Develop Global Leaders. Maximize Global Performance.

Language Instruction Language Assessment and Testing Cross-Cultural Consulting Global Leadership Training

Berlitz. The one that works.

In todays global environment, effective language and communication skills, combined with the ability to connect cultures for success, are essential. Through innovative language training, assessment and testing services, business communication skills training and cross-cultural programs, Berlitz is helping businesses, government and non-profit organizations maximize performance by reacting rapidly and adapting quickly to the growing depth of global challenges. Only Berlitz provides such a comprehensive portfolio of programs designed to develop a global-ready work force and leadership primed to succeed in todays changing environment. The Berlitz Advantage
Global Presence more than 475 locations worldwide Proven Berlitz Method Connecting Cultures For Success Quality Assurance Processes Multiple Platform Delivery Options face-to-face and online Account Management Services Multiple Academic Recognitions Customized - to fit your busy schedule Over 50 Languages - from all regions around the world

Success in the Global Marketplace

A long, rich tradition of success and innovation
In 1878, the Berlitz Method revolutionized how language was taught. Often imitated by others who hope to achieve the same standard, the Berlitz Method remains the most natural and effective way to learn a language. Driven by globalization, Berlitz continues to revolutionize language training around the world with new products and solutions that meet changing customer needs. Berlitz is an industry leader in cross-cultural consulting, with programs that help companies overcome cultural differences and leverage similarities for maximum performance. In line with its innovative tradition, Berlitz was the first to offer multiple platform delivery of language instruction with options to learn at work, at home or even on the road. Today, Berlitz offers an extensive range of language and cultural learning options that are geared toward developing global leaders. Programs are delivered face-to-face at a Berlitz Center or at your facility, live online through the Berlitz Virtual Classroom, online via self-directed study or through blended options. Berlitz has helped millions of men and women speak new languages, and Berlitz Cultural Consulting solutions help business professionals successfully cross cultural barriers to communicate with othersa record unmatched by any other provider. No company is better prepared to help your organization succeed in developing the skills needed for success in the global marketplace. Berlitz is the one that works.

The language learning gold standard

The Berlitz Method, a conversational teaching style based on listening and speaking rather than on rote memorization, has become the standard by which language learning is measured. Delivered through 10 levels of learning proficiency, the Method assures global consistency. Berlitz continues to be the one that works by routinely refining programs based on customer feedback and adapting the latest technologies.

Maintain your companys competitive edge.

Berlitz offers a full range of language training programs to meet your employees schedules and learning goals.

Gain proficiency in a wide range of languages

Berlitz offers language training in a wide range of languages including English, Arabic, Japanese, Mandarin, Spanish, and Russian; our training includes languages spoken in all areas of the globe. Ten Levels of proficiency assure consistency in delivery of the Berlitz Method. Ability levels include: Functional (Levels 1-2); sufficient knowledge of the language to communicate in a limited way. Intermediate (Levels 3-4); the ability to follow the general meaning of a conversation about familiar subjects and hold sustained conversation with others. Upper/Intermediate (Levels 5-6); initiate, sustain and conclude communication competently and comfortably. Advanced (Levels 7-8); use of the language in more complex and demanding situations, over the phone, socially and in meetings. Professional (Levels 9-10); fluent communication on a wide range of topics and can meet most personal, academic and professional demands. Language is used appropriately and is well organized.

The Berlitz Method

To ensure maximum return on your investment, your employees gain confidence to speak and understand their new language through the proprietary Berlitz Method, proven to be the most natural and effective way to learn a language. All classroom conversation takes place in the target language led by our highly trained nativefluent instructors, totally immersing participants in the new language. This simulates real-life situations and eliminates the cumbersome process of introducing a concept first in the participants native language and then transferring it to the target language. Oral mastery comes first; reading and writing skills follow. This direct approach (from concept to language) is the essence of the Berlitz Method. Berlitz can customize course content ensuring instruction is useful and relevant to each individual. For example, Berlitz is able to incorporate specialized terminology, business presentations, or high-level business and professional writing in its programs. To enhance learning, Berlitz continually evolves its curriculum and multi-media support materials based on years of teaching experience.

