R&S March 2011

March 2011 Number 440 4.00 www.bar.co.
uk
Russell Fewins prole Page 32

EuroUSA 36 Britannia at thirty 50 Waking up to self storage 51
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News
No: 440 March 2011 www.bar.co.uk
FROM WATFORD
This month:
Editors Column 6 Industry News 6-22 Speed camera lottery Distracted drivers Bournes supports Tumbleup4Life ECO-THAW trialled in Scotland Excellent driving from Abels Call for simpler tax laws UK housing market update Public sector procurement BAR News 24-30 Young Mover Prole: Emma Tennant New Member Prole: JT and Sons Young Mover Prole: Colin Craib Referendum result Product of the Month CMG News 32-33 Prole: Russell Fewins Scottish success for Harrow Green Overseas Group News 36-37 Prole: EuroUSA FMC tightens up Training News 38-42 A busy start to 2011 BARTS packing skills course 44-45 European News News Roundup Commission conrms unannounced inspections Letters 46 And another thing ... 47 Competition 47 Articles 48-55 NEST pension terms Britannia at thirty Richard Allen interview Moving in India Moving premises Industry developments Diary Dates 56 56 Feature Schedule 57 Memberships
he hot topic of recent weeks has, of course, been the referendum of BAR members on the subject of the introduction of recognised Standards as a requirement for membership. A full report on the outcome, which became known on 4 February is to be found on page 30 of this issue, and everyone will have their own view, I am sure, on that result. In a way, what is most impressive is that no less than 75% of the entire membership took an active part, which speaks very well both for the interest that our members take in the affairs of the Association, and in the democratic strength of the organisation. The Domestic Mover of the Year and Commercial Mover of the Year entries have all been considered, and a very impressive array they proved to be. It is very encouraging to see new names amongst the entrants, indicating that the real value of taking part, and with good fortune becoming a nalist and perhaps the winner of either competition, is being increasingly widely recognised. After careful scrutiny, nalists have been identied and onsite visits are in progress as we go to print. The winners will be announced at the Gala Dinner held at the 2011 Annual Conference at the Renaissance Hotel in Manchester on 14 May. Whilst on that particular topic, have you booked your place at the conference yet? There is a stimulating line up of speakers for the business sessions, the opportunity to meet and network with fellow members, and of course to enjoy the superb facilities of the hotel venue itself. Full details of how to secure your place are at:
On the cover: Russell Fewins - more than a moving company.
www.bar.co.uk/conference2011.aspx. Lobbying is hard work sometimes, whether it is taking part in consultations on the EC Consumer Rights Directive and the EC Alternative Dispute Resolution, or trying to get the VAT registration threshold brought down, and, in consultation with other trade associations, to achieve a fairer deal on the cost of fuel. It may seem at times that no one is listening, but small victories do count. BAR has been lobbying over the issue of nomenclature codes being required for household goods and personal effects brought into and taken out of the European Union. The sheer impracticability of having to list multiple contents, each with their own individual code, seemed to be obvious, but this had not apparently occurred to ofcialdom. So, after our lobbying MEPs on the matter, it was encouraging to learn a few weeks ago that the EC had listened to the concerns of the industry and acted accordingly to introduce a single nomenclature code. At the end of February, we were very pleased to welcome Paul Tidswell when he took up his duties as Quality Manager at QSS Ltd. Paul has long experience dealing with a variety of Standards. Although he will be out and about a great deal meeting members, Paul will be based in Watford for administrative purposes. In closing News from Watford for this month, we all here at Watford must thank the team at The Words Workshop for their sterling efforts over recent years in producing R&S for us. We wish Steve Jordan and his colleagues all the best for the future.
Contact Details: Editorial
Contribution on all aspects of the Removals & Storage industry are welcomed, together with photographs if appropriate. Please contact Andy or Louise at Analytica Communications Tel: 0208 458 5100 Email: rands-editorial@bar.co.uk
Removals & Storage is subscribed to by members of the British Association of Removers in the UK and Overseas. Subscriptions: Additional subscriptions are available from BAR at: Tangent House, 62 Exchange Road, Watford, Hertfordshire WD18 0TG. Tel: 01923 699 480 Fax: 01923 699 481 E-mail: info@bar.co.uk. Current annual subscription is 48.00 in the UK and 72.00 overseas. Disclaimer: Opinions expressed in Removals & Storage are not necessarily those of the British Association of Removers, or of its publisher. All rights reserved: No part of Removals & Storage may be scanned, reproduced, stored or transmitted in any form without the prior written permission of the publisher.
The British Association of Removers Tel: 01923 699 480 Fax: 01923 699 481 E-mail: info@bar.co.uk President: Reg Hackworthy Director General: Stephen Vickers Company Secretary: James Falkner Editor: Steve Jordan Assistant Editor: David Jordan News Editor: Nikki Gee Removals & Storage is designed on behalf of The British Association of Removers by: I Like. Tel: 01908 675854, Email: talk2ilike@btopenworld.com (To contact R&S, see details opposite.)
For all enquiries and bookings, please contact Steve Pearce at Rubicon Marketing Tel: 0117 330 8370 Email: rands-advertising@bar.co.uk Deadline: The booking deadline for all display advertisements is the 10th of the month preceding publication.
Contact Details: Advertising
Copy and advertising deadlines 2011

Article submission: 5th of the month preceding publication Booking of display adverts: 10th of the month preceding publication Booking of classied adverts: 10th of the month preceding publication Booking of trade adverts: 10th of the month preceding publication Artwork for adverts: 15th of the month preceding publication
March 2011 Removals & Storage
Industry News
THE
Editors
COLUMN
he months certainly do y. March already, the daffodils in bloom and the busy season for 2011 just around the corner. We all held our breath as last years bounce-back summer moved into a much more uncertain autumn but, according to many of the people I have spoken to, we need not have worried. The work seems to have held up over the winter for many companies and the prospects for 2011 look encouraging if not altogether rosy. I trust theres plenty in this issue of R&S to interest everyone. Congratulations to Britannia on achieving its 30th anniversary. I remember the early battles for supremacy with Pelican Van Lines, of which my company was a member, with fondness. In fact it was at one of those 1980s board meetings that I met my wife to be. A great deal to answer for, I feel. Thank you to those of you who agreed to the scrutiny of one of my interviews this month: Active Supply and Design, Russell Fewins and EuroUSA. Its always been one of the most pleasurable parts of my job to get around to visit companies, explore their origins, see how they do things now and how they have diversied. The stories are more, I hope, than simple company proles. Each one has a message for the reader; a few experiences and tips from which we can all learn. I thank all those who offered their words of wisdom for the benet of others. In many ways this is a sad moment for me as this is my last issue of R&S as its editor. The April issue will be produced elsewhere and I wish the new team my sincere good wishes; I hope that the R&S continues to prosper under their stewardship. I have been the custodian of this esteemed publication for around six years and it has been an honour to be among the handful of people who have fullled the role of editor during its 70+ year history. I would like to thank all those at BAR who have helped me (past and present) and, most importantly, all the members who have contributed articles and welcomed my prying eyes into their businesses. I must also thank my team here at The Words Workshop that has done most of the work and left me to accept most of the glory. After 37 years in the moving industry I have learned many things including, a simple fact: it is an industry that is easy to get into, but hard to leave. Its hard to leave because its a people business. Its an industry where commerce is important but never quite as important as friendships. Its an industry that holds inherently within it the assumption of trust, integrity and cooperation. Thats what makes it special. As the wheel of life spins, I look forward to seeing you all again. Steve Jordan
Masternaut rst to market with Android vehicle tracking app

Masternaut has released the worlds rst feature-rich vehicle tracking application for Android smartphones: its called Rapide.
Masternaut Android vehicle tracking app
Thinking inside the box

om Ryan of Ryans Removals of Solihull sent in this picture. The cherubs name is Lucy Coleman, daughter of Dr. and Dr. Coleman who Toms company moved during the summer of last year. The move was over three days and required a full export pack even though it was only for local delivery. The Colemans were delighted with the service provided by Ryans and included the picture with a Christmas Card.
Lucy Coleman
apide is a web-based service that allows users to keep track of company vehicles and eets on smartphones and tablet PCs from manufacturers such as HTC, Samsung, Motorola, LG, Sony Ericsson and soon Panasonic. The Android development follows the introduction of an Apple iPhone version of the app earlier this year. The Masternaut Rapide Android app offers the core functionalities of the live Masternaut service on a mobile device, which gives eet and service engineering managers a real-time link to important operational information whenever they are away from the ofce. The Android operating system is the worlds fastest growing smartphone platform. Around 200,000 Android devices are activated by Google each day. Therefore, we are pleased to be able to offer customers a free app that will allow them to access important Masternaut information on the go. This will be very useful for transport managers and mobile service engineers, said Johann Levy, Research and Development
Manager, Masternaut. Rapide makes real-time and historic vehicle information available to managers who use the information to monitor the exact movement of their entire eet, with instant updates tracked by global positioning satellites. The system can also locate and monitor individual vehicles as well as provide their movement histories. For the mobile engineer, it gives an instant view of their nearest colleagues, customer contacts and next job. This is an extremely fast and reactive app thanks to the Masternaut system. There is no need to download web pages and you only download the data you need, so it is very cost effective. It provides a live on-map view of vehicles and staff with satellite images. Like our earlier release of Rapide for the iPhone, this Android development will be an important tool for the future of eet and mobile worker management. We also offer a dedicated Rapide app for Blackberry smartphone users, said Johann Levy.
Removals & Storage March 2011
Industry News
Is it or isnt it? Whether a speed camera is actually working depends largely on where you are in the UK
Foreign trucks to be charged for using our roads
Survey reveals speed camera lottery

According to a recent article in The Telegraph motorists are facing a speed camera lottery with a drivers chances of being caught by a device varying from county to county.
survey by Which? magazine showed that in some parts of the country less than a quarter of xed cameras are switched on. In Staffordshire only 11% of cameras were operational. At the other end of the scale all 20 xed camera sites in West Mercia had working devices. Sussex and Cumbria had all their cameras switched on, while 96% of Lincolnshires and 94% of Avon and Somersets devices were also working. In one of its rst acts after taking ofce, the Coalition announced that it would provide no central government funding for new or replacement cameras. At the same time, spending cuts - which have formed part of the governments austerity package have seen some councils decide that they can no longer afford to contribute towards safety camera partnerships. Other forces only operating a small minority of cameras include Gloucestershire, Thames
Valley and Derbyshire with 12% switched on at any one time, and Surrey with 24%. Apart from West Mercia, only two other forces told Which? that more than three-quarters of their cameras were turned on. They were Nottinghamshire (78%) and Bedfordshire (77%). Five police forces Dorset, Hertfordshire, Merseyside, Norfolk and Suffolk refused to disclose the percentage of their cameras which were operational. The discrepancies did not concern Andrew Howard, the AAs head of road safety. Their main purpose is to provide a deterrent and the fact that they are not in every camera housing means this can be done at minimum cost both in terms of prosecutions and nancial burdens on the authorities. We know this has been happening. We have 43 police forces who have independence and what they decide to do about speed cameras is down to the chief constables policy.
oreign operators are to be charged up to 9 a day for using British roads according to new plans recently agreed by ministers. We are committed to a system of charging that ensures UK hauliers get a fairer deal, explained Roads Minister Mike Penning. He said that the amount charged to foreign drivers will be based on the size of the HGV and the amount of time spent in the country. Charging will help make our hauliers competitive by making foreign hauliers contribute towards the upkeep of UK roads, he added. For years UK operators have felt cheated by foreign companies that work in the UK but do not pay UK taxes or even buy their diesel here. We are thrilled, commented Kate Gibbs from the Road Haulage Association. Foreign hauliers using cheap fuel and not paying road tax pull the rug from under our feet. According to the Department for Transport, there are around 15,000 foreign lorries on British roads every day which would raise 50million if they paid 9 each.
ONeil Software celebrates 30 years
BAR 2011 conference bike ride

ed Recruit, Pickfords Moving & Storage and Fox Moving are cycling to the BAR conference in Manchester this year. The participants (including Darren Frostick, pictured) are going to be doing this gruelling event from London cycling over the two days 175 miles! This event is to raise money for the BAR benevolent fund, cancer charity Marie Curie and the NSPCC. Harrow Green and Pickfords Moving & Storage are donating buses for this event, it will be done on a relay type basis. If you wish to sponsor this event or even take part, contact Caroline Frostick at caroline@red recruit.com or Darren Frostick at Darren@ redrecruit.com.
or 30 years, ONeil Software has celebrated its 30th anniversary this year. Tim ONeil started the company in 1981 to provided records storage and management systems designed to increase record centre productivity and protability. Currently its software is installed in over 1,000 facilities in more than 75 countries from start-ups to multi-nationals.
Darren Frostick
Industry News
Reason Global partnership with Moving Services Group
Texting spells disaster if carried out while driving - no surprise there
Distracted drivers more likely to crash

Research by SmartDrive - a company that provides in-cab cameras in commercial vehicles - proves that drivers using mobile phones or other in-vehicle gadgets are more likely to be involved in a road trafc incident, either a full collision or a near miss.
he study by the in-cab video safety specialists also shows that eating, drinking or smoking while driving should be avoided so that drivers can concentrate fully on the road ahead. The study is based on SmartDrive Distracted Driver research and uses the worlds largest database of risky driving incidents. So far more than 34 million incidents have been recorded on in-vehicle video cameras by the SmartDrive Safety programme in the USA and UK. The research also analyses what the driver was doing prior to the event. This is possible by examining the video footage captured by the cameras 15 seconds before the event. The SmartDrive driver safety auditors ranked the most common distractions as: 1. Operating a hand-held device, for example, texting on a mobile phone or using a Satnav; 2. Eating, drinking, smoking; 3. Talking on a mobile phone. The research also showed that new drivers, who made up just 5% of the survey, accounted for 33% of all recorded distracted driving incidents. These new drivers were responsible for 57% of all mobile phone incidents and 47% of all operating hand-held device incidents captured on video. Our research shows that distracted drivers can be dangerous drivers the correlation is clear. The Department for Transport (DfT) Think! Road Safety campaign highlights that drivers reaction times are 30% worse when
using a hand-held mobile phone than for driving under the inuence of alcohol at the legal limit. All UK drivers know that it is illegal to use a hand-held mobile phone or similar device while driving. Our study supports the DfTs own ndings with clear video evidence, said Steve Cowper, Managing Director, SmartDrive Systems Limited In our study, text messaging and talking on a mobile phone are clearly present in the majority of observed distracted-driving incidents involving a collision or near-collision. By tackling these types of distracted-driving behaviours early on, and training drivers to correct them before a serious event occurs, our SmartDrive Safety programme is having an immediate, positive impact on road safety, added Steve Cowper. The research data is derived from the SmartDrive Safety programme, which uses in-vehicle recorders to capture video, audio and vehicle data during sudden stops, swerves, collisions and other events. Through detailed video analysis, SmartDrive is able to quantify distractions such as cell phone usage, text messaging, use of maps or navigation devices, eating/drinking/smoking, and other actions. Event data is categorised and scored according to more than 50 safety observations. The research compares drivers in their rst three weeks on the SmartDrive Safety programme with drivers who have beneted from more time in the programme.
eason Global has been named insurance broker of choice for Moving Services Group, the parent company of the UKs largest moving and storage company, Pickfords. The announcement follows a competitive tender, and is the culmination of a longstanding relationship between the two companies through associations such as BAR. We are honoured to be working with Moving Services Group as its broker of choice, commented Dave Raynor, Managing Director at Reason Global. This is a major customer win for Reason Global and reinforces what many of our other clients already say: that we provide excellent service, specialist industry knowledge and competitive premiums. Steve Harris, Group Insurance Manager for Moving Services Group, added: It was a logical choice to appoint Reason Global we need an insurance broker that understands the commercial considerations of our industry and Reason Global knows the removals business inside out. It met all our specications and demonstrated the experience we were looking for. And, having known Reason Global employees personally for almost 20 years, we know we can trust the company to deliver.
Chris Smallwood takes controlling share of Britannia Anchor Removals

n agreement has been reached with the former owners of Anchor Removals Ltd which gives complete control of the company to Chris Smallwood. Britannia Anchor Removals Ltd remains a small, family owned business, but more importantly can focus solely on improving the quality of service and growing the company. In a recent interview Chris explained that the new exibility and autonomy would allow him to grow the company and replace the eet to allow it to operate in a more environmentally sustainable way.
Chris Smallwood
Industry News
UniGroup Worldwide UTS supports Tumbleup4Life

