TERMS OF USE 1. Purpose. Notehall ("Notehall"), a subsidiary of Chegg, Inc.

, is an online portal where authors ("Publishers") distribute independently-created works ("Content") to others for a variety of academic disciplines. Notehall provides a platform for assisting students in understanding ideas, concepts, and themes required to excel in academic courses. 2. Terms of Use. These Terms & Conditions of Use ("Terms") apply to Notehall. Use of Notehall signifies agreement with the Terms. If there is no such agreement, there should be no use. Notehall reserves the right, in its sole discretion, to modify the Terms without further notice and at any time. Continued use of Notehall after any such change signifies acceptance of the new Terms. The Terms apply exclusively to access to, and use of, Notehall and. They do not alter the conditions of any other agreement with Notehall for products, services, or otherwise. 3. Privacy Policy. Users of Notehall should refer to Notehall's Privacy Policy for information about how Notehall uses, collects and may disclose information to third parties. 4. Content and Use. All Content must be independently created, transformative and non-derivative. It should not be a transcript or recording. It should go beyond simply summarizing material covered in class or in written or recorded materials, but include information raised by students in or outside of class, and independent thought, analysis and commentary. Class notes must be substantially rewritten after class and include independent material; notes that use a lecturer's words or that are not carefully reviewed, rethought and rewritten after class are not useful to or appreciated by students. (c) Publishers who upload or have uploaded any Content to Notehall grant Notehall and our parent, affiliates, licensees, distributors, agents, representatives and other entities or individuals authorized by Notehall, a non-exclusive, worldwide, perpetual, unlimited, irrevocable, royaltyfree, fully assignable, fully sublicensable (through multiple tiers) and fully transferable right to exercise any and all copyright, trademark, and publicity rights you have in the Content, in any media known now or in the future, and to make, use, reproduce, copy, display, publish, exhibit, distribute, modify, sell, offer for sale, create derivative works based upon and otherwise use the Content.Although Notehall will not modify or edit any Content, it does reserve the right to change the format, sizing, and any other display specifications of the Content as Notehall sees fit, which shall be determined in Notehall's sole discretion. Uploading permits any other user of Notehall to access, view, display, download, store, print and otherwise use such Content. Notehall assumes no liability for any material provided by Publishers, which may contain material that is inaccurate, incomplete, inappropriate, offensive or sexually explicit. Notehall does not review, edit or evaluate the accuracy of information provided by the Publishers. Misuse of any of the services provided on Notehall ("Notehall Services") by any user or

Publisher, should be immediately reported to Notehall at info@notehall.com. Notehall reserves the right in its sole discretion to remove all Content posted by any user, or to restrict, suspend or terminate access to all or any part of the Notehall Services at any time, for any or no reason, with or without prior notice and without liability. Use of the Notehall Service is subject to all applicable local, state, national laws and regulations and, in some cases, international treaties. Users are solely responsible for all activities, acts and omissions that occur in, from, through or under their user names or passwords. 5. Intellectual Property.All documents (including the organization and presentation of such material) included in this web site (the "Documents") are the property of Notehall and its licensors and may be protected by intellectual property laws including laws relating to copyrights, trade-marks, trade-names, internet domain names, and other similar rights. The Documents many not be uploaded, sold or redistributed through any other mediums, specifically other websites, which are available to of the public. The Documents may only be used for non-commercial, personal or educational purposes. Copyright and other intellectual property notices must be observed at all times. Exploitation, modification, and creation of derivatives of the Documents are prohibited. l 6. Eligibility. Through participation in Notehall Services, users ensure that (a) all information submitted to Notehall is true and accurate; (b) the accuracy of such information will be maintained; participants are at least thirteen (13) years of age, individuals between the ages of 13 and 18 should review these Terms of Use with their parent or guardian to confirm understanding and agreement to the terms by an adult; and (d) use of the Notehall Services does not breach any applicable law or regulation. 7. Term. Users may terminate membership at any time for any reason by following the instructions at the profile screen. Cessation of membership will end access to Notehall, including opportunities to post more Content and profit from the distribution of any Content provided. Previously posted Content will remain on Notehall unless Notehall, in its sole discretion, decides to remove it. Even after membership ends, all Terms will remain in effect. 8. Password. Passwords must be kept secret. Participants are prohibited from using the account, username or password of any other user at any time or disclosing their password to anybody else. Please notify Notehall immediately if with suspicions of any unauthorized use of, accounts and/or passwords. Each individual is alone are responsible for any and all use of his/her account. 9. Non-commercial Use. Notehall Services are for personal use only and not for any commercial purpose. Illegal and/or unauthorized use of the Notehall Services, including collecting information about Publishers by any means in order to send unsolicited email and/or unauthorized framing of, or linking to Notehall, is prohibited.

