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There are parameters and sub parameters (some enumerated below). Each of these parameters/Sub-parameters can be assigned a satisfaction score through various methods of customer survey, focus group survey, mystry shop etc.
Overall Satisfaction
This covers the overall sense of satisfaction, and in its own should be taken as a separate parameter instead of aggregation of the other parameter, as many a times it is found the the two dont match.
Sales Experience
Level of product Knowledge with Sales staff Timeliness and quality of response to customer queries on product. Level of understanding of customers needs and unique perspective. Availability and quality of brochures, sales material. Presentation, communication and mannerism of sales person. Project of honesty and trustworthiness.
Product Experience
Level of product quality vis--vis expectation. Level of need fulfillment vis--vis expected
Product Servicing
Timeliness of product servicing Quality of product servicing Cost of product servicing Mannerism and conduct of servicing staff
Relationship experience
Frequency and quality of contact Knowledge of company products and customer opportunities Conduct and Communication of relationship person.
Level of iterations till the complaint was resolved. Empathy of the customer servicing staff Knowledge of customer servicing staff
Collection Experience
Communication quality and information for collection Conduct and communication of collection staff Channel and Ease of giving payments.
The Institute is committed to achieve excellence in training and development through support services from experienced industry personnel, academicians and training institutions. The Institute has well equipped conference hall for In- House Training, MDPs, & Seminars Class Rooms, Library and Computer Facility
Our Profile
At IIMT our aspiration is to create value, by providing our students learning that transcend pure business and technology implementations. Our approach to delivering learning encompasses working within an environment that drives individuals to deliver knowledge which is precise, updated and relevant. Our faculties are mentors, who will leverage on their past experiences while developing learning solutions that define the future. Our engagements are delivered through collaborative efforts. The Team of Faculties creates value for its students through their commitment to quality and rapid iterative innovation. The objective of the Institute is to "provide real leadership in the educational world" by choosing individuals of "outstanding character, ability and vision" to serve as its officers and faculty members; by carefully selecting students of "character, determination and application" and by pursuing those areas of teaching and scholarship that would help to develop our resources, increase our wisdom, and promote human happiness. To realize these objectives, the mission of the Institute is
To provide a superior liberal education to graduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities. To prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education. To advance the frontiers of knowledge and contribute boldly to the international community of scholarship. To promote an intellectual environment built on a commitment to free and open inquiry. To provide wide ranging educational opportunities. On and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies. To promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.
By pursuing these objectives with vision and integrity, the Institute seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with it; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do. Our Vision As a new born institute our strategy will be: Think big, Start small and Gallop fast, in order to reach the destination.
Galloping fast is possible only with a profound strategy when all necessary resources are available in time, bottlenecks are known and taken care of, and project planning and phasing is aligned with the overall vision and objectives.
6th International Conference on E- Governance held at IIT Delhi (18-20 December) ICEG-2008
6th International Conference on E-Governance, IIT Delhi
IMT Ghaziabad: International Conference on Innovation in Redefining Business Horizon (18-19 December)