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Skype Connect User Guide

Version 3.0 Copyright Skype Limited 2010

About this guide


Skype Manager is an integral part of using Skype in your business, including Skype Connect. Skype Manager lets you manage Skype products via a web-based interface. You can create SIP Profiles, create and delete business accounts, purchase and allocate Skype Credit, control expenditure, view itemized bills and assign Online Numbers. Using a fictitious business, Architects, this guide walks you step-by-step through setting up and managing Skype Connect via Skype Manager. This guide assumes that you are already familiar with the terminology and functionality of Skype Manager. Please read both the Skype Manager User Guide and this guide before implementing Skype Connect. In addition to this guide and the Skype Manager User Guide, weve also created Skype Connect Requirements Guide for use by IT managers and administrators. Please read this document before configuring your SIP-enabled PBX. If you have any issues with using Skype Connect, please see support.skype.com for more help. Note: This guide may also be a useful reference for any Skype Channel Partner responsible for setting up Skype Connect for a customer with a SIP-enabled PBX. To use Skype Connect, you will need access to a broadband internet connection with a public internet IP address. Skype is not a replacement for traditional telephone services and cannot be used for emergency calling. Skype Connect is meant to complement existing traditional telephone services used with a corporate SIP-enabled PBX, it is not a stand-alone solution. Skype Connect users need to ensure all calls to emergency services are terminated through traditional telephone services.

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Table of Contents
1.0 What's new in this release? : Page 4 2.0 Introducing Skype Connect : Page 6
2.1 2.2 Receiving incoming calls : Page 6 Making outgoing calls
: Page 7

7.16 Changing a SIP Profiles password : Page


33

7.17 Reporting options : Page 34

8.0 Advanced use of Skype Connect : Page 35


8.1 8.2 Multiple SIP Profiles : Page 35 Skype Connect and DIDs : Page 35
: Page 42

3.0 Meet our example company : Page 8 4.0 Registering for Skype Manager : Page 9

9.0 Architects a summary 10.0 5.0 Introduction to SIP Profiles : Page 10 6.0 Creating a SIP Profile : Page 12 7.0 Managing a SIP Profile : Page 15
7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 Buying Channel Subscriptions : Page 15 Managing Channel Subscriptions : Page 17 Cancelling Channel Subscriptions : Page 18 Allocating Skype Credit for outgoing calling : Page 19 Managing Skype Credit for an existing SIP Profile : Page 20 Using Auto-recharge for Skype Credit :
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Important Dos and Donts : Page 43

10.1 General : Page 43 10.2 Registering for Skype Manager : Page 43 10.3 Creating a SIP Profile : Page 44 10.4 Business accounts : Page 44 10.5 Skype Credit : Page 44 10.6 Deleting SIP Profiles : Page 44 10.7 Changing your SIP Profile password :
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Setting up a SIP Profile for incoming calling using business accounts : Page 22 Managing business accounts associated with an existing SIP Profile : Page 24 Setting up a SIP Profile for incoming calling using Online Numbers : Page 25

7.10 Managing Online Numbers assigned to a SIP Profile : Page 26 7.11 Setting up Caller IDs for a SIP Profile :
Page 27

7.12 Managing an existing Caller ID : Page 30 7.13 Renaming a SIP Profile : Page 31 7.14 Deleting a SIP Profile : Page 31 7.15 Retrieving a SIP Profile's credentials : Page
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1.0 What's new in this release?


Skype Connect 2.0 includes all the functionality of previous Skype for SIP releases, as well as bug fixes and other enhancements. These are listed in the table below. Skype Connect 2.0 is backwards-compatible with earlier releases of Skype for SIP. No additional configuration is required for Sype for SIP customers to use Skype Connect 2.0.
Change IP Authentication Description IP authentication enables a SIP-enabled PBX that does not support SIP REGISTER method to connect to Skype Connect using a static public IP Address. IP Authentication is an optional authentication method, which is configured in Skype Manager under 'Skype Connect' and 'SIP profile settings'. Extension mapping Skype Connect enables a Skype business account to be assigned to a SIP Profile so other Skype users can make free calls to a SIP user's Skype account. By adding a SIP extension to a user's business account, calls to that Skype business account will be sent to the SIP user's extension. Call by Call Caller ID This feature allows a SIP-enabled PBX to select the outbound caller ID on a call by call basis using RFC3325 P-Asserted-ID and Privacy:id headers. The Caller IDs need to be added to the SIP Profile's Caller ID section. The Caller ID can be an Online Number (where Caller ID is available) or a landline number belonging to your business (once verified). Billing increments for calling landlines and mobiles Business account settings when used with a SIP profile No connection charge. First billing period is 30 seconds, thereafter every 6 seconds. The Target extension field has been increased from 11 to 15 digits in the business account settings to cater for full E.164 number format.

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SIP message changes

When using a PBX that does not support inserting "sip.skype.com" in the From header, Skype Connect now allows the SIP-enabled PBXs IP address in the From header, so long as: The SIP user name is in the user portion of this SIP header (Cisco UCM 7.x, 8.x) The Request Line contains the sip.skype.com domain.

SIP Registrations method (username/password authentication)

In previous versions, we allowed up to five bindings per Registration, which in some cases resulted in five SIP Invites for one call. We have reduced the amount of bindings from five to one so that you only receive one Invite.

