Customization Reduction

Customization Reduction with Forms and OA Framework Personalizations
Susan Behn
Agenda
Why
Business Benefit
What
Overview of Personalization Tools
How
Forms Personalization Examples OA Framework Personalization Examples Migration to other instances
References
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Copyright 2010 Solution Beacon, LLC All Rights Reserved Any other commercial product names herein are trademark, registered trademarks or service marks of their respective owners.
Business Benefit $aves Money!

Less Development Time Declarative Menu Driven Tools Business User Friendly Survives patching Reduce Processing Time Adapt terminology to your business without coding Speed up data entry move or eliminate fields Reduce Audit Costs Attach extensions seamless processing power Add validations reduced error correction Implement security policies
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Reduce Upgrade Costs
Reduce Training Time
Overview
Personalizations declaratively alter behavior or appearance using tools provided by Oracle Personalization Tools
Forms personalizations
Professional Forms 6i or 10g
OA Framework Personalizations CUSTOM.pll

Programmatic tool prior to 11.5.10 Professional forms only
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Overview Forms Personalization

Requires superuser with some sql skills Survive patching and upgrades
Includes post patch/upgrade validation process
Most changes traditionally done using CUSTOM.pll can be accomplished using Forms Personalization Effective immediately no coding, no compiling Forms Personalizations fire prior to CUSTOM.pll for the same event
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Overview Forms Personalizations What you can do?

Speed up data entry and processing
Hide fields, tabs Change order of fields Set default values Call other forms or web address from tool bar Execute processes from tool bar
Improve security and audit controls

Make fields required Restrict insert or update
Adapt to your business rules/self training

Change prompts and labels Alter List of Values (LOVs)
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Overview OA Framework Personalizations

OA Framework Personalization is for self-service applications
Introduced with 11.5.9
Apply Patch 3323690
Standard with 11.5.10 and Release 12
Requires functional superuser

Minimal technical expertise required
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Overview OA Framework Personalizations What you can do?

Speed up data entry and processing
Reorder Columns Hide Columns Set Initial Values
Improve security and audit controls
Adapt to your business rules/self training

Change Page and Section Headers Change Field and Column Names Change Button Names Add Items (Buttons, Fields, Tips and more)
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Remove Buttons Change Field Attributes make fields required
Forms 6i and10g Personalizations

Setup and Use Examples Tips
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Setup Profile Options Form Personalizations

Hide Diagnostics menu entry
Set to No to see the menu
Utilities: Diagnostics
Set to No to require apps password
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Accessing Forms Personalization

Access the form or function needing personalization Help Diagnostics Custom Code Personalize
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Forms Personalization
1 100 Reusable
Form/Function Default = Function Most often should be Form
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Forms Personalization Condition Tab

Trigger event determines when the rule fires
Find additional events using Help Show Custom Events Diagnostics
Use standard trigger events (next slide) Use specific events unique to the form (With Caution)
Custom Code
Trigger object depends on trigger event
WHEN-NEW-BLOCK-INSTANCE requires block name
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Forms Personalization Standard Trigger Events

WHEN-NEW-FORM-INSTANCE
Security rules, Navigation rules, Visual attributes Same as WHEN-NEW-FORM-INSTANCE Message rules Default values
WHEN-NEW-BLOCK-INSTANCE
WHEN-NEW-RECORD-INSTANCE WHEN-NEW-ITEM-INSTANCE
Message rules Default values dependent on entry of another item

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Forms Personalization Standard Trigger Events

WHEN-VALIDATE-RECORD
Populate hidden fields Additional validations
SPECIALn
Populate tools menu (SPECIAL 1-15) Populate reports menu (SPECIAL 16-30) Populate actions menu (SPECIAL 31-45)
MENUn
Populate tools menu (MENU1-15)
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Forms Personalization Condition Tab

Condition
Processing Mode
Optional SQL code fragment to limit scope of rule Use bind variables (:block.field) Evaluates to true or false use for complex validation How rule behaves in query mode vs entry mode
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Forms Personalization Context

Who does this rule apply to?
Site Responsibility User Use this for testing rules Industry (For future use)
Tip: For initial development, set context to your user id
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Forms Personalization Property Actions

Sequence non unique (1 100) Type property, message, built-in, menu Description (Optional) Language use to change prompts for language
Prompts change depending on action type

