Add Voicemail Profile for Users Using Unified Presence Bulk Administration Tool (BAT)

Document ID: 112152

Contents
Introduction Prerequisites Requirements Components Used Conventions Cisco Unified Presence BAT Update User Records for CUPC and Desk Phone Control Client Applications Export Utility that Produces an Export File of User Data Download Files Edit the .CSV File Upload Files Update User Records in Bulk Related Information

Introduction
The Cisco Unified Presence Server (CUPS), a critical component for delivering the full value of a Cisco Unified Communications environment, collects information about user availability. Using this information, applications such as Cisco Unified Personal Communicator (CUPC) and Cisco Unified Communications Manager can improve productivity by determining the most effective way for collaborative communication. This document provides configuration for adding a voicemail profile to all users in the Cisco Unified Presence directory with the help of Cisco Unified Presence Bulk Administration Tool (BAT).

Prerequisites
Requirements
Make sure that you have knowledge of BAT in Cisco Unified Presence to configure multiple users in bulk.

Components Used
The information in this document is based on CUPC and CUPS. The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions
Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Cisco Unified Presence BAT

Cisco Unified Presence is a crucial component for delivering the full value of a Cisco Unified Communications environment. It collects information about a user's availability status, such as whether the user is using a communications device such as a phone at a particular time. It also collects information regarding a user's communications capabilities, such as whether web collaboration or video conferencing is active. Using information captured by Cisco Unified Presence, applications such as CUPC and Cisco Unified Communications Manager (formerly Cisco Unified CallManager) can improve productivity by helping users connect with colleagues more efficiently by determining the most effective means for collaborative communication.

Update User Records for CUPC and Desk Phone Control Client Applications
Since LDAP integration is used, you have the users in your active directory. Once CUCM is synchronized with LDAP, you need to assign presence capabilities to these users (CUPS and CUPC enabled). After you do this, these users are present in CUPS, and then you can go to BAT to update users and associate them with the necessary profiles. To update a group of users in the Cisco Unified Presence directory, you must have a data file in commaseparated value (csv) format that contains the user names, controlled device names, and directory numbers. Perform the steps below for adding a voicemail profile to all users in the Cisco Unified Presence directory with the help of Cisco Unified Presence BAT.

Export Utility that Produces an Export File of User Data

1. Go to Bulk Administration > CUPC/Deskphone > Export. 2. Here, you need to search for all users that are registered. Perform these steps: a. In the Export Users Query page, choose Licensed Cisco Unified Presence from the FIND dropdown menu. b. Leave the User ID blank to list all the users 3. Click Next. 4. Enter the export users file name in the File Name text box. 5. Enter the Job description in the Job Information area. 6. Click Run Immediately to export user records immediately. 7. Click Submit to create a job for exporting user records. 8. Once submitted, go to Bulk Administration > Job Scheduler, and verify that the Status of the job is completed.

Download Files
1. Go to Bulk Administration > Upload/Download Files. 2. Search for a file by filename. (For example, choose Name from option is exactly, and type the File Name you saved above.) 3. Click Find. 4. Check the files that you want to download. 5. Click Download Selected. 6. Click Save when the File Download popup window displays.

Edit the .CSV File

1. Once the file is downloaded, create a copy of the file and change the extension of the copied file from .txt to .csv. 2. Edit the file in Excel, and add the Voice Mail Profile for the users for which it is already set up. 3. Once all the changes are made, save the copied file and then change the extension back to .txt.

Upload Files
1. Go to Bulk Administration > Upload/Download Files. 2. Choose Add New. 3. On the File Upload Configuration page, enter the full path of the file that you want to upload. 4. Click Browse, and locate the edited file. 5. Choose the target as CUP Users from the Select the Target list box. 6. Set the transaction type as Update CUP Users Custom File from the Transaction Type list box. 7. Check Overwrite File if it Exists if you want to overwrite an existing file with the same name. 8. Click Save.

Update User Records in Bulk

1. Once the file is uploaded, go to Bulk Administration > CUPC/DeskPhone > Update. 2. Choose the CSV data file that you created for this bulk transaction in the File Name field. 3. Enter the job description in the Job Information area. 4. Choose Run Immediately to insert the user records immediately. 5. Click Save. 6. Choose Bulk Administration > Job Scheduler. 7. Choose the Job Id for the Update option from the first Find Job where list box. 8. Choose Show from the third list box. 9. Choose the link in the Log File Name column to view the log file for this transaction. Note: If no errors are received, then the users have been updated with the desired configuration. 10. You can verify the settings by going to Applications > Cisco Unified Personal Communicator > User Settings.

Related Information
Cisco Unified Presence, Release 7.x How to Run Multiple Transactions in Bulk on Cisco Unified Presence Voice Technology Support Voice and Unified Communications Product Support Troubleshooting Cisco IP Telephony Technical Support & Documentation Cisco Systems

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Updated: Sep 28, 2010

Document ID: 112152