Comparison Table

Date: April 2nd, 2011 To: Professor Truex From: Malik Surani, Spring 2011 GPMBA8220 Subject: A Comparison Table of Being digital excerpts Part 1 #1,5 & Part 3 #13, What is Business Process Design and Why Should I Care?", "Meeting the Challenge of Disruptive Change", "Adaptive Enterprise Design: The Sense-and-Respond Model", "A Framework for Indentifying Software Projects Risks", "Siemens Power Corporation: Surviving R/3" & "At UPS, IT does matter: A UPS Story"
UPS Case vignette was used as a backdrop and as a kind of framing mechanism for the comparison table. The first column has the criteria (& its explanation) and the last column talks about those criteria from the UPS standpoint (it gives the reason for choosing those criteria). All the other articles use the same framework (criteria) for the table.

Criteria/Articles

Being digital excerpts Part 1 #1,5 & Part 3 #13 World has always consisted of atoms but it is changing. We have moved from the atoms to bits. It a major change irrevocable, unstoppable and exponential The change ensured that information space is not limited to three dimensions. The

What is Business Process Design and Why Should I Care? In the current economic climate, business process flexibility is key to organizationa l survival .Hence it is important for the process to change and such change has be managed effectively to respond to the demanding circumstance s. It is important

Meeting the Challenge of Disruptive Change Companies are successful if they are able to respond to both evolutionary and revolutionary change. Senior manager should train employees to take independent decisions and should promote the same culture throughout the system for timely sensing and

Adaptive Enterprise Design: The Sense-andRespond Model To facilitate change quickly Context and Coordination works over Command and Control as managers would not want to do baby sitting and instead equip the employees with tools to develop/innov ate and bring change The article focuses on Sense and Respond approach as it makes the organization

A Framework for Siemens Power Indentifying Corporation: Software Projects Surviving R/3 Risks Before the IT project implementati on, project managers should know what is being built and how it might change with time to know all the requirements and thus change can be managed effectively To avoid the common problem of scope creep, project managers should They needed to ensure the balance between changing everything and not changing anything Big bang was rejected as the change was considered too risky. MS Dhoni, Captain of Indian cricket team did things that nobody would have and helped the team win the

At UPS, IT does matter: A UPS Story

Change Management Step by step Process Responding to the changing business needs of business operations and needs of the environment

There has been a tremendous change in how business is conducted internally and how services are provided to external customers at UPS Sheeting up to scanned technology to DIAD Delivery information Acquisition Device Since UPS managed change so effectively,

Multidimensi onal network helps to change the order of information easily.

to practice change on a pilot basis before a complete roll out as it may not be full proof and may have problems that can be avoided

responding to change. "The worst possible approach may be to make drastic adjustments to the existing organization"( P.4). Organization should create capabilities to cope with change.

flexible to respond to the changing market environment easily which Make and Sell approach cant

educate the customer on the impact of scope changes in terms of project cost and schedule (P.6) Project manager should be able to anticipate and respond to unexpected changes in the environment. Sometimes changes like natural disasters cant be managed and has to be accepted

world cup (2nd April 2011). He took risks to win The goal was to focus on main and big ideas. Small things can be changed and improved after the deadline Management plays a key role in advocating change but at SPC management did not take part actively

they stand to be extremely successful in the competitive supply chain management industry

Customer Diagnostic Knowing what your customers want and delivering it proactively. Customers are in the epicenter Change is driven by their needs

Digital library helps people use the content from anywhere in the world. It makes data access so convenient Customers used to pay 3 billion in late

It is important that business processes are communicate d to the end users. Also important to recognize the customer of a business process End users

Cash management account was introdcued by Merrill Lynch was a breakthrough innovation as it focussed on proactively understanding the requirements of its customers

Emerson Electirc is good at plan your work and work your plan. That is its key differentiator and helps them to proactively look and

4 out of 5 most important risk factors of project failure were related to the end users. Most of the IT projects fail because it is not driven

The information system management team urged that the adoption of R/3 should be a user-led initiative to increase effectiveness

Flex Global View System (FGV) enables UPSs customers to track their inventory and freight anywhere in the world API Application

fees to rental business. The industry will eventually be digitally driven for customers convenience

work with the business process so closely and therefore working with them to form a process map is crucial for its correctness Process view is preferred to the functional view as it changes the emphasis from who does what to what needs to be done for the customer

and so was Compaqs early adoption of Intels 32-bit 386 microprocessor. Delivering to customer needs is not a one time process. Month after month, year after year companies need to launch new products to gain edge over the competition and attarct more main stream customers. Avid faced a saturated market not because customers disliked their product but because its processes lacked quality control. Customers needs are dynamic and they want more than just the product.

address the needs of its customers. As the Sense and Respond approach is designed backwards and derived from the result and from survey of data it makes the process so customer centric. Starting with the end in mind is the best/quickest way to address the customer requirements and company using that approach is bound to succeed

with the needs of the end user in mind It is important that the project is driven by the user community and not the developers as users play an important role in defining the systems functionality. It also helps to get users commitment. Skilful interfacing with the customer is essential to control most of the risk factors of project failure

End users were not involved in the process buy-in of the user community and their willingness to support S.L.s efforts turned out to be insufficient and that is the reason SPC was not as successful as it could have been

Program Interface enables its customers to managed shipments in 98 countries

Information Technology Importance of IT in revolutionized business models

Digitization has helped movement of data at the speed of light. We can move data which is in books, magazines,

