/supline/ products/java2.html. To receive telephone support: v For customers in the United States, call 1-800-IBM-SERV (1-800-426-7378). v For customers outside the United States, call the support number for your country, available at http://www.ibm.com/planetwide.
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Contacting the IBM Support Center

Contact the IBM Support Center for information and assistance with System Storage Productivity Center. When you contact the IBM Support Center, be prepared to provide the following information: v Unless you are sure that you have a hardware-specific issue, refer to the IBM Tivoli Storage Productivity Center. Provide your Tivoli Storage Productivity Center product ID (PID) and customer ID to receive warranty or Maintenance Agreement support. If the problem is not related to System Storage Productivity Center hardware or the Tivoli Storage Productivity Center, but is related to another product (for example, the DS4000 system or the SAN Volume Controller), contact the IBM Support Center for that product. v For hardware-specific issues only, indicate that the server is Machine Type 2805 and provide its serial number.
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Be prepared to provide identification information so that support personnel can readily assist you. Customer identification information might also be needed to access online services available on the website. To contact the IBM Support Center: v For customers in the United States, call 1-800-IBM-SERV (1-800-426-7378). v For customers outside the United States, call the support number for your country, available at http://www.ibm.com/planetwide. For support for IBM System Storage Productivity Center, contact the IBM Support Center in one of the following ways: v Go to the System Storage Productivity Center support website at http://www.ibm.com/support/entry/portal/Overview/Hardware/ System_Storage/Storage_software/Storage_infrastructure_management/ System_Storage_Productivity_Center_(SSPC)/ . To receive future support notifications about Tivoli Storage Productivity Center, perform the following steps: 1. Go to http://www.ibm.com/support/entry/portal/Overview/Software/ Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. 2. From the Notifications pane, click My Notifications. 3. From the Sign in window, enter your IBM ID and password, and click Submit. 4. From the My notifications window, click Subscribe > Tivoli. 5. In the resulting window, click to select the check box beside Tivoli Storage Productivity Center Basic Edition. 6. Click Continue. 7. In the resulting window, enter the appropriate information in the fields and click Submit to create your subscription.
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Taiwan contact information

This topic contains the product service contact information for Taiwan.
IBM Taiwan Product Service Contact Information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd., Taipei Taiwan Tel: 0800-016-888
Troubleshooting Tivoli Storage Productivity Center problems

This section provides troubleshooting information for IBM Tivoli Storage Productivity Center. Tivoli Storage Productivity Center provides the following tools to help you diagnose problems with Tivoli Storage Productivity Center: v Service tool
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v Repocopy tool The service tool helps collect information for all installed Tivoli Storage Productivity Center components (for example, Data Server, Device Server, and GUI) from a centralized location. This tool detects the configuration of the system it is running on and collects the appropriate information. The information is placed in a .zip file. This file is placed in the same directory where the service tool is located. You can send this file to IBM Support Center to help you resolve problems. The service tool does not collect information from the repository database. To collect information from the repository database, use repocopy. For information about the service tool, go to the Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click Tivoli Storage Productivity Center > Administering > Tivoli Storage Productivity Center > Collecting information for IBM support The repocopy tool enables you to export all the tables in the Tivoli Storage Productivity Center database repository, if told to do so by IBM. You can send the output to the IBM Support Center. For information about the repocopy tool, go to the Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click Tivoli Storage Productivity Center > Administering > Tivoli Storage Productivity Center > Exporting repository tables > Exporting repository data.
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Appendix A. Licenses for Tivoli Storage Productivity Center

The following product licenses are available for IBM Tivoli Storage Productivity Center: Basic, Data, Disk, Midrange, and Standard Editions. Each license determines the functions that are accessible in the user interface. This topic lists the functions that are included with each license to help you determine which one best meets your storage management needs. IBM Tivoli Storage Productivity Center Standard Edition Contains all the functions for data management, disk management, fabric management, and tape management, plus: v Analytical functions v Configuration Analysis v Configuration History v SAN Planner v Storage Optimizer IBM Tivoli Storage Productivity Center for Data Edition Includes data management, basic tape, disk, and fabric management, database monitoring, and chargeback functions, but does not include performance monitoring functions. IBM Tivoli Storage Productivity Center for Disk Edition Includes basic disk, fabric, tape, and data management functions and storage system performance monitoring, but does not include fabric performance monitoring, chargeback, and database monitoring functions. IBM Tivoli Storage Productivity Center for Disk Midrange Edition Provides storage device configuration, performance monitoring, and management of Storage Are Network (SAN) attached devices from a single console. This product provides basic disk functions and performance monitoring capabilities for IBM System Storage DS3000, IBM System Storage DS4000, IBM System Storage DS5000 systems, IBM System Storage SAN Volume Controller, and IBM Storwize V7000. IBM Tivoli Storage Productivity Center Basic Edition Includes basic disk, fabric, tape, and data management functions, but does not include chargeback, database monitoring, and performance monitoring functions. Use the following tables to view the specific functions, reports, and elements of the user interface that are available in each license.
Table 25. Available functions in each Tivoli Storage Productivity Center license Function Administrative Services Device discovery Data Sources Configuration Yes1 Yes Yes
2 3
Basic Edition
Disk Edition Yes1 Yes Yes

2 3
Midrange Edition Yes1 Yes Yes

2 3
Data Edition
Standard Edition
Yes Yes Yes

7
Yes Yes Yes
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Table 25. Available functions in each Tivoli Storage Productivity Center license (continued) Function Basic Edition Disk Edition Midrange Edition Data Edition Standard Edition
IBM Tivoli Storage Productivity Center Configuration Utility Configure Devices Job Management Reporting v Batch Reports v User ID reports v System Reports v Rollup Reports v Data Source Reports Yes Yes Yes Yes Not all reports are available in the Basic edition. See Table 26 on page 164 for a list of available reports. Yes Yes Yes Yes Yes Not all reports are available in the Disk edition. See Table 26 on page 164 for a list of available reports. Yes Yes Yes Yes Yes Not all reports are available in the Midrange edition. See Table 26 on page 164 for a list of available reports. Yes Yes Yes Yes Yes Not all reports are available in the Data edition. See Table 26 on page 164 for a list of available reports. Yes Yes Yes Yes Yes See Table 26 on page 164 for a list of available reports.
Topology Viewer Monitoring v Probes v TPC Server Probes Storage Resource Group Management Analytics v Configuration History v Storage Optimizer v SAN Planner v Configuration Analysis Alerting v Alert Log v Authentication Configuration Alerts Data Manager Monitoring v Groups v Pings v Scans v Profiles Alerting Policy Management
Yes
v Yes4 v No Yes
v Yes4 v No Yes
v Yes4 v No Yes
v Yes v No Yes
v Yes v Yes Yes
v No v No v No v No
v No v No v No v No
v No v No v No v No
v No v No v No v No
v Yes v Yes v Yes v Yes
v Yes5 v Yes
v Yes5 v Yes
v Yes5 v Yes
v Yes v Yes
v Yes v Yes
v Yes v Yes v No v No Yes No

6

6

6
v Yes v Yes v Yes v Yes Yes Yes
v Yes v Yes v Yes v Yes Yes Yes
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Table 25. Available functions in each Tivoli Storage Productivity Center license (continued) Function Reporting Basic Edition Yes Not all reports are available in the Basic edition. See Table 26 on page 164 for a list of available reports. Data Manager for Databases Data Manager for Chargeback Disk Manager Storage Subsystems v Create Volumes v Create Virtual Disks v Launch Element Manager Storage Optimizer SAN Planner Monitoring v Groups v Jobs v Storage Subsystem Performance Alerting Profile Management Reporting v Groups v Storage Subsystems v Storage Subsystem Performance Fabric Manager Fabrics Monitoring v Groups v Jobs v Switch Performance Monitors Alerting Reporting: Switch Performance v Yes v Yes v No Yes No v Yes v Yes v No Yes No v Yes v Yes v No Yes No v Yes v Yes v No Yes No v Yes v Yes v Yes Yes Yes Yes Yes Yes Yes Yes v Yes v Yes v No v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v No v Yes v Yes v Yes v Yes v Yes v No Yes No v Yes v Yes v Yes Yes Yes v Yes v Yes v Yes Yes Yes v Yes v Yes v No Yes No v Yes v Yes v Yes Yes Yes Yes v Yes v Yes v Yes No No Yes v Yes v Yes v Yes No No Yes v Yes v Yes v Yes No No Yes v Yes v Yes v Yes No No Yes v Yes v Yes v Yes Yes Yes No No Disk Edition Yes Not all reports are available in the Disk edition. See Table 26 on page 164 for a list of available reports. No No Midrange Edition Yes Not all reports are available in the Midrange edition. See Table 26 on page 164 for a list of available reports. No No Yes Yes Yes Yes Data Edition Yes Standard Edition Yes
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Table 25. Available functions in each Tivoli Storage Productivity Center license (continued) Function Tape Manager Element Manager Replication Manager Notes: 1. You cannot run the following discovery jobs in the Basic, Disk, and Midrange editions: Netware Filer, Windows Domain, NAS, SAN FS, and VMware VI Data Source. 2. You cannot associate VMware VI Data Sources or TPC Servers with Tivoli Storage Productivity Center in the Basic, Disk, and Midrange editions. 3. The following nodes under Configuration are not available in the Basic, Disk, and Midrange editions. v License Keys v Quota and Constraint e-mail Address Rules v Scan/Probe Agent Administration v Manual NAS/Netware Server Entry v NetWare Tree Logins v Resource History Retention for Databases v Removed Resource Retention for Databases v Configuration History Settings 4. Use probes and Storage Resource agents to collect asset and capacity information about storage entities in the Disk, Basic, and Midrange editions. To collect specific file level information (for example, usage statistics), you must use the Data or Standard editions to run scans on your file systems. Note: You cannot probe hypervisors in the Basic, Disk, and Midrange editions. 5. The following nodes under Alert Log are not available in the Basic, Disk, and Midrange editions: v Directory v User v OS User Group v Configuration Analysis (also not available in the Data edition) v Hypervisor 6. The following nodes under Data Manager > Alerting are not available in the Basic, Disk, and Midrange editions: v Directory Alerts v Hypervisor Alerts 7. Data Sources for Data Edition does not support TPC Server Probes. Table 26. Available reports in each IBM Tivoli Storage Productivity Center license Reports Batch reports System Reports: v Data v Fabric v Disk Rollup Reports Data Source Reports Asset reports v Yes5 v Yes v No No Yes
3
Basic Edition Yes Yes Yes
Disk Edition Yes Yes Yes
Midrange Edition Yes Yes Yes
Data Edition Yes Yes Yes
Standard Edition Yes Yes Yes
Basic Edition No
Disk Edition Yes

1, 2
Midrange Edition Yes

1, 2
Data Edition Yes

2
Standard Edition Yes
v Yes5 v Yes v Yes No Yes

3
v Yes5 v Yes3 v Yes No Yes
v Yes v Yes3 v No No Yes
v Yes v Yes v Yes Yes Yes
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Table 26. Available reports in each IBM Tivoli Storage Productivity Center license (continued) Reports v By Cluster v By Computer v By Hypervisor v By OS Type v By Storage Subsystem v System-wide Availability reports TPC-wide Storage Space reports: v Disk Space v File System Space v Consumed File System Space v Available File System Space Usage reports: Usage Violation reports: Backup reports: Monitored Computer Storage Space reports No No No Yes No No No Yes Yes Yes No Yes No No No Yes Yes Yes No Yes Yes Yes Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes v Yes Basic Edition v Yes v Yes v No v Yes v Yes v Yes Yes
4
Disk Edition v Yes v Yes v No v Yes v Yes v Yes Yes

