LOVELY PROFESSIONAL UNIVERSITY INSTRUCTION PLAN (for Lectures) Term: L: 3 T: 1 P: 0 Course No: MGT 593 Course Title: MANAGERIAL

EFFECTIVENESS. Textbook: ______________ 1. Managerial Effectiveness; The ICFAI Centre for Management Research Other Specific Books: 2. Stephen R,Covey : The 7 Habits of Highly Effective People, Franklin Covey Co. 3. Gregory Moorhead, Ricky W. Griffin: Organizational Behaviour-Managing people and Organizations, Biztantra 4. S.P Robbins, Seema Sanghi: Organizational Behaviour, Pearson Edu. 5. Steven L. McShane, Mary Ann Von Glinow: Organizational Behaviour, Tata McGraw Hill 6. K. Aswathapa: Organizational behavior, Himalaya Publishing House 7(a). Mark Mancini-Time management, Mc Graw Hill 7(b) A.P.J Abdul Kalam Azad ,Arun Tiwari-Wings of Fire:An Autobiography of A.P.J Abdul Kalam Azad, Karadi Tales Company Private limited 7(c) James A.F Stoner: Management, Pearson Edu. S. No Journal articles as compulsory reading (Complete reference) 7(d) Hill, Linda A., Where will we find tomorrows leaders? Harvard Business review,January2008,pp123-129 8 Martin, Roger, How successful leaders think ?Harvard Business review,June2007,pp 60-67 9 Gottfredson, Mark, The new leaders guide to diagnosing the business ,Harvard Business review,February2008, pp62-73 10 Ibbarra, Himania, How leaders create and use networks, Harvard Busienss Review,January2007,pp40-73 11 Kerr, Robert, Emotional Intelligence and leadership effectiveness, Leadership and Organization Development Journal, Vol-27, Issue-4(2006),pp265-279 (www.emeraldinsight.com) 12 Grover, Kevin S., Leader emotional expressivity, visionary leadership and organizational change ,Leadership and Organization Development Journal, Vol-27, Issue-7(2006),pp566-583(www.emeraldinsight.com) 13 Moyer, Don, Hothead habit ,Harvard Business review,December2008, p136 14 Morgan Nick, How to become an authentic speaker? Harvard Business review,November2008,pp115-120 15 Nye. Joseph, Smart power ,Harvard Business review, November 2008,pp62-73 16 Moyer, Don, Risk Aversion ,Harvard Business review,November2008,p140 17 Goleman,Daniel, Social Intelligence and the biology of leadership ,Harvard Business review ,September2008,pp74-81 18 Nohria, Nitin, Employee motivation, a powerful new model ,Harvard Business review ,July-August2008,pp78-87 19 Kotter, John P., Choosing strategies for change ,Harvard Business review, July-August2008,p130 20 Kaplan, Robert S., Reaching your potential ,Harvard Business review,July-August2008,p145 21 Friedman, Steward D., Be a better leader, have a richer life ,Harvard Business review,April2008,pp112-120 22 Kotter, John P., Leading change, Why transformation efforts fail? Harvard Business review,January2007,pp96-103 Relevant websites: S. No Web address Salient Features 23 http://www.businessworld.in/index.php/Case For case study s/Know-Your-Strengths.html 24 http://www.businessworld.in/index.php/The- For case study Leaders-Fifth-P3.html 25 http://ocw.mit.edu/OcwWeb/Sloan-SchoolFor lecture notes , assignments and video lectures of-Management/index.htm 26 http://managementhelp.org/crisis/crisis.htm For crisis management 27 http://www.workplacespirituality.info/article For article on spirituality 1025.html 28 http://www.wisdompage.com/rutte01.html For article on spirituality 29 http://www.psychtests.com/tests/iq/emotiona For EQ test l_iq_r2_access.html 30 http://psychology.about.com/library/quiz/bl_ For article on EQ eq_quiz.htm 31 http://www.thetimes100.co.uk/case-study For case studies 32 http://www.winstonbrill.com/bril001/html/ar For article ticle_index/articles/151200/article156_body.html 33 www.sharunrangnekar.com/video.html For videos

Detailed Plan for Lectures Plan for 12 x L Lectures: 6 x L for before the MTE, 6 x L for after the MTE. Provide for at least 2 x L spill-over lecture. (For MBA Hon. & MBA- Hon. (International) Plan for 6*L lectures only and provide for at least 2*L spill-over lectures) Lecture No. Topic Chapters / Assignment / Task to Pedagogical aid Sections of be assigned to Demonstration/ case Textbook / students study / images/ Other animations etc5. reference1 3 DoS4

