End-to-End Service Management: System Center Operations Manager 2007

Walter Pitrof - Technology Solution Professional Microsoft Schweiz GmbH

Agenda
What is in SCOM 2007 ? System Definition Model (SDM) Components Architecture Management Packs Service Oriented Monitoring Reporting Extending SCOM 2007 Resources

What is in SCOM 2007 ?

What is in SCOM 2007?

Client,Server Device Monitoring Audit Collection Proactive alerting/action Service (ACS) response
Knowledge Management Management Reports Service Oriented Monitoring Client Monitoring

System Definition Model (SDM)

Knowledge Driven Management

System Definition Model (SDM):
A formal model of a complete system All information pertinent to deployment and operations SDM

Machine-readable, capturing intent of developers and administrators

System topology Developer constraints IT policy Installation directives Health model Monitoring rules Service Level Agreements Reports
Applications

Application Hosts

Network Topology & OS

System Definition Model Overview White Paper http://www.microsoft.com/business/dsi/sdmwp.mspx Understanding SDM and its Practical Application in 2006 to 2008 http://www.microsoft.com/business/dsi/smds_wp.mspx

Hardware

SCOM 2007 Components

SCOM 2007 Components

Operational Database
- Operational data store - Configuration store

Whats New?
Customizable database name Installed using a SQL script Remote database setup using command line

Root Management Server

- Central point for configuration management and extensibility - Supports high availability

Management Server
- Sends configuration and receives data from Agents - Same as MOM 2005

Console
- Integrated experience for operators and administrators - Role based security ensures optimized experience for all users

Whats New?
Unified Console Command Shell

SCOM 2007 Components

Reporting Data Warehouse
- Long term data store - Supports high availability

Whats New?
Multiple management groups Custom data warehouse name

Reporting Server
- Provides reports - Installed on SQL Reporting Services 2005 SP1

Whats New?
Console integration

Agent
- Used to monitor servers and clients

Whats New?
Leverages Active Directory Can be deployed using SMS, Sys-prep or Command Shell

NEW

SCOM 2007 Components

Audit Database
- Stores security events - Supports high availability

Audit Collector
- Collects events from the Audit Collection enabled agents

Web Console Server

- Thin client much like OWA - View Topology diagrams and performance charts - Run Tasks

Gateway Server
- Monitors Agents in untrusted domains - Requires certificates

SCOM 2007 Architecture

Three Typical Categories of Customers

Medium
Topology: Single AD Forest Servers: 15 500

Topology: Single/Multiple AD Forests Large L Servers: 500 2500

Topology: Multiple AD Forests Enterprise Servers: 2500 +

12

Large Organization
Managing 500 to 2500 servers

RMS = Root Management Server MS = Management Server RS = Reporting Server

SCOM 2007 Install Overview

Demo
Computer & SNMP Device Discovery

Management Packs

Management Packs
Business Knowledge Developer Insights Operational Processes

SDM Models

Service Models

Demo
Import MP

Sealed Management Packs

Read only Digitally signed by vendor Benefits
Simplifies upgrading to a new version Easy to roll back to original version Simplifies troubleshooting for the vendor

Overrides
The mechanism to modify MP behavior Stored separately from the vendor MP Stored in a new MP
e rrid ve O s

IIS AD

SQL
ck or n d Pa Ve e n t em ag

Ma

2 er ag e n Ma tur ns truc io rat ras pe Inf O

00

Demo
Adjusting Monitors with Overrides

Service Oriented Monitoring

Distributed Application Messaging

Health Models

Demo
Distributed Application

SCOM 2007 Reporting

Demo
Reporting

Extending SCOM 2007

Heterogeneous platform support

Partner Ecosystem

System Center Operations Manager 2007(SCOM) provides best-of-breed operations management to the Windows platform and Microsoft applications Partners extend SCOM to heterogeneous environments delivering rich management capabilities to a broad range of platforms, applications and devices Build a Management Pack

Use MCF (SCOM Connector Framework) to extend SCOM to your Management tool Join Microsoft Management Alliance (MMA) see whitepapers, SDKs, links to Partners, etc. www.microsoft.com/management/mma

Resources

Resources
Webcasts on TechNet: http://www.microsoft.com/technet/opsmgr/2007/evaluate/webcasts.mspx
System Center Operations Manager 2007 Product Documentation http://www.microsoft.com/technet/opsmgr/2007/library/proddocs.mspx

Downloads for SCOM 2007: http://www.microsoft.com/technet/opsmgr/2007/downloads/default.mspx

Management Pack Catalog: http://www.microsoft.com/technet/prodtechnol/mom/catalog/catalog.aspx?kw=&vs=20 07&ca=&co=All Operations Manager 2007 Supported Configurations http://technet.microsoft.com/en-us/library/bb309428.aspx SDK: System Center Operations Manager 2007. http://msdn2.microsoft.com/en-us/library/bb437575.aspx SDK: Automating Management Pack Development: http://msdn2.microsoft.com/en-us/library/bb437607.aspx SDK: How to Create a Management Pack: http://msdn2.microsoft.com/en-us/library/bb437626.aspx