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Service Guideline HiPath Workpoint Clients

Service Guideline
Product: optiPoint 500 Family

Product version: V1.0


Printouts from the Internet/intranet and copied files will not be updated.

Status: Issue Datum:

Released 1.4 02.09.2004

Siemens AG 2004 The reproduction, transmission, or use of this document or its contents is not permitted without express written authority. Offenders will be liable for damages. All rights, including rights created by patent grant or the registration of a utility model or design, are reserved.

Contents
optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004 Page 1 of 14

Service Guideline HiPath Workpoint Clients

Introduction
1.1 1.2 General Country specifics Product description Limitations/dependencies
HiPath Network analysis Customer information, product introduction Scope License handling

3
3 3

Product Information
2.1 2.2 2.3 2.4

3
3 5
5

2.2.1 2.3.1 2.4.1 2.4.2

Product introduction Delivery

6
6

6
6 7

Installation/Start-Up/Maintenance
3.1 3.2 3.3 Requirements placed on the Service personnel and skills Installation and start-up Maintenance
Software corrections Hardware corrections New software versions

7
7 7 9
9 9 9

3.3.1 3.3.2 3.3.3

3.4 3.5 3.6 3.7 3.8 3.9

On-site system access Remote system access


Description of the access concept Order items for remote access

9 10
10 10

3.5.1 3.5.2

Data backup Upgrades Tools/test equipment


Installation, generation and administration systems Tools/test equipment

10 10 10
10 10

3.8.1 3.8.2

Service times Customer information on the training offer Service documentation


Ordering

10

4 5

Training
4.1 5.1

11
11

Documentation
5.1.1

11
11
11

Spare Parts/Logistics
6.1 6.2 Initial supply crash parts Spare parts

12
12 12

7 8

Data Protection and Information Security Abbreviations

14 14

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optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

Service Guideline HiPath Workpoint Clients

1 Introduction
1.1 General
This service guideline describes product-specific features regarding installation, setup and maintenance of the optiPoint 500 product family. This document does not contain descriptions of the global processes and structures of the ICN service organizations. We assume that the users at whom this document is aimed have a sound working knowledge of the general service procedures. This document is subject to the requirements of DIN ISO 9001 and, in this respect, is a controlled document. For certification in accordance with DIN ISO 9001, it is necessary to inform all organizational units concerned without exception. This document is subject to the CIP (Continuous Improvement Process). Please send suggestions for SG template improvements to Roland Piepkorn EN S PM 22, to the Service Guideline author or to your contractually agreed contact partner.

1.2 Country specifics


Country specifics will be dealt with in the individual sections if necessary.

2 Product Information
2.1 Product description
The optiPoint 500 is the new digital telephone family that can be installed worldwide on all current Siemens communication platforms with Up0/E interfaces. The optiPoint 500 family is the successor of the popular optiset E series, which was introduced in the mid nineties. Thanks to its modular platform concept and new options, the optiPoint 500 family offers a high degree of flexibility for configuring customer-specific solutions and is designed for various marketing environments. Prominent features of the optiPoint 500 Family include: Seamless migration from optiset E and earlier switch versions. optiPoint 500 telephones are perfect successor/replacement devices for optiset E telephones. New industry design geared towards future office environments. Improved modularity, integrated handset connection on the Advance model, integrated USB1.1 connection to modular telephones including API for CTI applications (no adapter required for CTI). Full duplex quality on all telephones with speakerphone mode. Adjustable display contrast for improved legibility Illuminated display on optiPoint 500 Advance Better price/performance ratio thanks to added functions. The sales release for the optiPoint 500 Family includes five terminal models and seven options (two add-on devices, five adapters). In addition, the API Callbridge TU is available for download on a USB1.1 basis. The range of models is extended to include the optiPoint 500 Economy, a digital entry-level model with display. optiPoint500 Extended scripts: A distinctive feature of the oP 500 telephone family is the user prompts via the display and the dialog keys (OptiGuide). User prompts for the oP 500 ES Family are in Chinese characters, as already realized for optiset E CHN. The optiPoint 500 extended scripts project will be implemented in two steps: optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

