Role Of HR Leadership In Globalization Era HR as traditional view HR was confined to welfare in early 1980s and in 1990s it shifted to training

and development ,staff and recruiting. Traditional Functions Manpower Planning Recruitment and Job analysis Selection Orientation and Induction Training and Development Performance Appraisal HR in Modern Perspective Not only confined to traditional function but stress on Manage the talent and the talent will manage the result Role of HR Leadership With changing scenario HR leadership had to address new challenges : As business partners Administrative head Strategic partners Jim Collins on Leadership

Functions Of Line Managers: Planning Organizing Staffing Directing Controlling Need to Adopt Modern view To cope up in the tough competition of globalization.

 To redefine certain HR strategies from customer perspective. Areas where Leadership has to be Demonstrated To rediscover HR leadership which involves commitment to customers. To adopt innovative trade practices in retaining customers. Even the meaning of the term CEO has been changed HR has to develop capabilities among line managers. Converting performance with quality output To specify every employee that there work is directly or indirectly related to customer only irrespective of any department. It has to restructure some appraisal policy as well. HR Manager Demonstrating their Leadership Attrition is biggest problem in a BPO industry therefore an HR manager has to come out of his routine function and should be able to correlate his job directly with customer. How? HR manger should assure minimum attrition because he should understand that only the guy taking calls on the floor for sales is not responsible for loss of client. If HR will not be able to retain employees, cost will go up in training and new employees may not be able to come up to the expectation immediately. Hours provided by the client will also be wasted which will create pressure of overtime on other employees. Key Factors In modern era HR has to play a strategic role to develop capability, copability and to initiate performance with quality into product. HR has to collaborate with line managers to retain employees. Ultimate Retention of customers because the driving force of customers. Golden Rules Let every employee know who pays their salary. Employees, line manger and even line mangers need to come out of their MENTAL BLOCK.

 It has to train line mangers for HR challenges. HR professional will have to take things head on rather than second fiddle. Expectations from HR Professional Go and reach the consumer and feel their pain. Give feed back to the line managers for the same. They also have to restructure certain aspects: Performance appraisal Training and development of competent staff Rewards must be immediately by performance HR should ensure no parasite in the organization to squeeze the blood of wealth and
brand.