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TS 16949:2002 Approved: The Vote

IG

The road to approval was bumpier than expected. continued on page 3

Biggest Challenge for QS-9000 Companies in a Nutshell

Omnex News

4 6

n December 14th, the P-members of TC 176 voted to approve the

Silicon Valley Training

Schedule

Thailand Training

The Automotive Electronic Council (AEC) is working on aligning the QS-9000 Semiconductor Supplement to ISO/TS 16949. The council has met twice and could complete the document as early as March when ISO/TS 16949:2002 is expected to be launched. The document will be straightforward with minor changes expected. "There should be no surprises, said Chad Kymal, CEO of Omnex.

Malaysia Semiconductor

Training

Ann Arbor Headquarters Training

Enterprise-wide Quality

10

Systems: The Hitachi Cable Story

balloting draft of ISO Technical Standard 16949:2002 (Second Edition) by 79% (30 votes of approval, 8 votes of disapproval and 9 abstentions). Germany was the only other P-member that has a large domestic automotive sector that joined the US in voting against the TS.
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Five Steps to Transition from QS-9000 to TS 16949:2002

by Chad Kymal, CEOOmnex
hat is the of

future

automotive sector-specific quality management system (QMS) requirements? And what should your organization do to plan for the transition you need to seriously consider making in 2002? In previous articles, we have indicated that TS 16949:2002 will align with ISO 9001:2000. Also, the International Automotive Task Force (IATF) additions to TS 16949, with only a few minor edits, have been mapped directly to ISO 9001:2000s structure. (Go to www. omnex.com/news/news.html for more details.) Although changes could still be made, the issue remains whether and when automotive suppliers should consider making the switch from the third edition of QS-9000 to TS 16949:2002. There are 5 steps your organization can take to use ISO 9001:2000 and TS 16949:1999 and be ready for the future. continued on page 2

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Five Steps to Transition from QS-9000 to TS 16949:2002 (continued)

1. Create a Process Map and Understand Customer Requirements Before you do anything, study your organization follow the product develop ment process from product initiation to shipping and interview personnel in the process. Document the product realization process in your process map. Identify all the support processes that affect the development and delivery of your product. Next, decide whether the Quality Management System will support only customers or whether it will satisfy the requirements of all the interested parties of your organization. This may result in incorporating many more processes to your process map. Lastly, check to see whether the process map includes every TS-16949:2002 process. (See Figure 1 Process Map below.)

The issue remains whether and when automotive suppliers should consider making the switch

documentation needs for satisfying customers and/or interested parties. Once you have taken the steps above, it is now time to conduct an audit or gap analysis to prepare for revision of your QS-9000registered quality system to conform with TS 16949:2002s draft requirements. Implementing TS 16949 requires two methodologies: Business Operating System (BOS) process, and the Process Review Methodology (PRM).

2. Conduct Gap Analysis of the Existing System Now, examine the documentation structure behind your organizations QMS. Do you have the seven procedures required by TS-16949:2002? Typically, QS-9000 companies will already have these procedures. Next verify whether you have documents needed by the organization to ensure the effective planning, operation, and control of its processes and determine if both the operation and control of these processes are effective. The process map is a good place to start evaluating your documentation needs. Taking these steps should result in the clarification of your organizations
Page 3 of 20

3. Implement BOS The first step in implementing BOS involves identifying customer and interested party expectations. In working with our clients, our organization uses a process by which we list group and rate expectations using Post-It notes. Through these groupings into Customer Expectations Categories, we are able to better align the customers or interested parties expectations with processes and metrics. Another key step in this methodology is the use of alignment charts to link each expectation category to the key processes and process measurables that need to be measured and monitored. To effectively satisfy Subclause 5.4.1, PlanningQuality Objectives, of ISO 9001:2000, the organization should use benchmarking to determine what its short- and long-term objectives should be. With BOS, the organization will be on its way to achieving both enterprise improvement and breakthrough process improvement. 4. Implement PRM PRM is a method of documenting and controlling QMS processes. It takes the processes in the process map and your organizations documentation and applies Process Flows (PFs), Process Failure Mode and Effects Analyses (PFMEAs) and Control Plans to ensure the documentation your organization has is effective and that its QMS processes are under control. This document links the BOS process measurables and the PRM approach. 5. Implement TS 16949:2002 One of the greatest challengesand benefitsof implementing TS 16949:2002 is that it will require QS9000-registered organizations to become customerfocused as well as process-focused. Becoming customer-focused requires an organization to implement a methodology like the BOS process, however, it also requires an organizational culture change. Most important, implementing methodologies to become customer-focused and process-oriented do not require any standards to initiate the process, so you should start your organizations change to the new requirements now, because they make business sense in an increasingly competitive marketplace. An Alternative: The Minimalist Approach Make No Change: This is the approach some organizations may take. The inputs and outputs between two processes need to be carefully defined.. Organizations and auditors need to be careful not to fall into continued on page 3
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Transition (continued)