Users agree not to use or launch any automated system, including, without limitation, "robots," "spiders," "offline readers," etc., that accesses Notehall and/or the Notehall Services in a manner that sends more request messages to its servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. However, Notehall does allow operators of public search engines to use spiders to copy materials from Notehall for the sole purpose of creating publicly available searchable indices of the materials, but prohibits the creation of archives of such materials. Users agree not to collect any personally identifiable information, including account names, from Notehall. 10. Credits. If credits are unused twelve months after the date of purchase they will expire and be removed from users account. 11. Users represent and warrant that: (i) each created and is the sole owner of all Content posted to Notehall and all rights in such Content, including, without limitation, copyright and (ii) the posting of Content on or through Notehall will not breach the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or any other rights of any third-party. Users agree to pay for all royalties, fees, and any other monies owing to any third-party for any Content provided by you to Notehall. Users of Notehall agree to exclude from such Content any documents, records or files made accessible to them by (a) your school, professor or other instructor, (b) any board of examination, (c) any author or publisher whose works have been used as part of studies or (d) any co-student. 12. Material Notehall contains material provided by Notehall, excluding the Content of other Publishers ("Notehall Material"). Notehall Material is protected by intellectual property and other laws, and Notehall owns and retains all rights in the Notehall Material and the Notehall Services. Notehall grants users a limited, personal, revocable, non transferable license to reproduce and display the Notehall Material (excluding any software code) solely for personal educational use.Notehall also contains Content of other Publishers and other third parties. Except for Content posted by Publishers, users agree not to copy, modify, translate, publish, broadcast, transmit, distribute, perform, display or sell any Content appearing on or through the Notehall Services other than by downloading and printing for personal educational research use alone. 13. Content Posted. Notehall reserves the right to delete any Content that in its sole discretion breaches these Terms, is not up to quality standards or which may be offensive, illegal or violate the rights or harm or threaten the safety of any person. Notehall is not responsible for monitoring the Notehall Services for inappropriate Content or conduct. Notehall assumes no responsibility for Content, no obligation to modify or remove inappropriate Content and no responsibility for the conduct of any user submitting such Content. Participants are alone are responsible for the Content they post on or through any Notehall Services, for any material or information transmitted to other Publishers and for their interactions with other Publishers.

Notehall does not endorse or control anybody's. Content is not reviewed by Notehall before posting and does not reflect Notehall's opinions or policies. 14. Content/Activity Prohibited. Below is a non-exhaustive list of Content that is illegal or prohibited by Notehall from being posted on or through the Notehall Services: (a) is offensive or promotes racism, bigotry, hatred or physical harm of any kind against any person group or animal; (b) website; (c) addresses; contains nudity, violence, or offensive subject matter or contains a link to an adult provides telephone numbers, street addresses, last names, URLs or email

(d) promotes false or misleading information or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; (e) promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; (f) involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing, instant messaging, "spimming," or "spamming"; (g) contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page); (h) furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone"s privacy, or providing or creating computer viruses; (i) solicits passwords or personal identifying information for commercial or unlawful purposes from other persons or from anyone under sixteen (16); and (j) includes a photograph of another person without that person's consent.

15. Below is a non-exhaustive list of activities that are illegal or prohibited on Notehall through use of the Notehall Services:

(a) criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, spimming, sending of viruses or other harmful files, copyright infringement, patent infringement, or theft of trade secrets; (b) advertising to, or soliciting of, any user to buy or sell any products or services through the Notehall Services; (c) covering or obscuring the banner advertisements on your personal profile page, or any Notehall page using HTML/CSS or any other means; (d) interfering with, disrupting, or creating an undue burden on the Notehall Services or the networks or services connected to the Notehall Services; (e) (f) attempting to impersonate another person; selling or otherwise transferring a user profile;