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Example #1 Display Message

What
GL Journal Entry Remind users to change the period name the first 20 days of the fiscal year
Why
During year end close, the final period is open longer resulting in mistakes Save time and money by reducing errors Reduce time for training through use of automated messages
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How
Enter header details
Condition is checked when the user accesses the journal name field
Message appears Feb 1 Feb 20 every year
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Action type = message
Message Types

Show Informational Message Hint Appear on status bar Error Requires user response raises form_trigger_failure Debug Only displays if debug mode is set to Show Debug Messages Warn Informational message with caution symbol raises form_trigger_failure
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Result
Click OK to continue
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Example #2 Data Access Restrictions

What
Restrict users from entering or retrieving their own invoice
Why
Audit control Theft prevention
How
Requires minimal SQL skills
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Enter header and condition tab details
WHEN-NEW-BLOCK-INSTANCE for the invoice block controls access at the invoice level.
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Change the default where clause to prevent retrieval of employee invoices based on user id
vendor_id NOT IN (SELECT vendor_id FROM po_vendors pv , fnd_user fusr WHERE fusr.user_id = fnd_profile.value('USER_ID') AND fusr.employee_id = pv.employee_id )
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Example #3 Menu Entries

What
Create a menu item to display the invoice id
Why
Access to invoice id makes workflow and invoice approval troubleshooting faster
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How
Step 1 establish the menu entry
Trigger Event = WHEN-NEW-FORM-INSTANCE
Use WHEN-NEW-FORMINSTANCE for visual changes Such as establishing menu entries

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Menu action type only displays the menu
Note Menu Entry # for step 2
TIP: Use the add block button to choose blocks where this menu will be enabled or leave null for all blocks
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Step 2 create the action for the menu entry
Trigger Event = MENU# chosen in step 1
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Step 2 create the action for the menu entry
Use validate button to check sql fragment
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Result
Choose menu item
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Result
Message is displayed
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Another Example Menu Entries

What
Create invoice tax distributions for use tax for invoices where sales tax was not charged
Why
Less manual processing saves money
Reduces data entry time Eliminates calculation errors
How
Create a PL/SQL procedure which uses Oracle standard APIs to calculate and create distributions Call procedure from menu item with Execute a Procedure Builtin
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Example #4 Masking Data

What
Mask the tax id (11i)
Supplier form has moved to OA Framework in R12
Why
Compliance
Secure sensitive data
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How
Change form appearance at WHEN-NEW-FORMINSTANCE trigger
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CONCEAL_DATA = TRUE - replaces data with * DISPLAYED = FALSE hides field completely
Use Select By Text button to find correct object by prompt

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Dont need to know object name

Result
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Example #5 Changing LOVs

What
Remove Taxpayer ID from List of Values (LOVs) for find window
Why
Compliance
Secure Sensitive Data
Adapt to business/Reduce training time

Limit LOVs to only display data applicable to business
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Taxpayer ID is also on LOVs for find window
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HOW Use Create a new record group Builtin
Builtin available in 11i RUP4 or later Must have the same number of 40 fields as existing Copyright 2010 Solution Beacon, LLC All Rights Record group product names Reserved Any other commercial herein are trademark, registered trademarks or service marks of their respective owners.

Assign the new record group to the LOV used for Supplier name
Record group created in previous slide

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Result
Additional steps
Mask the tax id on the find window Replace the tax id with the end date for the supplier number LOV
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Forms Personalization Other Process Improvement Features

Utilize the following Builtins to improve process flows
Launch SRS Form runs concurrent request Launch a Function call another form Launch a URL call any web page DO_KEY
DO_KEY(NEXT_BLOCK) will force query execution for find window
GO_ITEM, GO_BLOCK change navigation

Use to prevent update to a field where navigation is needed to populate
EXECUTE_TRIGGER
Execute form trigger, not database trigger Use after setting default values to ensure internal code executes
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Forms Personalization Tips

Exit and re-open the form to see personalization changes Use debug messages before and after events Apply Now button - see the results
Does not always work if dependant on the results of another action
Turn custom code off - Help Custom Code Off
Diagnostics
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Forms Personalization Maintenance

After upgrades, go to the personalization for each form and choose Tools Validate All Tools Administration will show personalized forms
Press the Find button with the Form Name blank
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OA Framework Personalizations
Setup and Use Examples 6 - 10
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Setup Profile Options OA Framework Personalizations

