what are the three main functions of a tour operator? 1.plans and develops tour packages 2.

assembles the varios travel components 3.delivers the tour package what are the five sources of income of the tour operator? 4.variable mark-up based on contracted rates from the suppliers 5.cost-savers and concessions 6.sale of optional tours, excursions, and extensions 7.shopping commision 8.direct sales of end-users what are the characterizations of a tour operator? 9.a wholesaler 10.a conduit and a middleman 11.has variable but limited profit margins 12.general additional revenues by selling optional tours, excursions, and extensions 13.sell direct to the end users. what are the four types of tour operators? 14.LTO - local tour operators 15.DTO - domestic tour operators 16.ITO - Indbound tour operators 17.OTO - outbound tour operators what are the aspects that makes the four types of tour operators different? 18.area of operations 19.nationality of travelers 20.market or source of traffic 21.type of tour package operated regular sightseeing/tour package ad hoc sightseeing/tour package
domestic area of operations local inbound outbound

anywhere in where the the operator is philippines based and the immidiate vicinity

anywhere in anywhere in the the philippines world except philippines

nationality of filipinos and travelers expatriates living and working in the philippines market or source of traffic type of tour packages philippines

filipinos, foreigners and foreigners and balikbayans expatriates living and working in the philippines philippines and abroad abroad regular package ad hoc and regular package

filipinos and expatriates living and working in the philippines

philippines

ad hoc and regular package

ad hoc and regular package

what is tour operations? is the preparetion and implementation of all activities within an itenirary, within a given time frame, and within the estimated costs, in order to meet the

expectations of the paying client. customer satisfaction is meeting the expectations of the clients what are the activities involved in tour operations? quotations & reservations field operations 1. contracting - negotiating and collecting from suppliers the contracted rates and concessions available to tour operators 2. costing. Putting together the costs of the various activities or services included in the itenirary, depending on the number of projected travelers availing of the tour package. Also aconfidential tariff construction.

3. quotation. Desired profit plus cost and prorated concessions. Listing of prices in the confidential tariff. (cost +profit =quotation) 4. reservations. Processing the advance requests for space or services with the suppliers. 5. transfers arrival or departure tours sightseeing or packaged accommodations and meals passage, air, sea, land ancillary services. 6. accounting. Collection of payments and payment to suppliers. 7. evaluation. Assessment of the clients' satisfaction in the package or product.

ORGANIZATION OF A TOURS DEPARTMENT