Accenture UK Health: BPO and Shared Services for Healthcare

As one of the worlds leading outsourcing companies, Accenture can help the UK health sector deliver better social, economic and health outcomes for the people they serve.
The role of Business Process Outsourcing in addressing NHS challenges
Diagnosing illnesses, caring for patients, saving lives: the health sector should be focused on the delivery of medical services and not HR, finance, and general administration. Those with the skills necessary to deliver these specialist services should spend as much time as possible on them. As much of a health organisations budget as possible should be spent on the provision of medical services. Thats where the sector can benefit from Accenture Business Process Outsourcing (BPO). Accenture is able to reduce both the time medical professionals need to spend on administrative activity and the cost of it. In the same way the health industry invests significantly in the research and development of new drugs and surgeries, Accenture invests in the development of Administration functions, continuously driving to find new ways to improve the user experience and further reduce costs. Finance & Accounting (F&A): A full suite of F&A BPO services including procure-to-pay, order-to-cash and record-to-report, plus recovery and analytics services for the retained finance function. This service can deliver quick savings to the CFO through profit recovery and analytics, improved cash flow (for example, by reducing bad debt, securing early payment discounts and delivering process improvement) and operating cost reduction. Procurement: A complete Procurement BPO solution including sourcing and category management, sourcing support and procurement operations. This service enables organisations to reduce their overall cost of acquiring third-party goods and services (such as medical supplies) and to improve the efficiency and effectiveness of their procurement operations. HR: A comprehensive HR BPO solution including recruitment, learning, performance and progression, compensation, payroll, benefits and employee life cycle management. This service helps organisations optimise workforce performance and productivity and increases the return on people investment. It can be used to drive better patient care by using HR expertise to focus on critical requirements such as staff rostering and overtime management. Supply Chain Management: A core set of market leading Supply Chain BPO offerings including demand management, supply management, transportation management and materials management This service can help our clients improve supply chain performance, reduce operating costs, improve working capital and avoid technology and implementation challenges. Health Administration: A full spectrum of services that currently address private healthcare administrative functions, but whose principles could easily be applied to servicing the NHS including patient account set up, front end services, enrolment services, provider network services, care management and scheduling. This service can help our clients drive new value, deliver better patient outcomes and lower costs through the analysis and optimisation of core processes complemented with investment in technology.

Benefits
Accenture believes that by partnering with us to deliver a range of back office and administrative functions the NHS can: Realise a minimum of 1 billion in savings per annum Reduce administration costs with no impact on quality, quantity or patient/employee experience Increase medical specialist time available to spend on patientfocused activities Improve the patient experience through faster receipt of services Develop a solution that is fully focused on NHS needs

Why Accenture
Accenture is focused on giving clients a high quality of service and experience as well as lower costs. When we work within the NHS, we will commit to: Reducing operating risk: stringent risk management procedures developed over more than a decade and certifications that demonstrate our commitment to delivering a low risk service to our clients Providing a strong governance process: clearly defined ownership and regular reporting to ensure transparency of service Minimising medical, nursing, therapeutic & other frontline staff redundancies: focus on cost effective solutions for administrative work to save more budget for medical staff costs

Solution
Accenture has analysed the needs of the UK health industry and believes that our vast range of BPO services can deliver the savings currently needed to avoid making cuts to frontline services. This includes provision of function-specific services such as procurement, HR, customer contact, finance and accounting, as well as services geared to the specific needs of the health industry such as remote X-Ray analysis and electronic medical dictation. The exact scope of what can be delivered depends on the type of organisation involved: some might benefit from a grouping of services and outsourcing the full back office whilst others might just need one or two functions outsourced such as procurement. Some of the function-specific services Accenture can offer to health organisations include:
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 Improving performance: automating manual processes and activities such as error handling which results in increased productivity and reduced time to complete tasks Preparing for the future: creating a solution that can grow with you

Accentures BPO practice

More than ever, organisations are looking for an outsourcing service provider that they can trust to provide a direct and immediate response to their business challenges. Accenture has the global reach, scale and track record for performance to help clients navigate the dramatic changes they need to make in these uncertain times. Accenture has the broadest outsourcing services offering in the market, unmatched in scope, scale and depth. We have proven experience in working with complex organisations, particularly in providing bundled outsourcing services across multiple business functions.

With two decades of outsourcing experience, Accenture can help businesses not only survive but thrive in this economic environment. Our services are underpinned by a deeply experienced workforce of more than 85,000 outsourcing professionals, supported by a disciplined approach to execution and delivery. Our global delivery network stretches from the UK to India, China and the Philippines, across Eastern and Western Europe, to Latin America and North America: an integrated, 24/7 web of excellence with specialised technology and business process skills.

Our clients include: 7 of the 10 largest health providers in the United States and national health services or public health departments in Australia, Singapore, Spain, the UK and US 22 out of 24 Health Companies in the Fortune Global 500

Our UK health practice

Accenture is currently partnering with local and national leaders in the NHS to create the future of healthcare in the UK. Our focus is on improving operational efficiency and productivity by delivering significant and sustainable savings. Our UK practice of 100+ health professionals from across our Consulting, Technology and Outsourcing teams have the skills and experience to deliver large-scale transformation with certainty and pace.

Accentures global health practice

Accenture helps Health and Public Service organisations around the world to optimise and Streamline healthcare delivery processes. From Singapore to the UK to the United States, Accenture Healths team of 6,000 professionals combine extraordinary expertise, skills and resources to help improve the quality, convenience and affordability of public health care.

Contact us
For further information on Accenture BPO and Shared Services please contact Will Ellse: william.ellse@accenture.com Lisa Jefferies: lisa.jefferies@accenture.com

Copyright 2011 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

About Accenture
Accenture is a global management consulting, technology services and outsourcing company, with approximately 211,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.

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