4
Midrange Edition v Yes v Yes v No v Yes v Yes v Yes Yes

4
Data Edition v Yes v Yes v Yes v Yes v Yes v Yes Yes
Standard Edition v Yes v Yes v Yes v Yes v Yes v Yes Yes
Storage Subsystem reports Yes Storage Subsystem Performance reports Switch Performance reports Tape Library report No No Yes
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Table 26. Available reports in each IBM Tivoli Storage Productivity Center license (continued) Reports Notes: 1. You must deploy Storage Resource agents to enable batch reports for these licenses. A Storage Resource agent must be deployed on the computer where you want to run batch reports. 2. The following batch reports are not available in the following editions: v Basic edition: No batch reports are available v Disk edition: Rollup Reports, Usage, Usage Violations, Backup, Switch Performance v Midrange edition: Rollup Reports, Usage, Usage Violations, Backup, Switch Performance v Data edition: Storage Subsystem Performance, Switch Performance 3. The following Fabric system reports are not available in the Basic, Disk, Midrange, and Data editions: Top switch Ports Data Rate Performance, Top Switch Ports Packet Rate Performance, Switch Port Errors, Switch Performance. 4. The following Asset > System-wide reports are not available in the Basic, Disk, and Midrange editions: Unmanaged Virtual Machines, Virtual Machines with no VMWare Agent, Monitored Directories, Unmanaged Computers, Users, OS User Groups. 5. The following Data system reports are available with Basic Edition, Disk, and Disk Midrange Edition: v Disk Space Summary v Disk Defects v Computer Storage Availability v Computer Disk Space v Available File System Space Basic Edition Disk Edition Midrange Edition Data Edition Standard Edition
If you have purchased a license for IBM Tivoli Storage Productivity Center, Table 27 lists the products for which you can purchase a license upgrade for your system.
Table 27. License upgrade scenarios for IBM Tivoli Storage Productivity Center IBM Tivoli Storage Productivity Center license Basic Edition Basic Edition Basic Edition Basic Edition Midrange Edition Midrange Edition Midrange Edition Data Edition Data Edition Disk Edition Disk Edition Standard Edition First license upgrade Disk Edition Data Edition Midrange Edition Standard Edition Disk Edition Data Edition Standard Edition Midrange Edition Standard Edition Midrange Edition Standard Edition Standard Edition Standard Edition Standard Edition Standard Edition Second license upgrade Standard Edition Standard Edition Standard Edition
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This reference information describes topics that might be helpful when using IBM System Storage Productivity Center.
TCP/IP ports used by the Tivoli Storage Productivity Center family

Open these default TCP/IP ports through the firewall when you use IBM System Storage Productivity Center. You must disable the firewall program or open the ports to allow incoming requests to the IBM Tivoli Storage Productivity Center ports.
TCP/IP ports used by Tivoli Storage Productivity Center

See Table 28 for the Tivoli Storage Productivity Center ports.
Table 28. TCP/IP ports used by Tivoli Storage Productivity Center Session initiator (server perspective) Inbound/ outbound (server perspective) Both Inbound/ outbound (agent perspective) Session initiator (agent perspective)
Component Data Server
Port Default: 9549 (see notes 1 on page 169 and 3 on page 169) 9550 (see notes 2 on page 169 and 3 on page 169) SSH (22)
Device server
Both
Remote Yes installation of UNIX agent Remote Yes installation of Windows agent Remote Yes installation of UNIX agent Yes Remote installation of UNIX agent Remote Yes installation of UNIX agent Yes Remote installation of all agents
Outbound
Both
No
Outbound
NetBIOS Sessions Service (139) RSH (514) Both No
Outbound
Outbound
REXEC (512)
Both
No
Inbound
601
Inbound
Data Server 9549
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Table 28. TCP/IP ports used by Tivoli Storage Productivity Center (continued) Session initiator (server perspective) Inbound/ outbound (server perspective) Outbound Inbound/ outbound (agent perspective) Session initiator (agent perspective)
Component
Port Default: HTTP: 5988 HTTPS: 5989
Device server Yes to CIM agent
VMware VI Data Source to Virtual Center or ESX server
Yes
Outbound
Default: HTTP: 80 HTTPS: 443
Tivoli Yes Integrated Portal server. See note 6 on page 169. Tivoli Integrated Portal server Yes
Outbound
389
Inbound
16310, 16312, 16315, 16318, 16322, 389
16311, 16313, 16316, 16320, 16323
Device Server. See note 6 on page 169. IBM Tivoli Storage Productivity Center for Replication server. See note 6 on page 169.
Yes
Outbound
Yes
Outbound
389
168
Table 28. TCP/IP ports used by Tivoli Storage Productivity Center (continued) Session initiator (server perspective) Inbound/ outbound (server perspective) Inbound/ outbound (agent perspective) Session initiator (agent perspective)
Component
Port
1. Data Server inbound server port plus another port that is 10 greater than the Data Server port (9549). For example, if the Data Server port is 9549, then another port would be 9549+10 or 9559. 2. If you select the default port (9550) for the Device Server during installation, the following ports are also used: 9551, 9552, 9556, 9557. If you use a port other than the default port for the Device sever, make sure that port and the ports above it are available for use. For example, if N represents the open port you want to use, ensure that ports N+1, N+2, N+6, and N+7 are open as well (for example, if you select 9570, then the following ports must be open as well: 9571, 9572, 9576, 9577). 3. You must select different ports for the Data Server and Device Server. For example, if N is the Device Server port, and Z the Data Server port, make sure that N+1, N+2, N+6 and N+7 are not the same ports as Z and Z+10. 4. When you install the Storage Resource agent, you can specify a listener port for a remote probe. This port is used by the program to communicate back to the installation program. 5. You can find the port numbers used on your system by running the following command: netstat -an 6. If you intend to install Tivoli Storage Productivity Center so that it authenticates users against an LDAP-compliant repository, then the embedded WebSphere Application Servers for Tivoli Integrated Portal, Tivoli Storage Productivity Center Device Server, and IBM Tivoli Storage Productivity Center for Replication need to be able to initiate an outbound connection to the LDAP-compliant repository, which typically listens on port 389.
Other TCP/IP ports used by Tivoli Storage Productivity Center

Table 29. Other TCP/IP ports used by Tivoli Storage Productivity Center Port DB2 SAN Volume Controller Default 50000 For native interface: Inbound: none Outbound (on SVC cluster): 22 for SSH
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Storwize V7000 CIM agent for IBM TotalStorage Enterprise Storage Server (ESS) DS8000
Inbound: 22 (SSH for command-line interface access) Outbound: 443 (https for GUI access) 5989
For native interface: Inbound for events: 1750 Outbound (on HMC): 1750 Inbound and outbound on HMC for offloading logs: 1755
Tivoli Storage Productivity Center with DS8000 GUI
8451 8452
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Table 29. Other TCP/IP ports used by Tivoli Storage Productivity Center (continued) Port Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication WebSphere Application Server Default 162 (default SNMP listening port)
9043, 9060, 9353, 5060, 5061
TCP/IP ports used by Tivoli Storage Productivity Center for Replication

Table 30 shows the ports used for incoming communication. Table 31 shows the ports used for outgoing communication.
Table 30. TCP/IP ports used by Tivoli Storage Productivity Center for Replication for incoming communication Port 3080 and 3443 Description A Web browser typically communicates with the Tivoli Storage Productivity Center for Replication GUI using HTTP ports 3080 and 3443. These ports are configurable from the Tivoli Storage Productivity Center for Replication installer during installation. The Tivoli Storage Productivity Center for Replication command line and GUI typically communicate with the Tivoli Storage Productivity Center for Replication server using port 5110. Tivoli Storage Productivity Center for Replication uses port 5120 for communication with other Tivoli Storage Productivity Center for Replication servers for high-availability purposes.
5110
5120
Note: If you changed ports 3080 or 3443 during the installation or changed other port settings, note the values to which these settings were changed. Table 31. TCP/IP ports used by Tivoli Storage Productivity Center for Replication for outgoing communication Port 2433 1750 Description For communication with ESS/DS (direct connection). For communication with DS8000 (HMC connection). For communication with SAN Volume Controller and IBM Storwize V7000 clusters. For communication with the AIX host for the Open HyperSwap. For communication from the Tivoli Storage Productivity Center for Replication command line and GUI to the Tivoli Storage Productivity Center for Replication server. For communication from Tivoli Storage Productivity Center for Replication servers to other Tivoli Storage Productivity Center for Replication servers.
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443 and 22 9930 5110
5120
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Table 31. TCP/IP ports used by Tivoli Storage Productivity Center for Replication for outgoing communication (continued) Port Note: v If you changed the port configuration of your storage controller, the ports would be different. v Your network configuration must allow for Tivoli Storage Productivity Center for Replication to send outgoing TCP/IP packets to the storage controllers. It is possible when adding the storage controllers to Tivoli Storage Productivity Center for Replication to set a specific port number for your storage controller. v Since there are typically multiple applications running on a server, it is possible that port conflicts might arise if other applications attempt to use the same ports that Tivoli Storage Productivity Center for Replication is using. You can find the port numbers used on your system by running the following command: netstat -an v If firewalls are being used in your configuration, make sure that none of these ports are being blocked. Ensure that not only is the Tivoli Storage Productivity Center for Replication server granted access to reach the other components, but that the other components are granted access to reach the Tivoli Storage Productivity Center for Replication server. v If you are running Windows Server 2008, you need to configure the inbound and outbound rules for Tivoli Storage Productivity Center for Replication. To create an outbound rule, launch the New Outbound Rule wizard from the Windows Firewall with Advanced Security menu. v If you are installing or deploying Storage Resource agents on a system, you must first disable the firewall on that system before installing or deploying an agent. Description
Understanding Internet Protocol Version 6 support

IBM Tivoli Storage Productivity Center supports Internet Protocol Version 6 (IPv6) for communication between its components. The key IPv6 enhancement is the expansion of IP address spaces from 32 bits (up to 15 characters in length) to 128 bits (up to 45 characters in length).
Overview
You can run Tivoli Storage Productivity Center on computers that are enabled for IPv4, IPv6, or dual stack. Dual stack indicates that a machine has both the IPv4 and IPv6 stacks enabled and both addresses configured. The following table shows the internal components of Tivoli Storage Productivity Center that can communicate with each other using IPv6.
Table 32. IPv6 communication for internal Tivoli Storage Productivity Center components Components in this column can communicate over IPv6 with the components in the second column User interface Data Server
Tivoli Storage Productivity Center components Data Server Device Server database repository
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Table 32. IPv6 communication for internal Tivoli Storage Productivity Center components (continued) Components in this column can communicate over IPv6 with the components in the second column Device Server
Tivoli Storage Productivity Center components database repository tpctool (command-line tool) SRMCP
database repository
Data Server Device Server Repocopy tool Tivoli Storage Productivity Center universal agent
tpctool (command-line tool) SRMCP Repocopy tool Tivoli Storage Productivity Center universal agent
Device Server Device Server database repository database repository
Tivoli Storage Productivity Center can communicate with the following external components over IPv6: v SMI-S CIM agents v SLP directory agents v Out of band SNMP agents v Storage devices (for example, the DS8000 element manager) v SMTP server Note: These external components must be IPv6 enabled to communicate with Tivoli Storage Productivity Center using the IPv6 protocol. Not all components and their related functions of Tivoli Storage Productivity Center are enabled for IPv6. Any functions that are not enabled for IPv6 will be unavailable through the user interface when Tivoli Storage Productivity Center is installed on an IPv6-only system. See IPv6 considerations in Tivoli Storage Productivity Center on page 173 for information about the functions that are currently not supported under IPv6 communication.
Using IPv6 addresses in the user interface