trap of the minimalist approach. In effect, no improvement will be evident in such a system. More important, the organization will not make any movement forward in becoming customer- or process-focused, which could be detrimental in the long term.

from General Motors Institute and an MS degree in Industrial Operations Engineering and MBA from the University of Michigan.

Chad Kymal is CEO of Omnex, Inc., and a much sought-after international consultant and trainer. He was on the Malcolm Baldrige Board of Examiners and has a BSME

For the complete article, go to www.omnex.com/news/news.html

The Biggest Challenge for QS-9000 Organizations In a Nutshell

The Final Draft International Standard (FDIS) of the ISO/TS 16949:2002 is finally available. Though the circulation is limited to a small circle, it is a sign that it will be released to the larger public. What is still missing is the Customer-Specific document (GM, Ford and DaimlerChrysler) accompanying the ISO/TS 16949:2002 standard. In a nutshell, the ISO/TS-16949:2002 is more influenced by the ISO 9001:2000 Standard than any new automotive-related change. For the most part, the ISO/TS 16949:1999 has now been faithfully mapped into the ISO 9001:2000 to create the ISO/TS 16949:2002. Elements influenced by ISO 9001:2000 include 4.1 General Requirements, 5.2 Customer Focus, 5.4.1 Quality Objectives, 5.5.3 Internal Communication, 5.6 Management Review, 6.1 Provision of Resources, 6.2 Human Resources, 6.2.2.3 Training on the Job, 6.2.2.4 Employee Motivation and Empowerment, 7.0 Product Realization, 8.2.1 Customer Satisfaction, 8.2.3 Monitoring and Measurement of Processes, and 8.4 Analysis of Data. (See the Omnex website for two articles on this topic which were published in The Informed Outlook.) The biggest challenge for QS-9000-registered companies is the customer focus and process focus represented by this standard. (See the Omnex website or next months Informed Outlook for more information and a table on the subject.)

TS 16949:2002 Vote
It is suspected that SEMATECH, a consortium of 13 semiconductor manufacturers in the US and six other countries, may have had an influence on the balloting by several P-members, including the United States. Evidence of this is found when one compares the US position paper with a SEMATECH white paper. But why would SEMATECH oppose the

The US TAG voted to disapprove the draft, which came down to three key objections: 1. 7.4.1.2 requires an organization that is actively pursuing registration to TS 16949:2002 to use only suppliers that are registered to ISO 9001:2000 and then have a plan for evaluating those suppliers and helping them achieve conformity with TS 16949:2002. 2. The US TAG and TG 18 leadership felt that the addition of 7.5.2.1 to Subclause 7.5.2 of ISO 9001:2000, Validation of Processes for Production and Service Provision, would be a hardship for organizations registered to TS 16949:2002 and their suppliers. They would have to comply with this expanded requirement in TS, which Page 5 of 20 would not have a clearly defined endpoint.

Approved: The (continued)

new version of TS 16949? Jim Mroz of The Informed Outlook explains that may have been the perceived inability of an organization to self-declare conformance with the second edition which was the issue. SEMATECH includes several companies that have previously raised the banner for selfdeclaration instead of registration.