Date Delivered2

Introduction

Ch-1(S1)

Case: Know your strengths(S23) and introduction to the book(S7b) A1 Article(S20), Case-The sky is the limit at Lockheeds Martin(S3) Case: Planning for a miracle on 34th street(S7c) Exercise on Planning(Survival scenario) Case: Hammermill vs Osha(S7c) Article(S8) Role play Article(S14), CaseBridging the two worlds(Ch-11,S5) Exercise on the importance of feedback in oral communication Exercise on building managerial skills(Ch6,S3) Exercise on communication, interpersonal skills Ethics dilemma exercise Article(S13)

2 3

Definition and characteristics, Basic managerial skills and their contribution , effect on productivity Planning and strategic management

Ch-1(S1), Ch2(S3) Ch-10(S7c)

4 5 6 7

Effective control Effective decision making, Role play on decision making Effective communication, participation

Ch-20(S7c) Ch-1(S1) Ch15(S3), Ch-8(S5) Ch-15(S3) Ch-1(S1) Ch10(S3), Ch-11(S4) Ch-11(S5) Ch-10(S3) Ch-1(S1) Ch-10,11(S3) Ch-2(S5) Ch-6(S1) Ch-15(S6) Ch-6(S1) Ch-5(S1) Ch-8(S4) S30 Ch-5(S1) Ch-8(S4) S29, S7(b) Ch-8(S4) Ch-7(S1) Ch-14(S3) Ch-12,13(S4) Ch-14(S5) Ch-7(S1) Ch-14(S3) Ch-12,13(S4) A3 A1

A2

8 9 10 11 12 13 14

Exercise on communication Role of ethics, developing interpersonal skills, developing assertiveness, accepting responsibility Exercise on Interpersonal skills, Communication Ethical dilemma exercises Transactional analysis: Ego states, types of transactions, TA and managerial effectiveness TA and Interpersonal communication, TA and motivation, TA and leadership Impact of emotions in the workplace, emotional intelligence and career development, EI and leadership, EI and team building, EI in Indian organizations Characteristic feature of people with high IQ or EQ, Requirements for EI training in organizations, Guidelines for EI training in organizations Self assessment and book review Team exercise Leadership skills

Case: Dianas disappointment(Ch-4, S5) Article(S11)

15

16 17 18

EQ test, presentation by the student on book review Exercise on who can catch a liar? Case : leaders Fifth P(S24) Article(S17) Article(S12, S21) Case-Josh martin(Ch14,S5)

19

Developing leadership skills, visioning skills, persuasion skills,

20 21 22

Self assessment tool-Are you a charismatic leader Exercise on understanding successful and unsuccessful leadership Motivational skills

Ch-14(S5) Ch-14(S3) Ch-13(S3) Ch-7(S1) Ch-5,6,7(S3) Ch-7(S4) Ch-5(S5) Ch-5,S3 Ch-7(S1) Ch-15(S4) Ch-13(S5) Ch-7(S1) Ch-19(S3) Ch-19(S4) Ch-17(S5) Ch-8(S1) A4

Self assessment Exercise on leadership Article(S15, S18)

23 24

Case of Motivation Conflict resolution skills

25

Change management skills, Direction setting skills, skills to implement and communicate change leader as a change agent Developing multi cultural communication skills, long term orientation, ,

Case-When employees are owners Case-Conflict in close quarters(Ch-13,S5) , Ugli orange role play(Ch-13,S5) Article (S19, S22), Changing the culture of UTC(Ch19,S6) A5 Case-Heading for the apple(Ch-2,S5), Cross cultural communication game(Ch-11,S5) Article(S16), Case-the most stressful conditions(Ch-15, S3) Case(Over the edge-Ch9,S3) Self assessment(How stress affects you) Case-Atypical day for Joe Hansen(Ch-7,S5) Exercise on time management Book review followed by presentation S7(a)

26

27 28

Managing risk, crisis management skills Stress and burnout, difference between stress and burnout, Self assessment on stress , Steps to handle burnout Time management-concept and importance, Self assessment exercise