A team from Bournes Removals in the UK will be supporting the Inspire2Live organisation in the challenge to conquer the Tumble in South Wales in its rst Tumbleup4Life cycling event on May 2, 2011.
s a worldwide network UniGroup Worldwide UTS is supporting the Inspire2Live organisation by promoting and supporting its events and encouraging teams from its 1,300 worldwide service centres to join the challenges and raise funds for this worthwhile cause. In the United Kingdom, Inspire2Live organises the Tumbleup4Life event for cyclists eager to join in the challenge up the Tumble that will be both symbolic and physically extremely demanding. Tumbleup4Life is a new initiative of the international organisation Inspire2Live that has been recently established. Inspire2Live has been created to expand the success of the Netherlands-based Alpe dHuez sporting events worldwide. The breathtaking success of the Alpe dHuzes cycling events on Alpe dHuez since 2006 has encouraged the organisers to join forces with athletes throughout the world, willing to ride in support of those who refuse
to surrender to illness. Inspire2Live hopes for an international sporting event in 2012 that will connect champions of life throughout 24 time zones. In the initiative Tumbleup4Life cyclists unite to gather funds in support of cancer recovery. They also seek to share their inspiration about living life to the fullest, even when that seems an uphill battle. The struggle to conquer the Tumble 15 times in a single day symbolises the sheer impossible task that cancer patients undertake every day to live life in spite of a disease. Individual participants cycle up to the top of the Iron Mountain up to fteen times each (or as much as possible); teams pool their efforts to total at least fteen runs. Tumbleup4Life promises to bring together athletes, support volunteers and sponsors in an irresistible cycling event. The participants in Alpe dHuez and Ven2-4Cancer have experienced the amazing synergy of working
together to achieve the impossible and to gather a huge sum of money. 100% of all contributions directly benet the struggle to overcome cancer, as Tumbleup4Life implements a strict zero cost policy. If you or your company would like to join or put together a team to participate in the event please complete an entry form and submit via the website. In addition the Bournes team would welcome any sponsorship and donations can be made directly via the Cancer Research UK website http://myprojects.cancerresearchuk. org/fundraising-pages/uts-bournes . More information on the cycling challenge can be found at https://sites.google.com/site/ tumblecyclingchallenge.
10 Removals & Storage March 2011
Industry News
Records Management: why you should offer it to your customers

According to Frank Hopping, Managing Director of Crown Records Management (UK and Ireland), outsourcing records management makes economic sense for companies. Here are some tips on how to sell the idea to your customers.
conomic downturns are typically a time when businesses take stock of their assets and reassess areas for cost reduction. One major area of expenditure for many businesses is ofce and storage space. Whilst some might expect the cost of space to fall signicantly during a recession, market information shows that despite the current economic uncertainty average monthly ofce rents in the UK remain signicant, often standing at well over 40 per square foot for prime ofce space in London. Given that the cost of ofce space remains high, the natural question many are asking is whether their business could simply use less space or use what they have more efciently. One such solution is outsourcing storage. Whereas a typical four-drawer ling cabinet might require 10 square feet of ofce space, by contrast outsourcing storage of the documents held could cost as little as 1.20 per month.
Companies can therefore achieve signicant reductions by utilising ofce space for essentials only and sending other records off site for storage. Money is never the only consideration when making strategic spending decisions though there are wider reasons to consider outsourcing storage, such as security and administrative compliance. Records management policies need to be rigorously endorsed and policed, ideally by a recognised professional, in order to protect companies against the nancial implications and reputational damage caused by data losses. Storing documents off site in a fully-protected and purpose-built facility also helps guard against the risks of crises such as ooding, re or IT failure. In such an event, an inability to get back up and running quickly can prove expensive. Therefore, by ensuring that crucial information is backed up and stored in a secure
location, companies can signicantly improve their chances of being able to return to normal operations as quickly as possible, thus avoiding lost custom and increased costs. Beyond storing hard copy documents, over the last decade the growth in electronic data has turned the concept of records management on its head. Businesses now face new threats, from hacking to computer hardware theft, so good records management is no longer the sole responsibility of records managers. Indeed, it is now vital that everyone within an organisation, from the CEO to frontline staff, is aware of the need to protect data and understands individual responsibilities in this respect. Effective records management procedures also protect companies against the legal consequences of information losses. Data breaches can lead to substantial nes, so an audit to ensure data is not retained for longer than needed is well worthwhile.
Frank Hopping is Managing Director of Crown Records Management (UK and Ireland) Ltd. Based in London, he has more than 17 years of experience in the records management industry.
March 2011 Removals & Storage 11
Industry News
ICM Gerson moves Saracen

s soon as Niall Mackay of ICM Gerson Ltd saw that Brendan Venter, Director of Rugby for Saracens, had decided to return to Cape Town, he immediately wrote to him at the clubs HQ and patiently waited for a reply. The reply didnt take long. Five days later Dr Venter rang Niall inviting ICM Gerson to quote for the move. To be honest, said Niall, I didnt hear him announce his name at rst and embarrassingly had to ask him to repeat it as the call came straight through on my direct line and I was really surprised that he had responded so quickly. Phil Knee of ICM Gerson carried out the survey three days later and Niall hand-delivered the quote the following day. Phil felt pretty condant about this one as he had got on very well with the Venters at the survey and they wanted a rm who would do the job properly for them and take everything off their hands, said Niall. Perhaps Saracens fantastic display in Paris in a snowstorm against Racing Metro helped as the move was booked just before Christmas with packing set for Monday 10 January. Brendan Venter was capped 17 times by South Africas Springboks: he was with London Irish from 2001 to 2009 as both a player and then coach, and took over as director of rugby at Saracens in 2009. He leaves the club in second place in the Aviva Premiership Rugby table, behind Leicester Tigers.
Dr Venter, anked by Jeremy Hawes, left, and Robbie Mann, right, of ICM Gerson
ECO-THAW could provide a viable alternative to gritting
Ice eliminator to keep trafc running next winter

A recent trial by Transport Scotland has demonstrated a new way to tackle dangerous conditions on the national road network with the implementation of ECO-THAW.
E
Celebrity move for Matthew James
ent-based Matthew James Removals & Storage recently moved Steven Way Hairdressers a business belonging to Gloria Hunnifords husband from New Bond Street, London into self storage in Beckenham. Apparently they constantly see Matthew James vehicles in Beckenham, Kent and were recommended so using the company seemed to make sense. Gloria Hunniford oversaw the move into storage and the crew said she was very happy and a lovely lady. On the comments it was noted Fantastic team, we will use you when we go to France - very professional.
Left to right: Jim Marmara, Dean Adamson and Dean Lawrence with Gloria Hunniford
CO-THAW is a natural liquid concentrate derived from agricultural processes which has been used on roads to reduce the impact of snow and ice in severe weather conditions, with positive results. ECO-THAW was trialled on roads in Aberdeenshire in January and is successfully used in countries that manage severe weather conditions every year. This is one of the rst times the product has been used in Scotland and initial results show how ECO-THAW can provide effective treatment of UK roads down to temperatures of -20C. ECO-THAW is environmentally friendly, non-toxic to vegetation and has been approved by the Scottish Environmental Protection Agency (SEPA). The product is designed to be used directly on road surfaces or can be added to salt for traditional application. Conventional mixtures of salt are ineffective at treating iced roads when temperatures plunge below -8C and this winter many parts of the UK experienced lows of -20C. When added directly to salt, the cost of deploying ECOTHAW is minimal compared to the expense of gridlock on the roads and the resulting effects on the economy. The trial of the product as a direct liquid in Aberdeenshire is part of a new Scottish government winter transport plan. Together with their operating company BEAR Scotland, Aberdeenshire Council and ECO-THAW
manufacturer, Innovative Global Products Limited, the national transport agency was delighted with the results of the trials. Transport Minister Keith Brown commented: Last December was the coldest for 100 years and although were currently experiencing more normal winter weather, we must prepare and improve our winter resilience. By carrying out innovative trials such as this, we can take the necessary steps to deal efciently with future severe winter weather events. Camillus Dunne, General Operations Director of Innovative Global Products Ltd. said, ECO-THAW comes into its own when we have periods of sustained cold temperatures, particularly when traditional methods and applications struggle to perform. It is vitally important that government bodies embrace alternatives to using salt alone in an effort to improve our response to severe weather conditions, improve road safety, keep the country moving and the economy functioning. ECO-THAW provides us with more ammunition in our ght against the elements. The versatility of ECO-THAW allows it to be spread using many different forms of applicator, to match existing methods and locations - be it trunk roads, local roads, cycleways, footways or car parks. Similarly it can be used to compliment more traditional and existing freezing point depressants (or de-icers) in falling temperatures without any additional cost or capital investment.

WINNER
DOMESTIC
MOVER OF THE YEAR
WINNER
COMMERCIAL
MOVER OF THE YEAR
2011-12
2011
BASIL FRY & COMPANY

FINALI ST
DOMESTIC
MOVER OF THE YEAR
2011-12
FINAL I S T
COMMERCIAL
MOVER OF THE YEAR
2011
Industry News
Left to right: Kevin Baker, Graham Ling, Tony Frior, Duncan Perry and Stephen Vickers
Pickfords helps MTV UK move home
Abels men honoured for excellent driving

Duncan Perry, Graham Ling, Kevin Baker and Tony Froir, four drivers from Abels Moving Services Ltd in Brandon Suffolk, have been honoured with the IRU Diplme dhonneur 2010 awarded by the International Road Transport Union.
ut of 1079 awards made worldwide by the IRU in 2010 the men from Abels were the only drivers from the UK to be honoured for their excellent driving. The awards were presented by BARs Director General and FEDEMAC Director Stephen Vickers at Abels premises in Brandon, Suffolk. FEDEMAC is an associate member of the IRU. Speaking after the presentation Stephen praised the men for their achievement saying it was remarkable that the only four drivers in the UK to receive the award were all from the same company. Abels Managing Director Phil Pertoldi echoed Stephens comments and added his congratulations to the drivers before presenting them with Abels own awards in recognition of their long service to the company. Speaking on behalf of the four drivers Kevin Baker said that they were all delighted to receive the IRU award and to be recognised for their long service to the company. With so much trafc on the road these days driving a large vehicle gets more difcult all the time, said Kevin. The training everyone will have to do to comply with CPC should help improve overall standards in the future, but in the end its every drivers responsibility to be professional and drive safely.
The IRU, through its national associations, represents the entire road transport industry worldwide. It speaks for the operators of coaches, taxis and trucks, from large transport eets to owner-drivers. By promoting the highest professional standards, the IRU improves the safety record and environmental performance of road transport companies and ensures the mobility of people and goods. This prestigious award honours long-serving, safe, loyal, upstanding drivers. To be considered for the award drivers must have performed to the satisfaction of current and previous employers by driving commercial vehicles professionally and safely over a career lasting at least 20 years. They must have performed their duties consistently over the last 15 years without causing any serious accident that resulted in an injury. They must also not have committed a serious trafc violation of trafc or broken any customs or administrative regulations in the last ve years. The diplomas are awarded to the most deserving drivers for their outstanding professionalism over the last 20 years. Their example encourages younger drivers to develop their skills and helps improve the public image of the commercial driving profession by continually improving its safety record.
ickfords recently teamed up with MTV Networks UK & Ireland (MTV UK) to promote the main channels brand new move from Sky Channel #350 to #126. To support a raft of other MTV initiatives introduced to promote the new move including a series of bespoke on-air and online promotions MTV UK wanted to introduce something instantly eye catching, that could easily inform a wider audience across the length and breadth of the UK. With this in mind, the channels in-house marketing team contacted Pickfords Moving and Storage to propose using its vehicles as mobile poster sites. With Pickfordss support, several four pallet vehicles were re-liveried on one side with MTV UKs message Pickfords, proudly moving MTV from Sky Channel 350 to 126. A vehicle was used on the day of the launch to promote the channel move around Camden (the home of MTV UK) with even more vehicles taking part in the campaign throughout the month. Photographs of the vehicle and information about the move will be promoted on MTV UKs social media platforms including its ofcial website mtv.co.uk (reaching an audience of 400,000 people) as well as its ofcial Facebook and Twitter pages. MTV viewers have been encouraged to tweet if they spot the Pickfords vehicles out and about resulting in a series of tweets already coming through thick and fast. Emma Roscoe, Head of Marketing at MTV UK said We are delighted to bring this idea to life with the excellent support of the team at Pickfords. What better way to indicate that the channel is moving than by taking the message on the open road literally! We hope that our audience is as excited about this news as we are and will continue to frequent our new home at 126. Pickfordss Managing Director Russell Start said, This was an unusual request, but we jumped at the opportunity to be part of this campaign and promote the association between two great brands.
On the open road - literally - Pickfords vehicle liveried with MTV UKs message
Industry News
Move One Afghanistan helps orphanage

Winters in Afghanistan can be extremely harsh and following a long-standing tradition of humanitarian work, Move One Afghanistan donated 330 blankets and bedsheets to the local Tahia Maskan Orphanage in Kabul.
Business owners want simpler tax laws

Some small business owners are so frustrated with the complexity of the UK tax system that they would pay more just to see it simplied, new research has found.
The FPBs survey suggests most business owners feel taxation is too complicated
Blankets and bedsheets being distributed at the orphanage
Cook 776, Taxitruck 1

t took Alistair Cook 776 runs to help England blast their way to winning The Ashes but only one for Maldon-based Taxitruck to take legendary Alistair Cook to his new home. Taxitruck recently carried out the removal of the English cricketing hero after storing his effects whilst he was in Australia making history. Taxitruck has been fortunate to move Alistair and his family many times in the past, dating back to when he was playing for a variety of youth teams, and once again were chosen for the task. After a short delay due to him being in Australia for obvious reasons, the company successfully delivered his effects to his new property. He kindly gave each of the crew members a signed copy of his autobiography and a signed bat to the removal foreman Phil Grifths, but only on the proviso that Taxitruck carried out his next removal.
Removal foreman Phil Grifths (left) with Alistair Cook
ell over half (57%) of business owners surveyed by the Forum of Private Business (FPB) said they would be willing to pay more tax in exchange for a simplied system providing the system led to greater rewards. Meanwhile, 50% said they would be prepared to pay more under a simplied system if that system cut down on tax avoidance among their competitors. Tax avoidance is typically carried out by bigger businesses with the resources to exploit geographic loopholes. And 45% of business owners on the Forums Tax and Budget member panel said they would tolerate a higher tax bill under a simplied system if it was accompanied by a general reduction in legislative red tape. The ndings come after the Coalition announced the creation of the Ofce for Tax Simplication last summer. The Ofce is a Treasury department which is currently working on tax simplication proposals ahead of the March budget. Forum Chief Executive Phil Orford said: The cost of complying with Britains hugely complex tax system is such that, if simplication and protability result, most businesses believe a little more tax would be a price worth paying. Clearly, if the government is serious about stimulating small business growth, streamlining tax administration must be a priority. He continued, In addition, small businesses are deeply concerned that the tax system favours large companies and is deeply unfair. Plans to clamp down on tax avoidance, for example, seem to fall short in several areas. How can the government continue to allow major retailers to set up shop in the Channel Islands to deliberately undercut small shops and internet businesses by exploiting a VAT loophole that clearly distorts competition and leads to tax abuse? Mr Orford added: Tax policy directly inuences
business behaviour. We desperately need reforms that incentivise small business growth by freeing up time and money to invest in future planning and expansion, rather than a system that impedes it, as the present one does. Other key ndings of the Tax and Budget panel included: Small business owners have strongly differing views concerning the purpose of the tax system. At 59%, many respondents felt that the priority of tax is simply to raise revenue to pay off the UKs national debt, however a signicant 33% said the tax system should prioritise the regulation of economic behaviour. Business owners also have very mixed views of the recent VAT increase. 48% of respondents felt that the VAT rise would create minimal problems for their business but 21% said it would have a signicant impact. Additionally, 9% believed it would give some competitors an unfair advantage and 6% considered the administrative burden associated with price adjustment in light of the increase to be a barrier. 78% of businesses felt that the tax system deters smaller rms from employing due to the complexity of payroll taxes and the repeated increases in National Insurance. A further 45% said the tax system hinders nancial planning and 41% said it impedes prompt payment. 57% said the tax system should be incentivised to allow businesses to employ more people. Panel members also said they want to see a reduction in unemployment and felt that the government should reward individuals who are prepared to work by increasing the number of workers taken out of the tax system, as well as taking measures which would encourage businesses to employ. Respondents also said they would like to see taxation rates for employees and the self-employed more closely aligned in any reform of the IR35.
Addressing the Needs of our Members...
Free Legal & Financial Advice Lines for BAR Members