People could be aligned around a common goal but will go nowhere if there is no well designed process Technology

Key to success of companies like Merill Lynch, HP is its adoption of latest technology which helps them to bring

Informediatio n is essential for faster, efficient and accurate results and is extremely critical in the growing business environment Information

It is easy to blame technology for IT project failure but surprisingly only one of the risks factors for failure was

The adoption of new SAP software should improve its business functioning by reducing cost Implementati

IT matters to UPS. Without it we would be just another big mom and pop delivery service IT helps UPS in responding

newspapers, videocassette s instantly at a negligible cost. Author estimates the value of old PowerBook to be about 2 million dollars. The hardware may not have that value but the information stored does. IT has enabled it move it smoothly without any problem. Even customs cant catch bits.

implementati on project are critical for processes as the focus in not only on understandin g the processes that are being automated but also ensuring that appropriate technology is selected, configured and implemented to support the process

revolution in the system It is important to invest in sustaining technology as it promises higher margins from better products sold to leading edge customers

age helps the organization to speed up its various processes nonethessless to take comprehensiv e competitive advantage, company must translate its business and what it does into symbols

associated with technology Most of the risk factors associated with IT can be controlled. The fact that in spite of these many failures, $250 billion is spent on the IT projects and that is an indicator that companies give a lot of importance to the IT infrastructure in business

on of the ERP system It requested bids from SNI, IBM and HP Choice to take the best to enhance the business capabilities

to the needs of the environment GPS capabilities changed the way its processes worked and made its business process efficient

Integration Integration of the industry best practices with the Strategic company goals. Also focuses on integration of processes and technology and important management decisions.

The core business model wont change. Companies will balance between the usage of atoms and bits to ensure their adoption of latest technology is in sync with

Integration of various sub processes is important because for the customer it is a single process Integration of software systems or improvement of business operating

Adoption of industry best practices works if it ties in with companys values and its ultimate objective. Toyato used the best industry practice to enter the

Managers need to integrate its decisions to see the effect of one decision on the business in its entirety. This will help them see a complete end to end picture and take

If the project has to be successful, it is important to align the project with goals central to the organization Top management also plays an important role and their

Before implementing the new package it tested to see if it fits all its departments and its requirements A few functionalities were left out of R/3 as they were

By using FGV, UPS ensured that they use the best practices of the industry and tie it with their proprietary strategic company goals Its processes supported the use to the new technology as it

company goals Integration of interactive television and videoenabled computers helps in providing customized services

processes should be in sync with the end goal

lower end of the market but pulled back as it did not meet its companys goal. So was HP when it entered the ink-jet market. Chrysler with its creation of heavyweight teams facilitated the definition of new processes that were much faster and more efficient in integrating various subsystems into new car designs.

better decisions Synergy is a system-level effect. It occurs or doesnt because of the way subsystems interact. Therefore it is necessary to manage the interactions of systems components while delegating the content of those components

decisions should integrate with the project scope and goals

incompatible with the new software

process was integrated effectively with its technology.

Effective usage of limited resources Capital Human resource and financial resource, space etc

We live in an information age but we still use atoms for a lot of things. GATT is all about atoms. It is important that we do not consume these atoms for everything

Process view is helpful as it avoids duplication of tasks and thus saving limited resources of the company The fishbone diagram is helpful in eliciting

Resources that include people, technologies, etc do not match with those required for the new venture which in turn leads to its wastage as

Emerson uses the sense and respond model effectively and that in turn helps the firm to cut cost by 6% annually leading to effective use to capital

Companies should assess the project risk before proceeding with the project to ensure that they dont lose all their limited resources In 1995 $59

Siemens was competing against 4 rivals in a non-growing market at half capacity They got rid of IBM as the cost associated with maintaining

Movement of sheeting up system to DIAD system helped UPS to save time in turn requiring less people to do the data entry and maintain it. It also reduced space as everything was on the web. It

as it is limited in quantity. Machine understandin g individuals will help company save cost (limited capital) by not hiring people to do the same job. It will be quicker as well

various different ways to make the current process effective by identifying aspects of the process that can be automated

there is no yield from the same. Companies can sometimes acquire resources from other organizations as it could be scare in their organization. It may not be able to build it internally to its requirement. Managers whose organizations are confronting change must ensure that they have adequate resources failing which they might use the available scare resource and still fail to succeed.

resources. The article also talks about replacing the staff with technology as a part of companys governance process as it is efficient and also reduces its spending on human resources

billion was overspent and $81 billion was spent on projects which were cancelled as both assessing and managing the risk involved was crucial for the projects success and was ignored

the multiple interfaces was high. It led to saving of $1.4 million Consultants advised SPC to reduce the manpower. They made their employees do dual work existing and new project HR was not replaced as it was less expensive and gave satisfactory performance from its current outsourcing partner Phased approach allowed SPC to spread resources over time

didnt require hard copies at all

Reference
Being digital excerpts Part 1 #1,5 & Part 3 #13 Nicolas Negroponte What is Business Process Design and Why Should I Care? Jay Cousins and Tony Stewart

Meeting the Challenge of Disruptive Change Clayton M. Christensen & Michael Overdorf Adaptive Enterprise Design: The Sense-and-Respond Model Stephan H. Haeckel A Framework for Indentifying Software Projects Risks Mark Keil, Paul E. Cule, Kalle Lyytinen and Roy C. Schmidt Siemens Power Corporation: Surviving R/3 Sabine Gabriel At UPS, IT does matter: A UPS Story Pamela Perkins