Redundancy when using Skype Connect

Skype Connect DNS queries will now provide you with two IP addresses of where to send your calls. The primary and secondary addresses are supplied using DNS-SRV records. When your PBX is configured to use DNS-SRV you have two options of where to send your Skype calls. Your SIP-enabled PBX requests the IP address for sip.skype.com using a DNS-SRV (Service request) and Skype returns two IP addresses. If the primary IP address cannot be reached, your PBX will re-try using the secondary IP Address. Please refer to your PBX manufacturer's instructions on setting up DNS-SRV support.

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2.0 Introducing Skype Connect


Skype Connect lets you connect your SIP-enabled PBX to Skype, making it easier to communicate in a more cost-effective way and simplifying the management of your call costs. Skype Connect lets you:

Make calls, taking advantage of Skype's low cost global calling rates to landline and mobile phones. Purchase Online Numbers, to receive calls from landlines and mobiles in your SIP-enabled PBX. Assign business accounts to SIP Profiles and set up Skype buttons so people with Skype can call you for free through Skype. Create multiple SIP Profiles to manage usage and expenditure (if accepted by your SIP-enabled PBX). Set up Caller ID for their SIP Profiles so your customers know they're calling.

What does SIP mean? Its an abbreviation of Session Initiation Protocol and is a signaling protocol, used to control communications, such as voice calls over the internet. For technical information on Skype Connect and advice on how to prepare your corporate network to use it, please see Skype Connect Requirements Guide.

2.1 Receiving incoming calls


With Skype Connect, you can:

Receive calls to your SIP-enabled PBX made by people calling directly from Skype. This means customers using Skype can call you for free. Anybody using Skype can add your businesss Skype Name to their Skype contact list so they can make free calls to you. Add Skype buttons to your website or emails, so that customers using Skype can call you directly with just one click. Again, this is free for people calling from Skype. Purchase Online Numbers within the country that your business operates so customers in that country can call your business at local rates. Online Numbers can be associated to a SIP Profile, meaning that your business can receive calls from landlines and mobiles via a SIP Profile in your SIP-enabled PBX. Your SIPenabled PBX can then be configured to direct these calls to your desk phones. Integrate these Skype Connect features with the built-in functionality of your SIP-enabled PBX, such as directing calls to user extensions, Auto Attendants and Hunt Groups.

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2.2 Making outgoing calls


With Skype Connect, you can:

Take advantage of Skypes low cost global calling rates for calling landline and mobile numbers. Track and control the costs of outgoing calls, using Skype Managers simple, real-time reporting tools.

Note: You cannot call people on Skype using their Skype name from your SIP-enabled PBX. However, you can call people on Skype if they have an Online Number.

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3.0 Meet our example company


Throughout this guide well be using a fictitious business called Architects, to illustrate the various processes and administrative functions available to you. Here is a summary of how Architects is structured, so you can see what we are aiming to achieve with each process that we walk you through. You may occasionally find it useful to refer back to this summary.

Architects is a small business, with between 5 and 9 people. The Skype Manager administrator is Claude Morel, who is responsible for management of the company's business operations. There is a Sales team, which take calls from potential and existing clients. The Sales team also wants to be able to make outgoing, sales-related, calls abroad. The name of the Sales Manager is Vanessa Lombardi. There is also an Engineering team who correspond with clients to ensure their requirements are met. The name of the Structural Engineer for the Engineering team is Hiroshi Tanaka.

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4.0 Registering for Skype Manager


Before you can get started with Skype Connect, you need to register to use Skype Manager. To do so, visit the Skype for Business website and click Skype Manager. skype.com/business Follow the instructions to specify the personal Skype account you want to use to set up Skype Manager. You can either use your existing personal Skype account or create a new one specifically for your Skype Manager. (You can update your Skype account details at any time. You can do this by clicking your Skype name in the top right-hand corner of the screen.) We recommend that you create a new Skype account to manage your Skype Manager, and use the account exclusively for this purpose. You may, therefore, find it useful to give this account a Skype name that reflects its purpose: Example: The administrator for Architects, Claude Morel, creates a new Skype account called 'architects.admin'. Once you have created your new Skype account and registered for Skype Manager, you will be automatically signed into Skype Manager.

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5.0 Introduction to SIP Profiles


To use Skype Connect, you need to create at least one SIP Profile in Skype Manager. Creating a SIP Profile is straightforward, using the process described in 6.0 Creating a SIP Profile. A SIP Profile comprises of six elements: 1. SIP Credentials: these are the login details needed by your SIP-enabled PBX to connect to Skype. 2. Skype Credit: to pay for outgoing calls, if required. 3. Business accounts: for receiving calls from Skype in your SIP-enabled PBX, if required. 4. Online Numbers: so people can call from landlines and mobiles, which will be directed to your SIP-enabled PBX, if required. 5. A monthly Channel Subscription: which determines the number of concurrent calling channels you want to use with Skype Connect. 6. Your preferred Caller ID: which can be any Online Number you have associated with your SIP Profile or a landline number your company is authorised to use once it has completed Skype's company verification process. This diagram summarizes the various parts of a SIP Profile:

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A SIP Profile may be configured for outgoing calls:

To enable a SIP Profile for outgoing calls, you must allocate Skype Credit to that SIP Profile from your Skype Manager. If the Caller ID option has been set up for this SIP Profile, then it will be used for all outgoing calls from that SIP Profile.

