[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011

Spring Semester 2008 Knowledge Management Quiz # 02

Please read the following Instructions carefully before attempting the Quiz solution:

Last date for submission of Quiz is July 01, 2008.

You may consult the concerned chapters. Make sure that you have uploaded the Quiz before due date. No quiz will be accepted through E-mail after the due date. No file will be replaced once uploaded on LMS in any case. Compose your document in MS-Office 2003. Any file created in any other version will not be accepted and marked zero. The answers will be in tabular form

1-Which of the following is not type of business? a- Expert driven b- Experience driven c- Expense driven d- Efficiency driven 2-Which of the following is known for the efficiency driven business? a- Stock b- Flow c- Funds d- Growth 3-SCM stands for_______? a- Supply chain management b- Service chain management c- Supply change management d- Supply chain measures 4-Which of the following is a meaning of epistemological in knowledge management? a- Involves knowledge creating individuals, groups, organization, and inter-organization b- Involves tacit, explicit of knowledge c- Involves implicit knowledge d- Involves semantic knowledge 5- SECI process stands for _______? a- Socialization extreme combination internalization b- Security externalization combination internalization c- Socialization externalization combination internalization d- Socialization externalization combination initiative

[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011 6- Which of the following means collaboration, knowledge sharing of logistics and consensus among knowledge workers and suppliers? a- Socialization externalization combination internalization (SECI) b- Customer relationship management (CRM) c- Supply chain management (SCM) d- None of the above 7-Knowledge generation process includes all of the following except? a- Acquire b- Rent c- Dedicate d- Require 8-Identify the school that looks to KM as a dimension of competitive strategy? a- The Economic school b- The strategic school c- The organizational school d- The management school 9-Which of them is wrongly connected? a- Socialization----the conversion of tacit knowledge to tacit knowledge b- Combination------the conversion of explicit knowledge to Tacit knowledge c- Externalization----the conversion of tacit to explicit knowledge d- Internalization---the conversion of explicit to tacit knowledge 10-Which of the following component is not a part of Nonakas model? a- SECI process b- Knowledge assets c- Leadership d- Ma
1. The idea of managing knowledge is ______________________ because it is not something one typically thinks of as being managed. a. b. c. d. Abstract Concrete Figurative All of the given options

1. Which of the following is an intangible resource? a. b. c. d. Machinery Land Physical labors Reputation

1. Tacit knowledge is expandable, diffusive and shareable but not a. Compressible b. Transmittable

[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011

c. Substitutable d. All of these options 1. The terms knowledge work and knowledge worker first time coined by Professor Peter Drucker in________. a. b. c. d. 1955 1960 1965 1970

1. Knowledge is always a part of a _________________ system. a. b. c. d. Static Close Dynamic Open

1. Knowledge embedded in systems, technology and _____________. a. b. c. d. Brain Environment Processes All of the given Options

1. To building KM system there are a lot of challenges that includes following EXCEPT: a. b. c. d. Culture Knowledge Evaluation Knowledge Processing Knowledge filtering

1. If learning insight and judgment abilities are merged together with knowledge in a person, the person has _________________. a. b. c. d. Knowledge Understanding Wisdom Intelligence

1. A network engineer installs 5 computers in a firm using a Manual. After this experience, he further installs 50 computers in another firm without use of manual. Engineer has transferred his knowledge from __________. a. b. c. d. a. b. c. d. Explicit to Tacit Tacit to Explicit Explicit to General General to Expertise Aggregated data Disaggregated data Appraised information Personal experience

1. Knowledge includes all of the following except:

e. The browser from you login on LMS by entering your ID is a part of KM infrastructure. The typical name of that browser is: a. Security Layer b. Collaborative Layer c. Agent Filtering d. Internet Layer f. _________ is the companys internal network of communication system modified for documents transfer between different departmental levels. a. Internet