S16,S26, Ch-2(S2) Ch-9(S3) Ch-19(S4) Ch-7(S5) Ch-9(S3) Ch-2(S2) Ch-19(S4) Ch-7(S5) Ch-3(S1) Ch-9(S3) Ch-3(S1) Ch-8(S3) S27 and S28 Ch-9(S3) S1 Article(S7(d), S9) Article(S10,S 32)) S3(Indian case studies)

29

30 31

Analysis of time-time logs, time wasters, time abusers, planning time and resources-need, types, strategies goal setting, scheduling, delegating and controlling time wasters 32 Importance and introduction of spirituality at workplace, 33 Work life balance-meaning, importance, benefits, strategies to maintain WLB industrial examples 34 Book Review of Seven habits of highly effective people 35 Contemporary issues on managerial effectiveness 36 Contemporary issues on managerial effectiveness Additional material for spill over (for at least 2XL lectures) 1 Case studies Notes: 1. 2. 3. 4. 5.

Case-Rethinking the rat race(Ch-7,S5) Presentation by the student Article Article

Use S. No of the reading above To be filled in on the date of delivery of lecture by the instructor Put assignment number from Assignment Table (below) against the lecture in which planned to be assigned (by co-ordinator). To be filled in on the date of assignment (by the instructor) Do not write Lecture, OHP, LCD projector etc.

Details of Assignments Planned: Assignment No. Details 1

Pick challenges facing organizations and society today that will require a combination of scientific, technical and managerial/organizational knowledge and skills to solve Draft a detailed plan of what you would do in the first ten years of your career to address your chosen challenge. Choose not a single instance of organizational communication, but rather a sustained communication effort (an internal or external communication campaign or persistent theme) for different organizations(analysis of external communication should not include advertisement campaign for the product/service). Briefly explain, what communication perspective do you feel management has/had during this campaign, and why? How could this communication effort be (or have been) made more successful? Compare/contrast some aspect(s) of leadership (the ability to influence people in a business context) from at least 2 regions. Is there a recent article/book examining the effectiveness of a particular business person? Analyze the issues and discuss which aspects of this persons style would be effective/not effective in different cultural situations.

Nature of Assignment Analytical

Expected outcome Help in developing analytical skills through the problem solving approach

Analytical

Understand the various communication perspectives

Analytical

Understand the cross cultural variations in leadership style

Managers are interested in the subject of motivation because they are concerned with learning how to get the most effort from their employees. Collect scholarly resources on the motivation techniques used by different organizations in various sectors across different levels

Analytical

Understand the motivation techniques used by different organization in different sectos

5s

You have been hired by a company that is preparing to send a group of employees to another country. Your purpose is to provide these employees with a report providing information about communicating in this new culture which will help them adjust and succeed at their goals.

Analytical

Understand the cross cultural variations in communication methods

Prepare a reflection paper of your learning experiences in the class(topic wise). Collect and analyse scholarly resources for the given topic (would cover all the topics mentioned in the syllabi)

Analytical

Help in developing analytical skills and reflect the understanding of the students in various topics

Term paper to be allotted by lecture no._________

Due date of term paper:2 wks before the close of term

Scheme of CA: (out of 100) Component Attendance Home work based tests / quizzes Assignments Term paper Case study Frequency 2 4 1 2 Marks out of 100 10 20 40 10 20 100

List of Case studiesto be used for evaluation purpose in tutorials) S.No A B C D E Case Study The downfall of Enron(integrative case) Big screens big failure Magic cable Enterprise-rent a car Managing risk through effective decision making Topic Covered Managerial skills, motivation, change management Leadership skills Ethics Management skills Decision making, risk management Reference Ch-3,9,19(S3) Ch-17,S5 Ch-17,S5 http://www.thetimes100.co.uk/casestudy--using-range-management-stylesto-lead-business--96-299-1.php http://www.thetimes100.co.uk/casestudy--managing-risk-through-effectiveteam-based-decision-making--107-2572.php http://www.thetimes100.co.uk/casestudy--flexible-working-patterns--79-2491.php