A SIP Profile may also be configured for incoming calls:

To enable incoming calls, choose one or more business accounts to be associated with the SIP Profile. You can also purchase Online Numbers and associate them to your SIP Profile. Incoming calls to those business accounts or Online Numbers will be directed to that SIP Profile.

Note: The login credentials for a SIP Profile are unique. Do not use the same SIP Profile on more than one SIP-enabled PBX. Some types of SIP-enabled PBX may be configured to use more than one SIP Profile, each with their own unique login credentials. You may create as many SIP Profiles as you want in Skype Manager. This is useful if you:

Have multiple SIP-enabled PBXs in different geographical locations in the same country, because it means you can create a separate SIP Profile for each SIPenabled PBX. Wish to separate and manage outgoing calling costs from different parts of your organization.

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6.0 Creating a SIP Profile


In this chapter, well walk through the process for creating a SIP Profile for the Sales team at our fictitious example, Architects. For a reminder of how Architects is organized, please see 3.0 Meet our example company. To create a SIP Profile: 1. Sign in to Skype Manager. 2. Click Features in the toolbar. The following screen is displayed:

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3. In the Features menu on the left, click Skype Connect. The following screen is displayed:

4. Click Create a new profile. The following Choose a profile name pop-up screen is displayed:

5. Enter a name for the new profile. Example: The administrator for Architects, Claude Morel, is creating a SIP Profile for the Sales team, and chooses to call this SIP Profile Sales.Architects. Note: You can change the name of any SIP Profile at any time after it's been created as the name is just for your own internal reference. For more information on changing the name of a SIP Profile, please see 7.13 Renaming a SIP Profile.

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6. Click Next. The following screen, showing the registration details, is displayed:

7. Make a note of your SIP Profile details, although you can retrieve them at any time. For more information on how do this, please see 7.15 Retrieving a SIP Profile's credentials. Note: If you have a SIP-enabled PBX that doesn't support SIP registrations, click the IP Authentication tab, enter the public IP address and UDP port for your PBX and click Continue. This is an ideal point to test your SIP Profile credentials by entering them into your SIPenabled PBX and placing an echo test call. You can use Skypes echo test Online Number, +1760 660 4690 to do this (ensure that you use the full international number, i.e. 1 for USA + 760 660 4690). For more information on how to do this, please refer to your PBX manufacturer's support documentation. Having tested your SIP Profile credentials, you will need to allocate some Skype Credit to the SIP Profile if you want to start making outgoing calls to landlines and mobile numbers. If you want to receive incoming calls, you will need to assign some business accounts or Online Numbers to the SIP Profile. Allocating Skype Credit, associating business accounts and assigning Online Numbers are covered in 7.0 Managing a SIP Profile.

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7.0 Managing a SIP Profile


In this chapter, we will cover:

Buying Channel Subscriptions Allocating Skype Credit for outgoing calling Setting up a SIP Profile for incoming calling using business accounts Setting up a SIP Profile for incoming calling using Online Numbers Setting up Caller IDs for a SIP Profile Renaming a SIP Profile Deleting a SIP Profile Retrieving a SIP Profile's credentials Changing a SIP Profiles password Reporting options

7.1

Buying Channel Subscriptions

Channel subscriptions are the amount of concurrent calling channels you would like to use with your SIP Profile and are charged on a monthly basis. Skype Connect supports up to 300 simultaneous calling channels, enabling up to 300 concurrent conversations. To buy a Channel Subscription: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect.

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3. Scroll to the SIP Profile to which you want to add a Channel Subscription and click View profile. The following screen is displayed:

4. Click Buy a channel subscription to activate this profile. The following screen is displayed:

5. In the Number of channels required field, enter the maximum number of calling channels that you think you will need. If you're unsure of how many you think that you may need, click How many concurrent channels does my company need? to display guidelines on the suggested number of channels, based on number of employees.

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Example: Architects chooses to subscribe to four channels, so there are sufficient channels available for customers to contact them. Your recurring monthly subscription costs for calling channels will depend upon the number of calling channels you select and is displayed on-screen. Note: All Channel Subscription fees are taken from your Skype Manager credit balance and are recurring fees (every 30 days). We recommend that you set up Skype Manager for Auto-recharge so that your connectivity is not stopped due to lack of funds. 6. Click Buy now.

7.2 Managing Channel Subscriptions


You can change the monthly recurring Channel Subscription settings for a SIP Profile at any time. To manage your Channel Subscription: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile whose Channel Subscription you want to change and click View profile. 4. Click anywhere within the Calling channels row. The following is displayed:

5. Click Change subscription. 6. In the Number of channels required field, enter the new number of calling channels that you need. If you amend an existing Channel Subscription (for example, increase or decrease the number of channels), then the existing Channel Subscription is effectively cancelled and a pro-rata refund is applied to your Skype Manager. The new, replacement Channel Subscription is effective immediately and runs for 30 days from that date. You may only amend the Channel Subscription for any SIP Profile once a day.

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7. Click Buy now. A Channel Subscription is for 30 days from the day it is purchased and, unless cancelled or amended, is subsequently renewed automatically every 30 days. Skype Credit for Channel Subscriptions is taken from the Skype Manager credit balance, not from the Skype Credit allocated to the SIP Profile. Note: To avoid loss of connectivity, you must maintain sufficient Skype Credit in your Skype Manager. We recommend that you use the Auto-recharge option for Skype Manager. For more information on how to do this, please see the Skype Manager User Guide.