(g) using any information obtained from Notehall Services to harass, abuse or harm another person; and (h) distorting or seeking (individually or in conspiracy with others) to distort of falsify the outputs of Notehall systems or processes designed to determine how many Publishers use your Content or how well Publishers rate your Content. Such distortion or efforts to cause distortion may constitute fraud, attempted fraud or conspiracy to commit fraud. 16. Copyright Policy. Users agree that they will not (using the Notehall Services) post, modify, distribute or reproduce in any way any copyrighted material, trademarks or other proprietary information ("Intellectual Property") belonging to others without obtaining the prior written consent of the owner of such proprietary rights. Notehall will terminate membership privileges of any user who infringes the Intellectual Property of others upon receipt of notice to Notehall by or for the rights owner. 17. Disclaimers. Notehall is not responsible for any incorrect or inaccurate Content posted in connection with the Notehall Services, whether caused by Publishers of the Notehall Services or by any of the equipment or programming associated with or utilized in the Notehall Services. Notehall does not guarantee that any Content is correct and accurate and is not responsible for any errors or omissions or for any consequences of the use of such information. Profiles created and posted by Publishers on Notehall may contain links to other websites. Notehall is not responsible for the Content, accuracy or opinions expressed on such websites and inclusion of any linked website on the Notehall Services does not imply approval or

endorsement of the linked website by Notehall. Access third-party sites at your own risk. Notehall takes no responsibility for third party advertisements which are posted on Notehall or through the Notehall Services, nor does it take any responsibility for the goods or services provided by its advertisers. Notehall is not responsible for the conduct, whether online or offline, of any user of the Notehall Services. Notehall assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any communication. Notehall is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, or failure of any email due to technical problems or traffic congestion on the Internet or on any of the Notehall Services or combination thereof, including any injury or damage to any person's computer related to or resulting from participation or downloading materials in connection with the Notehall Services. Under no circumstances shall Notehall be responsible for any loss or damage resulting from use of the Notehall Services, attendance at a Notehall event, from any Content posted on or through the Notehall Services (including, without limitation, from any use of or reliance on any such Content) or from the conduct of any Publishers of the Notehall Services, whether online or offline. The Notehall Services are provided "AS-IS" and as available and Notehall expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Notehall cannot guarantee and does not promise that the Notehall Services will always be available and neither can it guarantee or promise any specific results from use of the Notehall Services and in particular does not promise that Publishers' educational exam or course work grades will improve thereby. 18. Limitation on Liability. IN NO EVENT SHALL CHEGG (INCUDING ITS SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES AND AGENTS) BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, WHETHER ARISING IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), OR RELATED TO THE USE OR INABILITY TO USE THE WEBSITES OR THE SERVICE, EVEN IF CHEGG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE ENTIRE LIABILITY OF CHEGG (INCUDING ITS SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES AND AGENTS) UNDER THESE TERMS OF USE OR OTHERWISE IN CONNECTION WITH THE WEBSITES OR THE SERVICE SHALL NOT EXCEED, IN THE AGGREGATE, THE AMOUNTS PAID BY YOU TO CHEGG IN THE PAST SIX MONTHS, OR $250, WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS. IN THAT CASE, CHEGGS LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. THE EXCLUSIONS AND LIMITATIONS OF LIABILITY IN THESE TERMS OF USE

WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THIS SECTION SHALL SURVIVE ANY EXPIRATION OR TERMINATION OF YOUR RELATIONSHIP WITH CHEGG. 19. Disputes. If a dispute arises between you and Chegg or its subsidiaries, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you agree that we will resolve any claim or controversy at law or equity that relates to or arises out of the Terms of Use or the Services or your use of the Services (a Claim) in accordance with the subsections below. General. You and Chegg agree that any dispute, claim or controversy arising out of or relating to these Terms of Use or the breach, termination, enforcement, interpretation or validity thereof (collectively, Disputes) will be settled by binding arbitration; except that either party retains the right to bring an individual action in small claims court. You acknowledge and agree that you and Chegg are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Chegg otherwise agree, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this Legal Disputes section will be deemed void. This Legal Disputes section will survive any termination of these Terms of Use. Notwithstanding the foregoing, each party reserves the right to seek injunctive or other equitable relief in a court of competent jurisdiction with respect to any dispute related to the actual or threatened infringement, misappropriation or violation of a partys intellectual property or proprietary rights or breach of the User Content and Activities provisions of this Agreement. Arbitration Rules and Governing Law. The arbitration will be administered by the American Arbitration Association (AAA) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the AAA Rules) then in effect, except as modified by this Section of these Terms of Use. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section. Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration at www.adr.org/si.asp?id=3477 and a separate form for California residents at www.adr.org/si.asp?id=3485.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAAs roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