The Credit Crunch, rising fuel prices, rising inflation, and more specifically the down turn in the housing market and reductions in new mortgages and re-mortgages, are impacting us all.
As an Association we aim to support member companies in every way possible. To that end we have set up two free advice lines using partners with whom BAR have long established business relationships. One is an expansion of an existing service, the other being a brand new service.
The advice lines will be available to Directors/Partners/Owners of member companies and will work as follows: Please give your BAR membership number, company name and your contact details. Briefly describe your issue/question to the advice line operator. Your call will be logged and checked by a partner to ensure proper follow up has taken place. The call will be passed through to the most suitable contact person. If you use the email facility, please provide the same information as above so that the email can be correctly dealt with. If it is possible to resolve the matter over the phone within a reasonable time then the advice will be free. If the specialist thinks that the matter needs a face-to-face meeting then this will be suggested. This meeting can be at your premises, the advisers offices or a neutral convenient location. This meeting will also be free. Should the matter be complex requiring significant time, resource or research then the adviser will provide a full written proposal and quotation. This proposal will be at a discounted rate. No charges will be made until such proposal is received and agreed. You should note that this service is an additional and exclusive free service to members who, in the current economic climate, may need immediate independent financial or legal advice. More complex matters may be chargeable by our partners in this venture, but no charges will be made until all costs and services have been clarified and agreed by all parties. To help us to monitor these services please send any comments, queries, suggestions to: membersupport@bar.co.uk
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Financial Support Advice Line Tel: 0207 630 6665

email: BAR@wellersaccountants.co.uk www.wellersaccountants.co.uk
For legal advice see reverse
Advice Lines
MEMBERSHIP INITIATIVE
Advice lines will be available from 9:00 a.m. to 5:00 p.m. Monday Friday (excluding public holidays)
Financial Support Advice Line
0207 630 6665 email: BAR@wellersaccountants.co.uk

Main contacts will be:
Kathleen Parker Partner: With Wellers for eighteen years and specialises in providing strategic advice to her SME clients. Her work includes business reviews, tax planning and delivering advice for sustainable growth. Norma Stewart Partner: Has a broad range of commercial experience and works with her clients as an integral part of their business, helping them handle compliance issues as well as identifying fresh opportunities for growth. Michael Webb Manager: Michael knows the value of long lasting client relationships; has the technical ability and expertise to respond rapidly to changes in legislation and provide relevant and timely advice to his clients. Timir Palit Tax Manager: With more than thirty years experience covering a wide range of corporate and personal tax issues, he has the skills to provide practical expertise and tailored solutions for his clients.
Legal Support Advice Line
01254 828300 email: linda@backhouses.co.uk

Main contacts will be:
James Backhouse - Director: Regulatory and compliance matters and advice on O licence issues. Stephen Meyerhoff Solicitor: Provides employment law advice as well as commercial advice on contractual disputes including advising on terms of trading.
Jonathan Backhouse Director: Company and commercial matters, including restructuring and business organisation.
Barry Prior Consultant: Specialises in goods in transit and liens.
Please tear off and keep this card
Legal Support Advice Line Tel: 01254 828300

email: linda@backhouses.co.uk www.backhousejones.co.uk
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Industry News
Keep proper books or risk a ne

The Forum of Private Business (FPB) is warning small rms to keep proper nancial records or face nes in excess of 3,000.
HMRC will clamp down on struggling rms - rather than providing more help - in mid-2011
espite recently promising a light touch approach to mistakes made in the process of implementing the 2.5% VAT rise, HMRC is planning to clamp down on rms for what it calls signicant record keeping failures, as well as probing likely unpaid taxes. Firms are expected to keep records going back at least six years. Information including invoices, bank statements, receipts and cheque stubs will have to be supported by up to date accounts books and detailed analysis. The Forums Accountancy Adviser, Matt Holmes, who is the Managing Director of Liquid Accounts Ltd, warned rms to be prepared. HMRC is planning to clamp down on small businesses tax payments and record keeping from the middle of 2011, he said. But it is important that rms act now to get their houses in order for many this will represent a lengthy administrative headache. Obviously entrepreneurs will want to make sure they are not caught out and hit in the pocket at a time they can least afford it, but the key is to focus on creating business intelligence that you can use to your benet, rather than just keeping records for the tax man because you have to. Mr Holmes three top tips to business owners for better book-keeping and avoiding a hefty ne are: 1 Seek advice if you are struggling for time or dont have the expertise make use of freelance
bookkeepers or virtual assistants. There will be a cost involved but you will be buying peace of mind and precious time to concentrate on making money for your business. 2 Embrace mobile technologies there are smart phones and numerous apps to enable you to keep on top of your nances, including one that allows you to photograph and record expense receipts. 3 Consider new, cost-effective online accounting packages that allow you to store and analyse much more information compared to older desktop programmes and manual ling systems. Mr Holmes added: HMRCs decision to clamp down on struggling rms rather than provide further support to help them is unfortunate but it is a fact that small businesses are much more likely to succeed by keeping good accounting records. It allows them to keep on top of their cash ow and plan ahead. Most online accounting packages will let your accountant and bookkeeper access accounts remotely, which gives you the choice of doing as much or as little of your own accounting as youre comfortable with or can afford. It also means that they can be on hand to help you solve problems or rectify mistakes and to give you advice throughout the year and not just at your year end. And doing things this way might also save you money on your accounting bills as there will be less for your accountant to do at key times.
UK HOUSING MARKET UPDATE

To keep BAR members informed of the changing conditions reduce the imbalance between demand and supply and in the housing market the R&S will be compiling a monthly support house prices. update of the most important facts and gures taken Slight rise in housing market from the Halifax House Price Index. activity in 2010 The number of home sales in the UK increased by 4% January 2011 from 846,000 in 2009 to 884,000 in 2010, according to Average House Price for January the latest HMRC gures. Despite this modest 162,435 - up 0.8% on the previous month - down improvement, sales remain very low historically and are 2.4% on last year; down 0.7% on the previous quarter. just over half the annual levels of 1.6-1.7 million in 2006 and 2007. Prices in the three months to January were 0.7% lower than Latest mortgage approval gures in the preceding three months affected by the weather This continues the slight decline on this measure since Bank of England industry-wide gures showed a 10% last spring. The pace at which prices are falling, however, decline in the number of mortgages approved to nance remains markedly lower than during the second half of house purchase a leading indicator of completed house 2008 when quarterly declines of 5-6% were recorded. sales between November and December on a seasonally adjusted basis. These gures, however, are difcult to Prices in January were 2.4% lower interpret due to the unusually severe weather in December, On an annual basis, prices in January were 2.4% lower which is likely to have reduced the level of approvals in as measured by the average for the latest three months that month. Similarly, the 28% fall compared with against the same period a year earlier. December 2009 is signicantly affected by the ending of the stamp duty holiday on properties between Fewer properties coming onto 125,000 and 175,000 at the end of 2009, which the market for sale boosted the number of approvals during the last few The latest RICS survey, for example, reported a decline in new seller instructions for the third successive month months of that year. in December. A continuation of this trend would help to
(Statistics taken from the Halifax House Price Index January 2010)
Early bird breakfast deal at the CV Show

Register online for the Commercial Vehicle Show or the Workshop 2011 Fast Track ticket deal and youll also get an Early Bird breakfast voucher worth 2 at participating restaurants in the NEC. This means youll beat the queues at the gates, and can enjoy breakfast while you put the nishing touches to your plans for a day at the two adjacent shows, said Show organiser Bob Sockl. Go to either of the two show websites, www.cvshow. com or www.workshopshow.co.uk and follow the link. The 30 March issue of Commercial Motor and 4 Aprils Motor Transport will carry the Show Guide. This will list the 250 exhibitors, their exhibits and stand numbers. The CV Show runs from 12-14 April at the NEC, Birmingham.
The Commercial Vehicle Show
Industry News
Public sector procurement a new approach

The government has set out the need for greater transparency across its operations to enable the public to hold public bodies and politicians to account. This includes commitments relating to public expenditure, intended to help achieve better value for money.
he transparency agenda as a whole is being overseen by the Public Sector Transparency Board, which has been established in the Cabinet Ofce, whose role will include providing support to departments as they deliver the governments transparency commitments. As part of the transparency agenda, the government has made the following commitments with regard to procurement and contracting: All new central government ICT contracts to be published online from July 2010; All new central government tender documents for contracts over 10,000 to be published on a single website from September 2010, with this information to be made available to the public free of charge; All new central government contracts to be published in full from January 2011. These requirements apply to all central government departments including their agencies, all non-departmental public bodies, NHS bodies and trading funds. Departments are responsible for meeting these requirements. Separate requirements are in place for the wider public sector such as local authorities. Practical instructions and supporting resources The Cabinet Ofces Efciency and Reform Group (ERG OGC) has produced a range of practical instructions and supporting resources to assist departments in meeting these requirements as part of a consistent approach: Publication of tender documents; Publication of all contracts including ICT; Suppliers - frequently asked questions. Departmental publication arrangements - using Contracts Finder Contracts Finder was launched to the public in
early January 2011 and is the governments single platform for providing access to public sector procurement related information and documentation free of charge. From 1 January, 2011 all tender documents and contracts (including ICT) over 10,000 awarded from 1 January, 2011 must be published on Contracts Finder. Departments can also use Contracts Finder to publish all other new (including ICT) contracts awarded between 1 September, 2010 and 1 January, 2011 to align with the publication of tender documents from September 2010. Using Contracts Finder, departments will be required to show which new contracts have been awarded to SMEs from 1 January, 2011. New, live contracting opportunities will also be made available via Contracts Finder from 31 March, 2011. Tender documents that were published on the interim publication website www.businesslink .gov.uk/transparency/procurement will be automatically migrated to Contracts Finder. This interim site will be decommissioned once Contracts Finder is launched to the public. Contracts Finder resources To get started with using Contracts Finder, departments have to become established as recognised buying organisations within the system. If your organisation is not yet set up on Contracts Finder, a form must be completed and submitted to businesslink. This forms part of the necessary process to identify an individual (or set of individuals) within departments who control their organisations publishing rights within the Contracts Finder system. To help with familiarisation of the Contracts Finder system, the Cabinet Ofce has developed a simple presentation to show how the system works
along with a set of frequently asked questions. Monitoring departmental progress Departments are required to complete and return the exception reporting template at the end of each calendar month to the Transparency in Procurement and Contracting team.
Information courtesy of Graham Puddephatt, Yorkshire Area Secretary
For more information about the Transparency in Procurement and Contracting agenda or the resources provided contact the Transparency in Procurement and Contracting team via Transparency@cabinetofce.gsi.gov.uk or visit www.ogc. gov.uk/policy_and_standards_ framework_transparency.asp.
The suspense is over. Our Bristol depot now open
www.pluscrates.com tel: 0208 900 0321

Depot Locations at: London, Birmingham, BRISTOL, Manchester and Livingston
The BAR Services guide to upping sticks: 12
BAR Services members co-operative.
(Keeping a lid on prices is just one of its benets)
s a co-operative, BAR Services exists for one reason-that is to meet the needs of the BAR members. BAR Services combines the members extensive industry knowledge with its own bulk purchasing power to produce a company that can provide lower prices on good quality products. This is just one of the benets provided by BAR Services, for more details please call on 01342 870087
BAR News
Young mover prole
Emma Tennant
Emma Tennant of Movecorp has had a variety of jobs in elds ranging from nursing to tourism. Here we nd out what has led Emma to the removals industry and her thoughts on the Young Movers group.
is any more difcult for outsiders to join the removals industry than it is in any other industry, she said. I have found most people to be very friendly initially and, as I have attended more and more BAR meetings over the last 18 months, those relationships have grown and are now stronger than ever. That is the case with most industries building relationships is key. Emma does not consider the industry to be old fashioned, instead she likes to think of it as traditional. I think removals companies all operate in different ways, but a nice side to the industry is the family and traditional values that I have seen on many occasions. But this doesnt mean that the industry is stuck in its ways and afraid to modernise. Certainly Movecorp offers all of its employees a vibrant and challenging environment that is always changing. Since joining the company three years ago Emma has been trained to carry out surveys for domestic and international moves. She said, From a sales point of view the majority of Movecorps removals are overseas. I get to meet and talk to lots of very interesting people. The crews work very hard but get the added bonus of travelling all across Europe. It is not a case of all work and no play however. Emma acts as the Social Secretary for the Young Movers Group assisting Loren Webster with event organising. All of the events have gone really well. The business sessions are great and they are always followed by a fun aspect and a small amount of alcohol! I really enjoyed the go-karting in Birmingham and our get together at the BAR conference in Bristol. Loren did a great job of keeping us all in line at the crazy golf evening! Emma believes that the Young Movers Group succeeds in its aim of bringing together the people who are the future of the removals industry. I have made lots of great contacts from different areas of the country and industry. It gives us a great chance to learn from each other. We also get to meet more experienced BAR members who have some great advice to give and stories to tell. So what are Emmas hopes for her future within the industry? I am going on maternity leave in May but I will be looking forward to getting back to work and the removals industry. I am keen to further myself within Movecorp and develop the relationships I have built up so far. And, with this sort of ambition within the younger generation of movers, the industry looks set to prosper and grow in the years to come.
mmas rst role within the industry was providing relocation services for the new homes industry. She said, My work involved putting together moving packages for the national home builders that offer incentives for people to buy their property. While her introduction to the industry through this position did not involve any family connections, Emma now works alongside her brother at Movecorp as a Company Surveyor. Having the experience of working within the industry both as an outsider in her initial position, and now alongside family, Emma can shed an objective point of view on the opportunities for outsiders joining the industry. I dont think it
BAR survey results
AR recently conducted a survey of the BAR membership relating to staff and vehicles. The data was to be collected to help the Association be much more robust in its lobbying by being able to quote actual employment gures, the recent affect on employment and, for discussions on VAT, fuel charges, etc. the number of vehicles. This gives scale to BARs inuence and helps it decide which partnerships to form or where it is large enough to go it alone.
Comments
It may not show it, but I would think that the number of vans per location is constant, but they are all 2 years older, and eventually the numbers will fall as people realise that something is at end of its life, and they havent the cash or the necessity to replace it. Robert Bartup of GB Liners Change on 2010 -0.23% 0.12% -4.33% Change on 2009 -0.27% -4.57% -8.80% What a pathetic response from the members, 14.10%. If 80% had responded then I believe the results would have been very different! Get your nger out members or this type of survey is a pointless waste of everybodys time. Thanks for trying BAR. James Grifn of Yeates Change on 2009 -0.04% -4.68% -4.67%
Jan 2011 Average vehicles per location Total extrapolated vehicles in membership Average operative staff per location Total extrapolated operative staff in membership Average admin staff per location Total extrapolated admin staff in membership 6.52 4189 8.91 5731 5.42 3487
Jan 2010 6.53 4199 8.9 5742 5.67 3644
Jan 2009 6.53 4201 9.34 6005 5.95 3823
65 members submitted returns (14.10% of membership). 161 locations (25.04% of membership locations). Figures do not include casual staff. 24 Removals & Storage March 2011
BAR Annual Golf Challenge 2011
The BAR Annual Golf Challenge is back!