Support for IPv6 enables you to enter IPv6 addresses anywhere in the interface that supports the entering of IP addresses. For example, you can enter and display 128-bit IP address spaces on the following panels in the user interface: Logon panel Enter the host name (or IPv6 address) and port number of an Tivoli Storage Productivity Center server to which you want to connect.
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Administrative Services > Data Sources > CIMOM Agents Applies only to devices that use a CIM agent. Specify IPv4 or IPv6 addresses for the CIMOMs that are located on an IPv6 or dual stack machine. Administrative Services > Discovery > CIMOM Specify IPv6 addresses when you run a discovery with SLP DA running on an IPv6-only or dual stack machine. Administrative Services > Data Sources > Out of Band Fabric Agents Specify IPv6 addresses for the Out of Band Fabric agents that are located on an IPv6 or dual stack machine. Administrative Services > Data Sources > TPC Servers Specify the names or IPv6 addresses of other Tivoli Storage Productivity Center servers that you want to add as subordinate servers for rollup probes and reports. Administrative Services > Discovery > Out of Band Fabric Specify a range of IPv6 addresses for an SNMP discovery on an IPv6-only or dual stack machine against IPv6-enabled target machines. Administrative Services > Configuration > Alert Disposition If the Tivoli Storage Productivity Center servers are running on an IPv6-only or dual stack machine enter the following information: v Specify an IPv6 address for the target machine of SNMP traps that are generated as a result of triggered alerts. v Specify an IPv6 address for a mail server that will receive emails notifications that are generated as a result of triggered alerts. Tivoli Storage Productivity Center > Configuration Utility > Element Manager > External Tools Use an IPv4 or IPv6 address when you specify the URL for an external tool that you want to launch from Tivoli Storage Productivity Center.
IPv6 considerations in Tivoli Storage Productivity Center

IBM Tivoli Storage Productivity Center provides limited support of some functions when using IPv6 communication. Keep in mind the following considerations when using the product on machines configured for IPv6 only: | Starting an element manager into a Web browser If you use an Internet Explorer browser, you must use Internet Explorer 7 when you start an element manager into a web browser. Internet Explorer 6 does not support URLs that contain literal IPv6 host addresses. You can start element managers from a number of panels within the user interface: v Click Disk Manager > Storage Subsystems. v Click Disk Manager > Storage Subsystems > details. v Click IBM Tivoli Storage Productivity Center > Configuration Utility > Element Manager tab. Staring the Tivoli Storage Productivity Center user interface using Java Web Start You cannot use Java Web Start to start the Tivoli Storage Productivity Center user interface on a Windows system if both of the following conditions are true: v An IPv6 address or a host name that resolves to an IPv6 address is specified as the target host in the Java Web Start URL.
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v Java Runtime Environment (JRE) 1.4.2 is installed on the same system as the Tivoli Storage Productivity Center user interface. Using the Brocade API when adding an out of band fabric agent You cannot use the advanced Brocade API functions with switches because it does not support IPv6. Use a CIM agent for managing a switch or enable the IPv4 protocol on the switch. On an IPv6-only machine, the Enable Advanced Brocade Discovery check box on the panel is disabled. Using IPv6 communication between master and subordinate servers (for Rollup reporting) If the master server is located on an IPv6-only computer, it can communicate with existing subordinate servers under the following conditions: the subordinate servers are upgraded to IBM TotalStorage Productivity Center v3.3.2 or higher and the IPv6 protocol is enabled on the computers where they are located. Defining Tivoli Enterprise Console events as triggered actions You cannot use Tivoli Enterprise Console (TEC) events as triggered actions when defining alerts for Tivoli Storage Productivity Center jobs. Selecting files for archive and backup You cannot select files for Tivoli Storage Manager archive and delete jobs. For example, you cannot use the alerting function of a constraint to automatically invoke a Tivoli Storage Manager archive or backup job to run against the files that violate that constraint.
For the customer: activating the Microsoft Windows license

You must activate the Windows license. If you did not check the Automatically activate Windows when I am online option during the IBM System Storage Productivity Center installation or you do not have SSPC Internet connectivity, you must activate the license for Windows using these steps. If you did enable the Automatically activate Windows when I am online option, you can skip this step. Important: From the first time you start the SSPC server, you have 30 days to activate the Windows license and complete the Windows setup. If you exceed the 30-day time limit, you cannot use Windows until you activate the license. __ 1. Click Start and right-click Computer, and select Properties. __ 2. In the Windows activation section, click Activate Windows now and follow the instructions to activate Windows using the phone.
Getting security updates to the Windows operating system

This section describes how to obtain security updates for the 32-bit Windows operating system. The procedure for getting security updates to the Windows operating system varies, depending on whether your SSPC is connected to the Internet. The sections that follow describe each method. SSPC uses the Windows Server 2008 Enterprise Edition 32-bit operating system. Do not obtain security updates for a 64-bit operating system. Updates prior to February 2009 are installed on SSPC.
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Getting security updates through the Internet

To obtain security updates to the Windows operating system if your SSPC is connected to the Internet, use the following steps: 1. From your SSPC desktop, click Start > Windows Update. The Windows Update window displays. 2. If prompted, follow the instructions to install ActiveX Control. 3. Click Express. The Express results window displays. 4. Click Install Updates. The Installing updates window displays while the updates are downloaded. 5. After the updates are installed, perform one of the following steps: a. Click Restart to reboot the system. You will be asked to change your password. b. Click Cancel to return to the SSPC desktop.
Getting security updates outside of the Internet

To obtain security updates to the Windows operating system if your SSPC is not connected to the Internet, use the following steps: 1. From a laptop or personal computer that is connected to the Internet, go to http://catalog.update.microsoft.com/v7/site/Install.aspx. 2. If prompted, follow the instructions to install ActiveX Control. Access the Windows Update Catalog. 3. Search for updates in the Windows Update Catalog by performing the following steps: a. In the Search box, enter Windows server 2008 security and click Search. b. View the list that displays to find the updates that you want to download. Disregard updates for x64-bit and Itanium-based systems. c. Select an update and click Add to add it to the download basket. d. Repeat these steps to search for additional updates to download. 4. Download the updates that you selected by performing the following steps: a. From the Search box, click view basket to view the contents of your download basket. b. Verify your list of updates and click Download. If you are prompted, click Accept to accept the license agreement. c. Select the location where you want to save the updates. Enter the full path of the folder or click Browse to locate the folder. d. Click Continue to start the download. e. When the download is complete, click Close to close the Download Window. f. Close the Windows Update Catalog Window. g. Go to the location that you specified in step 4c. h. To transfer the files from your PC to the server, use a USB key of 512 MB or greater, or use a CD-R or CD-RW. i. Double-click each update and follow the instructions to install it.
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Use these troubleshooting topics to identify a specific problem you are having while running SSPC. Some topics provide additional information for working around the problem. If your problem is not included here, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/ v4r1/index.jsp and search for Troubleshooting.
Error message: GUI8333E Failed to log on to DS8000 Element manager

You can encounter this message when you attempt to open a DS8000 GUI from the Element Manager node of Tivoli Storage Productivity Center and the user credentials are not set for the element manager. This message also is displayed the first time that you start a DS8000 element manager after changing the type of user authentication from local operating system (OS) to Lightweight Directory Access Protocol (LDAP) or Microsoft Active Directory repository authentication.
Problem
You receive this error message:
GUI8333E Failed to log in to DS8000 Element manager. and password. Enter valid Username
Note: An element manager might be added to the Element Manager table when you add a DS8000 server, and the discovered element manager does not have user credentials set. You must add credentials for the element manager before starting the element manager. The element manager credentials allow you to start the element manager for the particular storage device from the Element Manager page. The Element Manager page keeps different sets of credentials for each user logged on to Tivoli Storage Productivity Center. To grant a user the right to open a DS8000 Storage Manager, you must log on to Tivoli Storage Productivity Center as that user and add credentials to the element manager. For example, if you set the credentials for the element manager as user db2admin, then another user logs on as userx, userx must set the credentials for that element manager. This message can occur in these situations: v You attempt to open a DS8000 GUI from the Element Manager page of Tivoli Storage Productivity Center while logged on to Tivoli Storage Productivity Center with a different user ID from the user ID who added the element manager. v You use the Configure Devices wizard to configure a DS8000 server and you enter an invalid password rather than the password for logging on to the DS8000 Element Manager. v The first time after you changed the user authentication method from OS to LDAP and tried to start a DS8000 element manager. Though you created the truststore certification and activated the LDAP policy, message GUI8333E is displayed.
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Action
To work around this problem, follow these steps: 1. At the error message, click OK. The Modify Element Manager panel is displayed. 2. Enter the correct credentials (user name and password). If you changed the authentication method from OS to LDAP, enter the LDAP credentials. 3. Enter the password again to confirm it. 4. Enter an optional display name. 5. Click Save. The DS8000 element manager that you want automatically starts. If the problem persists, follow the instructions in Contacting the IBM Support Center on page 158. Before you contact the IBM Support Center, read these instructions to familiarize yourself with the information that you must provide.
Cannot save audit logs to System Storage Productivity Center

This error occurs when you are saving the audit logs to IBM System Storage Productivity Center.
Problem
You receive this error message when you try to save the audit logs to System Storage Productivity Center:
Your current security settings do not allow this file to be downloaded.
The security settings and alert is a function of Internet Explorer and not IBM Tivoli Storage Productivity Center or the DS8000 GUI. The cause could be because the Internet Explorer security settings are set too high to allow the download of files.
Action
To change the security settings, follow these steps: 1. In Internet Explorer, click Tools > Internet Options. Click the Security tab. 2. Select Internet. Click Custom Level. 3. Scroll down to Downloads. Change Automatic prompting for file downloads to Enable. Change File download to Enable. Click OK. If the problem persists, follow the instructions in Contacting the IBM Support Center on page 158. Before you contact the IBM Support Center, read these instructions to familiarize yourself with the information that you must provide.
Installing the DS Storage Manager GUI fails using the Firefox browser
This problem occurs when you try to install the DS Storage Manager GUI on AIX using the Firefox browser.
Problem
You try to download or install the DS Storage Manager GUI on AIX using the Firefox browser.
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Action
Follow these steps: 1. Open the Firefox browser. 2. Click on the toolbar Tools > Options. 3. Select the Content tab on the Options dialog box. Click on Manage in the box File Types. In the Download Actions dialog box, select .jnlp from the list box. Click on Change Action. Select the radio button Open them with this application. This opens the file selector dialog box. 8. Navigate to the directory <Java_home>/jre/javaws. 9. Select the javaws file from the file list. 4. 5. 6. 7. Note: For Windows, select javaws.exe. 10. Click Open. 11. Close the Download Actions dialog box. 12. Close the Options dialog box. If the problem persists, follow the instructions in Contacting the IBM Support Center on page 158. Before you contact the IBM Support Center, read these instructions to familiarize yourself with the information that you must provide.
Tivoli Productivity Center for Replication Add storage subsystem button is disabled
When you are adding a storage subsystem to IBM Tivoli Storage Productivity Center for Replication, the Add Storage Subsystem button does not function and therefore cannot add a storage subsystem.
Problem
This problem occurs when you perform the following steps: 1. You log on to IBM System Storage Productivity Center and start IBM Tivoli Storage Productivity Center for Replication by double-clicking the TPC for Replication icon on the desktop. 2. From the Tivoli Storage Productivity Center navigation pane, you clicked Storage Systems. 3. When you click Add Storage System, the button seems disabled and it does not open the Add storage subsystem window.
Action
1. From the Storage Subsystem panel with the Add Storage System button, double-click the message on the browser that reads Certificate Error. 2. Complete the wizard to import the security certificate that was missing. 3. Return to the Storage Systems panel and click Add Storage System to open Add Subsystem Wizard. If the problem persists, follow the instructions in Contacting the IBM Support Center on page 158. Before you contact cthe IBM Support Center, read these instructions to familiarize yourself with the information that you must provide.
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Multiple warning windows when accessing Java Web Start