Arbitration Location and Procedure. Unless you and Chegg otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Chegg submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. Arbitrators Decision. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrators decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrators award damages must be consistent with the terms of Limitation of Liability section of these Terms of Use as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimants individual claim. If you prevail in arbitration you will be entitled to an award of attorneys fees and expenses, to the extent provided under applicable law. Chegg will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys fees and expenses if it prevails in arbitration. Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Chegg will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). Changes. If Chegg changes this Legal Disputes section, you may reject any such change by sending us written notice (including by email to legaldept@chegg.com) within 30 days of the date such change became effective, as indicated in the Last Updated date. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Chegg in accordance with the provisions of this Section as of the date you first accepted the terms of these Terms of Use (or accepted any subsequent changes to these Terms of Use). This Legal Disputes section shall survive any expiration or termination of your relationship with Chegg. 20. Indemnity. Users agree to indemnify and hold Notehall its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of use of the Notehall Services in violation of this Agreement and/or arising from

a breach of this Agreement and/or any breach of users' representations and/or warranties set forth above and/or if any Content posted on Notehall or through the Notehall Services causes Notehall to be liable to another. 21. Other. These Terms and the Privacy Policy are accepted upon use of any Notehall Services. These Terms and the Privacy Policy constitute the entire agreement between the user and Notehall for use of the Notehall Services. The failure of Notehall to exercise or enforce any right or provision of these Terms and the Privacy Statement shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Notehall is a valuable trademark for which there are trademark registrations and/or applications for such registrations in a number of territories. These Terms and Privacy Statement operate to the fullest extent permissible by law. If any provision of these Terms and/or Privacy Statement are unlawful, void or unenforceable, that provision is deemed severable from these Terms and/or Privacy Statement and does not affect the validity and enforceability of any remaining provisions. 22. Copyright Violation Claims. Chegg respects the intellectual property rights of others and takes the protection of copyrights and other intellectual property seriously. If you believe your work has been infringed through the Websites or the Services, please notify us at copyrightagent@Chegg.com or at Chegg, Inc., Attention: Copyright Agent, 2350 Mission College Blvd, Suite 1400, Santa Clara CA 95054, and provide the following information: Your contact information, including name, address, telephone number, and e-mail address; A description of the copyrighted work you claim has been infringed (including, e.g., the title, ISBN and other bibliographic information for books). Copyright law requires that the protected work be preserved in fixed medium, and if the copyrighted work has not been generally published, please provide a copy of the fixed medium for confirmation. For copyright claims based on class lectures, a copy of the lecture transcript or a recording of the lecture is acceptable. A reasonably specific description of where the allegedly infringing material is located on the Websites (including, e.g., the URL); A statement by you that you have a good-faith belief that the allegedly infringing material is not authorized by the copyright owner, its agent, or the law; Your electronic or physical signature; and A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. IF YOU KNOWINGLY MISREPRESENT THAT MATERIAL IS OR IS NOT INFRINGING, YOU MAY BE SUBJECT TO CIVIL PENALTIES. THESE INCLUDE MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS FEES INCURRED BY CHEGG, BY

ANY COPYRIGHT OWNER, OR BY ANY COPYRIGHT OWNERS LICENSEE THAT IS INJURED AS A RESULT OF RELIANCE UPON YOUR MISREPRESENTATION. YOU MAY ALSO BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY. You agree we may provide your notice to the provider of the allegedly infringing material. We have a policy of terminating accounts of users who repeatedly and intentionally infringe the intellectual property rights of others.

23. Headings. The headings in the Agreement are descriptive only and in the event of a conflict between a heading and the underlying terms of this Agreement, the terms of these Terms shall control. 24. Entire Agreement. Users agree that these Terms including the policies and agreements it refers to (i.e. our Privacy Policy) constitute the complete and only Agreement between the user and Notehall regarding the Services contemplated herein. 25. Severability. Users agree that these Terms are severable. If any part of these Terms are determined to be unenforceable or invalid, that part of the agreement will be interpreted in accordance with applicable law as closely as possible, in line with the original intention of both parties to the Agreement. The remaining terms and conditions of the Agreement will remain in full force and effect. 26. Waiver. The failure of Notehall to enforce any of the provisions of these Terms or its incorporated agreements and policies against users or others shall not be construed to be a waiver of the right of Notehall thereafter to enforce such provisions. 27. Force Majeure. Notehall will make every effort to keep Notehall operational. However, certain technical difficulties and other factors outside of its control may, from time to time, result in temporary service interruptions. Users agree not to hold Notehall liable for any of the consequences of such interruptions. 28. No Third Party Beneficiaries. Nothing in this Agreement, express or implied, is intended to confer upon any third party any rights, remedies, obligations, or liabilities under or by reason of these Terms, except as expressly provided in this Agreement. 29. Chegg Honor Code. We work diligently to prevent misuse, but ultimately, the choice to act with academic honor and integrity is your own. We know that most of you have never and will never abuse the Websites or any of the information, services or materials available through them. We take this opportunity, then, to highlight our commitment and your own. We require every user and member to abide by our Honor Code.