Personalize Self-Service Defn
Yes to allow Personalize button to appear at the top of the page Yes to display all the regional links above each region Minimal to display key regional links Yes will disable all personalizations at any level Turns on About this Page
FND: Personalization Region Link Enabled Disable Self-Service Personal FND: Diagnostics
FND: Personalization Document Root Path (new in 11.5.10)
Required to migrate personalizations Set this profile option to a tmp directory with open (777) permissions
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OA Framework Personalizations
FND: Personalization Region Link Enabled = Yes
Personalize Self-Service Defn = Yes
FND: Diagnostics = Yes
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OA Framework Examples
Remove a button Change prompts Hide/reorder columns in a table Set initial values Display a field
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Example #6 Remove a button

What
Remove the Import Spreadsheet button in iExpenses for a separate responsibility where iExpenses is utilized for procurement card transactions
Why Process Improvement

Adapt to your own business processes without customization
Importing Spreadsheets is not applicable to this business function
No cash or out of pocket transactions for procurement cards
More details: Using Personalizations to Give Your Self
Service Applications a Custom Look and Feel
http://www.solutionbeacon.com/PersonalizationsOpenWorld2008 .pdf
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How Click Personalize Page button
Start with Personalize Page
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Biggest challenge finding the item to personalize Simple View Complete View Expand All <ctrl> F Collapse All Focus
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My favorite expand all and use <crtl> F
Click pencil to edit

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Set rendered = false and click Apply button
Options for personalization change based on object type
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Example #6 Remove a button results

Click the Return to Application button
Shown column is now null since rendered = false
Button is gone
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Personalization Levels / Inheritance

Personalizations at lower levels override personalizations at higher levels Values inherit the definition from the level immediately above unless changed Order of precedence from highest to lowest:
Function Site Operating Unit Responsibility
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Example #7 Change Prompts

What
Change Id to Notification Id
Why
Clarify description of field Eliminate confusion Less training
Tip: Changing prompts to your own business terminology

speeds up training of new employees and reduces error rates!
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How
Click the Personalize Page button and find the Id using <ctrl> F
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How - Click the pencil
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How Change the prompt at the site level
Site Level Personalization
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Result prompt changed
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Example #8 Hide/Reorder Columns in a table

What
Hide the Duplicate column to prevent users from duplicating expense reports Reorder columns Hastily duplicating expense reports increased error rates For the procurement card usage of iExpenses, this functionality did not apply Reorder columns to match desired data entry flow for faster entry
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Why

How
Click the Personalize Page button Use strategies on next slide to find the Duplicate column
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The button to duplicate is called a Switcher
Switchers allow users to switch to another function
Finding tip
Look for other columns in the table if searching for a common word
Report Total Purpose
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Set Rendered = false
Duplicate column is gone
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Find the table to reorder table columns
Turn on region links to find tables easier
Click the reorder icon at the table level
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Check personalization level Use arrows to move fields up or down
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Example #9 Set Initial Values

What
Set the initial value for the Purpose at the Responsibility level as follows:
Expense report responsibilities
Purpose = Internet Expenses
Procurement card responsibilities

Purpose = Procurement card
Why
Save time
Streamline data entry
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How
In the appropriate responsibility, click the Personalize Page button
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Set the initial value based on the responsibility
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Example #10 Add Item

What
Add Tips to provide additional instructions Add a tip to direct users to the corporate receiving training application
Why
Make new users self sufficient Reduce training costs Reduce errors
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How First create the text for the Tip through the Functional Administrator responsibility
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Go to the receiving page where the tip is to be added and click Personalize Page
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Find the item for tips and click the create item button
Click to create new items such as buttons, text, messages, tips, raw text
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Enter the item style, id, Text to identify the tip and the message name for the message created
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New tip is added
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Customizations and Personalizations
WARNING
Customizations or Personalizations, whether they are protected or non protected, allow you to fundamentally change the behavior of the application.
This could interfere with intended functionality.