 The method is exceptionally effective and gets you speaking in complete sentences from your first lesson. Ive looked at other programs, but there is no substitute for the one-on-one Berlitz classroom experience with a highly trained native speaker.
Financial Executive, International Assignment

Options to meet the needs of busy professionals.

Through its wide variety of language learning programs, Berlitz can work with you to train one employee or your entire organization. Most programs offer the option of multiple platform delivery, face-to-face and online. The Berlitz instructors undivided attention allows for individuals to learn 100% of the time, spending approximately 50% of the time listening and 50% of the time speaking. The one-on-one scenario permits the Berlitz instructor to focus exclusively on the individual. As the instruction progresses, the instructor hones in on specific areas of needed improvement, providing spontaneous, targeted solutions. The individual progresses at his or her own paceeasily, comfortably, and without pressure or distractions.

Berlitz Total Immersion

The worlds fastest and most intense language learning solution, Berlitz Total Immersion is completely customized and designed to teach professionals to communicate in most business and social settings in as little as one to three weeks. Berlitz Total Immersion is designed to engage individuals in a variety of real-life situations, including communicating over the phone, using the target language in social situations, and confidently interacting in both one-on-one and group settings. Learners take part in daily training modules with two Total Immersion instructors simultaneously, preparing our clients for situations with multiple speakers such as meetings and conferences.

Corporate Group Instruction

Corporate Group Instruction is an economical way to provide language instruction for co-workers who are at similar levels and who have the same needs and objectives. Team members meet in groups of up to 12 individuals, ensuring everyone has the opportunity for personal attention and group participation. Berlitz Corporate Group Instruction can also maximize productivity by coming to your company employees wont have to take time away from work to travel to another office. In addition, for those demanding ultimate flexibility, Berlitz offers live online instructor-led language instruction via Berlitz Virtual Classroom, which can be accessed through any web-enabled computer.

Berlitz Private Instruction

The most flexible language training program, Berlitz Private Instruction is custom-designed to meet each individuals unique schedule and set of objectives. Personalized, one-on-one language learning can include specialized vocabulary and business expressions related to the organizations needs or the individuals job.

A steadfast commitment to quality

Berlitz quality assurance programs cut across all facets of business. Berlitz hires and trains only the best native-fluent language instructors. The Berlitz Learning Cycle ensures consistent delivery of the proven Berlitz Method and techniques. Account management services and customer satisfaction monitoring ensures quality you can measure around the globe. Another reason why Berlitz is the one that works.

The Berlitz Learning Cycle for quality assurance.

The Berlitz Learning Cycle was developed as a quality assurance process to ensure consistent delivery of the Berlitz Method and guarantee each student reaches his or her targeted level of learning proficiency through the following: Needs Analysis: Determines the Berlitz Proficiency Level needed to attain the personal goal. Program Recommendation: Determines the amount of training required to reach that goal. Orientation: The participant meets the instructor and receives program materials, including a road map for how the program works. Counseling & Progress Reports: Formal progress reports and counseling sessions with instructors enable participants to assess their ongoing progress. Level Checks: Achievement assessments enable participants to see how well they have mastered their program before moving to the next level. Certificate of Completion: Acknowledges the achieved level of proficiency. Goals for continued learning are reassessed and recommendations for goal achievement are provided. No other language training provider offers this level of formalized and consistent service and support.

Consistency means quality

Berlitz curricula and instructors are consistent across the globe. Every location uses the Berlitz Method, teaches the same curriculum, and hires and trains instructors using the same core training processes. Participants can begin at one Berlitz Center and continue at another; the teaching methodology and program materials remain consistent. This standardized approach allows participants to follow the same course at any location worldwide. This uniformity of instruction also ensures Berlitz is able to provide you with progress level reporting necessary to determine your return on investment.