In Association with:
REGIONAL EVENTS
Marriott Worsley Park Country Club, Manchester
Thursday 12 May 2011 First Tee-off: Mid Morning Last day of booking: 02 May 2011 ONLY 36 places available
All BAR members are invited to take part in the BAR Golf Challenge 2011 sponsored by Basil Fry & Company. The qualifying events will be played at two UK prestigious golf courses - Worsley Club. In addition the winning Conference attendee at the Worsley Park regional event will receive an extra competition prize! The top eight members from each region will go through to compete for the Basil Fry Trophy at Now in the fourth year of the competition, the Association Challenge - currently held by BAR. Places are strictly limited! So dont miss out on
Thursday 26 May 2011 First Tee-off: Mid Morning Last day of booking: 16 May 2011 ONLY 24 places available
....................................................................... THE FINALS

Portal Golf & Country Club, Cheshire
Thursday 15 September 2011 Lunch and presentation dinner included Last date for bookings: 01 September 2011 (subject to availability) Web: www.macdonaldhotels.co.uk/theportal/golf
Tea, coffee and snacks are included at both regional Park (directly with hotel, quoting BAR Golf Day).
For further details, please email: commercial@bar.co.uk For full Terms & Conditions and to book online, please visit: www.bar.co.uk/golf2011.aspx
Entry Fees
Each Regional Event 50.00 (+vat) per person. The Finals at Portal 95.00 (+vat) per person.
Individual Competitions
Nearest the Pin Longest Drive
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...........................................
There will be a charity collection for the RBA at each event.
BAR News
Left: Timon Thorncroft, Managing Director and Jenny Thorncroft, Company Secretary, beneath some company advertising at Crystal Palace Football Club; Two pictures below: Liam Thorncroft , Director
New member prole JT & Sons Relocations
JT & Sons Relocations Ltd, from Staplecross in East Sussex is a new BAR member having been accepted into membership just recently. Timon Thorncroft, the companys managing director, sent information to R&S to introduce his company to the membership at large.
T & Sons Relocations Ltd was formed on 15 December, 2008. It was formed out of necessity, one of the directors had just been made redundant and the others were facing the same fate. The only capital investment came from one of the directors credit cards. Despite these humble beginnings the company turned over 750,000 in its rst year, from a standing start. During the 2009 year all of the ofce staff received certication in Managing Safely, a course approved and validated by the Institution of Occupational Safety and Health, as well as successfully undertaking a course in Emergency First Aid. All the companys removals staff successfully undertook courses in Emergency First Aid, Manual Handling, Working at Heights and Undertaking Risk Assessments. In 2010 the company was awarded BS 8522 (commercial moving services quality Standard). Last year the ofce staff also undertook a course in Project Management and all were awarded certication as PRINCE2 Registered practitioners. Joining BAR Timon said that as a new player on the block the company wanted to join a trade organisation and undertook a detailed review of those available. BAR was chosen because: It was apparent that the traditions, values and membership criteria for BAR was far more in tune with our own company ethos, he explained. We also liked the fact that audits would be carried out by independent auditors, which was felt would be a benet to ourselves, as we all believe that we are doing things right, but sometimes need an outsiders view to ensure
that our own perception meets and hopefully exceeds those of our peers and our industry standards. We passed our rst audit with no non-conformities just over a year after we had formed and the credit for this goes to all of our staff who always strive to exceed expectations. Perceived benets of membership We feel that being a member will give us the following benets: 1 Membership in itself is a benet providing the kudos of being in a publicly recognised trade association; 2 The Code of Practice equals a level playing eld for all members; 3 Recognition by the Ofce of Fair Trading: whilst not everyone has heard of BAR everyone knows who the OFT is and its role in society as a whole; 4 Access to ones peers through Area meetings; 5 Increasing our company prole, throughout the industry; 6 Better chances of meeting PQQ tendering criteria; 7 Possible lower insurance premiums; 8 Recognition of our staffs efforts to meet criteria; 9 General Business support through BAR via communication and lobbying on behalf of our industry; 10 Customer assurances via membership. Timon said that in its short history his company has moved university libraries, hospitals, bluechip companies and government departments. But he is particularly proud of the fact that, as a company with no vehicles, he was able to undertake a 2000-personnel move in his rst three months in business.
Above and below: Steven Brill, Foreman/Fitter
BAR News
Your Association Needs YOU!

BAR new Industry survey... TAKE PART & WIN A TOP PRIZE
The BAR industry survey plays an important role in promoting BAR. The statistics are also used to represent the industry and analyse current market trends. BAR is offering a brand new incentive scheme rewarding Members who participate in all 12 surveys. Those Members will automatically be entered into a prize draw to win one of three fantastic prizes. In addition, a 100 monthly cash prize will also be drawn and awarded to a Member company who completes the individual survey for that month. Draws will take place by the 15th of each month and the winners company name published in R&S. To participate, look out for the first email in May which will contain a link to the online survey. These surveys will run monthly to cover the trading periods from April 2011 to March 2012.
1st Prize - BAR basic annual Membership subscription for one location 2nd Prize - 1 x Full delegate package for
the BAR Conference 2012
3rd Prize- an Apple iPad or equivalent

(To qualify for these prizes, all 12 surveys must be completed)
Monthly Cash Draw - 100

(May 2011 to April 2012)
For full Terms & Conditions visit: www.bar.co.uk/stats2011.aspx

For more information call 01923 699 483 or email: commercial@bar.co.uk

BAR News
Young mover prole
Colin Craib
Colin Craib had his rst experience of the removals industry aged just 15 after he completed two weeks work experience with Luxfords of Weybridge. Now, 12 years on, Colin is still in the removals industry and still progressing his career within Luxfords.
left school in February 2000 with no qualications, no job and really no idea what I wanted to do. Colin explained. By chance I bumped into the operations manager of Luxfords who I had worked alongside during my work experience. I explained my situation and he offered me some work. And so his career at Luxfords began with Colin starting as a yard boy, cleaning vans, splitting down boxes, sweeping the yard and helping out on removals when needed. Now, 11 years later and after lots of hard work, Colin is now Luxfords operations manager. Having left school with no qualications and, Colin admits, heading down the wrong road, he has gone on to re-sit exams that he missed out on at school, get his drivers licenses for cars, lorries and fork lift trucks, complete both the F.C.R.M and Surveyor courses, pass many packing courses as well as complete management courses outside of the removals industry. Colin said, Thanks to the support from Luxfords and getting involved with things like the Young Movers group, it has shown me that I can still have a good career, rather than just a 9-5 job not really going anywhere. Thats something I could never have dreamt of when I rst left school. Having joined the company at the age of 16 Colin has grown up at Luxfords and despite not joining the industry through family links he said that those at Luxfords have become like a second family. Luxfords still has that family feel to it and it tends to promote from within. As a result many of the staff have been there for years with the longest serving employee having been there for over 35 years. A credit to the company as a whole and something which Colin believes does not happen at every removals company. He continued, Not every removals company is forward thinking in terms of bringing its younger members of staff through the ranks or getting them involved with the business outside of its own company. Once companies do get their staff involved in external groups like Young Movers or attending conferences, everyone is very friendly and helpful. As with most members of the Young Movers Group, Colin highly recommends it and believes it to be the perfect platform for the younger
Yorkshire Area annual dinner

he Yorkshire Area is pleased to announce its annual dinner for 2011 will be returning to the Ambassador Hotel, Scarborough on Saturday 26 November with special rates available for both Friday and Saturday. With stunning views across Scarboroughs South Bay and the towns harbour and castle, this Victorian hotel offers recently refurbished accommodation and great leisure facilities, including a 40ft indoor heated swimming pool. Looking out to sea from a prime position on the beautiful seafront esplanade, the hotels elevated cliff top location means it commands wonderful sea views. Situated above the beach and the Scarborough Spa Complex conference and entertainment centre, the hotel has a superb location from which to explore the historic charm and splendour of Scarborough and the North Yorkshire coast. Dinner will be served in the recently refurbished Bronte Suite, which has the capacity for 120 people, followed by dancing to a DJ. The Ambassador has recently been refurbishing its rooms and there are sea view rooms available on a rst come rst served basis; last year was booked very quickly. Special rates have been negotiated for BAR based on two people sharing on a dinner, bed and breakfast basis; children are welcome and the hotel will quote a small fee to cover food.
Non-sea view two-night stay : 90 per night or Saturday only is 100 per night. Sea view Double two-night stay: 110 per night or Saturday only is 120 per night. Double Premier two-night stay: 120 per night or Saturday only is 130 per night. Premier Deluxe two-night stay: 130 per night or Saturday only is 140 per night. A deposit of 30 per room is required, also please conrm to Graham Puddephatt, Yorkshire Area Secretary when you have made a booking grahamp@reason-global.com. Bookings can be made by contacting: Hayley Roy, Sales Executive The Ambassador Hotel, Centre of the Esplanade, Scarborough, North Yorkshire YO11 2AY. Teleophone: 01723 36284, fax: 01723 366166, e-mail: hayley@ambassadorhotelscarborough.co.uk, or visit: www.ambassadorhotelscarborough.co.uk.
generation to get more involved in the industry. It gives us a chance to meet other people in similar jobs, share experiences and learn together. I think being part of something like this has given me more condence. He was also given the chance to go to last years conference on the special Young Movers package. It was great meeting up with other Young Movers and so many of the people Id read about in R&S and actually putting names to faces.
Its good to know I can ring these people up and that they will do their best to help us and vice versa.
Colin Craib
And that denes the whole point of the Young Movers Group. It is a way to build relationships with others within the industry. Its good to know I can ring these people up and that they will do their best to help us and vice versa. Colin is a rm believer that the industry as a whole is progressing year-on-year. In the ten years he has been in the industry he has noticed vast improvements in the packaging used. Things like TV bags, piano covers, door frame protectors and plastic oor coverings are just a few things I could mention that have been introduced to make the industry more professional. Warehouses and forklifts have also been improved. Our fork trucks being purpose built to lift containers ve high. Despite this progression and use of more professional methods, Colin has noticed that the industry seems to be somewhat under-rated. Its a shame because people in this industry do care about delivering a high level of service and Id like to see more people appreciate the skill and devotion which people have for it. Hopefully, with time and the addition of more young movers like Colin, this is a misconception that can be changed.
The Professional Advisers Panel is a brand new initiative specifically designed to offer members extended support across every aspect of their business. This is a development of our highly successful Insurance Broker Panel scheme whereby BAR members receive unlimited support, guidance and advice from qualified specialist co
specialist companies within the UK. We are constantly looking at ways to support our members businesses; therefore, if this initiative proves to be a success, we will develop the Professional Advisers Panel even further into other relevant areas such as Health & Safety and Environmental services.
For any independent insurance, financial or legal advice, please contact a BAR Professional Adviser partner.
Insurance
Basil Fry & Co Ltd Reason Global Insurance
Tel: 01372 385 985 Email: broking@basilfry.co.uk Website: www.basilfry.co.uk
Tel: 01273 739961 Email: info@reason-global.com Website: www.reason-global.com
Financial
Wellers
Legal
Backhouse Jones Solicitors
Tel: 0207 630 6665 Email: BAR@wellersaccountants.co.uk Website: www.wellersaccountants.co.uk
Tel: 01254 828 300 Email: enquiries@backhouses.co.uk Website: www.backhousejones.co.uk
in association with
BAR News
BAR Services word search

This month, instead of writing an informative article, BAR Services would like to test your knowledge on all of its packaging products. Lets see if you have been paying attention. Good luck! Solution on page 65. T O N Y A L L E N G I E S I N O F T A A N B S S F B T C O T Y T A T F O N B C O N T A I N E R S F B G K D I J U B O H Q G H S X G R A I B O A R D R A D E O I A O N K S A L Y I V Y U K C E K S M B T E R E O C K N R I N T R G R T S U R I P U Y R O E T U G A U G E S H X T I F C T S H G L J O H R N E B O I S R L U N T G T Y A U D F O U I T A I R L E X F O S E E T B O R D G S T A T T A F I Z S R O D I C P S L O E T Y O S
3 A corrugated product used to protect and wrap up awkward items i.e. guitars; 4 The three letter word we use for our economy dolly trucks; the abbr. for an institution where a degree is gained; 5 An alternative phrase used by the industry for our foam oor protectors; 6 A previous BAR Services General Manager; 7 125K/125T BC and 150M/150T BC, for example (for those of you who have been paying attention to our articles on corrugated board this should be easy!); 8 The ideal product to strap and secure heavy items in transit; in between ducks feet?; 9 This word denotes the thickness and strength of polythene products; 10 How many years BAR Services has been supplying BAR members; 11 The term occasionally used for mottled, white corrugated board; an amorous mollusc?; 12 The type of tyres found on an Expresso truck; 13 Commonly known as a linen carton ... The pack ? is part of the BAR Services modular range; 14 The industry term for brown tape; to polish or shine metal; 15 A 3 letter abbr. the BAR secured this bodys approval in 2008; 16 Large wooden items used to contain, store and transport goods; 17 BAR Services made this payment back to its members at the end of 2010; 18 A handy, protective product for members with storage facilities; 19 A higher grade of tape that can be torn by hand; a trendy term for 45s, LPs and 12 records.
Standards-based membership referendum result

rom 24 January to the 4 February BAR members were invited to take part in an online referendum to decide whether they were in favour of BAR membership being Standards-based. The question members were asked to answer was: Do you agree with BAR becoming a recognised Standards Based Membership organisation (Standards being dened as a recognised Quality Standard externally assessed based on the businesses core activities)? When the referendum closed at noon on 4 February 345 members had voted (75% of the total membership). There were 94 votes in favour and 254 votes against. Further to the outcome of the referendum, it is clear that the majority of the membership of BAR is not in favour of adopting an approved quality standard as a pre-requisite for membership of the Association. Therefore implementation of the policy, previously circulated by the Board of Directors, will not now take place. This is a clear and unambiguous withdrawal of the policy of moving towards an approved quality Standard membership as a pre-requisite for new and ongoing BAR membership. The Board will, at its next meeting on 6 April, consider any feedback from the Council meetings held in February and other direct feedback made to Directors, and will discuss and determine any impact that feedback has. The Board also wish to thank all those members that took part in this Referendum.
G M C
H M
M N
A W
W E
G M A
D N
M U M
S M
1 Abbr. for the graphs used to track drivers hours; a traditional Mexican dish; 2 The form used for printing on cartons; an electronic record player, tape recorder, etc.;
Product of the Month

Picture Cartons
Good news! After numerous requests from members, BAR Services is pleased to announce the addition of picture cartons to its packaging range. For many years, the mirrorpack has proved to be a successful product that could accommodate mirrors and pictures of varying sizes. The current pack consists of two sleeves that can be tted around the mirror/picture and secured with packing tape. choosing them over the existing packs. Firstly, with the carton needing a smaller amount of tape to secure it, the look is more aesthetically pleasing and therefore more professional. Secondly, for the same reason the picture carton can be attened and reused so they are cost effective and more environmentally friendly. The cartons can also hold and protect up to three mirrors/pictures (depending on the size) and with the correct cushioning, So what is the benet of the new picture carton? Members offer greater protection. That said, BAR Services believes who currently use these cartons give several reasons for there is still a place for the trusty mirrorpack and feel whether members choose to use the pack or the carton is simply a matter of preference. These cartons will not be held in stock but will be available on request and further details can be obtained by calling the BAR Services sales ofce on 01342 870087 or e-mailing sales@barservices.co.uk.
BAR Services Ltd, Moor Hall, Sandhawes Hill, East Grinstead, Sussex RH19 3HQ Tel: 01342 870087 Fax: 01342 870072 E-mail: sales@barservices.co.uk
CMG News
BS 8522
MOVING AND MORE