This problem occurs when you access the Java Web Start program.
Problem
When accessing the Java Web Start program so that you can start IBM Tivoli Storage Productivity Center, you repeatedly receive windows that are titled Warning - Hostname Mismatch. This problem occurs whether you use the Microsoft Internet Explorer or Mozilla Firefox Web browser.
Action
In each Warning-Hostname Mismatch window, click Run. Continue to click Run in each Warning-Hostname Mismatch window until they no longer display and you see the IBM Tivoli Storage Productivity Center login window. Type the required information in the login window to access IBM Tivoli Storage Productivity Center.
Prompt to download a .jnlp file

This problem occurs when you start the IBM Tivoli Storage Productivity Center graphical user interface (GUI) from IBM Tivoli Integrated Portal.
Problem
When you start the Tivoli Storage Productivity Center GUI for the first time from the Tivoli Integrated Portal, you might be prompted to download a .jnlp file.
Action
If you see this prompt, save the file. Then manually install the Java Runtime Environment. To install the Java Runtime Environment, go to http:// SSPCServer:9550/ITSRM/app/en_US/index.html, where SSPCServer is the computer name of the SSPC server. Choose the appropriate operating system and follow the steps to perform the installation. After you install Java Runtime Environment, start the Tivoli Storage Productivity Center GUI.
Prompt to download and not run a .jnlp file

This problem occurs when you start the IBM Tivoli Storage Productivity Center graphical user interface (GUI) for the first time from the Windows Explorer browser.
Problem
When you start the Tivoli Storage Productivity Center GUI, you receive a prompt asking whether to download, save, and not run a .jnlp file. Two reasons are possible: v IBM Java, which is preinstalled on the IBM System Storage Productivity Center server, was uninstalled. v The default start program for .jnlp changed from javaws.exe to another program.
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Action
If you see this prompt, perform the following steps to change the program that opens the .jnlp file to javaws.exe (from Microsoft Notepad or any other program): 1. Click Cancel to remove the prompt. 2. From Microsoft Internet Explorer, click Tools > Internet Options > Programs. The Internet Options window is displayed. 3. From Internet programs, click Set programs. The Default Programs window is displayed. 4. Click Associate a file type or protocol with a program. The Set Associations window is displayed. 5. Scroll to .jnlp, and in the Current Default column, verify that the file type of .jnlp is opened by the Java WebStart Executable program, and not by Notepad or Microsoft Windows Wordpad. 6. Click Change program. The Open With window is displayed. 7. Click to select Java WebStart Executable IBM as the program that you want to open the .jnlp file, and click OK. 8. Close the Internet Options window, return to where you first attempted to run the .jnlp file, and run the file again.
Configuration fails or performance monitor times out for DS4000 or DS5000

Configuration operations fail for the IBM System Storage DS4000 or IBM System Storage DS5000, though all settings are correct. Or the performance monitor times out.
Problem
IBM Tivoli Storage Productivity Center supports the LSI SMI-S Provider level 10.06.GG.33 or later for the DS4000 and DS5000 servers. The LSI SMI-S Provider supports the Storage Management Initiative Specification (SMI-S) 1.3 specifications. The LSI SMI-S Provider also provides performance metrics. There are the issues with this support: v The log for the performance monitor shows frequent timeout messages, but does not collect performance metrics. v The configuration operations fail, though all settings are correct for a storage system.
Action
v If the performance monitor times out and does not collect performance metric data, restart the CIM agent. v If you cannot configure the DS4000 or DS5000 server, check the link status of the Ethernet ports for the controllers of the system by using the IBM DS Storage Manager. If the status shows failed, check the controller firmware. If the controller firmware version is earlier than level 7.60, upgrade the firmware to level 7.60 or later.
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Firefox browser does not respond to commands

This problem occurs when you use Version 3.5 or later of the Mozilla Firefox browser with IBM System Storage DS8000 Storage Manager.
Problem
You use DS8000 Storage Manager with the Firefox browser, but at some point the browser fails to respond to commands. No errors are visible on the graphical user interface (GUI) or in the logs from the GUI, but you cannot navigate to other pagess, such as the Host Connections page.
Action
IBM System Storage Productivity Center (SSPC) Version 1.5 supports Firefox Version 3.0.18. Do not upgrade Firefox Version 3.0.18 to Version 3.5 or later if all the following conditions are true. The Firefox browser might fail to respond to commands when you use the graphical user interface (GUI). v IBM System Storage DS8000 is installed v System Storage DS8000 Storage Manager Version 3 or later is installed If the browser does not respond to commands, exit the browser and start another session of DS8000 Storage Manager. To determine the browsers that are supported by DS8000 Storage Manager, go to http://publib.boulder.ibm.com/infocenter/ dsichelp/ds8000ic/topic/com.ibm.storage.ssic.help.doc/ f2c_internetbrowsersupport_1yta1z.html. To download Firefox Version 3.0.18, link to the Mozilla ftp server at ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.0.18/. If the problem persists, follow the instructions in Contacting the IBM Support Center on page 158. Before you contact the IBM(r) Support Center, read these instructions to familiarize yourself with the information that you must provide.
Logon to Tivoli Integrated Portal console fails using LDAP user ID

This problem occurs when you cannot log on to Tivoli Integrated Portal console using the LDAP user ID after changing the user authentication method from OS to LDAP.
Problem
You cannot log on to the Tivoli Integrated Portal console using any LDAP user ID.
Action
Log on to Tivoli Integrated Portal using the OS user ID and update the LDAP configuration settings. When you install Tivoli Integrated Portal, the OS user ID and password are used to create a file-user registry with the same user ID and password. When you change from OS to LDAP authentication, the file-user registry is kept in the Tivoli Integrated Portal registry to allow for a valid OS user ID to log on and configure Tivoli Integrated Portal, even if the LDAP server is down.
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Wrong adapter associated with IP address for SSPC server

This problem occurs when you open the topology viewer in IBM Tivoli Storage Productivity Center and view the information about the SSPC server.
Problem
For SSPC servers, the topology viewer incorrectly shows that the IP address is for an IBM USB Remote NDIS Network Device Ethernet adapter, rather than for the Broadcom BCM5709C NetXtreme II GigE - NDIS VBD Client Ethernet adapter.
Action
To correct the error, follow these steps: 1. Disable the IBM USB Remote NDIS Network Device adapter. 2. Restart the Tivoli Storage Productivity Center Data Server. The topology viewer correctly associates the Broadcom BCM5709C NetXtreme II GigE - NDIS VBD Client Ethernet adapter with the IP address for the SSPC server. If the problem persists, follow the instructions in Contacting the IBM Support Center on page 158. Before you contact the IBM Support Center, read these instructions to familiarize yourself with the information that you must provide.
Tivoli Integrated Portal service does not stop

This problem occurs when you change the user authentication method for IBM Tivoli Storage Productivity Center from Lightweight Directory Access Protocol (LDAP) to the local operating system, or from the local operating system to LDAP federated repositories. The problem can occur before or after you change the authentication method.
Problem before you change the authentication method

Before you change either type of user authentication method and you run the commands to back up the Device Server, the Data Server, and IBM Tivoli Integrated Portal WebSphere configuration files, Tivoli Integrated Portal fails to stop.
Action
Use the following steps to ensure that the Tivoli Integrated Portal service was stopped and to start it again. 1. Open a command-line interface (CLI) window and change the directory to TIP\bin, where TIP is the name of the drive where Tivoli Integrated Portal is installed. 2. From the CLI window, run the serverStatus.bat server1 command. The following server status message might be displayed, even if the service status is stopped:
====================================================== ADMU0508I: The Application Server "server1" is STARTED ======================================================
3. From the CLI window and in the same directory as in step 1, run the following command:
stopServer.bat server1 -username -password
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where username is the user name of the administrator and password is the password of the administrator. If the server stops, the following message is displayed:
========================================= ADMU4000I: Server server1 stop completed. =========================================
If the message is not displayed, the server did not stop. Go to step 4. 4. In the CLI window, change to the \TPC\device\apps\was\bin directory and run the following command:
wsadmin.bat -lang jython -user -password -c "AdminControl.stopServer(server1)"
where user is the user name of the administrator and password is the password of the administrator. If the server stops, the following message is displayed:
================================================================ WASX7264I: Stop completed for server "server1" on node "TIPNode" ================================================================
If the message is not displayed, the server did not stop. Go to step 5. 5. If the Tivoli Integrated Portal server did not stop in the previous steps, restart the SSPC server by clicking Start > Restart. If the problem persists, follow the instructions in Contacting the IBM Support Center on page 158. Before you contact the IBM Support Center, read these instructions to familiarize yourself with the information that you must provide.
Problem after you change the authentication method

After you change either type of user authentication method and you restart the Tivoli Integrated Portal services, the Tivoli Integrated Portal fails to stop.
Action
Use the following steps to ensure that the Tivoli Integrated Portal service was stopped and to start it again. 1. Follow steps 1, 2, 3, and 4 in Problem before you change the authentication method on page 183. If the steps to stop the Tivoli Integrated Portal server do not work and you must restart the SSPC server, go to step 2. 2. Manually stop each of the following services in the order that they are shown by right-clicking the service in the Services window and clicking Stop: v Tivoli Storage Productivity Center for Replication server v Tivoli Storage Productivity Center Data Server v Tivoli Storage Productivity Center Device Server Put each of the services into manual startup by using these steps: a. Right-click again in the Services window, and click Properties. b. In the Startup type list, click Manual. 3. Restart the SSPC server by clicking Start > Restart. 4. After the server is started, start the following services in the order that they are shown by right-clicking the service in the Services window and clicking Start: v Tivoli Integrated Portal server (already started) v Tivoli Storage Productivity Center Device Server
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v Tivoli Storage Productivity Center Data Server v Tivoli Storage Productivity Center for Replication server 5. Put each of the services into automatic startup by using these steps: a. Right-click again in the Services window, and click Properties. b. In the Startup type list, click Automatic. If the problem persists, follow the instructions in Contacting the IBM Support Center on page 158. Before you contact the IBM Support Center, read these instructions to familiarize yourself with the information that you must provide.
Determining the state of the HBA and its ports

If an optional host bus adapter (HBA) is installed in the IBM System Storage Productivity Center (SSPC), you can use the steps in this topic to determine the state of the HBA ports. To determine the state of the HBA ports, you can view the light-emitting diodes (LEDs) on the HBA and run a loopback data test by using the SANsurfer program.
Checking the LEDs on the HBA

1. Verify that the HBA is operating correctly by viewing the light-emitting diodes (LEDs) on the HBA. If the HBA is operating correctly, the yellow, green, and amber lights blink in unison.Table 33 lists the states of the HBA and the accompanying behavior of the LEDs.
Table 33. LEDs on the host bus adapter Yellow LED Off On Green LED Off On Amber LED Off On Activity Power off Power on (before initialization of the firmware) Description The HBA is not receiving power. The server is powered-off. The HBA is receiving power from the PCI Express slot, but it is not initialized by the firmware for the adapter.
Flashing - all three LEDs at once
Power on (after The firmware for the adapter successfully initialization of initialized the HBA, and the HBA is in a ready the firmware) state. The firmware for the adapter initializes the HBA when the BIOS code for the adapter is loaded. when you press Ctrl+Q, or when the HBA device driver is loaded. Firmware error The HBA firmware detected an unrecoverable error condition. Online Online Online Beacon 2 Gbps link / I/O activity 4 Gbps link / I/O activity 8 Gbps link / I/O activity The HBA is responding to a Beacon command from the management software for the HBA.
Flashing yellow, then green, then amber repeatedly Off Off On/Flashing Flashing Off On/Flashing Off Off On/Flashing Off Off Flashing
Installing SANsurfer diagnostic software

