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Departmental Study of

Submitted by:

Dr.Dinesh Kumar Internee Medical Service


Introduction Floor Map Purchase Department-Ownership Scope Location Hierarchy Procedures Purchase cycle Stores Scope Purpose Responsibility Departmental Hierarchy Departmental Structure Budget Considerations Material Management Process Vendor Identification Receipt, Inspection and Storage Inventory Turnover Stock Verification Issue and Distribution Disposal/Condemnation Minimizing loss and Pilferage Consumption Pattern Documents Generated Pharmacy Hierarchy Procedures for rising indents for IP/OP

Fortis group acquired S L Raheja hospital, after it signed an operation and management (O&M) agreement with the 140-bed multi-specialty hospital at Mahim on April 06 2009.

According to the press release This is the second hospital to be taken over by Fortis Group in Mumbai. Earlier, it had taken over the Hiranandani hospital in Navi Mumbai. Fortis had acquired this tertiary care hospital for Rs 25 crore in 2007. The Mumbai projects are part of the groups plans to have a total capacity of 6,000 beds by 2012.

S. L. Raheja (A Fortis Associate) Hospital is a 140 bedded, multi-specialty facility that provides comprehensive & affordable care to patients suffering from various ailments. Known widely as a leading hospital for advanced management in Diabetes & Oncology, the hospital is poised to develop as a centre of excellence in Diabetes, Oncology, Trauma, Cardiac Sciences, Emergency Services and critical care under the professional management of Fortis healthcare.

Director for the Mumbai Zone for Fortis Healthcare Ltd and CEO of S. L. Raheja (Fortis Associate) Hospital, Mumbai since March 2009 is Dr. Uma Nambiar (Qualified Neurosurgeon and Healthcare administrator)

Floor Map in S L Raheja Hospital

Raheja hospital is a 12 storiyed building with North wing & south wing with patient lift 6 in number, additional service lift for support staff 2 in number, Reception , Toilets, Dirt Utility room , Pantry , Fire Exit door , AC Shaft duct in all the floors. FLOORS Ground Floor NORTH WING DEPARTMENTS SOUTH WING Pharmacy,Cafeteria,TPA & Medical social worker cell , Front desk , Material Management Auditorium (100 people capacity), Pantry, Administration departments ( H R , I T , Marketing, Finance ), Board rooms. Cath lab****** ******

Radiology department : C T Scan , Mammography , X-Ray , Sonography Blood bank : Blood component room , Apheresis room, Store Laboratory services

First Floor

Second Floor Third Floor

Fourth Floor

Fifth Floor

Operation Theater Complex ( 7 rooms ) General OPD 18 dept ( Except oncology department all departments present ) Dirty Utility , Toilet Maternal & Child care department : Maternity ward , Lamaze Center , Antenatal Clinic , Post natal clinic , drinking water , physiotherapy,IVF ICU : 33 beds

Maternal & Child care department : Labor room , LDR Suite, OT, Waiting Lounge , Dirty Utility , Toilet , Nicu Ophthalmology department , Stress test ( 2d)

Artificial Kidney Dialysis Unit (Nephrosis) 2 rooms ,Rx room , Waiting area Sixth Floor Male Wards : IPD a) General class:16 beds b) Economy Class: 12 beds Nursing station , toilets Infection Control Department Male Wards : IPD a) Private : 5 beds b) Semi Private : 10 beds Nursing station , toilets ****** Pediatric oncology Female Wards : IPD a) General class : 16 b) Economy class : 12 Nursing station , toilets

Seventh Floor

Eighth Floor Ninth Floor

Tenth Floor

Eleventh Floor

OPD Oncology Consultation room : 8 Medical record department Clinical research department IPD

Female Wards : IPD a) Private : 5 beds b) Semi Private : 10 beds Nursing station , toilets ****** IPD First Class Beds : 6 Second Class Beds : 8 Day Care Unit Rooms : 4 Beds : 8

Twelfth Floor Basement


IPD Suites : 5 room Library HR Department , Medical Services

Purchase department , CSSD , Maintenance department ****** Various project Under construction

Departmental Study of SLRH Purchase Department Ownership:

Hospital Purchase department run by hospital. It has not been out sourced to any external agency

Scope of Hospital Purchase department:

Studies have estimated that materials in larger hospitals accounted for more than 40 per cent of total hospital budget. Material management encompasses acquisition, shipping, receiving, evaluation, warehousing and distribution of all goods, supplies and equipment for an organization. In SLRH nursing units, laboratory, X-ray and other department make their own purchases, negotiate prices and maintain their own inventory. Purchasing is decentralized in SLRH Activities for placement of orders Purchase records Purchase reports Maintenance of vendor relationship Forecasting and planning Checking invoices and Inspection

As the department generates moderate traffic of hospital personnel and vendors to and from outside the hospital it is situated on the basement level which is far away from the other traffic areas within the hospital. It is close to the unloading dock which is in ground floor area big enough to handle trucks bringing in supplies

Hierarchy: CEO

Materials Head

Pharmacy Manager

Purchase Manager


Pharmacy officers


Pharmacy Attendents

Pharmacy Attendents

Store In charge

Store Officer Attendents

Procedures in Purchase department:

Requirement from user department
Purchase requisition form

Purchase department

Send ENQUIRY to the vendors

Get QUOTATION from vendors

Study and compare the quotation with our cost Payment to vendors

Negotiate the quotation to fix the price

Place the ORDER to the right vendor Finace Department

Follow up with the vendor

Get the material GRN Challan Invoice

Inspect the material

Stores credit the material

Purchase Cycle

P request Other User Department

Follow up PO Acceptance PO Supplier

Enquiry Purchase Department Quotation


PO Goods

Stores Inspection Report (IR)

Accounts Department


The scope of the department relates to effective management of material. It covers purchasing and management of Hospital Consumables, Printing & Stationary; Hospital wares Medical and Non Medical equipments pertaining to the needs of the entire Hospital.

The purpose of the department is to plan for, acquire, store, move and control materials to optimize the usage of facilities and capital funds and to provide customer service in accordance with organizational goals.

Materials head Manager and in charge General Store

Departmental Hierarchy:
Materials Head Store In charge

Store Officer


Department Structure:
The wider function of the material management department of the hospital comprises of two basic functions a) Purchase Function b) Stores Function. The hospital has integrated the purchase and the store functions into one department Material Management


Central Store


1. Demand Forecasting and Planning: The Hospital uses a large variety of material for patient care .The department undertakes standardization of products i.e. grouping items of similar specifications together and hence it facilitates the department to forecast and plan its material requirements. The material used in the hospital is broadly classified into seven categories: Capital Assets Consumables Hospital Wear Printing and Stationary Linen Instruments Consignment. 2. Purchase: The Department undertakes centralized purchasing of all materials excluding pharmaceutical items. The Material Management department purchases the items on the following two bases: Reorder Level Request for purchase of items from the User Department or Management.

Vendor Identification:
1. General Items such as Stationeries, Consignment item etc: Identified through quotation received, past experience with the supplier 2. Equipments: The decision to purchase any equipment for the hospital is taken by a multidisciplinary committee known as purchase committee. The committee evaluates the need for any equipment in commensurate with the scope of services provided by the hospital.

Emergency Purchase:
In case of immediate need to buy any item the Material head / Executive has to authorize such need. After receiving the instruction for immediate purchase of any item the store in charge first checks for the supplier of the product among the registered list of vendors .If the supplier of the item is available among the registered vendors, the supplier is informed to supply the product immediately. In case the required items are not available with the registered vendors of the hospital, the in charge contacts the most accessible supplier of the product and purchases the items in order to cope up with the emergency need. Once the need is over and the future requirement of the item is foreseen, normal purchasing procedure is followed.

Receipt, Inspection and Storage:

The vendor supplies the materials at the Central store unless it is some equipments (medical or non medical) etc which are directly installed in the site of operation. Whenever an item is delivered the same is verified in the presence of the Store In charge, Representative of the supplier and representative from the purchase committee of the hospital. Verification is done to ensure that the item is as per the order placed etc.

The following procedure is followed while receiving the supply: Receipt of supply in Specific Locations

Verification of supply against suppliers invoice


Is Verification Cleared? Yes/No


Supplier invoice is not acknowledged

Suppliers Invoice is forwarded to the Security Department for Clearance.

Items are returned immediately.

Store In charge approves the invoice and forward it for recording Transaction is recorded in the Goods Inward Register.

Actions are taken as per the terms of the MOU

Invoice is forwarded to Account for Payment and the same is recorded in the Bill Dispatch Counter

Supplier Reevaluation: Every Vendor with whom the hospital enters into agreement for the supply of materials are evaluated on a periodic basis so that their service standard could be determined .Any deviation in their performance as per the MOU are informed to them for correction .Incase they do not adhere to it appropriate actions are taken within the purview of the MOU entered with them.

The Central Stores undertakes centralized storing of all items except pharmaceutical products, food items and bulk equipments (which are directly installed at the site of operation).

Store Location:
The location of stores once taken cannot be easily changed. It is costly to change the storage location at a later stage. In SLRH stores is located in the basement level with individual sub stores in department

Arrangement of Items:
The items are designed in predetermined/designed racks inside the Central Stores. Items such as radiographic films, spirits etc which are inflammable are stored in separate location.

Stock Location Method:

The items which are frequently used items are arranged are located in most easily accessible area so as to facilitate its quick identification and delivery to the user department.

Inventory Turnover:
The Department has to keep a track of the proper turnover of the inventory so as to ensure efficient utilization of the item stored. Stock Turnover details are calculated on a monthly basis for each month and the report is submitted by the store in charge to the Material Head. The Department calculates the inventory turnover ratio by dividing the total value of inventory in rupees issued by the department by the value of the closing stock at the end of the month.

Stock Verification:
Verification of stock is done annually .It includes ground balances with the figures show in the stores ledger .However the department prepares a monthly report of the Purchase summary (category wise ) , Items issued during the month and the Closing stock at the end of each month and submits the report to the Material head for evaluation.

