Practice paper

Question 1 Passive Forms A Read the paragraph below. In the space provided, use the passive voice to report on Second Chances Sdn Bhd.

Mr. Dahlan Bahrin is the owner of Second Chances Sdn Bhd, a company that sells pre-used electrical goods. He has sold a lot of the goods all over Malaysia since 2000. Mr. Dahlan was considering another business option before he set up Second Chances Sdn Bhd to meet the demand in the market for pre-used electrical goods. In the beginning, the company had sold only small items, but later, it sold bigger items such as plasma TV. Low income families have shown great interests in the goods at Second Chances Sdn Bhd. In the effort to meet the ever increasing demand, he has now doubled the number of electrical goods in his store. Today, sluggish economic development in the country has created an increase in the sales of pre-used electrical goods and savvy entrepreneurs like Mr Dahlan is grabbing this chance to further expand his business. Currently, Mr. Dahlan is setting up another branch of Second Chances Sdn Bhd in Shah Alam. Mr. Dahlan says that he will expand the store in the near future to meet an expected increase in demand.

Question 1 Passive Forms B Read the paragraph below. In the space provided, use the passive voice to report on Talktime. For better customer service, Talktime provides 24-hour customer service hotline. The language for the hotline service includes all four major languages of Malaysia, which are English, Malay, Chinese and Tamil. This feature is particularly attractive in a multiracial country like Malaysia. It also eliminates language as a barrier from enjoying the benefits of a good customer service. Apart from this, Talktime also provides an onscreen balance checking for pre-paid plan users, thus one does not have to make calls to the customer service to check the status of their account. All these factors contribute to the choice of Talktime as the number one choice.

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Question 2 Enquiry Letter You are the Managing Director of Notbladderdash Sdn Bhd and you saw an advertisement in the New Straits Time dated 12 March 2011 that People Power Consultants will conduct a communicative English course. You are interested to send your managers to attend this course. Write a letter to Mr. Radhi Khalid, Training Manager of People Power Consultants at 203, Diamond Square, Jalan Gombak 68100 Kuala Lumpur, requesting details about the course. Claim/complaint letter When the CTI equipment was first introduced, it was found to provide a flexible and advanced system. Its speed of operation was greater than any comparable hardware then available in the market. In recent months, major faults have developed in the equipment. The local agent for the manufacturer could not provide a reliable service since the system is regularly out of order for several days at a time. The manufacturer, GOLDTECH CORPORATION has agreed to replace the system free of charge but the new equipment could only be installed in 5 months. As the Manager of COM-LINE SYSTEM Sdn Berhad write a letter to the Customer Service Manager. Adjustment letter You are the Purchasing Executive of Endurance Bike Inc. You received a letter of from a customer complaining on the poor services received from your company. a) Write a reply to the letter and offer an adjustment. b) Write a reply to the letter and decline any adjustment to be made.

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QUESTION 3 PARTS OF A PROPOSAL (20 marks) a) No Burnout Sdn Bhd is a fast growing advertising company in Kuala Lumpur. As a new company, there is no pantry or kitchen facility set up for the staff. Write a proposal to the Chief Executive Officer requesting for a staff pantry. b) Nakio International is a new telecommunication company in Malaysia. As a

researcher in the Research and Development Division, you have talked to the sales team and got their feedbacks on customers problems and preferences. Propose a new mobile phone to be launched by the company. EXECUTIVE SUMMARY

INTRODUCTION Problem

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Solution

Objectives

Background

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Data sources

Scope and Limitations

DISCUSSION Methods

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Scheduling

Material and Equipment

Assessment of cost

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CONCLUSION