Chad Kymal, Omnex CEO, says, The semiconductor industry has already incorporated many TS elements already, so the new TS 16949:2002 shouldnt pose a significant challenge. In many cases, semiconductor companies adopted excellence standards outside the QS-9000 or ISO 9001 systems. TS 16949:2002 privides an excellent opportunity for semiconductor companies to integrate their Business Management System with their Quality Management System. And as Jim Mroz says, I dont expect that TS 16949 will have a significant impact on the processes semiconductor manufacturers follow. However, the
formal incorporation of those processes into a QMS and into documented procedures may be an implementation burden for the sector. It also depends on whether a

manufacturer is a Tier 1 supplier to an OEM or a supplier to a Tier 1 Continued on page 4

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TS 16949:2002 Approved: The Vote (continued)

supplier, since only Tier 1s will be required to register to the TS, while Tier 2s and below will be required to register to ISO 9001:2000 and pursue compliance with the TS. 7.4 Purchasing, with the requirement for product and service suppliers to become ISO 9001:2000 could indeed prove challenging to all organizations, not just the semiconductor manufacturer. The drafters of the second edition of ISO/TS 16949 agreed to pursue their objectives through the proper procedures provided by ISO, which involves review and addressing of comments submitted in balloting. There were 63 pages of comments submitted with the balloting, and these comments have been considered in rewording of ISO/TS 16949 second edition. The IATF is already working on a version that addresses the comments provided in the balloting process. Jim Mroz notes, The rewording is not very important unless it leads to changes in the requirements, which I do not expect to change significantly. Most of the comments come down to requests for restrictions on ISO 9001:2000 to be modified or removed from the TS, and the options in ISO 9001:2000 are not likely to be of much use to production and service parts manufacturers anyway. After that, we will have to see if the Automotive Task Group that drafted ISO/TS 16949:2002 will pursue development of the automotive QMS requirements as a full ISO standard by the time the TS is to be revised in March 2005.

Omnex News
News from Asia
India TELCO, Indias biggest OE manufacturer of heavy vehicles, has selected Omnex for a large supplier training initiative. Omnex will be training around 300 suppliers of TELCO. Omnex India recently partnered with Visteon India for their Six Sigma initiatives. ZF Steering Gear has purchased and implemented the EwQMS Omnex Systems Suite through Omnex India. Also, the India office is working with ZF Steering Gear India and Asian PPG Industries Ltd. for TS 16949:2002 (Second Edition) implementation. Omnex and TUV Rheinland India have announced joint training programs on quality improvement to the Indian industry. Thailand Our Thailand office has recently signed two consulting projects for ISO/TS 16949:2002 (Second Edition). It also completed its first ISO 17025 implementation and an ISO 9001:2000 implementation for BASFs regional chemical operations. Participants include targeted suppliers from the Transportation, Construction, Machinery & Equipment, Industrial Materials, and Service industries.

Ford Asks Omnex to Present on Ford Q1

Omnex has been asked to participate in a series of Q1 for Service roll-out presentations sponsored by the Ford Global Facilities, Materials and Services Purchasing group.
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New Software Releases from Omnex Systems

Omnex Systems recently released new versions of Audit Pro and Document Pro. In addition, the industry has taken notice of the full Enterprisewide Quality Management System (EwQMSTM). Omnex Systems has implemented several suites in the US and abroad. Already, the suite that does it all is doing it worldwide. (See below, and the article about the EwQMS Suite on page 7.) AQuA was written up in the October issue of Quality Digest in the Newsoftware section. A screenshot was shown, and a description told about how it links with the rest of the EwQMS Suite.

Omnex to Provide Training at National Manufacturing Week Conference

For the first time, National Manufacturing World will partner with Omnex to provide public training seminars. The conference takes place at McCormick Place, Chicago, March 18-22, 2002. Omnexs courses during the 5 day conference will include Understanding the ISO9001:2000 International QMS Standard, Six Sigma: An Executive Overview and Understanding the ISO-14001 International EMS Standard.

Online Training
Omnex is offering its first online courses in collaboration with a leader in web conferencing, Virtual WorkshopsTM. Currently Omnex is teaching the Understanding ISO 9001:2000 course found in our Training curriculum.

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OMNEX Semiconductor

Training
For Silicon Valley
Training Schedule is subject to course load requirements; dates may vary. Please contact Omnex for the most current information and a copy of our catalog, outlining our full course offering.