7.3 Cancelling Channel Subscriptions


You can cancel the monthly recurring Channel Subscription for a SIP Profile at any time. To cancel your Channel Subscription: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile whose Channel Subscription you want to change and click View profile. 4. Click anywhere within the Calling channels row. 5. Click Change subscription. 6. Click Cancel subscription. The following message is displayed:

7. Click Cancel subscription. An expiry date is displayed for the channels that you have just cancelled.

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7.4 Allocating Skype Credit for outgoing calling


In Skype Manager, Skype calls are normally paid for by Skype Credit being allocated to business accounts. However, Skype Connect is different because Skype Credit can be allocated directly to a SIP Profile. Skype Credit allocated to a SIP Profile is used only to pay for outgoing calls. Channel Subscriptions and fees for Online Numbers are paid directly from your Skype Manager. Note: The call history and associated expenditure for a SIP Profile may be viewed by the administrator at any time by using the reporting options. For more information on how to do this, please see 7.17 Reporting options. To allocate Skype Credit to a newly created SIP Profile: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile to which you want to add Skype Credit and click View profile. 4. Click Set up outgoing calls. The following tabs are displayed:

5. In the field displayed within the Add Credit tab, enter the amount of Skype Credit that you want to add to the SIP Profile. 6. Click Add credit. Example: Architects' administrator Claude Morel chooses to add an initial 10 of Skype Credit to the SIP Profile he is setting up for the Sales team.

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7. If you want to enable Auto-recharge, click the Auto-Recharge settings tab. The following tabs are displayed:

8. In the Recharge member's account with field, enter the amount of Skype Credit you would like to Auto-recharge. 9. In the when balance falls below field, enter the minimum SIP Profile balance that needs to be reached before the Auto-recharge amount is automatically allocated to the SIP Profile. 10. Click Save changes. Note: Please ensure that your Skype Manager has sufficient Skype Credit to satisfy the auto recharges that you have set up for your SIP Profiles.

7.5 Managing Skype Credit for an existing SIP Profile


You can manage the Skype Credit for a SIP Profile at any time. To manage Skype Credit for an existing SIP Profile: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile whose Skype Credit you want to change and click View profile.

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4. Click anywhere within the Outgoing calls row. The following tabs are displayed:

5. If you want to add more Skype Credit, enter the amount of Skype Credit that you want to add to the SIP Profile and click Add credit. Alternatively, if you want to take back the Skype Credit that you previously added to the SIP Profile, click Take back credit. The following message is displayed:

Click Take back credit. The Skype Credit is refunded back to the Skype Manager's credit balance. 6. If you want to change the Auto-recharge settings, click the Auto-Recharge settings tab. If you want to enable Auto-recharge, enter the amount of Skype Credit you would like to Auto-recharge in the Recharge member's account with field and the minimum SIP Profile balance that needs to be reached before the Auto-recharge amount is automatically allocated to the SIP Profile in the when balance falls below field, then click Save changes. If you want to disable Auto-recharge, click Disable Auto-recharge.

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7.6 Using Auto-recharge for Skype Credit


Skype strongly recommends that you use the Auto-recharge option for your Skype Manager to avoid the accidental loss of connectivity that will occur should you run out of Skype Credit for your Skype Connect monthly channel subscriptions. For more information on auto-recharging your Skype Managers credit balance, please see the Skype Manager User Guide. Skype also strongly recommends the use of the Auto-recharge option for SIP Profiles if you want to make outgoing calls, to avoid the accidental loss of the outgoing calling capability that will occur should a SIP Profile run out of Skype Credit. You may also find the Auto-recharge option a more convenient way of allocating Skype Credit to a SIP Profile if you find you are topping up on a regular basis.

7.7

Setting up a SIP Profile for incoming calling using business accounts



Associate one or more business accounts with the SIP Profile. Or, assign one or more Online Numbers to the SIP Profile.

To set up a SIP Profile for incoming calling, you must either:

Associating a business account with a SIP Profile has three purposes: Skype calls to the Skype Name of that business account will be directed to the SIP Profile and the associated SIP-enabled PBX. A Skype button using the Skype Name of that business account can now be created and placed on, for example, the companys website, enabling customers with Skype to call the SIP Profile using Skype for free. Your company is therefore immediately connected to millions of registered Skype users worldwide. If the business account has any Online Numbers assigned to it, then calls to those Online Numbers will also be received in your SIP-enabled PBX. This potentially offers you the option to create DID (Direct Inward Dial) functionality, depending on the communications equipment you are using.

Notes:

You can use both business accounts and Online Numbers simultaneously on a single SIP Profile if you wish. In other words, you may have multiple business accounts and Online Numbers assigned to one SIP Profile at the same time. A business account may only be associated with one SIP Profile. If a Skype business account is assigned to a SIP Profile it cannot be used to sign in to Skype on your computer or any other device.

To associate a business account with a SIP Profile: 1. Click Features in the toolbar.

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2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile to which you want to set up incoming calling and click View profile. Example: Architects administrator Claude Morel wants to set up incoming calling for the SIP Profile he is creating for the Sales team, so clicks on View Profile next to the sales.architect name to proceed. 4. Click Add a number or business account. The following tabs are displayed:

5. Click the Add business account tab. The following is displayed:

6. To add an existing business account, if available, enter its name in the Add an existing business account field. Note: As you enter the name of the account required, Skype Manager will automatically find and list those accounts that match the name that you're entering. To add a new business account, click Create a new account. For more information on creating new business accounts, please see the Skype Manager User Guide.