Audit commission

Work-life balance

List of suggested topics for term paper [ at least 15 ] (Student to spend about 15 hrs on any one specified assignment) S. No Topic 1. Complete a self assessment of your leadership and management capabilities and collect feedback .Identify o

strengths and developmental needs in your leadership and/or management skill set . Select the development needs and formulate a development plan to further develop in area/s. The plan should have a clearly specified SMART goal as well as a detailed plan which outlines resources and strategies you will draw upon. You must also specify evaluation processes and key performance indicators. Expand upon one real life experience you undertook as part of your development plan. Describe the situation or experience and the action(s) you undertook. Be holistic in your description, for example, dont just describe the experience or situation, and also describe reactions of people, your self talk and emotional responses.What were the outcome of your action? Provide an analysis of your experience .What action would you take if you could relive this experience? For example, what would you keep the same, and why? Also, what would you do differently and why? (Leadership and Management Development Plan) Describe and evaluate your previous experience in written and spoken communication and setting goals for self-improvement. In evaluating your strengths and weaknesses, consider feedback from others both direct (what people have said to you about your skills) and indirect (whether you have generally succeeded in achieving the goals of your communication) as well as your own opinion of your proficiency. At the end of the course, you report your progress against your goals Design a national program to address any relevant issue faced by your society after collecting and analysing relevant scholarly resources. In the issue addressed, identify the problems and consequences and formulate the national programme(after a detailed study from the grass root level) eliciting the mission, objectives, strategies, budget required and other resource requirements, timeline, control measures etc. Few examples of the issue are: 1. Issue of unemployment as a result of job losses across different sectors 2. Boosting rural demand in different sectors 3. Work life balance for working women 4. Crisis Management 5. Curbing crime against women 6. Promoting Rural healthcare 7. Control HIV/AIDS in children 8. Curbing human trafficking(females) 9.Handling emerging agricultural crisis

Identify the contemporary issues faced by the industry/organizations and develop a plan of action after collecting and analysing relevant scholarly resources. In the issue addressed, identify the problems and consequences and formulate the plan(after a detailed study from the grass root level) eliciting the mission, objectives, strategies, budget required and other resource requirements, timeline, control measures etc. Few examples of the issues: 1. How to prop up the tourism industry following the terror attacks 2. Fate of the information technology and outsourcing sectors 3. Consolidation of various sectors (aviation, banking etc.) 4. How to boost entrepreneurship as the sources of funding are drying up? 5. Developing leadership in the organizations 6. Failure to attract and retain top talent at all levels Write a research paper on Managerial Effectiveness as Related to Organizational Climate and Leadership Effectiveness in _________________( organization) in India

Address the issues facing organizations, when considering the managerial use of the channels for Communication made available to them by technological change? Conduct a survey in ____________ (organization)

Prepare a report after collecting and analyzing data(primary and secondary) on the tools of an effective manager across different sectors and across different levels

Proposed changes from the standard pedagogy for the course:

More emphasis on interactive exercises, self assessment tools and role plays The below mentioned book can be referred for the course

Phillip G. Clampitt: Communicating for Managerial Effectiveness, Sage publications

__________________________________________________ Prepared by (instructional planner: Name, Signature & date)

Comments of HOFD (Chief Academic Officer) Signature & Date Signature & Date

Comments of Dean of Faculty

Report Lectures: - (to be filled by the instructor and submitted at the end of term of HOS through HOD) S. No Innovation introduced [ New pedagogy, new demonstration, case study, teaching aid, etc. NOT part of the instructional Plan Topic and lecture number where introduced

General Comments of the Instructor about the suitability of IP

Conduct of Tutorials Tutorial No. 1 2 3 4 5 6 7 8 9 10 11 12 Syllabus coverage report Date Topics covered in the Tutorial Group formation and Introduction to case based presentation Case based presentation Case based presentation Case based presentation Case based presentation Case based presentation Doubt clearing session Case based presentation Case based presentation Role plays on decision making, stress management, communication Book review(Managing today, Pearson Edu.) Doubt clearing session Activities (like quiz, case study, doubt clearing, any other) Group formation and Introduction to case based presentation Case study(as mentioned in the list of case studies in IP) Case study(as mentioned in the list of case studies in IP) Case study(as mentioned in the list of case studies in IP) Case study(as mentioned in the list of case studies in IP) Case study(as mentioned in the list of case studies in IP) Doubt clearing session Case study(as mentioned in the list of case studies in IP) Case study(as mentioned in the list of case studies in IP) Role plays Presentation by the student Doubt clearing session

Syllabus coverage by one week before MTE Satisfactory / Lagging by ___ lectures. Syllabus coverage by two week before ETE Satisfactory / Lagging by ___ lectures.

________________________ Signature of Instructors & date

____________________ Signature of HOD & date