The SANsurfer program analyzes the configuration of the fibre-channel HBA and runs tests on it, such as the Loopback Data Test and the Read/Write Buffer Test.
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The program is contained on the IBM QLogic 8 Gb FC Single-Port or Dual-Port HBAs for IBM System x Support CD, which comes with the SSPC server. To install the SANsurfer program, use the following steps: Tip: The following steps are for a Windows-based installation. If you have a different operating system, the directions might be slightly different. 1. Insert the QLogic Support CD into the DVD drive. 2. Click UtilitiesSANsurferWindows. 3. Double-click stand-alone_sansurfer_5.9.lb31_windows_install. The installation begins. Click Next. 4. Review the information on the screen, then click Next. 5. From the Choose Product Features window, select FC HBA GUI and Agent if it not already highlighted. This option installs the full QLogic Management Suite. Click Next. 6. Click Next to install the application into the default folder. 7. Click Next to accept the user's profile. 8. To create a desktop icon for this program on your desktop, select the Create Desktop Icon check box, then click Next. 9. Review the installation information, then click Install. 10. For failover protection, select Enable QLogic Failover Configuration, then click Next. 11. Select the Launch Application check box and click Next. 12. When the application finishes the installation process, click Done. 13. Select the host name for your computer, then select the computer name. 14. Select Enable Auto Connect if you want the program to automatically start when restarting the computer, and then click OK.
Running diagnostic tests using SANsurfer

With the SANsurfer program, you can analyze and diagnose issues with the fibre-channel HBA. The program provides information about the HBA connections. To run the diagnostics, use these steps: 1. Click Start > All Programs. 2. Click QLogic Management Suite, then click SANsurfer. On the left side of the screen, the HBA ports are displayed. If they are configured correctly, the information looks like the following example:
Port 1: Good Port 2: Good
The window shows the different aspects of the HBA connection. 3. To run a Loopback Data Test, click the Diagnostics tab. 4. Plug a Loopback Test tool into the port that you want to test. The HBA ports are located in the rear of the server. 5. Click the port name that you want on the left side of the window to select it. 6. Click Loopback Test at the bottom of the Diagnostics window. 7. When the application prompts you to run the test, click Yes: v If the test is successful, a green check mark is displayed next to the port, with the message Successful. v If the test is not successful, a red dot is displayed next to the port, with the message Unsuccessful.
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Tip: The test might be unsuccessful because the port or the loopback tool is defective, or the loopback test tool is not plugged into the port being tested. For detailed information about the SANsurfer program, see the IBM QLogic 8 Gb FC Single-Port or Dual-Port HBAs for IBM System x Installation and User's Guide. The guide is located on the IBM QLogic 8 Gb FC Single-Port or Dual-Port HBAs for IBM System x Support CD.
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Appendix D. Installing SSPC components

You can design a device that is functionally equivalent toIBM System Storage Productivity Center (SSPC) by installing specific software on a supported server. If you choose to create a functionally equivalent device, you must install the following software in this order: 1. IBM DB2 V9.7 2. IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication Basic Edition 4.2.1 3. DS CIM agent management commands (DSCIMCLI) 5.5 4. Storage Resource agents to collect data from computer (host) systems 5. IBM DS Storage Manager
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Installing SSPC
This topic provides information about installing IBM System Storage Productivity Center (SSPC) equivalent components. To install equivalent components, follow these general steps: 1. Install IBM DB2. For information, see the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/ tivihelp/v4r1/index.jsp. Click IBM Tivoli Storage Productivity Center V4.2.1 > Installing > DB2. 2. Install Tivoli Storage Productivity Center 4.2.1. For information, see the IBM Tivoli Storage Productivity Center Information Center at http:// publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM Tivoli Storage Productivity Center V4.2.1 > Installing > IBM Tivoli Storage Productivity Center > Using typical installation. 3. Install IBM DS Storage Manager, which is the graphical user interface (GUI) for IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000. See Chapter 6, Configuring SSPC for DS3000, DS4000, and DS5000, on page 67.
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Installing Storage Resource agents

IBM Tivoli Storage Productivity Center uses Storage Resource agents to collect data from computer (host) systems on which they are installed. The information is collected through probe jobs. Storage Resource agents work with Tivoli Storage Productivity Center on the Microsoft Windows, AIX, Linux, HP-UX, and Oracle Solaris operating systems. They do not require the Agent Manager, and can be deployed to other servers by using the Tivoli Storage Productivity Center GUI. Data collection with Storage Resource agents is limited with the Basic Edition package of Tivoli Storage Productivity Center that is preinstalled on IBM System Storage Productivity Center (SSPC). To learn about the broader array of the data-collection and data-management options offered by Tivoli Storage Productivity Center packages, see Appendix A, Licenses for Tivoli Storage Productivity Center, on page 161.
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To install Storage Resource agents, go to the IBM Tivoli Storage Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/ v4r1/index.jsp and search for Storage Resource agent deployments.
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Appendix E. Uninstalling SSPC components

This section provides information about how to uninstall the components for IBM System Storage Productivity Center (SSPC). To uninstall SSPC, you must uninstall the components in a specific order. Uninstall the components and related software in this order: 1. Uninstall IBM Tivoli Storage Productivity Center and related software. Uninstall the components in this order: a. Data Server, Device Server, graphical user interface (GUI), and CLI. b. Database schema (the schema can be local or remote). All these components can be uninstalled at the same time. For information about uninstalling Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication, go to http:// publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM Tivoli Storage Productivity Center V4.2.1 > Uninstalling > Uninstalling the IBM Tivoli Storage Productivity Center family using the uninstallation program. 2. Uninstall DB2. For information about uninstalling DB2, go to http://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp?. Search for uninstalling your DB2 product. 3. Uninstall the DS CIM agent management commands (DSCIMCLI). Go to the directory where the DS CIM agent management commands were unzipped. Delete all files in the DSCIMCLI folder. The default directory and folder are:
C:\Program Files\IBM\DSCIMCLI
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4. If you installed IBM DS Storage Manager by using the Java Web Start application, you can uninstall the application. See Uninstalling DS Storage Manager. DS Storage Manager is the GUI for IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000.
Uninstalling DS Storage Manager

Follow this procedure to uninstall IBM DS Storage Manager, which is the graphical user interface (GUI) for IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000. To uninstall DS Storage Manager, you must have administrative authority. This topic includes instructions for uninstalling DS Storage Manager from the Windows or UNIX and Linux operating systems. On Windows Follow these steps: 1. Click Start > Settings > Control Panel. 2. Double-click Add/Remove Program. 3. Find IBM System Storage productFAStT Storage Manager 10 - Java Web Start where product is DS3000, DS4000, or DS5000. 4. Click Remove. 5. You will receive a message asking if you want to remove the program. Click OK if you want to remove the program.
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If the preceding procedure does not uninstall the GUI, follow these steps: 1. Launch Java Web Start from the path C:\Program Files\Java\ jre1.5.XX\bin\javaws.exe. 2. The Java Web Start Application Manager window is displayed. Select DS4000 from the Java Web Start Application Manager window. 3. Remove the application by clicking Application > Remove Application. On UNIX or Linux Follow these steps: 1. Go to the following directory:
usr/name_of_file/bin
2. Run javaws. 3. The Java Web Start Application window is displayed. Select DS4000 from the Java Web Start Application Manager window. 4. Remove the application by clicking Application > Remove Application.
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IBM Tivoli Storage Productivity Center for Replication offers several methods of data replication. FlashCopy data replication comes with the license for IBM Tivoli Storage Productivity Center Basic Edition, which is preinstalled on IBM System Storage Productivity Center. Other types of data replication are available with certain licenses. Table 34 shows the types of data replication that are offered by Tivoli Storage Productivity Center for Replication.
Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication Copy type Basic HyperSwap Supported software IBM Tivoli Storage Productivity Center for Replication Basic Edition for System z and IBM Tivoli Storage Productivity Center for Replication for System z Supported storage systems Description IBM TotalStorage ESS Model 800, IBM System Storage DS6000, and IBM System Storage DS8000 Basic HyperSwap replication is a special Metro Mirror replication method designed to provide high availability in the case of a disk storage system failure. Using Basic HyperSwap with Metro Mirror, you can configure and manage your synchronous Peer-to-Peer Remote Copy (PPRC) pairs. FlashCopy replication creates a point-in-time copy in which the target volume contains a copy of the data that was on the source volume when the FlashCopy was established. Using FlashCopy, your data exists on the second set of volumes in the same storage system, and can be restored to the first set of volumes. SAN Volume Controller and Storwize V7000 FlashCopy sessions are managed by using FlashCopy consistency groups. Sessions for IBM TotalStorage Enterprise Storage Server (ESS) and the IBM DS series of products are not managed by using FlashCopy consistency groups.
FlashCopy
Tivoli Storage Productivity Center Basic Edition
DS6000, DS8000, ESS 800, IBM System Storage SAN Volume Controller, and IBM Storwize V7000
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Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued) Copy type Metro Mirror Single Direction Supported software IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity Supported storage systems Description DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 Metro Mirror is a method of synchronous, remote data replication that operates between two sites that are up to 300 KM apart. The source is located in one storage system and the target is located in another storage system. Using Metro Mirror, your data exists on the second site that is less than 300 KM away, and can be restored to the first site. Metro Mirror is a method of synchronous, remote data replication that operates between two sites that are up to 300 KM apart. Using Metro Mirror Failover / Failback, your data exists on the second site that is less than 300 KM away. You can use failover and failback to switch the direction of the data flow. This ability enables you to run your business from the secondary site. Using Metro Mirror with HyperSwap, your data exists on the second site that is less than 300 KM away. The data can be restored to the first site. You can also use failover for a backup copy of the data if your primary volumes encounter a permanent I/O error. Metro Mirror Failover / Failback with Practice IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 Metro Mirror is a method of synchronous, remote data replication that operates between two sites that are up to 300 KM apart. The source is located in one storage system and the target is located in another storage system. Metro Mirror Failover / Failback with Practice combines Metro Mirror and FlashCopy to provide a point-in-time copy of the data on the remote site.
Metro Mirror Failover / Failback
IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity
DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000
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Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued) Copy type Global Mirror Single Direction Supported software IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity Supported storage systems Description DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 Global Mirror is a method of asynchronous, remote data replication between two sites that are over 300 KM apart. It maintains identical data in both the source and target, where the source is located in one storage system and the target is located in another storage system. Using Global Mirror, your data exists on the second site that is more than 300 KM away, and can be restored to the first site. Global Mirror is a method of asynchronous, remote data replication between two sites that are over 300 KM apart. It maintains identical data in both the source and target, where the source is located in one storage system and the target is located in another storage system. Global Mirror Either Direction with Two-Site Practice combines Global Mirror and FlashCopy to provide a point-in-time copy of the data on either the primary or secondary sites that are over 300 KM apart. Global Mirror is a method of asynchronous, remote data replication between two sites that are over 300 KM apart. It maintains identical data in both the source and target, where the source is located in one storage system and the target is located in another storage system. Using Global Mirror Failover / Failback, your data exists on the second site that is more than 300 KM away, and you can use failover and failback to switch the direction of the data flow. This ability enables you to run your business from the secondary site.
Global Mirror Either Direction with Two-Site Practice
ESS 800, DS6000, and DS8000
Global Mirror Failover / Failback
DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000
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Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued) Copy type Global Mirror Failover / Failback with Practice Supported software IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity Supported storage systems Description DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 Global Mirror is a method of asynchronous, remote data replication between two sites that are over 300 KM apart. It maintains identical data in both the source and target, where the source is located in one storage system and the target is located in another storage system. Global Mirror Failover / Failback with Practice combines Global Mirror and FlashCopy to provide a point-in-time copy of the data on a remote site at a distance over 300 KM away from your first site. Metro Global Mirror is a method of continuous, remote data replication that operates between three sites that varying distances apart. Metro Global Mirror combines Metro Mirror synchronous copy and Global Mirror asynchronous copy into a single session, where the Metro Mirror target is the Global Mirror source. Using Metro Global Mirror and Metro Global Mirror with HyperSwap, your data exists on a second site that is less than 300 KM away, and a third site that is more than 300 KM away. Metro Global Mirror uses both Metro Mirror and Global Mirror Failover / Failback to switch the direction of the data flow. This ability enables you to run your business from the secondary or tertiary sites. Using Basic HyperSwap with Metro Global Mirror, you can configure and manage three-site continuous replication needed in a disaster recovery event.
Metro Global Mirror
IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity
ESS 800 (source host (H1) site only) and DS8000
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Table 34. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued) Copy type Metro Global Mirror with Practice Supported software IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity Supported storage systems Description ESS 800 (source host (H1) site only) and DS8000 Using Metro Global Mirror with Practice, you can practice your disaster recovery actions while maintaining disaster recovery capabilities. Your data exists on a second site that is less than 300 KM away, and a third site that is more than 300 KM away. Metro Global Mirror uses both Metro Mirror and Global Mirror Failover / Failback to switch the direction of the data flow; as a result, you can run your business from the secondary or tertiary sites, and simulate a disaster.
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Appendix G. Evaluating the Tivoli Storage Productivity Center for Replication (try and buy) product
You can evaluate IBM Tivoli Storage Productivity Center for Replication in your environment for no charge.
Overview
A 60-day trial version (try and buy) copy of Tivoli Storage Productivity Center for Replication Two Site BC provides the same functions as the licensed product. The trial version is available if you have System Storage Productivity Center and Tivoli Storage Productivity Center for Replication preinstalled in your environment. The trial version licensing package is limited to ten customers at one time. To obtain the license key information, contact your IBM Business Partner or authorized IBM sales representative. After obtaining the license key, perform the following steps: 1. From the My Work pane, select Administration. 2. Type the update key, and select Update. After 60 days, you must order the licensed product to use IBM Tivoli Storage Productivity Center for Replication.
Upgrading from the try and buy product