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7. Calls to business accounts can be forwarded to an extension number on your SIP-enabled PBX. If required, enter the extension number to which you want calls forwarded in the Extension number field. 8. Click Confirm. Example: Architects administrator Claude Morel has previously set up a business account for the Sales team, called Architects.Sales. He enters Architects.Sales in the Add an existing business account field and clicks on Confirm. By doing this, calls made to the Skype Name Architects.Sales will be received in the companys SIP-enabled PBX. Architects can also create a Skype button using that Skype Name, to be placed on, for example, its website. SIP-enabled PBXs can be configured to direct calls received via that Skype button to a Sales Hunt Group or Auto Attendant. For more information on how to configure these features, please see your PBX manufacturer's support documentation. Calls to any business account associated with this SIP Profile - whether to its Skype Name or to an Online Number assigned to that business account will now be received in the SIP-enabled PBX to which the SIP Profile is associated. You can assign an unlimited number of business accounts to a SIP Profile at any time by following the above steps. Example: Vanessa Lombardi, the Sales Manager, wants all calls to her business account to be directed to the Sales teams SIP Profile while she is on holiday. The administrator therefore clicks on Add a number or business account, enters the name of the business account belonging to Vanessa Lombardi, and clicks Confirm. Skype calls to her Skype Name will now be received in Architects SIPenabled PBX. Note: If a Skype business account is assigned to a SIP Profile it cannot be used to sign in to Skype on your computer or any other device.

7.8 Managing business accounts associated with an existing SIP Profile


You can manage the business accounts associated with a SIP Profile at any time. To manage business accounts associated with an existing SIP Profile: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile to which you want to assign an Online Number and click

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View profile. 4. Click on the name of the business account that you want to change. The following screen is displayed:

5. If you want calls to the selected business account to be forwarded to an extension number on your SIP-enabled PBX, enter the extension number to which you want calls forwarded in the Extension number field. If you want to view the details of the selected business account, click View account details. If you want to remove the selected business account from the SIP Profile, click Remove account.

7.9 Setting up a SIP Profile for incoming calling using Online Numbers
To set up a SIP Profile for incoming calling to Online Numbers, you must either:

Assigning an Online Number to a SIP Profile allows calls to that Online Number to be received in your SIP-enabled PBX. Depending on your PBX you may also be able to direct calls to that Online Number to, for example, a Hunt Group or Auto Attendant. Note: You can use both business accounts and Online Numbers simultaneously on a single SIP Profile if you wish. In other words, you may have multiple business accounts and Online Numbers assigned to one SIP Profile at the same time. To assign a new Online Number to a SIP Profile: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile to which you want to assign an Online Number and click

Associate one or more business accounts with Online Numbers to the SIP Profile. Or, assign one or more Online Numbers directly to the SIP Profile.

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View profile. 4. Click Add a number or business account. The following tabs are displayed:

5. Click Buy an Online Number. Once you have bought the Online Number, it is automatically assigned to the SIP Profile. For more information on buying Online Numbers, please see the Skype Manager User Guide.

7.10 Managing Online Numbers assigned to a SIP Profile


To manage Online Numbers assigned to a SIP Profile: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile to which you want to assign an Online Number and click View profile. 4. Click anywhere within the Incoming calls row. The following is displayed:

5. To reallocate the Online Number to another member or SIP Profile, click

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Reallocate number. In the field displayed, enter the name of the member or SIP Profile to whom you want to reallocate the Online Number and click Confirm. To cancel an Online Number, click Cancel number. A message is displayed indicating when the Online Number will expire if you proceed with the cancellation. Click Cancel number to cancel the Online Number. To buy a new Online Number, click Add a number, then Buy an Online Number. For more information on buying Online Numbers, please see the Skype Manager User Guide.

7.11 Setting up Caller IDs for a SIP Profile


For any SIP Profile, you have three Caller ID options:

Set Caller ID to be a landline number used by your company (provided your company has been verified by Skype). Set Caller ID to be any Online Number that you have assigned to the SIP Profile. Choose not to present a Caller ID.

7.11.1 Setting up a Caller ID using a landline number


Your company must be verified before you can use a landline number as Caller ID. For more information on verification, please see the Skype Manager User Guide. To set up Caller ID using a landline number: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile to which you want to add a Caller ID and click View profile. 4. Click Set up Caller ID. If your company has been verified, the following is displayed:

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5. Click Use a landline number. The following is displayed:

6. Enter the landline number that you want to use in the field displayed. Note: You are only authorized to use landline numbers contracted for use by your company and that are associated with your PBX. Use of a number that is not allocated to your company and associated with your PBX shall constitute a material breach of agreement with Skype and may result in criminal and civil liability to you and your company. 7. Click Save Settings.

7.11.2 Setting up a Caller ID using an Online Number


To set up Caller ID using an Online Number: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile to which you want to add a Caller ID and click View profile. Example: Architects administrator Claude Morel wants to set up a Caller ID for the SIP Profile he is creating for the Sales team, so clicks View Profile next to the Sales.Architects name to proceed.