Page 3 of 14

Service Guideline HiPath Workpoint Clients Step 1 only includes the oP 500 Standard ES with the phone ID and the same character set as the optiset E Advance Plus. This variant is downward compatible with Hicom 150/300 and HiPath 3000/4000. Step 2 includes the complete oP 500 family Economy, Basic, Standard and Advance. Only Standard remains downward compatible with older switches. The hardware is designed in such a way that if required, additional character sets can be implemented At the same time, CallBridge for Data provides an additional API on a USB1.1 basis with interfaces for data communication. CallBridge for Data, in conjunction with the USB functionality of modular optiPoint 500 terminals, can replace existing communication hardware such as ISDN PC cards or modems for example, for accessing the Internet. CallBridge TU, an API on USB1.1 basis is available for download. CallBridge for Data API on USB 1.1 basis is marketed on CD ROM. The following provides a detailed overview of the optiPoint 500 family telephones: Telephones: optiPoint 500 Advance optiPoint 500 Standard optiPoint 500 Basic optiPoint 500 Economy optiPoint 500 Entry Options: Add-on devices: optiPoint key module optiPoint signature module Adapters: optiPoint phone adapter optiPoint analog adapter optiPoint ISDN adapter optiPoint recorder adapter optiPoint acoustic adapter Connection for a second U{321}p0/E{322}/terminal t/r interface for analog terminals ISDN interface for S0 terminal (video, Fax G4, ISDN telephone) Recorder interface and two handset connections Connection for active speaker box/desktop microphone and corded or cordless headsets and contact for busy signal/signal generator The modular solution for offices with demanding communication needs Optimally configured for voice applications The basic equipment for voice communication The digital entry-level model with display The cost-efficient introduction to the world of digital technology

16 (30 by pressing Shift) additional programmable keys with LEDs Smart card reader/writer

optiPoint 500 telephones and add-on devices are available in two colors (arctic and manganese). A neutral variant without a logo is also available (telephones and handsets are packaged separately). Customers - in particular resellers - can then use their own logo. . Example: new design of optiPoint 500 Advance with key module

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optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

Service Guideline HiPath Workpoint Clients PABX Connection The optiPoint 500 family terminals are connected to HiPath 4000 systems with the optiPoint 500 asset and phone IDs. There will be a separate release for connection to HiPath 3000 (also via the optiPoint 500 asset and phone IDs).They can also be operated on any current system that supports the optiset E Family with the optiset E asset and phone IDs. SLMO/Up0/E CorNet TS is used as a common interface for all systems.

optiPoint 500 - Feature overFeature Entry Eco Basic 12 12 2 3 visible Yes Yes No Yes 1 Yes Yes Yes 2x24 No Yes Yes Standard 12 12 2 3 visible Yes Yes No Yes 1 Yes Yes Yes 2x24 Yes Yes Yes Advance 19 19 2 3 visible Yes Yes Yes Yes 2 Yes Yes Yes, illuminated 2x24 Yes Yes Yes 11 Programmable keys 8 12 LEDs 8 12 Volume control (plus/minus) 2 2 Dialog keys (menu prompts) 3 Menu prompts audible visible MultLine capability iYes Yes USB 1.1 client port No No -Headset interface (121 TR9 -5) No No Options (add-ons and adapters) No No Adapter slots 0 0 Add-on-interface No No Wall mount (no options, USB cable) Yes Yes Tilting display No Yes Display 2x24 Full duplex hands-free Dialing with handset cradled Open listening No Yes Yes No Yes Yes

Operation Dialing Features

Interfaces Interface Features

Other r Othe Features Acoustic Acoustics Features

ICN EN HC PM 3

For information on additional features, see Sales Information.