SAN JOSE, CA
Understanding, Documenting and Implementing ISO 14000
Dates: February 18-20, 2002 Course description:
Provides an understanding of the ISO 14000 requirements and a basic overview of how they apply to the design of a functional and effective Environment Management System (EMS). All of the ISO 14001 elements are reviewed Comprehensive approach to implementing Best-In-Class Systems and understanding the intent of ISO 14000 certification; Participants learn how to improve their current environmental systems and document an ISO 14000 system; 3-Day Seminar.

Internal Auditor for ISO 9001:2000 with Specific Reference to ISO/TS 16949:2002
Dates: June 10-12, 2002 Course description:
This three-day seminar explains ISO 9001:2000, ISO/TS 16949:2002 and their impact on audit systems, the auditing process and audit instruments. Participants will learn the documentation process, how to conduct an audit, write the audit report, and take corrective action. The Omnex Internal Auditor training provides one day of ISO 9001:2000 and ISO/TS 16949:2002 audit trails and guidance on each element of ISO 9001:2000 and ISO/TS 16949:2002. The class is built around a case study, which includes auditing PFMEA, Control Plans, Work Instructions, and Management Review. Also included are case studies to develop skills for identifying nonconformances.

ISO 9001:2000 Lead Auditor Training

Dates: April 15-19, 2002 Course description:
This seminar fully integrates ISO 9001:2000 requirements throughout the entire five-day seminar. Presentation materials are supported with real-world examples and exercises for the semi-conductor industry.

ISO 14000 Internal Auditor

Dates: May 20-22, 2002 Course description:
This three-day seminar explains ISO 14001 series of Environmental Management System (EMS) Standards and how to audit them from an internal auditor perspective. This course is organized around the unique aspects of the Omnex ISO 14000 audit trails. Topics include the auditing process and audit instruments such as checklists, audit forms and records. Participants will learn EMS documentation, how to audit each element, conduct an audit, write audit reports and approve corrective actions.

Measurement Systems Analysis (MSA)

Dates: February 25-26, 2002 Course description:
This two-day seminar is designed to provide participants with an understanding of the importance of MSA in controlling and improving the production process and to give students a practical knowledge of using statistical methods in analyzing the measurement system.

Lead Auditor Training for ISO 9001:2000 with Specific Reference to ISO/TS 16949:2002
Dates: April 22-26, 2002 Course description:
This seminar fully integrates RAB-accredited Lead Auditor ISO 9001:2000 requirements with reference to ISO/TS 16949:2002 throughout the entire five-day seminar. Presentation materials are supported with real-world examples and exercises for the semiconductor industry

ISO 14000 Lead Auditor

Dates: June 17-21, 2002 Course description:
This five-day seminar fully integrates ISO 14000 requirements. This course is designed to satisfy the training requirements for auditors seeking EMS auditor certification. This course is also directly applicable to any first party, second party, and third party auditors, as well as personnel involved in the implementation of environmental management systems. Presentation materials are supported with real-world Environmental Management System (EMS) examples and exercises.

Understanding Documenting and Implementing ISO/TS 16949, Second Edition

Dates: March 11-13, 2002 Course description:
This two-day seminar provides a comprehensive approach to understanding, documenting, and implementing Best-InClass Quality Management Systems to the requirements of ISO 9001:2000 and ISO/TS 16949:2002. The presentation and hands on exercises focus on the semiconductor sector specific approaches in ISO/TS 16949:2002, as well as specific strategies for making the transition from QS9000/TS-16949 1st Edition

ISO 9001:2000 Understanding and Implementing

Dates: February 21-22, 2002 Course description:
This class teaches the intent, content, and objective evidence required to implement the ISO 9001:2000 standard. The Best-in-Class implementation methodology for each clause of the standard is covered. The class covers the standard and introduces two methodologies that can be used with ISO 9001: QOS, and Process Review. QOS starts with customer expectations, goals and objectives, and then drives toward key processes and process measurables. Process Review is the methodology that conducts a process flow, PFMEA, and Control Plan for administrative processes.

ISO 9001:2000 Internal Auditing

Dates: March 25-27, 2002 Course description:
This course teaches both service and manufacturing examples. This course provides and understanding of how to audit ISO 9001:2000, along with audit trails and sampling. Conducting an audit, writing non conformance, and closing out non-conformance are taught. There is a final exam in the end of the course.