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4. Click Set up Caller ID. If your company has been verified, the following is displayed:

5. Click Use an Online Number. If one or more Online Numbers have been assigned to the SIP Profile, the following is displayed:

Note: If your company has not been verified and one or more Online Numbers have been assigned to the SIP Profile, the above is displayed when you click Set up Caller ID. From the drop-down list displayed, select the Online Number that you want to use as the SIP Profile's Caller ID and click Save Settings. If no Online Numbers have been assigned to the SIP Profile, the following is displayed:

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Note: If your company has not been verified and no Online Numbers have been assigned to the SIP Profile, the above is displayed when you click Set up Caller ID. To buy an Online Number to use as Caller ID for the SIP Profile, click Buy an Online Number. For more information on buying Online Numbers, please see the Skype Manager User Guide.

7.12 Managing an existing Caller ID


To manage an existing Caller ID: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile to whose Caller ID you want to change and click View profile. 4. Click anywhere within the Caller ID row. The following is displayed:

5. To change the Caller ID to a different number, click Change Caller ID, select the number required from the drop-down list displayed and click Save Settings. Note: If your company has been verified and you have both landline numbers and Online Numbers available for selection, Online Numbers are marked as 'Online Numbers' in the drop-down list. If your company has been verified and you want to add a landline number not currently available for selection in the drop-down list as Caller ID, click enter a new number, enter the landline number required in the field displayed and click Save Settings. To manage the list of available landline numbers, if your company has been verified, click Manage stored landline numbers. To disable Caller ID for the SIP Profile, click Disable Caller ID.

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7.13 Renaming a SIP Profile


You can rename a SIP Profile at any time. To rename a SIP Profile: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile that you want to rename and click View profile. 4. Click anywhere within the Profile name row. The following is displayed:

5. Highlight the name of the profile in the field displayed and enter the new name. 6. Click Save.

7.14 Deleting a SIP Profile


Note: Before deleting a SIP Profile, please note that deleting a SIP Profile causes:

Any remaining Skype Credit allocated to that SIP Profile to be returned to Skype Manager balance. Online Numbers to be returned to Skype Manager for reallocation. Outgoing call history for the SIP Profile will be lost. If you need a record of the call history, please take one using the reporting options before deleting the SIP Profile. For more information on how to do this, please see 7.17 Reporting options.

To delete a SIP Profile: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile that you want to delete and click View profile.

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4. Click Delete this profile. The following pop-up screen is displayed:

5. Click Delete.

7.15 Retrieving a SIP Profile's credentials


To retrieve a SIP Profile's credentials: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile whose credentials you want to view and click View profile.

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4. In the Skype Connect menu on the left, click Authentication details. The registration details of the SIP Profile are displayed:

7.16 Changing a SIP Profiles password


Before changing the password for a SIP Profile, please note the following important points, to avoid any loss of connectivity:

The SIP Profile password is used by your SIP-enabled PBX to connect to Skype. When you change the password for a SIP Profile in Skype Manager, your SIPenabled PBX will not be automatically disconnected by Skype. It is, however, vital that the new password is also updated in the SIP-enabled PBXs configuration before the next time the PBX needs to re-register with Skype. If the new Skype Connect password is not updated in your SIP-enabled PBX configuration, your PBX will be unable to connect to Skype the next time that it tries to re-register, resulting in the loss of any outgoing calling. Incoming calls, if set up, will also not be received in your SIP-enabled PBX unless the Skype Connect password is updated in your PBX. The frequency with which your SIP-enabled PBX will re-register is determined by whether your SIP-enabled PBX is behind a Firewall or NAT (45 seconds) or whether it connected directly to the Internet (3600 seconds). We recommend that SIP Profile password changes are coordinated with, or by, your IT department, or by whoever is responsible for the administration of your SIP-enabled PBX equipment. We also recommend that you change your password and credentials in your SIP-enabled PBX at an off-peak time for your business so to avoid any potential interruption of Skype Connect.

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We also recommend that the process for changing a Skype Connect password in your business is added to your companys existing process and protocol documentation.

To change a SIP Profile's password 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile whose password you want to change and click View profile. 4. In the Skype Connect menu on the left, click Authentication details. 5. Click Generate a new password. A new password is automatically generated and displayed in the Password field.

7.17 Reporting options


Skype Manager provides two types of reports for administrator use in relation to Skype Connect: monthly allocations, and detailed usage reports. Both of these are accessible directly from Skype Connect. To view the Skype Connect reports: 1. Click Features in the toolbar. 2. In the Features menu on the left, click Skype Connect. 3. Scroll to the SIP Profile whose reporting you want to view and click View profile. 4. In the Skype Connect menu on the left, click Reports. The SIP Profile's usage for the current month is displayed by default. 5. To change the month of the report, either select the date from the drop-down list available in the menu on the left or click Previous month or Next month to locate the month in which you are interested. To display the SIP Profile's allocations report, click Allocations in the menu on the left. To return to the SIP Profile's usage report, click Usage in the menu on the left.