[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011

b. Intranet c. Extranet d. All of the above are the same

g. Biometrics is a part of access layer in KM system and is an automatic way of

identification of a person based on _____________ characteristics. a. Physiological b. Psychological c. Physiological and psychological d. None of the given options. h. The Delphi method gets its name from the ancient ________ oracle at Delphi who was said to be able to look into the future. a. Greek b. Latin c. French d. English i. NGT is an __________________technique. a. Idea generation b. Knowledge application c. Concept creating d. None of the above
j. _____________ is a collection of nodes linked together to form a net and

through this net a knowledge developer can graphically represent descriptive or declarative knowledge. a. Delphi Method b. Semantic Net c. Black Boarding d. Brainstorming k. An expert spends most of the knowledge developers time dancing around the topic, explaining why his solution is the best. He is exhibiting experts style known as: a. Procedure Type b. Storyteller Type c. Godfather Type d. Salesperson Type l. ____________is focused on collecting and storing all knowledge in information- bases in the organization. This strategy can also be called personto-knowledge strategy. a. Stock Strategy b. Flow Strategy c. Growth Strategy d. Person-to-Per Strategy m. According to Nonaka et. al. (2000) knowledge creation is a process which consists of : a. SECI Process b. Ba (the shared context) c. Knowledge asset d. All of the given options n. If Microsoft is worth 100 billion dollars, and its book value is 10 billion dollars, then its intellectual capital is ___________billion dollars.

[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011

a. 90 b. 100 c. 110 d. None of the given options o. _________________companies are considered as pioneer in the field of Knowledge management. a. Swedish b. American c. UK d. Swiss p. The _____________________consists of employees organization system, and intellectual property. a. Intellectual Capital b. Patent Asset c. Intellectual Rights d. None of the Above expertise, unique

q. The average life expectancy of the most of firm is around _________ years. a. 10 b. 20 c. 30 d. 40
r. Knowledge has very short life but it use make it ___________

a. New and Durable b. Useless and wastage of time c. Refreshing and revalidating d. Everlasting and Interesting
s. Prosumer is a person who is very knowledgeable about a subject and likes to

purchase high-quality equipment. The word prosumer is derived by two words: a. PROfit - ConSUMER b. PROducer - ConSUMER c. PROfessional - ConSUMER d. PROsumption - AsSUMER

[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011

t. Knowledge Can Be a. Born b. Die c. Owned d. Stored e. All of the given options
u. Human mind can be classified into five categories: Data, Information,

Knowledge, Understanding and Wisdom. If human mind answers to "who", "what", "where", and "when" questions, it means one has: a. Data b. Information c. Knowledge d. Understanding e. Wisdom v. Talking to your friend with mobile phone is an event. In this event: Answering a ringing telephone is your ACTION, Hearing the phone ring is DATA, Where the phone is located is INFORMATION and How to pick up the receiver and answer the phone is your _______________. a. Wisdom b. Knowledge c. Learning Process d. Intelligence w. According to Marvin Minsky, the human mind is a ____________________. a. Society of thoughts b. Society of minds c. Society of Events d. Society of incidents
x. Trial and error or reworking problems is used in problem-solving scenario. An

expert uses experience to explain how a problem is solved. This technique of learning is called a. Learning by experience b. Learning by example c. Learning by discovery d. Learning by observation Consistency, Visual clarity, Navigation and Usability are the main ingredients of ________________ layer in 7-tier technical core. a. User Interface b. Authorized Access c. Filtering d. Collaborative Arrange the 7-tier technical layers in ascending order: I. Middleware II. Transport III. The physical layer IV. Knowledge-Enabling Application V. Collaborative Intelligence and filtering VI. User interface VII. Authorized Access Control a. b. c. VI, VII, I, II, IV, V, III VI, VII, V, IV, II, I, III VI, VI, V, IV, I, II, III

1.

2.

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d. 2.

VI, I, II, V, IV, VII, III

HTTP is the abbreviation of _____________________. a. Hyper Terminal Tracking Program b. Home Translator and Technical Professional c. Hyper Text Transport Protocol d. Home Tested And Tried Protocol If a company wants to establish KM architecture for knowledge capturing, this activity in KMSLC is termed as____________. a. Determine Feasibility b. Capture Knowledge c. Design KM blueprint d. Implement KM system KM team success depends on number of following factors EXCEPT: e. Leadership and team motivation f. Team size g. Complexity of the project h. No of experts in a team

3.

4.

In KMSLC, the knowledge developer tests the evaluating system from ________________ of the cycle. a. Start b. End c. Middle d. Any point The Conventional system life cycle is ____________________ but KMSLC is an incremental process. a. Process Driven b. Documentation-oriented c. Result oriented d. All of the given options _____________business solves large and complicated problems for customers. The problems are new, but they can be solved with existing methods in a specific context every time. a. Experience-driven b. Expert-driven c. Efficiency-driven d. None of the given options Nonaka et al. (2001) suggest the essential question of knowledge creation is establishing an organizations ba corresponding to the four modes of knowledge creation. The four corresponding ba for different mode of knowledge creation are originating ba, interacting ba, exercising ba and _______________. a. Modulating ba b. Cyber ba c. Genuine ba d. Physical ba

5.

