Академический Документы
Профессиональный Документы
Культура Документы
Satisfaction:
(1) Very Dissatised (2) Dissatised (3) Neither Dissatised nor Satised (4) Satised (5) Very Satised
Importance
(1) Not Important at all (2) Of little Importance (3) Neither Unimportant nor Important (4) Important (5) Very Important
A. - CURRENT SYSTEMS
1. IT systems provide access to all information you require to do your job. 2. Information required to do your job can be easily obtained from one system (i.e. rather than having to use many different sources or re-keying into a spreadsheet or another system). 3. Current IT systems help me to do my job effectively and efciently. 4. User friendliness of IT systems (including user interface, help functions, navigation and general ease of use) 5. Response Time of information from IT systems (e.g. - Information is readily available) 6. Availability of information from IT systems (e.g.. Applications are reliable and always available when I need to access them). B. - NEW IT SYSTEMS DEVELOPMENT
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7. Your IT department understands your business requirements. 8. Your views are respected by IT and you have the opportunity to provide input into or review proposed solutions. 9. Your ability to obtain IT solutions to business problems in a timely manner.. 10. Overall quality of IT solutions (Hardware, software, integration, workstations, applications etc.) 11. Method of introducing new solutions (e.g. adequate training, documentation, planning, support, etc.).
D. - RELATIONSHIP WITH IT
15. Your IT departments handling of your satisfaction as a customer 16. Your knowledge of the complete range of Services provided by your IT department 17. The communication with your IT department is open, honest and effective 18. You have a positive and effective working relationship with your IT department 19. Considering all aspects of your relationship with IT, please rate your overall satisfaction?
2005 Info-Tech Research Group
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