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8.0 Advanced use of Skype Connect


8.1 Multiple SIP Profiles
Some Skype certified PBXs can accept more than one SIP Profile. Some companies, particularly those with multiple offices will often own multiple PBXs. Either scenario offers you, as an administrator, the option to create and administer multiple SIP Profiles for offices located in the same country. There are very good reasons why you may want to do this:

Each SIP Profile has its own budget for outgoing calling, in the form of Skype Credit allocated to it. By creating multiple SIP Profiles for individual departments, you gain a more granular view of call expenditure made by each department. This may also aid internal budget control. Particularly for larger companies, having a number of smaller SIP Profiles may simplify the process of calculating how many channels are needed in total, rather than having just a single SIP Profile with a large number of channels. For the sake of simplicity itself. Skype recommends that a Skype Manager administrator should create and maintain schematic diagrams of their Skype Manager set-up (for an example schematic for our fictitious example company, Architects, please see 9.0 Architects a summary). Such schematics are significantly easier to maintain for smaller SIP Profiles than for large ones. For companies with branches in different countries, Skype requires that you create a Skype Manager for each country your business is located in, where the branch uses Skype Connect with a SIP-enabled PBX.

8.2 Skype Connect and DIDs


DID-like functionality can be implemented with Skype Connect, by using a combination of Online Numbers and taking advantage of your SIP-enabled PBXs functionality and configuration options. This is possible because Skype Connect passes details of the calls received to the PBX. Therefore, even if there are multiple Online Numbers assigned to a single SIP Profile, the PBX, if correctly configured, can direct the incoming call to the intended recipient or resource, such as a Hunt Group, Auto Attendant or Conference Bridge.

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8.2.1 How details of incoming calls are passed to the PBX


When someone calls an Online Number assigned to a SIP Profile, Skype Connect inserts the Online Number in the INVITE request line of the incoming SIP message. Here is an example of a SIP INVITE with an Online Number: INVITE: SIP/2.0 From: To: Call-ID: CSeq: Via: Max-Forwards: User-Agent: Allow: Contact: Content-Type: Content-Length: sip:44151324xxxxx@86.145.xxx.xxx:5060;rinstance=459608bf8eeb29ef <sip:+44782450xxxxxx@sip.skype.com>;tag=44da78c1-13c44b7e9808-6490ae24-7460fde5 <sip:44151324xxxxx@sip.skype.com> CXC-69-6940e910-44da78c1-13c4-4b7e9808-6490ae24-ecb194f 1 INVITE SIP/2.0/UDP 193.120.218.68:5060;branch=z9hG4bK-f58d-4b7e98086490ae24-1ec610ba 30 sipgw-1.0 INVITE,ACK,CANCEL,OPTIONS,BYE <sip:+44782450xxxx@193.120.218.68:5060;transport=udp> application/sdp 306

8.2.2 Extension mapping


You can add an extension number when adding a business account to a SIP Profile for incoming calling so that calls are directed to that extension number by your SIP-enabled PBX. Note: Skype Connect supports unlimited business accounts with their target extensions.

8.2.3 How DID-like functionality works with Skype Connect


To illustrate how to achieve DID-like functionality with Skype Connect, we will use our Architects example. Example: Architects administrator Claude Morel has already created the companys first SIP Profile, for the Sales team. For a walk-through of the processes he followed, please see 6.0 Creating a SIP Profile and 7.0 Managing a SIP Profile. Now, he wants to set up a new SIP Profile for Engineering. This allows him to provide a separate pool of Skype Credit for Engineering, enabling him to keep a closer eye on call expenditure and helping with internal budgeting.

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1. Administrator Claude Morel sets up a new SIP Profile for the Engineering team, Engineering.Architects, following the process described in 6.0 Creating a SIP Profile. The following screen, showing the registration details, is displayed:

2. He clicks Profile settings in the Skype Connect menu on the left to proceed. The following screen is displayed:

He now follows the processes described in 7.0 Managing a SIP Profile to complete the setting up of the new SIP Profile. First, he needs to buy a monthly Channel Subscription for the SIP Profile.

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3. He clicks Buy a channel subscription to activate this profile. The following screen is displayed:

4. He enters the number of calling channels needed and clicks Buy now. 5. Now, as he did with his first SIP Profile, he chooses to allocate some Skype Credit, by clicking View profile next to the name of the Profile to which he wants to allocate credit, then clicking the Outgoing calls row. The following screen is displayed:

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6. He allocates 10 Skype Credit from Skype Manager, sets up Auto-recharge, and clicks Add credit. The Skype Credit allocated is displayed in the Outgoing calls row:

The effect of having two separate SIP Profiles for Sales and Engineering is that he can monitor and control their expenditure independently of each other a key objective for him in our example, and a core benefit for you in your business. 7. Administrator Claude Morel now associates the business account 'Architects. Engineering' to the new SIP Profile. He does this by clicking Add a number or business account and entering its name in the Add an existing business account field in the Add business account tab. He also enters the Engineering team's extension number in the Extension number field and clicks Confirm:

This means that Skype calls to the business account Skype Name Architects. Engineering will be received in their SIP-enabled PBX, forwarded directly to their extension. They may also use this Skype Name to create Skype button; calls to which using Skype would also be received in their SIP-enabled PBX and forwarded to their extension.