You may not use any of the solutions, answers, materials or information available on or through our Websites and Services, to cheat. Examples include: 1. Submitting any textbook solutions from the Website as your own to any class. 2. Using our questions and answers service to complete tests or homework when instructed not to use outside help. 3. Otherwise passing along any solutions, answers, materials or information from the Website as your own. 4. Any other violation of your instructors or schools academic honor code. We will take swift action against anyone found violating this Honor Code. If Chegg is presented with evidence that its Services have been used in a manner contrary to its code, Chegg may, in its sole discretion, remove the materials and terminate the account of the involved users.

If you have any questions or concerns regarding the Chegg Websites or Services, please write to us at http://www.chegg.com/contactus/ or at our offices located at 2350 Mission College Blvd., Suite 1400, Santa Clara, CA 95054. All notices, authorizations, and requests to Chegg shall be deemed given on receipt.

Chegg.com Privacy Policy Last Updated: June 30, 2011 We at Chegg, Inc. (Chegg) have created this Privacy Policy to describe our practices regarding information we collect relating to the services (the Services) on our websites including Chegg.com, Cramster.com, CourseRank.com and Notehall.com (the Websites) as well as our mobile applications. Our users are important to us, and our focus is on ensuring that their privacy is protected. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy: We will never commercially profit by selling information that personally identifies you to third parties for marketing purposes. We use industry-standard protocols and technology to protect sensitive information that you provide us. Notice of changes that materially affect ways in which your personally identifiable data may be used or shared will be posted in updates to this Privacy Policy. Your continued use of the Websites or the Services means you consent to the changed practices. Please read this Privacy Policy to learn more about: What personally identifiable information of yours is collected by Chegg and how it is used What other information may be collected by Chegg With whom the information may be shared How you can access and change your account information Security measures we take Changes to this Privacy Policy How to contact us Note about Children: Our services are not intended for, marketed to or available to individuals under the age of 13, and individuals under the age of 13 should not submit personal information to us. If you are between the ages of 13 and 18, you should provide us with information, and use our services, only after reviewing this policy with your parent or guardian. Note about Third-Party Sites and Providers: This Privacy Policy covers only the Chegg Websites and the Services available from Chegg through those Websites, including via a mobile device. Third-party sites linked from this Website are covered by different privacy policies of third parties which may differ significantly from this policy and as to which Chegg has no control over. In addition, third-party partners of Chegg from whom your order through the Services may have different privacy policies which apply to such partners use of your information, as further described below (under Chegg Partner Organizations). You are responsible for reviewing and understanding the terms of those other privacy policies if you access any third-party site linked through these Websites or engage in a transaction with such third party partner.

Information Collection and Use Registration and Profile Information

During registration for the Services, you may be required to give contact information such as first and last name, email address, school (if applicable), city, state and gender, as well as a protected password. We ask that you provide demographic information (such as your school, school year and gender) to us so we can provide you with a more personalized experience on our Web sites and to comply with state sales tax laws that may provide sales tax relief on certain transactions depending on the nature of the transaction, your grade and the type of school you attend. Once you become a user, you may provide additional information in the Profile section describing your contact information, student information and billing and shipping address changes. Providing additional information in your Profile beyond what is required at registration is entirely optional.

We use the information you provide upon registering and in your Profile to send you an informational email with confirmation details and other information. Chegg also may provide you with notice of Website updates from time to time and responses to any inquiries or problems of which you have notified us. Many emails you initiate through the Services will list your email address and name in the header of the message. Other communications that you initiate through the Websites, like a request for contact, will list your name as the initiator but will not include your personal contact information. Your contact information may be shared to provide shipping, and pick up or drop off information for your book orders.