You can upgrade from a try and buy version of Tivoli Storage Productivity Center for Replication to the licensed product by contacting your IBM Business Partner or authorized IBM sales representative.
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Appendix H. Accessibility features for Tivoli Storage Productivity Center

Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully.
Accessibility features
The following list includes the major accessibility features in IBM Tivoli Storage Productivity Center: v Tivoli Storage Productivity Center functions are available using the keyboard for navigation instead of the mouse. You can use keys or key combinations to perform operations that can also be done using a mouse. However, you must use the mouse to navigate the Topology Viewer and report graphs. Standard operating system keystrokes are used for standard operating system operations. v You can use screen readers to read the user interface. v The user interface communicates all information independently of color. v The IBM Tivoli Storage Productivity Center Information Center, and its related publications are accessibility-enabled and include the following accessibility features: The information center is provided in XHTML 1.0 format, which is viewable in most Web browsers. XHTML allows you to view documentation according to the display preferences set in your browser. With XHTML, you can use screen readers and other assistive technologies. All documentation for Tivoli Storage Productivity Center is available in Adobe Portable Document Format (PDF) using the Adobe Acrobat Reader. You can access the PDFs from the Printable PDFs topic in the information center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. All images are provided with alternative text, so that users with vision impairments can understand the contents of the images.
Keyboard navigation
This product uses standard Microsoft Windows navigation keys.
Interface information
Click Preferences > Look and Feel to select how to display the Tivoli Storage Productivity Center user interface. To do so, complete the following steps: 1. Start the Tivoli Storage Productivity Center user interface. 2. Click Preferences > Look and Feel to change the visual appearance of the user interface to best suit your visual needs: v Windows Classic v Windows v CDE/Motif v Metal
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IBM and accessibility

See the IBM Human Ability and Accessibility Center Web site for more information about the commitment that IBM has to accessibility.
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Notices
This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A. For license inquiries regarding double-byte character set (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to: Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan, Ltd. 1623-14, Shimotsuruma, Yamato-shi Kanagawa 242-8502 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.
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IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact: IBM Corporation 2Z4A/101 11400 Burnet Road Austin, TX 78758 U.S.A Such information may be available, subject to appropriate terms and conditions, including in some cases, payment of a fee. The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. If you are viewing this information softcopy, the photographs and color illustrations may not appear.
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Trademarks
IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at http://www.ibm.com/legal/copytrade.shtml. Adobe is a registered trademark of Adobe Systems Incorporated in the United States, and/or other countries. DIA Data Integrity Assurance, Storewiz, Storwize, and the Storwize logo are trademarks or registered trademarks of Storwize Inc., an IBM Company. Intel and Itanium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. | | Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Other product and service names might be trademarks of IBM or other companies.
Important notes
v Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. v CD or DVD drive speed is the variable read rate. Actual speeds vary and are often less than the possible maximum. v When referring to processor storage, real and virtual storage, or channel volume, KB stands for 1024 bytes, MB stands for approximately 1,048,576 bytes, and GB stands for approximately 1,073,741,824 bytes. v When referring to hard-disk drive capacity or communications volume, MB stands for 1,000,000 bytes, and GB stands for 1,000,000,000 bytes. Total user-accessible capacity can vary depending on operating environments. v Maximum internal hard-disk drive capacities assume the replacement of any standard hard-disk drives and population of all hard-disk drive bays with the largest currently supported drives that are available from IBM. v Maximum memory may require replacement of the standard memory with an optional memory module. v IBM makes no representation or warranties regarding non-IBM products and services that are ServerProven, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties.
Notices
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v IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. v Some software might differ from its retail version (if available), and might not include user manuals or all program functionality.
Particulate Contamination
This topic identifies contamination information. Attention: Airborne particulates (including metal flakes or particles) and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature might pose a risk to the server that is described in this document. Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases include damage that might cause the server to malfunction or cease functioning altogether. This specification sets forth limits for particulates and gases that are intended to avoid such damage. The limits must not be viewed or used as definitive limits, because numerous other factors, such as temperature or moisture content of the air, can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer. In the absence of specific limits that are set forth in this document, you must implement practices that maintain particulate and gas levels that are consistent with the protection of human health and safety. If IBM determines that the levels of particulates or gases in your environment have caused damage to the server, IBM may condition provision of repair or replacement of servers or parts on implementation of appropriate remedial measures to mitigate such environmental contamination. Implementation of such remedial measures is a customer responsibility.
Table 35. Limits for particulates and gases Contaminant Particulate Limits v The room air must be continuously filtered with 40% atmospheric dust spot efficiency (MERV 9) according to ASHRAE Standard 52.21. v Air that enters a data center must be filtered to 99.97% efficiency or greater, using high-efficiency particulate air (HEPA) filters that meet MIL-STD-282. v The deliquescent relative humidity of the particulate contamination must be more than 60%2. v The room must be free of conductive contamination such as zinc whiskers. v Copper: Class G1 as per ANSI/ISA 71.04-19853. v Silver: Corrosion rate of less than 300 in 30 days.
Gaseous
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Table 35. Limits for particulates and gases (continued) Contaminant Notes: v ASHRAE 52.2-2008 - Method of Testing General Ventilation Air-Cleaning Devices for Removal Efficiency by Particle Size. Atlanta: American Society of Heating, Refrigerating and Air-Conditioning Engineers, Inc. The deliquescent relative humidity of particulate contamination is the relative humidity at which the dust absorbs enough water to become wet and promote ionic conduction. ANSI/ISA-71.04-1985. Environmental conditions for process measurement and control systems: Airborne contaminants. Instrument Society of America, Research Triangle Park, North Carolina, U.S.A.
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Limits
v v
Electronic emission notices Federal Communications Commission statement

This explains the Federal Communications Commission's (FCC) statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, might cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors, or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device might not cause harmful interference, and (2) this device must accept any interference received, including interference that might cause undesired operation.
Industry Canada compliance statement

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe A est conform la norme NMB-003 du Canada.
Australia and New Zealand Class A Statement

Attention: This is a Class A product. In a domestic environment this product might cause radio interference in which case the user might be required to take adequate measures.
European Union Electromagnetic Compatibility Directive

This product is in conformity with the protection requirements of European Union (EU) Council Directive 2004/108/EC on the approximation of the laws of the
Notices
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Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards. Attention: This is an EN 55022 Class A product. In a domestic environment this product might cause radio interference in which case the user might be required to take adequate measures. Responsible Manufacturer: International Business Machines Corp. New Orchard Road Armonk, New York 10504 914-499-1900 European community contact: IBM Deutschland GmbH IBM Technical Regulations, Department M456 IBM-Allee 1, 71139 Ehningen, Germany
Germany Electromagnetic compatibility directive

Deutschsprachiger EU Hinweis: Hinweis fr Gerte der Klasse A EU-Richtlinie zur Elektromagnetischen Vertrglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertrglichkeit in den EU-Mitgliedsstaaten und hlt die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Gerte wie in den Handbchern beschrieben zu installieren und zu betreiben. Des Weiteren drfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM bernimmt keine Verantwortung fr die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verndert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der IBM gesteckt/eingebaut werden. EN 55022 Klasse A Gerte mssen mit folgendem Warnhinweis versehen werden: "Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk-Strungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Mabnahmen zu ergreifen und dafr aufzukommen." Deutschland: Einhaltung des Gesetzes ber die elektromagnetische Vertrglichkeit von Gerten Dieses Produkt entspricht dem "Gesetz ber die elektromagnetische Vertrglichkeit von Gerten (EMVG)." Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in der Bundesrepublik Deutschland. Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertrglichkeit von Gerten (EMVG) (bzw. der EMC EG Richtlinie 2004/108/EG) fr Gerte der Klasse A
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Dieses Gert ist berechtigt, in bereinstimmung mit dem Deutschen EMVG das EG-Konformittszeichen - CE - zu fhren. Verantwortlich fr die Einhaltung der EMV Vorschriften ist der Hersteller:
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Notices
209
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210
rusemi
Glossary
This glossary includes terms and definitions for the IBM System Storage Productivity Center. The following cross-references are used in this glossary: v See refers the reader from a term to a preferred synonym, or from an acronym or abbreviation to the defined full form. v See also refers the reader to a related or contrasting term. To view glossaries for other IBM products, go to http://www.ibm.com/software/globalization/ terminology/. 1U A unit of measurement that equals 1.75 inches in height and is one unit of space between shelves on a rack. An entity that represents one or more managed objects by sending notifications regarding the objects and by handling requests from servers for management operations to modify or query the objects. An ordered collection, or group, of physical devices (disk drive modules) that are used to define logical volumes or devices. An array is a group of drives designated to be managed with a Redundant Array of Independent Disks (RAID). See also Redundant Array of Independent Disks. building blocks that can be used instead of proprietary software or device-specific programming interfaces to manage devices that are compliant with the Common Information Model (CIM). CIMOM See CIM object manager. CIM object manager (CIMOM) The common conceptual framework for data management that receives, validates, and authenticates the CIM requests from the client application. It then directs the requests to the appropriate component or service provider. cluster Up to four pairs of IBM System Storage SAN Volume Controller nodes that provide a single configuration and service interface. A partition capable of performing all DS8000 series functions. Common Information Model (CIM) An implementation-neutral, object-oriented schema for describing network management information. The Distributed Management Task Force (DMTF) develops and maintains CIM specifications. Configuration Utility A utility in the Tivoli Storage Productivity Center that enables a user to configure and administer the IBM System Storage DS8000 and other storage subsystems by adding and managing element managers. console A user interface to a server, for example, the interface provided on a personal computer. | | | | control enclosure A hardware unit that includes the chassis, node canisters, drives, and power sources that include batteries. data collection The process of obtaining performance and
agent
| | | | | | | |
array
authentication The security service that provides proof that a user of a computer system is genuinely who that person claims to be. Common mechanisms for implementing this service are passwords and digital signatures. Authentication is distinct from authorization; authentication is not concerned with granting or denying access to system resources. See also authorization. authorization The process of granting a user, system, or process either complete or restricted access to an object, resource, or function. CIM See Common Information Model.
CIM agent The code that consists of common

