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Position: Junior Network Engineer Report to: Project Manager.

Job Description
ROLE-SPECIFIC COMPETENCIES Networking
y

Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc. Understands the issues involved in administering and maintaining corporate WAN.

Telephony
y

Assists with the administration and maintenance of the telephone system, including telephone switches. Assists with the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information as Innovator seating assignments change.

Training & Lab Maintenance


y

Helps set up and maintain computer stations and software for Etensity training programs. Helps set up and maintain the Learning Studio computer stations.

Internal Systems
y

y y

Assists in supporting corporate applications; internal corporate servers, user desktops, etc. Assists with basic troubleshooting, backup, and archiving. Helps install and improve computer software and network equipment.

New Hire Administration


y y

Creates network and email accounts for new users. Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary. Updates company phone lists and email address books. 1

Help Desk Administration


y

Helps answer all trouble calls/emails and enters work orders into our tracking software. Assists in administering and maintaining local and web-based versions of our tracking software. Assists in the administration and maintenance of Internal Systems programs such as ERP System and operating systems used. Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality. Provides responses to internal clients in a timely manner.

Asset Management
y

y y

Assists with the inventory management of software licenses, software, hardware, and other IT supplies. Assists with the purchase of software, hardware and other IT supplies. Promotes responsible usage and care of corporate equipment.

CAREER PATH CORE COMPETENCIES


Communication
y y y

Listens to others and accepts input from team members. Clearly articulate ideas and thoughts verbally. Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional. Relays relevant IT-related information to the company in a timely manner.

PROFESSIONAL QUALITIES
Leadership
y y y

Displays a positive attitude Demonstrates flexibility in day-to-day work. Sets high standards of performance for oneself.

Teamwork
y y

Establishes harmonious working relationships with team members. Appreciates each team member's contributions and values each individual member. 2

Client Management
y y y y

Values internal clients and responds to their needs as they arise. Establishes effective working relationship with internal clients. Follows established communication guidelines. Uses good judgment in what and how to communicate with internal clients.

ORGANIZATIONAL RESPONSIBILITIES
Innovator Development
y

y y

Understands the professional development process and becomes actively involved by setting challenging goals and meeting them through continuous learning. Seeks input from mentors and supervisors. Actively applies feedback received to day-to-day work and strives to improve performance.

Internal Operations
y

y y y y

Accurately completes and submits time and expense reports in a timely manner. Accurately completes and submits status reports in a timely manner. Complies with all company policies and procedures. Participates in the implementation and support of IT-related policies. Keeps workroom neat, organized and secure.