Berlitz is proud to be both ACE-recognized and ACCET-accredited. ACE, the American Council on Education, and ACCET, the American Council on Continuing Education and Training, are two of the most reputable independent accreditation bodies in the United States, which strive to ensure training companies meet the highest level of delivery and customer service.

Tracking and reporting student progress.

Student tracking and reporting capabilities help you measure and demonstrate return on investment. A summary of responses to our Customer Satisfaction Survey can also be provided on a quarterly basis. Berlitz can customize these reports to meet your specific requirements or reporting structure.

Progress and Customer Satisfaction reports

Participants periodically receive detailed progress reports indicating strengths, weaknesses and extensive suggestions for improvement to stay on target to reach the required proficiency level. Based on your organizations needs, volume of services and monitoring requirements, Berlitz is able to provide and customize: Quarterly utilization reports on usage by location and summary Monthly summary reports detailing training type, location and costs Customer service reports, a summary of responses to our Customer Satisfaction Survey

Dedicated account management

For larger accounts, Berlitz offers a dedicated global account management team to manage and support delivery of services and monitor quality and customer satisfaction levels. This centralized, standardized approach enables Berlitz to help your company measure its return on investment and provides assurance that every employee receives quality service from the time of initial contract to completion of the training program anywhere in the world.

Multiple platform delivery options

Berlitz is the one that works because language learning and cultural programs are delivered when and where you want them at a Berlitz Center, at work, at home or on the road. Learning options include face-to-face, live online via the Berlitz Virtual Classroom, online self-directed study or blended options. You choose the combination that works best for your global business performance.

Instruction where and when you want it.

Berlitz offers a number of learning options. With a global presence of over 475 locations in more than 70 countries, Berlitz works where you work. Face-to-face delivery is an option at any Berlitz Center, or Berlitz will come to your place of business and deliver training on site. For employees who do not have time for face-toface training or simply prefer to learn at home, at the office, or while traveling, Berlitz offers a number of online and blended learning options. Unlike other web-based learning programs, Berlitz Virtual Classroom is not a self-study or CD-ROM program. Berlitz Virtual Classroom features live instruction and real-time interaction with a highly trained native-fluent Berlitz instructor. Instant feedback and dynamic conversation allow for a more focused and effective learning environment. Berlitz Virtual Classroom uses the same standardized course materials used in the Berlitz face-to-face classroom and onsite programs, as well as curricula that can be customized to suit your industry. The only program of its kind in terms of curriculum, delivery platform and scope of learning, it is also a great solution for employees in locations where no brick-and-mortar Berlitz training centers are available and for employees who are based in different geographic areas. Berlitz Virtual Classroom sessions are recorded for later review and practice.

Berlitz Virtual Classroom

Professionals can learn a new language without taking time away from the office with Berlitz Virtual Classroom. Berlitz web-based, live language programs combine the proven-effective Berlitz Method with the power of leading-edge information technology. Berlitz Virtual Classroom language training programs are available for Private and Corporate Group instruction.

I love the new interactive aspect. It pushes me to get outside of my comfort zone and practice speaking the language out loud and even to converse with other members of the class. I find it very helpful.
Entrepreneur, International Business

Offering a variety of online instruction.

eBerlitz Fusion
eBerlitz Fusion, a unique new affordable approach to language learning, fuses all the benefits of self-study elearning with live, instructor-led online classroom sessions. eBerlitz Fusion assesses a students level of proficiency (from beginner to expert) and creates a customized learning path that guides the user through the program. Choose between Private or Small Group programs to accommodate your employees learning styles. The most comprehensive self study language program available, eBerlitz Fusion includes up to 2,000 hours of in-depth exercises and activities. Group Review Sessions enable users to apply what theyve learned and practice with others who are at the same point in their language learning, led by Berlitz instructors. Private sessions afford all the benefits of one-on-one attention and interaction with an instructor. Available for Spanish, English, French and German, eBerlitz Fusion uses cutting-edge speech recognition technology and comes with a 100 percent money-back guarantee.

eBerlitz Self-Study
eBerlitz Self-Study is a comprehensive, cost-effective training option that can reduce your costs by providing convenient, 24/7 access to language training for large numbers of employees, anywhere in the world. eBerlitz Self-Study can also be used after other language training as a refresher course. eBerlitz Self-Study offers cutting-edge speech recognition technology and thousands of hours of in-depth content and exciting exercises that focus on listening and reading comprehension as well as speaking and writing. Each activity presents a different combination of voice, text, and pictures.