211
availability monitoring data and providing that data to a metric evaluator. Examples of data collectors include DNS probes, Web page analyzers, or database analyzers. See also discovery. discovery The process of finding resources within an enterprise, including finding the new location of monitored resources that were moved. Discovery includes the detection of changes in network topology, such as new and deleted nodes or new and deleted interfaces. See also discovery interval and schedule. domain name In Internet communications, a name of a host system. A domain name consists of a sequence of subnames that are separated by a delimiter character, for example, www.ibm.com. See also Domain Name System. domain name server In Internet communications, a server program that supplies name-to-address conversion by mapping domain names to IP addresses. Domain Name System (DNS) The distributed database system used to map domain names to IP addresses. See also domain name. DNS See Domain Name System.
configuring and managing a specific component of a storage infrastructure. See also element. enclosure A free-standing structure or frame that can hold multiple servers and expansion units. Enterprise Systems Connection (ESCON) A set of IBM products and services that provides a dynamically connected environment using optical cables as a transmission medium. ESCON See Enterprise Systems Connection. Ethernet A packet-based networking technology for local area networks (LANs) that supports multiple access and handles contention by using Carrier Sense Multiple Access with Collision Detection (CSMA/CD) as the access method. Ethernet is standardized in the IEEE 802.3 specification. event An occurrence of significance to a task or system. Events can include completion or failure of an operation, a user action, or the change in state of a process.
| expansion canister | A hardware unit that includes the | serial-attached SCSI (SAS) hardware that | enables the node hardware to use the | drives of the expansion enclosure. | expansion enclosure | A hardware unit that includes enclosure | chassis, expansion canisters, drives, and | power sources that do not include | batteries. fabric A complex network of hubs, switches, adapter endpoints, and connecting cables that support a communication protocol between devices. For example, fibre channel uses a fabric to connect devices. fibre channel A technology for transmitting data between computer devices. It is especially suited for attaching computer servers to shared storage devices and for interconnecting storage controllers and drives. FICON See fibre channel connection.
EIA unit A unit of measure, established by the Electronic Industries Association, equal to 4.45 millimeters (0.175 inches). EIA See Electrical Industries Association.
Electronic Industries Association An organization of electronics manufacturers that advances the technological growth of the industry, represents the views of its members, and develops industry standards. element A component of a storage infrastructure. For example, an element can be a storage system, a switch, or a virtualization appliance. element manager An application that is used for remotely
212
fibre channel connection A fibre-channel communication protocol designed for IBM mainframe computers and peripherals. FlashCopy An optional feature of the Storage System DS family that can make an instant copy of data, that is, a point-in-time copy of a volume. fuzzy copy A backup version or archived copy of a file that might not accurately reflect the original contents of the file, because it was backed up or archived when the file was being modified. Global Copy An optional capability of the DS8000 remote mirror and copy feature that maintains a fuzzy copy of a logical volume on the same DS8000 storage unit or on another DS8000 storage unit. In other words, all modifications that any attached host performs on the primary logical volume are also performed on the secondary logical volume at a later point in time. The original order of update is not strictly maintained. See also remote mirror and copy and Metro Mirror. Global Mirror An optional capability of the remote mirror and copy feature that provides a two-site extended-distance remote copy. Data that is written by the host to the storage unit at the local site is automatically maintained at the remote site. See also Metro Mirror, remote mirror and copy, and Global Copy. Globally Unique Identifier (GUID) An algorithmically determined number that uniquely identifies an entity within a system. graphical user interface (GUI) A type of computer interface that presents a visual metaphor of a real-world scene, often of a desktop, by combining high-resolution graphics, pointing devices, menu bars and other menus, overlapping windows, icons and object-action relationship. GUI See graphical user interface.
Hardware Management Console (HMC) A system that controls managed systems, including the management of logical partitions. Using service applications, the HMC communicates with managed systems to detect, consolidate, and send information to IBM for analysis. HMC host See Hardware Management Console. A computer that is connected to a network and that provides an access point to that network. The host can be a client, a server, or both a client and server simultaneously.
host name In Internet communication, the name given to a computer. The host name might be a fully qualified domain name such as mycomputer.city.company.com, or it might be a specific subname such as mycomputer. See also host system. host system A computer, either mainframe (S/390 or zSeries) or open-system, that is connected to the ESS. S/390 or zSeries hosts are connected to the ESS through ESCON or FICON interfaces. Open-systems hosts are connected to the ESS by the Small Computer System Interface (SCSI) or the fibre-channel interface. hub A fibre channel device that connects nodes into a logical loop by using a physical star topology.
in-band Pertaining to signals that are carried within the telephony voice channel. Internet Protocol (IP) A protocol that routes data through a network or interconnected networks. This protocol acts as an intermediary between the higher protocol layers and the physical network. See also Transmission Control Protocol/Internet Protocol. IP See Internet Protocol.
IP address A unique address for a device or logical unit on a network that uses the Internet Protocol standard. job A unit of work within a run for a schedule. One run may have multiple
GUID See Globally Unique Identifier.
Glossary
213
jobs. For example, a system probe schedule has one job created per system in its definition. launch descriptor file An XML file that describes the menus and the detailed uniform resource locators (URLs) for applications. A launch descriptor file is required to enable the launch-in-context feature for the device. launch-in-context A feature that enables a user to access external applications from the Tivoli Storage Productivity Center GUI. LDAP See Lightweight Directory Access Protocol. Lightweight Directory Access Protocol (LDAP) An open protocol that uses TCP/IP to provide access to directories that support an X.500 model and that does not incur the resource requirements of the more complex X.500 Directory Access Protocol (DAP). For example, LDAP can be used to locate people, organizations, and other resources in an Internet or intranet directory. Lightweight Third Party Authentication (LTPA) An authentication framework that allows single sign-on across a set of Web servers that fall within an Internet domain. logical unit number (LUN) In the Small Computer System Interface (SCSI) standard, a unique identifier used to differentiate devices, each of which is a logical unit (LU). LTPA LUN See Lightweight Third Party Authentication. See logical unit number.
changes made to a source volume. See also remote mirror and copy and Global Copy. Metro Global Mirror A three-site, high availability, disaster recovery solution. Metro Global Mirror uses synchronous replication to mirror data between a local site and an intermediate site, and asynchronous replication to mirror data from an intermediate site to a remote site. MIB See Management Information Base.
navigation tree A hierarchical structure that is used to access information. | node canister | A hardware unit that includes the node | hardware, fabric and service interfaces, | and serial-attached SCSI (SAS) expansion | ports. password tool A software application that manages the Administrator password and the host authentication password so that they can be changed as one. A software application that manages the DB2 user password, DB2 service password, and WebSphere user password so that they can changed as one. persistence A characteristic of data that is maintained across session boundaries, or of an object that continues to exist after the execution of the program or process that created it, usually in nonvolatile storage such as a database system. ping A job that tracks the availability of assets and that is performed by an agent. Several ping jobs can be used to monitor the availability of any computer or subset of computers in the network. See also schedule. A named set of storage volumes that is the destination for storing client data.
managed host A host that is managed by Tivoli Storage Productivity Center and one or more active in-band agents. Management Information Base (MIB) In the Simple Network Management Protocol (SNMP), a database of objects that can be queried or set by a network management system. Metro Mirror A function of the remote mirror and copy feature that constantly updates a secondary copy of a volume to match
pool
probe A job that itemizes and creates an inventory of assets, such as computers, controllers, disk drives, file systems, and logical units, and that is performed by an agent. Several probe jobs can be used on any computer or subset of computers. See also schedule.
214
rack
See enclosure.
RAID See Redundant Array of Independent Disks. Redundant Array of Independent Disks (RAID) A collection of two or more disk physical drives that present to the host an image of one or more logical disk drives. In the event of a single physical device failure, the data can be read or regenerated from the other disk drives in the array due to data redundancy. See also array. remote console A display device that qualifies as a system console but is not directly attached to a system. remote mirror and copy A feature of a storage server that constantly updates a secondary copy of a logical volume to match changes made to a primary logical volume. The primary and secondary volumes can be on the same storage server or on separate storage servers. See also Global Mirror, Metro Mirror, and Global Copy. run A single invocation of a schedule. A schedule that collects data multiple times has multiple runs. For example, a scan schedule that collects data daily has seven runs per week. See storage area network. A job that monitors the usage and consumption of your storage and the constraints and that is performed by an agent. Several scan jobs can be used to monitor the file systems on any computer or subset of computers. See also schedule.
single sign-on An authentication process in which a user can access more than one system or application by entering a single user ID and password. Small Computer System Interface (SCSI) A standard used by computer manufacturers for attaching peripheral devices (such as tape drives, hard disks, CD-ROM drives, printers, and scanners) to computers (servers). SMI-S See Storage Management Initiative Specification. SNMP See Simple Network Management Protocol. storage area network (SAN) A dedicated storage network tailored to a specific environment, combining servers, storage products, networking products, software, and services. Storage Management Initiative Specification (SMI-S) A design specification developed by the Storage Networking Industry Association (SNIA) that specifies a secure and reliable interface with which storage management systems (SMSs) can identify, classify, monitor, and control physical and logical resources in a storage area network (SAN). The interface integrates the various devices to be managed in a storage area network (SAN) and the tools used to manage them. Storage Networking Industry Association (SNIA) An alliance of computer vendors and universities that focus on developing and promoting industry standards for storage networks. storage pool An aggregation of storage resources on a SAN that have been set aside for a particular purpose. subsystem A secondary or subordinate system, usually capable of operating independently of, or asynchronously with, a controlling system. switch A network infrastructure component to which multiple nodes attach. Unlike hubs, switches typically have internal
Glossary
SAN scan
schedule A definition of a monitoring task that collects data about storage resources. Monitoring tasks include scans, probes, pings, discovery, and performance monitors. For example, define a probe schedule to collect data about storage systems; define a scan schedule to collect file-level information about hosts. SCSI See Small Computer System Interface.
Simple Network Management Protocol (SNMP) A set of protocols for monitoring systems and devices in complex networks. Information about managed devices is defined and stored in a Management Information Base (MIB).
215
bandwidth that is a multiple of link bandwidth, and the ability to rapidly switch node connections from one to another. A typical switch can accommodate several simultaneous full link bandwidth transmissions between different pairs of nodes. Contrast with hub. system A functional unit, consisting of one or more computers and associated software, that uses common storage for all or part of a program and also for all or part of the data necessary for the execution of the program. A computer system can be a stand-alone unit, or it can consist of multiple connected units. token The basic syntactic unit of a computing language. A token consists of one or more characters, excluding the blank character and excluding characters within a string constant or delimited identifier. topology The physical or logical mapping of the location of networking components or nodes within a network. Common network topologies include bus, ring, star, and tree. virtualization In the storage industry, a concept in which a pool of storage is created that contains several disk subsystems. The subsystems can be from various vendors. The pool can be split into virtual disks that are visible to the host systems that use them. volume A discrete unit of storage on disk, tape or other data recording medium that supports some form of identifier and parameter list, such as a volume label or input/output control. See also storage pool. | zone | | | | | | | | | A collection of fibre-channel device ports that are permitted to communicate with each other using the fabric. Types of device ports for zone purposes are node ports (N_ports) or node loop ports (NL_ports). Any two N_ports or NL_ports that are not members of at least one common zone are not permitted to communicate using the fabric. See also zoning.
| zoning | In fibre-channel environments, the | grouping of multiple ports to form a | virtual, private, storage network. Ports | that are members of a zone can | communicate with each other, but are | isolated from ports in other zones. See | also zone.
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Index Special characters