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8. Administrator Claude Morel now allocates a new Online Number to the Engineering.Architects SIP Profile. He does this by clicking Add a number or business account, then clicking Buy a new number. By completing the purchase of the Online Number, it is assigned to the SIP Profile:

This means that the Engineering team can now be reached on +1 773 572 9053 from landlines or mobile phones, as well as by the Skype Name 'Architects.Engineering' (Skype-to-Skype or via a Skype button). 9. Hiroshi Tanaka is the Structural Engineer. He has left on paternity leave for 9 months and while he is away, calls to him need to be re-directed to the Engineering team. Administrator Claude Morel therefore adds Hiroshi Tanakas business account to the Engineering.Architects SIP Profile to achieve this:

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Now, crucially to our explanation of Skype Connect and DIDs, Hiroshi Tanaka's business account has an Online Number assigned to it, as this screen shows:

As a result of adding his business account to the Engineering.Architects SIP Profile and, separately, assigning an Online Number to the same SIP Profile directly, there are now two Online Numbers that will be directed to the same SIP Profile. Because Skype passes details of the called number to the PBX, the SIP-enabled PBX is able to see which recipient the call is meant for, even though they are on the same SIP Profile. The SIP-enabled PBX then directs the call according to how it is configured to direct calls to that number. You can see that by adding Online Numbers to a SIP Profile, DID-like functionality can be achieved.

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9.0 Architects a summary


In 3.0 Meet our example company, we described the structure of our fictitious company, Architects, which we've used to illustrate how you can administer Skype Connect using Skype Manager. If you have worked through this guide sequentially and want to see a schematic diagram of Architects Skype Manager up to its current point of evolution in other words, how it looks having worked through Chapters 5, 6 and 7 sequentially - we have produced a diagram that shows this. We hope this contextualizes the main ideas covered in the guide.

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10.0 Important Dos and Donts


All of the following dos and donts may be found elsewhere in this guide, in the relevant section. Listed here, they may be a useful summary to help you avoid making mistakes when setting up and administering Skype Connect in your business.

10.1 General

To use Skype Connect, access to a broadband internet connection is required. Skype is not a replacement for traditional telephone services and cannot be used for emergency calling. Skype Connect is meant to complement existing traditional telephone services used with a corporate PBX, it is not a stand-alone solution. Skype Connect users need to ensure all calls to emergency services are terminated through traditional telephone services. To help you set up and administer Skype for Business products, we have produced extensive user guides and troubleshooting documentation. These can be found at support.skype.com. Online Numbers are provided as is and their ongoing availability to you is subject to applicable local residency rules and regulatory practices. The terms related to Online Numbers may change accordingly, such changes may include the imposition or amendment of local residency requirements and/or require you to provide further user information for continued access to defined Online Numbers. Such changes may impact on your ability to use, purchase and allocate Online Numbers in the future. The terms that relate to Online Numbers are clearly displayed within the Online Number purchase flow and you need to agree to these prior to proceeding to purchase Online Numbers.

10.2 Registering for Skype Manager



Before you start, check whether anyone else in your organization has already registered as an administrator. Skype does not recommend that the Skype Manager account is administered using any employees own personal Skype account details. Skype does recommend that the person in your business who will administer Skype Credit and manage business accounts create a new Skype account on behalf of the business for registering for Skype Manager. Skype suggests creating a Skype Name such as 'Company.Admin to reflect the fact the account is for administering Skype within the business.

Please see 4.0 Registering for Skype Manager.

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10.3 Creating a SIP Profile

Immediately on creating a SIP Profile, test its credentials by entering them into your SIP-enabled PBX and placing an echo test call. For more information, please see your PBX manufacturer's support documentation.

Please see 6.0 Creating a SIP Profile.

10.4 Business accounts

A business account may only be associated with one SIP Profile. Allocation of a business account to more than one SIP Profile will result in incoming calls not being received. This is because Skype Connect cannot determine to which SIP Profile any given call should be directed. If a Skype business account is assigned to a SIP Profile it cannot be used to sign in to Skype on your computer or any other device. It needs to be one or the other.

Please see 7.7 Setting up a SIP Profile for incoming calling using business accounts.

10.5 Skype Credit

To avoid loss of connectivity, you must maintain sufficient Skype Credit in your Skype Manager. Skype recommends use of the Auto-recharge facility for Skype Manager. To avoid the loss of outgoing calling capability that will occur should a SIP Profile run out of Skype Credit, Skype also recommends the use of Autorecharge for SIP Profiles. For more information on Skype Credit, please see the Skype Manager User Guide.

Please see 7.4 Allocating Skype Credit for outgoing calling.

10.6 Deleting SIP Profiles

Deleting a SIP Profile causes:

Remaining Skype Credit allocated to that SIP Profile to be returned to Skype Manager. Online Numbers to be returned to Skype Manager for reallocation. Call history to be lost.

If you need a record of the call history, please take one using the reporting options (please see 7.17 Reporting options) before deleting the SIP Profile.

Please see 7.14 Deleting a SIP Profile.

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10.7 Changing your SIP Profile password

The SIP Profile password is used by your SIP-enabled PBX to connect to Skype. On changing the password for a SIP Profile in Skype Manager, your PBX will not be automatically disconnected by Skype. It is, however, vital that the new password is also updated in the SIP-enabled PBXs configuration before the next time the PBX needs to re-register with Skype. If the new Skype Connect password is not updated in your SIP-enabled PBX configuration, your PBX will be unable to connect to Skype the next time that it tries to re-register, resulting in the loss of any outgoing calling. Incoming calls, if set up, will also not be received in your SIP-enabled PBX unless the Skype Connect password is updated in your PBX. The frequency with which registration refreshes between your SIP-enabled PBX and Skype is a PBX setting. Skype recommends that SIP Profile password changes are coordinated with, or by, your IT department, or by whoever is responsible for the administration of your SIP-enabled PBX equipment. Skype also recommends that the process for changing a Skype Connect password in your business is added to your companys existing process and protocol documentation.

Please see 7.16 Changing a SIP Profiles password.

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