Language assessment and testing

Berlitz has developed standardized language proficiency testing to accurately assess speaking, listening, reading and writing language skills, and chart progress. Businesses can correlate scores to major standardized tests such as TOEIC and TOEFL for English proficiency. Maximize your global business performance with multiple platform language assessment tests that work.

Measuring proficiency in speaking, listening and reading.

Berlitz offers a wide range of language and proficiency testing services that are ideal for pre-employment screening as well as internal benchmarking to assist human resources (HR) professionals in making personnel decisions.

Berlitz Test of Listening and Reading Skills

A 100 percent online language proficiency test, the Berlitz Test of Listening and Reading Skills is a convenient and cost-effective online tool that assesses employee or applicant language skills. This 90-minute test assesses an individuals ability to communicate in a work-related environment and reaches far beyond a basic linguistic snapshot to yield accurate, meaningful results in relation to listening and reading skills. The test can be taken at your site or at a Berlitz Center in the U.S. Results are available immediately and are based on the Common European Framework of Reference for Languages (CEF), one of the most widely used and recognized language proficiency scales in the world-and are easily interpreted to determine employee or applicant language qualification. The test is available in Spanish, French, German, Italian, and English.

Berlitz Test of Speaking Skills

Available in a variety of languages, the Berlitz Test of Speaking Skills is a proficiency testing system that accurately measures the oral communicative ability of employees or applicants in a workplace environment. The testing system employs a verbal assessment strategy in which a Berlitz Rater methodically guides the participant through a telephone dialogue within a business context. Through a 20-minute series of questions, prompts, and tasks all set within a client relations context the Berlitz Rater assesses proficiency levels in the areas of fluency, grammatical accuracy, linguistic range, and phonological control. Berlitz Custom Tests Berlitz Custom Tests are available in many languages, and provide the flexibility to focus on the communication skills that matter most to your organization. With your companys input, Berlitz designs each test to focus on the specific skills required for day-to-day exchanges between employees and clients.

 I have been sent to Ukraine for a long business trip and have already been able to communicate with colleagues. One does not realize how important and necessary language is until tasked with ordering at a restaurant, completing immigration forms, or asking for directions.
Director of Project Services, International Construction Company

Multiple platforms to meet your needs.

Berlitz Test of Writing Skills
Developed by testing experts at the University of Illinois, The Berlitz Test of Writing Skills is currently available in English, but can be developed in other languages as needed. Focused solely on writing skills, this standardized, paper-based test with scoring is recommended for a company interested in initial screening of large numbers of employees or prospective employees. Results are delivered within 36 hours, and based on the Common European Framework (CEF). Using sophisticated technology, the GTEC quickly and accurately measures English proficiency online and provides results with valuable information about an individuals ability to communicate in English within a business environment.

GTEC Corporate Test Editions

GTEC Corporate Test Editions offer companies the convenience of assessing their employees English proficiency via the Web, whenever and from wherever they choose. The assessments are available in four configurations which give organizations the flexibility to select assessments according to the specific language skills that are most relevant to their situation.

Global Test of English Communication (GTEC)

The GTEC is an online business-related English proficiency test that assesses up to four language skillsspeaking, listening, reading and writing or any combination of two. The GTEC was developed by Berlitz in association with its parent company, Benesse Corporation.