2.2 Limitations/dependencies
For dependencies on other versions or products, see Sales Information.

2.2.1 HiPath Network analysis


This ensures that the customers communications network is suitable for the planned solution. This will avoid foreseeable problems when implementing HiPath solutions and result in greater customer satisfaction. If this analysis is not approved by the customer and/or the necessary IP network criteria are not met despite the customers assurance, additional costs incurred by Service and/or for supplementary equipment should be billed to the customer.

optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

Page 5 of 14

Service Guideline HiPath Workpoint Clients

2.3 Product introduction


2.3.1 Customer information, product introduction
As a client or partner of Siemens AG, you can obtain further information about this topic from HiPath Partner Net or through the agreed contact partner.

2.4 Delivery
2.4.1 Scope
optiPoint 500 telephones can be supplied in the following variants. optiPoint 500 Entry optiPoint 500 Economy optiPoint 500 Basic optiPoint 500 Basic optiPoint 500 Standard optiPoint 500 Standard optiPoint 500 Advance optiPoint 500 Advance optiPoint key module optiPoint signature module optiPoint BLF optiPoint 500 Entry optiPoint 500 Economy optiPoint 500 Basic optiPoint 500 Basic optiPoint 500 Standard optiPoint 500 Standard optiPoint 500 Advance optiPoint 500 Advance optiPoint key module optiPoint signature module optiPoint BLF optiPoint phone adapter optiPoint analog adapter optiPoint ISDN adapter optiPoint recorder adapter optiPoint acoustic adapter optiPoint 500 Entry (wallmounting) optiPoint 500 Economy/ Basic/Standard/Advance (wallmounting) optiPoint 500 Entry optiPoint 500 Economy optiPoint 500 Basic Page 6 of 14 arctic arctic arctic arctic arctic arctic arctic arctic arctic arctic arctic manganese manganese manganese manganese manganese manganese manganese manganese manganese manganese manganese arsenic arsenic arsenic arsenic arsenic arsenic arsenic arctic arctic arctic IM IM IM CH N IM CH N IM CH N IM IM IM IM IM IM CH N IM CH N IM CH N IM IM IM IM IM IM IM IM S30817-S7101-A101-* S30817-S7108-A101-* S30817-S7102-A101-* S30817-S7102-G101-* S30817-S7103-A101-* S30817-S7103-G101-* S30817-S7104-A101-* S30817-S7104-G101-* S30817-S7105-A101-* S30817-S7106-A101-* S30817-S7107-A101-* S30817-S7101-A107-* S30817-S7108-A107-* S30817-S7102-A107-* S30817-S7102-G107-* S30817-S7103-A107-* S30817-S7103-G107 -* S30817-S7104-A107-* S30817-S7104-G107-* S30817-S7105-A107-* S30817-S7106-A107-* S30817-S7107-A107-* S30817-K7110-B108-* S30817-K7110-B208-* S30817-K7110-B308-* S30817-K7110-B408-* S30817-K7110-B508-*

IM L36363-A328-C338-* IM L36363-A329-C338-* without handset IM S30817-S7101-N101-* without handset IM S30817-S7108-N101-* without handset IM S30817-S7102-N101-* optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

Service Guideline HiPath Workpoint Clients optiPoint 500 Standard optiPoint 500 Advance optiPoint 500 Entry optiPoint 500 Economy optiPoint 500 Basic optiPoint 500 Standard optiPoint 500 Advance optiPoint 500 handset optiPoint 500 handset CallBridge TU CallBridge for Data optiPoint conference kit Basic IM L30250-F600-A605 optiPoint conference kit extension Conference microphone (manganese) Conference tie-clip microphone IM L30250-F600-A608 IM L30250-F600-A606 IM L30250-F600-A607 arctic arctic manganese manganese manganese manganese manganese arctic manganese without handset without handset without handset without handset without handset without handset without handset without logo without logo IM IM IM IM IM IM IM IM IM IM IM S30817-S7103-N101-* S30817-S7104-N101-* S30817-S7101-N107-* S30817-S7108-N107-* S30817-S7102-N107-* S30817-S7103-N107-* S30817-S7104-N107-* V38140-H-X75-* V38140-H-X76-* Free download only L30220-F600-H165 SW P30349-B21-A10

2.4.2 License handling


Not relevant.

