Introduction

The Co operative banks in India started functioning almost 100 years ago. The Cooperative bank is an important constituent of the Indian Financial System, judging by the role assigned to co operative, the expectations the co operative is supposed to fulfill, their number, and the number of offices the cooperative bank operate. Though the co operative movement originated in the West, but the importance of such banks have assumed in India is rarely paralleled anywhere else in the world. The cooperative bank in India plays an important role even today in rural financing. The businesses of cooperative bank in the urban areas also have increased phenomenally in recent years due to the sharp increase in the number of primary co-operative banks. Co operative Banks in India are registered under the Cooperative Societies Act. The cooperative bank is also regulated by the RBI.

History of the bank The pathankot central cooperative bank ltd. pathankot is a prestigious bank in Punjab. The bank was registered on 11.02.1909. The plan to open the bank was motivated by specially Rai Abrader Badri and Khan Bahadur khan Ahmed Shah with all. Khan Bahadur Khan Ahmed shah was the first president of Bank. Bank started his business in a rented accommodation with a small amount of shared capital Rs. 2 Lac. The bank constructed own building in 1924 on J.T road, pathankot and inaugurated by C.A.H Townsend Esq. C.I Commissioner, pathankot. Currently civil line branch of the bank is acting in this building. The huge building of bank was inaugurated in 1987 by the financial commissioner (Development), I.A.S. The main branch and NRI branch are operational in this bank currently. Previously the cooperative societies and individual organization were having the partnership in bank but now individuals partnership has retired. There are five unions are in the collaboration with bank supports in providing loan to cooperative organizations. These unions were completely collaborated with bank in 1956. Bank is providing services in Shahkot, Nakodar, Phillaur and pathankot. There were only 2 branches in 1956 and now it has spread over every district with 72 branches. There are 245 Agriculture societies, 234 commercial cooperative societies and 399 different kind of organizations part of the bank. We are fulfilling the requirement of the members of these societies. Using the facility of Kisan credit card, there 37355 members are availing the loan facility belonging to these agriculture societies. Bank is covering 90% of families to provide them services using these societies. We are focused to provide as much as services to the poor class using different scheme as district credit plan. We have Rs. 2000 crore

credit limits to cooperative mills in Bhogpur and Nakodar each and these mills are paying to the farmers for their sugar cane supply. Using Kisan credit card scheme, Bank is giving loan at cheapest interest rates 7% to poor class. We are providing loans for self-employment to the youngsters those are unemployed for every category. We are not only restricted to societies but now we have reached to the individual level. In 1997, we introduced a new scheme especially for farmers, a revolving cash credit scheme, in which a farmer can loan the amount as per his requirement. Bank has its own Board of Director and S. Naib Singh Kohar is a chairman and Managing Director of Bank. There are 15 elected directors. We are reaching with the help great guidance and hard work of the employees.

Objective
1 - To understand customer satisfaction 2 - To manage and reduce the problem of the customer

Types of loan
1) Composite loan

Beneficiary

- Any individual 11.5% 12.5% 13%

Rate of interest- Up to Rs.25000 Rs.25001 to Rs. 3 lac Above Rs. 2 lac Size of loan- Up to Rs. 2 lakhs.

Purpose To establish or extend manufacturing service procedure unit covered under list of 22 board categories. Period- maximum 10 year.
2) Integrated loan

Beneficiary- Any individual including partnership firms. Corporate bodes are also eligible for integrated loan. Rate of interest- - up to Rs.25000 Rs.25001 to Rs. 3 lac 11.5% 12.5%

Above Rs. 2 lac

13%

Size of loan- Up to Rs. 15 lakhs for individuals/ partnership firms. Up to 1 Crore as term loan and RS 2 Crore. As working capital limit for corporate bodies. Purpose-To establish/ extent any manufacturing, service and processing unit. Period10 year.
3) Vehicle loan

Beneficiary-Any individual, group of individual or a partnership firm. Rate of interestUp to Rs. 2 lac 13% 13.5%

Above Rs. 2 lac

Size of loan- Rs. 6 lakhs. Purpose- For purpose of new auto rickshaw motor. Car. Bus. A truck. Period- 5 year.

4) Cash credit limit to traders

Beneficiary-Traders, government/ quasi government contractors, registered unit run by self employed persons and professionals like doctors, engineers etc. Rate of interest- Up to Rs. 2 lac 13% 13.5%

Above Rs. 2 lac Size of loan Rs. 10 lakhs

Purpose-Cash credit facility under the scheme is granted for meeting the working capital or block working capital requirement or both.

Period- 1 Year.
5) Loans to student for professional courses

Beneficiary- Student and parent/guardian jointly. Rate of interest- 12.5% of interest is to be paid by the parent during the period of students of the student. Size of loan- Rs. 50000/Purpose-For technical / professional higher studies in India. Period -5 year after the completion of the course.
6) Loan for customer durables ( salary earners)

Beneficiary -Any individual working in government or privet sector where provident fund is applicable. Rate of interest- As per bank circular. Presently 13.5%. Purpose-To purpose consumer durable goods (C.T.V.Refrigerator, washing machine.V.C.R.,Two wheelers, all type of furniture etc..) Size of loan-Salary up to Rs. 5000 Period-Maximum 5 year
7) Loan for customer durables ( non salary earners)

Beneficiary -any business men, farmer or person working in privet sector other then above. Rate of interest- As per bank circular. Presently 13%. Purpose- To purpose customer durable goods (CTV Refrigerator, Washing machine, V.C.R., Two wheeler, all type of furniture etc) Size of loan- Maximum Rs. 30000/Period-5 year.
8) Dairy loan ( MINI DAIRY)

Beneficiary- Member of milk producers of PACS having knowledge of dairy farming.

Rate of interest- As per bank circular. Presently 13%. Purpose- For purpose of animal milk buffaloes/(cow maximum no. 20) Size of loan- Rs. 15000/Period-5 year
9) Loan for purchase of two wheelers

Beneficiary- Farmer with landed property. Rate of interest- As per bank circular. Presently 13%. Purpose- For purpose two wheeler. (Scooter, motorcycle). Size of loan- Rs. 50000/Period-5 year.