.jnlp file, prompt to download 180 .jnlp file, prompt to download and not run 180 Configure Devices wizard (continued) adding (continued) SAN Volume Controller 59 Storwize V7000 59 description 3 configuring IBM Storwize V7000 11 IBM System Storage DS8000 49 IBM System Storage Productivity Center 93 configuring SSPC for DS3000 67 for DS4000 67 for DS5000 67 for DS8000 49 for IBM Tivoli Storage Productivity Center for Replication 85 for SAN Volume Controller 57 for Storwize V7000 11, 57 configuring SSPC for Remote Desktop connection 129 contamination, particulate and gaseous 206 copy sets, adding 87 creating additional storage 99 credentials See user credentials credentials, updating storage system 138 DS4000 (continued) running a probe job 72 uninstalling GUI 191 DS5000 adding to Tivoli Storage Productivity Center 69 configuring SSPC for 67 configuring to Tivoli Storage Productivity Center 69 installing GUI 67 managing 107 running a probe job 72 uninstalling GUI 191 DS8000 accessing GUI through Tivoli Storage Productivity Center 55 attachment to SSPC 38 configuring SSPC for 49 configuring to Tivoli Storage Productivity Center 51 managing 107 running a probe job 54 DS8000 element manager description 109 element manager 109 for DS8000 109 DS8000 Storage Manager upgrading 141 DSCIMCLI upgrading 142
A
accessibility features 201 adding installation license 135 storage volumes 101 adding storage volumes moving a database verifying the additional storage 101 prerequisites and tasks 100 agents overview 5 antivirus software 17 attached devices 38 attention notices xiii authentication method for single sign-on LDAP/Active Directory 110 operating system method 110
B
backing up IBM Tivoli Storage Productivity Center for Replication 152 SSPC system 143 using non-Administrator user ID 97 browser preparing to configure SSPC 49, 57, 67 browser requirements, for DS8000 GUI 31 browsers supported 30
D
danger statements xiii DB2 changing services password 130 user password 130 DS Storage Manager uninstalling remote GUI 191 DS Storage Manager user interface installing 67 DS Storage Manager, running JWS version on AIX 133 DS3000 adding to Tivoli Storage Productivity Center 69 configuring SSPC for 67 configuring to Tivoli Storage Productivity Center 69 installing GUI 67 managing 107 running a probe job 72 uninstalling GUI 191 DS4000 adding to Tivoli Storage Productivity Center 69 configuring SSPC for 67 configuring to Tivoli Storage Productivity Center 69 installing GUI 67 managing 107
E
element manager description 107 use with Configuration Utility 107 element manager tab 107 element managers starting 4 environmental notices xi error messages 156 ESSNI role in Tivoli Storage Productivity Center 5
C
caution statements xiii CIM agents role in Tivoli Storage Productivity Center 5 CIM object manager description 109 command-line interface role in Tivoli Storage Productivity Center 5 completing the installation 46 Configuration Utility use with element managers 107 Configure Devices wizard adding DS3000 69 DS4000 69 DS5000 69 DS8000 51 Copyright IBM Corp. 2007, 2010
F
fibre-channel adapter 38 cabling 38 FlashCopy replication, creating a session 87
G
gaseous contamination glossary 211 206
217
H
hardware, installing 39 help before contacting IBM 156 IBM Support Center 158 on the World Wide Web 158 host bus adapter cabling 38 determining state of ports 185 diagnostics 185 host name specifying for System Storage Productivity Center 27
license activating for Windows 174 adding 135 licenses 166 loopback test 185 LSI Configuration Utility Program LSI MegaRAID SAS-MFI BIOS Utility 144 LTPA token expiration changing 124
144
M
managing, storage systems messages error 156 warning 180 monitoring devices 7 mounting brackets 39 107
recovering your SSPC system image 143 Redbooks publications xxiv redundant array of independent disks, support for 144 remote access to SAN Volume Controller 98 remote system configuring Tivoli Storage Productivity Center 95 reporting categories 81 overview 81 reports, from Tivoli Storage Productivity Center 8
I
IBM Support Center 158 IBM System Storage Productivity Center configuring 93 IBM Tivoli Storage Productivity Center Basic Edition 77 IBM Tivoli Storage Productivity Center for Replication backing up 152 changing password 130 configuring SSPC for 85 recovering 152 upgrading 136, 141 IBM Tivoli Storage Productivity Center, upgrading 136 information center, searching 25 installing completing installation 46 DS Storage Manager user interface 67 hardware 39 Storage Resource agents 189 System Storage Productivity Center 33, 189 IP address adding to trusted zone for DS3000 67 for DS4000 67 for DS5000 67 for SAN Volume Controller 57 for Storwize V7000 57 IPv6 limitations 173 planning for 171
S
safety information xi safety notices xi, xiii, xiv SAN Volume Controller configuring SSPC for 57 configuring to Tivoli Storage Productivity Center 59 establishing remote access 98 managing 107 publications xxii running a probe job 63 SANsurfer 185 searching the information center 25 setting Administrator user ID password 46 single sign-on changing LTPA token expiration 124 changing user authentication method 111 overview 110 types of user authentication methods 110 user authentication method used with 110 starting applications 4 starting element managers 4 statements and notices xiii Storage Resource agents installing 189 role in Tivoli Storage Productivity Center 5 storage, creating additional 99 creating a backup copy of the database 101 moving a database 101 prerequisites and tasks 100 restoring the database 102 Storwize V7000 configuring SSPC for 11, 57 to Tivoli Storage Productivity Center 59 managing 107 support 157 System Storage Productivity Center backing up system image 143 backing up system image 143 installing 189 managing SAN Volume Controller 10
N
notes, important 205 notices and statements xiii
O
online help 158 operating system getting security updates to Windows 174 operating system user authentication configuring in Tivoli Integrated Portal 111
P
particulate contamination 206 password changing DB2 services 130 DB2 user 130 IBM Tivoli Storage Productivity Center for Replication 130 setting Administrator user ID 46 planning IPv6 support 171, 173 System Storage Productivity Center 27 planning work sheet 27 ports, determining state for HBA 185 prerequisites 38
J
Java Web Start use in installing user interface warning windows when accessing 180 JavaScript, enabling 86 Job Management panel 7 67
R
rack installation, instructions 39 RAID support 144 recovering IBM Tivoli Storage Productivity Center for Replication 152 recovering SSPC system image 144, 149 from DVDs 148 from shared folder on network drive 146 if backed up 146
L
LC-to-LC cable 38 LDAP user authentication configuring in Tivoli Integrated Portal 115
218
System Storage Productivity Center (continued) overview 1, 2, 9, 13, 14, 16 planning 27 recovering system image 144 if backed up 146 if backed up, from DVDs 148 if backed up, from shared folder 146 if not backed up 149 reporting a problem 153 server description 27 support 157 testing the installation 46 Tivoli Storage Productivity Center role in SSPC 2 troubleshooting introduction 153 Tivoli Storage Productivity Center 177 Tivoli Storage Productivity Center for Replication 177 topics 177 turning on and off 47 uninstalling components 191 upgrading 135
T
TCP/IP ports planning for 169 ports used by Tivoli Storage Productivity Center 167 used by Tivoli Storage Productivity Center for Replication 170 telecommunication line cord, usage xix Telnet, with SAN Volume Controller 98 testing the SSPC installation 46 Tivoli Storage Productivity Center accessing DS8000 GUI 55 adding adding Storwize V7000 to 59 DS3000 to 69 DS4000 to 69 DS5000 to 69 DS8000 to 51 SAN Volume Controller to 59 automatic configuring of devices 3 configuring configuring for DS5000 69 for DS3000 69 for DS8000 51 for SAN Volume Controller 59 for Storwize V7000 59 forDS4000 69 from a remote system 95 data collection by CIM agents 5 by command-line interface 5 by ESSNI 5 by Storage Resource agents 5 monitoring devices 7 reports 8 running a probe job for DS3000 72 running a probe job for DS4000 72
Tivoli Storage Productivity Center (continued) running a probe job for DS5000 72 running a probe job for DS8000 54 running a probe job for SAN Volume Controller 63 running a probe job for Storwize V7000 63 starting applications 4 troubleshooting 177 using topology viewer 77 Tivoli Storage Productivity Center for Replication adding to trusted zone 86 enabling JavaScript 86 methods of data replication 193 overview 14 replication, methods 193 troubleshooting 177 try and buy 14 upgrading 141 topology viewer, using 77 trademarks 205 translations browser locale requirement xxiv troubleshooting documentation 155, 156 DS4000 or DS5000 configuration fails 181 Firefox browser fails to respond 182 performance monitor times out 181 prompt to download .jnlp file 180 prompt to download and not run .jnlp file 180 reporting a problem 153 Tivoli Integrated Portal service does not stop 183 Tivoli Storage Productivity Center 177 Tivoli Storage Productivity Center for Replication 177 wrong IP address for SSPC server 183 trusted zone adding Tivoli Storage Productivity Center for Replication 86 try and buy 14, 193 try and buy IBM Tivoli Storage Productivity Center for Replication 199
upgrading (continued) DSCIMCLI 142 IBM Tivoli Storage Productivity Center 136 IBM Tivoli Storage Productivity Center for Replication 136, 141 System Storage Productivity Center 135 Tivoli Storage Productivity Center for Replication 141 user authentication changing method 111 configuring in Tivoli Integrated Portal LDAP 115 operating system 111 user credentials 109 user roles, adding 93
V
verifying the DS8000 connection 46 visual display devices, usage xix voltage xix
W
warning windows 180 Windows activating the license 174 getting security updates 174 wizard Configure Devices 3
U
uninstalling DS Storage Manager 191 DS3000 GUI 191 DS4000 GUI 191 DS5000 GUI 191 remote GUI 191 System Storage Productivity Center 191 unpacking SSPC server 38 updates, getting for Windows 174 updating storage system credentials upgrading DS Storage Manager 142 DS8000 Storage Manager 141
138
Index
219
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Chapter 3. Setting up the SSPC server

Chapter 4. Configuring SSPC for DS8000 . . . . . . . . . . . . . . 49

Chapter 5. Configuring SSPC for SAN Volume Controller or Storwize V7000. . 57

Chapter 6. Configuring SSPC for DS3000, DS4000, and DS5000 . . . . . 67

Chapter 7. Tivoli Storage Productivity Center Basic Edition . . . . . . . . . 77

. 141 . 141 . 142 . 142

Chapter 12. Backing up and recovering the SSPC system. . . . . 143

Chapter 9. Additional configuration for System Storage Productivity Center . . 93

Chapter 13. Troubleshooting SSPC

Chapter 10. Managing System Storage Productivity Center . . . . . . . . . 107

Appendix A. Licenses for Tivoli Storage Productivity Center . . . . . 161

IBM System Storage Productivity Center: User's Guide

Appendix B. Reference information

Uninstalling DS Storage Manager.

Appendix F. Types of data replication

Appendix C. Troubleshooting topics

209 209 210 210 210

Appendix D. Installing SSPC components . . . . . . . . . . . . 189

Glossary . . . . . . . . . . . . . 211 Index . . . . . . . . . . . . . . . 217

Appendix E. Uninstalling SSPC components . . . . . . . . . . . . 191

IBM System Storage Productivity Center: User's Guide

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