ISO/IEC 17025 LAB

Dates: June 13-14, 2002 Course description:
This new standard replaces lessons learned from implementation of the ISO/IEC Guide 25:1990 and EN 45001: 1989 and contains all the requirements that testing and calibration laboratories should have.

Please email Omnex for our entire curriculum of

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Semiconductor courses.

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OMNEX

Training
Training Schedule is subject to course load requirements; dates may vary. Please contact Omnex for the most current information and a copy of our catalog, outlining our full course offering.

For Thailand
Six Sigma Black Belt Training
Dates: March 4-8, 2002 April 1-5, 2002 April 29-May 3, 2002 June 3-7, 2002

All Thailand courses taught in Thai.

Bangkok, Thailand
ISO 9001:2000
Executive Overview for ISO 9001:2000
Tue, Feb 5, 2002 April 10, 2002 June 11, 2002
Dates:

ISO/TS 16949
Executive Overview for ISO/TS 16949:2002 (Second Edition)
Fri, Feb 15, 2002 April 19, 2002 June 21, 2002
Dates:

Quality Systems
Laboratory Quality Systems with Reference to ISO 17025
Dates: March 27-28, 2002

Understanding and Implementing ISO 9001:2000

Wed-Thu, Feb 13-14, 2002 April 2-3, 2002 May 30-31, 2002
Dates:

Understanding and Implementing ISO/TS 16949:2002 (Second Edition)

Dates: February 27-28, 2002 April 25-26, 2002 June 27-28, 2002

Internal Auditor for ISO 9001:2000

Dates: March 12-14, 2002 May 21-23, 2002 June 18-20, 2002

QOS Implementation and Improvement

Dates: April 29-30, 2002

Lead Auditor for ISO 9001:2000

Dates: March 25-29, 2002

Internal Auditor Training for ISO 9001:2000 with Specific Reference to ISO/TS 16949:2002 (Second Edition)
Dates: April 22-24, 2002

Executive Overview of QOS

Dates: March 7, 2002

Process Review for ISO 9001:2000

Dates: April 30, 2002 June 24, 2002

Lead Auditor Training for ISO 9001:2000 with Specific Reference to ISO/TS 16949:2002 (Second Edition)
Dates: March 18-22, 2002 May 13-17, 2002

APQP, FMEA and Control Plans

Dates: May 8-10, 2002

Team Problem Solving (Global 8D)

Dates: April 17-18, 2002

ISO 14000
Understanding and Implementing ISO 14000
Dates: March 19-20, 2002 June 13-14, 2002

Six Pack Training

Dates: May 2-3, 2002

Measurement Systems Analysis (MSA)

Dates: June 6-7, 2002

Six Sigma
Executive Overview of Six Sigma
Dates: March 12, 2002 April 11, 2002 June 12, 2002

Statistical Process Control I

Dates: June 3-4, 2002 Course description:

Integrating ISO 14001 into ISO 9001:2000 and ISO/TS 16949:2002 (Second Edition)
Dates: February 20-21, 2002 April 25-26, 2002 June 25-26, 2002

Introduction to the principles and practices of statistical process control; 3Day Seminar

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OMNEX

Training
Training Schedule is subject to course load requirements; dates may vary. Please contact Omnex for the most current information and a copy of our catalog, outlining our full course offering.

For Thailand and Malaysia

All Thailand courses taught in Thai. Malaysia courses taught in English.

Statistical Process Control II
Dates: June 25-26, 2002 Course description:
Advanced topics of statistical process control are presented, illustrated and used in the analysis of data; Participants learn how to implement SPC within industries that have set up variation, slow and rapid tool wear, and chemical processes where concentration adjustments occur on a daily basis; 3-Day Seminar Quality Awareness for all levels of employee; 1-Day Seminar. This seminar will be the basics for all levels of the organization who have decided to pursue successful implementation of any quality system.