3 Installation/Start-Up/Maintenance
3.1 Requirements placed on the Service personnel and skills
HiPath 3000 or HiPath 4000 Service training courses are required.

3.2 Installation and start-up


Note on programming the optiPoint 500 Advance keys. HiPath 3000 (small HiPath 3000 V3.0, Telekom release planned for 04/2002) does not automatically recognize optiPoint 500 telephones, but treats them as optiset E telephones instead: optiPoint 500 telephone optiPoint 500 Entry optiPoint 500 Economy optiPoint 500 Basic optiPoint 500 Standard optiPoint 500 Advance Generation/recognition by HiPath 3000 and HiPath 3000 Manager E optiset E Basic optiset E Advance optiset E Advance Plus/Comfort optiset E Advance Plus/Comfort optiset E Advance Plus/Comfort + optiset E key module

Due to the larger number of function keys (4 + 15) than on any optiset E telephone (max. 4 + 8), the system generated an optiset E Advance/Plus/Comfort with optiset E key module for optiPoint 500 Advance. This combination is also recognized by HiPath 3000 Manager E. The 4 + 15 function keys of the optiPoint 500 Advance are programmed with the 4 + 8 function keys of optiset E Advance Plus/Comfort and the first seven keys of the optiset E key module. The following options are available for labeling the function keys: By hand, labeling sheets are supplied with every terminal. With a PC: optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

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Service Guideline HiPath Workpoint Clients Using the "Key Labeling Tool" (MS Word required). This is located on the "Electronic operating manual" CD (see documentation list). Using the "Online Key Labeling Tool", which can be called up via the Intranet.

Installation: The following steps must be performed for installation: Check packaging for damage Check if the correct name is on the packaging Check that the delivery has been made in full Unpack device Check device for visible damage Check the labeling on the device Connect the headset cord to the headset and plug into the telephone Plug connection line into the telephone (order via RuaD) and the wall socket Check for function (dial tone, display) Perform a line test in the Service menu If the line test causes a reset, use power supply unit If the adapter or add-on devices are attached, retest the line Insert the labeled sheets Dispose of packaging Instruct the customer if necessary See also optiPoint 500 Service Manual.

Accessories kit and labeling configurations:


No country/system-specific accessories kit for optiPoint 500. General accessory pack: (per device ex Witten) Contents: General user information Referencing options for operating manuals/installation manuals Safety notes 1 labeling strip (neutral) for all models An accessory kit is supplied with each telephone Contents: 2 emergency number labels Device-specific cover screens Cable retaining device Only the cover screens are supplied with the key module. Printed operating manuals can only be ordered against payment. Each system order/upgrade is supplied with a CD ROM (seven languages) which the administrator makes available to users via the PC network. Configuration notes Mixed optiset E/optiPoint 500 telephone configurations are possible on UP0/E Mixed optiset E/optiPoint 500 host/client configuration is possible (phone adapter) Due to the new design and technological developments, the options (add-on devices, adapters) for optiset E telephones (5 V technology) and optiPoint 500 telephones (3.3 V technology) are not interchangeable. PC connection to optiPoint 500 via USB1.1 interface (except for the "Entry" and "Economy models) is only possible with Windows 98 SE or Windows 2000 with USB support optiPoint 500 USB Client Interface, compliant with USB specification 1.1 optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

Page 8 of 14

Service Guideline HiPath Workpoint Clients USB cable with right-angle plug available for optiPoint 500 Basic/Standard/Advance Integrated USB1.1 interface replaces optiset E control/data adapter for CTI functionality Integrated USB1.1 interface replaces optiset E with ISDN adapter for modem, NDIS WAN miniport and CAPI applications CallBridge TU (free PC software) offers CTI platform for TAPI 2.1-based CTI applications If an optiPoint 500 Advance is operated on the Hicom 300 H V 1.0, Hicom 300 E V3.0/2.0/1.0, Hicom 300 V 3.4 systems with CallBridge TU (CorNet TS), only one key module can be connected to optiPoint 500. The CallBridge TU/TA software with Workstation protocol cannot be operated simultaneously with the following components: CallBridge for Data ISDN adapter in optiPoint or optiset optiPoint IP adapter Q2180-X-100 board (SLOP2) This applies to the following systems: Hicom 300 H V 1.0, Hicom 300 E V 3.0, HiPath 4000 V 1.0 CallBridge for Data has a NDIS WAN miniport, CAPI 2.0 and a ComPort/modem port for data applications. Note: There are no provisions for a firewall -- if both a LAN connection and CallBridge for Data are installed, this could pose a security risk. For further information, see optiPoint 500 Service Manual

