CHANGE MANAGEMENT:

Change Management is IT Service Management discipline. It ensures the

standardized methods and procedures for efficient and prompt handling of all
changes to controlled IT infrastructure, in order to minimize the change impacts. In
precise, it maintains the proper balance between the need of change and the
potential harmful impact of changes.

USER MANAGEMENT IT
GROUP

Before making any kind of change IT group takes permission from Management,
which in turns reads the response of Users. If users say “yes” then IT group gets
permission to change. This reduces the impact of change, because everyone is
convinced to adopt the change.

Change Management is major concern for the manager, as question comes to the
management if any odd things happen to the system. So, Management will try to
implement it at any cost.

Change management involves

• Hardware

• Network

• Storage : EMC, HITACHI, IBM, HP, SUN

• Security: SUDO, POWER BROKER

• Backup : Net Backup, IBM TSM (Tivoli Storage Manager)

• Application : IBM, SAP, People Soft, Microsoft

• Database : Oracle, DB2, SQL, MS-SQL, MySQL

• Facility : Non technical, Power sockets, furnitures

• OS team
• Operation : Monitoring the operations (performance, problems),

• Help Desk : Laptop and Laptop access, mouse, keyboard, keypad 

• Vendors : IBM, HP, SUN, RED HAT, SUSE, MICROSOFT

• Automation : automatic paging, sms, mail to alert

• Research & Development : Analyse the change/upgrade proposal and

decides whether to allow or not.

• Asset Management : Manages the assests. Eg. Single person with single
Laptop, and keep records of the hardware the person have.