When is a moving company not a moving company? Answer when its much more. Although Russell Fewins in Dartford sure enough started life in the moving business, time has done its work on the company allowing it to diversify to become almost unrecognisable from its humble beginnings. By Steve Jordan
A prole of Russell Fewins
Left to right: Charlie Russell, Paul Fewins, Mike Puszyk and Richard OSullivan
t was back in 1998 that Charlie Russell and Paul Fewins left their jobs as foremen for their moving company employer and set up shop for themselves. They explained that when they were with their old company they felt they were missing out on opportunities. The amount of time we were telling clients no didnt make any sense, they explained. Can you dispose of this waste? Can you get rid of these toners? Can you dismantle this furniture? It seemed that we should be saying yes not no. So thats exactly what they did. Starting from a small ofce with one phone, one desk, one computer and no experience of running a business, Charlie and Paul took a leap of faith. It paid off eventually. It was scary, said Charlie, we had to spend some time telling our wives that there might not be much money around for a while. But business did pick up. You just have to make it work. What that difcult, but not uncommon, start did was help build a very strong bond between the business owners and the staff. That bond was tested to the limit when the company suffered an arson attack and a ood all within a few weeks of each other. The men were great, said Charlie. Everyone pulled together and it made the bond between us even stronger. Mike Puszyk joined after a year or so. It was supposed to be a temporary appointment but 12 years later hes still there. Mike didnt know anything about the business but he could use a PC and a phone so it made sense for Mike to stay
and take the calls and book the appointments, said Paul. Richard OSullivan joined six years ago. He was originally taken on as a business consultant but he stayed too. We were both movers, said Paul. We knew what we wanted to do but not how to do it. The business had reached the size where it had to go forwards or fall back and Richard helped us move it on. The business started with domestic moving, then moved on to commercial work. Richard OSullivan said that the domestic work just wasnt working for them. Domestic moves were 5% of our turnover and 90% of our grief. What we were getting out of it wasnt worth the effort, he said. Ofce clearances Ofce clearances were the companys rst area of diversication. It does the work to a very high standard, producing the right certication, dealing with IT and even pushing the vacuum cleaner around before they leave. Richard said that they will never get the work when companies are shutting down as they just want the work done as cheaply as possible. But the blue-chip companies need everything done properly and we win more of them. The company also specialises in the clearance and destruction of condential information, particularly contaminated waste. This is often caused by oods, when information can become contaminated with sewage or mould; and by
rodent infestation. The guys are trained to deal with these difcult jobs. And it seems to be the difcult jobs that the chaps at Russell Fewins crave. The harder the better. Jobs where ofces or companies are coming together, the job keeps changing, different occupation dates , sometimes politics are involved, etc. Weve built something of a reputation for this type of work. People know we can do it so we seem to get more, said Richard. Furniture supply Then theres the furniture supply operation. Companies would often tell the movers that they werent taking their furniture, so it was an obvious opportunity to offer to supply new desks and chairs for their new ofce. Now much of the companys business is workspace design and furniture supply. Mike explained that they have the ability to produce rendered illustrations of proposed work areas then arrange for furniture to be supplied, or even built to t. We were always a moving company that did other things, said Richard. We decided that we would always win moves and some of the other things on the back of that. After all, who would choose a removal company to supply furniture? So we re-branded the company, hence not having a big lorry on the front of our brochure and offered a range of services with every one being as important as the next. Its a service that Russell Fewins is happy to extend to any moving company. If they see an
CMG News
BS 8522
Below: Two computer rendered options for a customer workspace design, based on a at plan (right)
Scottish success for Harrow Green

New business developments and some major NHS and public sector projects have seen Harrow Green winning a number of signicant contracts. Among them was the completion of a storage and delivery contract for Glasgows very rst Hollister store, the cool clothing brand from Abercrombie & Fitch in the Buchanan Galleries.
was impressed, said Tom Bourne, Project Director, with Harrow Greens exibility and their ability to manage change at short notice. Harrow Green also completed the relocation of the leading law rm MacRoberts LLP from Bath Street to its new ofces in the Capella building. Perfect planning and weekend working meant that the more than 300 staff were at their desks and open for business as usual on Monday morning. Harrow Green is heavily involved in the education sector. Among the successful projects secured in the year was the prestigious contract for the relocation of Edinburgh Napier university. The move saw the facilities of its eight current sites consolidated into the new purpose built University building in Sighthill, Edinburgh. Harrow Green also continued to partner with Perth & Kinross Council in the delivery of nine new primary schools and high schools. Much of Harrow Greens focus in 2010 has been in the health sector, led by David Gray, who is himself a health sector specialist. Harrow Green successfully delivered the recent relocation project for NHS Greater Glasgow & Clyde, moving Dalian House to Gartnavel Royal Hospital. The project
opportunity to supply furniture to an ofce Richard and the team will do the designs and supply the furniture leaving enough in the kitty for everyone to make a living. Why not give it a try? BAR and CMG Eight years or so ago about 20% of domestic enquiries asked if they were members of BAR, so they joined. However, in terms of domestic business generated Paul is still not sure it helped much. Im not sure it made any difference really. Its still about price. You can do the best presentation but its the bottom line that always counts. The company joined the CMG having gatecrashed a CMG conference and been enthusiastically welcomed by Andy Carr and David Bunting. As far as the CMG is concerned Paul is a little more positive. I think its slowly getting there but not enough people have heard of CMG. Thats the biggest thing. Richard agreed: Its fundamental to get the awareness up. Mike too said: Everyone understands whats meant by the term Safe Contractor or ISO 9001 but I always have to explain CMG. That said, Richard has been a member of the CMG Council for some time. He is on the Marketing sub-committee working to raise the prole of the CMG. He also values the camaraderie that being a member of the Group provides, and he nds it to be a useful way of keeping abreast of whats going on in the industry.
schedule was very tight in order to contain downtime to the very minimum, working extended shifts and deploying a high level of resource to load and deliver the equipment on time. Harrow Green delivered a move to such a standard that we have received numerous compliments on how smoothly it went, said Isobel Scott, Project Manager, Facilities Management. This follows on from the relocation of the old hospital buildings to the new build Stobhill and New Victoria hospitals, part of a major series of building projects transforming the provision of healthcare in NHS Greater Glasgow and Clyde. On projects like these there is no scope for error, said David Gray. You have to ensure the hospital keeps working without interruption, and that patient care is never put at risk. All this activity impacted on Harrow Greens Glasgow ofce. Its Glasgow ofce itself moved next door into newly refurbished ofce space. It also doubled its warehousing capacity to 30,000ft2 to accommodate business expansion. Harrow Green remains condent of business growth in 2011 as it continues to build expert teams with local knowledge, and an increased capacity for secure storage and records management services.
New contract for Pickfords Business Solutions
ickfords Business Solutions has won a framework contract with Watford Borough Council to provide ofce furniture, procurement and installation services. The company was selected following a formal bid procedure. Watford Borough Council considered proposals from a number of potential suppliers before appointing Pickfords Business Solutions Interiors division as part of a framework of suppliers to manage furniture planning, procurement and installation services. Stuart Thacker, Head of Interiors from Pickfords Business Solutions said, We are
looking forward to working with the Council over the next three years and the Interiors team at Pickfords Business Solutions is very pleased to have been selected. Furniture procurement and installation is just one of a range of services provided by Pickfords specialist Interiors Division. Other services in the Pickfords portfolio include: space planning, asset management services and turnkey ret and refurbishment. These services complement Pickfords other business relocation services including: IT relocation, environmental reuse, business moving and storage.
Containerised storage for the things your clients love

(and maybe some they dont)
Secure, dry, containerised or loose storage in the south east and along the M4 corridor. Storage Locations: Wembley & Swindon. Call Bob or Linda at our London sales ofce T:020 8795 4837 or fax them F:020 8795 4841. www.tradestorage.co.uk
trailers for hire? yes, we have one or two...
Whatever your business needs, let us take some of the load.
Easy access Healthy backs Safe secure removal Happy client...
Great prot.
Hire from 3 hours upwards Fully trained operator Delivery to and from site Experienced export packers Additional manpower available for UK and overseas moves Handyman service for window removal and replacement
Extensive un-signwritten trailer eet available to support your business, Ideal for national or international use. Difcult loads a speciality. On-trailer storage available in our secure facilities. contact details opposite. www.tradestorage.co.uk
Tel: 020 7435 3694 Email: directmoves@aol.com
Overseas Group News
Left: Tony Tickner; Top: Karolina Blaszak Above: training takes place under the aegis of Trevor Stanard; Right: Jon Barton
Overseas group prole: EuroUSA

Steve Jordan interviews Tony Tickner of EuroUSA in Mildenhall, Suffolk.
t was back in the boom years of the 1980s that Tony Tickner and Mark Nash founded European Van Lines. A few years later the duo started an NVOCC in the USA called EuroUSA Inc. to consolidate household goods trafc bound for Europe. Tony and Mark subsequently sold European Van Lines and developed a partnership with Bill and Dennis Flynn of P&F Safepac in Mildenhall: the shape of their current company was set. Today, Mark runs the US operation with Tony minding the shop in the UK. Bill and Dennis continue to run the Safepac operation. EuroUSA also has an operation in Paris and a sales ofce in London. Thats the company history in one paragraph. It sounds very simple but, as always, the full story is more complicated and peppered with triumphs, disappointments and a great deal of hard work. One of the high spots was the relationship with Safepac. Our partnership with P&F Safepac was a natural t, said Tony. We had loads of work and they had the equipment. Its been very good for us both. Safepac was heavily involved with the US military work which is seasonal. Tonys company could keep them busy all year round. But it almost didnt happen. When Tony and Mark were on the lookout for a partner they entered into discussions with another company. But we needed a quick decision, said Tony, and they were dragging their heels. We did the deal with Bill and Dennis overnight. Just goes to prove the adage: he who hesitates is lost. Another early success for the company was the winning of a baggage contract with KLM.
At that time Tony and Mark did all the work themselves, exhausting days and still all the paperwork and sales left to do in the evening. But its quite clear that Tony relished the old days and, more importantly, the experience was the perfect grounding for managing a much larger organisation when success came. It was quite a leap from handling baggage and inbound consolidations to providing a fullblown moving service but, according to Tony it was a perfectly natural evolution. Many of the people we moved in were here on shortterm contracts; when they went back, they called us. There was another advantage with the outbound work. Until then all their work had been on contract with the inevitable delays in payments. Packing was cash in advance, Tony explained, a great help to a growing business. It was also a fast learning curve. Looking back Tony feels that they probably grew too quickly in the early days. When we sold EVL we swore we would never have our homes at risk again. We decided then that the new company would always be self sufcient. From day one we never used the banks money, just our own. As a result weve had straight-line growth year on year. If we cant afford it we dont have it. Everything we have, we own. The only thing thats leased is the photocopier and thats because it breaks down so often. The company hasnt grown through revolution or acquisition, its just consistently done the same thing extremely well. Today the company employs around 90 staff operates 40 trucks and has over 100 trailers. At any one time around 15-20 vehicles are running
around Europe providing consolidated deliveries for both direct and trade customers. Along the way though Tony has learned a few lessons. I now know how hard it is to open a new company in the States and how you need to look after whats important. When you are young you think its all about sales and customer service. But if you dont get your invoicing out on time, if you dont have proper management accounts, you cannot make correct decisions. Over the years Ive also learned how to say no. Just one look at Tonys company and its easy to see that quality is important. The warehouse is impressive, the vehicles polished and the ofce well, I have rarely, if ever, seen an operations ofce that was so pristine: not a le out of place or a day-old coffee cup anywhere to spoil the image. So, what is quality? According to Tony its giving the customer what they want. There are different levels of service. A trade agent needs to be competitive at an acceptable level of service. A blue chip client might want something different. Its recognising what they want and expect that makes the difference, he said. EuroUSA also runs its own training school that is open to outside companies to use. The Faculty Manager Trevor Stanard looks after the sites and organises the training. Training covers statutory requirements and training for everything the company does. We are in the lucky position of not having to pay others to do that for us, said Tony. The company also likes to nurture its talent, promoting from within wherever possible. Jon Barton one of the on-road sales team, for
Overseas Group News
example, started with the company as a porter later becoming an administration clerk. This breeds a culture within the company that allows everyone to understand each others role. In the ofce it goes one stage further: everyone must be able to work every desk. Although the company handles its operations electronically, Tony insists that everything is backed up with old-fashioned paper les. If we have a power cut the company must be able to continue its business. EuroUSA joined BAR around six years ago and went straight into the Overseas Group. Tony admits that, at the time he was a little anti-establishment but the public expect companies to be members of a trade body. BAR gave us a voice to say to our clients that we have put our money where our mouth is. We are not frightened of working to a code or working with quality. We went straight down the BS EN 12522 road when it was introduced. Tony felt that Standards are not well understood. It just gives you a structure to work to. It gives you a guideline that every company needs and if you dont have one, you make up your own. We had everything in place and when we did ISO we had to make very few adjustments. The IMMI guarantee has been very useful and Tony believes that it is as relevant now as it ever was. If someone was selling me something and they could give me a guarantee and show me a certicate to say that my money is safe, it would be a great comfort. Tony currently sits on the working group for the overseas Standard and he intends to comply with it as soon as its available. It proves that we are qualied to do overseas work. This will be a great differentiator. Tony joined the OSG Council three years ago. I used to be a person who moaned about this industry, but I realised that if you really want to make a difference youve got to get involved. Being on the Council allows you to make decisions for the industry but it also gets you to meet your peers: people youve looked up to. Its a great sounding board. It also allows you to understand the reasons things were done in the past. This years BAR conference is on the theme of moving forward and Tony believes that its not just companies but the Association itself that must move forward. We have to look at what we can do for our consumers and for ourselves. Having a big voice is more important than having a lone voice. Tony wants to encourage people to come to the conference, both UK overseas members and their overseas partners. My business would not have grown as it has had I not travelled and attended many other conferences around the world. Conventions are a great way to nd out about the industry and to meet people. This industry is still about who you know. Its hard not to be impressed with EuroUSA, and Tonys down-to-earth style and frankness is infectious. Its a company based on practical experience and simple values of doing what you know best very well indeed. An inspiration for all.
The FMC tightens up on household goods shippers

he Federal Maritime Commission (FMC), the independent federal agency responsible for regulating international ocean transportation in the US, approved a number of new recommendations to protect consumers at its meeting on December 8, 2010. The Commission rst initiated this investigation in June 2010 to develop a record on the nature, scope and frequency of potentially unfair, unlawful or deceptive practices in the shipping of household goods or personal property within the FMCs jurisdiction. Each year, the FMC receives a substantial number of complaints from individuals who have experienced various problems with their international household goods shipment. Between 2005 and 2009, the Commission received over 2,500 such consumer complaints related to household goods moving companies transporting personal effects and vehicles between various locations in the United States and foreign destinations.
content to assist consumers as they choose international shipping options; Formalise cooperation with other governmental agencies in the household goods area; Enhance cooperation with trade associations representing household goods movers; Develop informational documents tailored to household goods consumers for use and distribution by OTIs; Target outreach to local communities that regularly ship household goods overseas; Develop an advisory asking that licensed OTIs link their websites to the FMCs website; and Encourage Internet-based lead source providers to link their website to the FMC website and check the license status of mover clients.
Industry best practices and model forms: Engage with industry groups and consumers to develop a set of best practices and model Typical complaints involve: shipping forms that address consumer issues Alleged failure to deliver the cargo and raised by the fact nding; and refusal to return the pre-paid ocean freight; Develop an advisory for Commission Loss of the cargo; consideration that would recommend the use Signicant delay in delivery; of these practices and forms to licensed OTIs Charges to the shipper for marine insurance in the household goods business. that was never obtained; Misinformation as to the whereabouts of Licensing issues: Prepare recommendations specically the cargo; Signicantly inated charges after the related to the movement of household goods cargo was tendered and threats to withhold for inclusion in any draft regulation developed the shipment unless the increased freight by the Commission working group currently was paid; or considering changes to existing licensing Failure to pay the common carrier engaged rules and regulations for OTIs. by the company as another intermediary. In many cases, inexperienced shippers Enforcement: have been forced to pay another carrier or Develop guidelines and procedures to warehouse a second time to have their cargo facilitate and implement joint law enforcement released. efforts to protect consumers and address During the rst phase of their fact nding problem household movers; and the FMC interviewed individual shippers, Develop an agency enforcement strategy ocean transportation intermediaries (OTIs), focused on entities offering services related local and national trade associations to the transportation of household goods in representing OTIs and household goods US foreign container trades. movers, vessel operating common carriers, and other government agencies. Alternative Dispute Commissioner Khouri, the Fact Finding Resolution (ADR): Promote alternative dispute resolution Ofcer, explained the teams preliminary observations and conclusions about the nature services provided by the Commission to and scope of the problem, recommendations assist consumers experiencing problems for immediate action, and topics for further with household goods movements. development: The FMC committed to develop additional options for consideration by the Commission Consumer education: during the second phase of the investigation Further develop the Commissions website that took place in February 2011.
Training News
A busy start to 2011 for BARTS
AR Training Services busy start to 2011 began with visiting the premises of those BAR members who signed up to the Driver CPC ve-year training plan. The plan, which is exclusively available to BAR members, forms an agreement where BARTS conduct on-site Driver CPC training on roughly the same date each year. As part of the plan, BARTS agree to freeze the price of Driver CPC training up to the September 2014 deadline, meaning those members who signed up to the plan enjoy BARTS 2009 daily rate over a period of ve years. The other price advantage in using the plan is the ability to spread the total cost of the training over the remaining period. This means that members receive one Driver CPC training invoice every
January and only the fee for that particular calendar year is payable. As well as the price advantages, BAR members have found it incredibly useful to have their drivers trained by trainers who deliver removal industry specic Driver CPC training. This enables drivers to learn skills that are relevant to their everyday working responsibilities as well as meeting the necessary Driver CPC training requirements. To nd out more about BARTS Driver CPC courses or to discuss any of your training requirements, please contact BARTS on 01923 699484 or e-mail training@bar.co.uk. BARTS 2011 full training brochure is now available to all BAR members. To view the brochure please visit www.removalstraining.com.
BARTS packing skills course
n Wednesday 2 February, 2011 delegates from Jeakins Removals, Transdec Transport and Reliable Removals attended a fragile and non-fragile packing course at BAR Headquarters, Watford. The delegates learned about the correct packing techniques and materials to use, a systematic approach to the sequence of packing materials, adequate protection of goods, recycling and economic use of packing materials, the marking and labelling of cartons, weight distribution and effectively managing time constraints involved when packing goods. The delegates received demonstrations of how to best pack a variety of different goods and then all were assessed on their understanding of the techniques shown by giving a practical demonstration to the trainer. Delegates rated the training as above average or excellent and gave comments on how this training had helped them with their personal development and given them the necessary skills and experience to be able to pack more effectively and avoid damages or breakages.
www.removalstraining.com
BARTS rates frozen for 2011