3.3 Maintenance
Preventive maintenance is not necessary. All optiPoint 500 telephones including add-on devices and adapters are cleared of faults by exchanging the faulty device. Devices will not be repaired. The handset cord, the handset and the connection cord of all optiPoint 500 telephones are exchangeable (see spare parts list). The service escalation process is initiated in case of errors.

3.3.1 Software corrections


Device software cannot be corrected (PROM is soldered). Updates are provided for the service providers CallBridge TU and CallBridge for Data. The HiPath Partner Net (HPPN) is available to help clients and partners of Siemens AG.

3.3.2 Hardware corrections


Troubleshooting is based on remote diagnosis. Once the cause of the reported errors has been determined, hardware/firmware problems are corrected by exchanging the product components or the entire product affected. Information on known errors and miscellaneous service topics is stored in KMOSS. ICN EN S and ICN EN HC decide on a case-by-case basis how to proceed if basic or programming errors or errors of an epidemic nature which require a module exchange are discovered (practical notes/technical change requests). Hardware corrections are limited to the supply of spare parts (see section 6).

3.3.3 New software versions


The necessary software corrections are provided as PRBs (Pre-Revision Bug Fixes) or patch packages. The HiPath Partner Net (HPPN) is available to help clients and partners of Siemens AG.

3.4 On-site system access


Systems can gain on-site access to the service providers via the local PC operating system. optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

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Service Guideline HiPath Workpoint Clients

3.5 Remote system access


Hicom HiPath systems are remotely accessed with HTS.

3.5.1 Description of the access concept


Not relevant.

3.5.2 Order items for remote access


Not relevant.

3.6 Data backup


The telephone and adapter configuration data is saved in the Hicom 300 H/150 H. Customer-specific data from the CallBridge TU and CallBridge for Data are administered by the customer's or user's administrator.

3.7 Upgrades
Not relevant for telephones/adapters. New versions of the CallBridge TU are completely integrated in the user's PC (by the customer's administrator) or by the regional service on a pro-rata basis.

3.8 Tools/test equipment


3.8.1 Installation, generation and administration systems
Not relevant.

3.8.2 Tools/test equipment


Not relevant.

3.9 Service times


The service times refer to the product models specified below, but not to the terminals or the line network. All times refer to average expenditure in the built up state. This is generally achieved in approximately the ninth month after market introduction. Product model: optiPoint 500 initial installation Activity Make-ready time Installation Startup Basic training Additional training Connection applications Integration in networks Total Maintenance Activity Corrective maintenance per product model and year Corrective maintenance per incident Remote handling rate in % Page 10 of 14 optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004 Time in hours 0.03 hrs 0.13 hrs 0.05 hrs Not relevant 0.5 hrs each (SBE7) 0.28 hrs Callbridge TU/for Data Not relevant 1.49 hrs

Time in hours 0.06 EG/0,12 CallBridge TU and CallBridge for Data

Service Guideline HiPath Workpoint Clients

Upgrades Activity Make-ready time Total

Time in hours Not relevant Not relevant

4 Training
4.1 Customer information on the training offer
As a client or partner of Siemens AG, you can obtain further information about this from HiPath Partner Net or through the contractually agreed contact partner.