Use with caution! TEST! TEST! TEST! TEST! TEST!
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Customizations and Personalizations
THEN TEST IT AGAIN!
***BUT NOT IN PRODUCTION** BUT PRODUCTION

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Migration to Other Instances Forms Personalizations

Download for a specific form:
FNDLOAD <userid>/<password> 0 Y DOWNLOAD $FND_TOP/patch/115/import/affrmcus.lct <filename.ldt> FND_FORM_CUSTOM_RULES form_name=<form name>
Download all personalizations

FNDLOAD <userid>/<password> 0 Y DOWNLOAD $FND_TOP/patch/115/import/affrmcus.lct <filename.ldt> FND_FORM_CUSTOM_RULES
Upload
FNDLOAD <userid>/<password> 0 Y UPLOAD $FND_TOP/patch/115/import/affrmcus.lct <filename.ldt>
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Migration to Other Instances OA Framework Personalizations

Migrate OA Framework Personalizations from the Functional Administrator Responsibility
Export to directory defined in FND: Personalization Document Root Path FTP to target instance Import from Document Root Path directory
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Summary
Personalizations reduce customizations Personalizations are easy to implement Personalizations can save you money
Less customizations result in lower maintenance cost and lower patching/upgrade costs Increase compliance reducing audit cost Speed up data entry Decrease error rates Reduce training costs Make users self sufficient
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References
http://www.solutionbeacon.com/ind_pres2008.htm - Look for more personalization presentations/white papers Oracle Application Framework Personalization Guide Oracle Applications User Interface Standards for FormsBased Products Oracle Applications Developers Guide Oracle Applications System Administrators Guide Oracle Applications User Guide MetaLink note 279034.1 Forms Personalization
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Ranked Scorecard Free Consultation

How Does The Scorecard Work Answer multiple-choice questions Identify areas of risk (business and IT) Ranked score helps measure your status on issues Provides recommendations for next steps Feedback on issues that concern steering committees and ROI
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Scorecard Focus Areas Competitive Optimization Functional and Process Issues Project Approach and Complex Issues Workflow Issues Customization Reduction Database Data Integrity System Optimization Business Intelligence
Available at www.solutionbeacon.com
Got Oracle?
Get the Books!
Installing, Upgrading and Maintaining Oracle EBusiness Suite Applications 11.5.10.2+
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The ABCs of Workflow for Oracle E-Business Suite Release 11i and Release 12
84
Questions and Answers
Thank You! Susan Behn sbehn@solutionbeacon.com

www.solutionbeacon.com
Real Solutions for the Real World
85

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Customization Reduction with Forms and OA Framework Personalizations

Business Benefit $aves Money!

Reduce Upgrade Costs

Reduce Training Time

OA Framework Personalizations CUSTOM.pll

Overview Forms Personalization

Overview Forms Personalizations What you can do?

Improve security and audit controls

Adapt to your business rules/self training

Overview OA Framework Personalizations

Standard with 11.5.10 and Release 12

Requires functional superuser

Overview OA Framework Personalizations What you can do?

Improve security and audit controls

Adapt to your business rules/self training

Remove Buttons Change Field Attributes make fields required

Forms 6i and10g Personalizations

Setup Profile Options Form Personalizations

Accessing Forms Personalization

Form/Function Default = Function Most often should be Form

Forms Personalization Condition Tab

Trigger object depends on trigger event

WHEN-NEW-BLOCK-INSTANCE requires block name

Forms Personalization Standard Trigger Events

Message rules Default values dependent on entry of another item

Forms Personalization Standard Trigger Events

Forms Personalization Condition Tab

Forms Personalization Context

Tip: For initial development, set context to your user id

Forms Personalization Property Actions

Prompts change depending on action type

Example #1 Display Message

Example #1 Display Message

Message appears Feb 1 Feb 20 every year

Example #1 Display Message

Action type = message

Example #1 Display Message

Example #2 Data Access Restrictions

Example #2 Data Access Restrictions

Example #2 Data Access Restrictions

Example #3 Menu Entries

Example #3 Menu Entries

Use WHEN-NEW-FORMINSTANCE for visual changes Such as establishing menu entries

Example #3 Menu Entries

Example #3 Menu Entries

Example #3 Menu Entries

Use validate button to check sql fragment

Example #3 Menu Entries

Example #3 Menu Entries

Another Example Menu Entries

Example #4 Masking Data

Example #4 Masking Data

Example #4 Masking Data

Use Select By Text button to find correct object by prompt

Dont need to know object name

Example #4 Masking Data

Example #5 Changing LOVs

Adapt to business/Reduce training time

Example #5 Changing LOVs

Example #5 Changing LOVs

Example #5 Changing LOVs

Record group created in previous slide

Example #5 Changing LOVs

*BUT NOT IN PRODUCTION BUT PRODUCTION