BARTS would like to announce that there will be no rate increase in 2011 for all BARTS training courses and there is no uplift on training delivered at weekends. BAR member discounted rates will also still apply.
Overseas Group Training funded by the Overseas Group

ollowing the recent success of its training for 2010, the Overseas Group has chosen to instruct BARTS to deliver further training to its members completely funded by the group. As before, Overseas Group members will be allocated one place per company to attend the BARTS Overseas skills training specically designed for the Overseas Group. BARTS will be offering an alternative of two sets of dates, the courses will take place over three days at BAR Headquarters in Watford on the following dates: 30th, 31st March and 1st April or 19th, 20th and 21st April
Delegates from Jeakins Removals, Transdec Transport and Reliable Removals attending the fragile and non-fragile packing course at BAR Headquarters
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European News
News Roundup
UK Truck Clean grows
After a successful three-month trial at Hartshead Moor services on the M62, truck wash rm UK Truck Clean plans a massive expansion, working with Welcome Break. This involves opening truck washes at strategic Welcome Break sites across the UK. The rst phase includes South Mimms on the M25 and Leicester Forest on the M1. Phase two includes sites on the M11, M62 and M6 motorways. For more information visit www.uktruckclean.com.
R&S is grateful to FEDEMAC for its contribution to this section
Russia lifts restrictions on cross-border road transport

Jack Short, Secretary General of the International Transport Forum, expressed his satisfaction on the breakthrough in the impasse over the organisations multilateral license system.
his decision is good for Russias economy and trade and sends a positive signal about multilateral cooperation in transport, said Short. Multilateral licenses facilitate international road freight transport by allowing hauliers to cross borders with just one permit, rather than having to apply for several bilateral licenses. The system operates with the cleanest trucks and so supports environmental improvements in the road sector. The system is administered by the International Transport Forum, an intergovernmental organisation based at the Organisation for Economic Co-operation and Development (OECD). At a recent meeting of the International Transport Forum in Paris, Russia agreed to lift a reservation on the quota system it had temporarily imposed in 2010. Russia was able to lift its reservation as it could accept the main ndings of a report undertaken at the request of the Russian Minister of Transport, Igor Levitin, on improvements to the operation of the quota system and improved implementation of Ministers decisions. Poland and Russia also signed a new bilateral road transport agreement to resolve serious recent problems on road transport between the two countries. Short welcomed this agreement: This illustrates the role of the organisation in facilitating dialogue and closer cooperation between International Transport Forum member countries.
Iveco UK guarantees 4% fuel saving

Iveco UK says it will guarantee UK eet operators a 4% cut in fuel use with its new EcoStralis truck. The offer is good for three years or 400,000 km. The rm says independent tests show that the truck can cut fuel use by 7.32% over comparable models. Ivecos guarantee covers items specic to the EcoStralis; the new 460hp engine, Eco-gearbox and new drive axle ratio, which cut fuel bills by some 4%. The remaining 3.3% comes from cutting road speed from 90 to 85km/h and using Michelin X Energy Savergreen low rolling resistance tyres. The fuel guarantee will be measured against the combined average performance of the customers heavy truck eet. But it will only be available to eets whose trucks do at least 55% of their work on motorways and dual carriageways. Visit www.iveco.com for more information.
EU looks at truck weights and sizes

Piet Wieman, writing in the Netherlands Nieuwsbrief reports that the EU Commissioner Siim Kallas says the EU is preparing new legislation on truck weights and sizes, but has made no decisions on legalising long heavy vehicles. We think about that but we also take into account the arguments of opponents of LHVs. He didnt say when hell publish his plans but did promise the long-awaited European white paper for trafc and transport in March. This only indicates the direction of EU transport policy in the coming years, and wont include concrete measures and plans. He also suggests that passenger trafc should pay the costs of road and environmental damage, along the same lines as freight trafc will under new Eurovignette rules. For more information visit www.ttm.nl.
European Commission conrms unannounced inspections

anti-trust rules that prohibit cartels and restrictive business practices and/or the abuse of a dominant market position (Articles 101 and 102 respectively of the Treaty on the Functioning of the EU). The Commission ofcials were accompanied by their counterparts from the relevant national competition authorities. Unannounced inspections are a preliminary step into suspected anti-competitive practices. The fact that the Commission carries out such inspections does not mean that the companies are guilty of anti-competitive behaviour nor does it prejudge the outcome of the investigation itself. The Commission respects the rights of defence, in particular the right of companies to be heard in anti-trust proceedings. There is no legal deadline to complete inquiries into anti-competitive conduct. Their duration depends on a number of factors, including the complexity of each case, the extent to which the companies concerned co-operate with the Commission and the exercise of the rights of defence.
European Young movers in Malta

The 17th European Young Movers Conference will take place in Malta from 26 to 29 May, 2011 in Malta.This is a wonderful opportunity for industry members to network in this hauntingly beautiful island steeped in history and bathed in sunshine. To register and for more information go to www.youngmovers.eu.
uropa.eu, the ofcial website of the European Union, reports that in January 2011 European Commission ofcials started to undertake unannounced inspections at the premises of companies active in the truck industry in several Member States. The Commission has reason to believe that the companies concerned may have violated EU
European News
Do you have any news?
If you have please send it to: Andy or Louise at Analytica Communications on 0208 458 5100 or e-mail: rands-editorial@bar.co.uk
Misleading Directory Companies: European Parliaments Petitions Committee backs MEP Simon Busuttil
EDEMAC has recently been in correspondence with MEP Malcolm Harbour regarding the on-going problems arising as a result of companies receiving invoices and/or demands from misleading directory companies. This, as we all know, is not a new issue but still remains of real concern as company accounts departments can sometimes inadvertently pay out needless money to such companies whilst others can feel threatened and vulnerable. We are pleased to note that MEP Harbour has agreed to an article for FEDEMAC on this. In a further development MEP Simon Busuttil commented: We need to change European legislation to cut the fraudulent industry of Misleading Directory Companies from its roots. Vulnerable organisations, small businesses and professionals need our protection from the
misleading practices of certain directory companies, Busuttil said. We must show them that European Law is there for everyone to follow and respect. According to EU law such fraudulent practices must not be tolerated. Busuttil publicly named the European City Guide, Construct Data, Novachannel, EU Business Services, Intercable, EXPO guide and DAD as some of the companies involved in such fraudulent practices. These companies send out forms that ask recipients to simply update their details free of charge for a listing in their directory publication. However what victims fail to recognise is the very small print at the bottom of the page which declares that signing such a form engages the individual into a three year contract involving an annual payment of euro 1000 per year.
Speaking of victims, even MEPs have received these forms. This industry truly has no shame! Busuttil told the Petitions Committee. The European Commission conrmed that such practices are already against EU law. Nonetheless the cross-border dimension of this fraud makes it very difcult for the victims to pursue the fraudsters. According to Busuttil this creates a situation whereby citizens do not have the adequate tools in this respect to enforce their rights. Busuttil asked the Commission to step up its action in nding not just a legal, but a practical solution to the problem. Too many people are still ending up victims of this scam. Too many people are being harassed every day by legal letters from these companies. The Commission will be reviewing the Misleading and Comparative Advertising Directive by the end of the year with a view to analysing all possible options to protect business in Europe, including the possible insertion of a specic provision to prevent the fraudulent practices of Misleading Business Directories. The Commission also pledged to consider enforcement cooperation tools that would be aimed at solving the problem of cross-border enforcement.
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Industry News
KISS keep it simple stupid

By WALLY WHINGER
hat is it about the people who make electronic gadgets that makes them think well be more likely to buy their stuff if they load them with features were never likely to need? Phones are the worst. I bought a new one the other day and despite coming out with the usual old codgers line, I just want a basic one please, the thing does just about everything other than mowing the grass and cooking the Sunday roast. I dont need a camera with a video setting, I dont want to surf the net or read e-mails, I dont want an FM radio and I dont want to sit playing games on it I just want to talk to people! To make matters worse the things I do want to do like transferring the numbers from my old phone are almost impossible to fathom, despite the 240 page instruction manual that I can only read using my over-featured computer. I suppose I could ask a ten-year-old to help, but theres never one around when you need one. Its not just phones; you need a PhD in electronics even to use the machines in the kitchen. Our dishwasher has about six different programmes and is able to cope with every
combination of dirty pots ever created by man. How many do we use? One! Like everybody else. Its the same with the cooker, the washing machine, the microwave and the tumble dryer, theyre all bristling with handy features well never use, but have presumably had to pay for. I blame the Japanese. They started the throw away society where instead of waiting until something was worn out before taking it to the tip, you bought a new one because it had an extra button on the front and nobody would be seen dead using the old version. Not very green, but I guess it was good for business. Now I may be a bit of a dinosaur, but I bet Im not the only one who gets frustrated trying to gure out how to use new devices that are supposed to make my life easier. Theyve all gone feature mad and I reckon people are beginning to lose patience with companies that change things just because they can. They would do well to remember the old salesmans maxim KISS Keep it simple stupid. In other words a confused customer doesnt buy.
Solution to Februarys puzzle
Congratulations to James Grifn of Yeates Removals and Storage of Clevedon for squinting at the page long enough last month to work out the image of Greg Wildman from Basil Fry swinging aimlessly at a golf ball. We only had two correct answers, the other being Ted Mooney from Company Moves, so well done both. Only one winner though.
Pension terms
NEST publishes pensions terms research

NEST Corporation (National Employment Savings Trust) recently published the results of its initial research into the understanding of current pension terms amongst its target audiences.
xtensive desk research followed by qualitative testing with potential members and their employers has allowed NEST to develop a phrasebook of key terms, phrases and principles aimed at helping future NEST members to better understand pensions. The phrasebook can be downloaded from NEST Corporations website. To continue the work, NEST has also set up a plain-speaking forum and published an interactive game to encourage people to carry on the conversation about pension terms. Launching the research and phrasebook at an event to debate pension communication challenges, Lawrence Churchill, NEST Corporation Chairman said, This is the rst time that pension terms have been independently researched with our target audiences. Our research suggests that using simple and appropriate terms can reduce barriers to understanding. The way we talk to our members and employers will be critical; many wont have much, if any, experience of pensions or other complex nancial products. We will develop our approach over time, but after 14 months of careful research and development this is a very credible foundation. We hope our work contributes to the drive to reduce jargon in the nancial services world more generally. Minister for Pensions Steve Webb said, I welcome NESTs phrasebook as a big step forward in making pensions easy to understand. Employers and workers alike nd pensions very complicated. As we move forward with radical reforms to automatically enrol people into workplace pensions it is vital that we use clear and simple language to make that process as straightforward as possible. Tim Jones, Chief Executive of NEST said, NEST is launching this year, and our potential future members and their employers are telling us how they want us to talk with them. Its really exciting to get to the stage when we start to understand how we will talk about NEST. We also recognise the great work others have done we want to join with them to encourage a consistent approach across the sector. Helen White, Director of Life and Savings at the Association of British Insurers said, We are facing a pensions crisis in this country with many people not saving enough for a comfortable retirement. In 2012 automatic enrolment could begin to revolutionise pension saving and see millions more people saving for their retirement. It is crucial we use the next 12 months to get people ready for this huge change and we welcome the work NEST is doing. We need to make sure that we, as a pensions industry, are communicating in the clearest and simplest
terms with people so that they understand why it is good to save and what they can expect from their pension. Key facts about the nest project This work was developed over 14 months. This consisted of: An initial review of UK-based pension providers, international markets, nancial services advisers, plain English organisations and other industry sources to look at existing research, advice and best practice relating to language and nancial services/pensions. The development of two narratives for NEST one for employers and one for workers which included terms within descriptive text. These were then reviewed by an invited group of external stakeholders including journalists, pensions organisations and bodies representative of NESTs audiences. Qualitative research using these narratives, through a series of mini focus groups and indepth interviews with workers and employers. Terms were tested in isolation; in context, with a denition of the term; using an explanation that didnt include the term itself; and using different words and words with similar meanings, where appropriate. The research helped NEST to identify some best practice principles for words and phrases it should use. Suggestions included: Keep it simple, but dont patronise; Be open and honest and dont bafe with jargon or mystify with complexity; Use clear signposting and provide clarity on what needs to be done next where appropriate; Provide step-by-step instructions where possible. The research also identied four categories of words and phrases: Terms that can be used as they are, without change or explanation; Terms that can be used but require a denition when they rst appear within a piece of communication; Terms that should be avoided and not used; Terms that should not be used but need to be replaced with an alternative. Download the NEST phrasebook at www.nestpensions.org.uk /plainspeaking A representative of NEST will be speaking at the BAR conference in Manchester
NEST haspublished its ndings in a dowloadable phrasebook
Britannia at thirty
Britannias 30th anniversary

One of the biggest names in the industry Britannia Movers International turns 30 this month. Britannia has sprung from relatively humble beginnings to become one of the largest moving groups in Europe in a relatively short space of time.
he intention will be to hold various celebrations and fund raising events throughout the year, not only drawing attention to the anniversary that has sparked the festivities but also to bring together the global family of Britannia to mark the occasion. Britannia was born in general as a response to the increase in shipping trafc to the principle Commonwealth Countries in the 1970s. It was felt that the market wanted to look outside of the constraints of the larger established international movers and embrace smaller family owned companies that could offer something extra in terms of their services. Britannia began in 1981 with a small cooperative group of 14 companies. The minutes of the rst ofcial meeting show that items such as inland and destination rates, advertising strategies and expansion were discussed. The name of the group was also discussed with titles such as Seahorse considered before the full name of Britannia Movers International was settled upon. Since those beginnings in 1981, Britannia has expanded rapidly and evolved into what it has become today: a large network of well run members all connected to the Britannia philosophy of togetherness, family and a commitment to professional service. As John Court (one of Britannias founders writes) From the outset Britannia membership demanded
complete and absolute trust and loyalty. It is that spirit which has seen this unique Group through to its 30th birthday celebrations as a multi-million pound internationally recognised market leader with worldwide representation. Now, with over 40 UK ofces and ve overseas locations, it is easy to see the appeal of the Britannia group. The basic foundation of the organisation has remained the same with the network pivoting around a central ofce that co-ordinates work, partnerships, purchasing and corporate contracts. While international shipping continues to be the lifeblood of the company, Britannia has diversied into other spheres and built up strong reputations in commercial and corporate moving as well as a wide range of different storage services. Britannia has also opened its doors to trade operations and continues to forge strong partnerships with fellow organisations within the moving industry both at home and abroad. During the course of this year Britannia has organised various opportunities to celebrate this milestone. The annual conference in June will allow faces from Britannias past and present and its wider family of overseas agents to get together and toast to a bright future. Britannia will also be involved in various sporting and charity events including the latest instalment of the overseas marathons, this year in Amsterdam.
With thanks to Mike Devereux and John Court for their invaluable contribution.
Self storage
Waking up to self storage An interview with Richard Allen