Dates: March 13-15, 2002 Course description:

Emphasizes Advance Product Quality Planning (APQP). It shows how Process Flows, Process Failure Modes and Effects Analysis (PFMEA),Control Plans and shop floor documentation can be used to achieve process standardization and improvement. 4-Day Seminar

Human Resources
Effective Presentations and Meetings
Dates: March 5, 2002 May 3, 2002 Course description:
This one-day session is designed to provide staff/management with an understanding to effectively conduct presentations and meetings. For staff / management who will be responsible for doing/conducting presentations and meetings.

Implementing Five Ss
Dates: March 15, 2002 Course description:
Basic principals of House-Keeping Concept; 1-Day Seminar. This seminar will be especially useful to individuals who want to understand and be able to utilize a good house-keeping system.

Lead Auditor Training for ISO/TS 16949:2002 (Second Edition) and the Semiconductor Supplement
Dates: April 22-26, 2002

Seven Quality Tools (7QC)

Dates: April 5, 2002 Course description:
A one-day seminar covering the effective ways of utilizing the seven tools of Quality to Solve problems.

Human Resources Management

Dates: May 24, 2002 Course description:
This one day seminar provides an approach for Plan, Implementation, and Monitoring the effectiveness of Human Resource Management.

Internal Auditor Training for ISO/TS 16949:2002 (Second Edition) and the Semiconductor Supplement
Dates: March 27-29, 2002

Team Facilitation/Team Building

Dates: April 9, 2002 Course description:
Demonstrates how to form and manage a team; helps attendees hold effective and efficient meetings using meeting agenda, minutes, and action plans; 1-Day Seminar

Quality Operating Systems (QOS) for Semiconductor

Dates: April 29-30, 2002

Human Resources Development

Dates: June 17, 2002 Course description:
This one day seminar provides an approach for Plan, Implementation, and Monitoring the effectiveness of a Human Resource Development Program.

Measurement Systems Analysis (MSA) for Semiconductor

Dates: April 18-19, 2002

Design of Experiments
Dates: May 28-30, 2002 Course description:
Basic principals of experimental design and their applications to qualify and productivity improvement; 3Day Seminar

Executive Overview for Six Sigma

Dates: May 10, 2002

Penang, Malaysia
Understanding and Implementing ISO/TS 16949:2002 (Second Edition) and Semiconductor Supplement
Dates: March 25-26, 2002 June 6-7, 2002

Design of Experiments: Shannin Technique

Dates: May 8-10, 2002 Course description:
Basic principals of experimental design and their applications to qualify and productivity improvement; 3Day Seminar

Total Productive Maintenance (TPM)

Dates: March 6, 2002 June 5, 2002

Quality Awareness
Dates: February 19, 2002 May 7, 2002 Course description:

Six Sigma Black Belt Training

Dates: March 18-22, 2002 April 15-19, 2002 May 13-17, 2002

APQP, Process Flow, FMEA, Control Plans and PPAP

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June 10-14, 2002

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OMNEX

Training
For Ann Arbor .
Training Schedule is subject to course load requirements; dates may vary. Please contact Omnex for the most current information and a copy of our catalog, outlining our full course offering.

New!

ISO/TS 16949:2002 (Second Edition) with ISO 9001:2000

Understanding and Implementing ISO/TS 16949:2002 (Second Edition)
November 19-20, 2001 December 17-18, 2001

If you want to be current on all of the changes in the new ISO/TS 16949, Omnex is the place to go for training!

Understanding, Documentation and Implementation of ISO/TS 16949:2002 (Second Edition)

January 14-16, 2002 February 6-8, 2002 March 4-6, 2002 April 3-6, 2002 May 6-8, 2002 June 5-7, 2002 July 8-10, 2002

ISO/TS 16949:2002 (Second Edition) Lead Auditor Training for Automotive

Jan 28-Feb 1, 2002 February 18-22,2002 March 18-22, 2002 April 15-19, 2002 May 20-24, 2002 June 24-28, 2002 July 22-26, 2002
ISO/TS 16949:2002 fully integrates ISO 9001:2000 and will be the automotive standard of the future.