Order Communication
If you use the Services to place an order, we request certain personally identifiable information from you on our order form. You must provide contact information such as first and last name, address, city, zip, email and phone number and financial information such as credit card type, credit card number, expiration date and CVV2 (security code). All financial data submitted through the Website is 1024-bit RSA encrypted and compliant with industry standards. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Chegg may contact you by email, phone or letter.

Mobile Use
If you use the Services through a mobile device or our mobile application, your mobile device ID, your mobile carrier, and your physical (GPS) location will be transmitted to Chegg and not shared with any third parties other than a location provider. You agree that Chegg may store and use that information for security purposes (for example, for user verification and to ensure that Cheggs APIs are being used appropriately) and, if available, for purposes of assisting you in locating nearby shipping stores, schools or other places of interest. If you wish to no longer allow Chegg to track your physical locations you may turn this off within your device settings. When you place an order through the Services, you may be able to opt-in to receiving text messaging reminders from Chegg. If you choose to do so, you must provide to Chegg your telephone number which Chegg will store and use to send reminders to you. You also acknowledge and agree that use of the Services through a mobile device may cause data to be displayed on and through your mobile device which may be viewed by your mobile carrier or other access provider. To opt-out from receiving text messages you may login to your account and select off, you will no longer receive notifications. We may use third-party Web beacons within our mobile application for the purpose of reporting (i.e. pages viewed) and understanding the flows of how our application is being used. We do not track any personal information through the use of these Web beacons.

Facebook Connect
The Chegg application allows users to access Facebook Connect to interact with friends and to share on Facebook through their Wall and friends News Feeds. If you are already logged into Chegg and Facebook, when you click on Connect with Facebook you will be prompted to merge your profiles. If you are already logged into Chegg but not logged into Facebook, when you click on Connect with Facebook you will be prompted to enter your Facebook credentials or to Sign up for Facebook. By proceeding, you are allowing the Chegg application to access your information to provide a personalized experience on the Websites, and you are agreeing to the Facebook Terms of Use in your use of the Chegg application. There is no merging of profiles from the Chegg mobile application. Conversely, if you are not currently registered as a Chegg user and you click on Sign in Using Facebook, you will first be asked to enter your Facebook credentials and then be given the option to register and join Chegg. Once you register on the Chegg sites and Connect with Facebook, you will be able to post recent activity back to Facebook. You have the option to disable Facebook Connect at any time by logging into My Profile and clicking on My Facebook Profile. Further, you can edit privacy settings for the reviews that appear on Facebook or disconnect this service by visiting the Facebook Application Settings page.

Gift Certificate
If you purchase a gift certificate for another person, we will ask you for that persons name and email address, as well as for an optional personal message. We will automatically send your friend a one-time email including an invitation to visit the site as well as their gift code. Chegg stores information such as the gift certificate recipients name and email address for the sole purpose of verification. Chegg, Inc. does not sell or disclose any of this information to any outside sources or parties and collects this information only to maintain records that a gift certificate was purchased and sent to a recipient.

Referral Features
The Websites offer customer referral features whereby users may use an email tool to invite friends to use the Services using a one-time email. Chegg stores this information for the purpose of verification, as well as tracking the success of our referral program. Chegg will not use those referred email addresses for any other purpose (unless, of course, the referred user comes to the Websites and registers as a user in which case Chegg may use the email address provided by the referred user in accordance with this Privacy Policy). The referred person may contact us at to request that we remove this information from our database.

Testimonials
Chegg posts customer testimonials on our Websites which may contain personally identifiable information such as the customers name and photo. We do obtain the customers consent to post their name and photo prior to posting their testimonial. If a consenting user later requests removal, we comply with the users request immediately.

Special Promotions
Chegg may email customers special promotional emails, which may include discounts, coupons and special offers, as a part of our service. If you would not like to receive these promotional emails, please log in to your account and click the Email & Password link. Once you have clicked that link, there is a check box which allows you to remove yourself from the promotional-email list. In addition, in promotional emails, users can click the Unsubscribe link found at the bottom of the email, and they will be automatically removed from the promotional email list. Users may also send us an email to opt out of promotional emails at optout@chegg.com.

Other Information that is Collected and Used

Like other websites and online services, we collect from the Websites and the Service information that does not personally identify you as an individual (such as, by way of example, patterns of utilization of the Service), as described below. This information is exclusively owned by Chegg and can be utilized by Chegg in such manner as Chegg, in its sole discretion, deems appropriate.