Active Supply and Design is one of the UKs leading self storage t out companies trusted by moving companies throughout Europe to build their self storage facilities and advise on how to make them successful.
he company has grown from virtually nothing in 1991 to a multi-million pound turnover and is celebrating its twentieth year in business this year. Here Steve Jordan interviews the companys Sales and Marketing Manager, Richard Allen, to nd out more about the company and the industry it serves. Andrew Donaldson founded the company in 1991 nanced by a grant from the Princes Trust. Andrew already had much experience in the shelving and racking business and decided to go on his own. His new company specialised in shelving, racking and mezzanine oors and soon won a series of business awards both for itself and for Andrew as an entrepreneur. It was around 1998 that Andrew had his rst brush with the self storage industry. We were asked to quote for a mezzanine oor installation in London, explained Richard. It was at the very early stages of self storage in the UK but even then it was clearly a business we needed to be involved in. We still do some industrial t out now but since then we have concentrated mainly on the self storage market. Seeing the opportunities that self storage offered as a business proposition in itself Andrew soon committed himself to building his own stores. He developed two self storage companies Storage World and Rent-a-Space which were eventually sold to the UKs largest self storage company Safestore. Today Andrew is a joint owner of Big Storage, with Paul Fahey of P. Fahey & Sons Removals, which includes one of the UKs largest self storage facilities. Today the companys management and operational team consists of Gareth Williams, Scott Woodcock, Martyn Dickinson and Richard Allen all of whom have much industry experience and the necessary expertise to ensure that self storage will prove a valuable addition to your core business. A dedicated design team will maximise your available space to enable you to make the best return on your investment. It should be reassuring to anyone contemplating moving into self storage that the CEO of one of the countrys biggest t-out companies is also involved in the business for itself. It does rather demonstrate that Active are prepared to practise what they preach. More signicantly, Andrew has clearly shown that he knows how to make self storage work and is prepared to share that knowledge with any company wishing to set up its own operation and employing Active for the t-out. What better way to demonstrate that you are giving best advice than to have already proven its success. That is a principle that has been adopted by Active Supply and Design. Richard explained that they dont just build a facility for anyone
Richard Allen and Martyn Dickinson support the BAR conference
who asks. First we do a feasibility study. We look at the building, where it is, the access, its visibility and suitability as a self store; the demographics of the surrounding area including statistics on age groups, average incomes, etc.; and we look at the competition in the area. Theres no point in us building a facility that will fail, wed rather people be successful and come to us for the t-out of their subsequent phases. But, strangely, it seems as if even now the moving industry hasnt really worked out the benets of integrating self storage into its business. Richard explained that only about 10% of his companys business is for moving companies and only a very small percentage of all the moving companies in the UK have self storage facilities. The UK is far from saturation. There are about 700 facilities in the country but thats only about one tenth of the coverage per capita than the USA. The removals industry needs to look seriously at self storage and realise that this is the best possible add-on to their current business. It dovetails with it so perfectly, creating revenue and a constant ow of business that movers have just not been used to, he said. Clients have often told me that its only the self storage business that has kept them bouyant through the recession. If you look at the trading gures of the major self storage companies in the UK its clear that they too suffered during the recession but they have emerged strongly. The industry has long thought itself to be recession resilient and its performance through its rst down turn does appear to support that view. Perhaps its the up-front investment that puts moving companies off starting self storage
facilities. But with an average return of around 25ft2/annum it doesnt take long to get the money back. Richard conservatively predicts three years to see a net return but many moving companies maintain they have returned a prot much faster 18 months in some cases. The view that location is the holy grail of self storage success seems to be subsiding. Yes its better to have an ideal location with passing trafc than be stuck in some backwater but the emergence of the Internet as the main source of business has made that less important. You need good Search Engine Optimisation and marketing, drive-by business is still important, but we have customers who have done very well in rural locations. Not having an ideal building is no longer a show stopper. Self storage units are not, it appears, used only as a place to abandon unwanted household items. Today people use the handy units for a whole range of purposes: as substitutes for garden sheds where dad can indulge in his passion for model aircraft making or stamp collecting; as depositories for companies selling goods on eBay; even as business units where a small business can be run from. But we are still a nation of hoarders, said Richard, and when the housing market is unpredictable people will often sell up, store their goods and see how far the market will fall. In Europe the UK has been something of an early adopter in the self storage business. France and Germany are fast on our heels with the Netherlands and Scandinavia growing too. But the potential, both here and abroad, is still huge for those with suitable buildings, a little capital and an adventurous spirit. Could you be one of them?
Moving in India
Moving A in India
When Mario Lanza sang of Indias ever never changing land in A Song of India, the teeming, sweltering subcontinent was a very different place from the India of today or so some will tell you.
nd while its true that India has seen phenomenal growth technologically and economically during the last twenty years, it remains, to westerners at least, a strange and mysterious place. From the moment you step off the plane your senses are bombarded by a cacophony of sounds, pungent exotic smells, intensely vivid colours and most noticeably, an all enveloping humid heat. There are untold riches in India, but there is poverty too - in Mumbai alone its estimated that half of the citys 13 million inhabitants live on the streets or in slums - India is not a place for the squeamish or the oversensitive. But despite its extremes, India is a fascinating country with enormous potential, its people are largely well educated, friendly and optimistic about the future. Labour is still cheap and the countrys greatest asset, but there are still opportunities for expats willing to move to the subcontinent and become part of its booming economy. Ajit Venkatesh is Director of Globe Moving & Storage Ltd in the southern city of Bangalore, the company also has ofces in Delhi, Chennai, Hyderabad and Mumbai. R&S asked him about
the removals business in India and how the worldwide economic chaos of the past two years has affected their business. Once the recession hit in 2009 we saw a large number of Indians coming back to India from overseas, said Ajit. At the same time expats were moving out of India and large organisations were retrenching staff and moving to smaller ofces. In the second half of 2010 Indians started moving out again, but the number of expats moving in remained very low it seems corporations felt it was better to hire locals than expats. We saw the volume of business increase briey in 2009, in 2010 the volumes have reduced slightly. Also our margins have taken a severe beating. Corporates are trying to squeeze movers out of every single dime. We havent seen a single corporate giving a price raise in the last ten years, even though all the input prices have been constantly going up, continued Ajit. Perhaps not surprisingly, most moving companies tend to focus on household moves rather than corporate work, with general
Moving in India
Far left: the Globe Moving & Storage crew Above left: ofce staff from left to right Rajeshwari Vasanth, Senior Executive Customer Service; Sushma Somaiah, Move Coordinator; B Yashoda, Move Coordinator; Mr. G S Shinoj, Senior Executive Customer Service. Above: Ajit Venkatesh, Director, Globe Moving & Storage, left; Mr Fabio Macchitella, Sales Manager, DGM Veron Grauer SA Left: typical Globe Moving & Storage vehicle
commercial transport and logistics companies taking most of the corporate business. According to Ajit these companies offer extremely low prices but their service is often poor and lacks the expertise of the specialist removers. About 60% of our business comes from residential moving and storage, said Ajit. The rest comes from industrial relocations, pet moving, ofce moves, ne art, etc. Most of the relocations are between major cities like Mumbai, Delhi, Bangalore, Chennai, Hyderabad and Kolkata. But over the last couple of years weve seen an increasing number of moves between smaller cities like Pune, Cochin, Ahmadabad, Coimbatore, Trivandrum, Jaipur and Nagpur. Winning the business of a typical Indian family moving house is far from easy, with most getting at least ten quotes before making a decision! According to Ajit, price is usually the main factor with little consideration given to the quality of service - although word of mouth recommendations and testimonials do sometimes help. As the world saw during the run up to the Commonwealth Games in Delhi last year,
Most families get at least ten quotes, but testimonials do sometimes help.
Ajit Venkatesh
Indians tend to have a fairly relaxed approach to planning. Everything has to be done at the very last minute, said Ajit. Even large ofce moves are sometimes done with only a days notice. Very few people plan a move in advance. In terms of important things to consider when operating a move to India, Ajit recommends preparing a list of electronic goods stating their make, model and serial number and load these
at the door of the container or in a separate container for inspection. He also recommends informing customers that in India import duties are payable on all shipments and to avoid shipping alcohol - import duties on liquor are apparently very, very high. To import goods through Indian customs a company such as Globe Moving and Storage would require the importers original passport, original bill of lading (signed on the reverse), an inventory of articles stating value, make, model, serial number and year of purchase for electronic and high value goods. Other documents such as transfer of residence forms, unaccompanied baggage forms, declaration and authorisation letters will also be required. Indias past is riddled with disputes and war but has managed to recover and emerge as a strong economic force and an attractive location both for foreign investment and expats alike. Although this may have fallen away slightly in the last year, there is little doubt that the country will come out of recession with a stronger and more powerful economy than many of its western counterparts.
Operating premises
Make the move, but beware

Those thinking of setting up a new business or moving to a new site should consider the following. By Wendy Newbury of Backhouse Jones Solicitors.
he rst step, if you have not already obtained an Operators Licence, is to make an application to the Trafc Commissioner in one of the eight Trafc Areas which cover Great Britain. It is imperative that an Operators Licence is obtained as without this you cannot carry on your business. One of the main considerations which the Trafc Commissioner will need to take into account is where the vehicles will normally be kept. This is dened as an Operating Centre and usually refers to where the vehicles are normally parked when not in use. For example, if a driver takes his vehicle home every night and parks it in the street, that is where the vehicle is normally kept and must be specied on the Operators Licence. However, this is not the usual scenario and most operators would nd a piece of land from which to operate. This could be a bare piece of land which has not been used for such purposes previously or one which is located on an industrial estate. You may need to consider, and this will be down to each individuals nancial circumstances, whether or not this site should be leased or purchased. In both scenarios, it is imperative to ensure that the appropriate Planning Permission has been obtained. We here at Backhouse Jones have encountered numerous occasions where operators have entered into a lease with a landlord, or indeed bought a parcel of land, then found that they cannot actually operate from it even though they have obtained the appropriate Operators Licence from the Trafc Commissioner. This is because they have not looked into the actual use of the land. The Local Authority in which the land is located will decide whether or not the land can be used as an Operating Centre. Even if the land is located on an industrial estate, it does not mean that the appropriate planning use has
been obtained. The use of land as an Operating Centre actually falls outside all of the uses within the Town and Country Planning (Use Classes) Order 1987. It is termed sui generis. This means that a specic application needs to be made to the local authority applying for permission to use the land as an Operating Centre. In such an application, the following matters must be satised: 1 A plan showing the location of the proposed Operating Centre and which shows named roads to and from it; 2 A plan showing within the site the location of the parked vehicles and, if necessary, the turning circle within the property of the vehicles; 3 The hours of opening and use of the Operating Centre; 4 The number of employees, either full-time or part-time who will be employed at the property; 5 A fee of 335.00. The application is then submitted to the local planning authority which will place statutory advertisements in the local press and upon the property. These advertisements will stay in place for three weeks. The public can lodge objections to a planning application but must do so within this three week period after which, if any objections are received, they will be discounted. In addition, the local authority will make its own enquires, for example with highways to see whether or not there would be an impact on the use of the land as an Operating Centre to the local community due to an increase in vehicles from it. The local authority will also take into account the situation of the land as to whether or not it is near any residential area as obviously the hours of operation could impact on the residential community and be classed as noise nuisance. If no objections are received and the local
authority is happy after making all its enquiries, then a Planning Permission will be granted either with or without conditions. If, however, objections are received which could be pertinent to the application, then this could mean that the matter would be brought before the planning committee for a decision to be made. If such an application is refused, then the matter could then go to appeal. Hopefully this would not be the case and an operator will receive the planning permission permitting its use as either a haulage depot or coach/bus depot. Failure to obtain the appropriate planning permission could mean that the local authority could prevent an operator from working from that site by serving an Enforcement Notice. This would mean that the business would be prevented from operating from this site until such time as either a permission has been obtained rectifying the situation or a new site has been found which has the appropriate planning permission. Obviously this is a costly exercise so it is therefore vitally important to ensure that the appropriate planning permission is in place before entering into any lease or purchase of property. Failure to do so could mean that a business cannot operate, would lose business and could also be stuck with a lease or property which is actually of no use whatsoever. Therefore we would urge you to contact us when you are rst considering relocating to an alternative site. Contact Wendy Newbury at Backhouse Jones on 01254 828300 or e-mail wendy.newbury@ backhouses.co.uk.
Transport law
Industry developments
The fast-moving eld of transport law and legislation has a number of key dates coming up.
he end of the year was due to see the Department for Transport (DfT) plans to change VOSA ofcers powers across England and Wales and extend them to Scotland and Northern Ireland. Ofcers will be allowed to stop a vehicle at the roadside to make routine checks of drivers hours, overloading or paperwork. Early 2011 was due to see enforcement of motor insurance using the DVLA vehicles register and the motor insurance database to warn and then penalise those vehicle keepers who fail to hold valid insurance. February 2011 will see all motor vehicle categories except trailers required to be tted with dedicated daytime running lamps. In Northern Ireland from April next year, the Department of the Environment (DoE) will
amend the operator licensing system to mirror that of Great Britain. At the end of next year, European regulations will introduce further harmonised licensing rules for operators and transport managers. These include the introduction of a pan-European database. From January 2012, there are expected to be changes to vehicle testing. The DfT is reviewing the list of vehicle types that enjoy an exemption from testing with a view to removing as many as ten categories including electric vehicles. The same month will see the set gures for standard operator licence holders reset annually based on the euro exchange rates on the rst working day in October of the previous year. For example, the rst reset will take place on January 1, 2012, based on the exchange rate on Monday October 3, 2011.
Information courtesy of Backhouse Jones Solicitors.
Diary Dates
Diary Dates
NATIONAL AND INTERNATIONAL CONFERENCES 2011 The Commercial Vehicle Show NEC, Birmingham April 12 14 BAR Conference 2011 Renaissance City Hotel, Manchester May 12 14 FIDI Annual Conference Lisbon, Portugal May 1 5 OMNI Conference Albufeira, Portugal May 6 10 Young Movers Conference Malta May 26 29 European Self Storage Annual Conference Portugal June 15-16 MLo International Fair Furniture Logistics, Removals and Services Kassel, Germany June 16 18 AM General Assembly Kassel, Germany June 18 BOARD, COUNCIL AND COMMITTEE MEETINGS 2011 Board of Directors April 6 July 13 December 7 Executive Committee March 16 June 1 September 21 November 23 BAR AREA MEETINGS 2011 Kent Area Contact Tom Bourne: TomB@uts-bournes.co.uk East Met Area Contact Ray Slemmings: 01708 440113 Northern Area Contact Alan Hoggin: 0191 549 1194 April 14 Northern Ireland Area Contact Dominic Murray: 02890 748 588 South Western Area Contact Sue Christophers: 01637 872 529 March 29 Sussex Area Contact Nicholas Marshall: 0845 602 1755 East Anglia Area Contact Andrew Pearson: 01362 853777 New Met Area Contact Darren House: 01932 253737 March 15 To be held at the Novotel, Heathrow North West Area Contact Annette Harris: 0161 653 4455 Yorkshire Area Contact Graham Puddephatt: grahamp@reason-global.com March 17 May 19 September 8 November 26 Annual Dinner East Midlands Area Contact Jayne Cliffe: 01778 394291 Meetings will be held at: The Haycock Hotel, Wansford March 16 7.00pm May 18 7.00pm September 21 7.00pm November 16 7.00pm Southern Area Contact Peter Doman: 01372 385985 peterd@basilfry.co.uk Western Area Contact Ria Russell: 01278 447099 Meetings will be held at: Brent House, Bridgwater Road, East Brent Highbridge, Somerset TA9 4HL March 15 May 10 September 13 November 8 West Midlands Area Contact Sarah Pargeter: 01384 377786 7.00pm April 18 June 13 7.00pm September 12 7.00pm BAR SCOTTISH AREA MEETINGS 2011 Contact Georgina Berry: 01505 502220
Venue TBA Venue TBA Venue TBA Ambassador Hotel, Scarborough
Do you have any diary dates?