Connecting cultures for success

Berlitz offers a full range of cross-cultural programs, and provides dynamic solutions for conducting business in culturally complex situations. Berlitz-certified cross-cultural trainers and consultants are world-class authorities on issues affecting intercultural business. If you are developing global leaders or need employees to communicate more effectively with global associates, Berlitz is the one that works.

Cultural competency.
Effectively managing multi-cultural projects and staff, global virtual teams and strategic partnerships requires competent global leaders. Berlitz cross-cultural training programs are available for individuals and groups, face-to-face and online. Led by world-class consultants, most Berlitz Cross-Cultural programs can be conducted onsite at your location or held at one of over 475 Berlitz training centers in over 70 countries. Whether executives have to motivate a management team in India or negotiate a contract in China, Berlitz Cultural Business Seminars help them develop the communications savvy they need. Seminars, which are typically held at your location, are experiential in nature, encouraging hands-on learning through exercises, role-plays, self-assessments and the creation of personal action plans. The portfolio of Berlitz Cultural Business Seminars includes: Intercultural Management Skills Team Building Global Perspectives Virtual Teaming Presentation Skills Culturally Competent Healthcare Global Negotiations

Berlitz Cultural Business Seminars

Berlitz Cultural Business Seminars help business professionals develop the cross-cultural communications skills and perspectives they need to succeed in a global environment. Executives learn strategies, techniques, and approaches to effectively lead in international business situations and achieve a high level of global competency in problem solving, decision-making, and knowledge management.

 The training gives you a high clarity on what to expect from your transition into a new culture. It gives you great tools to manage complex situations and to deal with personal challenges that you will face in this process. Im really happy to have had the chance to be at this training.
Fortune 500 executive

Business success.
Berlitz International Assignment Programs
Choosing the right provider to deliver relocation training dramatically determines the employees success and the success of the company overseas. Berlitz International Assignment programs are uniquely designed to support the successful transition for assignees and their families by providing them with a deeper understanding of the target countrys cultural values, beliefs, and behaviors and a working knowledge of business/social protocol. Berlitz programs are customized to prepare assignees and their families for living and working in a new country, minimizing culture shock, adjusting to a new culture and developing communication skills necessary to be effective in the global workplace. Berlitz Repatriation Programs maximize your companys investment by helping employees manage the transition returning home, as well as enabling you to leverage your employees newly gained skills and global knowledge.

The Berlitz Mobility Navigator

An integral part of every face-to-face mobility program, The Berlitz Mobility Navigator system delivers the most comprehensive and timely cultural business intelligence available through an online interface. Up-to-the-minute analysis and insights around a wide range of global business and cultural topics provide on-going support for your assignees. The Berlitz Mobility Navigator includes additional web-based learning programs focused on developing global leadership skills for assignees, long and short-term assignees, frequent business travelers and executives working internationally. The Cultural Orientations Indicator (COI) Online Assessment Within the Berlitz Mobility Navigator, the proprietary Cultural Orientations Indicator (COI) assessment tool is an essential component of all Berlitz cross-cultural programs. A statistically validated cultural assessment, the COI measures individual cultural preferences to understand and leverage cultural diversity when working globally.

Additional services from Berlitz

Berlitz offers a wide range of language and cross-cultural services for government agencies, military personnel, educational institutions, children, and families. Many Berlitz programs are eligible for tuition assistance. TMC, a Berlitz company, helps develop global leaders by leveraging cultural diversity. Wherever you are located, whatever your need, Berlitz is the one that works.

Meeting the many needs of organizations.

Accredited Language Courses from Berlitz & Select Colleges
Many organizations have programs for which college credit is required. To meet this need, Berlitz has partnered with select colleges to provide accredited courses eligible for tuition assistance. Accredited courses delivered by Berlitz qualify for most company tuition assistance programs, and each course earns a minimum of 3 credits. Courses are offered in a variety of languages, and can be taken at any Berlitz Center in the U.S., can be delivered on-site at company locations, or delivered through live instructor-led distance learning with Berlitz Virtual Classroom. Offerings include a variety of languages as well as intercultural business skills and virtual teaming.