5 Documentation
5.1 Service documentation
Title Electronic HiPath 4000/Hicom 300 E/H Operating Manuals Electronic HiPath 3000/HiPath Allserve/Hicom 150 E/H Operating Manuals optiPoint 500 family User Manual Online Key Labeling Tool optiPoint 500 Installation Manual - additional connection, adapter, accessories CallBridge TU Installation Manual CallBridge for Data Installation Manual optiPoint 500 - Information about the Telephone Language Medium Ger/Eng/Fr/Sp/P CD ROM or/Dut/It Ger/Eng/Fr/Sp/P CD ROM or/Dut/It Ger/Eng/Fr/Sp/P CD ROMs or/Dut/It Ger/Eng/Fr/Sp/P or/Dut/It Ger/Eng/Fr/Sp/P CD ROMs or/Dut/It Ger/Eng Ger/Eng doc.pdf Order number P31003-H8400-B300-*-6Z19 Logistics Center Frth, intranet, Internet P31003-H1012-C130-*-6Z19 Logistics Center Frth, intranet, Internet Logistics Center Frth, intranet Internet Logistics Center Frth, intranet Internet Internet A31003-H8400-B989-*6Z19 Logistics Center Frth, intranet A31003-H8400-B990-*-6Z19 Package with 40 sheets for Basic, Standard, Advance and 10 sheets for Entry Logistics Center Frth, intranet Printed version if necessary Logistics Center Frth, intranet A31003-H8400-C820-*-74D1

Ger/Eng/Fr/Sp/P Hardcopy or/Dut/It Hardcopy

neutral Key labeling sheets for optiPoint (for OnlineKey Labeling Tool) optiPoint 500 Service Manual Ger/Eng optiPoint Conference Kit Assembly Manual Ger/Eng

Hardcopy doc.pdf

5.1.1 Ordering
As a client or partner of Siemens AG, you can obtain further information about this topic from HiPath Partner Net or through the agreed contact partner. optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

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Service Guideline HiPath Workpoint Clients

6 Spare Parts/Logistics
6.1 Initial supply crash parts
Crash part = part the failure of which has serious repercussions, including system shutdown

Name

Code number

Repair code

6.2 Spare parts


Name optiPoint 500 Entry arctic optiPoint 500 Economy arctic optiPoint 500 Basic arctic optiPoint 500 Standard arctic optiPoint 500 Advance arctic optiPoint key module arctic optiPoint signature module arctic optiPoint BLF arctic optiPoint 500 Entry manganese optiPoint 500 Economy manganese optiPoint 500 Basic manganese optiPoint 500 Standard manganese optiPoint 500 Advance manganese optiPoint key module manganese optiPoint signature module manganese optiPoint BLF manganese optiPoint phone adapter optiPoint analog adapter optiPoint ISDN adapter optiPoint recorder adapter optiPoint acoustic adapter optiPoint 500 Entry arctic optiPoint 500 Economy arctic optiPoint 500 Basic arctic optiPoint 500 Standard arctic optiPoint 500 Advance arctic optiPoint 500 Entry manganese optiPoint 500 Economy manganese optiPoint 500 Basic manganese optiPoint 500 Standard manganese optiPoint 500 Advance manganese optiPoint Entry (wall-mounting) optiPoint Economy, Basic, Standard, Advanced (wall-mounting) AN cord wall bracket Wall bracket, socket optiPoint 500 handset without logo arctic optiPoint 500 handset without logo manganese optiPoint 500 handset with logo arctic optiPoint 500 handset with logo manganese Handset cord Page 12 of 14 Code number S30817-S7101-A101-* S30817-S7801-A101-* S30817-S7102-A101-* S30817-S7103-A101-* S30817-S7104-A101-* S30817-S7105-A101-* S30817-S7106-A101-* S30817-S7107-A101-* S30817-S7101-A107-* S30817-S7801-A107-* S30817-S7102-A107-* S30817-S7103-A107-* S30817-S7104-A107-* S30817-S7105-A107-* S30817-S7106-A107-* S30817-S7107-A107-* S30817-K7110-B108-* S30817-K7110-B208-* S30817-K7110-B308-* S30817-K7110-B408-* S30817-K7110-B508-* S30817-S7101-N101-* S30817-S7801-N101-* S30817-S7102-N101-* S30817-S7103-N101-* S30817-S7104-N101-* S30817-S7101-N107-* S30817-S7801-N107-* S30817-S7102-N107-* S30817-S7103-N107-* S30817-S7104-N107-* L36363-A328-C338-* L36363-A329-C338-* F30033-X1000-X92 C39334-Z93-C12 V38140-H-X175-* V38140-H-X176-* V38140-H-X173-* V38140-H-X174-* L36146-H4007-L589-* Repair code IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