ISO/TS 16949:2002 (Second Edition) Transition Training for Auditors of Automotive

January 17-18, 2002 February 25-26, 2002 March 14-15, 2002 April 11-12, 2002 May 16-17, 2002 June 13-14, 2002 July 18-19, 2002 June 5, 2002 July 10, 2002

ISO/TS 16949:2002 (Second Edition) Internal Auditor Training for Automotive

January 21-23, 2002 February 11-13, 2002 March 13-15, 2002 April 8-10, 2002 May 15-17, 2002 June 17-19, 2002 July 15-17, 2002

Ford-Approved Automotive Training

Ford Q1 Overview
This one day course for Ford suppliers will provide a three hour overview of the new Ford Q1 and an in-depth 4 hour look at the 15 part Manufacturing Assessment Tool. For Ford Q1 Training for Service, call Omnex.

APQP
QOS Implementation and Improvement for Manufacturing/Se rvice
November 8-9, 2001 January 10-11, 2002 February 7-8, 2002 March 7-8, 2002 April 4-5, 2002 May 9-10, 2002 June 6-7, 2002 July 11-12, 2002

AQuA
APQP Implementation and Improvement
January 21-25, 2002 April 29-May 3, 2002 July 29-Aug 2, 2002

FMEA
FMEA based on AIAG and Ford Q1 Reqs. January 7-8, 2002 February 4-5, 2002 March 11-12, 2002 April 1-2, 2002

November 21, 2001 December 10, 2001 January 9, 2002 February 6, 2002 March 6, 2002 April 3, 2002 May 8, 2002

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May 13-14, 2002 June 3-4, 2002 July 11-12, 2002

Omnex Systems offers training in its popular APQP process management and quality documentation software.

AQuA 3 Basic Training

November 12, 2001 December 3 & 10, 2001 February 18, 2002 April 15, 2002 June 10, 2002

AQuA 3 Workshop
November 13-14, 2001 December 11-12, 2001 February 19, 2002 April 16, 2002 June 11, 2002

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OMNEX

Training
For Ann Arbor
Training Schedule is subject to course load requirements; dates may vary. Please contact Omnex for the most current information and a copy of our catalog, outlining our full course offering.

ISO/IEC 17025
This new standard replaces lessons learned from implementation of the ISO/IEC Guide 25:1990 and EN 45001: 1989 and contains all the requirements that testing and calibration laboratories should have.

May 6-8, 2002 July 8-10, 2002

ISO 9001:2000
NOW RAB-ACCREDITED!

ISO 9001:2000 Lead Auditor

November 26-30, 2001 December 10-14, 2001 Feb 25-March 1, 2002 April 22-26, 2002 June 17-21, 2002

ISO 9001:2000 Internal Auditor

December 5-7, 2001 February 11-13, 2002 April 8-10, 2002 June 10-12, 2002

Laboratory Quality Systems

February 14-15,2002 April 11-12, 2002 June 20-21, 2002

ISO 14000 Lead Auditor

November 12-16, 2001 Jan 28-Feb 1, 2002 March 18-22, 2002 May 20-24, 2002 July 22-26, 2002

ISO 14000

Understanding and Implementing ISO 9001:2000

December 3-4, 2001 February 4-5, 2002 April 1-2, 2002 June 3-4, 2002

How to Audit ISO 9001:2000 An Auditors Guide

California Training
Omnex is offering courses on the West Coast. Many of the courses you see here are also offered with the Semiconductor Supplement included. Call Jim Hooper at 408683-2710 or visit www.omnex.com to obtain a schedule for San Jose.

ISO 14000 Internal Auditor

January 14-16, 2002 March 11-13, 2002 May 13-15, 2002 July 15-17, 2002

Understanding, Documenting and Implementing ISO 14000

January 7-9, 2002 March 4-6, 2002

Omnex A World of Knowledge

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This is your last chance to order the best techniques for value-added implementation, interpretation, and documentation of ISO 9001:2000 from Omnex. Chad Kymals book is going to be printed by Paton Press.

But you can order one of the few copies Omnex has left. Contact us today to order at a cost of $50. 734.761.4940 info@omnex.com

Transition Training
RAB-APPROVED!
An intensive two day auditor transition training course for auditors who have passed an internal or lead auditor course. This two day course will teach ISO 9001:2000 audit trails, scope selection, and audit planning. Breakouts and graded exercises will test your skills in the new ISO 9001:2000 requirements for documentation, management review and customer expectations, etc.