E-mail them to rands-editorial@bar.co.uk
Feature Schedule 2011

Every month Removals & Storage includes a number of feature items. These are planned well in advance to allow members of and suppliers to the industry to join in. Please contact Andy or Louise at Analytica Communications on: 0208 458 5100 or e-mail: rands-editorial@bar.co.uk
Memberships
BAR Memberships March 2011

Applications: BAR has received the following applications for: National Group Cheshire Moving & Storage Ltd Unit 11 The Gateway International Business Park Bromborough Wirral Cheshire CH62 3NX Tel: 01513 431264 Web: www.cheshiremoving.co.uk House 2 Home Removals Ltd Unit 9 Forge Works Northampton Road Weston on the Green Bicester Oxfordshire OX25 3AB Tel: 01869 360050 Web: www.h2hremovals.co.uk Resignations BAR is sorry to lose the membership of the following company whilst thanking them for their support: National Group Alliance Removals & Storage Memb No: A088
Any member wishing to make any comment regarding an application should do so in writing to BAR Head Ofce within 21 days of receipt of this notication. Details of membership applications in process may also be found on the BAR website: www.bar.co.uk
Trade Services
Channel Islands Ireland Scotland and Islands
Established 1990
Scotland/Europe
Daily trade service to and from the Channel Islands

Packing services Origin and destination services Local storage International groupage services Export packing services
Sweden and Scandinavia
Tel: 01489 581 063 or 01489 579 997

Email: channel.islands@pickfords.com www.pickfords.com
PO19
Isle of Man
Italy
TRADE ROUTES TO
-AND OF COURSE
ROUTE FRANCE EN 01732 358900 WHEN SERVICE MATTERS
ITALY
paul@bearsbyremovals.co.uk
Regular runs to all areas Full or part loads Receiving depot 10mins from M25 J5 ...or we collect All deliveries and collections carried out by our own crews Phone Paul for advice and genuine delivery/collection times
Trade Services
France
Switzerland
Password: Ham6 e 62
France &
Weekly services and competitive rates Tranship & Hoist services available Collection from your To download ou depot or clients www.hamiltonsr r tariffs visit: emova residence available Username:Trad ls.co.uk
H081
H A M I LTO N S
N AT I O N A L & I N T E R N AT I O N A L R E M O VA L S
trade@hamiltonsremovals.co.uk
Contact our European department on 01379 851074
Germany and Austria
Austria
Cyprus and Malta
WH HUMPHREY & SON LTD
Weekly Groupage Service

Full origin and destination services available. German speaking staff Contact Darrel or Justin Tel: 0208 144 0734 Fax: 0844 770 7111 Email: Darrelb@humphreys-moving.com
Switzerland
Weekly
North and Southern Cyprus, Malta, Egypt, Israel, Dubai, Morocco, Canary Islands, Lebanon and Tunisia.
Services to
Contact Darrel or Justin Tel: 0208 144 0734 Fax: 0844 770 7111 Email: Darrelb@humphreys-moving.com
Greece
GREECEd by Roa
&ITALY EN ROUTE
transit time departures & in Greece
|
Trade Services
Spain Canary Islands
Purely The Balearics, No Bull!
WEEKLY
Weekly Scheduled Service, Containerised Storage Depots Holder of Spanish Transport Licence for our Tranship vehicles Unrivaled Infrastructure in Mallorca, Menorca & Ibiza Excellent Rates, Payment in Euros or GBP accepted UK Office: 01843 585055, sales@webbsremovals.com Mallorca Office: 0034 971 693566, webbs@spain.cc Trade website: www.william-worldwide-webb.com

REGULAR
www.evl-rates.co.uk
Regular Trade Services to: CANARY ISLANDS CYPRUS MALTA & GOZO Call Paul: 01753 561490 Email: trade@evl.co.uk Receiving Colnbrook SL3 0ED
TRADE RATES
Memb. No: E007
Worldwide
Trade Rates to Europe

Regular Services to all Major Destinations Worldwide
Receiving in Windsor & Stourbridge Contact Mike, Chris or Steve on 01633 488 100 trade@fox-moving.com
Cyprus
Trade Services
South America Training
United Arab Emirates
Regular Trade Services to UNITED ARAB EMIRATES Dubai, Sharjah and Abu Dhabi
Full & part loads

OVERSEAS REMOVER
Advance Payment Guaranteed
Memb No: GO13
01432 377477
fax: 01432 279894 email: shipping@gbliners.com
Caribbean South Africa
Contact Justine or Stuart on
India
Israel
Trade Services to INDIA

One point of entry for delivery anywhere in India. 11 receiving depots
Full & part loads
Memb No: GO13

Worldwide Relocation Fi n e A r t & A n t i q u e s S h i p p i n g
The largest consolidators of HHPE from the UK to Israel. Weekly + full destination services!
ISRAEL
01432 377477
fax: 01432 279894 email: shipping@gbliners.com
Contact Justine or Stuart on
Stephen Morris Shipping Plc, Unit 9, Ockham Drive, Greenford Park, Greenford. UB6 0FD UK. www.shipsms.co.uk E: roger@shipsms.co.uk
020 8832 2222
Trade Services
External Elevators
Strip Ad Trade Services:Layout 1 Trade Storage
29/11/10
11:23
Page 1
Cadogan Tate Trade Services

TRADE STORAGE Please call Alan Carpenter 0208 963 3905
Depots in LONDON NW10 WOKINGHAM (M4) OXFORD (M40) Secure alarmed warehouses helpful flexible service - competitive rates External access up to 6 th floor no stair/lift work. Includes Operator & Equipment. Immediate payback in saved time & money.
www.cadogantate.com
EXTERNAL ELEVATOR Please call Alan Carpenter 0208 963 3905 EUROPEAN GROUPAGE Please call Stuart Ashe 0208 963 4015
Fortnightly air-ride satellite tracked service between London, Paris, Geneva & Cte dAzur. Fine Art service available. Trade rates.
www.tradestorage.co.uk
We are not a removal company or your competitor, you are our clients on which our business depends. They say that imitation is a form of flattery - but there is only one Trade Storage Limited.
Warehouse Containers
G&R Advert 60x60mm:Layout 1 Piano Specialists
20/10/08
16
sales@tradestorage.co.uk
London or Swindon 0208 795 4838 or 01793 731696
Trailer Hire
THE PIANO SPECIALISTS

A family run business, Est. in 1968.
From car trailers to 3200 cubic feet stepframes, 8 container curtainsiders unsignwritten haulage available too. (UK and Europe). www.tradestorage.co.uk/trailers 020 8795 4838 or 01793 731696
TRAILER HIRE
LOCAL MOVING WORLDWIDE SHIPPING WEEKLY EUROPEAN SERVICE

Recommended by the worlds finest piano manufacturers, auctioneers, music colleges & academies.
Mem. No G005
100 BOLLO LANE, CHISWICK, LONDON W4 5LX Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855
Email: info@gandrremovals.co.uk www.gandrremovals.co.uk
Trade Services
Classieds
Classied Advertising Charges

All classied advertisements should be booked no later than the 10th and received no later than the 15th of the month preceding publication. For all advertising enquiries please contact: Steve Pearce at Rubicon Marketing on: 0117 330 8370 or e-mail: rands-advertising@bar.co.uk
For Sale Used 250ft3 storage containers 75 each. Contact Mandy on 01285 641003
Rates
Situations Vacant For Sale and Wanted ads Boxed Ad (Semi-Display) Half Page Mono Half Page Colour Quarter Page Mono Quarter Page Colour Box Number
All charges are plus VAT.
DOCUMENT STORAGE CONTAINERS FOR SALE (250ft3)

Once used. Superb condition. 100 each + VAT. Contact Matt Purdie: 07770 583 407
2.15 per word (min 15 words) 2.15 per word (min 10 words) 30 per single column centimetre 510 615 425 500 +30
(Please note all lineage & semi-display ads are set by R&S in house style)
Opportunities
Are You Looking To Sell?

We are looking to buy good quality household moving and storage companies in London and the home counties. Please call 07933 123 123 in full condence for a quick decision.
Box Numbers
Replies to Box Number advertisements should be sent to: The Advertiser Box no. (XYZ) The British Association of Removers Tangent House, 62 Exchange Road, Watford, Herts WD18 0TG
Situations Vacant
In line with the Sex Discrimination Act, all positions are open to male and female applicants.
Situations Vacant
Vehicles
Purchasers of a vehicle advertised in Removals & Storage should satisfy themselves that the payload/volume is suitable for the purpose for which they intend to use it.
SELL IT, FIND IT, FILL THAT VACANCY,

WITH A LINEAGE AD
FOR JUST
2.15
+VAT
PER WORD
Classieds
BOOK YOUR CLASSIFIED QUARTER PAGE ADVERTISEMENT

FOR
FOR
Please contact Steve Pearce at Rubicon Marketing on: 0117 330 8370 or e-mail: rands-advertising@bar.co.uk
425 COLOUR: 500 190

+VAT +VAT
C O N T A I N E R S F B G K D I J U B O H Q G H S X G R A I B O A R D R A D E O I A O N K S A L Y I V Y U K C E K S M B T E R E O C K N R I N T R G R T S U R I P U Y R O E T U G A U G E S H X T I F C T S H G L J O H R N E B O I S R L U N T G T Y A U D F O U I T A I R L E X F O S E E T B O R D G S T A T T A F I Z S R O D I C P S L O E T Y O S G M C H M 1 Abbr. for the graphs used to track drivers hours; a traditional Mexican dish TACHOS 2 The form used for printing on cartons; an electronic record player, tape recorder, etc. STEREO 3 A corrugated product used to protect and wrap around awkward items e.g. guitars SHEET BOARD 4 The three letter word we use for our economy dolly trucks; the abbr. for an institution where a degree is gained UNI 5 An alternative phrase used by the industry for our foam oor protectors DRUGGETS 6 A previous BAR Services General Manager TONY ALLEN 7 125K/125T BC and 150M/150T BC, for example (for those of you who have been paying attention to our articles on corrugated board this should be easy!) BOARD GRADE 8 The ideal product to strap and secure heavy items in transit; in between ducks feet? WEBBING 9 This word denotes the thickness and strength of polythene products GAUGE 10 How many years BAR Services has been supplying BAR members with packaging products? THIRTY 11 The term occasionally used for mottled, white corrugated board; An amorous
MONO:
OFFER!
THIS SPACE PLUS PICTURE FOR ONLY
VEHICLE SALES
Make and Mod el Marsden Vanpla nX container, new MOT to Ju ne XXXX, full service histor y XXXXXkm. Feature, feature, feature, feature, feature, feature, feature, feature, feature, LEZ compliant. Asking price Contact XXXX XXXX Phone and em ail address
FOR SALE
+VAT
BAR Services word search solution

T O N Y A L L E N G I E S I N O F T A A N B S S I B T C O T Y T A T F O N B mollusc? OYSTER 12 The type of tyres found on an Expresso truck AIRLEX 13 Commonly known as a linen carton The pack ? is part of the BAR Services modular range FOUR 14 The industry term for brown tape, To polish or shine metal BUFF 15 A 3 letter abbr. the BAR secured this bodies approval in 2008 OFT 16 Large wooden items used to contain, store and transport goods CONTAINERS 17 BAR Services made this payment back to its members at the end of 2010 REBATE 18 A metal item necessary for members with storage facilities PADLOCK 19 A higher grade of tape that can be torn by hand; a trendy term for 45s, LPs and 12 records VINYL
N N
A W
W E
G M A
D N
M U M
S M
Classieds
FIND THE RIGHT PERSON FOR THE JOB
BOOK YOUR CLASSIFIED QUARTER PAGE ADVERTISEMENT

FOR
FOR
Advertise your job vacancies in Removals & Storage magazine

Contact Steve Pearce at Rubicon Marketing on: 0117 330 8370 or e-mail: rands-advertising@bar.co.uk
425 COLOUR: 500
MONO:
+VAT
+VAT
Order additional copies of R&S

R&S is published monthly and costs only 48 a year for UK companies and 72 a year for Overseas companies. You may order as many copies as you wish. Please send your order with payment to: British Association of Removers, Tangent House, 62 Exchange Road, Watford, Herts WD18 0TG England.
Please send Name Company Address
copies of Removals & Storage to:
I enclose a cheque for made payable to: The British Association of Removers I wish to pay by debit/credit card (not Amex) Card number
Postcode Tel no email Expiry date MM/YY Security code
Jack of all trade

Those of you who dont yet use our trade groupage shipping services obviously dont know Jack.
You can rely on Anglo Pacic to handle your customers goods with care. Weve been in the business for 30 years and offer frequent sailings on all routes to major destinations worldwide. Well arrange shipment on the vessel promised and nominate reliable FIDI agents at destination. With depots in London, Manchester and Glasgow we offer a competitive solution wherever you are located. At Anglo Pacic we understand your business and will ensure that your goods are handled professionally from start to nish. Visit our website or simply call Jack and his team and get in the know.
Jack Dorrington Trade Manager
Memb No: A026
Our Services Continuous receiving in London, Manchester and Glasgow Worldwide LCL, FCL and airfreight services Regular groupage services to Australasia, North America, South Africa, S.E. Asia, Dubai, Cyprus On-line sailing schedule updates and shipment tracking
FREEPHONE 0800 707 6093 Or visit us at www.anglopacic.co.uk. London, Manchester, Glasgow

R&amp;S March 2011

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March 2011 Number 440 4.00 www.bar.co.

Russell Fewins prole Page 32

EXCESS INTERNATIONAL MOVERS

Memb. No: E003

Unrivaled weekly shuttle service

Trade Desk: 020 8344 6809

Memb No: D052

Britannia Simpsons of Sussex

The Scandi-man can...

Contact Details: Editorial

Contact Details: Advertising

Copy and advertising deadlines 2011

March 2011 Removals & Storage

Masternaut rst to market with Android vehicle tracking app

Thinking inside the box

Removals & Storage March 2011

Foreign trucks to be charged for using our roads

Survey reveals speed camera lottery

ONeil Software celebrates 30 years

BAR 2011 conference bike ride

March 2011 Removals & Storage

Reason Global partnership with Moving Services Group

Texting spells disaster if carried out while driving - no surprise there

Distracted drivers more likely to crash

Chris Smallwood takes controlling share of Britannia Anchor Removals

March 2011 Removals & Storage

UniGroup Worldwide UTS supports Tumbleup4Life

10 Removals & Storage March 2011

Records Management: why you should offer it to your customers

March 2011 Removals & Storage 11

ICM Gerson moves Saracen

ECO-THAW could provide a viable alternative to gritting

Ice eliminator to keep trafc running next winter

12 Removals & Storage March 2011

BASIL FRY & COMPANY

Pickfords helps MTV UK move home

Abels men honoured for excellent driving

March 2011 Removals & Storage 17

Move One Afghanistan helps orphanage

Business owners want simpler tax laws

Blankets and bedsheets being distributed at the orphanage

Cook 776, Taxitruck 1

Removal foreman Phil Grifths (left) with Alistair Cook

18 Removals & Storage March 2011

Addressing the Needs of our Members...

Free Legal & Financial Advice Lines for BAR Members

Financial Support Advice Line Tel: 0207 630 6665

Financial Support Advice Line

0207 630 6665 email: BAR@wellersaccountants.co.uk

Legal Support Advice Line

01254 828300 email: linda@backhouses.co.uk

Barry Prior Consultant: Specialises in goods in transit and liens.

Please tear off and keep this card

Legal Support Advice Line Tel: 01254 828300

Keep proper books or risk a ne

UK HOUSING MARKET UPDATE

Early bird breakfast deal at the CV Show

The Commercial Vehicle Show

March 2011 Removals & Storage 21

Public sector procurement a new approach

The suspense is over. Our Bristol depot now open

www.pluscrates.com tel: 0208 900 0321

Depot Locations at: London, Birmingham, BRISTOL, Manchester and Livingston

R&S March 2011

R&S March 2011