Service Guideline HiPath Workpoint Clients Name AN cord 6 M SI 4ADR AS4/RJ11 AN cord 6 M SI 4ADR RJ11/RJ45 AN cord 6 M SI 4ADR RJ11/RJ11 USB cable for PC optiPoint Y cable Power supply unit BRD/IM Power supply unit GBR Power supply unit 110 V USA High-voltage connecting relay Second handset Headsets 121TR9-5 for optiPoint acoustic adapter or Advance headset interface (built in) Encore monaural Encore binaural Tristar Supra DuoSet Profile monaural Profile binaural 2100 FlexBoom NC Mono 2100 FlexBoom NC Duo Cordless Headset for enhanced 121TR9-5 interface CA40 EHS CA40 EHS Firefly Ellipse 1.8 EHS Active loudspeaker box arctic FRG/IM (incl. main adapter) Active loudspeaker box manganese FRG/IM (incl. main adapter) Active loudspeaker box arctic GBR/IRL (incl. main adapter) Active loudspeaker box manganese GBR/IRL (incl. main adapter) Add-on microphone arctic Add-on microphone manganese optiPoint index cover (16 key) Entry accessory pack Economy, Basic, Standard accessory pack Advance accessory pack BLF accessory pack optiPoint 500 general accessory pack Code number F30033-X1000-X125 F30033-X1000-X185 F30033-X1000-X176 S30267-Z360-A30 L36453-Z5-C199-* AUL:06D1284 AUL:06D1287 AUL:51A4827 L30460-X1345-X C39212-Z2-C8 L30460-X1282-X1 L30460-X1282-X2 L30460-X1282-X3 L30460-X1282-X4 L30460-X1282-X5 L30460-X1283-X1 L30460-X1283-X2 L30220-F600-H184 L30220-F600-H185 L30220-F600-H187 L30220-F600-H188 L30220-F600-H186 L30460-X1278-X11 L30460-X1278-X12 L30460-X1278-X21 L30460-X1278-X22 L30460-X1279-X1 L30460-X1279-X2 L36363-A332-C281-* S30817-D7101-A101-1 S30817-D7102-A101-1 S30817-D7104-A101-1 S30817-D7107-A101-1 A31003-H8400-B989-*-6Z19 Ordering via Duophon Elektro Akustik DUD:VL001 DUD:VD001 DUD:VE001 DUD:VN001 DUD:VM001 DUD:VK008-2.5 DUD:VK008-5 Repair code IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR IR

OptiPoint Conference Kit Spare Parts Conference loudspeaker box manganese Conference microphone manganese Conference tie-clip microphone Power supply unit 230 V AC / 24V+5V DC Distributor module optiPoint power supply unit connection cable Power supply unit connection cable - distributor module optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004

Page 13 of 14

Service Guideline HiPath Workpoint Clients Name Installation material set Code number DUD:VZ001 Repair code

This spare part list only provides an overview. For up-to-date order information, please refer to the respective ordering procedures (for example, ESPRIT). OptiPoint conference kit spare parts Order address: Duophon Elektro Akustik Mnsterknapp 21 D 45721 Haltern Germany Tel.: +49 2364 3761 Fax: +49 2364 13730 E-mail duophon@t-online.de

7 Data Protection and Information Security


Country-specific regulations must be observed.

8 Abbreviations
BLS ELM GBK ICTS KMOSS RCC Back Level Support Enterprise Line Manager Division code International Case Tracking System Knowledge Management for Operational Support and Service Remote Clearing Center

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optiPoint 500 V1.0 Issue 1.4 dtd. 02/2004