Information Tracking
We collect some information via tracking technologies in order to improve our services. Information we track includes state, city, site usage, page views, location of usage and other standard and typical demographic and analytical tracking methods that are found in tracking programs like Google Analytics. None of this type of information we track using third-party analytic services is linked to personally identifiable information. All of the tracking information is general, not person-specific.

Cookies and Log Files

Like most websites, Chegg uses cookies and Web log files to track usage of our Websites. A cookie is a tiny data file which resides on your computer, and which allows Chegg to recognize you as a user when you return to our Websites using the same computer and Web browser. Unfortunately, if your browser settings do not allow cookies, you will not be able to use our Websites as fully as intended. Like the information you enter at registration or in your profile, cookie and log file data is used to customize your experience on the Websites. One type of cookie we use, known as a persistent cookie, is set once youve logged in to your Chegg account on the Services. If you do not log out of your Chegg account, then the next time you visit the Websites, the

persistent cookie will allow us to recognize you as an existing user so you will not need to log in before using the Service. Of course, if you are using a public computer or sharing your private computer with others, you should log out of your Chegg account after each visit. If you log out of the Services, you will need to re-enter your password the next time you visit in order to log in to your account. We also use a cookie which functions as a session cookie, meaning that it is used to identify a particular visit to the Websites. Session cookies expire after a short time or when you close your Web browser. Chegg works with third parties that collect non-personally identifiable information by placing cookies on its visitors browsers. The information collected by such third parties may be used for targeting more relevant advertisements to such visitors on other sites. If you do not wish to have such cookies on your browser, Chegg works with Truste which gives you the ability to opt out of some or all tailored advertising networks here . [LINK to http://preferences.truste.com/truste/] Due to the communications standards on the Internet, when you visit the Websites we automatically receive the URL of the site from which you came and the site to which you are going when you leave Chegg. We also receive the Internet Protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of Web browser you are using, as well as the name of your Internet service provider (ISP). This information is used to analyze overall trends to help us improve the Services. The linkage between your IP address and your personally identifiable information is never shared with third parties without your permission, except as provided under Legal Disclosures and Business Transitions below.

Web Beacons
We, as well as our affiliate program partners, third-party tracking utility companies, and service providers employ a software technology called clear gifs (a.k.a. Web beacons/Web bugs), that help us better manage content on our site by informing us of what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users for our affiliate program. In contrast to cookies, which are stored on a users computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers personally identifiable information. This information is used to help improve the overall quality and experience of our website.

Ad Networks
We allow other companies, called ad networks, to serve advertisements to users who visit our website. Ad networks include third-party ad servers, ad agencies, ad technology vendors and research firms. Chegg may serve tailored advertising to users who are interested in products we sell or fit a certain individual profile for example, "engineering students at Stanford University." W adv anw ritu emayh ertisn etok frth sare g rsind erd acu partn irectly isemn stom erand h iato ers its trou n person serv gha ofth aly ice tird atino -idn provd py frmo etifab ierso artvn atin len tdv edoh oru ifom elir rtan seoh ratio bn aon ftan n anerd ym ifom ,iclud av dm To deliver these ads properly, Chegg may include a file, called a Web beacon, from these ad networks within pages served by Chegg so the networks may provide anonymous, aggregated auditing, research and reporting for advertisers, as well as to target ads to you while you visit other websites. Because your Web browser must request these advertisements and Web beacons from the ad networks servers, these companies can view, edit or set their own cookies, just as if you had requested a Web page from their site. These general targets may also be used by ad networks to display targeted ads on other websites as a substitute for random, irrelevant ads. You will never see additional ads when browsing the web as a result of being a Chegg user. T [LINK to http://preferences.truste.com/truste/] atin olearn m oreb aouh te use ofth isno frmo orch ose no thv aeth isno frm ation ud seb youh rtid -party

Information Sharing
Chegg takes the privacy of our users very seriously. We will never sell, rent or otherwise provide your personally identifiable information to any third parties for marketing purposes without your consent or as described in this Privacy Policy. We will share your personally identifiable with third parties to carry out your

instructions and to provide specific services but subject to confidentiality obligations which limit their use and disclosure of such information. We may also disclose your personal information when required by law, to defend our rights, in response to a written request from law enforcement regarding an investigation into criminal activity that may have occurred through or in any way using Cheggs site or property, or as part of an investigation into academic integrity or a business transition, as provided below.