6.

7.

[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011

8.

When an inexperienced and unskilled employee is placed in work environment, he learns and acquired new knowledge and skill. In this situation one of the SECI processes has implemented that process is: a. Socialization b. Externalization c. Combination d. Internalization

===================================== ====================== 1. Consistency, Visual clarity, Navigation and Usability are the main ingredients of layer in 7-tier technical core. a. User Interface b. Authorized Access c. Filtering d. Collaborative 2. Arrange the 7-tier technical layers in ascending order: I. Middleware II. Transport III. The physical layer IV. Knowledge-Enabling Application V. Collaborative Intelligence and filtering VI. User interface VII. Authorized Access Control a. b. c. d. 3. VI, VII, I, II, IV, V, III VI, VII, V, IV, II, I, III VI, VI, V, IV, I, II, III VI, I, II, V, IV, VII, III .

02

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HTTP is the abbreviation of a. Hyper Terminal Tracking Program b. Home Translator and Technical Professional c. Hyper Text Transport Protocol d. Home Tested And Tried Protocol

4.

If a company wants to establish KM architecture for knowledge capturing, this activity in KMSLC is termed as . a. Determine Feasibility b. Capture Knowledge c. Design KM blueprint d. Implement KM system

[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011

5.

KM team success depends on number of following factors EXCEPT: a. Leadership and team motivation b. Team size c. Complexity of the project d. No of experts in a team In KMSLC, the knowledge developer tests the evaluating system from of the cycle. a. Start b. End c. Middle d. Any point The Conventional system life cycle is an incremental process. a. Process Driven b. Documentation-oriented c. Result oriented d. All of the given options but KMSLC is

6.

7.

8.

business solves large and complicated problems for customers. The problems are new, but they can be solved with existing methods in a specific context every time. a. Experience-driven b. Expert-driven c. Efficiency-driven d. None of the given options Nonaka et al. (2001) suggest the essential question of knowledge creation is establishing an organizations ba corresponding to the four modes of knowledge creation. The four corresponding ba for different mode of knowledge creation are originating ba, interacting ba, exercising ba and . a. Modulating ba b. Cyber ba c. Genuine ba d. Physical ba

9.

10. When an inexperienced and unskilled employee is placed in work environment, he learns and acquired new knowledge and skill. In this situation one of the SECI processes has implemented that process is: a. Socialization b.Externalin c.Combinan d.Internalization

===================================== ====================== 1. The browser from you login on LMS by entering your ID is a part of KM infrastructure. The typical name of that browser is: a. Security Layer b. Coolaborative Layer c. Agent Filtering d. Internet Layer

Quiz # 03

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[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011

2.

is the companys internal network of communication system modified for documents transfer between different departmental levels. a. Internet b. Intranet c. Extranet d. All of the above are the same Biometrics is a part of access layer in KM system and is an automatic way of identification of a person based on characteristics. a. Physiological b. Psychological c. Physiological and psychological d. None of the given options. The Delphi method gets its name from the ancient who was said to be able to look into the future. a. Greek b. Latin c. French d. English NGT is an a. Idea generation b. Knowledge application c. Concept creating d. None of the above technique. oracle at Delphi

3.

4.

5.

6.

is a collection of nodes linked together to form a net and through this net a knowledge developer can graphically represent descriptive or declarative knowledge. a. Delphi Method b. Semantic Net c. Black Boarding d. Brainstorming An expert spends most of the knowledge developers time dancing around the topic, explaining why his solution is the best. He is exhibiting experts style known as: a. Procedure Type b. Storyteller Type c. Godfather Type d. Salesperson Type is focused on collecting and storing all knowledge in information- bases in the organization. This strategy can also be called person-to-knowledge strategy. a. Stock Strategy b. Flow Strategy c. Growth Strategy d. Person-to-Per Strategy According to Nonaka et. al. (2000) knowledge creation is a process which consists of : a. SECI Process b. Ba (the shared context)

7.

8.

9.

[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011

c. d. 10.

Knowledge asset All of the given options

If Microsoft is worth 100 billion dollars, and its book value is 10 billion dollars, then its intellectual capital is billion dollars. a. 90 b. 100 c. 110 d. None of the given options

[MGMT 630 KNOWLEDGE MANAGEMENT ] July 11, 2011