Inventory Control:
The Hospital recognizes the importance of adequate supply of items in providing quality healthcare to the patients. For efficient management and control inventories the Material Management Department as classified on the basis of their cost value which is as follows : Classification A B C Cost Value (in INR) Not yet defined Not yet defined Not yet defined

The department low stock level for very high value items, usually they are purchased directly when the need arises , however the hospital maintains a list of vendors for the products so that purchase of the product can be affected quickly .The department maintains higher value of stock for items which are frequently used in the hospital.

Lead Time: The lead time for general items is almost zero as the hospital at the time of awarding contracts includes a clause for the same; hence the suppliers are legally bound to supply such items at the earliest. For items like Laboratory reagents the lead time is 7days. The lead time for equipments and other such items is usually higher as it involves not only delivery lead time but also administrative lead time as administrative can take some time before giving the final approval for its purchase.

Re-order level: The physical position of the stock is reviewed every month .Orders are placed depending on the stock on hand, rate of consumption and the lead time in such a way that the stock does not fall below the usage rate prior to the next review .

Issue and Distribution:

Indent request placed by the user department

Store Receives request and the items is searched


Item is available in store? YES/NO


I Procedure for Purchase of the item is followed.

Transaction is recorded in the Material Issue Register

Items are dispatched

Items are collected by the Department Representative

Minimizing Loss and Pilferage:

Access to store is limited. Only authorized store personals can enter the main storage area. Every day evening before the store personals leave, the closing stock at the end of the day is evaluated and the store is locked. In case of Emergency the store can be opened with the permission of authorized person. The store is always under surveillance with camera at entrance and exit.

Consumption Pattern:
The General Department makes graphical analysis of the consumption pattern of different kind of products every month and compares the same with that of the previous month so as to be able to understand the change in the consumption pattern of the items for different category of items. Consumption pattern analysis helps the department in demand forecasting and material planning.

The total quantity consumed for each category of item is calculated The Audit Committee also evaluates the performance of the department to satisfy the needs of the user departments .the performance is evaluated on the basis of the following parameters which are: Timely availability of material Quality of the material Number of occasions when stock out have occurred.

Method of issuing materials is FIFO (First in First out) Each department has a specific day in a week to collect materials from store to sub stores. Example : Accounts/Pharmacy/Billing Monday , OT / CSSD / Laundry Tuesday Man Power in Purchase department: Material Head 1 Purchase manager-1 Executive-1 Stores incharge-1 Stores officer-2 Attendent-1 Timings: 10 Am 6 Pm For Returnable items gate pass are made which are signed by receiver, authorized personnel, prepared personnel For oxygen cylinders no gate pass are issued

P request-Purchase request PO-Purchase Order IR-Inspection Report HIS-Hospital information system GRN-Goods receive note

As various new projects are coming up in SLRH, stores are short of a staff. In my observation as the supplier comes in for delivery there is only one person who is responsible for preparing the documents, physical counting, receiving the materials and keeping the records which makes the process long. A separate area for receipt and inspection of materials and a separate area for issues should be provided on the store premises, with adequate office space. Each item on inventory of the stores is best identified by a code number which can be based on the generic name of the item or its application. For example, Cotton which may have a classification number 17 will have sub classifications cotton absorbent, cotton nonabsorbent either in standard packing of 500 gm. or 50 gm. Identification code will simplify the work process.

Popularity location system: In this system, emphasis is placed on

frequency of demand. Popular items are located in the most advantageous position from the point of view of handling and issues. For example Central portion of the stores should be used for small popular items, upper shelves for light weight and least popular items and lower shelves for light weight items.

The hospital can also introduce a system of internal audit to keep a close vigil on the activities of the store .The Internal Audit Committee can make periodic audit of the store at the end of every quarter .The Store Official has to submit detailed report to the Audit Committee.


Hospital pharmacy runs by the hospital. It has not been outsourced to any external agency.

SLRH Pharmacy caters to the medicinal requirements of both IP as well as OP patients.

It is conveniently situated on the ground floor, near to the cash counter and reception area. It covers an area approximately 350 sq feet

FDA Act Drug and cosmetic act Pharmacy act Narcotic drugs and psychotropic substances act SLRH fall under zone 4 of FDA, Mumbai Licenses are adequately displayed

Head (Materials)

Deputy Manager

Pharmacists Pharmacy attendents

Pharmacy Officers pharmacy attendents

Storage Conditions:
Clinically for oncology SLRH Pharmacy has chemotherapy drugs that are stored under lock and key, away from direct light as it may lead to their deterioration due to their sensitive nature. Drugs for diabetics are also stocked. The drugs of daily use are stocked alphabetically near pharmacys entrance

IP OP Ward Issues Man Power 12 in number Timings: 24 hrs / 365 days 8 hours per shift

Procedures for raising Indents and Stock Issuing:

For IP:


Doctor Prescription

Junior Doctor writes on Drs Sheet

Indent raised by nurse

Pharmacy receives it through HIS

Issues requirements and gives issue slips

For OP

Doctors Prescription

Patient/ Patients relatives/Attendent shows prescription at pharmacy

Issuing of order slip to the Patient/attendant

Payment at the billing counter

Handing over the receipt to the pharmacy

Medicines issued