Agents
We may use an outside partner company for shipping and fulfilling orders, a credit card processing company to bill you for goods and services, and other companies to process personal information on our behalf. We require that these companies not retain, share, store or use personally identifiable information for any other purpose without your permission.

Service Providers
We use a third-party service to provide order transactions as part of the Services. When you place an order on the Services, we will share your name and credit card information with a third-party gateway, using security technology, in order to collect payment and transact your order. We also use third-party software and services for the purpose of providing analytics and tracking to help improve our Websites and Services, and for the purpose of providing certain mobile use features, such as location tracking. These third parties are prohibited from using your personally identifiable information for any other purpose. Chegg may partner with other online services to give you the combined results of both services. Whenever we offer such combined services, it will be your choice to make use of the combined services or not. In these cases, your personally identifiable information will be provided by Chegg to the partner for the partners use (including marketing purposes) only if you choose to use the combined services. Please note that, in these circumstances, your information will be subject to the partners privacy policy. If you wish to opt out of receiving promotional communications from these partners, you may do so by following the instructions provided by the partner.

Authorized Chegg Affiliates

If you choose to use the Powered by Chegg kiosk at a participating Authorized Chegg Affiliate, the affiliate will be provided with your personal information, including your contact information, the books you are renting, and rental fees. These affiliates are permitted to use your personally identifiably information only for purposes of processing the transaction and providing the service.

Sharing Aggregated Information with Third Parties

We may provide aggregated data about the usage of our Websites and our Service to third parties for such purposes as we deem, in our sole discretion, to be appropriate. We may segment our users by status (i.e. freshmen, sophomores, juniors, seniors, etc.), major, geographic location, university or other demographic criteria for the purpose of improving our Websites and our Services. If you would like to be excluded from the aggregated research or products based upon aggregated data about our users activities on the Services, please email customer service at contact@chegg.com.

Legal Disclosures
It is possible that we may need to disclose personal information when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding or other legal process served on our company. We also may access, use, preserve and disclose your personal information if we have a good faith belief that is it necessary to (a) enforce the Terms of Use, including investigations of potential violations and for collection of amounts owed to Chegg, (b) identify, prevent and deal with fraud or security or academic integrity issues or (c) exercise our legal rights or defend against legal claims.

Business Transitions

In the event that Chegg goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. This Privacy Policy will become binding upon the new owner of the information until amended.

Accessing and Changing Your Account Information

You can review the personal information you provided us and make any desired changes to the information, or to the settings for your account, at any time by logging in to your account on the Services and editing the information on your Profile page. If you close your Chegg account, we will remove your name and other personally identifiable information from our publicly viewable data. To request that we close your account and remove your information from the Services, please send your request to contact@chegg.com. Please send your request using an email account that you have registered with Chegg under your name. You will receive a response to a request sent to contact@chegg.com within five business days of our receiving it. Even if your account is closed, we may retain certain data contributed by you if it may be necessary to prevent fraud or future abuse or for legitimate business purposes, such as analysis of aggregated, non-personallyidentifiable data, account recovery or if required by law. All retained data will continue to be subject to the terms of the Chegg privacy policy that you have previously agreed to.

Security
Chegg follows accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information such as a credit card number and CCV2 number on our checkout forms, that information is encrypted using secure socket layer (SSL) technology, to protect the communications between you and our payment partners. We take reasonable precautions to provide security to our customer information in our possession. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, as in any real-life scenario, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at contact@chegg.com.

Changes to this Privacy Policy

Chegg may update this Privacy Policy at any time, so please review it frequently. In the event that there are significant changes to the way we treat your personally identifiable information, we will display a notice on the Websites. We may also notify you by email. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. If you continue to use the Websites or the Services after notice of changes have been sent to you or published on our Websites, you provide your consent to the changed practices.

Questions or Comments
If you have questions or comments about this privacy policy, please email us at legaldept@chegg.com or contact us at: Chegg, Inc. Attn: Privacy Policy Issues 2350 Mission College Blvd, Suite 1400 Santa Clara, CA 95054 p: 1-888-992-4344 begin_of_the_skype_highlighting 1-888-992-4344 end_of_the_skype_highlighting

TRUSTe
Chegg has been awarded TRUSTes Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTes program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTes mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please first contact customer service at contact@chegg.com. If you are not satisfied

with our response you can contact TRUSTe here. The TRUSTe certification applies to www.chegg.com and the Chegg Mobile application only.