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TeleBiz

mush paper work and burden of file storage.

TeleBiz

The main intention of introducing this system is to reduce the manual work at telephone department offices. Every sort of task is performed by the system ,such as registering different types of applications ,enquiries, and complaints etc. reducing Also the latest information is right available for the officials and executives wherever they require. the system also facilitates the customer to enquire about their application progress, bills and directory enquiries such as enquiry by telephone, by name etc. EXISTING SYSTEM The present system has obvious problems, inhibiting growth and profitability. Demand of telephone connections have been identified as the major growth area. the same time operations could be automated into an overall system. By using the present system, work is done manually. So, each and every transaction takes much time to complete. information from a file.
1

These

telephone connections demand an improved, computer system to support them. At

Whenever customer requires any information, the

searching process also takes more time and it is difficult to search particular

TeleBiz

Disadvantages 1. 2. 3. 4.
5.

The work is done manually so that it takes much time to transact a transaction. More number of labors is needed. We cant asses the calculations accurately. Amount of time is more needed when the more customers come to counter. It counts time factor. As there are thousands of customer records; Searching process is a difficult task.

PROPOSED SYSTEM The present system has obvious problems, inhibiting growth and profitability. Demand of telephone connections have been identified as the major growth area. the same time operations could be automated into an overall system. By using the proposed system, the whole system is computerized. So, each and every transaction takes less time to complete. Whenever customer requires any information, the searching process also takes less time and it is easy to search particular customer information from a file.
2

These

telephone connections demand an improved, computer system to support them. At

TeleBiz

Advantages 1. 2. 3. 4.
5.

A fast and more efficient service to all customers. Saving in staff time in entering and manipulating data.

As there are thousands

of customer records; Searching process is an easy task. Easy input, deletion and manipulation of lot, customer details. Capable of printing both full and selected information. Simple correction of input errors and we can asses the calculations accurately.

SCOPE OF THE SYSTEM The proposed system scope is Internet. We are using this system through out the world. In future it can be enhanced to be a global communication medium for multinational companies. We can also implement internationalization (i18n) to support user interface in various/local languages. This document is the only one that describes the requirements of the system. It is meant for the use by the developers, and will also by the basis for validating the final delivered system. Any changes made to the requirements in the future will have to go through a formal change approval process. The developer is responsible for asking for

TeleBiz

clarifications, where necessary, and will not make any alterations without the permission of the client MODULE DESCRIPTION The system TeleBiz consists of 4 modules. 1. 2. 3. 4. Applications Entries Enquiries Complaints

Applications This module consists of the following sub modules viz., Application for New Phone Connection Application for Phone Transfer Application for Temporary Phone Connection Application for Modifications Application for Cancellation Entries This module is divided into four sub modules. They are Bill Entry Paid Bill Entry
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TeleBiz

Payment Bill Entry Changed Number Entry Enquiries This module has been divided into five sub modules. They are Bill Enquiry Paid Bill Enquiry Changed Number Enquiry Enquiry by Telephone number Application Enquiry Complaints. This module again is divided into three sub modules. They are Line Disturbance Phone Dead Incorrect Billing. FEATURES TO BE IMPLEMENTED

Session management Connection pooling

Normalized database Prevention of duplication login


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TeleBiz

Design patterns Three-tier architecture Maintainability Easy deployment with Ant script Exception handling

Client-side validations

TOOLS/TECHNOLOGIES TO BE USED
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Web Presentation: HTML, CSS Client side Scripting: JavaScript Programming Language: Java Web based Technologies: JNDI, Servlets, JSP Database Connectivity API: JDBC Build Tool: ANT Debug Tool: Log 4J Backend Database: Oracle/SQL Server/MY SQL/MS Access Operating System: Windows XP/2000/2003, LINUX, Solaris J2EE Web/Application Server: Tomcat/Web logic/Web sphere/JBoss/Glassfish IDEs: Eclipse with My Eclipse plugins/Net Beans/RAD Browser: IE/Mozilla

TeleBiz

HARDWARE REQUIREMENTS Pentium processor RAM Capacity Hard Disk Floppy disk CD-ROM Drive KEYBOARD ------------------------------------------128MB 20GB 1.44 MB 32 HZ 108 Standard 233 MHZ or above