Government/Military programs
Berlitz trains civilian and military personnel alike to become better prepared and more effective in meeting their job requirements through language learning and cross-cultural training. Berlitz is approved for Language Contract #GS10F-0138T. Refer to www.GSAdvantage.gov using the search words Berlitz International.

Innovative microsite capabilities

As a value-added benefit, Berlitz can create a customized microsite for your organization to help deploy your training development programs. Employees are able to see the full range of offerings, request information and contact your Berlitz representative to initiate the program. Berlitz offers a range of customization options based on your companys needs.

 You did a marvelous job at TMC and we use the Cultural Navigator for Executive Coaching, Expatriate Assignments, and Global Leadership.This is going to be a major asset to all of our users in the company.
Daimler Corporation

TMC develops talent through the lens of culture.

Working successfully in todays multicultural environment
TMC, one of the worlds leading cultural consulting and learning solutions companies, helps businesses develop global leaders to work and lead successfully in todays multicultural/ global environment. A Berlitz company, TMC provides: Consulting; developing customized solutions to maximize your global business performance Assessment and online tools; enabling organizations to work successfully in a multicultural/global business environment Learning solutions; to develop the mind-set and skills of your global leaders Each practitioner undergoes a rigorous certification process on the TMC proprietary Cultural Orientation Indicator and Cultural Orientation Approach. TMCs award-winning flexible, innovative strategies and practical solutions help: Attract and manage global leaders Develop global leaders Integrate organization cultures in mergers, acquisitions and joint ventures Leverage diversity through inclusive leadership Build effective cross-functional and multi-cultural teams Develop culturally competent employees Coach executives for success Promote cross-functional collaboration

TMC delivers results worldwide

Headquartered in Princeton, New Jersey, USA, TMC partners with businesses around the globe.TMC has regional offices in Singapore to serve Asia-Pacific and in Belgium to serve Europe, Middle East and Africa (EMEA). TMCs global network includes highly distinguished consultants, coaches, facilitators and subject matter experts with a wealth of senior level, geographic and industry specific expertise. TMC experts work with you on customized solutions to deliver results.

The TMC advantage

The TMC advantage is the focus on all six levels of culture to assure your company operates at maximum performance whatever your business challenge. TMC delivers online and face-to-face solutions to improve your competitive advantage. For more information go to www.tmcorp.com.

Berlitz Languages, Inc. 400 Alexander Park Princeton, NJ 08540-6306 United States Phone: +1 866 723 7548 Outside U.S.: +1 609 514 3220 www.berlitz.us

Berlitz serves the world.

Training centers around the globe
Berlitz is the language, cross-cultural and global leadership training arm of Benesse Holdings, Inc. Benesse Holdings, Inc. empowers people to solve issues for themselves and to enjoy life to the fullest at every stage by offering them the tools and support they need in the areas of education, lifestyle, Senior/Nursing Care and Language/Global Leadership Training. Berlitz has centers in over 70 countries. Programs are delivered on multiple platforms, online and face-to-face. For a complete list of locations go to: www.berlitz.us

North America
Canada United States

Africa
South Africa

Asia/Pacific Rim
Australia China Hong Kong S.A.R. Indonesia Japan South Korea Malaysia Pakistan Philippines Singapore Thailand

Latin America
Argentina Brazil Chile Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Mexico Panama Paraguay Peru Puerto Rico Uruguay Venezuela

Europe
Austria Belgium Bulgaria Croatia

Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Latvia Luxembourg Malta Netherlands Norway Poland Portugal Romania Russia Serbia Slovak Republic

Slovenia Spain Sweden Switzerland Turkey United Kingdom

Middle East
Algeria Bahrain Egypt Israel Jordan Kuwait Lebanon Qatar Saudi Arabia Syria United Arab Emirates

Berlitz. The one that works.

2010 Berlitz Languages, Inc. All rights reserved. Form#750/6-10