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Job Title Functional Title Position Location:

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IT Specialist IT Infrastructure specialist

Abu Dhabi, UAE

Roles and Responsibilities: Provide support to Windows 2003/2008 Servers, DELL Blade Center Read technical manuals, confer with users, and conduct required diagnostics to investigate and resolve problems and to provide technical assistance and support. Provide technical guidance in activities associated with the identification, prioritization, and resolution of reported problems either by telephone or on site. Activities include recognition, research, isolation, resolution, and follow-up steps. Identify complex problems and review and analyze related information to develop and evaluate options and implement solutions. Comply with and implement industry standard IT operations, policies and procedures related to incident, problem, change and risk management as well as disaster recovery. Comply with Company IT policies and procedures Comply with Company Safety procedures Escalate, report and follow-up on issues with various functional service delivery teams, local vendors/service providers/subject matter experts. Comply with Problem Management processes by Registering, updating, resolving and closing assigned Incident & Problem tickets Perform H/W and S/W Receiving on delivery from vendors. Maintain and manage the local IT Hardware inventory. User Network id and ACLs administration in a Corporate Windows Active Directory Domain Environment Schedule, execute and monitor backups on Corporate Servers within the International Region Setup, install and configure Corporate Servers (File/Print Servers, Antivirus Servers, Windows SUS Servers, Application Serversetc) Maintain and track onsite and offsite storage of digital backup data tapes. Troubleshoot Server-related issues Establish and Maintain required functional area documentations (technical and operational) Provide On-Call support during non-business hours and On-Site Support. Provide Technical Support for various projects and special assignments Provide coordination efforts with various functional teams in performing project implementation and day to day support. Identifies scope, budget, resources and design necessary to install and integrate moderately complex IT Infrastructure, to include networking, , servers, storage and virtualization. Develops technical solution designs and documents technical specifications. Provides ongoing system configuration administrative support to infrastructure systems. Monitors system operation, assessing current performance, response time and other measures. Regularly adjusts settings and operational elements to maintain optimum system responsiveness and performance. Identifies and resolves service incidents, issues, questions and problems with all elements of the infrastructure system. Provides input to IS strategic plans by giving recommendations to IS management and provides support in implementing specific infrastructure aspects of that strategic plan. Maintains an understanding of IT Infrastructure technologies, processes, methodologies and best practices.

May apply this knowledge to recommend modifications, efficiencies, upgrades and enhancements for small to medium-sized infrastructure elements in order to optimize system use, to maintain the current level of functionality and to assure that the infrastructure continues to support Parsons Business goals and objectives. Designs advanced system infrastructure configurations in response to identified needs and plans, identifying system options, risks and costs for the proposed configuration and options. May work with vendors, suppliers or contractors to install and implement small to medium-sized infrastructure hardware or software. Travel to Parsons Office outside of the Abu Dhabi Office to implement projects as deemed required.

Required Skill Set: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Customer Support/Service Skills Team leadership skills Desktop Experience with Windows XP & Windows Vista, Windows 7 Very sound technical knowledge in Windows Desktop OS to the level of being able to decipher and edit registry entries. Excellent Knowledge of Windows 2008 Servers Capability of writing scripts for Windows environment Excellent Knowledge of Supporting DELL Blade Center Servers Excellent Knowledge of VMWARE & NETAPP hardware Exposure to Backup technologies and methodologies Knowledge of media handling and care Strong knowledge of Veritas backup exec software & Comvault backup system Disaster recovery techniques and planning Good verbal & written English communication skills Should be a team player, self-motivated and proactive Should be accurate, precise thorough and prudent in the work produced. Knowledge of IT principles and processes for providing reliable customer services. This includes assessment of customer, meeting and maintaining quality standards for IT services, and evaluation of customer satisfaction. Knowledge of industry best practices and methodologies, especially those that are necessary to tie dissimilar component together into an aggregate system

Preferred Additional Skill Set 1. Technical Documentation 2. Valid Driving license in UAE

IT Professional and Technical Experience required for this position include:


1. 2. 3. 4. 5. A Bachelors degree in Computer Science or related field is required An MCITP Enterprise Administrator IT Certification is preferable VMWare Certified Professional (VCP) Certification is preferable A minimum of 6 to 8 years of experience supporting Windows servers is a MUST. A minimum of 3-4 years of experience in deployment and support of VMWARE and NETAPP 6. Extensive Experience with the following Server Software products: a. Veritas Backup Exec b. ComVault c. PowerChute 7. Experience in writing technical documentation and procedures. 8. Professional References (peers, direct and indirect managers) from previously occupied positions are required.