November 15-16, 2001 December 3-4, 2001 February 14-15, 2002 May 9-10, 2002

Six Sigma
Taught by a Master Black Belt who led Allied Signal Safety Systems in their Six Sigma implementation. The Omnex Six Sigma training instructor will show you the hands-on techniques used in the successful deployment of Six Sigma from an insiders view. With our Black Belt training, youll be able to save $500,000 - $750,000 per Black Belt. And sign up today for Omnexs Champion Training in Six Sigma! Call Omnex for more information on our Six Sigma Open Enrollment and onsite training being offered now.

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Enterprise-wide Quality Systems

The Hitachi Cable Story

nterprise-wide software solutions are just starting to come out on the market. The Omnex Systems EwQMSTM Suite may be the answer to what companies are looking for one package for all of their quality management needs. Companies today are tired of addressing their documentation, auditing and measurement systems analysis needs by stringing several packages together.. And organizations who have locations around the world are looking for Internetbased solutions like EwQMSTM. The EwQMSTM solution allows the organizational entity and the supply chain to act as a cohesive whole. How does this work? Read the Hitachi Cable Story below. Though this implementation is in its infancy, the potential is huge. Savings with AQuA Hitachi worked with Omnex because of the large savings they got while using Omnex Systems AQuA software. Hitachi Cable had been using AQuA software since May, 2000. Greg Walts, Quality Manager at HCI, found AQuA user friendly and powerful to use. By the end of 2000, Greg had documented over $200,000 in savings using AQuA. (Go to www.omnexsystems.com to download a presentation from HCI on the savings it got from AQuA.) Hitachi QMS Strategy Hitachi Cable Indiana along with other Hitachi Cable companies were looking for a system to 1) bring standardization to their quality systems worldwide, 2) allow communications between companies concerning quality matters by using the Internet, and 3) help information travel more easily. Also, 4) Hitachi management was seeking an efficient means of obtaining critical performance measurements for each operating unit. Due to their experience with AQuA, it seemed natural for HCI to expand their involvement with Omnex Systems by implementing its EwQMS

software. What surprised them was the relative ease with which Omnex Systems got their implementation going. While most of the time it takes weeks or months to install new software and convert existing systems, Omnex Systems told Greg that the web installation would take one day and that Audit Pro and Document Pro would take a day each to get up and running. So in a matter of three days the core of the EwQMS suite would be functional. Omnex Systems purchased the server and configured the system for Hitachi. Next we carried the software and hardware to Hitachi and installed it that day. In two more days, we uploaded the existing documentation to Document Pro and got Audit Pro up and running. Omnex delivered on its promise. Greg says, We found the software to be very user friendly, with no so-called bugs in the software. The software required very little additional programming to meet our companys specific requirements. Basically, the software can be loaded off the shelf and it becomes functional immediately. Chad Kymal, Omnex Systems President, says, We run against competitors that give quotes where the set-up and implementation costs for the software are much larger than the quote for the software itself. On the other hand, Omnex Systems can typically get a company up and running and the documents converted in a day. On top of that, we dont need to customize the programs. Why? Quality and quality systems are Omnexs business already. The flexibility is built in to accommodate most organizations quality systems. We not only accomplished it at HCI, we just did it again in a Lear Seating plant last week. At HCI Omnexs web-based solution has been a major boon. Greg Walts says, Document Pro and Audit Pro are both web-based software packages. Our desire to use the Internet for global communications will make it much easier to achieve our inter-company goals. We envision an audit program that will be used by all of the

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satellite companies at one time. HCI is still in the process of implementing Doc Pro, Audit Pro, and BOSS to their fullest potential. Their implementation of the AQuA software helped them to realize a savings of $225,000. The initial estimation of the savings for the suite will definitely be at least that much, if not more.

For the complete text of Greg Walts interview, go to www.omnexsystems.com/news/news.html. Take a guided tour of Document Pro and Audit Pro online, right at your desk. Call 734.761.4940.

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3025 Boardwalk Suite 120 Ann Arbor, MI 48108 Phone: 734.761.4940 Fax: 734.761.4966 Email: info@omnex.com Web: www.omnex.com

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